Incoming calls not coming though via Google Voice - Droid Incredible Q&A, Help & Troubleshooting

I have been using GV for a while and had not problems until this week. My phone has been unusually quiet. Turns out that I am not receiving my incoming calls at all. I only figured this out because I was getting GV vmail notifications but there were no missed calls in my call log.
Has anyone else had this problem/ Does anyone know of a fix?
Thanks!!!!!

I think that you need to go to the google voice page and have it forwarded to your phone.
Sent from my ADR6300 using XDA App

Thanks for the reply Ruben but I already have it forward to phone. Until this last week. I can get GV to forward to home, work, etc.... It just does not want to forward/work on my cell. I have had the DI since launch date and it fx well till now.
I though that maybe it was b/c I rooted but then I removed/reverted to back to stock and still no luck. My wife and brother have the same issue.... ODD

If you make a call outbound, does the caller id on the receiver's phone have your GV number? IE: Does it GV work outbound but not inbound?
Have you tried to un-forward and then re-forward the GV?

All outbound calls work. Also when making an out bound call it will display my GV #in the caller id. I have tried un forwarding and then re-forwarding. I've even hard reseted the phone. uninstalled the app and tried to see if I can receive calls. Reinstalled the app, changed settings to ask b4 making calls, deleted my phone from GV and re-added it. So far no luck.

I am getting the same problem. No incoming calls, but can do outgoing calls.
Running an unrooted N1 with FRF91

Just tested with my DInc by calling via GV to GV of my friend's DInc, still working for us.
Unrooted Incredible

GV is still a bit of a work in progress. I have had some minor trouble with it in the past. Sometimes you need to reset your settings or just wait it out if its an issues with their servers. For the most part it has been problem free.

ghostrida said:
GV is still a bit of a work in progress. I have had some minor trouble with it in the past. Sometimes you need to reset your settings or just wait it out if its an issues with their servers. For the most part it has been problem free.
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True... I had it when it was Grand Central....until now I have had an flawless experience with GV. Seems like once they transitioned from invitations their servers became bogged down.

Related

[Q] No call waiting with google voicemail?

Is anyone else having issues with call waiting not working when using google voicemail? I like the features of google voice but this is a deal breaker. I noticed that the call waiting feature is not working at all on my sprint # and every time it is going directly to voicemail, I assume this has to be because of google voice is configured to be my default voicemail?
Is there any solution to this problem besides going back to sprint vvm?
So all the people who are using google vm are fine with losing call waiting? And CM recommends google vm and boasts how it is far superior to to sprint voicemail even though we lose a major feature like this?
I find that all very hard to believe, there has got to be a solution someone must know! I've searched everywhere and can't find anything.
I use GVoice and love it, and I have no issues with call waiting.
I did have a ton of problems with GVoice when I first started using it. After a ton of reading and trial-and-error on setting things up different ways over and over I finally realized Sprint's voicemail service was conflicting with GVoice.
I called Sprint and actually had them completely remove their voicemail service from my account. I can add it back anytime I want. I have had zero issues with GVoice since then. YMMV
GV works fine for me. i get my voice mails transcribed, call waiting works, and if you install the app, you get a nice little toggle link for how you want your outbound calls routed.
win.
nebenezer said:
I use GVoice and love it, and I have no issues with call waiting.
I did have a ton of problems with GVoice when I first started using it. After a ton of reading and trial-and-error on setting things up different ways over and over I finally realized Sprint's voicemail service was conflicting with GVoice.
I called Sprint and actually had them completely remove their voicemail service from my account. I can add it back anytime I want. I have had zero issues with GVoice since then. YMMV
Click to expand...
Click to collapse
Thanks, I'll give that a try!
nenn said:
GV works fine for me. i get my voice mails transcribed, call waiting works, and if you install the app, you get a nice little toggle link for how you want your outbound calls routed.
win.
Click to expand...
Click to collapse
Yea I'm getting all those features as well, like I said everything works great except call waiting. But I'm gonna try nebenezer's suggestion and hope for the best.
You know what else doesn't work with Google Voice is "Decline" because if you decline a call it goes straight to Sprint Voicemail. The call never gets forwarded. Deal breaker for me.
zone23 said:
You know what else doesn't work with Google Voice is "Decline" because if you decline a call it goes straight to Sprint Voicemail. The call never gets forwarded. Deal breaker for me.
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Click to collapse
hmm, I didn't realize that.
One thing that does bug me too is that caller-id-blocked numbers don't make it to GVoice either.
My work line shows as 000-000-0000 on caller id. I have tested this on a wide variety of phones and gvoice settings and never have I been able to leave myself a vm from my work line.
zone23 said:
You know what else doesn't work with Google Voice is "Decline" because if you decline a call it goes straight to Sprint Voicemail. The call never gets forwarded. Deal breaker for me.
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Click to collapse
Well that sucks, back to Sprint VVM for me then.
Hopefully this is something that Google can even fix and isn't a limitation due to Sprint's network or hardware in some way.
Sabres420 said:
Well that sucks, back to Sprint VVM for me then.
Hopefully this is something that Google can even fix and isn't a limitation due to Sprint's network or hardware in some way.
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Click to collapse
FWIW, I just tested this a couple times with a friend at work, no problems here. Maybe that was another conflict with Sprint's voicemail service?
He called my phone from his, I declined the call, he left a voicemail..
If you want to make sure that voice mails go to google voice, turn on Call Screening. That way if you don't answer, decline or you miss the call, you google voice picks up the message. You may get a voicemail message in your sprint voicemail box, but it will only have the message "press 1 if you want to accept this call"
So with this method you don't have to forward calls at all.
Let me know if this helps anyone.

Not Receiving Incoming Calls

So for some reason, my Evo just stopped receiving incoming calls. I can make calls fine, but when someone calls me, my phone doesn't ring. I tried using my land line to call my phone and it rings 4-5 times and goes to voicemail. However, the phone never rings at all. I'm not sure what the problem can be and how to resolve this issue. This just started happening today.
Any help would be greatly appreciated.
Thanks
edit:sorry
r916 said:
Go to settings, 'Wireless&networks' make sure mobile network is checked.
also make sure airplane mode is OFF.
Click to expand...
Click to collapse
Thanks for the suggestion.
I called sprint and got it fixed. Had to restore everything by doing ##3282# and entering MSL and restoring the data profile.
Are you on 3G only? I've had similar problems. I think what happens is that the phone gives priority to certain data activity (like account syncs) over voice (and SMS). And depending on what you're syncing and what kind of speeds you're getting then it could block you from getting calls for several minutes at a time. I use the hotspot a lot and I basically can't receive calls or SMS when I'm on 3G using the hotspot.
Try turning off all account syncing stuff (or go on wifi) and then try calling your phone. See if the calls go through. That's not a fix, really. Just a way to figure out what the problem is.
If this is your problem then one kind of lame work around is to go to Settings->Call and switch the voicemail provider over to google voice. This way your calls will automatically roll over to google voice and from there you can set it up to fwd calls to either your landline or gchat or something. Also, you'll at least get missed call notifications. I haven't figured out a way to handle SMS though. I routinely get them delayed by at least 10 minutes. I've just been telling people to text me on google voice. But that's a pain.

Disabling Google Voicemail

I've been bouncing around between ROM's lately and Google voice mail started acting a little wonky. Sometimes it wouldn't let me know when it received a voice mail and sometimes it would let me know 2 or 3 times. My Sprint number is not enabled through GV and I was just using the Google voice mail with my GV # forwarded to my Sprint #.
I decided I wanted to clear out everything and use the stock Visual Voice Mail app through Sprint and I couldn't get it to work, the Google voice mail kept receiving the voice mail. I went to the GV page and turned everything off...unchecked everything and turned off the call forwarding, nothing worked.
After digging around the interwebs.....I have learned of "conditional call forwarding". When you allow Google Voice to grab your voice mails, it is essentially call forwarding it to Google's servers. I had never thought about the way it worked and now it makes sense. As I was reading this, I ran across a few problems people were having when they forwarded their number to another phone and when they turned the forwarding off, the voice mails still went to the phone they had forwarded to previously....conditional call forwarding remained active even after they had turned off the forwarding, same as Google voice with me and others.
A few people posted about using dialing codes to fix this and I decided to chat with Sprint Tech Support to see if they had a fix. I let them know what I had found as solutions and sure enough, they had a matching solution...go figure. In your dailer hit *38 and call, when it connects you will hear a couple of busy tones and the call will end on its own. Reboot your phone and it should be good to go with your Visual Voice Mail app on your phone working again.
Call Sprint to have it reset.
sometime dialing the *38 and a reboot doesn't always work. My best advise is to call sprint and have them reset it for you. that was the only way I could used the default voice mail app.
Just tell them you had GV link to your number and you would like to use their/sprint voicemail instead of having your voicemail going to your GV inbox.
anthony67 said:
I've been bouncing around between ROM's lately and Google voice mail started acting a little wonky. Sometimes it wouldn't let me know when it received a voice mail and sometimes it would let me know 2 or 3 times. My Sprint number is not enabled through GV and I was just using the Google voice mail with my GV # forwarded to my Sprint #.
I decided I wanted to clear out everything and use the stock Visual Voice Mail app through Sprint and I couldn't get it to work, the Google voice mail kept receiving the voice mail. I went to the GV page and turned everything off...unchecked everything and turned off the call forwarding, nothing worked.
After digging around the interwebs.....I have learned of "conditional call forwarding". When you allow Google Voice to grab your voice mails, it is essentially call forwarding it to Google's servers. I had never thought about the way it worked and now it makes sense. As I was reading this, I ran across a few problems people were having when they forwarded their number to another phone and when they turned the forwarding off, the voice mails still went to the phone they had forwarded to previously....conditional call forwarding remained active even after they had turned off the forwarding, same as Google voice with me and others.
A few people posted about using dialing codes to fix this and I decided to chat with Sprint Tech Support to see if they had a fix. I let them know what I had found as solutions and sure enough, they had a matching solution...go figure. In your dailer hit *38 and call, when it connects you will hear a couple of busy tones and the call will end on its own. Reboot your phone and it should be good to go with your Visual Voice Mail app on your phone working again.
Click to expand...
Click to collapse
If you rooted just delete gmail.apk.I never use email apps because they alway run in background,i just use browser.
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
Google voice sometimes hours straight to voice mail without ringing my phone!
I had to unsync the 2 and now Google won't resync.
Frustrating.
I called Sprint tech (regular customer service is clueless) and they told me *38 and *28 both belong to Google. So if they don't work it's on Google and Sprint can't help.
That was last night.
I was able to re forward my voice mail to Google this morning but still can't sync my phone numbers.
*sigh
you got it
abhaxus said:
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
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Click to collapse
You are correct sir... Had issues with this when I switched from an Evo 3d to an iphone 4s and then to my e4gt.
abhaxus said:
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
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Click to collapse
tprins228 said:
You are correct sir... Had issues with this when I switched from an Evo 3d to an iphone 4s and then to my e4gt.
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Click to collapse
Good additional info....thanks.

Google voice not showing right outgoing number in ICS

I just upgraded my phone from GB to ICS 4.0.4. I was running Juggernaut ROM before, but I did a backup and factory reset in CWM recovery before installing 4.0.4.
Everything seems to be working well except for outgoing calls in Google Voice. I have my GV set to "Use for all calls." When I make a call, it shows the GV routing number, instead of the number I dialed. This is true for the call log too. This happens regardless of where I call from: using the keypad or from the contact list. Incoming calls are working fine. This definitely was NOT happening in 2.3.x, and I had been using it for many months without this issue. Has anyone seen this, or know if there's a fix?
Thanks!
Outbound Call History Fix
mayonaise said:
I just upgraded my phone from GB to ICS 4.0.4. I was running Juggernaut ROM before, but I did a backup and factory reset in CWM recovery before installing 4.0.4.
Everything seems to be working well except for outgoing calls in Google Voice. I have my GV set to "Use for all calls." When I make a call, it shows the GV routing number, instead of the number I dialed. This is true for the call log too. This happens regardless of where I call from: using the keypad or from the contact list. Incoming calls are working fine. This definitely was NOT happening in 2.3.x, and I had been using it for many months without this issue. Has anyone seen this, or know if there's a fix?
Thanks!
Click to expand...
Click to collapse
There's an app in the Play store that will fix this problem for Android phones. Just search the Google Play store for "GV Outbound Call Log Repair"

Integration with Google Voice - not receiving calls

For those who have their Sprint number integrated with Google Voice, have you experienced any issues with not receiving calls? Sometimes, I'll receive a missed call notification in Google Voice but my phone never rings. Tried testing it by calling from my landline and it goes straight to voice mail saying, "the Google Voice subscriber you have called is not available."
It doesn't happen all the time but enough that's it's an annoyance.
Call Sprint and have them reprovision you. I've had this happen before and that usually fixes it.
Sent from my SPH-L710 using Tapatalk 2
lrosenman said:
Call Sprint and have them reprovision you. I've had this happen before and that usually fixes it.
Sent from my SPH-L710 using Tapatalk 2
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Click to collapse
Thanks...I'll give them a call.
Does using Google voice use any minutes from the land line plan, or is it totally free to use.
QWIKSTRIKE said:
Does using Google voice use any minutes from the land line plan, or is it totally free to use.
Click to expand...
Click to collapse
If you integrate your Sprint number with your Google Voice account then yes it does use your minutes.
I have this problem as well, going to call sprint
from a galaxy, far, far away.
So I called and had my phone reprovisioned but I still missed a call without it ever ringing. I'm thinking this might simply be a problem with the Google Voice servers getting overloaded at times.
Dang was hoping this would be the solution
from a galaxy, far, far away
TheWzrd said:
Dang was hoping this would be the solution
from a galaxy, far, far away
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Click to collapse
Nice sig
For anyone who still has their Sprint number integrated with Google Voice, are you guys still experiencing problems like this? I'm thinking about integrating them again but not if these issues are still persisting.
On rare occasions I have experienced this, but usually it works just fine. I'm pretty sure it has to do with the fact that GV will only ring your number for about 30 seconds, and sometimes it takes the towers longer than that to find you. I've had my actual phone ring for only about 5 seconds before. It would be nice if GV let you set the timeout...
Sent from my SPH-L710 using xda premium
I experienced the same problem . missed calls and delayed texts . I deleted Google voice and went with YouMail and so far I haven't missed calls or texts that I know of. I tried to use sprint voicemail it kept giving me a busy signal no matter what I did .
Sent from my SPH-L710 using Tapatalk 2
The thing I miss most about Google Voice is the ability to text from my computer without my phone having any sort of data or wifi connection. I've tried DeskSMS, MightyText and mySMS but they all require your phone to be connected to the internet for the texts to go through. So if your phone is off or in deep sleep without wifi or data, the texts don't go through. The missed calls thing with Google Voice was a deal breaker though.
Still happening to me and my wife (one android one iPhone). Getting real frustrating. In addition, we are also experiencing an ability to place a call, needing to try mutliple times before the call will go through.
Seems to happen most often when calling from one Gvoice number to the other.
This is with Sprint Integration.
We are struggling between living with this and missing out on all the Gvoice features if we drop it.
clankfu said:
For anyone who still has their Sprint number integrated with Google Voice, are you guys still experiencing problems like this? I'm thinking about integrating them again but not if these issues are still persisting.
Click to expand...
Click to collapse
Mine is working great and has ever since I started using GV. There are times where a missed call notice will show up without hearing the phone ring, but I suspect that's just Sprint. Doesn't happen anymore now than it ever did. At least I get notified quickly.
Same issues here. I noticed it only happens from people who aren't in my contact list. As soon as I add them, all their calls and messages get through. I had GV integration, but not anymore.
Could this be an issue with CM 10.1? The reason I'm asking this is that all the missed texts show up in mighty text on my notebook.

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