[Q] Can not boot - EVO 4G Q&A, Help & Troubleshooting

I've done lots of searching, but I haven't found anyone with this specific problem.
(Too long; didn't read it) at the bottom.
So it all started about a month ago. I plugged in my Evo 4g for the night (As the battery often lasts me a full day.) at around 10% I sleep very well and peacefully. When I wake up in the morning I notice my battery is still at 10%. "CRAP!" I thought, "Did I forget to plug it in?" So I checked everything, made sure it was plugged in, and went to class, without the phone of course. When I got back later that day, I went to my phone, and it was STILL at 10% I was freaking out. I thought my battery had died already! (At this point the phone was less than 2 weeks old.) Finally after being unable to charge, and only having 10% battery, the thing went kaput. Died. I could not for the life of me charge the phone. So I left it sitting around while I had screaming matches with not only Sprint, but the Radioshack I picked it up at. Ugh. About a week later and just as I was about to pay $100 for a new phone, I fixed it. I don't know how, or what happened. I plugged it in out of habbit, and BAM it started working. "**** YOU SPRINT!" *Hangs up phone.* I went on my marry way, being extra careful now to monitor the battery (Which was charging very normally, and lasting me a full day at little to moderate use) Then one day I was just sitting around playing videogames this past Saturday and thought "I'm not using my phone, I'll plug it in and forget about it." (The battery being at 70%.) I plugged it in and about 4 hours (And some amazing killstreaks on CoD) later, my friend called me to ask if I wanted to get lunch (He called my Evo, of course.) "Sure! I'll be right there." I hung up, closed the phone app, looked at my battery, and my heart sank. ...70% "NOOOOOOOOOOOOO!" (Read: Darth Vader) How could this happen AGAIN?! I used it for the rest of the day conserving as much juice as possible, and trying to charge it every chance I got. But alas.. it died once again. Now, nothing I've tried has worked. I pulled the battery over and over, plugged it in for hours and then tried to turn it on, tried a USB charger, and wall charger (Both HTC, the out of the box original) I tried my roomates LG chargers (USB and wall) Nothing worked! Then I was randomly pressing buttons when I held Power+Up (Which apparently is some kind of hacker-magic) and I got to a white screen! I thought I was saved! I let go of the power button to move around on the screen, or do something at all. Then nothing. It immediately went back to black. And now, it doesn't even go to the white screen anymore! So my question is, (Finally, god he rambled on forever) is there anything I can do to save my amazing phone outside of buying a new battery? Is this a known issue? Even with a new battery, would the same problem occur? And most importantly: What's causing this? Am I at error? Or is it the phone's fault?
Also, sorry for the long story, but I'm sure you get 1000 "Y MY FONE NO WERK?" And I wanted to make mine interesting, at least.
TL;DR My phone doesn't charge, tried every suggestion I could find.

zebra690 said:
I've done lots of searching, but I haven't found anyone with this specific problem.
(Too long; didn't read it) at the bottom.
So it all started about a month ago. I plugged in my Evo 4g for the night (As the battery often lasts me a full day.) at around 10% I sleep very well and peacefully. When I wake up in the morning I notice my battery is still at 10%. "CRAP!" I thought, "Did I forget to plug it in?" So I checked everything, made sure it was plugged in, and went to class, without the phone of course. When I got back later that day, I went to my phone, and it was STILL at 10% I was freaking out. I thought my battery had died already! (At this point the phone was less than 2 weeks old.) Finally after being unable to charge, and only having 10% battery, the thing went kaput. Died. I could not for the life of me charge the phone. So I left it sitting around while I had screaming matches with not only Sprint, but the Radioshack I picked it up at. Ugh. About a week later and just as I was about to pay $100 for a new phone, I fixed it. I don't know how, or what happened. I plugged it in out of habbit, and BAM it started working. "**** YOU SPRINT!" *Hangs up phone.* I went on my marry way, being extra careful now to monitor the battery (Which was charging very normally, and lasting me a full day at little to moderate use) Then one day I was just sitting around playing videogames this past Saturday and thought "I'm not using my phone, I'll plug it in and forget about it." (The battery being at 70%.) I plugged it in and about 4 hours (And some amazing killstreaks on CoD) later, my friend called me to ask if I wanted to get lunch (He called my Evo, of course.) "Sure! I'll be right there." I hung up, closed the phone app, looked at my battery, and my heart sank. ...70% "NOOOOOOOOOOOOO!" (Read: Darth Vader) How could this happen AGAIN?! I used it for the rest of the day conserving as much juice as possible, and trying to charge it every chance I got. But alas.. it died once again. Now, nothing I've tried has worked. I pulled the battery over and over, plugged it in for hours and then tried to turn it on, tried a USB charger, and wall charger (Both HTC, the out of the box original) I tried my roomates LG chargers (USB and wall) Nothing worked! Then I was randomly pressing buttons when I held Power+Up (Which apparently is some kind of hacker-magic) and I got to a white screen! I thought I was saved! I let go of the power button to move around on the screen, or do something at all. Then nothing. It immediately went back to black. And now, it doesn't even go to the white screen anymore! So my question is, (Finally, god he rambled on forever) is there anything I can do to save my amazing phone outside of buying a new battery? Is this a known issue? Even with a new battery, would the same problem occur? And most importantly: What's causing this? Am I at error? Or is it the phone's fault?
Also, sorry for the long story, but I'm sure you get 1000 "Y MY FONE NO WERK?" And I wanted to make mine interesting, at least.
TL;DR My phone doesn't charge, tried every suggestion I could find.
Click to expand...
Click to collapse
This may sound really simple but......have you tried another battery?

Related

I think my Evo is dead

My Evo won't power on at all... no lights on when plugged in, and my PC doesn't see it either. I've tried different USB cables, and I've tried charging from a regular outlet... still nothing. I pulled the battery for about 10 minutes, and still nothing.
It was working perfectly yesterday.. even consistently getting 30+ hours on a charge. I had about 10% battery left when I went to bed.. I plugged in my USB cable before going to bed, and I remember for sure seeing the charge light come on when I plugged it in. When I woke up (late because my phone is my alarm), it was dead.
I have a friend with an Evo, and I'd like to try his battery before taking it in..gonna do that in an hour or so. I just want to do all the troubleshooting I can before taking it in to let some idiot look at it. The phone shouldn't work with the power cord plugged in, but no battery.. right? So would a completely bad battery show the same symptoms I have?
And if it is a bad phone, does anyone have any experience with Radio Shack's warranty? I bought their 1 year warranty when I bought my Evo on launch day. Should I expect to walk out with a new Evo, or should I expect a loaner phone and a wait while they ship off my Evo? Is Radio Shack going to ask or care that it's rooted? Since it doesn't power on, they can't tell in the store.. but if they ask me, I'm not sure if I can lie with a straight face.
xviiivx said:
My Evo won't power on at all... no lights on when plugged in, and my PC doesn't see it either. I've tried different USB cables, and I've tried charging from a regular outlet... still nothing. I pulled the battery for about 10 minutes, and still nothing.
It was working perfectly yesterday.. even consistently getting 30+ hours on a charge. I had about 10% battery left when I went to bed.. I plugged in my USB cable before going to bed, and I remember for sure seeing the charge light come on when I plugged it in. When I woke up (late because my phone is my alarm), it was dead.
I have a friend with an Evo, and I'd like to try his battery before taking it in..gonna do that in an hour or so. I just want to do all the troubleshooting I can before taking it in to let some idiot look at it. The phone shouldn't work with the power cord plugged in, but no battery.. right? So would a completely bad battery show the same symptoms I have?
And if it is a bad phone, does anyone have any experience with Radio Shack's warranty? I bought their 1 year warranty when I bought my Evo on launch day. Should I expect to walk out with a new Evo, or should I expect a loaner phone and a wait while they ship off my Evo? Is Radio Shack going to ask or care that it's rooted? Since it doesn't power on, they can't tell in the store.. but if they ask me, I'm not sure if I can lie with a straight face.
Click to expand...
Click to collapse
The phone does not work just hooked up to a charger without a battery so it's completely possible that your issue is the battery and it definitely sounds like it.
I don't have any history with Radioshack's warranty but I would suggest trying your friends battery first, if that resolves the issue then when you take it in they will just replace the battery which shouldn't require them to even boot the phone.
I tried my friend's battery and it worked. Went to Radio Shack and told them what was up, and after a 30 minute phone call, they were able to give me a replacement battery. Problem is, it's not an HTC battery and it's only 1100mAh. I mentioned the difference, and was told that's all they could do for me today and if I'm not happy with the battery I can come back and they'll take care of me. Had the guy not been so nice I probably would have thrown a fit, but either way, I have a working phone now so I'm happy. And unless I misunderstood, I think my 12 month plan got reset for the battery, so if the replacement dies within a year I can get another one.
xviiivx said:
I tried my friend's battery and it worked. Went to Radio Shack and told them what was up, and after a 30 minute phone call, they were able to give me a replacement battery. Problem is, it's not an HTC battery and it's only 1100mAh. I mentioned the difference, and was told that's all they could do for me today and if I'm not happy with the battery I can come back and they'll take care of me. Had the guy not been so nice I probably would have thrown a fit, but either way, I have a working phone now so I'm happy. And unless I misunderstood, I think my 12 month plan got reset for the battery, so if the replacement dies within a year I can get another one.
Click to expand...
Click to collapse
Glad to hear it went well.
I would push getting a stock battery for two reasons:
1) That's 25% smaller and thus your battery life is going to be significantly less.
2) Batteries are not all created equal and it's likely that what they gave you could be a cheapie.
I've been running one of the chinese cheapies for five months. It's a 3500 and it last all day with heavy use. I think I paid 17 dollars for it. The extended seidio I bought for my treo fried in a month.
Sent from my PC36100 using XDA App
The battery they gave me is a Digital Energy brand. It came up for the first time at 54%. 4 hours of moderate use later, it's down to 39%. I'm going to run with it for a week and if I can make it 24 hours on a charge, I don't think I'm going to worry about it. If it can't get through a full day, I'll call and see what Radio Shack can do for me. If they give me any trouble, I'll probably just shell out the money for a good battery and keep this one as a spare.
I'll post an update once I've used this battery long enough to give it a fair review..
xviiivx said:
The battery they gave me is a Digital Energy brand. It came up for the first time at 54%. 4 hours of moderate use later, it's down to 39%. I'm going to run with it for a week and if I can make it 24 hours on a charge, I don't think I'm going to worry about it. If it can't get through a full day, I'll call and see what Radio Shack can do for me. If they give me any trouble, I'll probably just shell out the money for a good battery and keep this one as a spare.
I'll post an update once I've used this battery long enough to give it a fair review..
Click to expand...
Click to collapse
Just keep in mind that the battery they gave you is 27% smaller and therefore will very likely not last as long as the stock battery.
My phone did this exact same thing this morning. I even had it plugged in last night and was charging fine. When I awoke my phone was off and would not turn on. After about an hout of trying to get it to charge with no luck. I then borrowed the wifes phone to call sprint. I left the phone plugged in and what do you know as soon as the lady answers the flashing orange light comes on and after a minuit of that a steady orange light. Haven't had any problems before or after this event. But the lady at sprint told me it was the charging port and i would need to take my phone in for a replacement.
I had the same problem: http://forum.xda-developers.com/showthread.php?p=16398845
Powered off the phone and went to bed. No sign of problems, battery life has been great, 50% charge on the phone. Woke up and it wouldn't budge. Took me a minute to figure out that it was the battery. Once I did, went to the Sprint store and they tested it, confirming it was dead. They replaced it quickly, no questions, no charge.

Endless Reboot + Solution

I hooked up my TP2 to the charger after school and my phone seemed to be fine.
The battery is kinda weak these days and I should probably buy a replacement, but I haven't had anything happen quite like this...
Late in the night, I checked my phone and noticed it was in an endless loop of - vibrate, then show stock pinkish and white welcome screen (Tmobile), turn off, repeat. I vaguely remember the screen turning on and off earlier in the day, but I didn't pay much attention until now.
So, I took the SDCard out thinking it was XDAndroid messing things up, but it continued to loop on and off.
Then, I took the battery out to see if I could get it to start with just the charger. It would not. I thought this was strange, since I took the battery out while it was plugged up a few days earlier and it stayed on.
I also tried the tiny little reset button in the hopes that it would stop the loop. But of course, that didn't help.
Eventually, I pulled out my old Tmobile Dash. The old Dash booted fine yet I haven't charged it in several months. Everything about this old phone is excellent, and to this day I think it's one of HTC's finest phones.
I looked at the batteries. Same power connectors, nearly the same output. 500mAh difference between the two, but they had the same voltage. So I stuck the Dash battery into the Touch Pro 2. Unfortunately, the Dash's battery has a tiny notch on it that prevents me from using it. Looks like I could tear that off easily... but I figured it was there for a reason and looked online for solutions.
I couldn't find anything online that seemed to help.
So... I tore the little notch off of the Dash battery. It was a lot easier than I thought it would be, since it's not actually part of the battery, but instead part of the plastic wrapping around the battery.
After that I was able to line up the connectors and hold the battery in place. I didn't have to touch anything and the phone came to life.
Oh great! I thought. Then I plugged the phone to the charger and took the battery out. The phone died. I was surprised that the phone couldn't stay on as I've seen before. I tried this a few times, switching the batteries out as fast as I could.
No matter how fast I switched them, the only result would be an endless boot loop and no charge.
At least now I knew it was the battery. I had assumed it was XDAndroid (I had just installed the October kernel - which by the way is much more stable and fasterthan what's used in the July FRX07 release package).
Since Android wasn't suspect anymore, I thought I'd try booting into it with the Dash battery. Once it was done booting into Android, and with the charger connected, I took the battery out.
It stayed on.
Now I was getting somewhere!
I put the original battery back into the Touch Pro 2, put it in Airplane mode (turning off all wireless devices), and now it's charging.
It was kinda funny to see the charging levels during this process. It was at 94% with the Dash battery, then I took out the battery and it stayed there. After putting in the TP2 battery it went down gradually to 54%, and it probably sank lower before rising again. It's now at 71% I'm thinking of maybe turning it off and leaving it connected to the charger to see if it'll start with the loop again. If it doesn't start a loop, then it'll charge faster since it'll be turned off.
Long story short:
When this happens to your Touch Pro 2, it's your battery. I don't recommend fooling with a Dash battery like I did, instead, buy a stand alone battery charger like this one: http://www.amazon.com/Travel-Charge..._1_4?s=wireless&ie=UTF8&qid=1318308064&sr=1-4
Or maybe buy a brand new battery. Don't buy cell phone batteries from Amazon though, try getting it from HTC if you can.
My experience sucked, and I hope this post will be of some use to other people still using this particular phone.

Galaxy SII Completely Dead

So I have had my SII for ~6 months now, and I love it. I have never had a single problem with it until last night. My phone was at ~30% battery, and it was charging while I played a game. As soon as I completed a level, the phone just shut off. It won't turn back on, and it won't charge. There is no water damage to the phone, and something incredibly weird keeps happening: If I take the battery out of the phone and plug the phone up to the charger, the screen will flash on and off as if it was being supplied power. But the second I place the battery in the phone, nothing happens. It is almost as if the battery on the phone just gave up. I finally got frustrated and tired of tinkering with it last night, so I placed it on the charger and left it there for nearly 8 hours. Nothing has happened to the phone- no drops, water damage, etc. I have no idea how or why this could have happened and I haven't seen a single other thing on the internet similar to mine.
I have a strong urge that the battery is just done, and a new battery from the AT&T store will solve the issue.
Thanks- any help is appreciated.
Crap, wrong forum. I can't even read right today haha.
Oh, and my phone isn't edited in anyway. No roots.

Fried it good, me thinks (SM-T700, green screen flash, then dead)

After a long day streaming Pandora from my Tab S in my car, running on battery, no charger connected, I decided to put it on a charger and turned on navigation about an hour from my destination as I was in an unfamiliar city. After about 45 minutes, I saw a bright green flash from the screen. A few seconds later, and there were more flashes and it turned off. I have not been able to get it to come back on. I have tried charging it, on a charger and on PC. I have tried every combination of home+vol up/down+power I have seen in several threads, while connected to a PC, to a charger, and not connected at all. The PC does not recognize the Tab at all, ever, during any of the manipulations.
I have seen where some have luck just letting the tab sit for a few days, and it will be miraculously revived by charging, so I will try that. I have also seen where some force charge the battery using the wires from a stripped USB cable directly on the battery terminals, and as my warranty is long past void, I will try that too.
Here's my question: If none of that works, given the description, does anyone have a good idea that it may be just the screen or the battery that may need to be replaced? Or is it more likely a motherboard issue? Is there any way of telling? Despite the heavy use, the TAB did not seem excessively hot. I have felt it much hotter in the past .
I'm a tab-a-holic, and use this thing all day, every day. I use it for work, and for reading and movies at home. I'm a little frustrated as I have yet to own any tablet that lasted two years. I really don't want to spend the money for another one right now, and, if needed would prefer to repair this one if I can save a few bucks.
And, if it's relevant, the Tab is rooted, running AOSP 6.0.
I don't know too much about this - but if I were in this situation, I'd put it in a refrigerator for about 1 minute and try booting it up.
As for the cause - AOSP 6.0 has been known to have some overheating issues on this tablet under heavier loads.
Yeah, still don't think overheating was the cause. Not gonna put it in a fridge either. ;-P
Thanks to all for your concern and helpful comments!
My Tab S is unbricked as of just a few minutes ago! I just let it sit for a few days, and then left it on a charger for a few hours today. I was not expecting anything as the battery icon did not pop up when I plugged it in. But, when I came back to it a few hours later, I pressed the power button and there was the battery icon showing a full charge. It booted up normally with no issues and is working fine.
I can't tell you how happy I am!

HELP! Can't charge Galaxy Tab S 10.5

I've been having all kinds of trouble getting my tablet to charge. It's acting really weird. Over the last couple of days, I will turn the tablet on and it will say 80% charged (after being plugged in all night). Then, with it still plugged in, it will drain down to 15% in about 30 minutes. Why would it drain so fast (if at all?) when it's plugged in? It's also been taking hours for it to charge once it hits that 15% and I don't use it.
At first, I discovered my charging cable was to blame. I'd plug it in, but the tablet wouldn't detect it was connected unless I pulled on the wires just right for them to make contact. Apparently there was a broken wire inside the plug of the cable. So I replaced it with a new cable. Everything seemed to be working good then, and was actually getting proper charges again. Now though, it doesn't seem to want to work.
I was using the tablet yesterday to check my email. It had been plugged in all day and not being used. It said it was at 100%. After about 10 minutes though, the tablet shut off saying "battery low". When I try to turn it back on, I get the battery indicator showing it's at 0%. So I left it plugged in the rest of the day and over night. I just went to turn it on about an hour ago, and it's still sitting at 0%!
I thought maybe the cable was bad again, so I found another charger and tried that. It does the same thing the other cable does.. It stays off until I plug in the cable. Then, as soon as it's in, the tablet "wakes up" and displays the battery indicator. Like, it detects a power source has been plugged in. But no matter what I do, and how long I keep it plugged in, it stays at 0%. I can force the tablet to turn on by holding the power button. It goes through the boot animation prior to loading the screen. Then, in about 5 seconds, it turns itself off again.
I don't think the battery is truly at 0%. If it were, how would it be able to boot up without even a cable plugged in? I really don't know what to do now. I've rooted it, so I can't send it in to Samsung for repair. I don't even think the warranty would still be good at this point anyway. The tablet is at least 3 years old (based on when I joined this site looking for root help). And I think it was 2-3 years older than that before I bought it. Is there anything I can do?
I can't wait anymore. So frustrating to own something that's worked great then all of a sudden decide to no want to even power on anymore. I've spent all day trying to get it to charge with other cables. I've tried chargers, I've tried just straight cables. Plugging into the wall, plugging into the computer, plugging into the USB port in the car. Nothing works. So I hopped over to Amazon to just order a new tablet. I can afford it, not big deal there. But then I saw a ribbon cable used to replace the USB port on the tablet. Maybe the port is bad? Lots of "highly recommended" reviews. I went ahead and ordered one. It was less than $7. If it doesn't work, I still have the money to go forward with buying a new tablet. If it does, money saved! I went ahead and bought the "customers also buy" kit, with a replacement battery (just in case it's not the port), and a set of tools. If the cable is all I need, I'll have a spare battery. If the battery is all I need, I'll have a spare ribbon. If it still doesn't work, I'll go back to my original plan.
Just kinda bummed this is where I have to go now. Why would it suddenly just stop altogether like that? Is it because I keep it plugged in 95% of the time? Should I keep it unplugged till it's drained then charge it and unplug it again right away? I used to have to do that with an old cell phone. This is my first tablet so I dunno. If I end up needing to replace the whole thing, it'd be nice to know from experienced users what the best way to do it is, and what, if anything, I can do to prevent it happening again.
I'd suspect the battery is kaput.
It's not a good idea to keep the battery on permanent charge, there's no need. Let it cycle normally.
Well, all told this was an educating experience. I got the battery first. It came about 40% charged. Once it was installed I used TWRP to create a system backup and downloaded it to my computer. Then I left it plugged in overnight. The next day it was down to 30%. So the "charging" indicator on the screen was just a bunch of lies. I got the replacement charging port a day later and installed it. I didn't do anything else with the tablet, just left it turned off and the charging cable plugged in. It said it was charging, but again, after about 12 hours of charging overnight, the following morning it was down to 18%. So I'm returning both the battery and the port. They may still be working fine, and the problem is elsewhere in the tablet. I accidentally broke the little metal connectors over the power button (it's a contact sensor, and the connectors sit on top and complete the circuit when the button is pressed) when I took the back off to replace the parts. I also cracked my screen, although I think it's just the protector I put on it. I'm not sure what else to try at this point. The tablet is essentially a paperweight now. I can turn it on and watch the battery slowly drain to 0%, but I'll never get any more use out of it. So I decided to do a system wipe prior to putting it away for some future project to try and rescue it. Now it's stuck with the "Teamwin" screen flashing at me. I give up. I looked at Amazon to see if I could just buy another one, but they don't have any "new" left. They're all refurbished or "slightly used" from 3rd parties. I looked at other tablets, and bought a new Samsung Galaxy Tab S5E. It looks like it has the best reviews and marks. The only issue would be the wifi, but it seems to be a hit or miss with people. Some people say it's a problem, others say they don't even have a problem. So.. <shrug> I'll see how it works for me.

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