Help - how to repair international Galaxy Nexus bought on dailysteals - Samsung Galaxy Nexus

I purchased Galaxy Nexus in dailysteals.com a month and a half ago when it was on sale for $460 (prior to google play availability) and yesterday it refused to power on from power off mode.
I did standard steps (recharge, battery out, sim card out, press and hold power, etc) countless times but the phone does not respond.
It only responds to charger in a sense that it shows charging signal but the phone still not powering on.
The phone might have gotten wet 2 days ago from rain when it was in my shorts, otherwise I have no explanation for this breakdown.
So I called Samsumg USA where I live and they asked for IMEI and they said this IMEI does not show in their system and advised to call Poland Samsung.
I called Poland Samsung (appears that dailysteals had Polish region version) but they have menuy on Polish and I cannot navigate it.
I called UK Samsung which is supposed to serve EU but they said since I reside in US and bought it from US reetailer Samsung USA should serve me (I explained I have been through it but this was no good).
I called dailysteals but they obviously do not respond, their reputation on Web reviews is not giving me any hope.
I feel going full circle for warranty and stuck. Did anyone succeed getting warranty service for international phone imported by apparently non-authorized reseller? What about non warranty service, I assume repairing it is cheaper than buying a new one, since screen and everything is supposed to work...
Any option for repair before selling it for parts like screen on ebay which I presume works OK?

vshun said:
I purchased Galaxy Nexus in dailysteals.com a month and a half ago when it was on sale for $460 (prior to google play availability) and yesterday it refused to power on from power off mode.
I did standard steps (recharge, battery out, sim card out, press and hold power, etc) countless times but the phone does not respond.
It only responds to charger in a sense that it shows charging signal but the phone still not powering on.
The phone might have gotten wet 2 days ago from rain when it was in my shorts, otherwise I have no explanation for this breakdown.
So I called Samsumg USA where I live and they asked for IMEI and they said this IMEI does not show in their system and advised to call Poland Samsung.
I called Poland Samsung (appears that dailysteals had Polish region version) but they have menuy on Polish and I cannot navigate it.
I called UK Samsung which is supposed to serve EU but they said since I reside in US and bought it from US reetailer Samsung USA should serve me (I explained I have been through it but this was no good).
I called dailysteals but they obviously do not respond, their reputation on Web reviews is not giving me any hope.
I feel going full circle for warranty and stuck. Did anyone succeed getting warranty service for international phone imported by apparently non-authorized reseller? What about non warranty service, I assume repairing it is cheaper than buying a new one, since screen and everything is supposed to work...
Any option for repair before selling it for parts like screen on ebay which I presume works OK?
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Click to collapse
How wet did it get? If it is moisture or water damage, then i would say sell it for parts but you might still have hope. I would suggest taking it down to a local cell phone store and ask them to run some diagnostics or open the device and check for burnt or damaged areas from the water.
Good luck to you.

Spent hours with Samsung on the phone today. They have assured me there is no place that would service it in the US on warranty and off warranty, Not a good situation as European Samsung also flatly rejected my request.
I gave up on repair and will try to file Purchase protection water damage with Amex. If this does not work will sell for parts to someone who needs screen and other staff, amazing that one cannot get it serviced anywhere in the world except maybe Poland and I do not speak Polish to navigate their voice menus (called there too).

vshun said:
Spent hours with Samsung on the phone today. They have assured me there is no place that would service it in the US on warranty and off warranty, Not a good situation as European Samsung also flatly rejected my request.
I gave up on repair and will try to file Purchase protection water damage with Amex. If this does not work will sell for parts to someone who needs screen and other staff, amazing that one cannot get it serviced anywhere in the world except maybe Poland and I do not speak Polish to navigate their voice menus (called there too).
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Click to collapse
Well you bought a grey market European device. Samsung USA does not have to service it because its a Euro device, and Samsung Europe doesn't have to service it because you're trying to file the claim from the USA.
Unfortunate but this was widely known when you bought the device. This is why buying from a reputable importer that is willing to help with warranty is important.

Related

Where to buy Rhodium without contract in UK

Where can i buy Rhodium without Contract in UK. I buy HTC touch HD without contract at Carphone before but just wonder if i can buy Rhodium there too ^^. My house is quite far from it so i dont have time to go there to ask -_-
Not sure where the best buy is at the moment
Check places like Devicewire, Expansys, Clove, and Handtec I suspect they will be cheaper than Carphone Warehouse. There was a thread here about prices, but not sure if it's still active.
Good Luck!
Gordon
Hit google with the UK only radio button. There's 1000+1 places to buy from. I got mine from launch at Amazon.co.uk
The good things from carphone is u can go there to check if there is something like dead pixel on the fone before make decisions.
Last time when i bought my HD there it took me only 450 GBP for the fone while i checked at clove it was around 500 GBP -_-.
#3: I know how to search man -_-
Try eBay.
oh man ebay is not different from the other online site. If u buy it and u get smt like dead pixel on the screen u have to send it back -_-
I got mine from http://www.mobilephonesdirect.co.uk/ £434 on voda pay2go. For some reason it was cheaper than simfree. Phone is not branded or locked as using with my 3 sim.
That's a pretty good deal from mpd ... only problem I'd have with buying from them is that I've heard nightmare stories about people having probs with the phone, and mpd won't have anything to do with them...
For Sale Touch Pro 2 - Vodafone Branded
I currently got a touch pro 2 on vodafone as an upgrade but the wife had already bought me one offline.
So it is up for grabs for £375 plus £5.00 to cover royal mail registered post.
cash to be paid ia bank transfer or paypal. If paypal used then buyer to pay paypal charges.
How about handtech which advertise on xda forum. I found it quite cheap only 438 with simfree
the problem with a lot of uk sites these days is their quality control. i always buy sim free and hate it when the "new" phone arrives in an opened box, factory screen protector half off etc.. they do a **** job of putting it all back in the box after "checking contents".
i used to buy from Play but their prices aren't competitve any more and no confirmed despatch date.
try King of Gadgets. all their stuff is factory sealed and there's a really good bloke over the phone who wont muck you about.
good luck.
panos123 said:
the problem with a lot of uk sites these days is their quality control. i always buy sim free and hate it when the "new" phone arrives in an opened box, factory screen protector half off etc.. they do a **** job of putting it all back in the box after "checking contents".
i used to buy from Play but their prices aren't competitve any more and no confirmed despatch date.
try King of Gadgets. all their stuff is factory sealed and there's a really good bloke over the phone who wont muck you about.
good luck.
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Click to collapse
Thank u very much ^^ . And about handtec ? Do u have any info about them ?
no experience sorry. but I'm always weary of low prices. I think with them you still have to pay a fair amount for next day delivery. over the last few years I've learnt the hard way there's no such thing as a bargain
i've just chatted with them online and they told me that i don't have to pay any fee for nextday delivery but the problem for the dead pixel is. HTC only accepts to replace fone with more than 3 deadpixels -_- .
Handtec sell brand new and sealed phones but they are gray imports meaning no automatic network settings and detection and probably some warranty issues. This was the experience I had when I bought a Kaiser from them and when I returned it and asked for a UK spec, they simply sent the same phone back to me in a UK spec box (lol). I returned it and did a charge back when they started trying to act funny. Devicewire sell UK spec phones at the most competitive prices in my opinion.
Seriously boss. You can buy from anyone of these sellers and if you're not happy, dead pixel or otherwise then you can send it back with no obligation citing distance selling act. The common vendors like expansys, amazon etc are all good for it. Pick someone whom you trust and pull the trigger!
thank you very much. Maybe i will try with clove.co.uk kkkk

Gnex international warranty

Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
bump... pls help out som1?? ne1 with a nexus, can u pls confirm the international warranty status?
I ordered from Negri. To my knowledge Samsung UK wont warranty imported GalNex directly.
Negri's policy:
Every (Non Carrier Branded) device comes with a 1 year warranty from the manufacturer. After 25 days our exchange/return policy has expired, you should contact the manufacturer for repair or for warranty replacement or exchange, if your device qualifies for this. Please contact the manufacturer to determine if the device you hold is covered under their warranty. If you would like to send your device to us to send to the manufacturer you are free to do so. Please request an RMA. This will delay the warranty process by 1-2 weeks and you will be charged shipping to and from the manufacturer. You will need the original invoice from us in order to have your item repaired or exchanged by the manufacturer. Warranty varies by manufacturer, but typically warranties are valid for 1 year from purchase.
Click to expand...
Click to collapse
I would guess the other importers are similar. The device is covered under warranty, but needs to be shipped back to the importer you purchased from and from there back to Samsung UK. At least thats the impression I get, could be wrong.
psycho2097 said:
Hi guys I had been extremely interested in the gnex for the past 2 months...buying it is on my top of list.
I wanted to get it from amazon /newegg since they have the full international warranty.beccause I am out of the country frequently for 2-3 months,in Asia,Europe,china,India,etc. My question here would be,people who got the phone from handbag/clove/negri,did u guys get international warranty n stuff recognized by Samsung?does your papers clearly mention international warranty? I have never bought from these sellers lol....in case of a problem,if I just send it in to the service center in the country,that's enuf right?I don't want a seller warranty,but a true manufacturer warranty.
sent from my tablet,NOT AN IPAD!
Click to expand...
Click to collapse
I believe Samsung does not have international warranty atleast for this phone. If it was released in a particular country, you need to send ti to their repair center in that country for service.
If you buy it from expansys-usa, then you send the phone to them and they will send it to samsung uk for repairs.
warranty is what is definitely keeping me on the sidelines.
i'll wait for the release of the verizon version first and see if any announcements are made regarding a GSM release in the US.
Most likely i'll end up ordering sometime next week.
i hope BB sells the GSM unlocked version soon. i'd rather go through them.
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
deleted for redundant post.
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
BarryH_GEG said:
Samsung's policy on grey market electronics is very strict and clear. In order to receive warranty repairs on a covered device it must be:
1) Purchased in its country of intended sale.
2) Purchased from an authorized Samsung reseller.
No international GN purchased in the U.S. has a warranty no matter what the reseller tells you. That includes Negri and Expansys-USA. However, both Negri and Expansys will ship the phone overseas to one of their international affiliates for service on behalf of their U.S. customers. The GSM GN is not sold in the U.S. and, if it is, it's considered by Samsung to be a grey market device. Anyone buying from either Handtec or Clove are covered for two-years since the device would have been purchased in the UK even though it was imported to the U.S.
If an imported GN needs service, you have to ship it to a Samsung repair centre in the UK. Before warranty work is provided they'll ask for a receipt and/or credit card statement showing the purchase from an authorized reseller in GBP. They also maintain a database of serial numbers so they know which devices were sold through which resellers. They've denied claims on plenty of international SGS2's because the above conditions weren't met.
OP, Amazon and NewEgg are your least preferred options as the phone has no warranty what so ever. You can however get a SquareTrade warranty for it because they cover grey market devices. It's about $100 for two-years of coverage with ADH when they have a 30% sale going on.
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Click to collapse
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Show of hands:
How many people have actually used their warranty? Seriously?
I mean, it's nice as a comforting thing, but in 10 years I have never needed a warranty.
Most things that go wrong aren't warranty issues anyway (dead battery, physical/water damage, etc).
It just seems like people are leveraging this as a reason not to buy.
Once you root, it's done with anyway (any warranty, that is).
I don't think you're done with warranty if you root. Or has anyone actually heard not getting support or service because of root? You can also always revert to stock, but I'm thinking if not to although I'm soon sending mine for inspection due to screen issues.
I was instructed by Samsung UK to contact local Samsung for support, but that can be because of all the neat customer rights things here in EU.
Sent from my Galaxy Nexus using XDA App
predation said:
got an email back from squaretrade:
"Hello XXXXX,
Thank you for contacting SquareTrade.
In order for your item to be eligible for a SquareTrade coverage, it should have a US Manufacturer's warranty. Also, SquareTrade Care Plans are available on eligible items purchased from eBay within the last 30 days and items purchased from any retail store/website within the last 90 days.
We only offer warranties on new and refurbished items recently purchased from a retail store or retail website and new, refurbished and used items from eBay.
We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores and other stores selling used goods are also ineligible.
Should you have any questions or concerns, reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Ravishing Rick Rude
SquareTrade Care Specialist
re: Ticket [#XXXXXXXXXXX]
Your comment:
i would like to purchase a galaxy nexus in the US that is being sold by companies like expansys, negri electronics etc.....
my questions is:
even though the galaxy nexus (GSM version) isn't officially being sold in the US, if i purchase from the aforementioned companies, can i still get a valid plan with square trade?
***the GSM galaxy nexus is currently being imported by negri electronics and expansys and sold in the US, so it is currently considered a gray market phone. *** "
bummer.
Click to expand...
Click to collapse
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
psycho2097 said:
Listen,amazon and newegg have something called international versions of gs2 and gs and nexus s with full international warranty,n I know for a fact that these warranties were honored internationally. And when amazon n newegg say international warranty,it basically means everywhere except US. That's fine by me,actually. Well,I mean I would prefer if US was included obviously...but I can do without it. Anyways, speculations aside,can any actual nexus owner provide details about his or her papers? Someone from Europe that purchased from handtec or clove? I asked both handtec n clove yesterday,waiting for an answer.
Sent from my cell phone. DUH
Click to expand...
Click to collapse
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
BarryH_GEG said:
From the T&C of my warranties for my UK i9100 and G-Tab:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If your item is used, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
Also, after you purchase the warranty, you can send in your receipt for verification and to expedite claims processing. They accepted both my UK receipts without question.
You can view the full T&C on their website.
---------- Post added at 12:26 AM ---------- Previous post was at 12:04 AM ----------
Huh? There's only one warranty. The one provided by Samsung which is based on the country of intended sale. Samsung doesn't sell the GSM GN in the U.S. Any reseller that's selling it here is importing it from overseas. That makes it grey market which means Samsung won't cover it. Samsung USA won't repair it because it's not a product sold here. Samsung UK won't repair it because the Amazon receipt shows it was purchased outside the UK, its intended country of sale. You'll notice that if Amazon is the merchant, all their imported phones say "no warranty." But go ahead, purchase other than from Expansys, Negri, or the UK and see what happens if you need service. A lot of SGS2 owners spun the wheel and learned the hard way.
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Click to collapse
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2. i dont know how that works. stupid dilemma. Then again, i dont want to buy the buy the phone then find out that it has a damaged screen/yellowish screen, non-responsive buttons and crap and have to live with that for the next 2 years. no sir. Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
ps, heres the reply from clove-
Thanks for your email. We cannot guarantee that the warranty is truly international. We do find in most cases that the service centres in different countries will accept the handset for repair, but not always. It does come with a 2 year UK warranty, but as you mentioned, this may not be suitable for yourself.
psycho2097 said:
as i said, theres something called international warranty that gives u warranty everywhere except US in amazon phones. esp galaxy s and s2.
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Click to collapse
You're reading something made up by a third-party reseller listing on Amazon. The below link is for a SGS2 fulfilled by Amazon. You'll notice it says "no warranty" in the product title. There's no such thing as an "international warranty." The warranty is what's offered by Samsung which varies based on where the phone is sold.
http://www.amazon.com/gp/product/B004QTBQ2C/ref=olp_product_details?ie=UTF8&me=&seller=
Ah well, my next assignment is in India in March, maybe I will buy it there, they provide full international warranty. But i so dont want to wait till March.
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Click to collapse
I don't know what Samsung's warranty policy is for products sold in India. But you better check where an Indian purchased phone can be repaired otherwise, if it's the same policy as the rest of the world, that's where you'll be sending it should it need repair.
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
mstyle88 said:
I know Samsung USA will not honor international devices however will they repair it for you for a charge if you send it to them?
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Click to collapse
Someone with an ISGS2 that needed a new display got all the way through the process to the point of it being received by the Samsung repair center in TX. When they got it, they sent it back. Samsung, more than any other manufacturer, does everything they can to make grey market imports distasteful. They are the only phone maker that belongs to AGMA.
http://www.agmaglobal.org/
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
I bought two Galaxy Nexus units and discovered that one has a defective speaker.
Anyone know if I can mail it directly to Samsung in the UK and they will mail it back to me here in Canada? I don't mind paying the postage to the UK and get it faster rather than having it forwarded to Samsung through unlocked-mobiles.
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
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Click to collapse
I used my warranty on both my Nexus One and Nexus S. I got a replacement N1 from HTC and a new PCBA in my NS from Samsung, both free of charge. Both phones were rooted but re-locked before sending them in.
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
krishant007 said:
Has anyone ever needed to use warranty on their phones? like, are certain defects so common that you need to use the warranty? I am looking to buy the phone from UK for use in new zealand and am worried about the warranty for GN.
Click to expand...
Click to collapse
The SGS2's weak link is the way the USB port is mounted. It can come loose and get pushed up in to the phone. It happened to a couple of people. It's too early to tell if the GN has a common failing. For warranty work, you ship the phone to Samsung in the UK and they repair it and pay shipping back.
---------- Post added at 12:40 PM ---------- Previous post was at 12:36 PM ----------
irishrally said:
So what's the consensus on the best option for US buyers? One of the official UK sellers? Canadian?
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Click to collapse
If you buy from Expansys-USA or Negri you ship the phone to them in the U.S. and they forward it on to their affiliates overseas for repair. It'll cost less for shipping but will take longer. The warranty is intact if you buy it from the UK.
As for Canada, that's a good question. The phone's not being sold directly there it's being offered via the carriers. If the carrier handles the repairs I don't know what happens when you're not a subscriber and don't have an account with them. I don't know if Samsung Canada will directly repair a carrier branded phone. If they will, Canada's a lot faster and cheaper if the phone needs repair.

LG Customer support and repairs

Has anyone else had to try and deal with LG uk support..? As my phone just died last wednesday (no power nothing only 7 months old!!) so I went onto there website to log the fault and request a repair. Thursday afternoon having not heard anything I rang them and again booked it for collection and repair. Will be picked up friday... Nope rang again friday afternoon to find out what was going on and oh dear they messed up and won't be collected until monday... Monday afternoon rang again as heard nothing, and guess what they had messed up again and won't be collected until tomorrow..?? Expected repair time 7 to 10 working days so by the end of this I would have been without my phone for the best part of 2 weeks..!! if they even pick it up tomorrow..!!
What makes it worse is if you goto LG uk website and do a search for LG local repair the nearest one to myself is 10 minutes down the road from me or is meant to be as I rang the place and was told that they haven't done LG repairs for over 3 and a half YEARS..!!
What does this say about a companys support network when they don't even update there own website for over 3 years..??
Anyone else has simliar problems and what was the end result for you..?
I agree with you completely, apparently the closest repair shop is over 100 miles according to the LG UK website. Seems stupid if you ask me.
My 815 was manufactured 04\15 so maybe I'm lucky but as buying mine off eBay I don't know if I would be covered for a repair anyway....

Buyers beware! Used phones being sold as 'new' on ebay

So Im on my second 'new' HTC 10 from ebay. First one was simply an open box to unlock listing. Not bad since it only takes like 5 min at most to unlock a phone. Nope phone came with nicks and scratches on the casing and screen. Didnt want to deal with it so I sent it back. Ordered another one 'brand new sealed in box'. Wrong again. Another shoddy box with chinese knock off accesories but atleast the phone was mint. After having problems connecting to LTE i decided to do a imei/serial number check to see if I probably recieved some weird non us compatible phone. Low and behold phone is a japan version with HTC warranty repairs for water damage. So now to return this one.
So if youre in a market for a new phone, ask for the imei before shipping and run it thru a HTC warranty checker such as imei.info
Either way if it comes in non HTC packaging, eg texured stickers on the box as opposed to the pressed textures of an oem htc box, chinese accesories like chargers with the writing all crooked and a generic sim removal tool instead of the tiny and square htc tool USE PRECATION. Sellers ive delt with so far are AMPM and x-channel on ebay.
Again BEWARE of used phones being passed as new.
Also does anyone have any links to brand new phones? They are non existent in the US and Amazon had them listed a couple months ago
https://www.amazon.com/gp/offer-listing/B01G1NHAYI/ref=dp_olp_all_mbc?ie=UTF8&condition=all
There are a couple New listings there on Amazon still.
Both for Grey and Silver.
Is the 10 even made anymore? Why would you buy an old phone new?
Also, where is your negative feedback on these sellers, especially the one that barely has any feedback?
Yes, always IMEI search; the phone can be blacklisted becasuse someone didn't pay their bill/fulfill their contract. I provide that information when I sell my phones on Craigslist.
this is common sense
Rolo42 said:
Is the 10 even made anymore? Why would you buy an old phone new?
Also, where is your negative feedback on these sellers, especially the one that barely has any feedback?
Yes, always IMEI search; the phone can be blacklisted becasuse someone didn't pay their bill/fulfill their contract. I provide that information when I sell my phones on Craigslist.
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The HTC 10 isn't made any longer. But there could be leftover inventory not yet sold. Overall it's a very good phone and could be had for a lot less than a U11. The only trouble is, the HTC 10 is a crap-shoot on reliability. There have been enough reports of this battery issue where the phone suddenly shuts off when the battery level is somewhere down below half, and then gets caught a rebooting loop. If the phone is fully charged, you won't run into this issue. So, it's easy for a used/refurbished HTC 10 to be sold without the problem revealed upfront. Either a seller would confirm the issue doesn't exist, or you get it with a warranty. HTC has not formally acknowledged the issue. And apparently there's no way to know if your phone is a time bomb waiting to suffer the same fate.
Amazon is turning into eBay now. There are tons of counterfit goods being sold on Amazon. With a recent ruling, they can NOT be held responsible for these items, even if they fulfill shipping them from their warehouses. I just got a suspected used phone that was listed as NEW on Amazon, and it was even PRIME! Very sad that you can no longer trust Amazon for a hassle-free, no b.s. shopping.

Impossible to get a replacement front screen for Nokia 8 Sirocco in US

I just bought a new condition Nokia 8 Sirocco for review purposes and then planned on reselling it, of course I dropped it first day I got it (luckily with the case on), but unluckily it shattered the front glass. Touch seems to work just fine however, BUT...
Nokia won't sell me the part or help me at all since I'm not in the same country as where it is available from their website.
I tried ordering parts through a cellphone repair store authorized with Nokia, and even called and emailed places in both the UK and Canada that were authorized Nokia repair stores, and they are unable to get me the part or repair it for me even if I pay shipping there and back as well as for the repair and part.
The one website I found that sells the part for a very reasonable 400 rs (5-6 usd) only ships within India.
I've wasted so much time trying to figure out how to just get the part, much less have it repaired. If anyone has any ideas, suggestions, or can help me out I'd be incredibly grateful, or if you can sell me the part directly that would work as well.
Thanks for your time !
Front Screen for Nokia 8
China is the main source of cell phone parts. So, I think you should try "Aliexpress". And they can deliver your product in the USA.
wiederganger said:
I just bought a new condition Nokia 8 Sirocco for review purposes and then planned on reselling it, of course I dropped it first day I got it (luckily with the case on), but unluckily it shattered the front glass. Touch seems to work just fine however, BUT...
Nokia won't sell me the part or help me at all since I'm not in the same country as where it is available from their website.
I tried ordering parts through a cellphone repair store authorized with Nokia, and even called and emailed places in both the UK and Canada that were authorized Nokia repair stores, and they are unable to get me the part or repair it for me even if I pay shipping there and back as well as for the repair and part.
The one website I found that sells the part for a very reasonable 400 rs (5-6 usd) only ships within India.
I've wasted so much time trying to figure out how to just get the part, much less have it repaired. If anyone has any ideas, suggestions, or can help me out I'd be incredibly grateful, or if you can sell me the part directly that would work as well.
Thanks for your time !
Click to expand...
Click to collapse
hi wiederganger,
i just bought a N8S with cracked screen, too good a price to not, i'd seen an ad via google for replacement screens for £69.99 in UK so thought id get it fixed easily, but when i got the phone i checked out the company on trust pilot, it is a scam, all bad reviews nothing good. I got in touch with nokia uk, they quoted £303GBP (about $400USD) for the repair, i can get new glass put in a samsung S8 for £70, so they are way over pricing it and withholding parts deliberately. i tweeted this info out, maybe they'll wake up as nobody would buy one if they realised the screen replacement cost. imho if they make things that break so easily they should be forced to supply replacement parts by law. or use a better screen that can be dropped, we all drop phones once in a while.
anyway i also searched around for glass only. everywhere in china i can find (aliexpress mainly) sells the whole LCD assembly for about $150USD, which is an option if all else fails. 1 place in india has screen only. again a hassle to get it sent overseas. but first ill wait a while, im sure the parts will become available. luckily this phone is usable as is, ill eventually fix it and sell it before i break the screen then buy another smasung because too much hassle to get parts for nokia. similar to apple who deliberately withhold parts also. just dont buy from these companies. i wont buy anything from nokia again. ill let you know how i get on.
Hi, I dropped my Sirocco 8 in December and the glass was toast but the screen worked okay. I bought it in the UAE and have since moved to Malaysia.
Nokia in Malaysia wouldn't touch it and told me that I'd need to send to the country of purchase for repair. I'm not keen on the idea of sending the phone back to the UAE so I too found the company in the UK (QMF) and have sent the phone to them. They've now told me that they cannot obtain the parts so I'm now scouring the web in the hope that someone can fix this phone for me. I loved this phone and if I'd known the trouble I'd have to get it repaired, I would have either not bought it or wrapped it in cotton wool!
If anyone has any luck with getting their phone repaired, I would appreciate if they could share details.
Have a good one.
I sent my N8S to the said repair shop for £69.99 to replace the screen -3 weeks ago. Today, they sent me an email wanting another £180 more for the LCD replacement. I told them to cancel the repairs and refunds will be 30 days.

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