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Hi,
I have an gel case on my desire and when i drop it either nothing happens to it or it will switch off and ill turn on and it works. today i dropped it in the house and the screen went blank, the screen isn't broke and the touch screen is working but the display is black ?
thanks in advance.
Any help please?
Sent from my E10i using XDA App
Just send it back to htc, i don't see other solution...
vnvman said:
Just send it back to htc, i don't see other solution...
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Click to collapse
i have had i over a year now
faddys123 said:
i have had i over a year now
Click to expand...
Click to collapse
Assuming you're from Europe, according to EU law:
"Article 5
Time limits
1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery."
Check if your country adopted this. It should, cause afaik it's pretty farking old...
vnvman said:
Assuming you're from Europe, according to EU law:
"Article 5
Time limits
1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery."
Check if your country adopted this. It should, cause afaik it's pretty farking old...
Click to expand...
Click to collapse
thanks yes i live in the UK but the phone wasn't sent i bought it from the shop on contract a year ago, so i go back to phoens4u would they be able to sent it back according to this law?
faddys123 said:
thanks yes i live in the UK but the phone wasn't sent i bought it from the shop on contract a year ago, so i go back to phoens4u would they be able to sent it back according to this law?
Click to expand...
Click to collapse
I think so, but you'll have to show them that you know the law and all, and you're not likely to get fooled, then i guess they'll behave
Btw: delivery by the way it's meant there is just the moment when you get your hands on the good, it has nothing to do with shipping afaik.
Cool so I will go to phones4u tomorrow tell them I need a repair and show them these if they say no and can you give me a link to.it so I can print it off
vnvman said:
I think so, but you'll have to show them that you know the law and all, and you're not likely to get fooled, then i guess they'll behave
Btw: delivery by the way it's meant there is just the moment when you get your hands on the good, it has nothing to do with shipping afaik.
Click to expand...
Click to collapse
Sent from my E10i using XDA App
@faddys123
Is your phone rooted? custom rom? if so then bad news warranty is lost
shankly1985 said:
@faddys123
Is your phone rooted? custom rom? if so then bad news warranty is lost
Click to expand...
Click to collapse
how will they know if the screen is blank ?
faddys123 said:
how will they know if the screen is blank ?
Click to expand...
Click to collapse
Good point They still probaly will ask you if you rooted though, what you say is up to you
shankly1985 said:
Good point They still probaly will ask you if you rooted though, what you say is up to you
Click to expand...
Click to collapse
theres a thread in the general desire forum about the warranty getting void, well it is worth a try better than nothing i guess...
do you know where i can get that law that was mentioned before??
and also my phone has been repaired once by them would my warranty get renewed form that date ?
faddys123 said:
how will they know if the screen is blank ?
Click to expand...
Click to collapse
They will know when they repair the screen.
Maybe you could flash an RUU from your PC?
Tarothsword said:
They will know when they repair the screen.
Maybe you could flash an RUU from your PC?
Click to expand...
Click to collapse
ill try where i can get the latest ?? that works
Get them here http://forum.xda-developers.com/showthread.php?t=695667
Tarothsword said:
Get them here http://forum.xda-developers.com/showthread.php?t=695667
Click to expand...
Click to collapse
cant find the one from orange uk ?
anyways after i do this, can i go the phones4u shop and ask them for a repair ? if even though its been over a year and i can use the EU law that claims i have two years ?
faddys123 said:
cant find the one from orange uk ?
anyways after i do this, can i go the phones4u shop and ask them for a repair ? if even though its been over a year and i can use the EU law that claims i have two years ?
Click to expand...
Click to collapse
Not sure but I think in the UK we only get 12 months
Tarothsword said:
Not sure but I think in the UK we only get 12 months
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Click to collapse
is there any proof of this in the uk law ?
edit: my phone has been repaired once by htc would my warranty get renewed from that date it got repaired ?
Does anyone know where I could get an original replacement back cover for my white galaxy s3? For some unknown reason My S3 has a black dot on the upper back side. It is very small, about a mm wide but it still nags me... As you can see from the attachment, the dot is underneath the hyperglaze layer as any amount of cleaning doesnt get rid of it...
Does anyone know what i could do?
If it's manufacturing defect you can get it replaced under warranty.
I have the same problem, same place as yours just opposite end. Already had 1 S3 replaced under warranty due to SIM card slot being faulty, not keen to try my luck with this.
Sent from my GT-I9300 using Tapatalk 2
Joshnz said:
I have the same problem, same place as yours just opposite end. Already had 1 S3 replaced under warranty due to SIM card slot being faulty, not keen to try my luck with this.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
I've sent an email to the customer services asking for a replacement, hopefully it will go through. I am not willing to send my phone to them, especially since this is faulty on a removable part of the phone...
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
I'd would definitely push for replacement if it is a manufacturing defect...if you are in the UK quote the sale of goods act and fit for the purpose etc .. Quick google wil give you the full terms .... State trading standards if they don except the above
Good luck
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
This absolutely is unacceptable..... Samsung loves to treat their customers like ****.... My SIII didn't play music through any headphones except the original that comes with it, and they refused to replace it saying that we do not give warranty of any 3rd party accessories......
pigglett said:
I'd would definitely push for replacement if it is a manufacturing defect...if you are in the UK quote the sale of goods act and fit for the purpose etc .. Quick google wil give you the full terms .... State trading standards if they don except the above
Good luck
Click to expand...
Click to collapse
Yeah, ive sent them a 2 page email quoting the "Trade Descriptions Act 1968", I am appalled by this. It is funny how they can dismiss me without any true argument. Sometimes i think they assume we are all idiots...
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
Yeah, that is pretty unacceptable and one thing they need to change if they ever want to be Apple. They need to let their employees do what they want to please the customer.
After reading that again, it might be just a communication problem. Sounds like this person thinks that you are just asking for a spare cover when nothing is wrong with your old one.
You might have make sure they are aware that your cover is defective or they probably have the right to request that you send the defective cover in. Either way, keep *****ing and I am sure they will cave.
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
In response to your query, please be advised that if the back of the handset came with any markings then you would need to contact the original retailer of purchase regarding this issue. The retailer would warranty the device for the intial 28 days of ownership. If it was sold to you in poor condition then they would be able to exchange the handset.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
David
Online Support Team
SAMSUNG Customer Support Centre"
After dismissing 3 pages worth of communication, they are now blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
polesp said:
After dismissing 3 pages worth of communication, they are not blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
Click to expand...
Click to collapse
Your warranty is with the retailer. Besides the warranty, you have a right to reject the goods for a short time after purchase if there is any defect.
A lot of people think the manufacturer is responsible for warranty, this is *not* true unless you bought directly from the manufacturer. Samsung will dictate the terms of the warranty and may or may not provide the warranty service to or on behalf of the retailer. The legal responsibility is always with the retailer.
Did you buy it from a market stall or something?
---------- Post added at 12:06 PM ---------- Previous post was at 11:58 AM ----------
polesp said:
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
Click to expand...
Click to collapse
polesp said:
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement.
Click to expand...
Click to collapse
If the cover is in good condition when the product is purchased then anything that "happens" to it would not be covered under warranty, as any "happenings" would be (accidental) damage. The only exception is if the cover had a pre-existing fault which was not obvious at the time of purchase; imagine trying to prove that!
You aren't dealing with a warranty issue, rather product quality and fitness for purpose. You need to reject the product, not claim under warranty. These are entirely separate issues!
dehaani said:
Your warranty is with the retailer. Besides the warranty, you have a right to reject the goods for a short time after purchase if there is any defect.
A lot of people think the manufacturer is responsible for warranty, this is *not* true unless you bought directly from the manufacturer. Samsung will dictate the terms of the warranty and may or may not provide the warranty service to or on behalf of the retailer. The legal responsibility is always with the retailer.
Did you buy it from a market stall or something?
---------- Post added at 12:06 PM ---------- Previous post was at 11:58 AM ----------
If the cover is in good condition when the product is purchased then anything that "happens" to it would not be covered under warranty, as any "happenings" would be (accidental) damage. The only exception is if the cover had a pre-existing fault which was not obvious at the time of purchase; imagine trying to prove that!
You aren't dealing with a warranty issue, rather product quality and fitness for purpose. You need to reject the product, not claim under warranty. These are entirely separate issues!
Click to expand...
Click to collapse
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
polesp said:
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
Click to expand...
Click to collapse
Personally it wouldn't bother me and I wouldn't return it, however...
It's a £500 item which you would expect to be aesthetically perfect, there should be no issue returning the phone for a swap if it's done at the earliest opportunity. Rejecting goods in the UK does not have a legally defined time-scale, the law states that you have a "reasonable time" reject them; the time-scale varies depending on the nature of the product.
polesp said:
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
Click to expand...
Click to collapse
I'd take it back to Tesco ..print off the Samsung email as proof
Good Luck again
p.s take no poop off them
polesp said:
After dismissing 3 pages worth of communication, they are now blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
Click to expand...
Click to collapse
Unfortunately, they are technically right though. Particularly in regards to the Sale of Goods act. The contract is with the retailer, not the manufacturer. I'm quite surprised they haven't just replaced the cover as it must cost virtually nothing, but they are within their rights to refuse if it's not covered by the warranty. The retailer should replace it though.
ebay
I picked one up from ebay, worked perfect.
Sent my phone to Samsung after flashing a rom for international. i have a scratch on the phone and im wondering if they are going to fix it... Dont know what the messages mean sooo here are the messages....
*10/15/2012//18:30:06//0001773863//Telephone//ASC*
Phone is OOW by condition, touchpanel is damaged.
*10/15/2012//18:30:06//0001773863//Telephone//ASC*
10/15/2012 5:29 PM-Esmerlda Vera: Ticket is pending status. Pending Reason: Add Standard Charge + LCD Charge
*10/12/2012//11:40:35//0001773863//Telephone//ASC*
10/12/2012 10:39 AM-Khatie Rodrigez: Accessory: BATTERY,BATTERY COVER
*10/12/2012//11:40:35//0001773863//Telephone//ASC*
10/12/2012 10:39 AM-Khatie Rodrigez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*10/12/2012//11:40:31//0001773863//Telephone//ASC*
was found upon initial inspection. however, this may or may not relate to the failure symptoms.
You actually sent your phone in for a scratch? That better be a pretty serious scratch because now they want you to pay money to replace the whole damn panel.
From what i'm seeing they are considering your device out of warranty (OOW), no doubt due to your bad flash. The touchpanel and standard charge + lcd charge comments lead me to believe that they are replacing atleast the top glass, if not the entire SAMOLED and as best i can figure from the last 2 lines whoever received the package chose not to make the decision of whether the damage to the touchpanel was caused in shipping. Most likely this determination will be made by the tech who does the actual work on the phone. I would expect you will have a 100% like new device when you receive it back, however much that may run you is the part i would be worried about .
zexco said:
You actually sent your phone in for a scratch? That better be a pretty serious scratch because now they want you to pay money to replace the whole damn panel.
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Click to collapse
I do believe he sent it in for repair because he borked the bootloader flashing an incorrect ROM, as per the first sentence of the post.
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEM OLD PRICE NEW PRICE
Standard Repair Fee $0.00 $0.00
LCD Repair Fee $0.00 $0.00
Sub Total $0.00 $0.00
Tax $0.00 $0.00
Total Cost $0.00 $0.00
All Total Cost
so are they fixing everything for free or what??
dntesinfrno said:
From what i'm seeing they are considering your device out of warranty (OOW), no doubt due to your bad flash. The touchpanel and standard charge + lcd charge comments lead me to believe that they are replacing atleast the top glass, if not the entire SAMOLED and as best i can figure from the last 2 lines whoever received the package chose not to make the decision of whether the damage to the touchpanel was caused in shipping. Most likely this determination will be made by the tech who does the actual work on the phone. I would expect you will have a 100% like new device when you receive it back, however much that may run you is the part i would be worried about .
I do believe he sent it in for repair because he borked the bootloader flashing an incorrect ROM, as per the first sentence of the post.
Click to expand...
Click to collapse
amzi said:
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEM OLD PRICE NEW PRICE
Standard Repair Fee $0.00 $0.00
LCD Repair Fee $0.00 $0.00
Sub Total $0.00 $0.00
Tax $0.00 $0.00t
Total Cost $0.00 $0.00
All Total Cost
so are they fixing everything for free or what??
Click to expand...
Click to collapse
Im guessing that was on the same document....having seen that i'm certainly stumped now as well. I can only think of 2 possibilities, either they are doing the work under warranty even though the notes clearly state otherwise OR they just haven't added any invoices to your work order. Only time will tell, but i wouldn't be too concerned about the phone itself, they'll be sure to get it back to you good as new one way or another.
what the ****k they tryna make me pay $170
dntesinfrno said:
Im guessing that was on the same document....having seen that i'm certainly stumped now as well. I can only think of 2 possibilities, either they are doing the work under warranty even though the notes clearly state otherwise OR they just haven't added any invoices to your work order. Only time will tell, but i wouldn't be too concerned about the phone itself, they'll be sure to get it back to you good as new one way or another.
Click to expand...
Click to collapse
strong iker
amzi said:
what the ****k they tryna make me pay $170
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Click to collapse
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
amzi said:
I hope you're right bro!
Have any of you sent a phone to samsung and had this ooW message too? because in the price detail area it says this...
ITEMOLD PRICENEW PRICE
Standard Repair Fee$0.00$0.00
LCD Repair Fee$0.00$0.00
Sub Total$0.00$0.00
Tax$0.00$0.00
Total Cost$0.00$0.00
All Total Cost
so are they fixing everything for free or what??
Click to expand...
Click to collapse
I got my phone fixed for a broken screen and got the same marks on my ticket. Oow is out of warranty and it set me back $180. My price showed as $0 like yours but after a few transfers on Samsung support line someone told me what I needed to pay. In you're case you just need a jtag and mobiletechvideos can do it for $60. Oh, and you can tell them to send you back your broken phone for free.
Orsteezy said:
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
Click to expand...
Click to collapse
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Orsteezy said:
DAMN!!!! Samsung is crazy... Tell them you wont pay and let them return it to you. You can unbrick it yourself anyway, with the help of XDA of course.. Btw my GPS doesn't work and I bought the phone full price, but I won't send it to Samsung cuz i'm scared they will charge me like they are charging you.. Bastards!
Click to expand...
Click to collapse
Flashing an international rom borks the bootloader which is most likely going to need a JTAG to repair, although this can be done cheaper as xijar mentions above its not a DIY fix.
xijar said:
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Click to expand...
Click to collapse
If the problem with the GPS is in fact truly a hardware defect, removing any custom software to avoid a denial of warranty is completely honest.
Im gonna argue with theme and say its their update that ****ed my phone up which that cost is 70 dollars and for the scratch ill probably pay for that cuz it looks ugly .. Or if they buy my lie i could probably say keep the scratch and just yell at theme for their software update
idk man this $170 is bs
xijar said:
I got my phone fixed for a broken screen and got the same marks on my ticket. Oow is out of warranty and it set me back $180. My price showed as $0 like yours but after a few transfers on Samsung support line someone told me what I needed to pay. In you're case you just need a jtag and mobiletechvideos can do it for $60. Oh, and you can tell them to send you back your broken phone for free.
Not saying you should do this, and it is dishonest, but you can reset you're flash counter then Odin to stock and return the device(just make sure its the right stock) and they will never know you flashed a rom, and with no physical damage its obviously hardware failure.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
calashu said:
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
Click to expand...
Click to collapse
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Geordie Affy said:
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Click to expand...
Click to collapse
Would a warranty cover that anyway? I thought that just covers defects.
Han Solo 1 said:
Would a warranty cover that anyway? I thought that just covers defects.
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Click to collapse
I should have made my point clearer, apologies, I meant that they should give you contact details of samsung aprroved technicians in the area but yes he would have to pay for the service.
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
if you purchased it with a premium credit card, you might be covered with that. You should check.
http://boardingarea.com/viewfromthe...on-pays-to-fix-my-samsung-s3s-cracked-screen/
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
Ouch. So then you'd have an $800 tablet. I don't know. Depends on your funds and ability to toss money around.
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
I think $200 is way too much - I know this is easy for me to say but if I were you I'd wait a while, to put it into perspective the OLD note 10.1 Digitizer costs just $20 and maybe a few tools will cost you no more than $10.
Honestly I'd wait and see if its really difficult or not and then attempt it yourself if you think your capable to do it. I bet there will be videos online of people taking the 10.1 2014 edition screen apart soon but then again if you mess it up you've wasted a $500 device. Also call a few local electronic shops once the Digitizer becomes available on ebay surely they will charge a lot less for labour.
Like I said its easy for me to say all this but obviously you know whats best. Best of luck mate I really do hope it works out.
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
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I should get that with everything I buy because I drop things every minute and a half -_-
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
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I would sell it on ebay for $75 less than what you paid for it.
You may get a bite.
Then chalk up the loss as experience.
Curious to know how much force did it take or what happened that made it crack.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
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Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Mr_Armageddon said:
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
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I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
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If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
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I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
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SquareTrade doesn't care if you ROOT your device. I spoke with one of their service reps, and asked that specifically before I purchased the warranty.
calashu said:
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
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I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
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You're absolutely right...I'm just being paranoid. I purchased the warranty today. Thanks to everyone for your help!
My tab pro s cracked too, and I have no idea how. Is this screen particularly fragile? Mine shows pitting on the keyboard at the same place where the fracture begins. I'm thinking it might have something to do with the magnet that shuts it. Read on Amazon that someone had cracked theirs twice already and the screen was super fragile. ???
So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...
Konskl said:
So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...
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Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.
tnsmani said:
Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.
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Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.
RIP @Konskl 's OnePlus3
Konskl said:
Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.
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This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.
Puddi_Puddin said:
This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.
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yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.
Konskl said:
yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.
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When I sended back my old S3 they said that volume buttons do not fall under warranty, I had to pay €50 to get the phone back.. We all have had good and bad experiences with support from different brands. I don't think it actually matters if you have an. Samsung, Huawei or Oneplus device.
Samsung would leave you stranded, just saying
Good luck getting ur op back