Has anyone else have these problems?
1. Random timeouts, won't receive text messages / phone calls randomly.
Ever since I started using my captivate glide it seems that I randomly won't receive text messages or phone calls. It happened before and after the software update. I notice I won't receive a text for a while, will restart my phone and all of a sudden I receive like 3 of them. Or eventually, after a few hours all the texts that I received will come all at once. I have been told that during these periods my phone sends calls straight to voicemail.
I know it isn't AT&T because my Xperia X10 I had previously never had this problem and I'm living in the same location. I have full bars nearly all the time, so it isn't that I'm not getting service.
2. Email continuous refreshing and not polling correctly.
When using the email app and connected to HSDPA+ I will not get emails randomly and when I go to refresh manually, it says "Refreshing..." at the bottom for minutes at a time.
This doesn't happen when I'm on WiFi and I noticed I can fix it by using the browser to load a web page, then the email app will download new messages.
AT&T
Baseband I927UCKL1
Build Number GINGERBREAD.UCKL1
bessdt0 said:
Has anyone else have these problems?
1. Random timeouts, won't receive text messages / phone calls randomly.
Click to expand...
Click to collapse
had the same problem, pulled the back cover, powered off, removed and re-inserted SIM card, added a piece of strong clear tape to keep it snug, haven't had the problem again.
HTH
Thanks, I'll give that a shot. I just replaced the SIM card 2 days ago since AT&T told me it sounded like a SIM issue. However, the problem persisted.
AT&T told me they couldn't replace my device because it was an "intermittent" issue. Pretty ridiculous, but hopefully your trick will work.
bessdt0 said:
Thanks, I'll give that a shot. I just replaced the SIM card 2 days ago since AT&T told me it sounded like a SIM issue. However, the problem persisted.
AT&T told me they couldn't replace my device because it was an "intermittent" issue. Pretty ridiculous, but hopefully your trick will work.
Click to expand...
Click to collapse
Maybe you or someone else will be able to confirm my issue? Anyone else think the SIM slot is off by a millimeter length/width/height-wise? My sim card seemed very loose, and looking now, with the tape holding it down, looks like there's a slight gap between the card itself and the little metal cage...
Lookin4Trouble said:
Maybe you or someone else will be able to confirm my issue? Anyone else think the SIM slot is off by a millimeter length/width/height-wise? My sim card seemed very loose, and looking now, with the tape holding it down, looks like there's a slight gap between the card itself and the little metal cage...
Click to expand...
Click to collapse
Mine fits in just right but I haven't checked it for a while. I'll check it once I get a chance.
My SIM card seems to be less secure than my last phone but not that loose. I tried the tape trick, didn't work for me.
I did discover one thing though, at least for me, it tends to coincide with my WiFi radio being turned on. I tested it twice and it happened.
My WiFi radio off, it worked all day, then when I turned my WiFi radio on and ~30 minutes later I wasn't able to receive texts or phone calls.
I'm going to keep testing to see if I can reproduce the problem so AT&T will have to either replace it or fix it.
When looking in About Phone > Status I see that when I have my WiFi turned on, my mobile network state is disconnected. Not sure if this is normal or not.
bessdt0 said:
When looking in About Phone > Status I see that when I have my WiFi turned on, my mobile network state is disconnected. Not sure if this is normal or not.
Click to expand...
Click to collapse
That is normal, the OS automatically controls the Mobile network once WIFI is connected. It definitely sounds like a hardware issue to me. Hopefully you can convince AT&T if that is the case.
Related
I'm seeing many users notice different little bugs with the phone (me included) and instead of having multiple threads about it, maybe we can all post it in one place where later the devs can see it and work on them once the phone is rooted etc.. Good idea/bad idea? I come from an Evo 4g with Sense rom so I wonder how many of these might not really be "bugs" but just a different user experience.
I'll start..
Accu weather app not updating location automatically
apk files downloaded from the computer and then transferred to phone are not showing up (unknown sources, usb debugging checked)
No function when touching the clock widget. It does not launch me to alarm, world clock, time etc menu. Maybe this is just a touchwiz thing as I mentioned above, I come from a sense rom.
So far those are the ones on top of my head. As I use the phone more, I'm sure I'll spot more (hope not!).
Anyone else?
Phone dialer issues
I have to reboot my phone from time to time to make a call.
It just says call ended when i try to call out.
When i reboot it works fine for a few hours.
Mentioned above plus the following so far (except reboot for calling issue):
No landscape mode using TW (auto-rotate enabled)
Red LED only available notification color (REALLY?!)
Skype video calling is upside down when using in portrait mode.
Also, phone call is automatically in Speaker mode when calling after making a Skype video call.
*Occasional phone FREEZES. As in, one minute it is okay, and the next minute, you have to do a battery pull. Happened twice since I got it on launch day.
*Browser closing for no reason. Happened 4 times since launch day.
*When plugged in with Samsung charger, phone's screen will act real glitchy
*SWYPE does not work properly, no matter the settings. Have to type normally.
That's all the software bugs I've experienced. Hardware-wise, there are reports of problems with data, 3G, 4G, and WIFI....I haven't seen any word on Bluetooth yet.
Journeyjeans said:
*Occasional phone FREEZES. As in, one minute it is okay, and the next minute, you have to do a battery pull. Happened twice since I got it on launch day.
*Browser closing for no reason. Happened 4 times since launch day.
*When plugged in with Samsung charger, phone's screen will act real glitchy
*SWYPE does not work properly, no matter the settings. Have to type normally.
That's all the software bugs I've experienced. Hardware-wise, there are reports of problems with data, 3G, 4G, and WIFI....I haven't seen any word on Bluetooth yet.
Click to expand...
Click to collapse
Go exchange your phone -- sounds like a lemon. No other real complaints about freezing or auto-closing apps.
Erislover said:
Go exchange your phone -- sounds like a lemon. No other real complaints about freezing or auto-closing apps.
Click to expand...
Click to collapse
Actually, other's have experienced auto-closing apps and freezing. It's in a thread around here or at sprintusers.com, I forget which.
For the first three days I couldn't get data while roaming though the proper settings were checked. Sprint customer care reset my phone and after an hour of waiting it works.
All else its great (except for the above oddities with Touch Wiz) though I haven't checked GPS after encrypting the device.
Sent from my SPH-D710 using XDA App
humdrum2009 said:
I have to reboot my phone from time to time to make a call.
It just says call ended when i try to call out.
When i reboot it works fine for a few hours.
Click to expand...
Click to collapse
Can you elaborate on this issue?
Also, anyone else having similar issues, please chime in.
Are you seeing a circle with a slash through it (no service) when this happens?
Can you receive calls when this happens?
Do you lose 4G or WiFi? Or is it just Voice/3G?
Does it seem to happen sometime after making a call/text (~30min), or any other pattern you've noticed?
Are you rooted?
If yes, what kernel (zedomax or tanimn/shabbypenguin - trying to narrow down an issue with one of the current root kernels)?
Exchange Appt. Notification Bug
I have had multiple reminders pop up for from my Exchange calendar and i can't seem to dismiss or snooze them from the notification bar. The snooze and dismiss buttons are available but are non responsive. The only way I can get rid of the notification is with the "Clear" button which is for all notifications. Has anyone else noticed this?
Journeyjeans said:
*SWYPE does not work properly, no matter the settings. Have to type normally.
Click to expand...
Click to collapse
I know this may sound silly, and you may have already checked this, but check your language settings. I've read about some owners that were having problems with Swype discovered that their language was set to Spanish.
Also, on the LED notifications only being Red, I've been playing with an App called Light Flow. I've at least been able to change the notification colors to Blue using this App. Also, the App lets you use "White" as a color, which still shows a Red light, but blinks very fast if some of you prefer a faster blinking light.
I have had the roaming data issue as well. It does eventually work for me though, but on once occasion it took 10 minutes before data turned on after the roaming started. I will try calling Sprint as well.
Wifi signal is bad.. but speedtest says otherwise. I think the issue is with the amount of bars displayed and not the actual signal. I was standing 5 fee fromt he router and still didn't have full bars.
Ive been having problems today with dropping data connection. Toggling 4G off and on seems to restore it even in no 4G areas. I guess it resets the radio or something?
MadFlava said:
Ive been having problems today with dropping data connection. Toggling 4G off and on seems to restore it even in no 4G areas. I guess it resets the radio or something?
Click to expand...
Click to collapse
Try profile and prl update...
My data did cut in and out till i did the normal sprint updates
Sent from my SPH-D710 using XDA App
Just got this phone friday. So far the only bugs I am experiencing are roaming in places my evo got coverage and the security draw pattern having a mind of its own making it very hard to unlock the screen. Also the wifi reception is noticeably weaker than my evo
nate420 said:
Try profile and prl update...
My data did cut in and out till i did the normal sprint updates
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Ive done that already and it didnt help. Thanks, tho.
Luckily, no freezes or crashes here (knock on wood).
what i HAVE noticed is the rotate bug, for instance
when rotating the phone for texting or browsing, you have to kind of
bring it up to your chest @ about a 90 degree angle in order for it to rotate.
calibrated it all correctly & i still have to do that.
this is my first phone from the Epic/Galaxy company so im not sure if that was a problem in the original Epic 4g (non-touch) but it sure is kind of annoying :/
hopefully the dev's can tweak the gyro or SOMETHING.
Poor Wifi/3g Signal
Noticed lower bars on both wifi and 3g...when in same spot on my Evo 4g I had more...might be just how many bars its displaying and not the actual signal...but not for sure...actually went into roaming a few times when with my Evo 4g I never did (even with roaming was set to automatic...now I have it set to sprint only)
Hello. Has anyone tried updating through Kies? I tried and it says that this version of software cannot be updated. I just got my phone today. I did have problems installing the drivers. After I let it install say one or two drivers, one would error out. Once I unplugged it a few times and then plugged it back it, all of the drivers installed.
I hope this doesn't mean that Samsung is not going to upgrade to ICS or else I am taking this back. I have a Samsung Galaxy Tab 7" and it won't allow updating with rooting. Thanks for any input and have a great day/night!
analyst28 said:
I have had multiple reminders pop up for from my Exchange calendar and i can't seem to dismiss or snooze them from the notification bar. The snooze and dismiss buttons are available but are non responsive. The only way I can get rid of the notification is with the "Clear" button which is for all notifications. Has anyone else noticed this?
Click to expand...
Click to collapse
I noticed this too.
you have to check the check boxes next to the calender item. This is deceptive because the boxes have checks in them. But they should be green and not grey.
hope that helps
I have an annoying signal loss problem that has been on-going since 4.4, seemed to get a bit better with 5.0, but is bad again with 5.1. At random intervals the phone just loses all signal, as in no bars at all (just an empty triangle), and not even a provider showing. It does say "Emergency Calls Only" in the titlebar, not "No Service", suggesting it actually has signal. This is exactly what it does with no SIM inserted, but I have tried different SIMs to no avail. Eventually it does come back again by itself, but restarting the phone always fixes it straight away.
I can also trigger this behaviour by making a call. Sometimes it works, but sometimes as soon as the call connects, the signal does as described above (so naturally the call drops).
I have googled this for hours and found some problems that sounded similar, but no suggested fixes made a lasting fix on mine. One suggested fix was to clear cache and data for the "Phone" app, force stop, then restart. However, I noticed I have 3 apps labelled Phone. Is this normal? I did the clear/stop/restart on all of them, and that possibly helped for a while, but it started doing it again.
Has anyone seen or heard of anything like this?
the network problem is very troublesome. I now use two phones, one specifically for calls, and one this X ZL. Mine has a bit different problem. it doesn't catch good signals, and while on calls, it automatically loses signals. the call quality is also poor, i tried different sims, but to no avail. my 4 year old Samsung champ gives loud clearer calls on the same sim on the exact same location at the same time where my ZL fails to deliver. i wish we could change the hardware network module
gigapus said:
I have an annoying signal loss problem that has been on-going since 4.4, seemed to get a bit better with 5.0, but is bad again with 5.1. At random intervals the phone just loses all signal, as in no bars at all (just an empty triangle), and not even a provider showing. It does say "Emergency Calls Only" in the titlebar, not "No Service", suggesting it actually has signal. This is exactly what it does with no SIM inserted, but I have tried different SIMs to no avail. Eventually it does come back again by itself, but restarting the phone always fixes it straight away.
I can also trigger this behaviour by making a call. Sometimes it works, but sometimes as soon as the call connects, the signal does as described above (so naturally the call drops).
I have googled this for hours and found some problems that sounded similar, but no suggested fixes made a lasting fix on mine. One suggested fix was to clear cache and data for the "Phone" app, force stop, then restart. However, I noticed I have 3 apps labelled Phone. Is this normal? I did the clear/stop/restart on all of them, and that possibly helped for a while, but it started doing it again.
Has anyone seen or heard of anything like this?
Click to expand...
Click to collapse
check if antenas are correctly connected. https://www.youtube.com/watch?v=7yADs4OsAXg
Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Yeah, they happen for me periodically. Not nearly as often as yours though. Mine is maybe once or twice a week max. But yes, slightly annoying.
Phone is completely stock, locked, unrooted. Running 3.2.2.
mrhohoha said:
Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Click to expand...
Click to collapse
Haven't had a single random reboot yet, had the phone for about a month now. Started with 3.1.3, then 3.2.1, now 3.2.2, rooted, running xposed (not a lot of modules).
What are you doing when the reboots happen (an app issue)?
Hw4ng3r said:
Haven't had a single random reboot yet, had the phone for about a month now. Started with 3.1.3, then 3.2.1, now 3.2.2, rooted, running xposed (not a lot of modules).
What are you doing when the reboots happen (an app issue)?
Click to expand...
Click to collapse
It's been all over the place, but often when the screen was actually off! The way I would know would be I'd pick up the phone and see that it asks for the PIN post reboot. If it helps, I've enabled encryption. I also have a work (exchange) email account set up as a device admin
I know there's ways of investigating this with logcats and last_kmsg, but I've had the phone 4 days and I cant imagine why it's spontaneously rebooting while doing literally nothing. Seeing as hardly anybody has had similar reboots (on XDA/OnePlus forums), could this be a hardware issue at all? I could possibly try reflashing the entire phone, but that would essentially be the same as a wiping data/cache, right?
Here's an idea - my LTE data/VoLTE is extremely spotty (on Reliance Jio which is in a beta test stage) - disconnects and connects VERY frequently, could that be triggering reboots at the baseband level? Now throwing ideas at the wall!
mrhohoha said:
Hiya folks,
Just wondering if anybody has been experiencing random reboots on the OP3. Have been experiencing em on 3.2.1 and 3.2.2 about twice a day since I got the phone four days ago. Tried a cache wipe/hard reset but to no avail. Haven't been able to reproduce the reboots. Just happen at completely random times, while writing an email, making a call, or connecting to the car Bluetooth. Phone is perfectly responsive and stable otherwise!
Have asked Amazon for a replacement, but I'm wondering if this is something that's been noticed by anybody else. No mods done, completely stock. Running dual sims (Vodafone and Jio VoLTE).
Attaching a screenshot of how the battery page shows the reboots.
Click to expand...
Click to collapse
Mine had random reboot issues recently on a trip. It only seemed to happen when I was using Google navigation combined with listening to music on my bluetooth headphones. I haven't tried that combination since the trip and haven't had any reboots since then.
Here's an idea - my LTE data/VoLTE is extremely spotty (on Reliance Jio which is in a beta test stage) - disconnects and connects VERY frequently, could that be triggering reboots at the baseband level? Now throwing ideas at the wall!
same issue
the reboots are random, and i could only know that the phone has rebooted itself if it ask for a pin upon scanning finger, went to service center and has OS flashed, but the problem still persist, for me some time when the phone hangs, some kind of pixels form on the screen, attaching a sample photo for reference, anybody experiencing this issue or am i the only one, and today the phone has completely stopped working, it is not switching on.
sbzrsd said:
the reboots are random, and i could only know that the phone has rebooted itself if it ask for a pin upon scanning finger, went to service center and has OS flashed, but the problem still persist, for me some time when the phone hangs, some kind of pixels form on the screen, attaching a sample photo for reference, anybody experiencing this issue or am i the only one, and today the phone has completely stopped working, it is not switching on.
Click to expand...
Click to collapse
Wow that is substantially worrying, and almost certainly not just a software issue I reckon. Try getting a replacement maybe? - or atleast ask the service folks for a mainboard replacement. Anybody else with reboot issues?
Doesn't really seem to be an OS bug, unless it happens in very niche use cases which I don't have anyway! Getting the replacement on Tuesday, fingers crossed for that one!
My friend and I both got a one plus 3. He does not have this problem but I have.
The reboot is random but usually happens during charging. Sometimes it even turns off.
I have tried to ask for a replacement but they rejected me. Still communicating with the support staffs
mrhohoha said:
Wow that is substantially worrying, and almost certainly not just a software issue I reckon. Try getting a replacement maybe? - or atleast ask the service folks for a mainboard replacement. Anybody else with reboot issues?
Doesn't really seem to be an OS bug, unless it happens in very niche use cases which I don't have anyway! Getting the replacement on Tuesday, fingers crossed for that one!
Click to expand...
Click to collapse
Went to service center in Gurgaon, getting a replacement for motherboard, as oneplus policy doesn't give replacement handset, have to SETTLE for this, i dont know how many days this whole process is going to take, will update you guys about it when i get the phone back.
I have the same issue, random reboots usually when screen is off.
3.2.1, root + xposed... for me it started with 3.2.0 update
marleyfan61 said:
Mine had random reboot issues recently on a trip. It only seemed to happen when I was using Google navigation combined with listening to music on my bluetooth headphones. I haven't tried that combination since the trip and haven't had any reboots since then.
Click to expand...
Click to collapse
I experienced a similar scenario twice, only seems to happen on long trips, 3+ hours. I was using Waze with Plex streaming audio over car Bluetooth. I have not had this on shorter trips, 1-2 hours. I'm typically plugged into the dash car charger. Otherwise, haven't had issues. Never rooted 3.2.2.
Situation Update
Got the replacement OP3 on August 9. Have now seen 2 random reboots since. Once while paired to the car Bluetooth, once after finishing a call.
I have till August 19 to decide whether to keep this device or ask for replacement number two! Overall, the reboot situation is a lot better on this device, but I can't help wonder - why any at all?
Seems at this point to either be a bug with the Bluetooth implementation AND/OR with the dual SIM functionality where repeated switching between SIMs for every call. (I use one SIM for calls and texts, another for data)
Can anyone confirm the situation on a custom ROM as opposed to stock? I'm running stock 3.2.2
Aaaaand now we have an ota claiming to fix 'auto-reboot issues' - 3.2.4 :laugh:
The reboots were so sparsely documented compared to the other stuff that I ended up getting a replacement for a s/w issue!
Anyway - you folks reboot free now? Post results with 3.2.4 please
I had three back to back random reboots while using Google Maps and Amazon Kindle in the background. Weird.
I've yet to have a random reboot on 3.2.4
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Got my very first reboot :crying:
I'm on 3.2.4 with bl unlocked, rooted, Xposed, twrp
Had several reboots while driving and navigating on google maps one after the other. Maybe it is to do with the GPS sensor but its annoying coz you need it most when u r navigating turn by turn
jonynoname said:
Had several reboots while driving and navigating on google maps one after the other. Maybe it is to do with the GPS sensor but its annoying coz you need it most when u r navigating turn by turn
Click to expand...
Click to collapse
Agree. It happens only when I drive with gmaps running on background. When the screen times out, the phone, instead of shutting down the display, goes to hard reboot.
I've never had this issue until I moved to the latest update. Weird. Annoying.
I had my first reboot a few hours ago (with 3.2.4). I was connected to Bluetooth in my Car. Noticed it, as my car told me that mein Phone is now connected. No gmaps or something with GPS runinng.
Looks like Bluetooth is the Problem.
I'm getting tired of it, wifi disconnects and reconnects or flat out doesn't work, mobile data flat out doesn't work most times unless I reboot the phone for either of them to work. I'm rebooting about 4-5 times a day just to get either working. I'm at my wit's end and about to get rid of this thing as soon as I can.
I generally love this phone, but I'm seeing similar issues. WiFi says connected, but I don't get any data. I thought it was my network at first, but noticed other devices working. Tested network while my phone was acting like this, and my WiFi and network were working great.
Separately, my phone sometimes won't dial out. I use Google Voice, so I'm not sure if it's the phone or Google that's not working, but it's very frustrating. The dial screen comes up, then immediately disappears. No errors or anything to indicate that it ran into problems. The dial screen just flashes. Rebooting seems to fix that. But all very frustrating. Especially when I'm trying to call someone while driving. I don't want to have to look at the screen. I want to be able to tell the phone to call and know it's going to do it. Instead, I tell it to call, it confirms it will call, then nothing.
chris.arney said:
I generally love this phone, but I'm seeing similar issues. WiFi says connected, but I don't get any data. I thought it was my network at first, but noticed other devices working. Tested network while my phone was acting like this, and my WiFi and network were working great.
Separately, my phone sometimes won't dial out. I use Google Voice, so I'm not sure if it's the phone or Google that's not working, but it's very frustrating. The dial screen comes up, then immediately disappears. No errors or anything to indicate that it ran into problems. The dial screen just flashes. Rebooting seems to fix that. But all very frustrating. Especially when I'm trying to call someone while driving. I don't want to have to look at the screen. I want to be able to tell the phone to call and know it's going to do it. Instead, I tell it to call, it confirms it will call, then nothing.
Click to expand...
Click to collapse
I'm getting the same problems and it's annoying the hell out of me I'm paying this phone off but I'm about to just ditch it buy a pocofone and just pay im this off separately or try to trade it in for a one plus 6T
My LG G7 is a Verizon Wireless model that is not rooted. Over the last few weeks, the fingerprint sensor has been working only part of the time. Mostly, when I hit it with the phone locked, it will do nothing. Then I push the power button to get the screen to light up, and it leaves me at the knock code screen. 95% of the time, the fingerprint sensor will work at this time (yes I know I need to use the knock code when I boot the phone, before the sensor will work). A couple of days ago, the sensor would not work at all, so I went in and deleted some stored fingerprints. When I tried to enter new ones, I instantly got a message on the screen telling me the sensor was not working and to contact a customer center.
So, I did a factory reset and set the phone up as a new phone, figuring some setting was wrong, or an app messed with things. No luck. Still a partially working fingerprint sensor. Strange thing is, I then booted into safe mode and the sensor works 100% of the time. In regular mode though I may be able to wake the phone 5 times in a row, and then for the next 10 times nothing.
A short time after these issues started, I started getting a WiFi issue in that my phone will not connect to my work's "Public_Access" WiFi. It connects up to my home WiFi, and other WiFi, but not at work anymore. My tablet connects at work, and everyone else's phone connects, but not mine. I get a "Obtaining IP Address.." message, and every once in a while it will flash the word "Saved", but no luck in connecting. Signal strength is "good" to "excellent". Link speed is normally around 144 Mbps or higher, frequency is either 2.4 or 5Ghz, and security is "None". None for proxy, and I'm DHCP. If I go to static settings, the IP and gateway look like numbers from home.
Anyone else having these issues? anyone found any workarounds?
andygold said:
My LG G7 is a Verizon Wireless model that is not rooted. Over the last few weeks, the fingerprint sensor has been working only part of the time. Mostly, when I hit it with the phone locked, it will do nothing. Then I push the power button to get the screen to light up, and it leaves me at the knock code screen. 95% of the time, the fingerprint sensor will work at this time (yes I know I need to use the knock code when I boot the phone, before the sensor will work). A couple of days ago, the sensor would not work at all, so I went in and deleted some stored fingerprints. When I tried to enter new ones, I instantly got a message on the screen telling me the sensor was not working and to contact a customer center.
So, I did a factory reset and set the phone up as a new phone, figuring some setting was wrong, or an app messed with things. No luck. Still a partially working fingerprint sensor. Strange thing is, I then booted into safe mode and the sensor works 100% of the time. In regular mode though I may be able to wake the phone 5 times in a row, and then for the next 10 times nothing.
A short time after these issues started, I started getting a WiFi issue in that my phone will not connect to my work's "Public_Access" WiFi. It connects up to my home WiFi, and other WiFi, but not at work anymore. My tablet connects at work, and everyone else's phone connects, but not mine. I get a "Obtaining IP Address.." message, and every once in a while it will flash the word "Saved", but no luck in connecting. Signal strength is "good" to "excellent". Link speed is normally around 144 Mbps or higher, frequency is either 2.4 or 5Ghz, and security is "None". None for proxy, and I'm DHCP. If I go to static settings, the IP and gateway look like numbers from home.
Anyone else having these issues? anyone found any workarounds?
Click to expand...
Click to collapse
By any chance are you using VZW Messenger?
I'm having the same issue with the fingerprint sensor. The only workaround I've found is to reboot the phone, then it will start functioning again for a little awhile. Very bizarre.
I also recently started having issues with the fingerprint scanner. Since a lot of people have this issue I'm starting to think it is software related.
andygold said:
My LG G7 is a Verizon Wireless model that is not rooted. Over the last few weeks, the fingerprint sensor has been working only part of the time. Mostly, when I hit it with the phone locked, it will do nothing. Then I push the power button to get the screen to light up, and it leaves me at the knock code screen. 95% of the time, the fingerprint sensor will work at this time (yes I know I need to use the knock code when I boot the phone, before the sensor will work). A couple of days ago, the sensor would not work at all, so I went in and deleted some stored fingerprints. When I tried to enter new ones, I instantly got a message on the screen telling me the sensor was not working and to contact a customer center.
So, I did a factory reset and set the phone up as a new phone, figuring some setting was wrong, or an app messed with things. No luck. Still a partially working fingerprint sensor. Strange thing is, I then booted into safe mode and the sensor works 100% of the time. In regular mode though I may be able to wake the phone 5 times in a row, and then for the next 10 times nothing.
A short time after these issues started, I started getting a WiFi issue in that my phone will not connect to my work's "Public_Access" WiFi. It connects up to my home WiFi, and other WiFi, but not at work anymore. My tablet connects at work, and everyone else's phone connects, but not mine. I get a "Obtaining IP Address.." message, and every once in a while it will flash the word "Saved", but no luck in connecting. Signal strength is "good" to "excellent". Link speed is normally around 144 Mbps or higher, frequency is either 2.4 or 5Ghz, and security is "None". None for proxy, and I'm DHCP. If I go to static settings, the IP and gateway look like numbers from home.
Anyone else having these issues? anyone found any workarounds?
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By any chance are you using VZW Messenger? It was an update to VZW Messenger that caused the issue for me. Next update resolved it.
OnceAMatrixMan said:
By any chance are you using VZW Messenger? It was an update to VZW Messenger that caused the issue for me. Next update resolved it.
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I do have Messenger on the phone. It is NOT set as my default messaging app as I do not like it. Only reason I have it is because too many of my colleagues send me messages through it, which I can't open any way else that I know of. I'll look for an update and see if that helps. If not, I'll delete it and check again.
Thank,
Andy
Last update to Messenger I have is from April 9th. I looked for a more recent update but no luck.
Just deleted Messenger, and rebooted. After the initial need to enter the knock code, I slept the phone by tapping the power button (sorry if my terminology is off). 4 different fingers then and no joy (from the sleeping phone). If I hit the power button, the screen lights up and leaves me at what I guess is the lock screen showing recent email and calendar events. From there, I can successfully (still about 95% of the time) use the fingerprint sensor or the knock code to unlock the phone. But from a screen-off, sleeping mode, the fingerprint is still in a maybe it will work, maybe it won't situation.
If I have the same problem for about two weeks approximately install youtube vanced and yowhatsapp I do not know if it will be that but it is very annoying I hope lg update soon but I do not think I have the Indian version
Have same model and had same issues. I recently found out that I was missing 3 updates. December update started these issues. I'm now on the 10j version and so far haven't noticed the issue. But it's only been a day or so.
redbar0n11 said:
Have same model and had same issues. I recently found out that I was missing 3 updates. December update started these issues. I'm now on the 10j version and so far haven't noticed the issue. But it's only been a day or so.
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I am also on 10j, and the issues are still there in regards to the fingerprint sensor....although for some unknown reason, after weeks of no WiFi at work, my phone finally decided to hook up to my work WiFi yesterday afternoon, and this morning when I got into work it instantly hooked up to it again. So, hopefully the WifI issue has been rectified. I guess I should somewhat count my blessings as WiFi is more important to me than fingerprint sensor, in the big scheme of things!
There has to be a software/firmware issue going on though as the sensor seems to be most troublesome when the phone is sleeping. Once the lockscreen is on, although there are still issues, it works 95% of the time. That makes me believe it's not a hardware issue.
I have Verizon also. It may help if all of you download the latest kdz for Verizon and reflash it vs factory reset. Using the lg up method by lamemonster. I do it all the time when I cross flash kdz as well as flashing back to Verizon. Hope this helps.
My G7 EAW is the same, fingerprints flicker. However, I removed the back cover and corrected the fingerprint, and it worked normally
netookska05 said:
I have Verizon also. It may help if all of you download the latest kdz for Verizon and reflash it vs factory reset. Using the lg up method by lamemonster. I do it all the time when I cross flash kdz as well as flashing back to Verizon. Hope this helps.
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can you link to or specify that exact flashing method? nothing works for me, second piece of new hardware, no results.