Case Mate Tough case doesn't fit correctly. Good results - Samsung Galaxy Nexus

I had bought a Case Mate Tough skin case for my phone, and it's had a lot of issues with the power button fit, it would turn off and on by touching the area anywhere near it. I looked around case-mate.com and noticed this case is not on their website, so I contacted Case Mate and they say it's a known issue, and are going to ship me a new one when they come in sometime during in the next 2-4 weeks.. Good customer relations.

gribbler said:
I had bought a Case Mate Tough skin case for my phone, and it's had a lot of issues with the power button fit, it would turn off and on by touching the area anywhere near it. I looked around case-mate.com and noticed this case is not on their website, so I contacted Case Mate and they say it's a known issue, and are going to ship me a new one when they come in sometime during in the next 2-4 weeks.. Good customer relations.
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That's fantastic news! Where did you say you got it from? Or did they not ask?
Sent from my Galaxy Nexus using XDA App

They asked for my order number, I told them I didn't buy it online, that I bought it from a retailer.

Bummer. I disliked mine so much i tossed it in the trash LOL.

yeah I was pissed.. I had one on my last phone, (Nexus 1) and it was amazing. I dropped my phone several times and it never had a scratch. Sabooher - contact them, they didn't ask for me to send mine back, or see a receipt..

Not even sure i would want a replacement. LOL The plastic part of the case is great. Its the silicone part that sucks. I learned my lesson this time.

sabooher said:
Not even sure i would want a replacement. LOL The plastic part of the case is great. Its the silicone part that sucks. I learned my lesson this time.
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I definitely want one I'll try to email them and see what they say
Sent from my Galaxy Nexus using XDA App

Did you send a email or send in a support ticket? I sent a support ticket and haven't received a reply in over 3 days.

zephiK said:
Did you send a email or send in a support ticket? I sent a support ticket and haven't received a reply in over 3 days.
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Click to collapse
I just sent in a support ticket today

Hi,
Same issue with the power buttom !
I bought mine to a german seller in ebay...
According to you , the case is good but the silicon party suck and the shape beetween the two parties is not good...

hiohokaybye said:
I just sent in a support ticket today
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Ah ok. Well hopefully they respond to me by next week.

zephiK said:
Ah ok. Well hopefully they respond to me by next week.
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Click to collapse
It is kinda the holiday weekend. Give it time
Sent from my Galaxy Nexus using XDA App

Did they ask you to send it back? I am also having this problem but I hate paying shipping fees

hitmanre said:
Did they ask you to send it back? I am also having this problem but I hate paying shipping fees
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I think someone from the previous page said no so I'm hoping not. And the shipping fees not an issue, waiting for it just sucks lol
Sent from my Galaxy Nexus using XDA App

hiohokaybye said:
It is kinda the holiday weekend. Give it time
Sent from my Galaxy Nexus using XDA App
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I submitted it on the 28th but yeah.. will definitely have to give it time, not in a rush.

zephiK said:
I submitted it on the 28th but yeah.. will definitely have to give it time, not in a rush.
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Click to collapse
Got this email today from them:
Hello,
Thank you for contacting case-mate. I apologize that you are not completely satisfied with your case-mate purchase. Unfortunately, we were given a prototype Nexus phone device from Samsung that we modeled our cases from. When Samsung released the Nexus phone device to the public, they made minor changes that we were not aware of. These changes, affected the fit and function of the case. We have redesigned the case and the new cases will be available on our website in approximately one month. If you send me your shipping address, I will be more than happy to send you a replacement case at no charge. I apologize for any inconvenience that this may have caused you. Please provide your shipping address below and a photo of the defective case.
Shipping address :
Please let us know if we can be of any additional assistance.
Regards,
Sent from my Galaxy Nexus using XDA App

I wish I would have found this thread before I bought this case. I am really disappointed with this case for the GN. I have had tough cases on several phones and they sure messed this one up. I have sent customer service an email so hopefully they will replace mine as well.

hiohokaybye said:
Got this email today from them:
Hello,
Thank you for contacting case-mate. I apologize that you are not completely satisfied with your case-mate purchase. Unfortunately, we were given a prototype Nexus phone device from Samsung that we modeled our cases from. When Samsung released the Nexus phone device to the public, they made minor changes that we were not aware of. These changes, affected the fit and function of the case. We have redesigned the case and the new cases will be available on our website in approximately one month. If you send me your shipping address, I will be more than happy to send you a replacement case at no charge. I apologize for any inconvenience that this may have caused you. Please provide your shipping address below and a photo of the defective case.
Shipping address :
Please let us know if we can be of any additional assistance.
Regards,
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Sadly for me because I ordered mines directly from Case-Mate.com rather than a reseller. They provided me with a coupon that gives me 20% off but wouldn't give me a free replacement and said that the free replacement is only for people who bought the case from a reseller. HOWEVER, they did refund me for the purchase I made on the Tough Case. So pretty much, I got the case for free if I want to continue using it with the current flaws of it.
So pretty much:
buy case from reseller -> free replacement
buy case from case-mate.com -> coupon code off
They also said the revised case for the Tough Case & Pop coming out later this month will fit both GSM & CDMA models.

i sent a mail to case-mate .
The case-mate Tough for the galaxy nexus is now not available in their website :
http://www.case-mate.com/Samsung-Galaxy-Nexus-Cases/Samsung-Galaxy-Nexus-Cases.asp
Just the barely case-mate is available !!
I hope a sending of revision of this case, i bought mine from a reseller.
I don't know if they exchange it for internationnal customer?
I hope so, because it's a bad advertising for their brand...
Wait and see !!

Related

[Q] 10.1v case

Anyone know where I can get a case in South Africa,vodaworld does not have any.
Sent from my GT-P7100 using XDA App
Don't know of any stores in SA as I am in Australia, but if you vote on the link specified in this thread;
http://forum.xda-developers.com/showthread.php?t=1051130
then Casemate may decide to make the case and you could then order it online
I had a xoom and sold it for the tab, The tab fits in xoom case i have, the camera cutouts on the back are wrong but at least its protected.
This is the case i have.
http://www.amazon.com/CrazyOnDigita...LPUY/ref=sr_1_5?ie=UTF8&qid=1305145140&sr=8-5
CorrieM said:
Anyone know where I can get a case in South Africa,vodaworld does not have any.
Sent from my GT-P7100 using XDA App
Click to expand...
Click to collapse
I have the same issue. Samsung South Africa dont even have the device yet. They are expecting it this month.
In terms of accessories, i have also looked around like a nutter, and i cant find anything.
An Incredible corruptions store in Eastgate said they should be getting this week. I will be checking tomorrow as its Friday.
Thanks, still no luck. Phoned Vodashop vodaworld again today,still nothing. Let me know about eastgate.
Sent from my GT-P7100 using XDA App
mine came with a case and it's pretty awesome, better than any aftermarket case that i've seen
Any of you guys from SA find a case???
I've had my tab for 3 weeks now and I still can't find anything. Got some family in the UK - seriously thinking about getting a few from ebay.co.uk and getting them shipped here.
Hi guys,
It fits in an Ipad 1 case. Needs cutouts for power and camera though.
damon_za said:
Any of you guys from SA find a case???
I've had my tab for 3 weeks now and I still can't find anything. Got some family in the UK - seriously thinking about getting a few from ebay.co.uk and getting them shipped here.
Click to expand...
Click to collapse
Still no luck for me, Vodaphone shop said they would contact me when they do arrive. Very frustrating, they never seem to get it right in SA.
Saw a tweet from Samsungmobilesa that vodashop's should have accesories available mid June.
Sent from my GT-P7100 using XDA App
Did a few stops today while I was out; IC Eastgate say they will get stock next week, IC Greenstone say they have no clue when stock is arriving. So I popped in at Vodaworld; The Vodashop recons 4 - 6 weeks until they expect stock and the Samsung Mobile guys say that they have yet to get their hands on the device never mind the accessories....
have2have has got a cover listed for around R320. Only thing is that there is 7 - 14 days for delivery... placed the order and now I wait
Sent from my GT-P7100 using XDA Premium App
damon_za said:
Only thing is that there is 7 - 14 days for delivery... placed the order and now I wait
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Pity we have to resort to these kinda things in SA. Could you post a link to the one you ordered from have2have?
tigerminx said:
Pity we have to resort to these kinda things in SA. Could you post a link to the one you ordered from have2have?
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Click to collapse
Cant post a link... something about I haven't done enough posts ... go to have2have.co.za and do a product search for "P7100"
So far the service has been awesome. They email you every step of the order; I know that the package is now waiting to go to Washington Dulles Airport as soon as they finish the customs paperwork...
I had just made an order on ebay for a case....
Will update when it reaches...
Some cool cases that I come across too in China, but no idea on quality.
At least it is made specifically for the 10.1v!
http://item.taobao.com/item.htm?id=10639256913
http://item.taobao.com/item.htm?id=10718000636
My case had arrived at ORT. Waiting for customs to clear the package. Maybe get it this week!
Sent from my GT-I9000 using XDA Premium App
damon_za said:
My case had arrived at ORT. Waiting for customs to clear the package. Maybe get it this week!
Sent from my GT-I9000 using XDA Premium App
Click to expand...
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Let us know how it is please
Yes please do let us know!
Also in SA, and have been searching for a case since I got the tab 10.1v.
But now since Vodafone has dropped/discontinued the V version, i'm a sad panda because it means that 10.1V accessories (or at least a case) will be VERY rare...
so if we can get at least 1 good case somewhere it will help us early adopters a lot
looking forward to your feedback (and thanks all for the links so far!)
ok, seeing as no one has either received their imported cases yet, or no one actually cares to reply... heres an update after we did some research the last couple of days.
(also posted on AndroidZA)
decided to import a case, seeing that it is pretty much the only option...
Apart from the importing fact, we also have just about 2 options of cases
I settled on this one from amazon uk : goo.gl/mbHcJ
They estimate about 3 weeks for delivery so we'll see... at least its quite cheap (though shipping isnt...)
Saw that Have2Have advertises a similar case (goo.gl/3bboh), but called them and their US supplier doesnt have stock, so thats a fail.
But here is another viable option, though it is VERY expensive, but looks gooood...
goo.gl/TjDtg
hope it helps someone. i'll update once i get that case.
[edit: sorry about the links, cannot post links yet apparently - so just copy & paste the goo.gl links into the browser]
case from ebay...
hey people,
the case i had ordered from ebay arrived and here are pictures of it.
fits the ports really well, meaning that i can use all my ports.
microfiber material but feels not as nice as the apple one.
am quite happy even though it is a little loose (due to the material being slightly stretchable). can stand too!
pictures!
http://chesterchen.com/temp/1.jpg
http://chesterchen.com/temp/2.jpg
http://chesterchen.com/temp/3.jpg
http://chesterchen.com/temp/4.jpg
http://chesterchen.com/temp/5.jpg
http://chesterchen.com/temp/6.jpg
http://chesterchen.com/temp/7.jpg
http://chesterchen.com/temp/8.jpg
Thanks, how much did it cost, and when did you you order it? It looks decent enough and we cant really afford to complain, except for the fact that I really would like a screenguard for the tablet as well.

[BEWARE] 'Genuine' Samsung pouch/case on ebay (seller: cheapgadget) UPDATED 18-9-11

Just received one of these from this seller on eBay. On the face of it, they look like nice little slip cases with the added benefit of being genuine Samsung (according to the auction title).
However, upon opening the case, I decided to return to the seller; these are the reasons I sent to him via eBay messaging:
Major_Sarcasm on 10 Sep said:
Hi,
I'm sorry, but I'd like to return this case for the following reasons:
1. The hole cut out for the speaker is in completely the wrong place for this phone. Even if you put the phone in upside down, it's the wrong side! The hole doesn't correspond to any other piece of equipment on the device.
2. You state that the case is "Genuine Samsung" in the auction title and state the "Brand" as Samsung also. All the Samsung products that I've bought in the past have at least a card backer with the 'genuine' logo on it and a part number.
3. The auction title states that the case is made of Leather. Then in the auction text, it states 'faux leather'. It can't be both. Unfortunately, I didn't notice the 'faux leather' text or I wouldn't have bought the product.
Regards, Steve
Click to expand...
Click to collapse
So, the return request was approved via the eBay system & I got the following response from the seller, 'cheapgadget' along with the approval:
cheapgadget on 11 Sep said:
Hi, We’re sorry to hear about the problem. Could you show us some pictures of what you received , put your phone in the case, the packaging label, and the return address on the envelope ? Please send the pictures to: [email protected]*withheld*.com Please include your ebay ID in the email. Please contact us through ebay message system to resolve the problem. Thanks John Customer Services
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Click to collapse
Nice & polite, I thought. So, I sent him the photos that are attached to this post and the following email:
Major_Sarcasm on Sun 11/09/2011 11:00 via email said:
Hi John
As requested via ebay messaging, please find attached photos of the case, packaging and my Galaxy S2 for comparison. As you can see, the speaker on the S2 is at the bottom and the hole on the case is at the other end. Without mentioning the other things that I detailed in my previous message, I didn’t put the phone in the case because I don’t think it will fit at all well and indeed will likely stretch the case. It’s also not long enough and the phone will stick out the top. I know this because the case that I have currently is damn near the same length and my phone sticks out the top of that (the reason that I was replacing it!)
This case clearly isn’t for a Galaxy S2. The picture of a dog you can see on the back of my phone is a thin sticker and adds no measurable bulk to the device.
Regards, Steve (*eBay id withheld*)
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Click to collapse
This morning, I received the following email back from cheapgadget:
cheapgadget on Mon 12/09/2011 04:53 via ebay said:
Hi *eBay id withheld*,
We’re sorry to hear about the problem. You have received the correct item. We got our stock from local supplier and they said the item is genuine. We have sold many of these and there is no problem so far. May we know is the case fits to your device.
Thanks
Ken
Customer Services
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I'm like, what? Did you even look at the pics. This case is obviously not for the SGS2. So, I sent an email back this morning:
Major_Sarcasm on Mon 12/09/2011 09:04 via email said:
No, it doesn’t fit the device. The speaker hole is at the wrong end. I will be returning it for refund as you’ve already approved the return on ebay. The photos were a courtesy.
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I have now completed the eBay returns procedure and will be posting later today. I will update the thread if I ever get a refund. Also, I'm gonna link to this thread in the negative feedback that I give the seller
I've also just noticed that the cheeky sod has updated the auction text to include a note about the hole. See the pics below. His description of the hole is just laughable.
Edit: My amusing communications with cheap gadget are continued in post 14
Based on the position of the speaker hole, I think it's a case for the Glaxy S. The seller is just being a cheapskate and try to sell them for S2 owner
Hopefully, I'll get my money back.
Big update to OP. LOL.
Funny how "hanging accessories" is more important than hearing your fone ringing, since it's a fone after all. Smart ass
Ps: seems like your fone has the pink spot camera problem. Try downloading the camera firmware updater from samsung apps. Can't help but to notice
Sent from my GT-I9100 using xda premium
Always very cautious buying on eBay it's a haven for fakes/scammers and cheap items passed off as being genuine.
leminhnguyen0703 said:
Ps: seems like your fone has the pink spot camera problem. Try downloading the camera firmware updater from samsung apps. Can't help but to notice
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Wife's phone actually. My phone is in the pics. Taking pics of my phone with my phone would've been clever indeed.
Her phone is completely stock and I'm not allowed to touch it ;-)
Sent from my GT-I9100 using XDA App
Nah you don't need to be clever, you can achieve this simply by bending time.
This is where I've been going wrong. I updated her SGS2's camera firmware last night. All I have to do now is retrospectively apply the pink fix to the photos above. Anyone have a spare chrono-bending appliance handy?
you know what? i have bought the same thing....it is obviously made for sgs1. i gave them negative feedback and i told them i won't send them back the case because i have no time to go to the post office. they fully refunded me and asked me to change the feedback. so i've got the money back and i forced the case with an object to make the phone fit. i think it is one of the best looking cases although it is not a genuine s2 case. could somebody post ebay links to original sgs2 cases looking like this?
They've agreed to refund me. I've returned the case.
Sent from my GT-I9100 using XDA App
argh, how frustrating. i use a 'sock' for my phone, its nice as I can quickly wipe my screen when putting it in or taking it out...(i hate fingerprints)
Indeed. I never put my phone in the case that I have at the moment unless the screen is clean. My reasoning is that if it has grease on it when it goes in, it'll accumulate in the case lining. Yuck.
Continued from post 1...
cheapgadget via email on 13 September 2011 04:20 said:
If the item is not good for you, you may return the item for refund. Please return the item to:
*Address withheld*
Please include 2 things:
1. Your Ebay ID
2. A note for refund
Alternatively, we can offer you partial refund. To save the hassle of return, you don't have to return the item to us and keep it as spare for your other phone protective usage.
Thanks
Ken, Customer Services
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Major Sarcasm via email on Tue 13/09/2011 07:57 said:
It’s already been posted. It was sent ‘signed for’ yesterday so you should receive it today.
Click to expand...
Click to collapse
cheapgadget via email on Wed 14/09/2011 04:11 said:
Hi,
We will keep an eye out for the item you return us.
Thanks
Ken, Customer Services
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Click to collapse
Bear in mind that the item, according to Royal Mail, had been delivered and signed for the day before (Tues 13/08 at 08:40)! By Saturday, I got cheesed off waiting and sent the following message via ebay:
major_sarcasm via ebay messaging on 17-Sep-11 07:33 said:
Hi, now that you have received the case (according to Royal Mail Tracking it was signed for on 13th September at 08:40) can you please process the refund. Thank you.
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Click to collapse
And I got the following reply:
cheapgadget via ebay messaging on 18-Sep-11 07:06 said:
We have checked and the package has arrived. We will pass this case to our account department and proceed with refund. Meanwhile, please kindly leave us 5-star rating positive feedback as problem solved while we processing your refund.
Thanks.
John, Customer Services
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Click to collapse
I don't think so! Account department?! I'm betting this is a two-man-band in a back room in a domestic semi-detached house somewhere
major_sarcasm via ebay messaging on 18-Sep-11 07:43 said:
The package was signed for as arrived FIVE DAYS ago. You've had plenty of time to address the refund. I will happily provide positive feedback when you stop stalling and process the refund. If you don't, I'll leave negative feedback and complain to ebay about your trading practices.
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All this pissing about over a £7.50 phone case! Still, it's the principle of the thing...
cheapgadget via ebay messaging on 18-Sep-11 18:13 said:
Hi, we have refunded you. Please inform ebay that you returned the item for refund and this transaction shall be treated as cancelled. Please keep in touch if there is any other problem.
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Click to collapse
And indeed, I have had a refund and ebay has closed the case. Now I have a dilemma; Do I leave negative feedback and link to this thread for the world to see or give them neutral feedback and do the same or do as they ask and leave positive?
To be honest, I want to leave negative or neutral just because they've pissed me about so much over a case that's clearly not for the phone it's advertised as being for, made me wait nearly a week for a refund and I had to hassle them for it too.
Thoughts, oh wise XDA users?
Neutral.
I voided my warranty and your mum.

verizon still shipping xoom keyboard folio case

So I was looking around on Verizon's website for Xoom accessories. They are at a severely discounted price but most of it is sold out. Now when you set to see accessories for the Xoom, it shows the keyboard folio as out of stock, but I discoverer that if you click on it, sometimes it will give you the option to order it. The trick is not to click on the option for the overview of all accessories, you want to hit the button to see all recommended accessories. Once there, the case is shown as in stock. I figured what the hell, I'll order it and if anything I'll get a folio case for 30 bucks. Lo and behold it came in the mail. I'll post some screenshots and a receipt picture in a bit.
good stuff..
esmier said:
So I was looking around on Verizon's website for Xoom accessories. They are at a severely discounted price but most of it is sold out. Now when you set to see accessories for the Xoom, it shows the keyboard folio as out of stock, but I discoverer that if you click on it, sometimes it will give you the option to order it. The trick is not to click on the option for the overview of all accessories, you want to hit the button to see all recommended accessories. Once there, the case is shown as in stock. I figured what the hell, I'll order it and if anything I'll get a folio case for 30 bucks. Lo and behold it came in the mail. I'll post some screenshots and a receipt picture in a bit.
Click to expand...
Click to collapse
This really belongs in the Accessories Section, but I just bought one online...$30 is a great price! Thanks for the heads up.
okantomi said:
This really belongs in the Accessories Section, but I just bought one online...$30 is a great price! Thanks for the heads up.
Click to expand...
Click to collapse
It does and I apologize for that. I just knew it would get seen by more people this way at first.
I was unable to get this to work, so either they've changed it, or I'm doing something wrong.
Can anyone else get this to work?
BeagleBoy said:
I was unable to get this to work, so either they've changed it, or I'm doing something wrong.
Can anyone else get this to work?
Click to expand...
Click to collapse
On the Verizon site go to shop, then do a search for the Xoom Bluetooth Keyboard Folio case. You may have to navigate around a bit, but it's worth it at $29.
Thanks. Just ordered the keyboard folio case and a pack of screen protectors.
Tikerz said:
Thanks. Just ordered the keyboard folio case and a pack of screen protectors.
Click to expand...
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I got it today and I really love it! I'm typing on it now. It's a lot less bulky than I thought it would be.
I cannot get the keyboard to show in stock. I even called the 800 number and my local Verizon and was told they were out of stock.
Sent from my Xoom using xda premium
I just noticed this morning that the keyboard folio shows IN STOCK without having to do the workaround to get it to show in stock.
I got my keyboard folio case and it's great. Very well constructed and very sturdy. The keyboard works great and is handy to have. Amazing deal at $29!
Tikerz said:
I just noticed this morning that the keyboard folio shows IN STOCK without having to do the workaround to get it to show in stock.
Click to expand...
Click to collapse
Thanks I was able to get it this time.
Sent using XDA premium app.
Does this case work with the US WiFi-only version? Not sure if the 4G or whatever Xoom is the same size.
thanks!
krewat said:
Does this case work with the US WiFi-only version? Not sure if the 4G or whatever Xoom is the same size.
thanks!
Click to expand...
Click to collapse
Exactly the same sixe for all original Xoom models.
thanks! (thanks buttons pressed where applicable)
Ordered it - let's see if it actually gets here.
$30 is CHEAP. Love this place already!
scramer said:
Thanks I was able to get it this time.
Sent using XDA premium app.
Click to expand...
Click to collapse
I am wondering if it was a mistake and if the keyboard will actually ship. I had talked to a sales rep prior when it showed not available and he checked all the warehouses and no one had any. When I try to check the status of the order I get an error message.
Fingers crossed it gets shipped. I
Sent from my Xoom using xda premium
scramer said:
I am wondering if it was a mistake and if the keyboard will actually ship. I had talked to a sales rep prior when it showed not available and he checked all the warehouses and no one had any. When I try to check the status of the order I get an error message.
Fingers crossed it gets shipped. I
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
mine show the same error but it actually got ship the very same day. I guess Verizon website is not so good in notifying you when they ship your item. Got mine two days later. So far so good for 30 dollars.
theoner1 said:
mine show the same error but it actually got ship the very same day. I guess Verizon website is not so good in notifying you when they ship your item. Got mine two days later. So far so good for 30 dollars.
Click to expand...
Click to collapse
Same happened to me. Status checked said page not found and I didn't get a shipping notification like I usually do from Verizon but it still arrived the next day.
Sent from my Galaxy Nexus using Tapatalk
Thanks for the replies. I will post if I receive mine.
Sent using XDA premium app.
Just ordered one today. Still shows in stock on verizon site. Also got 25% off due to employers discount. $24.95 for me.
Sent from my Xoom using xda premium

You guys gotta check this out . . .

This is the email I got from Case-Mate just now.
Hello,
We are reaching out to you today regarding your recent Case-Mate order of the Samsung Galaxy S II X Barely There case for T-Mobile. Unfortunately, the incorrect product was shipped, and as you may be aware, the case does not fit correctly. We regret any inconvenience the error has caused – your order is very important to us and we don't like letting you down.
Here's what we are doing to remedy the situation. We expect to have the correct cases within 2 weeks. We will automatically ship a new case to you – you do not have to take any action for this to occur, we will send them out as soon as we receive them. You do not need to return the incorrect case that you received.
We understand that you may not want to wait for the new case and you may have already contacted us for a resolution. If you prefer to receive a refund or if you have additional questions regarding your order, please do not hesitate to contact us. We can be reached by email at [email protected], or by phone M-F 9AM to 7PM EST at 866-689-3432.
Kind regards,
Case-Mate Customer Service
a4 moda said:
This is the email I got from Case-Mate just now.
Hello,
We are reaching out to you today regarding your recent Case-Mate order of the Samsung Galaxy S II X Barely There case for T-Mobile. Unfortunately, the incorrect product was shipped, and as you may be aware, the case does not fit correctly. We regret any inconvenience the error has caused – your order is very important to us and we don't like letting you down.
Here's what we are doing to remedy the situation. We expect to have the correct cases within 2 weeks. We will automatically ship a new case to you – you do not have to take any action for this to occur, we will send them out as soon as we receive them. You do not need to return the incorrect case that you received.
We understand that you may not want to wait for the new case and you may have already contacted us for a resolution. If you prefer to receive a refund or if you have additional questions regarding your order, please do not hesitate to contact us. We can be reached by email at [email protected], or by phone M-F 9AM to 7PM EST at 866-689-3432.
Kind regards,
Case-Mate Customer Service
Click to expand...
Click to collapse
That sucks. Just go spend the money on the D30. You can also buy the diamond edition bodyglove for it too. ITs a pretty sleek grey and white case.
I got the same email. Pretty nice of them really!!
Sent from my SGH-T989 using xda premium
GreggoryD502 said:
I got the same email. Pretty nice of them really!!
Sent from my SGH-T989 using xda premium
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Agreed, alot of companys would try to let that go unnoticed
pregistry said:
That sucks. Just go spend the money on the D30. You can also buy the diamond edition bodyglove for it too. ITs a pretty sleek grey and white case.
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Ummm no. The D30 has been the cause of many bezel issues including cracking. The ones you named are horrible quality at an atrocious price. Try ebay man just search t989 case, there is literally hundreds of better quality and styled products for a fraction of the cost.

SGP Glas.t Premium Tempered Glass Series Screen Protector

SGP has released one for the ATT Note for pre order shipping Feb 29th. EDIT: It is available now for the ATT Note http://www.spigen.com/cell-phone/sa...tor-glas-t-premium-tempered-glass-series.html
I emailed their customer service and asked if it will be available for the international Note. Answer: Yes! But maybe not by Feb 29th.
Look forward to this!
Why do we need new thread?
http://forum.xda-developers.com/showthread.php?t=1505714
I pre-ordered one from your posted link on Feb 19th and they sent me the screen protector for IP4S
Now the page for International version gone and replaced by the AT&T version.
ashn2k said:
I pre-ordered one from your posted link on Feb 19th and they sent me the screen protector for IP4S
Now the page for International version gone and replaced by the AT&T version.
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They are doing site maintenance I was told. A Rep will inform me personally when glas.t is available for our international version. Sgp recommended ordering from their Amazon store for the next 24 hours.
Sry for duplicate..didn't even see it
Fyi sgp has great customer service and I'm sure if you explain what happened they will take care of you.
Atrix_E said:
They are doing site maintenance I was told. A Rep will inform me personally when glas.t is available for our international version. Sgp recommended ordering from their Amazon store for the next 24 hours.
Sry for duplicate..didn't even see it
Fyi sgp has great customer service and I'm sure if you explain what happened they will take care of you.
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I hope you're right. Just can't imagine how they could let this happen.
It's stated on their site that you could pre-order the glas.t for the earliest shipping on Feb 27, yet I saw they quickly processed the order and sent me the item which was very pleasant at the time. After 3 days (exactly like they boasted) some guy from Fedex brought me the package, can't say how excited I was.
How could they mistake the two items with each other, one of which hasn't been produced yet like you said
Unluckily I don't live in the US, don't know whether if Amazon will ship the item to me?
ashn2k said:
I hope you're right. Just can't imagine how they could let this happen.
It's stated on their site that you could pre-order the glas.t for the earliest shipping on Feb 27, yet I saw they quickly processed the order and sent me the item which was very pleasant at the time. After 3 days (exactly like they boasted) some guy from Fedex brought me the package, can't say how excited I was.
How could they mistake the two items with each other, one of which hasn't been produced yet like you said
Unluckily I don't live in the US, don't know whether if Amazon will ship the item to me?
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Email their customer support and tell them you wanted this SKU: SGP08741
That's the Glas.t for Int. Note. Their webpage is setup but hidden (http://www.spigen.com/cell-phone/sa...tor-glas-t-premium-tempered-glass-series.html), and there is no pre-order option. Their rep mentioned that at the last moment they decided to wait on green lighting it for pre-orders. But that's the SKU. EDIT: Looking at the other thread I see your shipping label had the correct SKU on it. Have they responded to you yet?
Check the Amazon market for your country? Or just try and go through the checkout process and see if shipping options are available to you.
Here's their YouTube vid showing it off: http://youtu.be/eCl1xdosfhM
Looks awesome
Atrix_E said:
Email their customer support and tell them you wanted this SKU: SGP08741
That's the Glas.t for Int. Note. Their webpage is setup but hidden (http://www.spigen.com/cell-phone/sa...tor-glas-t-premium-tempered-glass-series.html), and there is no pre-order option. Their rep mentioned that at the last moment they decided to wait on green lighting it for pre-orders. But that's the SKU. EDIT: Looking at the other thread I see your shipping label had the correct SKU on it. Have they responded to you yet?
Check the Amazon market for your country? Or just try and go through the checkout process and see if shipping options are available to you.
Here's their YouTube vid showing it off: http://youtu.be/eCl1xdosfhM
Looks awesome
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Click to collapse
One of their rep named Michelle responded to me earlier. She said I just had to send the package back to them and they would be willing to reimburse the shipping.
She also said they haven't known for sure the release date of the International Note's GLAS.t
http://www.spigen.com/cell-phone/sa...tor-glas-t-premium-tempered-glass-series.html
Pre-orders are now being accepted for the Glas.t Series!!!!! Got two for me
OK they took down the pre orders again wtf? I got two orders in before they took the page down. I emailed their customer support regarding this. Will update today when I receive a response.
I think we should wait abit before going head in
ashn2k said:
I think we should wait abit before going head in
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Lol... I referenced your case and this thread. I asked them not to send me iPhone 4 Glas.t
As promised I will keep you updated
OK I have recommended and stood by SGP products. But feck SGP.....
Worst product launch I've ever seen. Sending other people the wrong product. Charging my card then telling me product not available yet. You never charge until it has shipped. No phone number to call for support. No customer service response in 48 hours.
I don't care if their next screen protector is made of transparent gold from the lost Mayan empire, done with them.
Atrix_E said:
OK I have recommended and stood by SGP products. But feck SGP.....
Worst product launch I've ever seen. Sending other people the wrong product. Charging my card then telling me product not available yet. You never charge until it has shipped. No phone number to call for support. No customer service response in 48 hours.
I don't care if their next screen protector is made of transparent gold from the lost Mayan empire, done with them.
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I wouldn't be done with them just for that. It was a bad start everyone has times like that. Get a chill pill.
Sent from my GT-i9220 using Tapatalk
kotaro_14 said:
I wouldn't be done with them just for that. It was a bad start everyone has times like that. Get a chill pill.
Sent from my GT-i9220 using Tapatalk
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Haha...no. I vote with my wallet and last time I checked my wallet doesn't have your name on it (thankfully) .... go take your pills now
anyone pre order? I think I'll wait to order till some of you get yours .
Sent from my Ice Creamy Galaxy NOTE
I have the Spigen Glas.t screen protectelor, I've also used invisishield and ghost armor IMO I love the Spigen glass screen protector. I never realised how beautiful my GNotes screen is till I used Spigen SP. It doesn't ruin my SPen sensitivity as well and gives true colour of my screen. it feels super smooth on your fingers as well. only downside is that its about 40$! =[ but I feel that it was money well spent. check it out on eBay! I got it from this seller. great seller and fast shipping. =]
http://www.ebay.com/itm/Spigen-SGP-...840383?pt=PDA_Accessories&hash=item3a715a34ff
hope this helped.
Sent From Galaxy Note Baby!
missxtee said:
I have the Spigen Glas.t screen protectelor, I've also used invisishield and ghost armor IMO I love the Spigen glass screen protector. I never realised how beautiful my GNotes screen is till I used Spigen SP. It doesn't ruin my SPen sensitivity as well and gives true colour of my screen. it feels super smooth on your fingers as well. only downside is that its about 40$! =[ but I feel that it was money well spent. check it out on eBay! I got it from this seller. great seller and fast shipping. =]
http://www.ebay.com/itm/Spigen-SGP-...840383?pt=PDA_Accessories&hash=item3a715a34ff
hope this helped.
Sent From Galaxy Note Baby!
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There are a lot of others sellers at ebay with lower price, 35$ + 2$ shipping.
emo99 said:
There are a lot of others sellers at ebay with lower price, 35$ + 2$ shipping.
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I agree, I only recommended this seller because I had a wonderful buying experience. =]
Sent From Galaxy Note Baby!
By far the best screen protector I've owned and im pretty sure I've had them all not exaggerating. No rainbow effect easy installation very happy, i also order a Korean version that's coloured, maybe if this one get beat up ill try it out. Its called bulletproof glass or something, kinda interested in seeing how it looks, but this one came in first lol
missxtee said:
I agree, I only recommended this seller because I had a wonderful buying experience. =]
Sent From Galaxy Note Baby!
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Same experience here had it in my hands in two days, also the cheaper ones seem to be for the north american version not international version. The price is higher on sgp website as well for the north american version.

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