I'm a Sprint employee and I have a customer who's kids set a lock code that they forgot and she doesn't know her gmail password AND she wasn't able to retrieve her password. Besides resetting the phone and making a new gmail, is there any way to get back into the phone??
Nope. I have yet to find where in /data the password is stored, and none of the devs I've talked to know, either. Your only choice is to wipe the phone.
Is the phone rooted (slim chance, I suspect)? If so, would restoring a nand backup work? Just thinking out loud......
Try reseting the Google password online.
https://www.google.com/accounts/recovery
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
Tazdeviloo7 said:
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
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Well if she ever manages to remember the password or answer to her security question she'll get her contacts back. Tell her to take some more vitamin B, helps with memory lol.
Tazdeviloo7 said:
She tried the gmail password recovery, but she didn't know the answer to her security question even though she bought the phone and made the account 2 weeks ago. Thanks for your help guys. I guess I'll have to reset her phone and she'll lose her contacts.
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tell her to buy an iphone... stupid people everywhere love em
I would prefer that this question remain unanswered. I'm not calling the OP a criminal, but this is exactly what I would do if I just stole a phone that was locked.
I don't want the ability to defeat the security of my phone to be easily accessible.
If someone is stupid enough to forget thier gmail password, the answer to their security question, and allow their kids to set a lock should not be using a smart phone. Just reset her phone and she can start over.
Tazdeviloo7 said:
I'm a Sprint employee and I have a customer who's kids set a lock code that they forgot and she doesn't know her gmail password AND she wasn't able to retrieve her password. Besides resetting the phone and making a new gmail, is there any way to get back into the phone??
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Sounds like complete bull**** to me............I'm just sayin'
pirish1 said:
Sounds like complete bull**** to me............I'm just sayin'
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I agree, calling bull**** on this as well & I'm pretty sure consulting xda isn't part of sprints trouble shooting protocal...heh, even if this forum is way more helpful then sprint...
Sent from my phone.
maxomus said:
I agree, calling bull**** on this as well & I'm pretty sure consulting xda isn't part of sprints trouble shooting protocal...heh, even if this forum is way more helpful then sprint...
Sent from my phone.
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Just wanted to interject here, and say we get at least 1 or 2 customers a week who this happens to. They'll get their phone in a store where the rep sets their Gmail up for them, or they're rushed through the process in store, and forget the info.
Our internal support system doesn't get into EVERY SINGLE THING that can happen, or will give "official" solutions to things. I have OFTEN referred to third party sites to fix issues, so I don't doubt this guy for a second.
edit: This is all from within a retail store, as a rep or in-store technician, I'm not sure if phone tech support would refer to a site such as this, but in the store we exhaust every resource we can.
Found a flaw in my evos security. Maybe is just mine or froyo. My patern security lock opens with any patern I input right after a boot or battery pull. This happens with every custom froyo rom I try. I tried fresh, cyanogen, omj, and damagecontrol. Sometimes it dosnt do it but if I do a fast random swipe of any pattern it opens. I'm in the process of making a video.......help fear for my security!
Found flaw. Titanium backup. The app is great and all and I love it. The problem is that titanium backs up my patern and I guess thers a certain flaw or conflicts when the backup and the original security interact. I fix this by making a new pattern or re entering the patern. But is alot less troubling by just not backing up HTC screen lock
sent from my EVO
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
i work with a guy that has a hero and was drunk playing with phone and set a lock pattern. he doesn't know his gmail password either and had to go to sprint store and have it reset. lost contacts.
I say that you buy a google phone, you should be a google customer with an account. to be so stupid you forget your password is just lame. to buy a device for cool factor and not know how to use it is stupid. there should be a smart test required before someone is allowed to purchase a smartphone.
OP, make your customers download lookout from market. it saves contacts, and make them use an email they already use on daily basis and have the password the same as the password for their sprint account. then if they forget password, it is same as their account with same email provided with account.
Alanmw86 said:
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
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I know, and everyone in my store knows there's no way around it... we don't post to forums asking, but we do read forums for info... but I've used forums to solve several issues on phones that probably goes against policies, like using JL Commander on Blackberries, installing .cab files on WinMo phones to fix small registry issues, etc. Sometimes you gotta do what you gotta do to make the customer happy... but no, I nor anyone I've worked with have POSTED, just read.
if you are rooted there is a way around the pattern unlock screen. Hell it might work if you're not rooted.
Code:
adb -d shell
# sqlite3 data/data/com.android.providers.settings/databases/settings.db
sqlite> update system set value=0 where name='lock_pattern_autolock';
sqlite> .exit
# exit
reboot and tada
At least this works on the hero. It removes the pattern lockscreen
Alanmw86 said:
when i worked at sprint alot of my stupid arse coworkers would setup gmail for people that didn't have it and not tell the customer...dont ask.... also after working in retail for 5 years lemme tell you something
People are fraggin stupid, not some of them, but like 90%, so when you look at your intelligent friends, look at them with some more respect, cause most people are completely retarded haha.
Anyhow, I can also tell you as an X sprint employee...and probably one of the most empathetic employee's and my store I would never care this much to ask on a forum, so I call BS as well.
Besides come on sprint rep, you should know damn well there aint no way around it, not unless your a super hacker.
lock code, gmail and the security questions, you mean the one like, whats your dogs name? LIES!
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If there was a way to agree more, I would. I work in retail/wholesale and people amaze me every day at how stupid they are. I work at a tire store that shares a building with a collision shop. I can't tell you how many people have walked in and asked for an estimate on collision repair. I mean seriously, we've got frickin tires EVERYWHERE!
Sent from my FROYO'D EVO using xda app
So one nite i was drunk, got out of truck (not driving) and went to bed. Next AM at hotel i couldn't find phone. Because i am smart enough to remember my gmail password (been using it for years) first thing i did was go online and change my password. Phone could no longer sync and gave me a minor sense of security. Found phone in a co-workers hotel room later that nite. I then changed my password back.
For those that wouldn't do the same when they lost or had their phone stollen, you just presented a way for the person that has it access to their device.
Simple..... you forgot your lock pattern or pin (like you need a phone like this then) if you also forgot your email and password, then start over and lesson learned. But to provide this kind of info for a theif or not so honest person access to a phone that doesn't belong to them is just wrong.
unCoRrUpTeD said:
if you are rooted there is a way around the pattern unlock screen. Hell it might work if you're not rooted.
Code:
adb -d shell
# sqlite3 data/data/com.android.providers.settings/databases/settings.db
sqlite> update system set value=0 where name='lock_pattern_autolock';
sqlite> .exit
# exit
reboot and tada
At least this works on the hero. It removes the pattern lockscreen
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Just guessing...since you are working with /data, you would not need root. Or at least not nand unlocked. I don't believe data is a protected directory.
Nice trick BTW...
Sent from my PC36100 using XDA App
jpwhre said:
So one nite i was drunk, got out of truck (not driving) and went to bed. Next AM at hotel i couldn't find phone. Because i am smart enough to remember my gmail password (been using it for years) first thing i did was go online and change my password. Phone could no longer sync and gave me a minor sense of security. Found phone in a co-workers hotel room later that nite. I then changed my password back.
For those that wouldn't do the same when they lost or had their phone stollen, you just presented a way for the person that has it access to their device.
Simple..... you forgot your lock pattern or pin (like you need a phone like this then) if you also forgot your email and password, then start over and lesson learned. But to provide this kind of info for a theif or not so honest person access to a phone that doesn't belong to them is just wrong.
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The thing is that this information can be found by anyone or you could do a master reset and would still be able to use the phone. I just put this up there because people were saying there was no way to get around this stuff and there are. In no way do I condone using this info for illegal or dishonest use.
I got a text this morning, it read ...
TrafficTV: Hope you're enjoying your 30 day TrafficTV trial. If you dont wish to be subscribed at 4GBP pm after this time, you can unsubscribe via the application.
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Apparently I "subscribed" to this service before I rooted when I got my phone replaced the other week.
Trouble is I don't have this app any more as I am using Cyanogenmod, I tried to install it from a backup to no avail, also I am unable to go back to stock either as their is no orange RUU.
Before I call orange and tell them to void my warranty (because I am rooted) and cancel the subscription anyone have any clever ideas??
mercianary said:
I got a text this morning, it read ...
Apparently I "subscribed" to this service before I rooted when I got my phone replaced the other week.
Trouble is I don't have this app any more as I am using Cyanogenmod, I tried to install it from a backup to no avail, also I am unable to go back to stock either as their is no orange RUU.
Before I call orange and tell them to void my warranty (because I am rooted) and cancel the subscription anyone have any clever ideas??
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Try downloading it? http://traffictv.orange.co.uk/
I accidentally subscribed and even with the app, it wasn't the easiest thing to unsubscibe.
Failing that ask OrangeHelpers on twitter to cancel it. Problem is they won't be back until monday. Otherwise play dumb, call customer services don't mention rooting etc...It will be easier for them to cancel it on their system than to talk you through it.
Thanks for the link, i couldn't download the app from their though, got to the last stage and it would just fail.
But I did find an email and phone number for TrafficTV on that site.
Going to give them a call now and get them to cancel it from their end.
Thanks.
mercianary said:
Thanks for the link, i couldn't download the app from their though, got to the last stage and it would just fail.
But I did find an email and phone number for TrafficTV on that site.
Going to give them a call now and get them to cancel it from their end.
Thanks.
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Not sure if you guys have figured this out yet, realizing that this thread is 2 years old, but text STOP to 84300 should do the trick!
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
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Did you install Wavesecure or lookout? If so, they let you track the phone etc...
If you use 2-factor gmail login, you can disable the one-time password that your google account uses.
But without Wavesecure or equivalent, you can't really track the number, unless your network can (and most won't do it, citing "data protection" even when you own the phone).
Stupid laws like this mean technical precautions are best. WaveSecure and other such apps can even GPS locate the phone
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
agentfazexx said:
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
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While I couldn't condone that, having a GPS position of your device does have many uses, including directing the relevant law enforcement personnel to them, or indeed anyone else who happened to be in possession of the GPL location
I strongly recommend everyone uses some form of tracking app on their phone. There's free and open source ones available...
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
oh oh?
sorry dude very bad for you. change your password from gmail and save the contacts
CocoaGoddess said:
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
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Ooh smart I forgot about that. Lookout won't do that unfortunately, as you need to set up an account of sorts...
/me wishes you could VNC into your droid phone via google's cloud to phone system, thus negating the issue of NAT.
I wonder... there MUST be an app that allows you to install an app to the phone, that somehow conveys location to you, without entering info on the device...
If not, perhaps we need to work out a way? The issue is how to tell it who to email... Or...
/me sees an idea emerging...
How about an app allowing you to locate phone AFTER it was stolen, without needing to set anything up?
There is!
It's called Plan B (I can't post the link because I'm too noob on this forum, just search the market)
but the market won't let me install it on any phone, I don't know why
my phone wasent stolen but i always thought if it was that they could just use my card info that is stored and buy any apps they wanted my mom uses my captivate now and for the love of god i cant fig out how to take my info out and replace it with hers when i go to add account it still want let hers add any suggestions
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
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Where can I read on the market which operator is being used on my stolen phone?
I recently had a Windows Phone stolen. I didn't see an obvious "to do" checklist here so I thought I would create one.
Before you lose it...
1. Activate the "find my phone" feature from your windows live settings.
After you lost it... (My Lost \ Stolen Phone Checklist) ...
ON PHONE WITH CARRIER
2. Call your carrier from another phone. Don't deactivate your phone. Tell the rep that you want to limit the purchases from your phone as well as outbound calls and texts from your phone. If you use AT&T explain your situation and see if they will activate "Smart Limits" and credit you for the month. Don't forget to remove this feature later.
3. If you have insurance or a carrier purchased location service you might want to ask about it while you are on. I don't.
4. If you are the administrator of a multi-phone account, you might want to move administrative rights to another phone on the account.
5. You might want to ask about the last calls, texts and purchases on your phone.
ONLINE
6. Login to your carrier smart limits or similar. Allow phone calls to maybe one specific number - a friend maybe. Block all other outbound calls. Block outbound texts. Setup a PIN for charging anything to the phone.
7. If you use any exchange accounts, login to each account web exchange settings and request a remote wipe of the device from each.
8. Login to your windows account. (https://www.windowsphone.com/en-us/my/find) See if the phone's current location helps you locate the phone.
9. Lock your phone and send a message to whoever has it. If you left one number unblocked above, give them that number.
10. When you are sure you can't get your phone back, select wipe the phone.
11. Re-login to the carrier to check the call, purchase and text history for anything unauthorized.
I would attempt most of the above as quickly as you can. I am inclined to wait on the last step since I always have a few kids photos on the phone that won't have synced and I hold out hope that eventually the phone will get to someone who will try to return it. I think once you wipe it the lock message goes away.
ON PHONE WITH CARRIER (LATER)
12. Ask your carrier to block the IMEI from your old phone as stolen and remove the phone from your account.
13. Have the carrier remove "Smart Limits" or similar.
14. If you have a new phone, have it added.
15. Be more careful
Comments? Suggestions?
Hi++
Thanks for tips ! :good:
And sorry about your phone ,hope you find it soon :angel:
Hmmm first set a password for lock screen so no one can access your personal data if they find it?
Password it a defo must, course you will likely only have a few min before its hardreset and the sim removed in which case get that IMEI blacklisted...course its a easy to change that as well, so I guess you have to hope your thief is a complete idiot and doesn't do anything
Sent from my Samsung Focus S using XDA Windows Phone 7 App
Hey everyone!
I've come into a somewhat complicated situation. Somebody close to me gave their password away to their email account. Very bad idea. Lost access to his phone and went out to buy a new one. Unfortunately this man logs into the same compromised email on the new phone. In between logging in on the second phone and now, the person he gave the info to has changed the passwords on his accounts and he can no longer get into his device.
What I want to know is if I flash a stock rom back onto the phone, does this bypass the "unauthorized reset" that requires a sign in on the old account? I was fairly sure it would be fine until I opened ODIN and it told me that not having the old password could cause problems. As of right now I can't find a way onto this phone. It hasn't even had the plastic peeled off yet and I can't find a way to get into the device.
A bit of a dire situation, Any help would be greatly appreciated.
Hello,
Kinglordfluffy said:
if I flash a stock rom back onto the phone, does this bypass the "unauthorized reset" that requires a sign in on the old account?
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no!!! that would be too easy for people with bad intentions...
Kinglordfluffy said:
Somebody close to me gave their password away to their email account
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although stupid, it can happen...
Kinglordfluffy said:
Unfortunately this man logs into the same compromised email on the new phone
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seriously ?