Hi Guys,
I'm getting bug reports often, the phone vibrates and tries to email out a report and a screenshot (to nowhere in particular) it also stores the text files in a folder, around 2/3mb each
Some history about the actual phone:-
I picked it up from Hong Kong, GSM 4.02 yakjuzs variant.
I managed to unlock it the other day, and root it (su was showing up on the phone) but for some reason clockwork mod did not flash permanently to the phone. it was the standard recovery.
anyways, I then used a root tool to flash a stock 4.02 image to the phone, and got the phone to yakju. I then flashed 4.04.
Not sure if the phone is rooted? as su no longer works...and recovery is stock.
I don't care too much about all that, but I'm just wondering where and why these bug reports keep popping up.
did I miss a step or do something I shouldn't?
Try a factory reset?
any help or clue would be great.
Check my sig to re-root.
As far as the bug reports...
They pop up if you accidentally press volume+, volume-, and power at the same time.
Try it now.
/system/bin/bugmailer.sh can be deleted/renamed...but you'll need root access to do so.
Thanks for the reply. Is this a new thing introduced to 4.04?
And this seems to be happening on its own? I'm pretty.sure I'm not pressing any buttons...unless there's a.delay.on it.
HSKalay said:
Thanks for the reply. Is this a new thing introduced to 4.04?
And this seems to be happening on its own? I'm pretty.sure I'm not pressing any buttons...unless there's a.delay.on it.
Click to expand...
Click to collapse
This is a manual bug report triggered by pressing both volume keys and the power button at the same time. It will vibrate once when you do it and then it takes a good minute or two for it to compile the report. The phone will then vibrate 3 times quickly when the report is ready, but only if the phone is awake and unlocked. So, for example, if you hit the power button to check the time and happen to press all three buttons or your TPU case (just an example) is holding down your volume buttons, then it will trigger then. You won't actually see the results until the next time you unlock the device. They are addressed to your default email address unless your ROM developer adds an email to them. Obviously being stock this would not be the case.
Source: http://rootzwiki.com/index.php?/topic/18671-Disable-bug-report-error-messaging?#entry488123
chandradithya said:
This is a manual bug report triggered by pressing both volume keys and the power button at the same time. It will vibrate once when you do it and then it takes a good minute or two for it to compile the report. The phone will then vibrate 3 times quickly when the report is ready, but only if the phone is awake and unlocked. So, for example, if you hit the power button to check the time and happen to press all three buttons or your TPU case (just an example) is holding down your volume buttons, then it will trigger then. You won't actually see the results until the next time you unlock the device. They are addressed to your default email address unless your ROM developer adds an email to them. Obviously being stock this would not be the case.
Click to expand...
Click to collapse
While I appreciate the fact that you are helping out, please do not take my responses from another forum and paste them here verbatim as your own.
Source: http://rootzwiki.com/index.php?/topic/18671-Disable-bug-report-error-messaging?#entry488123
Sent from my brain using human to phone transport technology.
ABQNM said:
While I appreciate the fact that you are helping out, please do not take my responses from another forum and paste them here verbatim as your own.
Source: http://rootzwiki.com/index.php?/topic/18671-Disable-bug-report-error-messaging?#entry488123
Sent from my brain using human to phone transport technology.
Click to expand...
Click to collapse
No offence to you. Seriously.
was annoyed with this issue, google searched it , opened a lot of tabs, found many posts never had answers,
I agree it was copy paste, sorry for not mentioning the source.
chandradithya said:
No offence to you. Seriously.
was annoyed with this issue, google searched it , opened a lot of tabs, found many posts never had answers,
I agree it was copy paste, sorry for not mentioning the source.
Click to expand...
Click to collapse
No worries. It is just a little strange reading a thread and seeing something you know you have taken the time to explain posted by someone else. Verbatim. Just caught me off guard. Cheers.
Sent from my brain using human to phone transport technology.
Or you could just disable USB debugging:
Snip from bugmailer.sh:
Code:
# Do not allow bugreports on user builds unless USB debugging
# is enabled.
if [ "x$(getprop ro.build.type)" = "xuser" -a \
"x$(getprop init.svc.adbd)" != "xrunning" ]; then
exit 0
fi
sirkro said:
Or you could just disable USB debugging:
Snip from bugmailer.sh:
Code:
# Do not allow bugreports on user builds unless USB debugging
# is enabled.
if [ "x$(getprop ro.build.type)" = "xuser" -a \
"x$(getprop init.svc.adbd)" != "xrunning" ]; then
exit 0
fi
Click to expand...
Click to collapse
Now that everyone is on 4.0.4 that is correct. Prior to 4.0.4, this was not an option. The only way to disable it prior was to rename/delete the shell script.
Sent from my brain using human to phone transport technology.
Related
Hi Guys,
about 10 times a day or so, I hear my phone vibrate (phone is on vibrate at work).
When I unlock the screen, I have a "complete action using pop-up" with dropbox, gmail and skype as the options.
Another user did some investigation by clicking on gmail to see what exactly it's sending and it looks to be an error report to google.
Anyone else experienced this?
i've experienced this too, dont know the cause though
BUMP.
Anyone else getting this at all?
Running AOKP Build 26 4.0.3 and Franco Kernel.
Cheers
Yeah its data logging. Caused by holding both volume and power I think it is. You can turn it off in aokp in general UI settings
Sent from my Galaxy Nexus using xda premium
I got it too..I'm pretty sure it is not generated by holding both volume keys and power.
It appears random.What is that?It's a sort of issue log.
Any way to desactivate it?
I have the same issue running 4.0.4. I believe a program keeps automatically taken screen shots of my GN
This is happening to me... any solution?
Another victim.
Another one here.
I'm on Stock 4.0.4 and Franco's Kernel.
If I stop to think, I guess this started to happen since I started using MoDaCo leaked 4.0.4 that comes with Franco's Kernel.
So I guess it might be Kernel or 4.0.4 fault.
The bad thing is that the supposed error log have nothing interesting.
definitely 4.0.4... I'm running stock.
it happens if u press the volume button in between Up and Down (in the middle) and power at the same time for a second or so
try and u will see the report appearing after a minute or so
solution: when u want to unlock ur phone, just press the power button
Its ICS's bug mailer and is, to be honest, flawed. Its trying to send a bug report to Google. Use root explorer, mount as r/w and rename bugmailer.sh to bugmailer.sh.old, save and reboot. Should stop it hapenning anymore. Its more of an annoyance then anything useful IMO. I used to get 5-6 a day but never saw or come across any crashes or problems. Rename and enjoy the phone
Sent from my Galaxy Nexus using XDA
killyouridols said:
Its ICS's bug mailer and is, to be honest, flawed. Its trying to send a bug report to Google. Use root explorer, mount as r/w and rename bugmailer.sh to bugmailer.sh.old, save and reboot. Should stop it hapenning anymore. Its more of an annoyance then anything useful IMO. I used to get 5-6 a day but never saw or come across any crashes or problems. Rename and enjoy the phone
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
never happened to me..also it doesn't send reports to anyone, because u have to put the email address..its a developer feature to show u a lot of debug information
are u sure u are not pressing both volume (in the middle) and power when waking up the phone? thats the cause
andQlimax said:
never happened to me..also it doesn't send reports to anyone, because u have to put the email address..its a developer feature to show u a lot of debug information
are u sure u are not pressing both volume (in the middle) and power when waking up the phone? thats the cause
Click to expand...
Click to collapse
Granted, you don't have to send it to Google, but my point stands. It flares up, on occasions, all too often. If anyone has no desire to read it, disable it. It serves no purpose unless you actively wish to send it to anyone for any reason.
Sent from my Galaxy Nexus using XDA
andQlimax said:
it happens if u press the volume button in between Up and Down (in the middle) and power at the same time for a second or so
try and u will see the report appearing after a minute or so
solution: when u want to unlock ur phone, just press the power button
Click to expand...
Click to collapse
OMG! It did work!
I think that it might be due to the case!
I'll try killyouridols script renaming approach now.
Hey everyone, I've been having a little bug that I noticed after I received the 4.0.4 update. I don't know what I exactly do to cause this but my nexus takes random screenshots whenever I press my power button to unlock my phone. I have the pattern lock that I use and when I hit power it randomly vibrates and when I go check my gallery it shows that I just took a screenshot. At times, when my battery is low it seems to randomly vibrate again and take a screen shot and gives me the prompt screen for which app I'd like to use to complete the action... No, I don't press the volume down key when this happens and no I don't have any screenshot apps. I'm stock, non rooted... Anyone else have this issue?
Stuck volume key?
adrynalyne said:
Stuck volume key?
Click to expand...
Click to collapse
I'm having doubts that it would be that...sometimes it does it even when I don't touch the power off key..
I have this same problem. I decided to find out what was going on when it asks what app to use, so I selected google drive. It uploaded the screenshot and a bug report to google drive. The bug report is a 3mb text file. I can't upload it here.
Same here with 4.0.4 IMM76I rooted,bootloader unlocked
Sent from my Galaxy Nexus using XDA
Do any of you guys run a rom that gives the ability to use the volume rocker to take screenshots? Have you tried reflashing your roms since you updated?
Sent from my Galaxy Nexus using Tapatalk 2
xterrain15 said:
I have this same problem. I decided to find out what was going on when it asks what app to use, so I selected google drive. It uploaded the screenshot and a bug report to google drive. The bug report is a 3mb text file. I can't upload it here.
Click to expand...
Click to collapse
Upload it somewhere and update your post with the link.
sent from my i9250
Posting the bug report
docs.google.com/open?id=0BxAJdhmCAyirSDU2UEU5dTRyQzg
There it is.
I am about to try flashing the 4.0.4 update again, as I just downloaded the zip of it.
Screenshots are Volume Down + Power. Bug Reports with screenshots are Both Volume Keys + Power. Do you have a case on? I've seen many people having these issues that were due to a tight fitting case.
Case
I do have a case on, but I know that's not the issue, as the power button is not covered, and this often occurs without me being anywhere near the power button. It can happen in the middle of typing out a text message. A prompt appears asking what application I'd like to complete this action with, and if I check the gallery later, there will be a new screenshot of my messaging app.
Slightly tangential - but is there any ROM or setting that will allow you to use a softkey to take screenshots? Or do I need to just search out an app that'll do so?
I find it really awkward (at least with my case on) to take screenshots and wouldn't mind the ability to do it with a softkey instead.
ceribaen said:
Slightly tangential - but is there any ROM or setting that will allow you to use a softkey to take screenshots? Or do I need to just search out an app that'll do so?
I find it really awkward (at least with my case on) to take screenshots and wouldn't mind the ability to do it with a softkey instead.
Click to expand...
Click to collapse
AOKP allows you to set up any functions/icons to softkeys
Sent from my Galaxy Nexus using xda premium
nirco68 said:
Same here with 4.0.4 IMM76I rooted,bootloader unlocked
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I have the exact same problem! No clue what's causing this. I'm on AOKP M5 on rooted Galaxy Nexus. I can't find any setting to disable bug report creation, nor can I find anything about bug reports in the settings at all. I really hope someone can figure out what's causing these spontaneous bug reports (plus screenshots) to be generated.
Same issue
I just received my 4.0.4 update on Galaxy Nexus, and I am having the same issue. It randomly takes a snapshot of the lock screen and generates a bug report. Have they added some new hardkey combination that is too easy to trigger? I do have a case on, but I have always had it on, way before the update.
This is a manual bug report triggered by pressing both volume keys and the power button at the same time. It will vibrate once when you do it and then it takes a good minute or two for it to compile the report. The phone will then vibrate 3 times quickly when the report is ready, but only if the phone is awake and unlocked. So, for example, if you hit the power button to check the time and happen to press all three buttons or your TPU case (just an example) is holding down your volume buttons, then it will trigger then. You won't actually see the results until the next time you unlock the device. They are addressed to your default email address unless your ROM developer adds an email to them. Obviously being stock this would not be the case.
If you want to get rid of this feature, go to /system/bin and rename bugmailer.sh to bugmailer.sh.bak or delete it. Then reboot and no more bugmailer.
Source: http://rootzwiki.com/index.php?/topic/18671-Disable-bug-report-error-messaging?#entry488123
chandradithya said:
This is a manual bug report triggered by pressing both volume keys and the power button at the same time. It will vibrate once when you do it and then it takes a good minute or two for it to compile the report. The phone will then vibrate 3 times quickly when the report is ready, but only if the phone is awake and unlocked. So, for example, if you hit the power button to check the time and happen to press all three buttons or your TPU case (just an example) is holding down your volume buttons, then it will trigger then. You won't actually see the results until the next time you unlock the device. They are addressed to your default email address unless your ROM developer adds an email to them. Obviously being stock this would not be the case.
If you want to get rid of this feature, go to /system/bin and rename bugmailer.sh to bugmailer.sh.bak or delete it. Then reboot and no more bugmailer.
Click to expand...
Click to collapse
While I appreciate the fact that you are helping out, please do not take my responses from another forum and paste them here verbatim as your own.
Source: http://rootzwiki.com/index.php?/topic/18671-Disable-bug-report-error-messaging?#entry488123
Also of note for those having the issue on the 4.0.4 update, disabling USB debugging should now also disable the bugmailer.
Sent from my brain using human to phone transport technology.
ABQNM said:
While I appreciate the fact that you are helping out, please do not take my responses from another forum and paste them here verbatim as your own.
Source: http://rootzwiki.com/index.php?/topic/18671-Disable-bug-report-error-messaging?#entry488123
Also of note for those having the issue on the 4.0.4 update, disabling USB debugging should now also disable the bugmailer.
Sent from my brain using human to phone transport technology.
Click to expand...
Click to collapse
No offence to you. Seriously.
was annoyed with this issue, google searched it , opened a lot of tabs, found many posts never had answers,
I agree it was copy paste, sorry for not mentioning the source.
I edited them and linked it to your post on rootzwiki,
I was in a hurry then and rushed up and pasted on the threads where there was no proper answers.
I have the same problem
Hello guys.
I have the same problem. I have the Android 4.2 original from Google. I have the issue from Android 4.1 and I don't know what is the problem.
Drakonworld said:
Hello guys.
I have the same problem. I have the Android 4.2 original from Google. I have the issue from Android 4.1 and I don't know what is the problem.
Click to expand...
Click to collapse
See my full explanation here http://rootzwiki.com/index.php?/topic/18671-Disable-bug-report-error-messaging?#entry488123 (last post on the page). Simple answer, something is pressing all three buttons at once, be it a case or whatever. Either disable usb debugging to turn it off or see my link for instructions to disable just the bugmailer.
Sent from my brain using human to phone transport technology.
Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,
urundai said:
Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,
Click to expand...
Click to collapse
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.
urundai said:
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.
Click to expand...
Click to collapse
If it is launching Different apps then it is the Quick launch that is the cause. You can see what Shortcut is associated with which app go here:Settings -> Applications -> Quick Launch
Most Launch with Search + any key. Perhaps your search button is stuck.
JB
Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?
If the random apps are opening, open the landscape keyboard and press the search button. If you accidentally press it and then you press a corresponding letter to open a certain app, it'll so that. And when you hit back, the phone thinks that you pressed the wrong letter key and has that quick open on. Just press search again. That's all lol
Sent from my SAMSUNG-SGH-I927R using xda premium
I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx
phatryan69 said:
Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?
Click to expand...
Click to collapse
I am on stock. It's just annoying when it happens at least once in 2 days.
I am thinking of rooting it and installing a custom rom to see if that takes care of it. Will keep you all posted.
I might turn on the debugging level in the logs as well to see if I can find out what's going on. Given that this happens only every two days or so, not sure if that will help much but let me see.
antonyfirst said:
I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx
Click to expand...
Click to collapse
I am on Rogers stock ROM. At this point, it certainly looks like something to do with the software (will be hard to find several of us having the same hardware problem).
dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
+1.
My keyboard stops working too, but this doesn't happen very often. I experience this about once in 3-4 weeks for now.
I have had this problem a few times as well (on stock AT&T).. QWERTY doesn't respond at all, reboot fixes it! Got me worried the first couple of times though
I continue to run in to this once in a while. I have tried pressing all kinds of keys (search, alt etc) with no success. At times, I see some of the keys working but not others.
Anyway, this looks like software / driver issue. Looks like reboot is the only cure so far.
Help! On my 4th (yes FOURTH) malfunctioning S3 and the soft keys will not light up nor do anything. No haptic feedback, no action, no light, nothing - it's like they are not on the phone.
I have tried all the timing setting for the soft key light duration to no avail.
Instead of getting endless refurbished phones from Asurion, T-mobile decided to send me a brand new stock S3 but.....
....my problem is that I can't back up my phone as all the backup options require you to use the the left hand soft key to access the menu options!!!!!
Can anyone help me with a workaround? I don't want to have to root it if possible as I'll have to unroot it again to send the bad one back.
phatphat said:
Help! On my 4th (yes FOURTH) malfunctioning S3 and the soft keys will not light up nor do anything. No haptic feedback, no action, no light, nothing - it's like they are not on the phone.
I have tried all the timing setting for the soft key light duration to no avail.
Instead of getting endless refurbished phones from Asurion, T-mobile decided to send me a brand new stock S3 but.....
....my problem is that I can't back up my phone as all the backup options require you to use the the left hand soft key to access the menu options!!!!!
Can anyone help me with a workaround? I don't want to have to root it if possible as I'll have to unroot it again to send the bad one back.
Click to expand...
Click to collapse
You can't use the volume and power keys? Oh, right, no custom recovery What are you using?
Aerowinder said:
You can't use the volume and power keys? Oh, right, no custom recovery What are you using?
Click to expand...
Click to collapse
Stock ROM. Nothing changed.
Any ideas?
phatphat said:
Stock ROM. Nothing changed.
Any ideas?
Click to expand...
Click to collapse
What app are you using to back up? Titanium does not require the use of softkeys to do this.
Button Savior on the app store.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
Button Savior on the app store.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
So close and thanks for the suggestion but no dice - both button savior and virtual button need root for the menu. SO DAMN ANNOYING that the devs left this out (and apparently it wasn't a limitation, they assume people don't need it!)
This might be the way to go but I can't find an app that allows use of the menu button.
Any other suggestions people? I'm going crazy and I really don't want to have to root and unroot just to back my phone up.
Aerowinder said:
What app are you using to back up? Titanium does not require the use of softkeys to do this.
Click to expand...
Click to collapse
But it does require root......
phatphat said:
But it does require root......
Click to expand...
Click to collapse
Unsure how to phrase this diplomatically, so beware...
Rooting is a hurdle for you - but it's an imaginary one for me and everyone else. Flash a recovery, root it, do what you need, TriangleAway, unroot it. Unsure what the issue is.
If you need stock recovery downloads, they can be found, They are on my Dropbox, I just don't link them. Or you can Odin. There are countless ways to achieve your goal. Why you are refusing them all, I do not understand. You can 100% undo a root. And if you are currently residing in the UK, as your profile suggests, you are in the wrong forum. And the files in my signature are not for you; don't flash them.
Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
Aerowinder said:
Unsure how to phrase this diplomatically, so beware...
Rooting is a hurdle for you - but it's an imaginary one for me and everyone else. Flash a recovery, root it, do what you need, TriangleAway, unroot it. Unsure what the issue is.
If you need stock recovery downloads, they can be found, They are on my Dropbox, I just don't link them. Or you can Odin. There are countless ways to achieve your goal. Why you are refusing them all, I do not understand. You can 100% undo a root. And if you are currently residing in the UK, as your profile suggests, you are in the wrong forum. And the files in my signature are not for you; don't flash them.
Click to expand...
Click to collapse
i know what you're saying but I had to do it several times before and it adds about a good 2 hours to the whole process. It's not bullet proof either as I had to triangle away several times on one occasion to get it to work.
I did however find a solution:
Using Button Savior to give me a back button, I found that SUPER BACKUP does require use of the menu button at all, and it also backs up all Apps, contacts, SMS, call logs etc. Then all I had to was copy and paste all my images to storage card.
I honestly don't know why someone hasn't made a app with a virtual menu button - if you google "soft keys not working s3" you will find literally hundreds of threads as it seems to be a common problem. I know someone would have got my $5 yesterday if it existed.
You might want to look into ADB Backups using a computer. http://forum.xda-developers.com/showthread.php?p=36499906
Hi guys, got my OP3 a few days ago and been loving every bit of the speed.
I encountered something last night when I turned on the on-screen navigation buttons.
I noticed that the left "back" button does not register sometimes when it is pressed.
The vibration feedback did prop, just that the "back" action was not registered to the software.
I tried swapping the Navigation buttons to recent on the left and back on the right, both the buttons work flawlessly.
Anyone experiencing this issue?
there is a (500ms?) delay if you have custom double-tap actions enabled with the capacitive buttons, but I've not heard of any issues with the software (on-screen) buttons.
I don't believe there is a 500ms delay on the back software button. Is there a way to not use the pre-installed navigation and use a third party to test it out instead?
Is there a way that the back button could be reversing some background activities? I'm saying this because the vibration did prop but the back action will not register until I press it two or three times.
Little things, but annoying when it kept happening.
I tried the touch screen tester apps and they are all working fine on that particular area.
Found a similar issue on reddit. Tracking this issue on the OnePlus forum. https://forums.oneplus.net/threads/on-screen-navigation-back-button-bug.455730/
Hi all!. I have a strange issue with the nav buttons on my OP3, both capacitive and soft. Sometimes they don't respond, and I have to touch the (back, for example) button many times until it start respond again. It happens randomly and not always... Someone having the same problem?
Click to expand...
Click to collapse
https://www.reddit.com/r/oneplus/comments/4qvf3e/oneplus_3_bugs_megathread/d5jkmu5
Hi, yes you're not alone. Getting the same problem A LOT with the back key only when using the software nav bar. It doesn't matter if the keys are swapped from left to right. The only time it doesn't happen is when I use the hard keys.
I only got this new phone yesterday, but can't remember if this problem happened before I updated to 3.2.1 which I did after setting everything up. I've tried wiping the cache partition, which doesn't help, so now considering a factory wipe to give me a clean install of the latest software. Don't think it will help somehow... I may now be tempted back to my trusty Nexus 6p in spite of its big size. At least it works properly.
SpaceGooner said:
Hi, yes you're not alone. Getting the same problem A LOT with the back key only when using the software nav bar. It doesn't matter if the keys are swapped from left to right. The only time it doesn't happen is when I use the hard keys.
I only got this new phone yesterday, but can't remember if this problem happened before I updated to 3.2.1 which I did after setting everything up. I've tried wiping the cache partition, which doesn't help, so now considering a factory wipe to give me a clean install of the latest software. Don't think it will help somehow... I may now be tempted back to my trusty Nexus 6p in spite of its big size. At least it works properly.
Click to expand...
Click to collapse
Added you to the list. Please keep us updated if there's a fix.
Just to add, I factory reset the phone earlier and the back button problem hasn't completely stopped but is less frequent now - at least so far.
If there are any habitual OP3 nav bar users out there, can you confirm if this happened before the 3.2.1 update? Btw, tried running the phone in safe mode yesterday to check if an app was causing this, but it made no difference. Looks like a sure fire software bug to me.
Yea .... facing th same issue
Same issue on 3.2.1
I think we can pretty much confirm that this happens to most of us who uses the software back button.
The only temporary fix for this for now is to swap the buttons, the back button works flawlessly (if I recall properly) when it is on the right side.
So far the back soft key issue seems fixed on today's 3.2.2 update. Well so far so good anyway.
---------- Post added at 03:36 PM ---------- Previous post was at 02:44 PM ----------
Scratch that. It's still not fixed, just takes a while to reveal itself after the update. Back to the hard keys - sigh!
Sam L said:
Hi Everyone,
We've begun rolling out OxygenOS 3.2.2 for the OnePlus 3 today. Here's what's new in this update:
Improved notification management in doze.
Addressed alert slider/silent mode issue.
Disabled fingerprint sensor while in pocket.
Added NFC toggle in quick settings.
Improved noise cancellation in video recording.
Updated 4K video recording codec.
Added latest security patches and various optimizations.
As usual, the rollout will be incremental. We will do our best to get everyone covered as quickly as possible. Please give us your thoughts and feedback in the comments below!
Thanks
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Updated to 3.2.2, issue still persists.
Judging from the fact that hardly anybody on this forum or the One Plus forums is talking about this bug, I get the feeling that it won't be considered a major priority for fixing in any upcoming software updates. Nevertheless I switched back to software buttons last night to see if I could figure out if there's any pattern to the back button problem. I now think it may be related to how quickly you tap the button. Basically, when I tap the back button very fast, where my finger makes contact with the screen for only the briefest of moments, it seems to work properly every single time. Therefore I'm wondering if the bug may be caused by a button trigger value that's way too short. If the tap is too long the button timer fails to register a successful tap. Er, if such a timer even exists of course - I'm no button expert.
I'm also aware this may be some kind of placebo effect and the button action is actually just as flaky as before, and it's merely a coincidence I haven't seen the bug when I'm making an effort to tap the key fast. However, I wondered if anyone could put this daft idea to the test. The best way to do it is to hold the phone with one hand while you use the index finger of the other hand to tap the screen. I've found that It's harder to tap fast with your thumb if you're using the phone one-handed.
And don't flame me if this doesn't work for you as I admit I may be totally wrong here.
SpaceGooner said:
Judging from the fact that hardly anybody on this forum or the One Plus forums is talking about this bug, I get the feeling that it won't be considered a major priority for fixing in any upcoming software updates. Nevertheless I switched back to software buttons last night to see if I could figure out if there's any pattern to the back button problem. I now think it may be related to how quickly you tap the button. Basically, when I tap the back button very fast, where my finger makes contact with the screen for only the briefest of moments, it seems to work properly every single time. Therefore I'm wondering if the bug may be caused by a button trigger value that's way too short. If the tap is too long the button timer fails to register a successful tap. Er, if such a timer even exists of course - I'm no button expert.
I'm also aware this may be some kind of placebo effect and the button action is actually just as flaky as before, and it's merely a coincidence I haven't seen the bug when I'm making an effort to tap the key fast. However, I wondered if anyone could put this daft idea to the test. The best way to do it is to hold the phone with one hand while you use the index finger of the other hand to tap the screen. I've found that It's harder to tap fast with your thumb if you're using the phone one-handed.
And don't flame me if this doesn't work for you as I admit I may be totally wrong here.
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Well for me pressing it a brief amount of time or pressing the button for a long period of time doesn't make much of a difference.
The effects are too random for me and it's even harder to make a video out of this because of the randomness.
Why would you want to use on-screen navigation buttons on this phone if i may ask? [emoji12]
Verstuurd vanaf mijn ONEPLUS A3003 met Tapatalk
Guys, I was fighting with OnePlus Support regarding the issue on the weekend, even captured a video demonstrating the bug. At one moment I just forwarded a conversation with TS to Carl Pei directly. Eventually got a response from both TS and Carl that their developers will fix this in the next update. Took a lot of nerves to get a proper answer.
odin13 said:
Why would you want to use on-screen navigation buttons on this phone if i may ask? [emoji12]
Verstuurd vanaf mijn ONEPLUS A3003 met Tapatalk
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For me at least there are a few reasons:
1) I often use my phone one-handed while holding a railing with the other hand standing on a busy train to/from work. I find it much easier to use the soft nav keys as they are about 2cm above the bottom of the device, which means I can support the phone more easily with my little finger under it. When I use the hard keys I really have to strain my thumb to use them and hold the device as they are too close to the edge for me. Using the on-screen keyboard is also easier for me swiping one-handed if it's also higher up.
2) I appreciate using the hard keys give the perception that the screen is bigger, but in many situations that doesn't make using the device any better, except there's maybe slightly less scrolling involved. Just because I can see more e-mails listed at once or see more text at the same time on a bigger screen, doesn't mean I can photographically read all of it in one blink.
3) I find the camera easier to use when I use soft keys as I can hold the 'chin' of the device. If I use the hard keys, I have to take care to avoid touching them by holding the thin edge of the device. Generally on devices with hard keys I accidentally press the nav keys a lot more.
4) In most cases, multimedia and gaming is not affected by soft keys, which just auto-hide so the game or movie can use the whole screen. As with the camera, I find it easier to play games when I don't keep hitting nav keys by mistake, which I do much more with the hard keys enabled.
5) Lastly, you could argue that Google intends Android to be used with soft keys. My last 4 nexus phones had them and a lot of other OEMs favour them. I guess that's what I'm most used to, and that's my main reason. I concede there are probably more people who've had Samsung devices than Nexuses, so they will no doubt prefer hard keys - maybe with the back button on the right. One of the great things about the OP3 is that in theory, it should work for every user's preferences.
Don't get me wrong, soft keys are not perfect. For some older apps they don't auto-hide - and with some apps that are up-to-date most notably the Chrome browser and Google maps and sat nav where the screen really is bigger with hard keys. The important thing is that if the OP3 has the option to use soft keys, they really should just work whether you like them or not.
---------- Post added at 11:13 AM ---------- Previous post was at 11:11 AM ----------
FiMAX said:
Guys, I was fighting with OnePlus Support regarding the issue on the weekend, even captured a video demonstrating the bug. At one moment I just forwarded a conversation with TS to Carl Pei directly. Eventually got a response from both TS and Carl that their developers will fix this in the next update. Took a lot of nerves to get a proper answer.
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If this is true and the big guy himself has responded directly, then you sir are a hero. Well done for your persistence.
SpaceGooner said:
If this is true and the big guy himself has responded directly, then you sir are a hero. Well done for your persistence.
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Yes, that's the truth. I can not post external links or attach images as a proof because I'm a new member on XDA (usually use it in a read-only mode). It took two support agents of a first line only to create a case with a number. Then a long conversation via email.
FiMAX said:
Yes, that's the truth. I can not post external links or attach images as a proof because I'm a new member on XDA (usually use it in a read-only mode). It took two support agents of a first line only to create a case with a number. Then a long conversation via email.
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I have no reason to doubt you mate, it's whether the reply actually came from Carl Pei and not one of his customer services people using his name. Either way, at least you've brought this issue to their attention and have got some kind of favourable response. Fingers crossed they follow this up like they told you.
It also shows that while people like me just moan and talk about the problem, you may have achieved a lot more with direct action.
Still no fix for this bug in 3.2.4. On screen back button still as flaky as before.