Develop Bugs

Push email on the google mail application?

I've set up my gmail account with my htc desire and can access my emails fine using the Google mail application (the one with a red M in an envelope). However, to test the push email function, I emailed myself from another account. On my pc, the email arrived instantly, but my desire didn't notify of a new message till almost 15 minutes later.
Is there a setting somewhere that i might have missed - to enable retrieval of emails as they arrive?

shaliru said:
I've set up my gmail account with my htc desire and can access my emails fine using the Google mail application (the one with a red M in an envelope). However, to test the push email function, I emailed myself from another account. On my pc, the email arrived instantly, but my desire didn't notify of a new message till almost 15 minutes later.
Is there a setting somewhere that i might have missed - to enable retrieval of emails as they arrive?
Click to expand...
Click to collapse
Were you using wifi? Push is really crap over wifi on the desire, the only time I get the push email instantly is when I use mobile data instead.

I was having the same problem and think that it doesnt allow push.
I then set ot up in exchange activesync but im worried about battery life :
http://forum.xda-developers.com/showthread.php?t=657065
Hope that is of some use.

EroThraX said:
Were you using wifi? Push is really crap over wifi on the desire, the only time I get the push email instantly is when I use mobile data instead.
Click to expand...
Click to collapse
Yeah I always use mobile data too. I hardly ever use wifi unless I'm downloading something big to my phone such as copilot maps.
Anyway, I've set it up with activesync now and push is working flawlessly. Sometimes I get notified of emails before they even arrive on my pc.
hot-fuzz said:
I was having the same problem and think that it doesnt allow push.
I then set ot up in exchange activesync but im worried about battery life :
http://forum.xda-developers.com/showthread.php?t=657065
Hope that is of some use.
Click to expand...
Click to collapse
hot-fuzz, I'm gonna start tomorrow with a full charge and have active sync running all day. I'll post my findings here if I observe dramatic decrease in battery life.

got it set up on the one i am using and it seems to work just fine. Emails appear on the phone within seconds of arriving at Gmail.
I do sometimes get periods where it is a bit slower though, i think generally when in a bad signal area where i only have 2G. I'm guessing when it has lower signal or only 2G, it may slow down the checking to save battery power or bandwidth or something....

shaliru said:
hot-fuzz, I'm gonna start tomorrow with a full charge and have active sync running all day. I'll post my findings here if I observe dramatic decrease in battery life.
Click to expand...
Click to collapse
That would be very useful. Thinking of doing it myself.
If i have mine setup for every 5 minutes thats 13 times every hour (including on the hour). I need to know if exchange polls take up more battery than checking 13 times an hour, if i get less than 13 emails an hour via exchange (which i do).
hmmmmm

Be interesting what peoples findings are on battery life and different ways to grab email.

I want to get back to the main topic.
I came from HTC Hero where Gmail push (in the gmail app) worked perfect - also on the 2.1 custom roms.
Not on the Desire it does not push the mails instantley. I don't want to go the way over the HTC Mail app...
Anyone has an idea how to fix it?

Email Problem, Quits Working Without Warning

Email has always worked perfect up until the last few days. It will randomly stop syncing and I have to power it off and back on for it to fix the problem. Everything looks normal. It will not send or receive though.
Everything else seems to work except the email. It's already caused me quite a few problems with not getting messages in a timely manner.
Any thoughts.

I have experienced the same problem also... i kept wondering for few days why i am not getting any emails and than one day my battery died so when i rebooted i the phone my inbox got tons of emails from few days back... i wish to know the answer too

What email are you trying to sync? Hotmail?

princessakiki said:
What email are you trying to sync? Hotmail?
Click to expand...
Click to collapse
hotmail and yahoo... both got backed up for few days... any ideas?

I'm experiencing the same for Gmail. Anybody know of a fix?
Sent from my SPH-D710 using Tapatalk

I'm having the same, or a similar, issue with Exchange mail. Randomly it won't bother to sync it on push until I open up the mail app. All my Gmail works fine, just this.

I may have found the problem. I took off my live wallpaper yesterday and put a standard one back on and my email hasnt quit working since.
I had the 3D Hyperspace Live Wallpaper, which I really like and hate to lose. I'm still monitoring it but I lost email pretty frequently until I went back to the standard wallpaper so there's a good chance thats the problem.
I'll update with results.
Some more info on my problem and my phone:
I have four yahoo email accounts and one gmail account. My yahoo accounts would stop syncing and nothing you could do would refresh them. Nothing would make them sync other than turning the phone off and back on.
My phone is rooted with sfhubs root which has worked flawlessly so far. Not sure if that has anything to do with it or not.

Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch

princessakiki said:
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
Click to expand...
Click to collapse
My gut feeling is that it stopped syncing because i was " clearing memory" from that inbuilt Samsung task manger... since i stopped using "clear memory" the email seems to sync properly ... maybe i am wrong ... i don't know...

Update:
It's been three days since I took the live wallpaper off. I had no problems for three days...
Until this morning. Email hadnt synced since last night. I had to reboot the phone and the emails came rolling in.
I'm going to put the live wallpaper back on and see how it reacts.

[Q] k9mail push (imap idle) inconsistent

I am having some weird issues with k9mail client with push mail not working consistently. Does anyone else have this problem?
Random times during the day, mails do not get pushed to me. I can't really discern a particular pattern of when it works and when it doesn't so I haven't been able to "reproduce" the problem at will. I've also turned on debugging and have been looking at the logs via aLogCat.
For Example
Let's say I start watching the logs at 1:00pm and this was the last time anything was logged by k9mail. Then I get an email to one of my accounts at 1:10pm (I found out via desktop mail client) but this mail does not get pushed to me so I don't get notified and k9mail is still not logging anything so there's no activity by the mail client.
1:25pm comes around, which is over the 24 minute imap idle refresh time configured but I still don't see any mails being pushed to me.
Sometimes the mail finally gets pushed, sometimes it doesn't get pushed for over an hour.
Anyone else have this issue? Any suggestions?
I am currently confined to using k9mail because it allows me to reply to emails received at one account with another account without using gmail's "Send As" feature.
Thanks!

newalker91 said:
At the times you're expecting the mail to push through, is your phone on or idle? Do you notice any discernible difference between the two?
Click to expand...
Click to collapse
Yes, the phone is on but it doesn't seem to matter if it is on (screen on) or idle (screen off).
This would be the sequence of events:
1) The phone is on but screen off (idling)
2) I notice that I received an email through my desktop PC
3) Look at my phone, LED is not blinking so it has not been pushed the email
4) I turn the screen on and unlock it, still is not pushed
5) I opened up the k9mail app, still not pushed
At this point, I can turn the screen back off and eventually I would get notified but when this problem is occurring, it takes too long for the mail to get pushed to me and this problem really defeats the purpose of push mail.
Thanks for the reply!

newalker91 said:
Seems like you're not the only one with this issue. I would completely remove the application, wipe cache on the phone in recovery (power + volume up if not rooted), reinstall and set it back up. If that doesn't fix push, set it to poll every 5 minutes.
Click to expand...
Click to collapse
I've definitely seen reports of this issue. Really not sure if it's the OS, phone, or k9mail.
Here's a k9mail bug that was reported that I added onto with logs:
http://code.google.com/p/k9mail/issues/detail?id=3847
If anyone else is having the same issues, please add a comment so that it get some more attention.

Could this be the same issue described in detail here?
code.google.com/p/k9mail/issues/detail?id=4347

This issue has recently appeared on my phone as well. I had been using K9 for my work email for over a year on my Evo 4G without any problems. About two months ago I picked up a Samsung SG3 (Sprint) and installed K9 on there as well, with no problems whatsoever. All of a sudden around September 5th, I started noticing that I would get my desktop notifications before my phone would receive my emails, which I couldn't recall ever happening in the entire time I had been using K9. I had not make any network changes, system changes, or anything like that. It just stopped working as it normally did one day.
Long story short, I've been having the same issue as you described in the OP. I've tried installing and uninstalling multiple versions of K9 (4.119, 4.200, 4.201, 4.304, 4.306) with the same results.
My work email is hosted by GoDaddy (yes, they are terrible) and as you can expect, I tried getting some support from them and they said that everything was working as it should. I've also tried sending the K9 devs a few emails regarding the issue along with a bunch of catlogs, but not one of them has responded to me. Oh well, it was a great app when it was working.
Oh, and for what it's worth, I had tried setting up 3 different imap email accounts on K9, my work account hosted by GoDaddy, a Gmail account, and a Yahoo account. The Yahoo and Gmail ones pushed emails immediately, whereas the work one would only push at the "refresh idle connection" intervals.

Mail Syncing issue

Posting this in general, as I'm not asking a question. I'm stating my findings. Though, feel free to chime in with your experiences.
I'm quite frustrated with mail on my One X. It drives me so insane, I want to go back to my Gnex or iPhone because mail works flawlessly on those. I have read others claiming they don't have this issue, but that's bull. I have had the AT&T version and now the International version and this problem is very real.
I have two accounts set up as Exchange accounts: One is my work e-mail, the other is Gmail. I also have Gmail set up through the native app.
Mail will work fine for a while, then just stops coming in. Today, it was my work e-mail account. I went into Accounts and Sync and there was a "!" on Calendar. It seems like when it can't sync one component of the account, nothing else comes in. I could be wrong. Most certainly, mail stops coming into the Mail app from time-to-time. It's like it just goes to sleep.
It will then inexplicably start working for a while, then stop again. It drives me batty. The moral of the story is, I can't rely on my phone for e-mail at this point, which is kind of a fundamental function of a smartphone. It's even more frustrating when I see the mail come in on every other device and my One X just doesn't get it. If I open Mail, it comes in and sometimes it will work normally for a while after that, but then it stops again.
Really hoping HTC fixes this soon, because it's a serious issue. The only thing I haven't tried is using a 3rd party client, but I don't want to do that because then the mail conversations won't be threaded in my contact history. And honestly, I shouldn't have to.
Also, disclaimer, I am NOT set to Smart Sync on any of my accounts. They are all push.

I can confirm that I am having the same experience and its really pi##ing me off!
Occasionally I get a message stuck in the Outbox as well and then it just keeps on resending the mail. 27 times once!
It also really sucks the battery when it plays up like this.
Always seems to happen after low or no connectivity.
Sent from my HTC One X using xda premium

It happens to me with WiFi here at home. It's not just Mail but also other apps that need to sync like Weather. It's not because of the apps but because even though it shows my WiFi is connected, it is actually disconnected.
I went to another house with WiFi the other day. Perhaps they have different settings... Either way it never happened there. NEVER. I received e-mails right away on my Mail Exchange... Right away. My Weather never missed the update schedule.
Btw, have you enabled the security thing with Mail For Exchange? Something to do with the server. I have only enabled it yesterday.
Sent from my HTC One X using Tapatalk 2

Is it because of sync setting?
I have 2 work email account, one set as push and another set to auto sync every 4 hours, both works fine no matter i'm on 3G or wifi. Besides, my Gmail using the native gmail app also works fine. The moment i saw a notification on my desktop then immediately the phone will notify me.

This is a very real issue for me, i was just about to make a thread on it myself. I have 2 email accounts, a hotmail and a gmail, neither refuse to sync. I Cant see new or old messages, sent, deleted etc on either account. It did work at one point but then it stopped again for no apparent reason.
100% battery
doesnt work on network or wifi
everything else syncs fine, inc dropbox and weather.
using default mail client.
set to sync when i open app.

Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2

There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.

ladyhaly said:
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well if thats the issue then its poorly designed. I'm seriously considering exchanging for the S3.
Regardless of when it is set to sync, it should sync when i want it to. So if i have manual sync, then when i refresh it i should be able to see new email, correct?

j4n87 said:
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
Click to expand...
Click to collapse
Yeah, that's what it seemed like to me: That HTC was defaulting to smartsync, even when it was set to Push, because it'll start working fine for a while, then stop again. This is really my only issue with the phone currently and it's also one of the most critical. It needs to be addressed sooner, rather than later.

This has been happening to me too. It is not new though. It happened on my HTC Sensation. E-mail would gets stuck in the outbox and tells me it has failed when in fact it is sending it over and over and people end up with multiple e-mails from me. It is extremely frustrating. I also get the exclamation mark when trying a manual sync. It ONLY happens over WiFi and it is not all the time. It happens on different WiFi connections, not just mine and it can sometimes be fine for days. The annoying thing is, I do not know I am unable to receive e-mail until I try sending one and it fails. As soon as it fails I know the problem is back and I have to switch WiFi off.
Glad I am not the only one with this issue. I may end up trying a third party mail app if it isn't fixed.

Yes, this is very annoying.
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...

drpayout said:
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
Click to expand...
Click to collapse
This doesn't work for me. I wish it was that easy.

Exchange doesn't work on just one WiFi network?

Hi!
Stock UCALH9, no root. I'm trying to check my email, on an Exchange server at our school.
Oddly, when I'm on my school's WiFi, about 75% of the time, I can't get emails. I hit refresh, it spins, no emails. If I use 4G/LTE or another WiFi network, I get emails. Ever heard of this?
Tried K9 and Touchdown, same issue as the stock email app (which is what I'm using).

ikjadoon said:
Hi!
Stock UCALH9, no root. I'm trying to check my email, on an Exchange server at our school.
Oddly, when I'm on my school's WiFi, about 75% of the time, I can't get emails. I hit refresh, it spins, no emails. If I use 4G/LTE or another WiFi network, I get emails. Ever heard of this?
Tried K9 and Touchdown, same issue as the stock email app (which is what I'm using).
Click to expand...
Click to collapse
They might not have all the proper ports opened up... Check with their IT Dept...

OK. That makes sense. I suspected as much, but wanted to be sure it wasn't some phone setting. I also found these two articles about maybe security permissions, too:
http://www.opsactive.com/samsung-galaxy-s3-and-microsoft-office-365-connection-problem/
http://superuser.com/questions/4650...droid-iphone-only-works-outside-firewall-inte
I'll stop by Monday and see what they can figure about ports and these permissions.
Thanks, mate.
~Ibrahim~

Necropost so hard, but I met with them yesterday (...I know). The server has the wrong name: changed it from exchange-caht.centre.edu to just exchange.centre.edu!
It works great now!