Hello , i recently bought the Desire HD, and havent been experiencing any problems with it except of one quite annoying.
When im in a call, either outgoing or incoming, the speaker makes a weird crackling noise.
This happens always, and happens on both the phones speaker, and loud speaker (depending on which is selected during call), and headphones(when connected). Ive searched the forum, and some people have been experiencing a sort of problem, but not on the same device.
any help is very much appreciated thank you
I can verify that I'm experiencing the same with my Desire HD.
We discussed this issue already in the german "Android-Hilfe"-Forum. This buzzing, crackling noise seems to affect a small number of desire HD's. Mine was affected too. All the devices have been changed on warranty with no costs for the customer in germany. No matter from which provider they were bought.
Edit: BTW: Wrong Forum, I think. Could an Admin move this thread please?
Thanks for the quick replies guys, appreciate it
Hi All,
My Desire HD has started doing this today too! Really gutted. What has HTC UK support been like this on it? Replacement or repair, and how quick? I dont want to be without a phone long! Is this a widely recognised problem, apart from this thread I dont see much on it. Im wondering if the buzz comes from a loose LED flash cover vibrating caused by the speaker?
Thanks very much
I have the same and I thought it is the proximity sensor opening and closing.
Are you guys sending it back for replacement or are you going to live with it?
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
mohamedgam said:
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
Click to expand...
Click to collapse
I sent 2 support cases to HTC at the same time. The one was for tjis issue and the other for something else. The other one was answered next day but for that one, not a word. Does this tell you something?
didnt understand you sir.
mohamedgam said:
didnt understand you sir.
Click to expand...
Click to collapse
I say that: I contacted HTC support in regards to this but haven't received a reply. But, I have received replys for other cases. And this doesn't sound good.
i have the same issue
Issue with noise
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
Whatever you decide, contact HTC so that they know and work on the problem. As I said, I contacted them but never received a reply which means that they are aware and have no solution.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
That must be a different issue. I hear that noise via BT headset when I don't even touch the phone. I believe it's due to the sound frequency change during a call and the low quality speaker cannot handle. It's like using a high wattage amplifier on a low quality speaker and expect to hear deep bass sound. I guess you all know the result of such sound.
I'm also experiencing this problem. Sent the phone in and got it back but the problem is still there. They changed the motherboard and the loudspeaker but that obviously didn't fix the problem. So now I probably have to send it back again.
i just hope this problem can be fixed with software..
hi all,
in my case occasionally during call's even whit sound volume low a ear the person talking with " extremely high pitch feedback sound".
It's a very good phone but that problem is starting to annoying me.
i allready send a email to htc portugal and their response was to send the equipment to the repair center
in you opion what should i do? send to repair?
Thanks
Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Originally posted by iopy Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Click to expand...
Click to collapse
I will try this and post back...
What I'm experiencing, when I'm on hold with my service provider (Vodafone AU) I can hear the normal on hold music then at random intervals just for a half a second or so the music cuts and there's an annoying crackle noise. Sometimes there is no noise for a while then there can all of a sudden there can that crackle noise every few seconds. Like another person has said for me if I change to loudspeaker it still does the crackle noises and turning the volume down doesn't help. I've tried taking my hand off the phone but it still happens. I have noticed a few times the reception bars icon, drop a bar or gain a bar when this noise happens so maybe there's a link?!? By the way I'm running LeeDroid 1.4.1 (wich is based on HTC's 1.72.405.3 ROM). Also I'm running the Jan 17th Radio version: 12.39.60.19U_26.06.04.06_M.
Right. This could well sound daft but try it anyway! Someone on another forum said it worked for him (her?) and it worked for me with a Nokia E71. The speaker was 'crackling' so I did the usual googling. The answer was, for me, to suck really hard on the speaker a couple of times. Basically the diaphragm gets put out of place and the 'sucking' gets it back.
Try it and see! Though it won't fix the 'feedback-type' noises I'd guess but I find most of those are specific to a particular call. Either call back, or get them to call you back, and all is well.
HTH
Dave
Related
Dear,
I have a problem, and I'm not sure if it's possible to fix. I have a X01HT that I flashed many times. From some days ago (I think), it produces a really annoying "whistle" (like a 'piiiiii') that destroyed my ears . I thought that it was a problem of any program, so I try to hard-reset, and also Flash another ROM (even another Radio), but nothing changes. Even after a Hard-reset, the sound never disappear (><) Any idea?
Thanks
César
Is the whistle on in bootloader? In standby?
Have you checked using loud speaker and same noise?
Have you tried muting the volume?what happens?
Koterpillar said:
Is the whistle on in bootloader? In standby?
Click to expand...
Click to collapse
It is all the time the device is ON: since I press the button and it turns ON until It turns OFF, no matter what it's doing: (rebooting, in bootloader after hard reset, with IExplore, etc.).
skr_xd said:
Have you checked using loud speaker and same noise?
Have you tried muting the volume?what happens?
Click to expand...
Click to collapse
Mute the volume is the same; the noise is there.
Also, I notice that I can hear the noise real more stronger when I have the screen in front of me (If I'm looking to the back of the device, I almost can't hear anything).
Sesaru
sesaru said:
I notice that I can hear the noise real more stronger when I have the screen in front of me (If I'm looking to the back of the device, I almost can't hear anything).
Click to expand...
Click to collapse
Then it's just the phone speaker, not the loudspeaker at the back.
I would ask what happens to the noise when you plug in the headphones, but it's a hardware problem anyway, so repair center it is.
We use some Symbol PPT8800 series PocketPC devices (runs PPC2003) and some of our units start making those noises, after heavy use. But generally its shortly before they go pop, I'm afraid to say.
Hope yours is something else.
Koterpillar said:
Then it's just the phone speaker, not the loudspeaker at the back.
I would ask what happens to the noise when you plug in the headphones, but it's a hardware problem anyway, so repair center it is.
Click to expand...
Click to collapse
I plug the headphones, and it's the same.
I also imagine that it's hardware problem (><)
I had the same problem (AT&T Branded 8525) started after I'd had it only 3-4 Months. I'd purchased two and flashed them with same ROM's however, I only had this problem out one. Spoke to AT&T's division of HTC warranty center. End result...it was hardwar problem. They shipped a replacement device @ not cost to me. Problem fixed.
so as far as i can see there is no home made solution for this?
try removing the battery and try and turn on the phone without the battery (it won't go on) for about 10sec this will drain any remaining power in the circuits. Then reinstall the battery and see if that fixes it.
Chris
It sounds like you are having the same problem I have with my 8525. It's probably not your speakers but more your LCD screen.
There have been a lot of complaints about this, with no easy fix other than to send it in and get it repaired/replaced and alot of the times the replacements have the same problem.
I've learned to live with it by turning off the screen when I am on the phone.
backlight inverter..
Black6spdZ said:
backlight inverter..
Click to expand...
Click to collapse
That sounds right...so is there anything that we can do about it without sending it in for "repair"?
Hi guys,
If anyone can check for me.Please go to settings>sound>system>and enable touch sounds. Then just hit the back button.You can hear the "click" sound from the speaker or the headphones.After milliseconds you can hear and a "clack" sound from speaker or the headphones?Please do the test for me because i think i have defective device.
edit: page with the issue
http://code.google.com/p/android/issues/detail?id=22307
Thanks a lot
Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.
El Daddy said:
Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.
Click to expand...
Click to collapse
Go somewhere very silent.Its not the vibration.I can "hear" the vibration and lets say at the same time the "click" and after milliseconds the "clack"
I just hear the vibration and then the sound.
El Daddy said:
I just hear the vibration and then the sound.
Click to expand...
Click to collapse
OK thanks a lot.So looks problem with the speaker of the device
Sent from my Galaxy Nexus using Tapatalk
I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.
mdh007 said:
I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.
Click to expand...
Click to collapse
Thanks a lot for the feedback.Both doing the same clack ****??So its not only me.By the way earphones are apple earphones,so its not low quality.I think that we may have more devices with click-clack!!!Guys check your devices.I ll call today, the reseller (expansys France) and I ll ask replacement because I have the device for just 6 days.
I ll post feedback later
Sent from my Galaxy Nexus using Tapatalk
Ι hear that sound too but its barely noticeable...come on guys give us more feedback
DJTaurus said:
Ι hear that sound too but its barely noticeable...come on guys give us more feedback
Click to expand...
Click to collapse
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed
afilopou said:
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed
Click to expand...
Click to collapse
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium
ChongoDroid said:
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They mentioned no fix.They said this is how speaker works BUT i asked supercurio for this issue (he doesnt have the device, he just read the thread) and here the answer
"Looks like pop-in and pop-out.
Means through hardware design or sound driver design are not very good for this codec."
I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.
mdh007 said:
I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.
Click to expand...
Click to collapse
Obviously.Case closed goes for my case .Its not so loud.But in your case you must ask for replacement. The think is that everybody has it (other lower and other louder) and google/samsung must look at it.Maybe the solution is "simple" as supercurio quote (codec) or harder (bad hardware).If the problem (yes its a problem, i had sgs1,htc desire hd,nexus s, sgs2 and none of them has this issue and believe me from day one i check for pixels, speaker quality etc etc) is hardware then google/samsung you have a problem
Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye
lordarus said:
Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye
Click to expand...
Click to collapse
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards
afilopou said:
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards
Click to expand...
Click to collapse
here is the case:
http://code.google.com/p/android/issues/detail?id=22307
Yes i have this issue, thanks for the page wollyka i forgot it for posting.
All I hear is the sound it's supposed to make, nothing after. I turned off vibration and held it right to my hear and tried loads of times... all I hear is the single touch sound!
They're called Touch Sounds, its a feature, and you disable them under the sound settings.
Settings>Sound> uncheck Touch sounds.
This isn't a new feature either...
Either:
a) I'm just lucky because I don't have it; or
b) You guys are incredibly stupid and don't realise that the first sound you can hear is the vibrate and the second is the touch sound which you turned on
I've seen this mentioned on a different site but wanted to get some feedback from XDA folks. Does anyone else have this issue? There's a weird crackling while on calls when the screen is either on or off (speakerphone is fine). I also noticed that when not on a call, if you put it up to your ear and turn on the screen, you can hear a similar sound that goes away when the screen is off. I saw that this problem was also happening with the Nexus 4 at one point but the thread didn't seem to go anywhere, and a similar thread for the G2. I went and exchanged my phone today and this one actually seems worse.
I'm pretty sure I'm not crazy. If it matters, it's a Verizon model.
psycho_asylum said:
I've seen this mentioned on a different site but wanted to get some feedback from XDA folks. Does anyone else have this issue? There's a weird crackling while on calls when the screen is either on or off (speakerphone is fine). I also noticed that when not on a call, if you put it up to your ear and turn on the screen, you can hear a similar sound that goes away when the screen is off. I saw that this problem was also happening with the Nexus 4 at one point but the thread didn't seem to go anywhere, and a similar thread for the G2. I went and exchanged my phone today and this one actually seems worse.
I'm pretty sure I'm not crazy. If it matters, it's a Verizon model.
Click to expand...
Click to collapse
I have International version and I have the same problem. I discovered something that wasn't mentioned before. When you'll take off the back cover the crackling is gone. Please try and give feedback if it is the same with your g3.
Abagnale said:
I have International version and I have the same problem. I discovered something that wasn't mentioned before. When you'll take off the back cover the crackling is gone. Please try and give feedback if it is the same with your g3.
Click to expand...
Click to collapse
Crackling is definitely still there without the back cover. The US variant doesn't have wireless charging, so maybe that part is causing the crackling for you?
edit: I found a couple of threads
http://forum.xda-developers.com/lg-g3/help/poor-call-quality-distortion-noise-t2808530
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
No solution other than to exchange. Let's see what happens when I go back. I will go through all of their phones if I have to.
edit2: Went back to the store after work and they flat out refused to replace it because we couldn't reproduce it in the store. I'm starting to think it only does it when not in a full signal area. Stores have repeaters in them.
I am noticing a slight pop, crackling noise from the phone ear piece as well. I rarely use a phones earpiece...almost always use my Bluetooth(Voyager Legend).
I don't hear any of this when using my bluetooth headset.
It is very minor...imo....though just now, I was talking with a friend via the phone headset....and he said there seemed to be some "white noise every-time I spoke.
Same problem - ear speaker buzz / crackle
LG G3 with AT&T - on any and every call, the ear speaker crackles and buzzes so loudly it is almost hard to understand what the person on the phone is saying. This is my 2nd LG G3 in a week. First one killed the battery in 4 hours with very light use. This one battery is great, but now can't talk on phone. Speakerphone is perfect, Bluetooth in car is perfect, but that ear speaker on the face of the phone at the top is causing a huge problem. Any ideas?
i heard a crackling noise too, during calls, in ear speaker..
i have att version d850
Same here
During phone calls it's almost like the buzz/rattle muffles the voices of the individuals in speaking with. I love the G3 but as a teacher and basketball coach talking on the phone is very important to me.
Zhasty0001 said:
During phone calls it's almost like the buzz/rattle muffles the voices of the individuals in speaking with. I love the G3 but as a teacher and basketball coach talking on the phone is very important to me.
Click to expand...
Click to collapse
I've had this problem with the G2s but not with my G3. Have D851. Which model do you have?
Headphone cables with higher resistance will reduce the problems. This mostly happens when the volume of the phone is not at max. Try using a Fiio (20$) to connect to your phone, put the volume to max and enjoy clear (and even better quality through better amp) music/audio. The will be no more crackling whatsoever. If there should be, buy your Fiio at amazon.com or similar so that you can return it if it shouldn't work. I myself the the same issue and it got resolved by my Fiio. There's also other reports on a Fiio resolving this issue.
Hey,
I recently got my phone back from an RMA and my the phone's ear speaker doesn't work at all. This prevents me from using my phone as a phone unless I use speaker phone which is not ideal in most situations. I really don't want to send the phone away on another RMA for what is probably a small hardware misconfiguration, does anyone know of how to fix this a resource for doing so? I am having no luck on google.
Thanks,
E. Lensherr.
eric_lensherr said:
Hey,
I recently got my phone back from an RMA and my the phone's ear speaker doesn't work at all. This prevents me from using my phone as a phone unless I use speaker phone which is not ideal in most situations. I really don't want to send the phone away on another RMA for what is probably a small hardware misconfiguration, does anyone know of how to fix this a resource for doing so? I am having no luck on google.
Thanks,
E. Lensherr.
Click to expand...
Click to collapse
I had encountered the same problem with my old HTC ONE X. When I searched on net I found that many people like me were there facing this problem. I adopted one suggestion from there and installed a third party app 'SOUNDABOUT'. Now with the help of this third party app sound can be routed via desired channel (Speaker, Head Phone, ear piece or blue tooth devices).
Hope this solves the issue.
Thanks.
eric_lensherr said:
Hey,
I recently got my phone back from an RMA and my the phone's ear speaker doesn't work at all. This prevents me from using my phone as a phone unless I use speaker phone which is not ideal in most situations. I really don't want to send the phone away on another RMA for what is probably a small hardware misconfiguration, does anyone know of how to fix this a resource for doing so? I am having no luck on google.
Thanks,
E. Lensherr.
Click to expand...
Click to collapse
im having issues as of today with my ear piece as well. no sound. i can use BT or headset but no sound from the earpiece. i have no clue what happened. any fix?
Calico_NC said:
im having issues as of today with my ear piece as well. no sound. i can use BT or headset but no sound from the earpiece. i have no clue what happened. any fix?
Click to expand...
Click to collapse
Sent my phone in for an RMA (Repair) last week, still waiting on getting it back.
I opened mine up today to replace a cracked screen and kind of looked where the earpiece speaker is behind the mounting frame and kind of push the contacts out a little. Im thinking maybe it wasn't making a good connection. But nonetheless it works now. I dont know if it was because of that or just my luck at taking it apart and putting it back together.
Just got my brand new m8 and after using it a bit I noticed the top boomsound speaker wasnt working. Tried some basic troubleshooting and using it in different apps in no avail. I can hear someone in a phone call no problem though, but if I use the speakerphone or use the phone to play music or something like that it doesn't seem to be working (or maybe be extremely quiet??).
I haven't tweaked the phone yet in any way, completely stock Android 6.0 that it shipped with.
Edit: The top speaker works but it is much, much more quiet than the bottom.
I'm really hoping this is a software issue, any way I can test that out?
Bump. Can someone running marshmallow please test this out real quick for me? Play this on max volume and see if left is considerably quieter than right - https://www.youtube.com/watch?v=hTvJoYnpeRQ
Thanks guys! Gotta love that over a hundred people that saw this and couldn't take about 30 seconds out of their day to try this out for me
Anyways I'm probably sending the phone back. Gonna have to go back to struggling with my old HTC One S while I wait for a replacement.
Actually I'm having a very similar issue.
My phone had perfect speakers since I got it but recently it fell face down and the display went boom! No cracks anywhere though.
The service guys replaced the display but now the top speaker had a very loud crackling, at the max volume level only, when playing deep bass, still loud.
So I take it to service again and this time they made the top speaker very very quiet but the crackling was gone.
I asked them to fix it but they said it's always been like that.
After struggling for some 15 minutes they agreed to look into it. They tell me that they've replaced the top speaker module but the sound is still low.
I can even test the issue using the help app, hardware diagnostics.
Now I don't know how to get it fixed.