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Hi Folks,
I've had my SIMfree Desire for a few days now and since the off I've been having some problems with the 3G data connection.
No matter what app I'm in, though the signal meter shows I have a very strong 3-4 bar 3G connection, after a short initial burst of HSDPA the connection seems to just stall and hangs until I restart the connection. It does this in both my work and home cell zones some 40 miles apart so it doesn't appear to be a problem with the cell zone. Sometimes it'll clear and carry on quite quickly, other times I get bored of waiting.
It drives me nuts in the browser and Market where surfing becomes neigh on impossible. In other apps (Stocks, Friendstream/Facebook, News, Android keyboard, etc.) I can usually come back later and I may or may not be lucky.
Is anyone else experiencing this?
I am on Orange so I'd be grateful if someone who's on Orange with rock solid 3G performance could post/PM me their settings so that I can check mine - though I haven't messed with them.
Could an app be causing this?
Many thanks!
___________
Update: From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!
I have the same issue too with my Orange handset, thought i was in a bad area at the time but maybe not.... hmmmmm.....
I got this issue yesterday as well
I tried to browse the internet via 3G ... and it just stucked ... only the "up arrow" were lighted (traffic up) ... but no traffic down.
The icon went from 3G then H ... then 3G ...
Very frustrating ...
But after about 5 minutes ... I was able to browse internet.
I hate this.
Unlocked, unbranded, htc retail version.
I have an unlocked Desire on Voda and it only loses connection when I *try* to send a picture message.
Could someone else try test this please?
It's happening for me too. Just got this yesterday and on the Vodafone network. This is the perfect phone for me, but with this hanging / drop out 3G issue is really frustrating. Hope HTC fixes this soon or i will be stuck with a lemon
From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
sh500 said:
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
Click to expand...
Click to collapse
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
JTHM said:
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
Click to expand...
Click to collapse
I think you could be on the mark this one, now a few operators are running the handset the issue is becoming apparant not just on T-Mobile devices.
Certainly something that HTC needs to address. T-Mobile, Orange and Voda customers all experiencing the same issue.....hmmmmm
It is definitely a problem for more Desire owners. A bit anoying if you are a hardcore mobile Internet user. And indeed, sending a picture to Facebook is already too much over 3G.
Do you guys also have problems maintaining a connection? for example today my data connection disconnected twice.. The only way to get it connected again is by enabling and disabling airplane mode.
Ive had same problem on my hero but not noticed on my Desire, both are on orange, happens loads on Hero Orange not able to explain must admit i just live with it as like the phones so much.
My problem seems to be fixed. When I started using the phone out of the box my apn setting for Vodafone Australia had been detected. What I did to make it work, was that I deleted the apns and reentered from scratch. My 3g connection seems to be more stable and consistent now.
This happens on mine also, and I've used 3 operators, in UK and Australia. It just hangs the connection, so I just have to switch connection off or go airplane mode, it will then work fine for a while.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
When you have this problem ... Did you see the "3G icon" keep changing to "H" (HSDPA) then "3G" then "H" ?
That was in my situation. It looks the phone cannot maintain its data connection.
When it works, it works and fast, either on "H" or "3G".
Note that I am checking this problem on the same location, at my home And it is covered by "H" (hence sometimes it works).
Could this be a problem on signal stability of the mobile operator/provider?
I am thinking to buy a prepaid from other mobile operator and test it.
PS: I am using T-Mobile NL atm, planning to test Vodafone NL prepaid.
I'ce been browsing the web for about half an hour.Uploading, downloading stuff.
No problems with the connection whatsoever.I live in Antiparos Greece and my provider is Cosmote.
I have a sim free, unlocked, retail HTC Desire running the latest firmware and stock settings.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I've noticed this as well, when it's on 3g I can't actually browse but on g or h then it's fine! I'm on t-mobile.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Not exactly what I want to hear
I have the exact same problem with my HD2 on TMOBILE UK and am getting the Desire tomorrow BECAUSE of this.
I REALLY hope it won't be the same case, in that case it's a common thing.
HD2 AND DESIRE both have this issue.
There is/was a well acknowledged issue with the Nexus One and 3G connection (on T-mobile) - search it on Google.
There's nothing so far (that I've read) that says it is definitely the phone or the network.
I have the same problems.
Please contact the HTC support about this issue, perhaps they will release a fix for it.
I'm having trouble with my EVO staying in 3G coverage. My phone is fully rooted and running Froyo (The problems were the same with the Eclair build however), have the 2.05+ radio installed (however the problems were the same with the 1.39 radio as well) and I'm living in Michigan.
At any given time my phone will slip into 1X coverage and will seem to lock in there. When I first received the phone I felt like the phone quality was subpar compared to the Hero I had prior. I'm not sure if its been a firmware issue or network issue or simply a phone issue (starting to think the later), but hoping its a simple fix with something else.
About a week ago I was on a trip across Michigan which should have had 3g coverage the entire way (I was a passenger and trying to use wireless tethering to do some work along the trip). I would constantly go into 1X and would have to restart my phone to get back in 3G. Even at home I'll go into 1X and will have to reboot my phone to get it back to 3G.
I've tried Real Signal as well during these times and it also shows no 3G signal.
Anyways, anyone else experience this? Is it likely a bad radio or something else. I hate to have to return the phone and go through that process plus root again but I might have to at this point.
Thanks for any help that can be provided!!
Hmmm, whereabouts in MI? I am all over the south east and have never seen my phone drop out of 3G yet.
Have you tried wiping everything and trying stock rom w/OTA 1.47 just to make sure it isn't the ROM?
I am having the exact same problem. Using 2.0xxx radio and Fresh 0.5.3. I recently exchanged my phone and got a new one. The first phone did not do this
Try this:
When it shows you no 3G coverage, instead of restarting, go to-- SETTINGS> WIRELESS & NETWORKS> scroll down and look at "Mobile Network". When i get the 3g problem it says "Connection Failed". I think uncheck that box and re-check it and it connects back to 3g again (for a time, but then I have to do it again).
My MOBILE NETWORK settings are: Data Roaming = OFF, Always-on mobile data = ON, and CDM Roaming mode is set to: SPRINT only. Call guard = ON but i dunno what that means.
I dunno wtf is going on with this. Im in Houston and this issue is really pissing me off because i actually got a Novatek screen this time and don't want to risk taking the phone back and getting the Epson...
Anyone else experiencing this retarded issue?
Elegant: I'm in SE Michigan as well. I've tried several roms and have had issues with them all. I'm currently using a Froyo rom with similar issues as I've had with stock and other eclair roms.
As for checking/unchecking the box as you stated in Froyo I don't have that option available... I'm sure there's another way to get to it but I can't through settings. I think there was a #* code to get to where you are talking about but I'd have to look again.
It is a very annoying issue and like yourself I don't want to have to return my phone if there's a simple fix.
On a side note: How do I find out what panel I have? I've been considering the kernel that would get rid of the 30 fps cap but haven't yet pulled the trigger in part because I don't know which panel I have - and because I need to learn a little more about it before I go ahead with it.
http://forum.xda-developers.com/showthread.php?t=719763
Post 3 tells how to determine screen
Thanks for your help - got the kernel and now get around 40 FPS. Now if I can just figure out why the phone goes in and out of 3g on occasion. Its really not as big a deal when I'm at home but when I travel it is a pain.
well i returned my phone and got one with an Epson screen. im using Fresh 1.0.1 and it is even worse. i cant even use 3g data for more than 5 seconds before it disconnects. i've read some stuff about APN but dont know how to refresh/update them. i've updated PRL and Profile and nothing helps. how am i having this problem with 2 phones running 2 different ROMs? last rom was fresh 0.5.3 and now it is fresh 1.0.1...
anyone help with this APN issue? (i dont even know what APN stands for)
i actually am using the kernel for 55 FPS for Epson screens. would that be a factor either?
I'm and having the same issue with 3g.
Every thing worked fine with the first stock root of 1.32.651.1, PRI 1.40_003, PRL 60666.
With the second root of 1.47.651.1, PRI 1.34.651.1 now my 3g is unstable.
I don't know what FPS has to do with any of this, but I put radio radio-1.39.00.04.26 and it seems to improve a tiny bit, but I don't know how to update back to PRI 1.40_003.
Not happy
Also having problems in SE Michigan. Just started today after installation of Fresh 1.0.1 and the new radios. I also have a co-worker with and unrooted EVO and the latest OTA/Radio with the same problem.
I have a rooted EVO (DC 3.2.3). My wife has a stock EVO (fully updated).
Last night our phones started bouncing between roaming/sprint 3G, while we were sitting at home.
We started getting this error if we turned off Data Roam:
"Data Call Failure
Error Code 67: Registration failure. Your PCS Vision username and/or password may be incorrect. Please try again."
The error pops every time it tries to connect to Sprint's mobile network and fails.
We also live in Michigan. Perhaps they are doing provisioning?
Rebooting + update Profile/PRL seems to help, sometimes, but not permanently.
I am having the same issue with my 3g coverage.
When I go into my settings and turn mobile network on, it connects but then immediately says connection failed.
Does anyone have any suggestions as this is getting really annoying and frustrating.
Went to a Sprint store last night; apparently Michigan was having some significant network issues (the store reps said their phones kept getting disconnected as well), and that it was expected to be resolved by sometime today. After a reboot last night, I haven't had any more issues myself.
So i rooted my phone over a week ago, and tried out many different roms. Everything was going fine, until i noticed yesterday that i kept losing voice and data connection. I tried updating to the latest radio which was out today 5.09.00.20, but still have the issue.
The only workaround i've found so far is to set the network mode to GSM only. But obviously it's not very practical for a phone like the desire. When i have it on GSM/WCDMA Auto, it keeps voice and data on for about a minute, then i lose it. And when it's on, i still can't make any calls. But i can make and receive calls fine on GSM only.
Anybody have a clue what's going on here? I tried calling T-Mobile, but they were as useless as always. Apparently there was an issue on the 29th, which is now resolved, and they refreshed something on my profile. So i dunno if rooting/flashing my Desire has caused this or if it's some network outage.
I'm currently running the latest DeFrost rom. I've tried SenseFroyo (Opendesire), LeeDroid & i'm now running the official 2.2 sense rom.
I've also been having problems when connected via 3G for the past few days, but only when I'm at home (so I think it's a specific cell). The signal indicator shows a good signal but attempting to use the internet over 3G just times out, and my voice calls keep getting dropped.
Like you I can work around the problems by switching to GSM only.
I think it might not be a problem with my phone though, because I've tried putting my SIM card in my Nokia N95 and the internet doesn't work over 3G on that either (internet works using GSM on N95). I did manage to make a call on my N95 when my Desire was dropping both incoming and outgoing calls within seconds though.
Weird! I'm going to give it a few days and report it to T-Mobile if it's still happening.
It's fixed for me now. I guess it was a network outage
Hey.
I have a big problem with my desire. The phone is fully working, but when it goes into standby, and I try to turn it on using the "power button" at the top, the keys light up, but nothing comes on the screen It just doesn't turn on again.
Any ideas? Thanks!
In the general section on the desire forum there is a topic related to defective proximity sensor. i,m a new forum-user so i can't make a link yet
Thanks for the help so far, but couldn't find anything that solved my problem :/ Have to restart the phone every time it goes into standby
Like many others, I am also experiencing this standby-of-death (SOD) problem: the lights in the buttons under the screen turn on, but the screen itself stays black. I have found out that it has to do with switching from 3G to 2G networks: the problem occurs after I have been at places where there is no 3G signal, but only 2G. For example, after a car trip or when going into the basement.
A workaround for this problem, is to type the code *#*#4636#*#* in the dialer. You will then end up in a hidden menu. By choosing "Phone information" (first item) and then scrolling down in the next screen, you can change the "Preferred network type". By default, it was set to "WCDMA preferred" on my phone. After I changed this setting to "WCDMA only" (so, 3G only), I have not seen the SOD issue anymore (for 4 weeks now, before it happened almost daily).
A disadvantage of this workaround is that the phone will never use 2G anymore. So, when you are at a place where there is no 3G signal, you will be disconnected (i.e. you cannot receive phone calls). As an alternative, I have now reverted the setting to the original value ("WCDMA preferred") and I have installed an older radio image (version 32.44.00.32U_5.09.05.30_2), which is considered to be more stable by many people. I'll test and see whether the problem reoccurs. If the problem stays away, it is apparently a software (radio image) issue. If not, it must be a hardware issue.
Anyway, if anyone has additional information about the root cause of this standby issue, please let me know!
Stamgastje said:
Like many others, I am also experiencing this standby-of-death (SOD) problem: the lights in the buttons under the screen turn on, but the screen itself stays black. I have found out that it has to do with switching from 3G to 2G networks: the problem occurs after I have been at places where there is no 3G signal, but only 2G. For example, after a car trip or when going into the basement.
A workaround for this problem, is to type the code *#*#4636#*#* in the dialer. You will then end up in a hidden menu. By choosing "Phone information" (first item) and then scrolling down in the next screen, you can change the "Preferred network type". By default, it was set to "WCDMA preferred" on my phone. After I changed this setting to "WCDMA only" (so, 3G only), I have not seen the SOD issue anymore (for 4 weeks now, before it happened almost daily).
A disadvantage of this workaround is that the phone will never use 2G anymore. So, when you are at a place where there is no 3G signal, you will be disconnected (i.e. you cannot receive phone calls). As an alternative, I have now reverted the setting to the original value ("WCDMA preferred") and I have installed an older radio image (version 32.44.00.32U_5.09.05.30_2), which is considered to be more stable by many people. I'll test and see whether the problem reoccurs. If the problem stays away, it is apparently a software (radio image) issue. If not, it must be a hardware issue.
Anyway, if anyone has additional information about the root cause of this standby issue, please let me know!
Click to expand...
Click to collapse
OMG I love you!
Seriously this has been doing my head in for weeks! I have posted a couple of times in this forum. First time, constantly remvoing and replacing the battery left me with a bricked phone. HTC revived it under warranty but after a week I got sick of Sense (and the poor battery life) and tried rooting again (tried Redux and CM7) but the problem came back. Makes sense because it works fine around Bristol (loads of 3G) but constantly SODs in Bournemouth (flicks between 2G and 3G at my desk). Also, just had data off for a few hours and didn't get SOD once.
I am not up on the lingo yet as I am fairly new to rooting but running Baseband version 32.49.00.32H_5.11.05.27. Is this the radio?
Please keep me posted on the older radio version. Shouldn't need a long test period, just need to go from a known 3G area to a known 2G area while locked.
Baseband version 32.49.00.32H_5.11.05.27. Is this the radio?
Click to expand...
Click to collapse
Yes it is the radio.
I have got GingerVillain (Based on CM) and I use the Power Control widget to switch between 2G and 3G. You can customise the widget (just add it to a screen) to get this feature.
I haven't got any 3G around my house so I don't need to activate it all the time .
Yeah Redux has a similar thing so I will use that until a proper solution is found.
Small update: enabling 2G only didn't fix the issue (I think 3G only is okay) so perhaps the issue is with 2G rather than switching between the two.
Instead I am using an app called "3G Data Only!" so that 2G can still be used for calls but not data, working great so far.
I have tied the latest Radio (32.56.00.32U_5.17.05.23) and the problem does not go away.
How come this problem doesn't occur to (many) others? Could it be related to your network provider? Maybe you could change the SIM with another, from another network, and see what happens. Also, you could make use of the phone warranty - if it's still covered by it.
Icysoul said:
How come this problem doesn't occur to (many) others? Could it be related to your network provider? Maybe you could change the SIM with another, from another network, and see what happens. Also, you could make use of the phone warranty - if it's still covered by it.
Click to expand...
Click to collapse
On o2 (in UK) right now, will try out another sim later. As for warranty, never had any issues on non-root Froyo Sense so can't do anything.
Icysoul said:
How come this problem doesn't occur to (many) others? Could it be related to your network provider? Maybe you could change the SIM with another, from another network, and see what happens. Also, you could make use of the phone warranty - if it's still covered by it.
Click to expand...
Click to collapse
I have tried 2 different sim cards, same provider, but the problem persists.
hurin8 said:
I have tried 2 different sim cards, same provider, but the problem persists.
Click to expand...
Click to collapse
Try to change the network, say, from O2 to 3 or Vodafone. If your Desire is branded, there is a free way to unlock it - just look for Desire SIM-Unlock utility in the forum, by sieempi
Been running radio 32.44.00.32U_5.09.05.30_2 for a couple of days now and the issue seems to have gone away.
Stamgastje said:
A disadvantage of this workaround is that the phone will never use 2G anymore. So, when you are at a place where there is no 3G signal, you will be disconnected (i.e. you cannot receive phone calls). As an alternative, I have now reverted the setting to the original value ("WCDMA preferred") and I have installed an older radio image (version 32.44.00.32U_5.09.05.30_2), which is considered to be more stable by many people. I'll test and see whether the problem reoccurs. If the problem stays away, it is apparently a software (radio image) issue. If not, it must be a hardware issue.
Click to expand...
Click to collapse
I also have this SOD issue with the older radio ROM versions, so installing an older version is not a solution.
d10brp said:
I have tied the latest Radio (32.56.00.32U_5.17.05.23) and the problem does not go away.
Click to expand...
Click to collapse
I can confirm that. I have tried most of the radios listed here and here, they all have the SOD issue.
d10brp said:
Been running radio 32.44.00.32U_5.09.05.30_2 for a couple of days now and the issue seems to have gone away.
Click to expand...
Click to collapse
Guess that's just pure luck...
d10brp said:
Instead I am using an app called "3G Data Only!" so that 2G can still be used for calls but not data, working great so far.
Click to expand...
Click to collapse
Great, I'll try this application! Would be very nice if that fixes the problem without disabling 2G phone calls. I never use 2G for data (too slow anyway), but I would like to be able to still make phone calls when out of range of 3G cells.
Icysoul said:
How come this problem doesn't occur to (many) others? Could it be related to your network provider? Maybe you could change the SIM with another, from another network, and see what happens. Also, you could make use of the phone warranty - if it's still covered by it.
Click to expand...
Click to collapse
It might be, I don't know. I'm using a Telfort SIM, connected via the KPN network (Netherlands).
3G data only works a treat for that, you can make calls.
Found with the old radio that it is a lot more stable than the new radio but not 100% perfect. Where I work I only have 2G and it would SOD all the time but now it doesn't. However on a journey I make with intermittent 2G/3G I did get a SOD.
Sent from my HTC Desire using XDA App
3G Data Only doesn't work well enough. The SOD issue does occur less frequently, but the phone still hangs sporadically. So, if have disabled 2G completely again.
You should try Insertcoin. I haven't had this issue since I started using IC v32 a2sd.
Hi there. So i get the same thing on mine. I thought I should report my experience.
Had it over a year old then all of a sudden it started acting like this
heres what i tried
Factory reset, rooted it twice, boot with no sim, no SD card, dismantled it via instructions I found on an android forum to check for loose connections, gave it to a friend who ran some different roms, overclocked it, underclocked it. Its currently on the Oxygen rom, no difference. I tried the secret menu from page one of the comments. I tried living with leaving the screen on for 30 mins..but its so impractical
I should add that if i leave it for say a couple of hours, the damn thing comes on just fine. Its only from being on, to off, then back on..
I think its hardware related, maybe something to do with the power being held back for the screen or something. All i can say is that its really doing my tits in and i'm currently using my old phone which is functional but not as fun.
What can i do next...send to HTC, i'm out of warranty but their repair centre can still have a look, or buy a faulty phone off ebay and harvest some parts...
I dont want to give up on it, because apart from this the phone works fine.
guys i had this problem too, when i force to use 3G only everything works perfect but in area with no 3G signal your phone become useless cuz you are out of network, i also had a self-rebboting problem and i sent my lovely desire to htc repair center, they replace mobo and now i am waiting to receive my phone back and i will test this issue, if everything will works correctly in 3g/gsm etc you guys need to do the same and sent your phone to repair,
Good evening all! Today I restarted my phone for the first time in a week and a half or so, and upon booting up it refused to connect to the mobile network. It says full service 4G, but the bars are gray and therefore no data connection can be established. I restarted my phone once more and then even pulled the battery and sim card and started it up. Nothing has worked. I got home and connected to WiFi just fine, but when I turn off WiFi I go back to no data connection.
Is anyone else using a CDMA Nexus and having a problem? I live in Cleveland, if it's a possible area issue. I haven't called yet, but I have searched all over the internet to no avail.
Currently running stock, rooted, 4.0.4. No other modifications.
No problems here, but I'm a good ways away from you.
well I'm finally able to connect to the network again (the signal bars are blue), but I'm still getting virtually no data connection. It works in sprints of a few seconds, but then doesn't work again for a minute or 2. There's either a problem with my phone or the network...but I'd lean toward the network since it works at times, but not others.
I live in Parma and have noticed spotier service then normal. Hopefully its temporary. Hasn't been too bad. Able to get 4g most of the time.
Sent from CDMA V6 SC GNexus w/Liquid & Franco.kernel