Not Receiving Incoming Calls - EVO 4G Q&A, Help & Troubleshooting

So for some reason, my Evo just stopped receiving incoming calls. I can make calls fine, but when someone calls me, my phone doesn't ring. I tried using my land line to call my phone and it rings 4-5 times and goes to voicemail. However, the phone never rings at all. I'm not sure what the problem can be and how to resolve this issue. This just started happening today.
Any help would be greatly appreciated.
Thanks

edit:sorry

r916 said:
Go to settings, 'Wireless&networks' make sure mobile network is checked.
also make sure airplane mode is OFF.
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Click to collapse
Thanks for the suggestion.
I called sprint and got it fixed. Had to restore everything by doing ##3282# and entering MSL and restoring the data profile.

Are you on 3G only? I've had similar problems. I think what happens is that the phone gives priority to certain data activity (like account syncs) over voice (and SMS). And depending on what you're syncing and what kind of speeds you're getting then it could block you from getting calls for several minutes at a time. I use the hotspot a lot and I basically can't receive calls or SMS when I'm on 3G using the hotspot.
Try turning off all account syncing stuff (or go on wifi) and then try calling your phone. See if the calls go through. That's not a fix, really. Just a way to figure out what the problem is.
If this is your problem then one kind of lame work around is to go to Settings->Call and switch the voicemail provider over to google voice. This way your calls will automatically roll over to google voice and from there you can set it up to fwd calls to either your landline or gchat or something. Also, you'll at least get missed call notifications. I haven't figured out a way to handle SMS though. I routinely get them delayed by at least 10 minutes. I've just been telling people to text me on google voice. But that's a pain.

Related

Tethering and Phone Calls

Another thread about tethering...
I'm curious if anyone does it as much as I do...
Anyway here's my problem. It seems as if when I use Internet Sharing...any phone calls I get, I would miss without notification. And when I get the call, it doesn't go straight to voicemail...it will ring a few times and then voicemail will popup.
I know the nature of GPRS and Phone calls not working together at the same time...but is there a way for me to be notified of a phone call during Internet Sharing? Even if it means I would get disconnected...I'd rather not miss my phone calls.
right now i use it alot at home. what i do is set my phone to forward calls to home phone while i'm using internet sharing. But for some reason i cant use the first option under call forwarding. the other remaining options i set to a phone number and the time span to 5 seconds.
Ahh call forwarding...good idea...but is that my only option available right now?

Incoming calls not coming though via Google Voice

I have been using GV for a while and had not problems until this week. My phone has been unusually quiet. Turns out that I am not receiving my incoming calls at all. I only figured this out because I was getting GV vmail notifications but there were no missed calls in my call log.
Has anyone else had this problem/ Does anyone know of a fix?
Thanks!!!!!
I think that you need to go to the google voice page and have it forwarded to your phone.
Sent from my ADR6300 using XDA App
Thanks for the reply Ruben but I already have it forward to phone. Until this last week. I can get GV to forward to home, work, etc.... It just does not want to forward/work on my cell. I have had the DI since launch date and it fx well till now.
I though that maybe it was b/c I rooted but then I removed/reverted to back to stock and still no luck. My wife and brother have the same issue.... ODD
If you make a call outbound, does the caller id on the receiver's phone have your GV number? IE: Does it GV work outbound but not inbound?
Have you tried to un-forward and then re-forward the GV?
All outbound calls work. Also when making an out bound call it will display my GV #in the caller id. I have tried un forwarding and then re-forwarding. I've even hard reseted the phone. uninstalled the app and tried to see if I can receive calls. Reinstalled the app, changed settings to ask b4 making calls, deleted my phone from GV and re-added it. So far no luck.
I am getting the same problem. No incoming calls, but can do outgoing calls.
Running an unrooted N1 with FRF91
Just tested with my DInc by calling via GV to GV of my friend's DInc, still working for us.
Unrooted Incredible
GV is still a bit of a work in progress. I have had some minor trouble with it in the past. Sometimes you need to reset your settings or just wait it out if its an issues with their servers. For the most part it has been problem free.
ghostrida said:
GV is still a bit of a work in progress. I have had some minor trouble with it in the past. Sometimes you need to reset your settings or just wait it out if its an issues with their servers. For the most part it has been problem free.
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Click to collapse
True... I had it when it was Grand Central....until now I have had an flawless experience with GV. Seems like once they transitioned from invitations their servers became bogged down.

For anyone wanting to use Google Voice, this is for you

This is for anyone wanting to use Google Voice as their talking system, but didn't like to because it wasn't a VoIP service. The name of the app is GrooVe IP (https://market.android.com/details?id=com.gvoip&hl=en). Instead of calling your phone number, according to the instructions, since it's calling your google chat identity, it's free AND it works over wifi! I'm sure others, like myself, who have ****ty reception on the Incredible 2 but love the phone and want to use it like an actual phone, would love to know about this app.
I second this. Also by using this method, you aren't using any of your minutes in your plan.
Too bad that it can't do VoIP for incoming calls& texts.
Sent from my Incredible 2 using XDA App
deaffob said:
I second this. Also by using this method, you aren't using any of your minutes in your plan.
Too bad that it can't do VoIP for incoming calls& texts.
Sent from my Incredible 2 using XDA App
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I'm using this for incoming calls, as well as outgoing. I have -105dbm and my calls are all choppy and often drop while I'm home. This app is different than using google voice. What happens is that everything is routed through google chat and then sent over SIP. I've pulled the back off my phone and made my phone completely lose service and then I made a call using the app and it was 100% over wifi. I then had someone call me, while the back of my phone was still off, to see if I could also receive calls over wifi and it worked. As far as texts goes, I just use the standard google voice app for texting. Too bad there isn't a way to get texts to forward to a certain number lol
How is this different from turning on the option in google voice app? I been using Gvoice since I got my phone and I have it prompt me to use it or my verizon service to call on each call. I also give the Gvoice number out as mine since it works over the data network or wifi? Can someone explain the major differences?
digitalsynner85 said:
I'm using this for incoming calls, as well as outgoing. I have -105dbm and my calls are all choppy and often drop while I'm home. This app is different than using google voice. What happens is that everything is routed through google chat and then sent over SIP. I've pulled the back off my phone and made my phone completely lose service and then I made a call using the app and it was 100% over wifi. I then had someone call me, while the back of my phone was still off, to see if I could also receive calls over wifi and it worked. As far as texts goes, I just use the standard google voice app for texting. Too bad there isn't a way to get texts to forward to a certain number lol
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Click to collapse
Actually, when you make a call through this app, you are indeed using voip but when someone calls you, there is no way that the app can do anything because google voice can only reroute the call to your phone number. There is no such thing as voip incoming calls with google voice
Fusion.Coil said:
How is this different from turning on the option in google voice app? I been using Gvoice since I got my phone and I have it prompt me to use it or my verizon service to call on each call. I also give the Gvoice number out as mine since it works over the data network or wifi? Can someone explain the major differences?
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Click to collapse
This isn't about using google voice or not. It is about google voice over voip, not over your mobile provider's network. Let's say you are at a underground 5 floors below. You will not be able to make any calls with the regular GV app because the app only uses the provider's network and no, it doesn't use your provider's mobile data. What it does is it calls GV server and the server re-calls to your target. You do not see this on your phone because GV app changes the number for you but the real number it's calling is something very different. Something like this 219827419875018725101250.
Anyway, with this app, you can make calls over the internet, hence the name Voice Over Internet Protocol, voip. Also since you are using your data instead of your precious minutes, you can opt for the lower minutes plan.
Right, and from my understanding, when you use just regular google voice, you're still using your minutes. I still get disconnected from calls because I have horrible reception and service out here, but using the GrooVe IP app, I'm able to pull my back off and make it say I'm completely out of service and I can make a call using the wifi.
As far as what you stated about routing it to your phone number deaf, the app tells you to deselect your phone number and to select your google chat identity which is supposed to solve the issue of it dialing through to your phone when you receive a call. It just forwards it to the google chat and the app is sort of like a mediator between google chat and your phone, and the internet recognizes it as a google chat session. At least that's the way I understood it. I'm probably completely wrong because I'm just getting this app, but I'm doing more research. I thought it went through SIP because there are options in the troubleshooting thing in the app to override the STUN server which is based off of a sipgate address.
Edit: I was just thinking of this. You said it's not working right or w/e for when incoming calls come in. Have you completely logged out of google chat online and on your phone? If you're logged into GC from anything else other than the app, it will inadvertently try to call that device. So let's say your PC is logged into GC. I call your number and the app tries to forward it to the account, but GC picks up the call before your phone can and interferes with how the app is supposed to work.
You CAN make and RECEIVE calls with this app. All you have to do is setup a google voice phone number. Then from the google voice website, you route all incoming calls to go to your google chat, not your cell phone number. Then call your google voice number and it will ring on your phone through grooveip.
For all you guys using this, what settings have you used with this app? I found that I get choppy or laggy voice that makes this app difficult to use. I think it has to do in part to how our phone manages wifi power and sleep. Any tips or tweaks that you guys have found to work best?
@ digital You were right. I didn't know that I had to check that option which it reroutes to gmail chat. I however checked both phone and Gchat so I don't know if I'd be getting both at the same time or not. :X
deaffob said:
Anyway, with this app, you can make calls over the internet, hence the name Voice Over Internet Protocol, voip. Also since you are using your data instead of your precious minutes, you can opt for the lower minutes plan.
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Click to collapse
Sooooo, google voice does not use wifi? I am still confused.
Lagos3sgte said:
You CAN make and RECEIVE calls with this app. All you have to do is setup a google voice phone number. Then from the google voice website, you route all incoming calls to go to your google chat, not your cell phone number. Then call your google voice number and it will ring on your phone through grooveip.
For all you guys using this, what settings have you used with this app? I found that I get choppy or laggy voice that makes this app difficult to use. I think it has to do in part to how our phone manages wifi power and sleep. Any tips or tweaks that you guys have found to work best?
Click to expand...
Click to collapse
Go into your troubleshooting and check off to always keep your screen on. If your screen turns off, it messes with the audio for some reason. As soon as I make a call, I quickly hit my power button twice so that it goes to the lockscreen so that I don't have to worry about accidentally dialing someone else or starting an app
deaffob said:
@ digital You were right. I didn't know that I had to check that option which it reroutes to gmail chat. I however checked both phone and Gchat so I don't know if I'd be getting both at the same time or not. :X
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Click to collapse
lol, no problem man. I was thinking of doing that but was afraid what you were experiencing would happen to me. Glad to have helped you out buddy.
Fusion.Coil said:
Sooooo, google voice does not use wifi? I am still confused.
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Click to collapse
The standard Google Voice by itself does not. What it does is just act as a go-between for your number and your GV number. Essentially all it is, is just a dummy number that people can use to call you without actually calling your actual phone number. Using this app I suggested, the number being called when someone calls your GV number is actually being caught by Google Chat and this program is the mediator between your phone and GC, thus meaning that you're using 100% data and nothing else.
Sorry for the triple post, lol. I just figured out how to use multi-quote the right way haha. I've been using these boards for almost a month now and I JUST now figured it out.
digitalsynner85 said:
The standard Google Voice by itself does not. What it does is just act as a go-between for your number and your GV number. Essentially all it is, is just a dummy number that people can use to call you without actually calling your actual phone number. Using this app I suggested, the number being called when someone calls your GV number is actually being caught by Google Chat and this program is the mediator between your phone and GC, thus meaning that you're using 100% data and nothing else.
Sorry for the triple post, lol. I just figured out how to use multi-quote the right way haha. I've been using these boards for almost a month now and I JUST now figured it out.
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I get it now... Thanks people.
Anyone know of any free alternatives?
drewcam888 said:
Anyone know of any free alternatives?
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Currently there are none that I know of that don't involve intensive setting up, such as having multiple accounts to log into, setting up multiple forwarding numbers, etc. You can try getting the APK from apktop (google apktop groove ip 1.2.9 and it's the first link) and seeing if it works, but I'm not sure if it requires cracking to be able to use. This way is probably the simplest and 100% foolproof way. The only thing I dislike about this app is that my screen has to stay on to use this app or else I have severe issues of the sound cutting in and out, so I just press home and then my power button twice to get to the lockscreen so that i don't have any apps starting up unwanted. Personally I think it's well worth the $3.99, but then again, I've started supporting all the devs of the apps I really like. It was stated on facebook, by him, that he offers an extended refund period for those people unhappy with his app. How much longer? No idea. But it is guaranteed that you can try this app for 24 hours and if you don't like it you can always get a refund from the market.

Integration with Google Voice - not receiving calls

For those who have their Sprint number integrated with Google Voice, have you experienced any issues with not receiving calls? Sometimes, I'll receive a missed call notification in Google Voice but my phone never rings. Tried testing it by calling from my landline and it goes straight to voice mail saying, "the Google Voice subscriber you have called is not available."
It doesn't happen all the time but enough that's it's an annoyance.
Call Sprint and have them reprovision you. I've had this happen before and that usually fixes it.
Sent from my SPH-L710 using Tapatalk 2
lrosenman said:
Call Sprint and have them reprovision you. I've had this happen before and that usually fixes it.
Sent from my SPH-L710 using Tapatalk 2
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Thanks...I'll give them a call.
Does using Google voice use any minutes from the land line plan, or is it totally free to use.
QWIKSTRIKE said:
Does using Google voice use any minutes from the land line plan, or is it totally free to use.
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Click to collapse
If you integrate your Sprint number with your Google Voice account then yes it does use your minutes.
I have this problem as well, going to call sprint
from a galaxy, far, far away.
So I called and had my phone reprovisioned but I still missed a call without it ever ringing. I'm thinking this might simply be a problem with the Google Voice servers getting overloaded at times.
Dang was hoping this would be the solution
from a galaxy, far, far away
TheWzrd said:
Dang was hoping this would be the solution
from a galaxy, far, far away
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Nice sig
For anyone who still has their Sprint number integrated with Google Voice, are you guys still experiencing problems like this? I'm thinking about integrating them again but not if these issues are still persisting.
On rare occasions I have experienced this, but usually it works just fine. I'm pretty sure it has to do with the fact that GV will only ring your number for about 30 seconds, and sometimes it takes the towers longer than that to find you. I've had my actual phone ring for only about 5 seconds before. It would be nice if GV let you set the timeout...
Sent from my SPH-L710 using xda premium
I experienced the same problem . missed calls and delayed texts . I deleted Google voice and went with YouMail and so far I haven't missed calls or texts that I know of. I tried to use sprint voicemail it kept giving me a busy signal no matter what I did .
Sent from my SPH-L710 using Tapatalk 2
The thing I miss most about Google Voice is the ability to text from my computer without my phone having any sort of data or wifi connection. I've tried DeskSMS, MightyText and mySMS but they all require your phone to be connected to the internet for the texts to go through. So if your phone is off or in deep sleep without wifi or data, the texts don't go through. The missed calls thing with Google Voice was a deal breaker though.
Still happening to me and my wife (one android one iPhone). Getting real frustrating. In addition, we are also experiencing an ability to place a call, needing to try mutliple times before the call will go through.
Seems to happen most often when calling from one Gvoice number to the other.
This is with Sprint Integration.
We are struggling between living with this and missing out on all the Gvoice features if we drop it.
clankfu said:
For anyone who still has their Sprint number integrated with Google Voice, are you guys still experiencing problems like this? I'm thinking about integrating them again but not if these issues are still persisting.
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Click to collapse
Mine is working great and has ever since I started using GV. There are times where a missed call notice will show up without hearing the phone ring, but I suspect that's just Sprint. Doesn't happen anymore now than it ever did. At least I get notified quickly.
Same issues here. I noticed it only happens from people who aren't in my contact list. As soon as I add them, all their calls and messages get through. I had GV integration, but not anymore.
Could this be an issue with CM 10.1? The reason I'm asking this is that all the missed texts show up in mighty text on my notebook.

GVoice Full Q's

I recently setup Google Voice Full on my S3, using my Sprint number. How exactly does it work in terms of receiving a phone call? Is it through data or voice? If I don’t have 3g or data is it going to come through? Or does it work just like stock and not on google voice? A few people have called and i never received the call, was it google voice? or would i have had the same issue without it? Do i need a data connection to receive calls now that i am going through google voice? I honestly just wanted it for visual voicemail, but i do enjoy the texts being online but i cant afford to miss calls because they dont come through. I do have call screening off as well.
Circaflex said:
I recently setup Google Voice Full on my S3, using my Sprint number. How exactly does it work in terms of receiving a phone call? Is it through data or voice? If I don’t have 3g or data is it going to come through? Or does it work just like stock and not on google voice? A few people have called and i never received the call, was it google voice? or would i have had the same issue without it? Do i need a data connection to receive calls now that i am going through google voice? I honestly just wanted it for visual voicemail, but i do enjoy the texts being online but i cant afford to miss calls because they dont come through. I do have call screening off as well.
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Click to collapse
All calls go through your cell connection (no data), but depending on your setup, texts and voicemail use data. The routing center was having issues last week due to Sandy in NYC so that could be why you had issues, but there could be other issues. You should try some testing by calling yourself to see how calling works and what sort of delay you may experience. I find that I often miss calls due to poor reception, but my gmail rings right away, it's the cell portion that can take several rings or miss the call completely.
Circaflex said:
I recently setup Google Voice Full on my S3, using my Sprint number. How exactly does it work in terms of receiving a phone call? Is it through data or voice? If I don’t have 3g or data is it going to come through? Or does it work just like stock and not on google voice? A few people have called and i never received the call, was it google voice? or would i have had the same issue without it? Do i need a data connection to receive calls now that i am going through google voice? I honestly just wanted it for visual voicemail, but i do enjoy the texts being online but i cant afford to miss calls because they dont come through. I do have call screening off as well.
Click to expand...
Click to collapse
Make sure you go onto a PC or Mac and type "Google voice" into address bar. Sign in and adjust setting accordingly. The settings on the PC end are the "full control" settings as your limited to what you can change through the phone application.
Good luck and don't fret, Google voice is a great program that I use daily.
Riding the Uni on the GSIII

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