[Solved] Best way to get Sprint to fix a phone that locks up or reboots? - Epic 4G Q&A, Help & Troubleshooting

I have TEP.
Here's my problem.
I have an Epic that, on multiple ROMs (SyndicateROM Frozen, CleanGB MTD, and even stock at EC05, EI22, and EL30), sometimes enters a state where the capacitive buttons (menu, home, etc.) stop responding. They flash when you touch them, but I get no haptic feedback or response from the phone's OS. I have to slide open the keyboard and use the hard buttons (which DO work). Also, the capacitive touchscreen works perfectly.
I've owned the phone for over a year, and this just started happening.
My guess is that it's a hardware problem and that there's something wrong with the capacitive button controller or related circuitry.
But how in the heck do I prove this to Sprint?!?!?
I wiped it back to EB13 and took it OTA up to EI22. I verified I was still getting the button lock.
I took it in, but they couldn't reproduce the lockup. They calibrated the touchscreen for me and rewiped it. I took it home and was still seeing the problem.
What do I do next?
If the phone isn't malfunctioning while I'm at the store, how am I going to get them to replace any part of the phone?

gawd where's a camcorder when you need one LOL I'm not entirely sure but id say hang around a tech store for a while and wait for it to happen and then run and be like " LOOK LOOK ITS DOING IT ITS DOING IT!" In all seriousness make sure you can reproduce it or video tape it
Sent from my SPH-D700 using xda premium

Biggoron said:
gawd where's a camcorder when you need one LOL I'm not entirely sure but id say hang around a tech store for a while and wait for it to happen and then run and be like " LOOK LOOK ITS DOING IT ITS DOING IT!" In all seriousness make sure you can reproduce it or video tape it
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Great idea. That definitely gets a thumbs-up! I'll just walk around with my camera in my pocket.
I realize that this may take a few trips to the store, but at least I can show evidence on my schedule.

Biggoron said:
" LOOK LOOK ITS DOING IT ITS DOING IT!"
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Too funny!!!
Sent from my SPH-D700 using Tapatalk

Apparently, things went easier than I thought.
I started getting reboots on the phone today (EL30 trouble?). I took it in, and they wiped it. I picked it up after work and sat in my car for a few minutes. The phone rebooted. I took it back in, and they ordered a replacement.
EDIT: And not once did they need to see my video. The whole repair setup was very smooth. I was impressed!

IBNobody said:
Apparently, things went easier than I thought.
I started getting reboots on the phone today (EL30 trouble?). I took it in, and they wiped it. I picked it up after work and sat in my car for a few minutes. The phone rebooted. I took it back in, and they ordered a replacement.
EDIT: And not once did they need to see my video. The whole repair setup was very smooth. I was impressed!
Click to expand...
Click to collapse
Good that means you have very cool tech reps where you live. Glad to hear you got a replacement
Sent From My "epic" SPH-D700 via XDA Premium

Related

[Q] Sprint store Update?

My wife took her Evo to the Sprint store to get a new cover for her phone. She set her phone on the counter to get a credit card when a Sprint employee grabbed her phone and hooked it up to a computer. Any ideas on what they did..... btw she is rooted and now recovery is acting all screwey. Thanks in advance.
Dave
How long was it on the computer?
They may have run SLATE on it, which goes through all settings in the device to check for errors and battery saving methods. It shouldn't screw with recovery but it WILL NOT work on a rooted device.
She said it was pretty quick. Maybe the saw the super user icon or whatever and didn't do it. But her recovery is acting weird.... when I hit reboot it goes to the cwm icon and I have to do a battery pull to power down. Not a big deal I can still backup, restore, flash etc but can't power down from recovery screen.
Sent from my CM7 EVO 4G running ??? Kernel
maybe a recovery re-flash will clear that up?
Ahhhh!!!! Will try that when I get home. Thanks man!
Sent from my PC36100 using XDA Premium App
Also how do I hit the thanks button on the xda app?
Sent from my PC36100 using XDA Premium App
chefdave12118 said:
Also how do I hit the thanks button on the xda app?
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
The only way is to hit "menu" then select browser. It will open the page you're on in the browser, on-the full website. From there u can log in and then hit the thanks button.
Sent from my PC36100 using XDA App
k2buckley said:
The only way is to hit "menu" then select browser. It will open the page you're on in the browser, on-the full website. From there u can hit the thanks button.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I didn't know that, consider yourself thanked
I would be pissed, if someone grabbed my phone and just stared hooking it up and messing with it without my permission I would be talking to a supervisor and complaining. They have no right to do that.
We're comin from a pure power source.
miguelfp1 said:
I didn't know that, consider yourself thanked
Click to expand...
Click to collapse
Yea, I think that feature was implemented in the last update of the xda app. It definitely has not always been there. I just figured it out a short while ago myself! It comes in handy, for sure. Burn up those 5 thanks per day even quicker! Haha.
And yea, why the heck did the employee just grab it and hook it up??! Did he ask for permission? My anger level would not have remained low.
Sent from my PC36100 using XDA App
Yeah my wife was pretty pissed off. She just told me it was someone training at the store. My wife is a softy also. Me???? I wouldn't have asked for a supervisor..... I would have jumped over the counter. Lol
Sent from my PC36100 using XDA Premium App
Well, I might have jumped over the counter too, it depends on the mood I was in when I walked in the store
We're comin from a pure power source.
chefdave12118 said:
Yeah my wife was pretty pissed off. She just told me it was someone training at the store. My wife is a softy also. Me???? I wouldn't have asked for a supervisor..... I would have jumped over the counter. Lol
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Agreed. Thief.
That'd be my first reaction.. WTF.. and why did he just grab the phone!?
You came for a cover, and instead it got hooked up to a computer... uh..
Ok. You guys convinced me. I'm finding that bastard...... Touching my wife's phone! Lmao. JK
Sent from my PC36100 using XDA Premium App
I get pissed if my charge cycle is interrupted never mind some schmohawk touching my device without authorization. if i bring my phone anywhere for any reason(a store, etc.) it does not leave my sight and i refuse to let it. if i have to walk out cause they wont or cant do the work in front of me, so be it. lotta private, personal info on one's mobile.
tailsthecat3 said:
I get pissed if my charge cycle is interrupted never mind some schmohawk touching my device without authorization. if i bring my phone anywhere for any reason(a store, etc.) it does not leave my sight and i refuse to let it. if i have to walk out cause they wont or cant do the work in front of me, so be it. lotta private, personal info on one's mobile.
Click to expand...
Click to collapse
While the techs at the Sprint store were working on my phone, they had another phone that someone had left with them so they could move everything over to their new one (or something to that effect). There were nudie pictures that the dude had taken of his girlfriend, and instead of just looking past that & moving the files, they were actually looking at the photos. They told me that they get that a lot - people bring in their phones with dirty pictures of their girlfriend and ask them to move them over. I guess that's what you get for not knowing how to transfer files AND leaving said files with horny 20-something male employees. So you know they do look through people's phones instead of just doing their jobs.
But yeah, they shouldn't have just picked up the phone & started messing with it. Call Sprint and complain... if you complain enough you might get something out of it.
plainjane said:
While the techs at the Sprint store were working on my phone, they had another phone that someone had left with them so they could move everything over to their new one (or something to that effect). There were nudie pictures that the dude had taken of his girlfriend, and instead of just looking past that & moving the files, they were actually looking at the photos. They told me that they get that a lot - people bring in their phones with dirty pictures of their girlfriend and ask them to move them over. I guess that's what you get for not knowing how to transfer files AND leaving said files with horny 20-something male employees. So you know they do look through people's phones instead of just doing their jobs.
But yeah, they shouldn't have just picked up the phone & started messing with it. Call Sprint and complain... if you complain enough you might get something out of it.
Click to expand...
Click to collapse
What would I say? They effed up my wifes rooted Evos custom recovery? Her phone has been acting a little dopey since they did whatever they did.
For your recovery issues... have you tried reflashing the recovery?
And I would definitely call up Sprint. You just tell them that your wife was in there, buying a case, and was getting her card to pay when they took her phone without asking or explanation and plugged it up. Tell them that buying a case is irrelevant to running tests on the phone and demand an explanation for it. Tell them that your phone is acting finicky and that it wasn't before they plugged it up. They'll have to explain for themselves or back into a deal. Oh how many times I have called, and they have offered something to make up for their mistakes....
tropicalbrit said:
For your recovery issues... have you tried reflashing the recovery?
And I would definitely call up Sprint. You just tell them that your wife was in there, buying a case, and was getting her card to pay when they took her phone without asking or explanation and plugged it up. Tell them that buying a case is irrelevant to running tests on the phone and demand an explanation for it. Tell them that your phone is acting finicky and that it wasn't before they plugged it up. They'll have to explain for themselves or back into a deal. Oh how many times I have called, and they have offered something to make up for their mistakes....
Click to expand...
Click to collapse
true.
im contract free because sprint sucks and i call them on it. ive also received hundreds in credits...your voice needs to be heard. dont feel bad about complaining...it may take many calls and many different reps but stick with it. escalate, escalate, escalate. also, dont forget the better business bureau is on your side.
i hope you(op) get this rectified to your satisfaction...
i myself am disheartened about sprint services being turned off, disabled or roaming agreements being terminated across the country and may switch to either other carrier.

Screen going out so soon?

I think my screen may be going out on my DINC2. Every once in a while the screen with to completely black for a split second then return to normal. Any idea what may cause this? I have tinkered with the brightness settings already. Also I am unrooted, s on, GB.
Sent from my ADR6350 using XDA App
It may be a loose connection, in which case there isn't really anything you can do. Other than get a new phone
Sent from my finally rooted Dinc 2
beenz said:
It may be a loose connection, in which case there isn't really anything you can do. Other than get a new phone
Sent from my finally rooted Dinc 2
Click to expand...
Click to collapse
Unless the ribbon has wiggled loose... which in that case the phone can be opened and the cable refitted.
Sent from my Droid Incredible 2
I have only had my DINC2 a short time 2-3 weeks. It doesn't do it often though. Should I go to a Verizon store and get it replaced now or wait and see if it gets worse before I take it in? I would imagine that a rep would like to see the issue with the screen, but like I said it doesn't happen very often.
Sent from my DINC2 in Yuma, AZ
sacnotsack said:
I have only had my DINC2 a short time 2-3 weeks. It doesn't do it often though. Should I go to a Verizon store and get it replaced now or wait and see if it gets worse before I take it in? I would imagine that a rep would like to see the issue with the screen, but like I said it doesn't happen very often.
Sent from my DINC2 in Yuma, AZ
Click to expand...
Click to collapse
This would be a defect as it should not be happening. The first month is the best time to get stuff like this taken care of because it's easier to get it done at a store. I don't know how returns work now, but they use to require doing it over the phone, which means a longer wait to get it replaced. Plus, waiting to see if it gets worse may result in it just dying one day.
True ill go to a VZW store today after work.
Sent from my DINC2 in Yuma, AZ
I went to VZW and they are Becker to see if any updates were available and they applied the minor update for GB that was recently released and said if the problem persists to come back. That was yesterday. The screen has only done it once so i think I'm going to go back to VZW and see what else they can do.
Sent from my DINC2 in Yuma, AZ
Yes. Go back and don't leave until they replace your phone.
Get loud in the store if you have to.
Sent from my ADR6350 using XDA Premium App
TheAtheistReverend said:
Yes. Go back and don't leave until they replace your phone.
Get loud in the store if you have to.
Sent from my ADR6350 using XDA Premium App
Click to expand...
Click to collapse
This. Even if it does it once, because this is a problem with a hardware connection, not software.

[Help] Wife says she hangs up with her cheek.

My wife has been complaining that she hangs up on people in the middle of a call.
She thinks she hangs up with her cheek, but I don't know.
Has anyone experienced this?
Thanks in advance
No I haven't but it seems like her ROM doesn't support the proximity sensor or is broken and is needing a repair or replacement .
Odin it to stock if it isnt already and see if she still encounter this if she does take it to sprint and present them with the problem if you have tep
Sent From My Thugnificent SPH-D700 because its more than Magnificent
My wife had the same problem forever, its just because she isn't placing the phone correctly to her ear. and or is moving the phone so the prox sensor turns the screen on and then her cheek hangs the phone up.
That's happened to me before and so has after the call is over I see that all my radios are on and the notification shade is showing. The proximity sensor was deactivated and the screen turned on during a call. My cheek start pressing all sorts of buttons while I was moving about during a call.
Biggoron said:
No I haven't but it seems like her ROM doesn't support the proximity sensor or is broken and is needing a repair or replacement .
Odin it to stock if it isnt already and see if she still encounter this if she does take it to sprint and present them with the problem if you have tep
Sent From My Thugnificent SPH-D700 because its more than Magnificent
Click to expand...
Click to collapse
The phone isn't even rooted.
juanaraya92679 said:
My wife had the same problem forever, its just because she isn't placing the phone correctly to her ear. and or is moving the phone so the prox sensor turns the screen on and then her cheek hangs the phone up.
Click to expand...
Click to collapse
LOL "Hi honey, my smart friends at XDA say that you don't know how to hold a phone and it's your fault...What did you say honey?... I can't play with them anymore. AWWW!" (just kidding)
I'll have to come up with a sensitive way to deal with how she holds the phone.
Thanks for all your input guys, I appreciate it.
My gf hs the same problem. I have posted a thread about this in the past requesting the slide to answer thing ported to the in call screen so you would need to slide to hang up. It would protect agains proximity sensor failure.
Sent from my SPH-D700 using xda premium
I also have noted the issue. I was thinking it might be a sensor calibration issue.
It has been noted on every version of the ROMs I have tried.
Just explain to her that she gives off such a glow that it makes the sensor think it is away from her face in the bright sunshine and she needs to suppress her glow when on the phone.
Sent from my SPH-D700 using XDA App
A slide lock to end a call would fix this forever!!!
Does anyone know how to do this?
Sent from my SPH-D700 using xda premium
xopher.hunter said:
A slide lock to end a call would fix this forever!!!
Does anyone know how to do this?
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
This happens to my wife all the time and when she gets rolling, she might go on for five minutes until she realizes the other person isn't there anymore. Sometimes I'll purposely not call her back for a few minutes and say, "sorry sweets, you hung up on me again. The last thing I heard was blah blah" and she'll respond, "seriously?! I said a lot then after I lost you" and I'll just chuckle to myself...
Best part is, she won't want to repeat everything again so she'll give me the condensed version.
And yes, a slide to hang up mod would be FANTASTIC...I think.
Tell her to have smaller cheeks. (don't actually say that she'll F you up)
hayzooos said:
This happens to my wife all the time and when she gets rolling, she might go on for five minutes until she realizes the other person isn't there anymore. Sometimes I'll purposely not call her back for a few minutes and say, "sorry sweets, you hung up on me again. The last thing I heard was blah blah" and she'll respond, "seriously?! I said a lot then after I lost you" and I'll just chuckle to myself...
Best part is, she won't want to repeat everything again so she'll give me the condensed version.
And yes, a slide to hang up mod would be FANTASTIC...I think.
Click to expand...
Click to collapse
LOL. I just hate to be in same the room when my gf accidentally hangs up on an important phone call.
I hope a dev sees this and helps us make a slide to hangup mod.
Sent from my SPH-D700 using xda premium
I never had this issue until I jumped to GB. Now it is a real pain. I have to watch for the screen to see if it goes out or comes on while I am talking. Is there a way to calibrate the prox sensor? I kind of figured I would have to live with it, much like the fact that I cannot adjust call volume if the screen is off.
Since going to GB I have had a couple of hang ups, but I think most have been when I am holding the phone with my shoulder and it moves around on my face.
A bigger problem I have had is I will be on the phone with someone and get an incoming call. When I move the phone from my face to see who is calling it will switch over to the new call with out me doing anything!
I would put the phone back to my face to continue talking and would now be on the line with the new caller.
Anyways I am on Clean GB and my wife is GB stock and it has done it to both of us!
I've had this problem on CM9... forgot to check whether it is a Rom glitch or a broken sensor (need to flash to a TW rom)
Zeinzu said:
Tell her to have smaller cheeks. (don't actually say that she'll F you up)
Click to expand...
Click to collapse
You stole my idea. lol
xopher.hunter said:
I hope a dev sees this and helps us make a slide to hangup mod.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
I know what needs to be done, but don't know how to do it. It'd be phone.apk edits, and a bunch of them lol
Sent from CM9 EpicMTD.
zanderman112 said:
I know what needs to be done, but don't know how to do it. It'd be phone.apk edits, and a bunch of them lol
Sent from CM9 EpicMTD.
Click to expand...
Click to collapse
Hopefully it can be more easily implemented on cm7/9's phone.apk
Sent from my SPH-D700 using Tapatalk
She's lying! I told her to say that so we could get back to her planting tulips in my secret garden!
Sent from justlovejoy's Epic 4g powered by The GreenRomProject.com & SpinBackEntertainment.com
Let's Go NYG NYJ
Lmfao, nah I'm j/k idk lolol
Sent from justlovejoy's Epic 4g powered by The GreenRomProject.com & SpinBackEntertainment.com
Let's Go NYG NYJ

[Q] Q> Mic problem

So I acquired a ET4G the other day from a friend who had dropped it in some water. He did an insurance claim so he has his new one and gave me this one to play with. Everything works fine except the mic and the notification light was stuck on. This is more of a curiosity project than anything else.
I completely disassembled and cleaned the circuit board and contacts. Now the notification light works properly and the mic works when recording video.
There is no mic in skype, calls, searching, anything except video recording that I've tested so far.
Sooo, Does video recording use a separate mic , if not does anyone have any ideas? It's running CM9 right now but shouldn't make a difference.
To my knowledge its the same mic. I would try using odin to flash the el26 kernel with cwm5 by acs. Then using that to flash an el29 build rom. Such as calkulin 3.0. Just to make sure whatever your friend had on there is stock of latest release. That wat if there is problems you know for sure its not software related.
sent from my BAD A$$ Epic touch
Alright, Went back to stock, flashed Calk 3.0 still no good.
So I don't believe that it is a software issue. I can fully accept that it is fried, water and electronics just don't mix. I just don't understand it working for video recording but nothing else.
I think the are three mics on the board, I'd guess the main one at the bottom for calls is shot. It's possible it could be replaced if you can get it off, then with some smd paste and a heat gun you could put a new one on.
Sent from my SPH-D710 using xda premium
Interesting, I wasn't aware of this. Far too much work for a phone that cant be hooked up anyways. Although it would be kind of fun to see if I could swap Mics.
destriut said:
He did an insurance claim so he has his new one and gave me this one to play with.
Click to expand...
Click to collapse
I don't get it... how'd he get to keep the 'broken' phone?
Sprint definatley took mine..
Sent from my SPH-D710 using xda premium
Mike check one two one two.. Lol sorry had too.
Rocking The Blue Kuben
E4GTL33T said:
I don't get it... how'd he get to keep the 'broken' phone?
Sprint definatley took mine..
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I believe he said that he lost it, they asked him if he wanted to GPS track it and he said no. Paid the deductible and they mailed him a new one. That's why I am not to worried about fixing it, has a bad ESN anyways.

HELP: Ghost Menu

Hey guys so I'm having an issue with a phone, it used to happen once in a blue moon, but now it's happening all the time to the point the phone is almost unusable. It acts as if menu keys are being pressed, when I'm not even touching the phone! This video is a great example, someone has to have seen this. What's the fix?
http://www.youtube.com/watch?v=4JdsrgVJM9k
Galaxy Epic SGII - SPH-D710 JellyBean 4.1.2 GB27
nim6us said:
Hey guys so I'm having an issue with a phone, it used to happen once in a blue moon, but now it's happening all the time to the point the phone is almost unusable. It acts as if menu keys are being pressed, when I'm not even touching the phone! This video is a great example, someone has to have seen this. What's the fix?
http://www.youtube.com/watch?v=4JdsrgVJM9k
Galaxy Epic SGII - SPH-D710 JellyBean 4.1.2 GB27
Click to expand...
Click to collapse
From what I've read it happens in low signal areas. Here's a thread that may be helpful.
http://forum.xda-developers.com/showthread.php?p=23032612
Sent from my SPH-D710 using Tapatalk 2
There is a way to disable the menu key and use the search key as menu. It's somewhere in the general forums buried somewhere.
Sent from my SPH-D710 using Tapatalk 4
Dypraxxx said:
There is a way to disable the menu key and use the search key as menu. It's somewhere in the general forums buried somewhere.
Sent from my SPH-D710 using Tapatalk 4
Click to expand...
Click to collapse
Yes here it is
http://forum.xda-developers.com/showthread.php?p=39466458
Sent from my SPH-D710 using Tapatalk 2
Oh you guys are awesome.. big thanks for suggesting it, and then finding it
Dypraxxx said:
There is a way to disable the menu key and use the search key as menu. It's somewhere in the general forums buried somewhere.
Sent from my SPH-D710 using Tapatalk 4
Click to expand...
Click to collapse
I used that fix for a while, but over time, the problem actually gets worse and the search key will start phantom pressing, too. If you're one of the unlucky E4GT owners who have this problem, eventually ALL the capacitive buttons start randomly phantom pressing. Just a heads up from experience.
I suggest running a custom ROM with a Navbar (softkeys) you can enable, and then disable all the hardware buttons.
sasokutenshin said:
I used that fix for a while, but over time, the problem actually gets worse and the search key will start phantom pressing, too. If you're one of the unlucky E4GT owners who have this problem, eventually ALL the capacitive buttons start randomly phantom pressing. Just a heads up from experience.
I suggest running a custom ROM with a Navbar (softkeys) you can enable, and then disable all the hardware buttons.
Click to expand...
Click to collapse
No need for a custom ROM. I have a tutorial for any rooted TW JB build using multiple ways to get it done.
http://forum.xda-developers.com/showthread.php?t=2201012
Sent from my SGH-I337 using xda premium
This is how I fixed my fantom menu button, maybe not a good idea but I was tired no to be able to use my phone, so far no problems at all, I opened my phone and placed a piece of magnet sticker on top of a connector that goes to the bottom of the phone, the the piece of magnet is from a business card that I had on the front of my refrigerator so I cut a little piece of it and put it on top of the connector with the plastic side to the connector to make sure not to touch anything, here are some pictures of what i did, if you want to do it (it is on you) , I am just giving my results so far 3 weeks with no problems.
Sent from my SPH-D710 using xda premium
jc.m said:
This is how I fixed my fantom menu button, maybe not a good idea but I was tired no to be able to use my phone, so far no problems at all, I opened my phone and placed a piece of magnet sticker on top of a connector that goes to the bottom of the phone, the the piece of magnet is from a business card that I had on the front of my refrigerator so I cut a little piece of it and put it on top of the connector with the plastic side to the connector to make sure not to touch anything, here are some pictures of what i did, if you want to do it (it is on you) , I am just giving my results so far 3 weeks with no problems.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I'm not experiencing the issue but for the record, does it affect the button presses in any way after placing the magnetic piece there? Does all 4 of the hardware keys work without any hiccups?
Sent from my SPH-D710 using xda premium
Everything works normal, just like new, I did removed the magnet and the menu bottom gets crazy so I did place it back and works like it should. I know it is no something that people should do but I did not care about my phone anymore.
Sent from my SPH-D710 using xda premium
I can also back you up that this works!!!! Thanks sooo much works sooo much better!! Never woulda thought of it on my own. But did you notice any kind of signal issues after you did this
Sent from my SPH-D710 using xda premium
1 month and no fantom menu, signal is normal.
Sent from my SPH-D710 using XDA Premium 4 mobile app
still going?
jc.m said:
1 month and no fantom menu, signal is normal.
Sent from my SPH-D710 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How is this working out still? I was contemplating doing it with a piece of rf shielding but that would've short circuited everything:laugh: That is totally genius on your part!
I loaded a custom ROM on mines and went back to EL26 modem (check my latest post to see the logic behind it)
If this works it's good for those who don't want to go the route I did :good:
I can say my problem with the Ghost menu is completely gone, and I totally forgot I had it.
Sent from my SPH-D710 using XDA Premium 4 mobile app
jc.m said:
I can say my problem with the Ghost menu is completely gone, and I totally forgot I had it.
Sent from my SPH-D710 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ok, I added your solution to my post and thanked you. I hope more people will benefit from your findings :good:
jc.m said:
This is how I fixed my fantom menu button, maybe not a good idea but I was tired no to be able to use my phone, so far no problems at all, I opened my phone and placed a piece of magnet sticker on top of a connector that goes to the bottom of the phone, the the piece of magnet is from a business card that I had on the front of my refrigerator so I cut a little piece of it and put it on top of the connector with the plastic side to the connector to make sure not to touch anything, here are some pictures of what i did, if you want to do it (it is on you) , I am just giving my results so far 3 weeks with no problems.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Can you confirm that this fix is still working?? There is a guy on Youtube that does a similar fix but he removes the motherboard and sandwiches in some aluminum foil where you have the magnet on this side. I like your fix a lot more since it is obviously a lot easier. Please let us know if this fix is still working. Thanks!
CentralVAHere said:
Can you confirm that this fix is still working?? There is a guy on Youtube that does a similar fix but he removes the motherboard and sandwiches in some aluminum foil where you have the magnet on this side. I like your fix a lot more since it is obviously a lot easier. Please let us know if this fix is still working. Thanks!
Click to expand...
Click to collapse
I cannot. I believe the symptoms manifests in low signal environments, with the mobile network running. Turn off mobile data to test.
Some swear by it, but I lack the knowledge to validate it, as I am not an electrical engineer.
Much of this comes down to your tolerance for pain. I just bought the Note 3 due to this exact issue. Others have returned their phones because of it. Some replacements end up with this same problem, or busted power buttons.
If you have the desire to keep your phone and the ability to try the fix, then back up everything on it, and execute the procedure; or find someone who can.
Other options are turning off mobile networks whenever possible, trying to get a replacement, or...
Get another phone. The used marketplace is teaming with good deals on S3s, use an upgrade, get a granny phone. You have choice.
I hope that some of this is helpful.
Good luck!
Sent from my SM-N900P using Xparent BlueTapatalk 2
The only REAL fix that I was able to get is sending it back to Sammy and they replaced the PBA(motherboard). This is after sending it back to them two other times and they replaced the LCD screen and mini-jack. I just got it back and gave it to my wife when I got the S3, and immediately she said that in 3g areas it did the phantom menu. After calling and telling them two returns is unacceptable, they expedited the repair, fixed the RIGHT thing this time, and in over a month, there's been zero issues. Not sure if this is an option for anyone as you may be out of warranty, just passing on what finally worked for me. Good luck.
I have had this issue, non-stop, for the past year. It has gotten worse so I contacted samsung and sent my D710 to them to have it repaired.
They replaced the screen, sent it back but immediately (while trying to activate with Sprint) my phone began the phantom menu button. Not only the menu, but I also get phantom search & back key presses. I sent the phone back to samsung, again, and this time they replaced the PBA and still, i have the phantom issue. I called samsung but wont send the phone back a 3rd time. So I visit the sprint store after finding these threads, and the sprint tech replaces my screen again (free of charge) and before I even start my car to leave the parking lot... phantom key presses all over again.
I am convinced there is no fix for this, other than a hardware hack. I tried the magnet trick you guys speak of, but it did not change a single thing. I can trigger the phantom key press by simply sending (or receiving) a text message. It makes it near impossible to have a text-conversation with anybody.
My last resort is to sell the phone on ebay or craigslist to some unsuspecting fool, and replace it with a HTC or some other brand who actually understand RF interference and how stupid it would be to place the 3G antenna anywhere near such a sensitive chip.
Jared King said:
I can also back you up that this works!!!! Thanks sooo much works sooo much better!! Never woulda thought of it on my own. But did you notice any kind of signal issues after you did this
Sent from my SPH-D710 using xda premium
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Click to collapse
So Jared is your "fix" still working???

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