Develop Bugs

Sprint recognizing the Body Gloves crappiness...

So, over the past two months, my body glove case from sprint has basically just fallen apart. I remember when u first got it, I thought a lot of the reviews were full of **** bc it worked so well for me. Then, both of the top corners chipped off the backside just from normal use! No drops! I don't even put my phone in pocket, I use a holster.
The straw was when the piece by the volume broke. I called sprint, and they said that it was an in store issue. So I went in the next day.
I go in with my receipt. It was just over two months old, so I was all ready to cuss these people out when they said something, but the guy who came to the podium said I dint even need my receipt, that it was known problem and they replace these all the time.
Of course it varies store to store so ymmv, but if yours gas broken, its at least worth giving a shot at just bringing it back bc it seems like they've caught wind that these things are junk.
All spelling errors thanks to xt9 on my Evo!

Which body glove case?
Was it this one?
http://www.estocksurplus.com/product_info.php?products_model=BG-9145301-MobA

No, its the one sold directly from sprint
All spelling errors thanks to xt9 on my Evo!

the reason you didn't need a receipt is because its a Sprint only product, and its less than a year old because its for the evo (obvious) and sprint warranties all of there accessories for a year.
You are however by policy still supposed to have a receipt but i'll tell you right now that accessories at sprint stores are fairly loosely controlled haha solong as its rung out of the inventory doesn't matter
oh and BTW every single body glove I've ever sold for sprint was a POS the coating always comes off.

LOL I told ya! Even the one from bodyglove with the foam back is crap. I have had both versions and they are both POS. I will never buy a body glove product ever again, as mentioned they always start to peel as was the case when I had my Lg env touch. Otterbox needs to get the ball rolling so I can buy a case that doesn't explode when you drop it.

Mine broke recently too, I'm going to try too return, what will they do, refund me, give me new one, or can I exchange for different case?
Sent from my HTC Evo 4G using XDA app

I'm on my 3rd right now, the others have been returned without an issue. This one will probably go back soon as well because it's starting to break, that is, unless the Otterbox cases are available before it completely breaks.

This story is an EXAMPLE of why you shouldn't go into a store or whatever with a "I'm going to cuss them out if they dont do what I want" attitude.
Ask anyone who works customer service and they will all tell you that customers who act like assholes and start cussing etc will be told to leave.

MrDSL said:
This story is an EXAMPLE of why you shouldn't go into a store or whatever with a "I'm going to cuss them out if they dont do what I want" attitude.
Ask anyone who works customer service and they will all tell you that customers who act like assholes and start cussing etc will be told to leave.
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Damn you, you worthless piece of...
Oh, my bad. I agree with you completely. Good point. Chances are if you have a problem, it's a pretty common problem. If you are calm, they will be much more willing to help.

mine broke at the volume rocker, and they wanted to give me a cheesy ass rubber one.. I said EFF that, i just ordered 2 seidio rugged cases for me and my bro.

TJDuckett said:
I go in with my receipt. It was just over two months old, so I was all ready to cuss these people out when they said something, but the guy who came to the podium said I dint even need my receipt, that it was known problem and they replace these all the time.
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you sound like a delightful person...

before i got my case from BB i went thou 5 of them POS bodyglove cases

Just remember retail employees are there to sell you crap and help you, make it easy on them and let them do there job.
they didnt make the case, they didnt make the f'ed up billing process, they didnt make your problem haha.
Altho I will admit I f'ed up some peoples sprint accounts before, minor stuff, always fixed it, just a email away haha. very rare.

I got one off Ebay for five bucks. I wonder if sprint would replace it.
Sent from my PC36100 using XDA App

I threw mine in the trash today at lunch...

Does it have to be within 30 days from purchase to get it replaced or refunded?

No, all accessories are covered with a year warrantey. I used up 6 of those crappy cases and never had a problem returning them.
They even let me return my last unbroken one and credited it towards the purchase of a new otterbox case.

I bought my evo used and it came with a Body Glove case. I have to say it is the biggest pos i have ever seen. The grey rubber back is peeling off and yes the part by the volume broke on mine too. I just filed down the sharp edges, I like having easier access to the volume. I'm going to be a freeloader and see what they will offer me in exchange.

rahb0sse said:
I threw mine in the trash today at lunch...
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Lol nice. Im wondering if I can take mine in and subtract the price for this crap and get an otterbox. I don't have my receipt though
Post while drift

Jfree3000 said:
Lol nice. Im wondering if I can take mine in and subtract the price for this crap and get an otterbox. I don't have my receipt though
Post while drift
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you should be able to! i did this last night and all i paid was the $10 difference for the otterbox! the reps says he has replaced more than 10 of these cases!

[Q] Replacement Screen!

Yo guys, Had a bad day today.... Broke the screen on my phone. Does anyone know where to get replacement screen's from now a day's? Preferably not Ebay as i hate it but If that's the only place i guess i must. Now I have checked ebay but the ammount of Galaxy Nexus S Screen's that are on there it didn't seam like anyone would have any replacement screen's... could be wrong though! Any help appreciated
Kind Regard's James Mackay

You broke the screen already!? What happened?

You not going to tell me that you didn't insure device worth 500quid?
Sent from my GT-P7510 using xda premium

ill admit that this is the first phone ive had that i DID insure !

What happened? ... How is broke?

I was wondering how long it would be before someone killed one. I very much doubt you'll have any luck sourcing a screen for one this soon after it's release, your only choice might be to contact Samsung regarding repair I'm afraid.

Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk

wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
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There wont be any replacement screens out for quite a while im afraid, maybe 6 months or more as this is such a new phone and all available stock will be going to make the phone itself or held by samsung for repairs. As mentioned before your only option if you want it fixed is to send it back to samsung for repair or claim under your contents insurance if you have accidental cover.
Mark.

wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
do you have accidental damage on your home insurance? might be worth checking if they will cover you that way. All my gadgets are covered this way, whether inside or outside the house.

God know's ha, I'm currently living at my mother's so no idea if she has or not! Ahhh well, as i said i didn't expect there to be any screens. I can still use the phone, and at the moment can't be arsed with the hassil of ringing all these place's to check if they will replace it. Thanks anyway's guys, Got a perspective from it if anything .

Did you pay for it with a credit card? You may be covered for accidental damage eg barclaycard:
Purchase protection
Buy eligible goods worth over £50 with a Visa or MasterCard credit card and they will be protected against accidental damage, loss or theft for the first 90 days, subject to an excess of £50. If any of these occur in that period, you should notify us within 45 days of the incident, and the police within 36 hours. You're covered for:
Sent from my Galaxy Nexus using XDA App

You might want to look into a warranty like square trade. I was looking at insurance options myself and square trade seems to be the best. They allow you to buy insurance for a phone that is up to 30 days old. It might not be the most ethical thing to do to buy it for an already broken phone but they wouldn't offer that service if it wasn't profitable for them.
The plan is not cheap, and there is a deductible for replacement but it beats having a broken phone for 2 years.
http://www.squaretrade.com/pages/android-landing1#coveragePop

wizkid6000 said:
can't be arsed with the hassil of ringing all these place's to check if they will replace it.
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I am shocked . 500 quid phone barely a couple of weeks old and you can't be arsed to get it fixed? I would have literally in tears!

i saw on eBay it has already full housing.

The only parts site I know of is cnn.cn.
It doesn't look like they have anything for this phone right now though.

Well it isn't that bad. I can still use the phone perfectly and only notice the cracks when the screen is off. I can't get hold of a screen and am not dealing with insurance company a cause I feel them to be a majour pain in the arse. No point in getting worked up over something I can't change . I'll buy a screen when I find one online. Thanks for all your options though
Sent from my Galaxy Nexus using Tapatalk

I'll be going to china on december 7-8 and 14-16, i'll check it out for you, i'll look on the 7, and let you know, and if the price is ok, you can paypal me and i'll buy it on the dec 14, at present i'm searching for white nexus s battery cover for members in this forum.
dont expect the screen to be cheap, i remember the nexus s screen cost approximate USD 120 when the phone was first released.

I have had my Galaxy Nexus for 5 days, and have also cracked the screen.
Problem is I have no idea how it happened. Phone was fine this morning when I set out for work and put it in my trouser pockets. But when i got to work and went to use it there was a huge crack across the screen, about at the point where the curve starts.
So i thought i would try my luck and see if I could get it replaced under warranty, as i had not dropped it or damaged it in any other way, so felt it was a manufacturing defect. Unfortunately I had no luck. As far a Phones4u (Where ig got it from) are concerned a cracked screen is accidental damage, so i will have to pay to get it repaired.
Then they quoted me a cost of £40-£70 for the repair, with the final cost inside that range depending on the amount of damage they had to fix. Now if the fix comes in under £70 i will be extremely happy. When i broke a Galaxy S screen it was £70 for the part alone, so under £70 for the part and fix looks like a good deal, so i accepted thinking i would get nowhere with my warranty argument.
I am waiting for the catch as currently it sounds too good to be true, as i was expecting something closer to £200. I will let you all know how it goes.

Pics or it didn't happen
telepathically sent with my Galaxy Nexus which is being imprisoned by FedEx

pics
same thing happened to me, dropped from 2 feet onto linoleum.
still very usable, only somewhat annoying. guess i will wait a few months for replacements to appear. in the meantime i am ordering a case. also just want to say i have never dropped and broken a phone in my life before this.

galaxy nexus repair price

I am one of those people who have a crack on my nexus screen.
its not a major crack in the middle of my screen so I am not rushing to get it fixed, but when I contacted a lot of repair shops near me, the price to replace the LCD is seems to range in $300-400.
will this price ever go down? some guy told me it will only go up as time passes..
im not sure if he said that so I'll go fix my phone at his shop
or
if he was being honest...
so the question is
will the price of repair cost for this phone go down eventually? if so, will it ever be around $100-200?
Sent from my Galaxy Nexus using XDA

Gonna have to do it yourself for a fraction of the price. It is not worth it to pay $300 for a repair... that's well over 1/2 the price of what a used device goes for. Even like $200 is atrociously high.

The cheapest I have found the replacement screen is $269, so the quotes you are getting sound about right. You could try to buy the screen and do it yourself. If you want to try it, here is a link to the part on Ebay: http://tinyw.in/vXxI. Also, for a complete teardown tutorial go here: http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1. Even though that is for the GSM model, it should still help you out because there isn't much difference.
As far as him telling you that it will get more expensive, I don't know. It is possible because because of supply and demand. It's also possible it could get cheaper especially if third party Chinese vendors start making them. You can get a screen & digitizer for an iPhone 3GS for $8 from China. They are not the same quality you would get from OEM's, but they do work. I have bought and fixed many, many broken iPhones and used the aftermarket screens and sold them for profit. The problem is, the Galaxy Nexus is not near as popular as the iPhone, so it's hit or miss whether or not these thrid party vendors will make them. If it was a Galaxy S 2, you could probably find it.
Good luck!
PS. Get the insurance next time. You would have to pay $100 deductible, but you would get a refurbished or brand new phone and usually the next business day after filing the claim.

You should definitely give Samsung a call, you should see the answers I posted in my related thread: [Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered and see if my notes there help you. I got my phone repaired for less than $165.00 which seems to be in your $100-$200 range.

Getting it repaired for $270 is INSANE people...you could get a new Galaxy Nexus for $349 from the Play Store right now.
I just cracked my screen (so dumb and I just knew it was cracked fro mthe way it hit the ground completely flat on the screen)...Samsung told me it will cost me $250 not including shipping...others have told me different prices from Samsung which is very disconcerting....I said screw it and ordered the entire LCD/Digitizer display from Ebay for $199 with expedited shipping which came out to $224....I'm pissed about about paying this price but I have a white Galaxy Nexus and want to keep a white one....so I just got fed up and ordered it...the process for doing it yourself doesn't seem too hard...and I already have a screw driver that fits the screws holding the phone together behind the battery door...hopefully all goes well tomorrow.

I actually just got off chat support with a Samsung rep, and they told me that it would be roughly $165 to send it in for replacement. Most everything else hovers around $150-$200, so I figure I'll just send it in to them.

Botched Attempt, WHAT TO look out for
http://forum.xda-developers.com/gal...-glass-lens-replacement-t1946828/post51659636
Botched Attempt, WHAT TO look out for

I just bought a new OEM screen digitizer LCD for less than 85. shipped on eBay.

Yeah, I had a crack in the digitizer glass. I bought a used ebay screen for $50 and replaced it myself. Works like a charm.

Just received my lumia 900 am I being picky???

Ok guys this is the first phone since the OG google nexus that has totally blown me away. This thing is gorgeous and feels great in hand. But ofcourse like with every new purchase I first start to look for any imperfection/defects. So now here is where I need the help of my XDA friends. As I press along the side of the phone where the buttons a located, specifically in between the power button and camera shutter that portion of the phone actually can be pushed in. It sort of feels as if there is a slight give between the lcd and the body in that area. I tried pressing down on the oppositte side of the phone where no buttons are located and there is no give. Can anyone confirm this? Thanks!
Also, the capacitive buttons are a dull off white color. Is that normal?

Mine does not give at all. If it does I suppose I would have to squeeze it like crazy. The build quality compared to pretty much everything else is vastly superior.

cubanaso said:
Ok guys this is the first phone since the OG google nexus that has totally blown me away. This thing is gorgeous and feels great in hand. But ofcourse like with every new purchase I first start to look for any imperfection/defects. So now here is where I need the help of my XDA friends. As I press along the side of the phone where the buttons a located, specifically in between the power button and camera shutter that portion of the phone actually can be pushed in. It sort of feels as if there is a slight give between the lcd and the body in that area. I tried pressing down on the oppositte side of the phone where no buttons are located and there is no give. Can anyone confirm this? Thanks!
Also, the capacitive buttons are a dull off white color. Is that normal?
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Click to collapse
The buttons are indeed off white in color. I didn't notice this at first, the samsung buttons lit up.
I cannot find that squishy spot you speak of. Holding it in my hands right now...can't feel what you're feeling.

Yeah I feel it. I'll probably go into a story on Monday to confirm and maybe swap it out. Thanks!
Sent from my Lumia 900 using Board Express

No Give whatsoever on mine. Pushing on the screen there, it gives ever so slightly, but not pushing on the side. But I have to push more than normal to get the screen to move at all. Likely, it's a soft spot in the plastic?

Awesome phone live it...main complaint is that sim card slot looks very brittle and the top looks already bent. Other than that this is the first windows phone I think I will keep it for some time.
Sent from my Lumia 900 using XDA Windows Phone 7 App

Are you guys gonna be any screen protectors (Zagg or someting like that) or a gel case or bumper to protect it further? I also saw the Case-Mate Pop Case which has a kickstand built-in that is kind of cool to have.

I think I will be doing injustice if I use any case with this beautiful hardware. I will go bare with no screen protector and case.
Sent from my Lumia 900 using XDA Windows Phone 7 App

Unless you got black xD the blue is just too sexy
Sent from my MB860 using xda premium

Alright guys well I've just been through hell with att yet again. I went to my local corporate store and confirmed that my device is defective. The plastic located just between the camera button and power flexes inward and makes a noticeable clicking noise. The rep told me that they have the phones in stock but cannot exchange mine until Monday. Well I found that to be unacceptable and asked to speak to the manager. The manager approaches me half listens to my situation and midway through my story he interrupts and says he will not exchange the defective item. As you can imagine iam livid. I go back to my car and call customer service. After being on the phone for 30 minutes and explaining my situation yet again, the rep agrees that they should exchange the device. She asks me to walk in and put the manager on the phone. I do as she asks and allow this situation to go on. After another 20 minutes the manager wouldn't budge. All in all iam stuck with a defective device until Monday and $75 in courtesy credits. Imbisels, when will they learn its not about the money its about the customer service. $75 in credits as opposed to an exchange? Really? I wish nokia would have launched an unlocked device side by side. I would pay $100 extra not to deal with this carrier crap anymore. Thanks for listening to my rant people.

cubanaso said:
Alright guys well I've just been through hell with att yet again. I went to my local corporate store and confirmed that my device is defective. The plastic located just between the camera button and power flexes inward and makes a noticeable clicking noise. The rep told me that they have the phones in stock but cannot exchange mine until Monday. Well I found that to be unacceptable and asked to speak to the manager. The manager approaches me half listens to my situation and midway through my story he interrupts and says he will not exchange the defective item. As you can imagine iam livid. I go back to my car and call customer service. After being on the phone for 30 minutes and explaining my situation yet again, the rep agrees that they should exchange the device. She asks me to walk in and put the manager on the phone. I do as she asks and allow this situation to go on. After another 20 minutes the manager wouldn't budge. All in all iam stuck with a defective device until Monday and $75 in courtesy credits. Imbisels, when will they learn its not about the money its about the customer service. $75 in credits as opposed to an exchange? Really? I wish nokia would have launched an unlocked device side by side. I would pay $100 extra not to deal with this carrier crap anymore. Thanks for listening to my rant people.
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wow, that is complete crap. did they even give you a reason not to exchange? too bad they didnt release this on tmobile. im sure they will make a unlocked version sometime which is what im probably going to buy

I don't think the store is the issue. Its at&t corporate. They have said, sell the device early, you are terminated. One of the reps told me they have been warned, any scanning of and in store device means their job.
I took my device in yesterday to change out the sim. Before the guy could help me he had to call and get permission. Because I preordered in that store, I was in the records, they could help. I went in today to port another line over . The rep was telling me how paranoid everyone was about even touching this phone until Monday.
Freaky. I wouldn't blame the manager. Any chance to try another store, though I expect the results will be the same.

They can't sell the phone until launch day in the sales system is all. It won't even populate a price until then. They will swap it out for you and it's not like the phone is unusable. Most preorder phones don't show up until launch day so it's an issue that doesn't normally come up.

"Rule #6: Don't take yourself so goddamn seriously."
- Benjamin Zander
Sent from my Kindle Fire using xda premium

Just wait till Monday. What's the big deal here. They've agreed to a swap + $75 credit. Seriously, this is just a phone.
Sent from my MB860 using XDA

I the end of the day sure it's just a phone. Life goes on, I have my health my family and a cell phone to make calls, lol...ok ok. But when your a stock holder in a company, you've invested time and money into a product since its inception and these are the results you see time and time again, it is very disappointing. I want to see the product succeed. But unfortunately, I feel as if at&t will be the reason why it might not. That's my biggest problem. I can wait til Monday no problem, your right. But I've been waiting since October 2010. This frustration comes from someone that believed in a product when everyone else said no.
Sent from my Lumia 900 using Board Express

Corporations create policies and procedures to make sure things work smoothly for everyone. You are asking AT&T to break rank & order to do something for you. If they did that for everyone there would chaos. Monday sounds very reasonable to me.
Sent from my Lumia 900 using Board Express

Your absolutely right. Can't wait to get my replacement Monday and enjoy the success of windows phone.
Sent from my Lumia 900 using Board Express

[Q] What should I do?

On Monday the cheap case I had gotten for my Gnex broke. I wasn't too worried since I have a 2100mah battery on its way, and I was going to have to buy a new case anyways. As fate would have it, the day I decide to leave my apartment with a naked phone is the day I drop said phone in the parking lot. The phone still works 100%, but the screen is cracked. I went to my local Sprint repair store and they told me they could repair the device, but it might be a while (as log as 2-3 months) before they could find a replacement screen. This of course would be covered by my "Total Equipment Protection" insurance plan that I have through Sprint. My other option is to drop $100 for a deductible and get a replacement unit. Unfortunately for me, it's the end of the month and I got a few other important bills that I need to take care of before I can go dropping a chunk of change like that on a replacement phone.
What I am wondering is this: If I went ahead and paid the $100 for the replacement phone, do you think I would be able to turn around and sell the damaged unit to someone so they can use it for parts or whatever, and I could offset the cost of replacing the phone? I've never faced this problem before, so I just want to see what my options are. If anyone has any thoughts, suggestions, or ideas they would like to share, I would be more than happy to hear them.
I'm attaching a pic of the phone in it's current state. I don't know how well you can see the damage done to the screen, though.

That is unfortunate. If you look for a digitizer online you can find a tear down and fix it yourself, if you are comfortable doing that. If you do pay $100 for a refurb, wont you have to turn your old phone in?

As far as I know, you do not have to turn the old phone in. I think they want you to, so they can of course tear it down and sell it for parts or repair it and sell it as a refurbished unit. I'm not entirely sure though if you are required to hand over the damaged unit that is being replaced.

Unfortunately they will ask for your broken phone. UNLESS, you play it smart and say it got stolen.(you will have to make a police report, as they will ask for the report)
It's either you play the game of Cops & robbers and you let them win by keeping your phone & using it for a refurbished item. Or you win, and beat them at their own game by...Paying the $100 for a "new" refurbish nexus that they stole back from a customer like your self & keep your current phone.
With time, fix it yourself...
Then possibly sell, gift (girlfriend), keep for a long time (antique), or just have the privilege of carrying two Nexus!