Develop Bugs

Issues with recent Google app updates?

Just got the Note 8 a few weeks ago when I saw it on sale and loving it but having some issues with the most recent round of updates to some Google apps. Looked through the threads but did not see anything regarding this so apologies if it has been covered.
This started with the update to Google Search (Google Now) a week or so ago. Once it updated I couldn't use google search or open google now, it would always force close. I unistalled the update and it worked again. Later it reinstalled and now the updated version is working.
Then came the update to Google Chrome. Same thing, Chrome begins to open but before it fully loads it force closes. Unfortunately reverting and then getting the updates again hasn't helped on this one.
Finally, I got the Google Keyboard update last night and this one was even worse. I had Google Keyboard set as my default and not only would it not open up and kept giving me force close errors it also seemed to really hurt system performance. It took two or three touches to get anything to respond. I went in and disabled the Google keyboard and system performance returned to normal.
Has anyone else seen these types of issues? Is there something I need to do to resolve them? I can live without the keyboard but really missing Chrome.
(Note 8 is completely stock, no root)

OK,
As for Google updates...
Keyboard should not update, as it is not part of the OEM package.
You may have to do a factory reset and let the tablet auto update before reinstalling. Some updates may not start right away, may take a few hours to show.
Once they start you should be good with the google stuff.

Yes I have also got problem described at OP. Have to Uninstall updates applied on Chrome, Google translate etc.
Sent from my GT-N5110 using Tapatalk

gooberdude said:
OK,
As for Google updates...
Keyboard should not update, as it is not part of the OEM package.
You may have to do a factory reset and let the tablet auto update before reinstalling. Some updates may not start right away, may take a few hours to show.
Once they start you should be good with the google stuff.
Click to expand...
Click to collapse
I know that the Google Keyboard isn't part of the OEM package, I've installed it and of course it was going to update since they just pushed a new update to Google Play. it was working just fine until the most recent update just like Search and Chrome were. It just seems that there seems to be some incompatibility with something in the Note 8 and several of the recent updates. Similar comments from Note 8 users can be seen on the Play store comments about these updates.
After continuing to play with it I think I have Chrome working again, at least for now, after unistalling updates, reinstalling updates, clearing data on the app, etc. Considering other comments of similar problems on play store just thought I would check here with people and see if anyone here had any previous experience with Note 8 having issues like this since I am new to the particular device.

kmaxima said:
I know that the Google Keyboard isn't part of the OEM package, I've installed it and of course it was going to update since they just pushed a new update to Google Play. it was working just fine until the most recent update just like Search and Chrome were. It just seems that there seems to be some incompatibility with something in the Note 8 and several of the recent updates. Similar comments from Note 8 users can be seen on the Play store comments about these updates.
After continuing to play with it I think I have Chrome working again, at least for now, after unistalling updates, reinstalling updates, clearing data on the app, etc. Considering other comments of similar problems on play store just thought I would check here with people and see if anyone here had any previous experience with Note 8 having issues like this since I am new to the particular device.
Click to expand...
Click to collapse
Well, I have always had issues with Chrome and the most of all Music Player, and never bothered with googles keyboard.
All other updates worked fine for me. I am using the latest search with enhanced voice, maps, earth.
I have used Dolphin browser and found it worth while, but replaced it with the latest Firefox. It may be a bit cumbersome, but it does make good shortcuts to book marks and is the best at emulating a Desktop browser, plus there are plugins galore if you go that route.

Google Play Error 963

Been searching a solution with no luck. When I try to update, or download new apps, I get an error for the google play store saying "APP NAME" could not be downloaded due to an error. (963). I have tried removing my google account and clearing cache in TWRP then readding my google account, but it still doesn't work. Any help would be appreciated.

I'm in the same boat with no real solution yet,... I'm working on it though. Tried clearing cache and reinstalling rom to no avail.

If you say you reflashed and it still didn't work try a full format. The problem could also lie in your account. Try your account in another phone (if available) or try creating a new account. Also it's strange that no mention of this error (963) can be found anywhere

I just started getting this error very annoying. Running stock, not rooted, htc one m8
Sent from my HTC6525LVW using Tapatalk

I'm having same issue I can't download or update from the play store. I'm on an htc one m8 rooted s off running latest bad boyz rom. I never had the problem before til after I updated the Rom.

I'm getting this error too.

Is there any fix for that ?

I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.

BerndM14 said:
I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.
Click to expand...
Click to collapse
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?

I had this last night. I fixed it by uninstalling the updates to Play Store and clearing it's data/cache.
As an aside I had updated Play Store from APKMIRROR prior to this problem.

TwinAdk said:
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?
Click to expand...
Click to collapse
No, I said it seems like it might only be a HTC One M8 specific problem. I ran the same update on 4 devices(For a game) and the only one that had the error was my HTC One M8, all of the other devices updated all their various updates without any problems at all.
4 Devices, 4 different Google accounts. Only the M8 had error when updating.
Though by the looks of the post by Chris it seems that uninstalling the Google Playstore updates worked for him as well. Don't know if it might be a problem that crept in with the latest updates to M8 devices for Play store, but even if that is the case then I don't know why there aren't more people complaining about the same issue.

Just started having this particular problem as well. Had a similar issue earlier on but with a different error code and if I restarted my phone, I could download apps again no problem. Now, the only way for me to fix the problem is by uninstalling the updates to the Play Store. Wonder what the issue is.

Just trouble shooting here but, what kind of apps has everyone been having this problem with? I've only tried to download games recently and continue to have this problem. Every now and then one works. Gonna try some other kind of apps now and report back.

I'm also having trouble with the same error code. :/ I uninstalled an app and tried to reinstall it and this error code came up. I'm pretty sure last night several apps updated just fine though, so it's very strange. I'm just trying to download a free game that I haven't really had any trouble with before. I'm also on a m8. Clearing the search history and turning off WiFi didn't work.
Sorry to sound like a noob, but a couple people mentioned uninstalling the latest Google play store update but I have no idea how to go about doing this. Any help with that would be appreciated.
Update: Got it working again. I uninstalled the latest play store updates, opened it back up, got a different error code (906). Cleared the cache, uninstalled, opened back up and then it worked. Don't really know why.

Hi,
I had the same problem, too with my HTC One M8 (on Android Revolution HD 41.0). Uninstalling the Play Store Updates eventually worked for me. Though, for some reason I had to uninstall them twice. The reason could have been that at the first time, I had stopped the Play Store App previous to uninstalling the updates (only at the second time, when I didn't stop the app beforehand, a seperate uninstalling screen popped up).
Cheers
Update: It seems that it only worked for a short time. I could only install one app(which definetly didn't work beforehand) after about 15 minutes I tried to install another app which didn't work; however, when I repeatedly uninstalled the Play Store updates I could install the second app as well. Maybe the Play Store silently installed some updates in the meantime!? :/
Does anyone know how to prevent the Play Store from installing updates of itself automatically until the whole issue is fixed?

I have the same problem from today ,witch I think come from that I updated Google Play Service.

My fix
The way I fixed it was by deleting the files already downloaded (they accumulate after failed download to big amounts of memory) in ''HTC One_M8\Internal storage\Android\obb'' (you might want to delete updates from your Play Store app as well just in case).
name of the folder you want to delete might be hard to find but easy way to find it is by searching for the name of the publisher of the app you are trying to delete which you can find in play store on the app's page
hope it helps, good luck

I've uninstallled Google play store updates and cleared the cache, it is now fixed

error 936
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.

Dan the wolf said:
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.
Click to expand...
Click to collapse
You are absolutely right!
I have experienced this weird issue after moving to SD a lot of apps. So to sort it out it is necessary to uninstall and then install the each app from the playstore or just move them back to the internal storage before updating.

Google play services crashing

I have been happily running google services on my phone (fireos 3.6.8). However, Google released an update to Play Services (version 7.3) yesterday (4/15/2015), which crashes. Has anyone else started getting popups saying "Google Play Services has stopped" constantly? Does anyone have a workaround or does anyone know of a way to keep Play Services from updating automatically? I am able to reinstall 7.0.99, which works, but the app immediately downloads the update and installs itself automatically.

I am having the same problem. Installed the previous version but was automatically updated.

I'm also having the same problem and would like to find a workaround or a temp stop too keep these messages from popping up. It makes the phone nearly unusable.

works okay on 4.6.1
I had the same problem, suddenly play services was crashing continually. Just updated to FireOS 4.6.1, and google play services is no longer causing trouble. On the other hand, Google Play Store just hangs. I can downgrade to an older version that works, but it keeps automatically updating. So pick your poison: On 3.6.8 the services will crash, and on 4.6.1 the store will crash. I think the services crash was worse.

No troubles here with newest Services or Store on 4.6.1.

Thanks. I updated to 4.6.1 and everything is much better.

apo383 said:
I had the same problem, suddenly play services was crashing continually. Just updated to FireOS 4.6.1, and google play services is no longer causing trouble. On the other hand, Google Play Store just hangs. I can downgrade to an older version that works, but it keeps automatically updating. So pick your poison: On 3.6.8 the services will crash, and on 4.6.1 the store will crash. I think the services crash was worse.
Click to expand...
Click to collapse
Try deleting all Google services,play store,account manager and framework and reinstall

Also noticed google play store wont load after update
Also Clash of Clans refused to open. Uninstalled everything google, and now clash opens but wont sync to my google+ account because I cant get google services to actually open, so I've lost all my progress.
All in all, happy its not giving me the stopped working message but irritated google services is acting so crazy. Also cant get gmail to open because of all this.

rich8511 said:
Also noticed google play store wont load after update
Also Clash of Clans refused to open. Uninstalled everything google, and now clash opens but wont sync to my google+ account because I cant get google services to actually open, so I've lost all my progress.
All in all, happy its not giving me the stopped working message but irritated google services is acting so crazy. Also cant get gmail to open because of all this.
Click to expand...
Click to collapse
If you uninstall and go back to the older version of google play services, none of the google apps will run. They REQUIRE the danged update.

Lots of folks using many different phones are having issues with the latest version of Google Services. Might not just be the Fire phone having issues then. My services is still 7.0.99 even after updating the OS. Play store still reports that's the latest version for me so maybe they froze the update. I think I may set that file to read only until this is sorted out.

after using my phone with the updated OS for a few days now, I've also experienced some more issues. some apps don't open or stall on opening such as Redfin and some open, but don't seem to work such as Pandora (opens, but music won't load).
anyone else?

Downloaded and installed this,
Google Play Store 5.4.12
still not working acts like it can't see phone
installed tab and if you try to install just spins.
worked yesterday made the mistake or resetting and trying again.

rbeavers said:
Downloaded and installed this,
Google Play Store 5.4.12
still not working acts like it can't see phone
installed tab and if you try to install just spins.
worked yesterday made the mistake or resetting and trying again.
Click to expand...
Click to collapse
Same thing here. I uninstalled play store and installed older version 4.1.10. I can then open up the store and update applications, but the next time I open Google auto updates (despite settings not to) it to the latest version that just spins on a white screen. At least this is a work around to keep other apps updated while we wait for a fix.

It looks like Google Play Services 7.3.29 was just released this morning. I have fireos 4.6.1 installed, my play services auto updated, and Play Store and Gmail now appear to work without hanging! Google hangouts still does not let me send messages.

Well, I spoke too soon. Play Store and Gmail open, but they don't refresh properly. That's frustrating.

I am not very technical, I did manage to sideload the play store with someone from this forum's easy to follow directions a few months back. That being said today I am having the issue with google services crashing non stop, can't load gmail and this phone is virtually useless because I have to keep replying 'ok' to the crash...
I'm on 3.6.8 and it says I'm up to date, no new updates to download ... how can I get the newer version of 4.6.1 so I can solve this crashing issue? I'd appreciate it if someone has easy to follow directions for the somewhat technically challenged... (me!)
I'm running it with T-Mobile's network and I'm in the USA.
I don't know what version google play services I use (or how to check for that matter).
Thanks!!

mjp123 said:
I am not very technical, I did manage to sideload the play store with someone from this forum's easy to follow directions a few months back. That being said today I am having the issue with google services crashing non stop, can't load gmail and this phone is virtually useless because I have to keep replying 'ok' to the crash...
I'm on 3.6.8 and it says I'm up to date, no new updates to download ... how can I get the newer version of 4.6.1 so I can solve this crashing issue? I'd appreciate it if someone has easy to follow directions for the somewhat technically challenged... (me!)
I'm running it with T-Mobile's network and I'm in the USA.
I don't know what version google play services I use (or how to check for that matter).
Thanks!!
Click to expand...
Click to collapse
Updating wont help the google play store not working at lest for long.

same issue. don't see fire os update
Google play services crashing even after multiple uninstalls and updates. I don't see the fire OS update available for me yet, still showing 3.6.8 as the latest. Any ideas to try?

rbeavers said:
Updating wont help the google play store not working at lest for long.
Click to expand...
Click to collapse
thanks! Are you saying that even if I updated to the latest Fire OS I'd still get these 'Google play services has stopped' errors constantly? Also do you know if Google play store is having issues with other phones and OS's and if they are working on a fix? (it's so annoying.. can't get to gmail and the error is constant)... thanks everyone!

not just us
mjp123 said:
thanks! Are you saying that even if I updated to the latest Fire OS I'd still get these 'Google play services has stopped' errors constantly? Also do you know if Google play store is having issues with other phones and OS's and if they are working on a fix? (it's so annoying.. can't get to gmail and the error is constant)... thanks everyone!
Click to expand...
Click to collapse
go look at google play services on the google play store. Everyone is having problems and giving it 1 star (including me). Multiple phones are having the issue:
https://play.google.com/store/apps/details?id=com.google.android.gms&hl=en

Snapchat and playstore not working after (presumably) installing freedom

So two days ago I installed freedom on my phone. I patched minecraft for the skins and then just left it and the next day my friend came over and was using my phone as a hotspot but he couldn't use snapchat. It just wasn't loading anything even though everything else was fine and it worked fine when he connected to my wifi. I then noticed my snapchat wasn't loading anything either so i logged out and that was the last time i've been logged into snapchat for two days now. It just thinks about logging in for ages then tells me it cant reach the servers. The other problem is my playstore won't work. It says check connection and retry instantly and ive tried uninstalling all updates to play store, clearing cache and data etc. Another weird thing is my phone was taking ages to boot up. I removed freedom cus I suspect it has sabotaged my phone but I have no idea what to do about it. I use snapchat a lot and it's really getting to me as this issue makes no damn sense. Sorry for the rushed typing.

Factory reset?
Oh, and anything related to Lucky P****** is a taboo on XDA. The mods are dead serious about it, you might want to edit your post quick.
Sent from my LG-H812 using Tapatalk

Thanks for the reply and I've edited my post now. I have narrowed the issue down to being google play services as snapchat requires that to log in. I tried to remove google play services to reinstall it but it can't actually be removed fully not even with titanium backup so now it's just one big mess. My google account has been removed from my phone and I can't add it back because it just tells me "There was a problem communicating with google play servers". I really don't want to factory reset my phone as I have it rooted etc and it's just a major pain in the arse to get everything back to how I want it so I'm going to just try and sort it out by trying different things.
Edit: I solved it. Went into the hosts file in etc/hosts and commented out the ip for google play services then restarted my phone and that allowed me to log into google play account and everything works fine now. It said my hosts file was last edited at 9 oclock of august 30th so I don;t know what edited it but I feel like it as purposely sabotaged.

I don't know if this might help but i remember i had the same problem (coudn't use play store right after using freedom) on my s3. When you're done with freedom just remember to click on "stop" in the app or play store won't allow you to access it

Google app isn't compatible after updating to Marshmallow

Updated to Marshmallow, Tuesday with no problems. On Wednesday updated a bunch of apps including the Google app. decided to try the Google now launcher, so I uninstalled Nova launcher. downloaded Google now launcher. Now my Google app is gone from my phone. when I go to the play store I get the message that this version is not compatible with my phone!!! Any ideas or help???

+1 My Verizon G4 Marshmallow update was extremely problematic. A bunch of apps, mostly Google, but others disappeared from my phone leaving the orphan icons in the App drawer and Google Now (and On Tap) doesn't work. Try installing the Google Now Launcher to to see what happens, GNL says I need a newer version of the Google Search App and the Play Store says it's incompatible with my device. Can anyone shed some light on this issue?

Similar issue here also, my apps disappeared from the play store, Google was one in particular. However, since then, about 30 minutes ago I was flooded with app updates, Google being one of them.

I have this problem with my Android Wear sometimes. On a fresh G4 firmware, Android wear barks it needs Play Services or something updated, but the app says Up to Date, eventually it starts updating and starts working. Perhaps it is doing stuff in the background, similar to how Play Store gets updated behind the scenes. Once a few Google Apps get updated, the rest filter through like normal.
I am hesitant to take the MM upgrade because of lack of root. I am not currently rooted, but the thought of never having the option again makes me think twice.

Its started working after a battery pull..