Nokia to give $100 credit for data connectivity issues - Nokia Lumia 900

Everyone who bought and will buy the lumia 900 by April 21st will get a $100 credit in their AT&T bill
http://conversations.nokia.com/2012/04/11/putting-people-first/

Does this applies to Rogers ?

Info from the comments:
Q: What about customers who got it without a contract??
A: (Phil at Nokia) No need to have a contract, just as long as you have service with AT&T.
Q: I was planning on getting two more Lumia 900s tonight for my family (I got mine yesterday). Will the reimbursement apply to all three purchases (3x$100)
A: (Jeppe @ Nokia) Yes
Q: Are the new Lumia 900 with updated software already in the stores
A: (Jeppe @ Nokia) We don't have an exact date for when the updated phones will arrive in stores but any phone can be updated when the new software arrives on or around April 16th
Q: Does this extend to those of US who purchased our Nokia from Amazon Wireless
A: If you bought it with an AT&T service plan, you don't have to do anything. The $100 credit will automatically be applied towards your account.
Q: When and How do I get the software update?
A: (Jeppe @ Nokia) We're expecting the software update to roll out on or around the 16th through Zune on Windows and Windows Phone Connector on Mac.

I didn't care about Nokia, one way or another until I got my 900. I fell in love with it immediately! Then I see how they have support setup to help school new people on the OS. Now you find out that they own up to problem, sending out a fix promptly (or offer to swap phones), and also giving back $100 to make amends. These guys just earned a new, loyal customer.
Sent from my Lumia 900 using XDA Windows Phone 7 App

Nice swift response by Nokia. Kudos to them!!

So an off contract 900 now costs $349??

Go figure. For at least the last 2 yrs we've had to beg and beg for info and rollouts of update, not only on AT&T, but every carrier. Now Nokia comes out and does this. Bravo.
Sign me up for the Nokia WP 8, and Tablet, sight unseen. People need to support a company willing to support them.

Most of the comments are saying a credit with 60 days on your AT&T bill. I still haven't seen an official memo stating this is also for the off contract ones as well. I'd be all over this.
Imagine bundling this offer with the free accessories offer. One of the best launched offers in recent years.

This is exactly what an OEM should do. They owned up to an issue on some phones and got a fix taken care of and even thos eof us who donet have the issue benefit from it. This is why so many of us were looking forward to Nokia releasing their Windows Phones. This is what builds customer loyalty.

Rcf686 said:
This is exactly what an OEM should do. They owned up to an issue on some phones and got a fix taken care of and even thos eof us who donet have the issue benefit from it. This is why so many of us were looking forward to Nokia releasing their Windows Phones. This is what builds customer loyalty.
Click to expand...
Click to collapse
What I don't get is how Nokia is getting this pushed through so fast, yet those with older phones that didn't force update are still waiting for the patch Microsoft has had out for months to fix the on screen keyboard and other security issues.

mistergreen said:
What I don't get is how Nokia is getting this pushed through so fast, yet those with older phones that didn't force update are still waiting for the patch Microsoft has had out for months to fix the on screen keyboard and other security issues.
Click to expand...
Click to collapse
I think if you think too hard about it, you'll just get pissed. Nokia is not stupid. I would wager they had something in the contract that allows certain things to be upgraded or updated without approval from anyone. A test pass at AT&T may take several weeks. So, if, IF, IF, they get this out next week....we can annoint them as Gods. Otherwise....we better hold off on sainthood.

alodar1 said:
I think if you think too hard about it, you'll just get pissed. Nokia is not stupid. I would wager they had something in the contract that allows certain things to be upgraded or updated without approval from anyone. A test pass at AT&T may take several weeks. So, if, IF, IF, they get this out next week....we can annoint them as Gods. Otherwise....we better hold off on sainthood.
Click to expand...
Click to collapse
But it's a FW push, so it's more up to Nokia, no?

eknutson said:
But it's a FW push, so it's more up to Nokia, no?
Click to expand...
Click to collapse
My understanding is....AT&T owns the device and the network. Any push would require their approval...even if its rubber stamped.

I'm an at&t customer, but I don't have a plan, I'm on prepaid and got this phone off contract. How can I get the rebate?

nextonline said:
I'm an at&t customer, but I don't have a plan, I'm on prepaid and got this phone off contract. How can I get the rebate?
Click to expand...
Click to collapse
Same here, would like to know this as well.

I believe this credit is only for AT&T customers. It would be applied to the monthly bill, not actual cash credit I presumed.
I'm one of those unlucky few that can't connect to the data network at all. Tried all the soft/hard reset. No luck.

Now I feel left out

I just switched to AT&T in December but if they let me upgrade to the Lumia, I would strongly consider it. I like Android but something about Windows Phone appeals to me. It just seems like a smooth OS.
Sent from my iPad using Tapatalk HD

nextonline said:
I'm an at&t customer, but I don't have a plan, I'm on prepaid and got this phone off contract. How can I get the rebate?
Click to expand...
Click to collapse
Been looking around for the answer as well. I'm on contract but ages away from my upgrade. I'll happily take one for full retail but I want the $100 credit. So far nobody has come through with an answer.

bmstrong said:
Been looking around for the answer as well. I'm on contract but ages away from my upgrade. I'll happily take one for full retail but I want the $100 credit. So far nobody has come through with an answer.
Click to expand...
Click to collapse
This question was answered in the comments section on the conversations.nokia.com site. No-commitment purchasers will receive the credit, as well.

Related

Sprint news?

Has there been any rumors/whispers/overheard a conversation in the bathroom news of any future WP7 phones that may be coming to sprint?
Sprint will launch a new Windows Phone about a month after Apollo RTM. You are looking at September period.
The device will feature Snapdragon MSM8960 and LTE.
Source: The Verge
Sprint's network currently sucks too bad to support any kind of phone.
Maybe it will change in the future.
This is a bummer. I'm on Sprint now with only the HTC Arrive and I do want to stay on it. Unfortunately I've been sold on the Nokia Lumia 900 so I'm gonna jump over to AT&T once that's out.
Kinda annoyed that both Sprint and Verizon both have exactly 1 Windows Phone. Seriously lame.
While Sprint may be releasing an LTE "Windows Phone 8" device in September, I'll believe it when I see it. Either way, they are so far behind in LTE that it would take a few years for it to be readily available around the country.
I've been with Sprint for about 4 years, and ditched them today for the Lumia 900 and AT&T (pre-ordered). Sprint has shown ZERO support for Windows Phone since it's launch. I remember being laughed at for trying to get the $50 pre-order gift card for my HTC Arrive when it launched last March.
BradGroux said:
I've been with Sprint for about 4 years, and ditched them today for the Lumia 900 and AT&T (pre-ordered). Sprint has shown ZERO support for Windows Phone since it's launch. I remember being laughed at for trying to get the $50 pre-order gift card for my HTC Arrive when it launched last March.
Click to expand...
Click to collapse
I hate to admit it, but I've been thinking of leaving Sprint for the Lumia 900 too after their lack of support for the Arrive. I'm trying my hardest to hold out though, I don't want to feel buyer's remorse when I see the snazzy new Apollo-based handsets come out a few months later. I know I'll want one of those instead simply because it's new.
I also went to my local Sprint store and asked about that $50 pre-order and nobody had a clue what I was talking about. They eventually called the manager who told me there was no need to pre-order and to just show up on the Sunday release date because there wouldn't be any lines or sell-outs for a Windows Phone. I'm glad I followed his advice because I saved $100 by ordering from Wirefly and still got it within days after it was released.
dandrayan said:
I hate to admit it, but I've been thinking of leaving Sprint for the Lumia 900 too after their lack of support for the Arrive. I'm trying my hardest to hold out though, I don't want to feel buyer's remorse when I see the snazzy new Apollo-based handsets come out a few months later. I know I'll want one of those instead simply because it's new.
I also went to my local Sprint store and asked about that $50 pre-order and nobody had a clue what I was talking about. They eventually called the manager who told me there was no need to pre-order and to just show up on the Sunday release date because there wouldn't be any lines or sell-outs for a Windows Phone. I'm glad I followed his advice because I saved $100 by ordering from Wirefly and still got it within days after it was released.
Click to expand...
Click to collapse
you'll probably feel wallet remorse before you feel buyers remorse.
uptempo777 said:
This is a bummer. I'm on Sprint now with only the HTC Arrive and I do want to stay on it. Unfortunately I've been sold on the Nokia Lumia 900 so I'm gonna jump over to AT&T once that's out.
Kinda annoyed that both Sprint and Verizon both have exactly 1 Windows Phone. Seriously lame.
Click to expand...
Click to collapse
I may be reaching a bit but I think Microsoft may be party to blame here, if you remember Windows Phone didnt have ANY CDMA support when it was initially released in November 2010, it wasnt until 6 months later when the Arrive came out that there was a CDMA windows phone anywhere maybe if there was CDMA and GSM support in the beginning Sprint and Verizon would have put in more effort
Meh. Sprint and Verizon chose to use, and keep using, a cellular technology that very little of the rest of the world uses (some in China, and I few other countries, but the majority is overwhelmingly GSM). NoDo wasn't *that* long in coming, and it's been more than a year since it shipped. At the rate that phones come out these days, that's plenty of time.
I have no problem with sprint releasing another EVDO WP.. So long as I continue paying $40/mnth
GoodDayToDie said:
Meh. Sprint and Verizon chose to use, and keep using, a cellular technology that very little of the rest of the world uses (some in China, and I few other countries, but the majority is overwhelmingly GSM). NoDo wasn't *that* long in coming, and it's been more than a year since it shipped. At the rate that phones come out these days, that's plenty of time.
Click to expand...
Click to collapse
I totally agree. Pre-orderer the Nokia Lumia 900 and am saying bye to Sprint. Thanks for the low cost plans Sprint but you guys suck when it comes to having actual good phones.
I really love the Lumia 900 but I went to price plans with AT&T and it costs almost 40% more than what I have with sprint, not to mention the fact that data is capped. I'm definitely frustrated with Sprint's lack of focus with 4G and WP7 but 40% is 40%.
turdsamich said:
I may be reaching a bit but I think Microsoft may be party to blame here, if you remember Windows Phone didnt have ANY CDMA support when it was initially released in November 2010, it wasnt until 6 months later when the Arrive came out that there was a CDMA windows phone anywhere maybe if there was CDMA and GSM support in the beginning Sprint and Verizon would have put in more effort
Click to expand...
Click to collapse
I will agree that Microsoft was partly to blame for the INITIAL sludge in to the CDMA market with Sprint and Verizon... however, it has been nearly 13 months now since the Trophy and Arrive were released on the two carriers. There is further opportunity for new devices, but both Verizon and Sprint have put their marketing focus behind iPhone (and some Android).
turdsamich said:
I really love the Lumia 900 but I went to price plans with AT&T and it costs almost 40% more than what I have with sprint, not to mention the fact that data is capped. I'm definitely frustrated with Sprint's lack of focus with 4G and WP7 but 40% is 40%.
Click to expand...
Click to collapse
My problem with Sprint isn't the price, it is the speed and availability. I travel weekly, and have resorted to carrying a back-up phone (Samsung Focus unlocked on T-Mobile) due to limited service and speed on Sprint's network. Sprint is perfectly fine in major metropolitan areas, but smaller cities (like Fort Wayne, IN where I was last week) leaves a lot to be desired.
If and when Sprint decides to make the jump to LTE, they are going to be at least 12-18 months behind the competition in network expansion. I'm more than happy to pay a premium price for a premium service.
Sprint has always been good to me. It sucks they only have one wp7 phone but for some reason cherish the iPhone.
I have been with sprint for almost 10 years now. In the last 2 years I have seen them add a $10 fee per smart phone(on a family plan that is an extra $50 a month), they increased the cost of my additional lines, they have taken away the premiere program, while in a 4G city I can't get 4g, and their their 3g speeds gotten have extremely slow. I would like to stay with sprint because it is a big hardware investment to switch carriers but sprint hasn't made it very easy for me. Now they are lacking in the windows phone offereings. I have a couple of Zune HD users in my house and they really want a WP7 phone but are not pleased with the idea of the arrive. I think sprint was banking too much on the iphone giving them a jump start because of their unlimited data but it has panned out as well as they had hoped. I think this is why why they have ignored the WP7 platform.
CamelY0 said:
Sprint has always been good to me. It sucks they only have one wp7 phone but for some reason cherish the iPhone.
Click to expand...
Click to collapse
Not surprising. I'm sure they want to play the "wait and see" game after the Palm Pre didn't do as well as they hoped and they want to go with something that has already proven successful on other carriers.
I would've stayed with sprint but their 3G speeds were getting far too unbearable here in Chicago and the suburbs, plus so many broken promises on when they would fix the towers,it just wasn't worth the $97 I was paying,now with T-mobile I get 10GB of full speed, 500 talk,unlimited text for $100 and my speeds are better than they ever were on sprint, even my throttled speeds are faster than sprint.
Sprint has a LG phone on the way. Its been articles on the net today.
AT&T is way over priced.
Sent from my Nexus S using Tapatalk
vetvito said:
Sprint has a LG phone on the way. Its been articles on the net today.
AT&T is way over priced.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
Is the LG phone gonna be better than the Nokia Lumia 900?

Heads up AT&T has Lumia on backorder.

Placed my order on Monday by phone with AT&T was told I would receive my new Lumia by Thursday. Checked order status online and kept seeing that the order was processing. Called AT&T and was told today that the phone is on backorder and there is no date listed for when it will be back in stock. Thought I would let you guys know since the website shows it in stock and lets you place and order.
that's a good sign. Maybe they had tons and sold out, or they didn't order enough and demand was higher than anticipated.
PaullikesWINMO said:
that's a good sign. Maybe they had tons and sold out, or they didn't order enough and demand was higher than anticipated.
Click to expand...
Click to collapse
or they pulled the stock to be ready for the new ones. Nokia doesn't really want to give away free phones till the 21st unless they have to....ya think?
alodar1 said:
or they pulled the stock to be ready for the new ones. Nokia doesn't really want to give away free phones till the 21st unless they have to....ya think?
Click to expand...
Click to collapse
Ah true..... but there seems to be a shortage in Canada as well. Maybe for same reason ? Pre-orders are shipped but some stores are telling me "on back order" and it's going to be "at least 7-10 days".
Incorrect, because if their ordered before the 22nd, backorder or not even if you receive it after that day you'll get the credit
Sent from my Lumia 900 using Board Express
ibby03 said:
Incorrect, because if their ordered before the 22nd, backorder or not even if you receive it after that day you'll get the credit
Sent from my Lumia 900 using Board Express
Click to expand...
Click to collapse
Are you sure about that? Since you can get the credit even if you don't purchase from AT&T, it seems like they wouldn't be using the purchase information to determine eligibility.
Also, I doubt AT&T's giving up any profit from the Nokia rebate. Remember, there's a lot that the carrier is subsidizing (i.e., paying Nokia) that we rarely see. I suspect that's the same, and Nokia's just covering the $100 we did pay.
bigfire said:
Are you sure about that? Since you can get the credit even if you don't purchase from AT&T, it seems like they wouldn't be using the purchase information to determine eligibility.
Also, I doubt AT&T's giving up any profit from the Nokia rebate. Remember, there's a lot that the carrier is subsidizing (i.e., paying Nokia) that we rarely see. I suspect that's the same, and Nokia's just covering the $100 we did pay.
Click to expand...
Click to collapse
I was thinking along these lines....they don't run your card until the device ships....so....depends on when they run the card????
I bought the last one at the AT&T store I went to... and while I was there, another nearby store was asking them to send the one I seconds earlier bought. Seem to be in demand around here.
jettrue said:
I bought the last one at the AT&T store I went to... and while I was there, another nearby store was asking them to send the one I seconds earlier bought. Seem to be in demand around here.
Click to expand...
Click to collapse
I may be remembering wrong...but didn't you send a preorder back?
From AT&T
"Nokia’s Lumia 900 sales have exceeded expectations.
In fact, sales have been so good some stores have sold out of the device—particularly the blue variety—by Tuesday evening, only the second day of general availability."
via
http://mynokiablog.com/2012/04/12/lumia-900-sales-exceeding-expectations/
source
http://wmpoweruser.com/att-president-lumia-sales-have-exceeded-expectations/
bigfire said:
Are you sure about that? Since you can get the credit even if you don't purchase from AT&T, it seems like they wouldn't be using the purchase information to determine eligibility.
Also, I doubt AT&T's giving up any profit from the Nokia rebate. Remember, there's a lot that the carrier is subsidizing (i.e., paying Nokia) that we rarely see. I suspect that's the same, and Nokia's just covering the $100 we did pay.
Click to expand...
Click to collapse
I'm sure about this, before you order it from your local COR location just ask if your worried. This phone is pretty amazing, and the OS is fluid
Sent from my Lumia 900 using Board Express
alodar1 said:
I may be remembering wrong...but didn't you send a preorder back?
Click to expand...
Click to collapse
no... I did cancel a preorder a while ago because I was unsure, but never returned one.
I suspect there is a high degree of spin control going on here.
If Nokia and AT&T have any common sense they are holding back on shipments until they get the data issues resolved. There is little point in shipping units that are going to frustrate a significant chunk of customers, especially when you are trying to re-establish yourself in the smartphone market. A smartphone without data is a dumb-phone.
Add to that the fact that they have offered to exchange existing units for fixed units and they are going to need a bunch of phones in order to handle that exchange promptly without further frustrating people.
Honestly, I'd be surprised if AT&T was shipping ANY Lumias at this point. You can call that a "back-order" but I'd call it a shipping hold.

[Q] Getting Rid of Account

I've had my Inc2 for 10 months, and have 2 other phones on the account.
Can anyone tell me how you go about selling off your VZW contract.
Wait 14 more months, or pay a 350$ canceling fee.... I think
Sent from my Incredible 2 using XDA
plupien79 said:
I've had my Inc2 for 10 months, and have 2 other phones on the account.
Can anyone tell me how you go about selling off your VZW contract.
Click to expand...
Click to collapse
how long do you have left on each phone contract wise? are the other 2 smartphones? what was the etf on each phone?
unless you have a documented history of issues with verizon over multiple phones/lines on ur account in regards to service, they wont let you out w/ etf or until you are off contract
id do the math on ur etf and decide what to do then
We've got 2 smartphones and one dummy phone. At $210 a month it's a bit steep.
The current ETF is $625 to end the contract.
Replacement phone plan is only $90 a month.
So $120 a month would pay off that ETF pretty quickly.
I've heard about some sites that would let users trade off thier plans and phones a while ago, I just can't remember anything else.
plupien79 said:
We've got 2 smartphones and one dummy phone. At $210 a month it's a bit steep.
The current ETF is $625 to end the contract.
Replacement phone plan is only $90 a month.
So $120 a month would pay off that ETF pretty quickly.
I've heard about some sites that would let users trade off thier plans and phones a while ago, I just can't remember anything else.
Click to expand...
Click to collapse
in the past sprint and tmobile have had promotions where they would give you a certain $ credit for leaving another major carrier and porting your number, but i havent heard of any recently (last 6 months anyway)
Good to hear. But I'm not in Sprint territory, and T-mobile coverage where I live is a joke.
plupien79 said:
Good to hear. But I'm not in Sprint territory, and T-mobile coverage where I live is a joke.
Click to expand...
Click to collapse
switching to att then? or regional carrier
Indeed, going with a regional carrier with prepaid service. More minutes, same texting, same data.
Found Cellswapper.com That's the gist of what I was looking for.
Also Praying for Verizon to change something that gets me a get out of jail free card.
plupien79 said:
I've had my Inc2 for 10 months, and have 2 other phones on the account.
Can anyone tell me how you go about selling off your VZW contract.
Click to expand...
Click to collapse
We certainly don't want you leave us. Is there anything we can do to change your mind about canceling the service?
You do have the option of having someone take over the line by completing an Assumption of Liability (AOL) You would have to agree to release the line to them and after a credit check, they can take over the line and put it in their name.
TH
VZWSupport
VZWSupport said:
We certainly don't want you leave us. Is there anything we can do to change your mind about canceling the service?
You do have the option of having someone take over the line by completing an Assumption of Liability (AOL) You would have to agree to release the line to them and after a credit check, they can take over the line and put it in their name.
TH
VZWSupport
Click to expand...
Click to collapse
I
I read since verizon changed pricing there is a way to get out of contract for free. Only haveso many days from the 1st of july. I can find the link.
I
And sorry verizon does not care to loose buisness. I have been with verizon for 10 years 3 phones. I called to see if i could upgrade 3 months early to 4g to keep unlimited and they said no. I let them know i will pull my family off and they do not care! I will find the link to get out if contract for free. Let your supervisor anothef family will be leaving after 10 years. You guys are doing a great job lol sprint here comes everyone from verizon. Verizon is a joke they only rely on their service.
http://www.droidmatters.com/news/wa...-break-free-without-an-early-termination-fee/
This is a older one i seen a recent one i will find it
Verizon cares about breaking root more than taking care of long time customers!
---------- Post added at 12:46 AM ---------- Previous post was at 12:07 AM ----------
Why is verizon even on xda
A: to figure oit how to break root and screw us more
B: Damage control since they know they are loosing customers.
Why doesnt verizon worry about putting out uodates to fix issues instead of trying to break root all the time.
Though I have been happy with Verizon for the past 8 years or so, I too may look elsewhere when my contract is up.
Getting too expensive. Baby takes up all my monies. :beer:
Sent from my ADR6350 using xda app-developers app
I've only been satisfied with Verizon coverage. However, I've been sick of their constant price changes and lack of software updates (significant ones anyways). Gonna go to Sprint after my contract ends and awaiting the end of the Verizon contract.
Sent from my Galaxified ICS phone! Don't be hating bro!
Where is the verizon rep? Keep reading and get the hint this is not going to help your buisness. But i am sure the other carriers are loving you for sending all your customers away. Verizon has good coverage but everything else is a joke!
I too am looking to give up my 13 year relationship with vzw! The service is good in my area. But the magnitude of corporate greed, slow release of OTAs, and all the other bs is enough to turn my gaze elsewhere! Not that they care!
Sent from my vivow using Tapatalk 2
For me it's really just about the money, the phone bill is getting out of hand, and I can switch to prepaid phones, with data for a lot less money each month.
and yes, babies do take up a lot of money.
I also want out of my VZW contract. If it were just me I wouldn't care about the price changes... The price difference isn't anything too extreme for me. However, I have my father and my grandmother on my plan -- both of them have basic phones and I only charge them $30 each month TOTAL. Their payment would basically double.
Plus I don't want to lose my unlimited data (even though I don't think I have EVER used over 2GB).
My husband is on AT&T (he desperately wanted the iPhone and didn't want to wait for VZW to get it) so I will probably end up switching unless Verizon changes their new pricing before next September.
The new Share Everything is DUMB. Plain and simple.
jessicahll said:
I also want out of my VZW contract. If it were just me I wouldn't care about the price changes... The price difference isn't anything too extreme for me. However, I have my father and my grandmother on my plan -- both of them have basic phones and I only charge them $30 each month TOTAL. Their payment would basically double.
Plus I don't want to lose my unlimited data (even though I don't think I have EVER used over 2GB).
My husband is on AT&T (he desperately wanted the iPhone and didn't want to wait for VZW to get it) so I will probably end up switching unless Verizon changes their new pricing before next September.
The new Share Everything is DUMB. Plain and simple.
Click to expand...
Click to collapse
Are you saying you may switch to at&t to join your husband? If so keep in mind that they don't have unlimited data either.
Sent from my ICS Dinc2
Are you saying you may switch to at&t to join your husband? If so keep in mind that they don't have unlimited data either.
Click to expand...
Click to collapse
No, I know that. It would just be cheaper for us to be on the same plan by about $20. Since DH is ADAMANT about being able to use talk & data at the same time, I'll end up on his plan. Not my first choice, trust me. My very first cell phone in HS was a prepaid VZW plan. I've been with them now for 10 years with GREAT customer service. I'll be sad to leave.

[Q] How to join the Note 2 club early?

So, I bought a HTC One X on AT&T when it launched in June(?). Anyway, I don't have an upgrade until 2014. I did fall in love with the Note 2 though, I seriously want one. Any ideas on how to get an early upgrade?
So far, here are my issues that I would tell the service representative:
•The One X is locked down. It's my own device and AT&T is preventing me from taking advantage of development.
•I get constant errors and reboots, even after a factory reset
•HTC and/or AT&T has failed to distribute timely software updates. International users of this phone have had the latest software for days now, and US users are stuck with a locked down phone and old software
•The performance of the phone has degraded over time
•Everyone in my family gets terrible reception, we've been customers for 12 years and are considering leaving AT&T due to how terrible the service has gotten.
Of course, my phone is unlocked, OCed, UVed, and all of that. I just want a damn Note 2.
Anyone have suggestions?
I hope to join this crowd soon, thanks!
silentecho13 said:
So, I bought a HTC One X on AT&T when it launched in June(?). Anyway, I don't have an upgrade until 2014. I did fall in love with the Note 2 though, I seriously want one. Any ideas on how to get an early upgrade?
So far, here are my issues that I would tell the service representative:
•The One X is locked down. It's my own device and AT&T is preventing me from taking advantage of development.
•I get constant errors and reboots, even after a factory reset
•HTC and/or AT&T has failed to distribute timely software updates. International users of this phone have had the latest software for days now, and US users are stuck with a locked down phone and old software
•The performance of the phone has degraded over time
•Everyone in my family gets terrible reception, we've been customers for 12 years and are considering leaving AT&T due to how terrible the service has gotten.
Of course, my phone is unlocked, OCed, UVed, and all of that. I just want a damn Note 2.
Anyone have suggestions?
I hope to join this crowd soon, thanks!
Click to expand...
Click to collapse
Sell it on ebay and buy one off contract
Sent from my SAMSUNG-SGH-I317 using xda premium
Try looking in this thread:
http://forum.xda-developers.com/showthread.php?t=1976429
I know it is really big, but there are one or two people who claim to have done something similar to what you want to do. And good luck.:highfive:
silentecho13 said:
So, I bought a HTC One X on AT&T when it launched in June(?). Anyway, I don't have an upgrade until 2014. I did fall in love with the Note 2 though, I seriously want one. Any ideas on how to get an early upgrade?
So far, here are my issues that I would tell the service representative:
•The One X is locked down. It's my own device and AT&T is preventing me from taking advantage of development.
•I get constant errors and reboots, even after a factory reset
•HTC and/or AT&T has failed to distribute timely software updates. International users of this phone have had the latest software for days now, and US users are stuck with a locked down phone and old software
•The performance of the phone has degraded over time
•Everyone in my family gets terrible reception, we've been customers for 12 years and are considering leaving AT&T due to how terrible the service has gotten.
Of course, my phone is unlocked, OCed, UVed, and all of that. I just want a damn Note 2.
Anyone have suggestions?
I hope to join this crowd soon, thanks!
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Click to collapse
wtharp2 said:
Try looking in this thread:
http://forum.xda-developers.com/showthread.php?t=1976429
I know it is really big, but there are one or two people who claim to have done something similar to what you want to do. And good luck.:highfive:
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Gives me ideas...muahahah.
I'm going to be calling them first thing tomorrow morning, but if anyone else has any ideas throw them here!
Let's see. Your under contract now. Want a Note 2.
1) Buy off contract and keep the HoX as a backup.
2) Buy off contract and sell hox to offset cost.
3) Buy off contract and hope you can sell a kidney on Ebay or Craigslist to cover the cost.
4) But off contract and.......
I think you see where I'm going. Any attempt to excuse yourself from your current contract is purely unethical.
I just want one early upgrade. I've never asked them for one before in all of the 12 years we've been giving them money for their mediocre network.
Worst comes to worst, I'll just sell the HOXL, sell this old Infuse I have laying around, and get it no-contract.
Oh, early upgrade. That's only an extra $100 to the contract price, if I'm not mistaken.
mrhaley30705 said:
Oh, early upgrade. That's only an extra $100 to the contract price, if I'm not mistaken.
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Hmm, that's manageable if they do it. The issue is that my next upgrade is in 2014, I've had the HOXL for almost 6 months now, so I'm nowhere near my upgrade hah. It's worth asking them about though, that's for sure.
Add another line,get the phone,freeze/suspend the unuse line for 6 months for $8 recurring then after 6 months reactivate it but with a cheap flip phone this time that doesn't require data for $15 a month.Im on t-mobile & thats how i got it ,i think At&t should have something similar ?
---◆-----◇------◆------◇-----◆-----
☆★☆★☆★☆★☆★☆★☆★☆★
Device:T889 Galaxy Note 2
Rom: Xquizt N2 v6+Kitchen Aroma v6
Kernel: Perseus-alpha26.1(Clocked @1.1ghz & UV @-75mV 200ghz-800ghz & @-50mV 900ghz-1.1ghz)
Ah, adding a line isn't something the rest of the family would be happy with. We all split the bill 3 ways, so probably not the best idea
I wonder what the ETF would be if I just wanted to close my line from ATT and go off to another better carrier...leaving the other lines intact.
$325 plus $10 for every month remaining on the contract
mrhaley30705 said:
$325 plus $10 for every month remaining on the contract
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Jeez, even for one damn line?
Dafuq.
That's just their etf policy. Even for 1 little line.
That blows.
Sent from my HTC One XL using xda premium
As the other thread to which I linked this one demonstrates, it doesn't hurt to ask, nicely. Making things up/lying is unethical -- trying to work something out with your phone vendor is just business, and they obviously subscribe to some budging on their part as being acceptable.
Good luck getting your Note 2, OP. I love mine.
mrhaley30705 said:
Any attempt to excuse yourself from your current contract is purely unethical.
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silentecho13 said:
•Everyone in my family gets terrible reception, we've been customers for 12 years and are considering leaving AT&T due to how terrible the service has gotten.
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try tell AT&T this and they will probably consider your request. my impression is they are pretty flexible. competition is tough these days.
They will do an early upgrade for 399 no problem, but getting it for 299 will take some ass kissing. Tell them you just can't afford 399, they'll come down.
Either way, its worth it. This phone is a beast.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
UPDATE:
So, I called them up. I got in touch with a hot Russian sales rep, she had the sexiest voice in the world. Naturally, I flirted with her. Got her number from a personal call-back, as well as a Facebook link lol.
She connected me to a supervisor, it disconnected. I called back, got another rep, she denied me rights to speak to a supervisor so I cursed her out and ultimately got a supervisor on the phone. Without any hesitation, he said he would process the upgrade, waive the upgrade fee, add free shipping, and match Amazon's price of $199. Oh and I got a $100 credit to my account too. So, got a GN2 for $100!
My basis of argument was that I've been a customer for 11 years, and I've seen the service go from bad to worse. I used the latest Consumer Reports article ranking AT&T last as an enforcement method. I also told them that I'm disappointed with the lack of software updates on the HOXL, the locked bootloader preventing me from developing (we all know it's unlocked already though), and the fact that instead of remedying the issues, HTC just released the One X+ and the HOXL adopters were left dead in the water. I told them I'd rather just go to Verizon, which was ranked #1.
Epic win?
silentecho13 said:
She connected me to a supervisor, it disconnected. I called back, got another rep, she denied me rights to speak to a supervisor so I cursed her out and ultimately got a supervisor on the phone. Without any hesitation, he said he would process the upgrade, waive the upgrade fee, add free shipping, and match Amazon's price of $199. Oh and I got a $100 credit to my account too. So, got a GN2 for $100!
My basis of argument was that I've been a customer for 11 years, and I've seen the service go from bad to worse. I used the latest Consumer Reports article ranking AT&T last as an enforcement method. I also told them that I'm disappointed with the lack of software updates on the HOXL, the locked bootloader preventing me from developing (we all know it's unlocked already though), and the fact that instead of remedying the issues, HTC just released the One X+ and the HOXL adopters were left dead in the water. I told them I'd rather just go to Verizon, which was ranked #1.
Epic win?
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I want to use the same argument. But I'll be marching into the store today since I've been in contact with our business rep already and he referred me to the local store agent. Wish me luck!
Let us know how it goes!

Any problems with buying phone outright over upgrade?

Hey everyone - just a quick question. I purchased my phone directly from Samsung, the Verizon version of course and was curious if after it arrived I would have to go into the store to activate it or, if I could simply throw in my old Sim from my HTC. I purchased the n7 outright rather than using my upgrade (saving it for q1 2017).
I'm assuming that I can just pop in the old sim but wanted to double check I wouldn't lose any features/functions from doing so.
Thanks in advance!
As long as the old Sim is a nanosim then yes you can just pop in the new one. Typically the phone will include a sim card with it and you can activate it online or over the phone using another device to activate your Note 7. If you don't feel like going through with the manual activation, swapping it over should work just fine.
Cheers I figure it would be simply! Thanks cad!
Sent from my HTC6545LVW using Tapatalk
Chikenbok said:
Hey everyone - just a quick question. I purchased my phone directly from Samsung, the Verizon version of course and was curious if after it arrived I would have to go into the store to activate it or, if I could simply throw in my old Sim from my HTC. I purchased the n7 outright rather than using my upgrade (saving it for q1 2017).
I'm assuming that I can just pop in the old sim but wanted to double check I wouldn't lose any features/functions from doing so.
Thanks in advance!
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I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
kat3k said:
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
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This is something I posted on another thread I had made -- I spoke with about 7 different reps until I finally got this answer:
"I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
This was after 2 people told me the phones were shipping Mid-September and I was trying to cancel my order to pick one up in store...
BTW I also went with coral blue, ordered on 8/3
Chikenbok said:
This is something I posted on another thread I had made -- I spoke with about 7 different reps until I finally got this answer:
"I actually called back a couple of times to get some kind of statistical honesty... Yeah I know.
Finally I spoke to someone high enough up the ladder who said, "the only people who know when the phones from Samsung will ship, are the corporate execs. Despite what anyone tells you, only carriers can release early, as the manufacturer, we just wait. However, if you did preorder early, you will get your phone around the 19th as we've been told."
It only took me 5 phone calls to get some honesty... Albeit bizarre honesty. ALL I WANTED WAS TO HEAR 'Hey man, I'm gonna ship your phone on Monday!"
This was after 2 people told me the phones were shipping Mid-September and I was trying to cancel my order to pick one up in store...
BTW I also went with coral blue, ordered on 8/3
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Thanks very much. That's what I was looking for. It's like pulling teeth to get anything out of them, isn't it? So it appears that phones ordered from carriers will be received sooner than Samsung orders? Oh well.
Maybe, maybe not.. It's like a magic 8 ball.. I figure well have them this week assuming you ordered somewhat early.
Sent from my HTC6545LVW using Tapatalk
kat3k said:
I had a slight problem buying outright from Verizon, as I was not upgrade eligible. They would NOT let me pre-order without changing to the "new" Verizon plan. I, too, ordered directly from Samsung, so appreciate your question, and might just switch Sims. Have you had any news on Samsung shipping? It sounds like TMobile is already shipping?
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That's BS. You can keep your old plan and put the new phone on device payments. I did it in June when I got a new S7E. This rule was instituted last November to "lessen" the blow of the additional $20 price hike for grandfathered UDPs but applies to all old plans.
Of course my old device was already paid for. If yours isn't, don't know what the deal is then. You may have to pay it off, then trade it in to get a new device and keep your old plan.
GeoFX said:
That's BS. You can keep your old plan and put the new phone on device payments. I did it in June when I got a new S7E. This rule was instituted last November to "lessen" the blow of the additional $20 price hike for grandfathered UDPs but applies to all old plans.
Of course my old device was already paid for. If yours isn't, don't know what the deal is then. You may have to pay it off, then trade it in to get a new device and keep your old plan.
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I'm on a "loyalty" plan, which has a good rate, and as I understand it, I have a plan commitment, but the phone is free to go anytime - not locked like they used to be. So I was unable to order online (paying full price outright) without accepting the new plan, and when I called in I got the same information - could not pre-order without changing the plan since I was still under contract. You know you can call 5 times and get 5 different answers. Since it was the 19th, I was on hold a long time and someone finally said they would transfer me to someone who could probably do it. By that time I decided to go through Samsung, which I did online with no problem. Like all of us, can't wait to get it!
As long as it is a nano sim just pop in and you are good to go.
markwebb said:
As long as it is a nano sim just pop in and you are good to go.
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I'm assuming that's what I have in my HTC 10 [emoji12] so I'll give it a shot! Thanks! Now just to wait for Samsung to ship the damned device..
Sent from my HTC6545LVW using Tapatalk
I'm still on the note 3 and I love it due to the rooting/customization I have, but I think it's about time for an upgrade. I am currently on a UDP line, does the best buy method work anymore or will I have to buy this phone at full price to keep my UDP. I am on a the same bill as a few family members that have an upgrade but they are thinking of switching providers so I'm not sure I can use their upgrade to grab the phone at a discounted price.
If you look at the bottom of the page on best buys website they have a disclaimer about unlimited data.
Also if you buy phone at full price you will not have a issues last I heard.
I didn't preorder. Just went to Best Buy on release day , bought it full retail and popped my sim into the phone. Hassle free.

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