(See notes below re this recreation.) Here is what happened when I connected my Samsung charger to the USB port of my Samsung Galaxy Nexus (unlocked O2 UK model) as usual earlier today. I smelt smoke from the USB port. I pulled the plug and saw a yellow flame, then started coughing. The unit would no longer charge. The USB cable came out charred, as is the socket. This video shows the cause under a later recreation - it seems when something pushes very lightly on the central USB 'fin', just like when you plug a charger in, it creates fire.
NB: This recreation was NOT the cause of the issue, and I am not creating a short circuit here. The fault started for the first time when inserting an official Samsung charger today, and happens with any USB charging cable too. I used the method shown in this video later, because it leaves the USB socket open so you can see the flame. I am placing the tool under the USB central fin, whereas the flame occurs above it. There is something between the top of the fin and the circuitry that has a manufacturing fault. I held my breath whilst making this video, with the window open.
Obviously this is very worrying, and I spoke to Samsung's 'Office of the President'... who [edit] are sending out a warranty replacement device on a swapout basis as I cannot be without my phone (it still works! I rely on it for work and have no landline). Initially they refused, but after I posted this thread things seemed to change. They had only told me to send mine in and that "it could take a few weeks to repair". A person I have spoken to before going by the name 'Greg Crenshaw' of the Office of the President also said that my inhaling carcinogenic smoke was "of great concern to us" and that I should "seek medical attention". He could not confirm they would pay such medical bills.
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Under the circumstances of their product catching fire, I'm pretty appalled they would not originally offer me a replacement swapout, especially as I started my call to the President's office by asking if the smoke would be carcinogenic or toxic to me. All I wanted was a human, common sense reaction. Unfortunately Samsung seemed to think that nearly setting fire to a customer's home, and potentially causing them to breathe cancer-causing smoke, was not a good enough reason to slightly adjust their "standard policy" and allow that customer to have a new phone before he returns his flammable one which he relied on for work.
'Greg Crenshaw' had stated Samsung USA do not have in their possession any Galaxy Nexus handsets they could possibly send me.
Even though it's their flagship phone.
Seriously, Samsung don't posses a single Galaxy Nexus.
I asked the Office of the President.
Shame on you Samsung.
The purpose of this thread was to ask for advice in how to get a swapout replacement given the circumstances? [Edit] but now it seems one is on the way.
I would say you call back until you get a replacement. That is complete and utter bull****!
is a "fin" like a pin? i.e., is one of the pins in the end of the USB cable slightly bent such that, when you insert it into the phone, it causes a short?
i think i would take the phone and cable into a verizon corporate store (on a busy day), explain what happened and ask them what they can do about it? make sure they understand it is a fire risk.
CJSnet said:
(See notes below re this recreation.) Here is what happened when I connected my Samsung charger to the USB port of my Samsung Galaxy Nexus as usual earlier today. I smelt smoke from the USB port, then I saw smoke. I pulled the plug and saw a yellow flame, and then I started coughing. The unit would no longer charge. The USB cable is charred, as is the socket. This video shows the cause under a later recreation - it seems when something pushes on the central USB 'fin', it creates a short circuit.
NB: This recreation was NOT the cause of the issue which started for the first time when inserting an official Samsung charger - the issue happens with any USB charging cable too. I used the method shown in this video later, because it leaves the USB socket open so you can see the flame. The video I first took of connecting the official Samsung charger only produces a smell of smoke - not something that is much good until YouTube introduces smell-o-vision(TM). I held my breath whilst making this video, with the window open.
Obviously this is very worrying, and I spoke to Samsung's 'Office of the President'... who sadly refused to send out a warranty replacement device on a swapout basis as I cannot be without my phone (it still works!) even if I gave my credit card, or even a loan phone, and only told me to send mine in and that "it could take a few weeks to repair". A person I have spoken to before going by the name 'Greg Crenshaw' of the Office of the President also said that my inhaling carcinogenic smoke was "of great concern to us" and that I should "seek medical attention". He stated that Samsung would consider paying the medical bill if submitted to him.
Under the circumstances I'm pretty appalled they would not offer me a replacement swapout, especially as I started my call to the President's office by asking if the smoke would be carcinogenic or toxic to me. Unfortunately Samsung seem to think that nearly setting fire to a customer's home, and potentially causing them to breathe cancer-causing smoke, is not a good enough reason to slightly adjust their "standard policy" and allow that customer to have a new phone before he returns his flammable one. He stated Samsung USA do not have in their possession any Galaxy Nexus handsets as they are not a store. Even though it's their flagship phone. Seriously, they don't have a single one. I asked.
Shame on you Samsung.
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I would have asked them how they felt about a lawsuit if your home caught on fire from it.
Edit: After watching the video, you have every right to expect special treatment. Makes me afraid to charge my phone are you sure you aren't just shorting it with the screwdriver and its a bad USB though?
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
So they're offering to fix it for free and even pay for any medical bills related to the incident? Man, people are getting selfish.
Sent from my Galaxy Nexus using Tapatalk 2
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That's not what I said. Yes, by law they have to fix it for free as it's under warranty, but they said it could take them weeks.
They have said they will "consider" any medical bills I send them. He could not say they would pay for any. Not even sure what I'd tell a doctor. "Can you tell me if what I breathed today will give me cancer in 5 years please."
PhilDX said:
is a "fin" like a pin? i.e., is one of the pins in the end of the USB cable slightly bent such that, when you insert it into the phone, it causes a short?
i think i would take the phone and cable into a verizon corporate store (on a busy day), explain what happened and ask them what they can do about it? make sure they understand it is a fire risk.
Click to expand...
Click to collapse
I am referring to the inside of the phone's USB socket. The female part. If you look at it, there is a tiny flat 'fin' or board sticking out.
The cable is fine - this happens with whatever USB cable you put in there. It is a manufacturing issue in my view. Be careful if you have one.
I am not with Verizon - this is the unlocked HSPA+ model.
CJSnet said:
That's not what I said. Yes, by law they have to fix it for free as it's under warranty, but they said it could take them weeks.
They have said they will "consider" any medical bills I send them. He could not say they would pay for any. Not even sure what I'd tell a doctor. "Can you tell me if what I breathed today will give me cancer in 5 years please."
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Click to collapse
Edited my post, thought it was less severe than video showed
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
Edit: After watching the video, you have every right to expect special treatment. Makes me afraid to charge my phone are you sure you aren't just shorting it with the screwdriver and its a bad USB though?
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
100% sure. This happens with any and all USB cables I connect. Instant smell of smoke. The screwdriver only came out 2 hours after this fault began, and it began with the official Samsung charger.
Now I am a bit worried...lol
Anyway, I would definitely take it back to wherever it is you bought it. If you got it online, I would definitely contact the seller and inform them of the issue. If the retailer, for some reason, won't deal with it, then why not just get it swapped out per Samsung's policy, even though it may suck? Not saying they are not responsible and that they should not rectify it. It is a safety issue after all. I mean, if they offer to take it off your hands, and you refuse due to inconvenience, then I would say that you are at least partly responsible if something bad happens.
kmdub said:
Now I am a bit worried...lol
Anyway, I would definitely take it back to wherever it is you bought it. If you got it online, I would definitely contact the seller and inform them of the issue. If the retailer, for some reason, won't deal with it, then why not just get it swapped out per Samsung's policy, even though it may suck? Not saying they are not responsible and that they should not rectify it. It is a safety issue after all. I mean, if they offer to take it off your hands, and you refuse due to inconvenience, then I would say that you are at least partly responsible if something bad happens.
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Click to collapse
I am happy for them to take it off my hands but they need to put the situation right and not leave me worse off than I was. I help them, they help me. That is reasonable.
I purchased it in the UK on O2 (it is now unlocked by O2), and am now in the USA so I have to rely on Samsung's worldwide warranty. I thought by buying into a reliable, trusted brand like Samsung, I would receive a first class service. Sadly any thoughts of such treatment have gone up in smoke
CJSnet said:
I am happy for them to take it off my hands but they need to put the situation right and not leave me worse off than I was. I help them, they help me. That is reasonable.
I purchased it in the UK on O2 (it is now unlocked by O2), and am now in the USA so I have to rely on Samsung's worldwide warranty. I thought by buying into a reliable, trusted brand like Samsung, I would receive a first class service. Sadly any thoughts of such treatment have gone up in smoke
Click to expand...
Click to collapse
Samsung is just popular, it is not reliable + trusted.
No offense to Samsung fan
Send from my E15i using xda premium.
Press thanks if helped
*Xperia X8 Black @ ICS miniCM9 3.0.2 on nAa ICS 03 kernel *
Thank you very much nAa!
Sadly any thoughts of such treatment have gone up in smoke
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Literally right?...
Anyway, someone should have told you that Samsung is not known for great customer service, at least not in my experience. You would think that they would just go ahead and modify their standard policy in an instance such as this. Maybe you can show them the video somehow and explain to them that it will be plastered all over the internet...or they could just send you the replacement and get their defective phone back. Just an idea. I do hope you get it worked out though, without incident.
Thanks. Greg Crenshaw is as high as you can get at Samsung. His email address even starts with "[email protected]". I was shocked - genuinely stunned - that even he could not be flexible enough to take a human, common sense, approach to this problem. Every sentence he said began with, "You have to understand that our policy is...". No, I don't have to. Not when you create a potentially life threatening situation, and expect me to be without the phone that is my work and lifeline.
The funny thing is while on hold their system talks about how Samsung are committed to improving their customer service and providing a first class experience. Then you get to the top and the real person acts like a robot and tells you to ask T-Mobile USA to give you a loaner phone to replace the Samsung product you bought from O2 UK, because Samsung do not have any Galaxy Nexus handsets whatsoever. Ah well, at least robots can't get cancer.
CJSnet said:
Thanks. Greg Crenshaw is as high as you can get at Samsung. His email address even starts with "[email protected]". I was shocked - genuinely stunned - that even he could not be flexible enough to take a human approach to this problem. Every sentence he said began with, "You have to understand that our policy is...". No, I don't have to. Not when you create a potentially life threatening situation, and expect me to be without the phone that is my work and lifeline.
The funny thing is while on hold their system talks about how Samsung are committed to improving their customer service and providing a first class experience. Then you get to the top and the real person acts like a robot and tells you to ask T-Mobile USA to give you a loaner phone to replace the Samsung product you bought from O2 UK, because Samsung do not have any Galaxy Nexus handsets whatsoever. Ah well, at least robots can't get cancer.
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Click to collapse
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
harveydent said:
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
Click to expand...
Click to collapse
This.
I have come to the conclusion that all Samsung cares about is:
1. Making more money off of you. (They are a business after all)
2. They don't want a lawsuit.
Sent from my Galaxy Nexus using XDA
harveydent said:
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
Click to expand...
Click to collapse
Haha, this is so very true. Not a bad idea, really. It tends to be very effective.
I completely agree that sending this video to the media and getting them involved maybe your only way to get it properly resolved. It's sad that you would have to "stoop" to this level to get proper service...
Send the video to apple, it will soon make worldwide headlines.
Sent from my Galaxy Nexus using xda premium
Related
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
9/29/2010 follow up:
Sorry for the delayed response guys, kind of forgot I even posted this rant. So basically Geek Squad admitted that it was pretty crappy that I was sent an 1100, but they couldn't do anything about because that was the only battery they had. So I was told to buy a battery from another store and submit a receipt for it and would be refunded. I did that, but unfortunately the battery I ordered from Amazon which was supposed to be new, was actually used and even had a phone number written on it! So now I have a dispute opened with an Amazon seller as well. Still haven't submitted the receipt to best buy, probably wont even bother. It's only $15. I'm just going to cancel geek squad warranty and keep my sprint insurance. By the way, Geek Squad does not give out new phone as replacements, they are refurbs. In my opinion, Sprint's insurance is quite a bit better. No questions asked.
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I expected better from best buy!
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Are you being serious here?
Really?
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
I expected better from best buy!
Click to expand...
Click to collapse
I would have expected nothing better from Worst Buy.
If you're upset, then take it back!
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
Click to expand...
Click to collapse
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
lordcyrus said:
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
Click to expand...
Click to collapse
They told me the correct thing when I bought mine.
They ship it off and give you a temp replacement. If they can't fix it (up to 2 weeks) they will give you a brand new replacement. You will get no refurbished devices though. Either they fix your actual device or you get a new one.
Yeah I used the Best Buy insurance to replace my wife's broken 8-month old Moment for an Evo for about $120 (the difference in price).
ViViDboarder said:
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
Click to expand...
Click to collapse
It was Newegg that had recived fake Intel processors, I can't post the link but its easily googleable.
flyingwolf said:
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
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Click to collapse
You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
GaryJ51 said:
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
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Click to collapse
Hopefully, you realize the customer service you seek in many cases has nothing to do with the employee.
omegasun18 said:
You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
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Click to collapse
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
Click to expand...
Click to collapse
Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
Click to expand...
Click to collapse
Wont have to wait long for the police at my local BB. If they are open, a uniformed officer is at the front door...and marked car parked on the sidewalk out front...Always. I'm sure they are not on "official police business" most likely they are off duty and picking up some xtra bucks as security. They can still arrest you though
I have learned that being the asshole will get you nowhere, even if you are in the right. I would make sure you have your facts straight, if you can prove its 1100, prove it, bring documentation. Ask for a manager and be polite. I'm a business owner and when a customer comes at me with an attitude, they get what they give. The customer is always right died a long time ago. If a manager doesnt work, go to the district manager. If that doesnt work, then you got fuc%$ed. Goto BBB, Angies, Local media, google reviews etc and make them wish they would have replaced your battery. It will for sure cost them more than the battery. If 1 person gets turned away, you won No it wont hurt them in the big picture, but it might make you feel better if you know they lost a few thousand bucks. Online reviews work believe it or not.
flyingwolf said:
Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
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Click to collapse
i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
omegasun18 said:
i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
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Click to collapse
I am not sure where in my statement you are getting that I go in and start acting like a jerk?
I go in, explain my issue, and state what I would like done to have it fixed.
If the issue is then not fixed I escalate with a warning that if we cannot fix it right there I have no issue making the needed calls to set the matter straight.
As for "most states", most more more than half, 2 party consent is only needed in 12 states, thats a bit less than half of the US the last time I checked.
Also of note is that while your working at a public place such as Best Buy, you have no expectation of privacy when speaking with customers therefore recording laws would not come into play.
So what your saying, is if the customer licked your boots and stroked your ego you would help them, but if you ripped them off and they were rightly pissed you used your "god like powers" to make sure they got no help at all. Got ya.
Again, if I tell an employee that there is an issue and I have been ripped off by your company and that employee just ignores me without letting a manager know, that employee is guilty of criminal negligence.
He had knowledge of reason to believe a crime had happened and he did not do what a reasonable person would and contact a person of authority, thats criminal negligence.
Either way the OP just needs to go in, explain the issue, show the proof and get it resolved, and if that does not work, do not bother dealing with letters to management etc. Just cal the local AG and let them know what happened and that this is something you believe is happening on a large scale, an investigation will be launched and they will be VERY happy to make you whole again.
We are also informed that once lawyer or BBB or any of that other crap is mentioned to let them know they can now talk to the legal dept..
Being a douche will get you nowhere with customer service.Where as being nice will usually always get you results.
Hopefully someday people will figure this out.
We've had people complain to the BBB about our warranty policy, and basically the BBB has laughed at the people saying, we aren't asking for anything out of the ordinary. The BBB serves a purpose, but they're going to judge for the fair and reasonable side, which is not always the customer's side. In this case I think fair and reasonable is that you get a battery that is equivalent to what you had or better.
This is yet another reason why I always tell Best Buy when I'm buying a phone that I want Sprint's insurance not theirs, which they add on happily without any issue.
So I decided to write a complaint about Samsung to the BBB.
To make a really long story short. I received a GN with bad color. Had to fix myself and a month later after having it, it just died! Sent in for repair. I was told it would be repaired by June 27 and then shipped out. Received a email today stating "Please be advised that your Samsung service ticket [4115*****] has been placed on a temporary hold due to an unavailable part.
As soon as the part becomes available, your device will be repaired and shipped promptly"
I called Samsung AGAIN and they won't do ****.
So I am complaining and won't be a customer of Samsung again. WOW!!
Any success with this route? Trying to get a refund, don't want their crap back!
jzero88 said:
So I decided to write a complaint about Samsung to the BBB.
To make a really long story short. I received a GN with bad color. Had to fix myself and a month later after having it, it just died! Sent in for repair. I was told it would be repaired by June 27 and then shipped out. Received a email today stating "Please be advised that your Samsung service ticket [4115*****] has been placed on a temporary hold due to an unavailable part.
As soon as the part becomes available, your device will be repaired and shipped promptly"
I called Samsung AGAIN and they won't do ****.
So I am complaining and won't be a customer of Samsung again. WOW!!
Any success with this route? Trying to get a refund, don't want their crap back!
Click to expand...
Click to collapse
Sorry to hear that but calling BBB won't do nothing to be honest.
Sent from my Galaxy Nexus using xda premium
Small claims court is the only route for genuine recourse against large companies if you can't afford fancy lawyers...
Sent from my Galaxy Nexus using xda premium
If you research a bit about Samsung's practices then you'd find out that it's one of the biggest piece of **** corporations in the world. It has been since the very beginning. And it's definitely not limited to cell phones. Problem is, they're a mammoth and manufacture awesome displays for low prices so that means that they'll be on top for a long time. Hundreds of thousands of complaints world wide and hardly ever a single **** was given.
Bottom line is, wait for the phone to get fixed and delivered to you. Good luck.
Let's hope the next Nexus phone isn't gonna be manufactured by them. Again.
Sent from my Galaxy Nexus using XDA Premium HD app
brmayhem said:
If you research a bit about Samsung's practices then you'd find out that it's one of the biggest piece of **** corporations in the world. It has been since the very beginning. And it's definitely not limited to cell phones. Problem is, they're a mammoth and manufacture awesome displays for low prices so that means that they'll be on top for a long time. Hundreds of thousands of complaints world wide and hardly ever a single **** was given.
Bottom line is, wait for the phone to get fixed and delivered to you. Good luck.
Let's hope the next Nexus phone isn't gonna be manufactured by them. Again.
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
Someone's exceedingly rude? I personally NEVER have any difficulties with any Samsung products.
brmayhem said:
If you research a bit about Samsung's practices then you'd find out that it's one of the biggest piece of **** corporations in the world. It has been since the very beginning. And it's definitely not limited to cell phones. Problem is, they're a mammoth and manufacture awesome displays for low prices so that means that they'll be on top for a long time. Hundreds of thousands of complaints world wide and hardly ever a single **** was given.
Bottom line is, wait for the phone to get fixed and delivered to you. Good luck.
Let's hope the next Nexus phone isn't gonna be manufactured by them. Again.
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
Thanks, looks like I will have no choice but had to do SOMETHING, too bad this is how America does things. The consumers are always caught on the **** end of the stick. I won't ever! buy another Samsung product, I said that after the Vibrant, but $399 was too good to pass up, and now I know why. I still like Android, but I am seriously considering IOS now....
brmayhem said:
If you research a bit about Samsung's practices then you'd find out that it's one of the biggest piece of **** corporations in the world. It has been since the very beginning. And it's definitely not limited to cell phones. Problem is, they're a mammoth and manufacture awesome displays for low prices so that means that they'll be on top for a long time. Hundreds of thousands of complaints world wide and hardly ever a single **** was given.
Bottom line is, wait for the phone to get fixed and delivered to you. Good luck.
Let's hope the next Nexus phone isn't gonna be manufactured by them. Again.
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
zephiK said:
Someone's exceedingly rude? I personally NEVER have any difficulties with any Samsung products.
Click to expand...
Click to collapse
No... brmayhem is spot on. Samsung sucks and they don't care about their customers at all. They spent so much energy ripping off Apple, but they missed Apple's strongest and most redeeming quality: Their customer service.
Samsung blows. Nothing you do will ever get through to them. All you can do is use a different phone, use the repaired Nexus and flash a kernel like Trinity to fix the color issues, and wait until December and hope the next Nexus device is manufactured by a different company.
jmattp said:
No... brmayhem is spot on. Samsung sucks and they don't care about their customers at all. They spent so much energy ripping off Apple, but they missed Apple's strongest and most redeeming quality: Their customer service.
Samsung blows. Nothing you do will ever get through to them. All you can do is use a different phone, use the repaired Nexus and flash a kernel like Trinity to fix the color issues, and wait until December and hope the next Nexus device is manufactured by a different company.
Click to expand...
Click to collapse
How would they spend so much money "ripping off Apple?" They've had these designs WAY before Apple iOS with BadaOS. Get your facts straight.
So much Samsung hatred and trolling happening in this thread.
zephiK said:
How would they spend so much money "ripping off Apple?" They've had these designs WAY before Apple iOS with BadaOS. Get your facts straight.
So much Samsung hatred and trolling happening in this thread.
Click to expand...
Click to collapse
1: I said they spent a lot of ENERGY... not money
2: Don't start this. It's well known, well documented, and spread all over the internet that Touchwiz had some design elements that were direct rip-offs of iOS. Even the faux-metal band around the Galaxy phones were a nod to the first three iPhones.
Remember this old favorite?:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
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}
zephiK said:
How would they spend so much money "ripping off Apple?" They've had these designs WAY before Apple iOS with BadaOS. Get your facts straight.
So much Samsung hatred and trolling happening in this thread.
Click to expand...
Click to collapse
And who are these Defenders of Samsung? Some kind of SHIELD program? Can't those who get faulty devices do something or say something about it? Looks like you are the troll man....
jmattp said:
1: I said they spent a lot of ENERGY... not money
2: Don't start this. It's well known, well documented, and spread all over the internet that Touchwiz had some design elements that were direct rip-offs of iOS. Even the faux-metal band around the Galaxy phones were a nod to the first three iPhones.
Remember this old favorite?:
Click to expand...
Click to collapse
How come the Iphone on the right looks a little different?
Most large companies do not care about customers. They care about profits. Apple is no exception. People think because customer service slaps on a pretty face and a smile that the company cares.
Simply not true. I can remove the word Samsung on the above hate-filled rants and it would be true.
Ford...Chevrolet...Apple...HP....Dell...Sony... the list is a mile long.
People say stuff like this all the time, but people on the other end are human beings too. Your own presentation goes a long way in getting things done. If you are difficult, they will be difficult too. If you are a douche...guess what? So are they.
I can give you a TON of HP customer service nitemares on the internet. I can even relate to the OP with my own computer with HP. I could surrender and fling my hands up in the air and say they wouldn't help me. Instead I stayed firm, yet civil and respectful.
End result? My computer which kept being postponed for repair due to part shortage was actually replaced with a brand new machine. The cost? Me being a human being and not an animal.
I am not saying the OP is, but it is hard to see how you really are acting by looking in the mirror. Have a neutral party hang out with you when you call Samsung sometime and see if maybe your attitude is less than appropriate.
jmattp said:
1: I said they spent a lot of ENERGY... not money
2: Don't start this. It's well known, well documented, and spread all over the internet that Touchwiz had some design elements that were direct rip-offs of iOS. Even the faux-metal band around the Galaxy phones were a nod to the first three iPhones.
Remember this old favorite?:
Click to expand...
Click to collapse
We going there? Should we talk about the ripoffs Apple did to Google?
I guess that is OK though, because its Apple. They can do no wrong.
jzero88 said:
How come the Iphone on the right looks a little different?
Click to expand...
Click to collapse
lol I don't even know why people use that picture at all..... it fully circumvents the idea of Android's DESKTOP and 5 homescreens (or whatever you set it to based on your launcher). its a very misleading picture, not to mention Apple photoshopped one of the pictures to make it seem like they're both of same height
http://www.engadget.com/2011/08/19/did-apple-shrink-the-samsung-galaxy-s-ii-in-dutch-lawsuit-filing/
+1 to what adrynalyne said... Apple's Notification System is VERY much like Android.
But in the end, iOS and Android have been getting ideas from each other. Non-stop, that is what competition is all about.
Notification System, Multi-tasking, etc.
zephiK said:
lol I don't even know why people use that picture at all..... it fully circumvents the idea of Android's DESKTOP and 5 homescreens (or whatever you set it to based on your launcher). its a very misleading picture, not to mention Apple photoshopped one of the pictures to make it seem like they're both of same height
http://www.engadget.com/2011/08/19/did-apple-shrink-the-samsung-galaxy-s-ii-in-dutch-lawsuit-filing/
+1 to what adrynalyne said... Apple's Notification System is VERY much like Android.
But in the end, iOS and Android have been getting ideas from each other. Non-stop, that is what competition is all about.
Notification System, Multi-tasking, etc.
Click to expand...
Click to collapse
Wow, they sure did chop that. I never really followed, but that is funny.
adrynalyne said:
Wow, they sure did chop that. I never really followed, but that is funny.
Click to expand...
Click to collapse
http://pocketnow.com/2012/06/13/what-did-apple-copy-from-android-and-windows-phone-in-ios-6/
Some more additions... especially with Call-Message reply and the do-not-disturb feature. Hello Ice Cream Sandwich?
adrynalyne said:
We going there? Should we talk about the ripoffs Apple did to Google?
I guess that is OK though, because its Apple. They can do no wrong.
Click to expand...
Click to collapse
We're not "going there". I'm simply using the image to support my assertion that Samsung wasted a lot of time and energy copying Apple's design but didn't copy their excellent customer service and warranty.
That's where it ends really. I'm not here because I want to defend Apple. I like tech/gadgets/consumer electronics. I'm not an Apple fanboy, nor am I an Android fanboy; I'm just a techie - a fanboy of all electronics - and I have had nothing but terrible experiences with Samsung products.
There's an obvious difference between bringing a defective device into a store and having it replaced on the spot, and calling a call center across the world to make arrangements to ship it out (paying the shipping yourself), waiting a week or two (maybe longer) and getting the same device back with the same issues.
...and yet I own a Series 5 550 and a Galaxy Nexus. I bought them and use them every day because they run the Google operating systems I want to use. There is no brand loyalty here...
jmattp said:
We're not "going there". I'm simply using the image to support my assertion that Samsung wasted a lot of time and energy copying Apple's design but didn't copy their excellent customer service and warranty.
That's where it ends really. I'm not here because I want to defend Apple. I like tech/gadgets/consumer electronics. I'm not an Apple fanboy, nor am I an Android fanboy; I'm just a techie - a fanboy of all electronics - and I have had nothing but terrible experiences with Samsung products.
There's an obvious difference between bringing a defective device into a store and having it replaced on the spot, and calling a call center across the world to make arrangements to ship it out (paying the shipping yourself), waiting a week or two (maybe longer) and getting the same device back with the same issues.
Click to expand...
Click to collapse
In what context are you saying that Samsung copied Apple's design? since this is the "Galaxy Nexus forum." If you're implying that Samsung copied their design for TouchWiz, I don't see any TouchWiz being featured on stock Galaxy Nexus.
I think most of us are simply having the problem that you're straight up bashing the company in a inappropriate manner regardless of how "angry" you may be. It's kind of unacceptable to be swearing and pointing fingers directly at Samsung because I haven't had a bad experience with their customer service at all.
If you're having phone defects, you should deal with Verizon first. My Galaxy Nexus is from Negri Electronics (third party vendor) and they offer great customer service as well as Expansys. So I can't comment on Verizon.
zephiK said:
In what context are you saying that Samsung copied Apple's design? since this is the "Galaxy Nexus forum." If you're implying that Samsung copied their design for TouchWiz, I don't see any TouchWiz being featured on stock Galaxy Nexus.
I think most of us are simply having the problem that you're straight up bashing the company in a inappropriate manner regardless of how "angry" you may be. It's kind of unacceptable to be swearing and pointing fingers directly at Samsung because I haven't had a bad experience with their customer service at all.
If you're having phone defects, you should deal with Verizon first. My Galaxy Nexus is from Negri Electronics (third party vendor) and they offer great customer service as well as Expansys. So I can't comment on Verizon.
Click to expand...
Click to collapse
Swearing? Really?
I've explained my comment twice already.
Only customers who purchase the phone subsidized through Verizon can get a refurbished unit as a replacement if there is a problem with the device after the 14-day grace period. If you buy the phone used, you have to go through Samsung.
Also, getting several replacements in a row with the same defect is defeating and really says something about a company.
Please remove yourself from Samsung's ****.
Aw gee whiz, Beav... sorry for swearing again!
jmattp said:
Swearing? Really?
I've explained my comment twice already.
Only customers who purchase the phone subsidized through Verizon can get a refurbished unit as a replacement if there is a problem with the device after the 14-day grace period. If you buy the phone used, you have to go through Samsung.
Also, getting several replacements in a row with the same defect is defeating and really says something about a company.
Please remove yourself from Samsung's ****.
Aw gee whiz, Beav... sorry for swearing again!
Click to expand...
Click to collapse
That sounds like a personal problem with your carrier (or the store you've purchased it from), not the manufacturer of the phone. Yeah, there are defective units out on the market... but your carrier is the one who made the policy on 'refurbished units' as replacements.
This thread isn't really going anywhere. So I'll stop here and a mod will most likely close this thread soon. Good luck! Enjoy your jelly bean in the next coming days
Can't wait for Nexus 4
Just add it to the issues on my 4th replacement (3 during the hand grenade era) (1 post with the TMO update).. Now the phone makes a ticking noise when first powered up and left to sit without logging into the phone or doing anything. It does it at idle and doesn't stop until the phone is logged into. However the caveat is that if the phone sits idle for a few minutes, it starts making the ticking noise again.
You can see the voltage jump ever so slightly around the tick sound, and the voltage drops. When you get into the phone is jumps to 9 volts, 15 watts, and just under 2 amps... Which I am sure is the norm for the speed charge... However the ticking should not be. Maybe it will explode!
And while others don't get the "common sense" of what is going on not only here in the US but abroad - it really is cut and dry. While the fan children cry about how someone in China used an after market charger and plugged it into his MAC to charge it, the phone should be equipped with a cut off for non Samsung approved devices. Apple does it, sony does it, and many other phone makers. They know "not everyone" is going to utilize Samsung cords. Me personally, I will use only approved cables, but not everyone is going to be. Hop in your friends car, you have no charge, but he/she has a cable and you just plug in. Samsung needs to take a stronger stance on aftermarket garbage out there.
With that all being said it's still the fault of the company. There are roughly 6.8 billion cell phone subscriptions out there. And the only one you have heard huge failures in (phones exploding) are from whom? Exactly... So the fan children can blame it on whatever they want to. They can stand up for a brand that lost 29 billion in market share, stock loss, non return customers, or they can grasp it and push to have Samsung produce better products and not be concerned with trying to get a device out before it's major competitor.
When you have more than half of the users that signed up leaving for other brands, you have tainted the market for your self. Fan kids opinions don't really matter because the majority out number the dedicated users of the devices. And when you have Sammy's major competitor out there with a device that just works (a few hiss issues aside) (no explosions) it's easy to see why people with common sense and whom aren't using mommy and daddy's money are upset. When you pay 900 for a device, it should just work. It should not lag, it should not have battery drain issues, it should not be gimped (ie. slowing the charge down) etc...
I am on my 4th phone and they all had the same issues. TMO provider... Lag on all but 1. Notification sound loop (every phone). Deformed portions on the screen edge on 2 of them. Extremely hot and messed up the ZAGG and discolored on 2 of them which TMO witnessed along with the sounds and screen edge issue. (They replaced immediately). And you get into little things like the Geekbench scores. They should be consistent from phone to phone. All three of my apples consistently match up within 50/100 points of my colleagues and my phones. Just the way it is... There is no reason I should get a phone that hits on the high side of the Geek Bench SD scores then get another phone that is 1000's lower. No one is going to look at the performance I suppose because it's a step up from their old device - so to them it looks like the next best thing. Reality is, it's performance sucks. With no apps on it but the bloatware and even with bloatware disabled you still get the lag. After master reset, you get the lag. After soft reset, you get the lag. And yes, I have even humored the long time android users and used EZ disabler and shut down all the crap that is on the phone (preloaded). And alas, STILL THE SAME ISSUE. Even then, I should not have to shut down anything.
All of the issues I have seen displayed are pre app install. Pre Samsung switch. I had pop ups on 3 of the phones out of the box. Candy crush and some other game. I am not sure if this was from TMO or Samsung. But from others I know that had the phone they didn't get the popups. I had installed Facebook on my phone and twitter. I did this at the store, just because I had been talking about the phone when I got it. I didn't make it out of the parking lot before the app crashed. The Facebook app continued to do that. By the time I got to my third phone, the app didn't crash. Not sure what changed but it worked. Now on my 4th version, I have only had the finger print sensor crash over and over. So far the other apps (27 of them) work. But I think it's only a matter of time. (smh)
I get the majority here have no clue. And I get there are a few members that get the reality but are afraid to say something because the children here will troll and flame them. I have seen it on my posts, where there only excuse is "just return the phone". That really is the best they have and it shows how ignorant people are. People are taking to the internet, youtube, etc... to voice their opinions. Samsung has lost their butts and need to start listening to it's customer base. Especially those out there that jumped from one company to another because the phone was touted as the best thing out there. Well, it's apparent by customers (not main stream media) that this entire launch and aftermath is a failure. And whether you can be adult enough to see that or not is on you... But the facts, still remain...
BTW... I am sure someone is going to tell me this is normal, and if it is... show me a post on it and what it is. It's sounds like a capacitor discharge issue.
For those of you intelligent enough to get it, I appreciate it.
https://youtu.be/JIBpl3R2ybI
Now there are warnings for their Washer/Dryers exploding.... HUGE QC issues with Samsung...
http://www.mynews13.com/content/new...icles/cfn/2016/9/29/cpsc_issues_warning_.html
Consumers Warned Over Reports of Exploding Samsung Washers
TIME-19 hours ago
“CPSC and Samsung are working on a remedy for affected consumers that will help ensure that there are no further incidents. We will provide ...
Samsung in Talks with CPSC to Address Claims of Exploding Washers
NBCNews.com-4 hours ago
Samsung Has a New Exploding Product: CPSC
Newser-Sep 28, 2016
CPSC Issues Warning After Reports Some Samsung Washing ...
Highly Cited-ABC News-Sep 28, 2016
Samsung washing machines explode in the US; class-action lawsuit ...
Opinion-Firstpost-10 hours ago
First it was Samsung phones. Now it's exploding Samsung washing ...
In-Depth-Chicago Tribune-1 hour ago
Does the clicking sound occur if you put the phone in silent mode?
Gary02468 said:
Does the clicking sound occur if you put the phone in silent mode?
Click to expand...
Click to collapse
I have not tried that. I will try that and let you know sir! If it does go away in silent, do you have any clues as to what it would be?
Gary02468 said:
Does the clicking sound occur if you put the phone in silent mode?
Click to expand...
Click to collapse
Turned all the volumes down, sound has gone down but still ticks. So that eliminates any electronics "in the phone" i suppose... anything else that would cause is?
There a clock on it right??? DUCK AND COVER!! CALL THE POLICE!!! ..... lol
Kansatsusha said:
There a clock on it right??? DUCK AND COVER!! CALL THE POLICE!!! ..... lol
Click to expand...
Click to collapse
Lol ?
I'm sure I am late here, but did anyone else see this...
http://theusbport.com/samsung-galaxy-note-7-battery-issues-recalls/17646
Honestly I thought like alot of people here that people were trying to bash the phone, but after i experienced replacing and having 3 of them. Now i believe there are defective ones. My first was great but had to return. Second was bad my hime button looked off set and my front facing camera chamfered edges were not aligned. The shiny circle around the lens. Then the big one I watched video on my phone and one side was washed out bad. I thought it was the video or movie or pic I compared yes, the bottom of the phone pixles were bad blacks were gray skin color faded very noticeable. This was a new one with the green battery also I waited in best buys store so long many times this sucked. Went replaced it showed them all good now. Love my phone it's superb. Word of warning not all posts are bs or OCD picky people. Look at your phone return it until you get one you like. I did there is a huge difference. Good luck to you all.
Sent from my SM-N930V using XDA-Developers mobile app
---------- Post added at 12:04 PM ---------- Previous post was at 11:59 AM ----------
For the link in China people do fraud bad, if you know about the country people will jump infront of your car to claim you hit them. They were also caught by Sammy they were cooking there phones so they would explode and sue them. They found out when the photos Cleary clearly show signs of something a battery exploding is not capable of. This being Asian countries I dont worry or expect it to continue.
Sent from my SM-N930V using XDA-Developers mobile app
androidcentralsucks said:
Just add it to the issues on my 4th replacement (3 during the hand grenade era) (1 post with the TMO update).. Now the phone makes a ticking noise when first powered up and left to sit without logging into the phone or doing anything. It does it at idle and doesn't stop until the phone is logged into. However the caveat is that if the phone sits idle for a few minutes, it starts making the ticking noise again.
You can see the voltage jump ever so slightly around the tick sound, and the voltage drops. When you get into the phone is jumps to 9 volts, 15 watts, and just under 2 amps... Which I am sure is the norm for the speed charge... However the ticking should not be. Maybe it will explode!
And while others don't get the "common sense" of what is going on not only here in the US but abroad - it really is cut and dry. While the fan children cry about how someone in China used an after market charger and plugged it into his MAC to charge it, the phone should be equipped with a cut off for non Samsung approved devices. Apple does it, sony does it, and many other phone makers. They know "not everyone" is going to utilize Samsung cords. Me personally, I will use only approved cables, but not everyone is going to be. Hop in your friends car, you have no charge, but he/she has a cable and you just plug in. Samsung needs to take a stronger stance on aftermarket garbage out there.
With that all being said it's still the fault of the company. There are roughly 6.8 billion cell phone subscriptions out there. And the only one you have heard huge failures in (phones exploding) are from whom? Exactly... So the fan children can blame it on whatever they want to. They can stand up for a brand that lost 29 billion in market share, stock loss, non return customers, or they can grasp it and push to have Samsung produce better products and not be concerned with trying to get a device out before it's major competitor.
When you have more than half of the users that signed up leaving for other brands, you have tainted the market for your self. Fan kids opinions don't really matter because the majority out number the dedicated users of the devices. And when you have Sammy's major competitor out there with a device that just works (a few hiss issues aside) (no explosions) it's easy to see why people with common sense and whom aren't using mommy and daddy's money are upset. When you pay 900 for a device, it should just work. It should not lag, it should not have battery drain issues, it should not be gimped (ie. slowing the charge down) etc...
I am on my 4th phone and they all had the same issues. TMO provider... Lag on all but 1. Notification sound loop (every phone). Deformed portions on the screen edge on 2 of them. Extremely hot and messed up the ZAGG and discolored on 2 of them which TMO witnessed along with the sounds and screen edge issue. (They replaced immediately). And you get into little things like the Geekbench scores. They should be consistent from phone to phone. All three of my apples consistently match up within 50/100 points of my colleagues and my phones. Just the way it is... There is no reason I should get a phone that hits on the high side of the Geek Bench SD scores then get another phone that is 1000's lower. No one is going to look at the performance I suppose because it's a step up from their old device - so to them it looks like the next best thing. Reality is, it's performance sucks. With no apps on it but the bloatware and even with bloatware disabled you still get the lag. After master reset, you get the lag. After soft reset, you get the lag. And yes, I have even humored the long time android users and used EZ disabler and shut down all the crap that is on the phone (preloaded). And alas, STILL THE SAME ISSUE. Even then, I should not have to shut down anything.
All of the issues I have seen displayed are pre app install. Pre Samsung switch. I had pop ups on 3 of the phones out of the box. Candy crush and some other game. I am not sure if this was from TMO or Samsung. But from others I know that had the phone they didn't get the popups. I had installed Facebook on my phone and twitter. I did this at the store, just because I had been talking about the phone when I got it. I didn't make it out of the parking lot before the app crashed. The Facebook app continued to do that. By the time I got to my third phone, the app didn't crash. Not sure what changed but it worked. Now on my 4th version, I have only had the finger print sensor crash over and over. So far the other apps (27 of them) work. But I think it's only a matter of time. (smh)
I get the majority here have no clue. And I get there are a few members that get the reality but are afraid to say something because the children here will troll and flame them. I have seen it on my posts, where there only excuse is "just return the phone". That really is the best they have and it shows how ignorant people are. People are taking to the internet, youtube, etc... to voice their opinions. Samsung has lost their butts and need to start listening to it's customer base. Especially those out there that jumped from one company to another because the phone was touted as the best thing out there. Well, it's apparent by customers (not main stream media) that this entire launch and aftermath is a failure. And whether you can be adult enough to see that or not is on you... But the facts, still remain...
BTW... I am sure someone is going to tell me this is normal, and if it is... show me a post on it and what it is. It's sounds like a capacitor discharge issue.
For those of you intelligent enough to get it, I appreciate it.
https://youtu.be/JIBpl3R2ybI
Now there are warnings for their Washer/Dryers exploding.... HUGE QC issues with Samsung...
http://www.mynews13.com/content/new...icles/cfn/2016/9/29/cpsc_issues_warning_.html
Consumers Warned Over Reports of Exploding Samsung Washers
TIME-19 hours ago
“CPSC and Samsung are working on a remedy for affected consumers that will help ensure that there are no further incidents. We will provide ...
Samsung in Talks with CPSC to Address Claims of Exploding Washers
NBCNews.com-4 hours ago
Samsung Has a New Exploding Product: CPSC
Newser-Sep 28, 2016
CPSC Issues Warning After Reports Some Samsung Washing ...
Highly Cited-ABC News-Sep 28, 2016
Samsung washing machines explode in the US; class-action lawsuit ...
Opinion-Firstpost-10 hours ago
First it was Samsung phones. Now it's exploding Samsung washing ...
In-Depth-Chicago Tribune-1 hour ago
Click to expand...
Click to collapse
You really need to find a hobby. You've only been an XDA member for two days and have posted page after page of the same material across half a dozen threads. For every negative media link you've fished up there's a counter point that you've omitted. The worst thing for me about the Note7 is that I own the same phone you do.
At the risk of opening the gates of hell and encouraging you, here's something for you to ponder. A new iPhone 7 exploded.
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
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"lightbox_download": "Download",
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http://bgr.com/2016/09/29/iphone-7-exploding-fire-photos/
I'm not sure how you stuck it out to even get to four replacements.
androidcentralsucks said:
I'm sure I am late here, but did anyone else see this...
http://theusbport.com/samsung-galaxy-note-7-battery-issues-recalls/17646
Click to expand...
Click to collapse
i wished all these stories about this incident in china confirmed via imei that if indeed it was one of the updated phones or the older first release.
matsuyamakaze said:
Honestly I thought like alot of people here that people were trying to bash the phone, but after i experienced replacing and having 3 of them. Now i believe there are defective ones. My first was great but had to return. Second was bad my hime button looked off set and my front facing camera chamfered edges were not aligned. The shiny circle around the lens. Then the big one I watched video on my phone and one side was washed out bad. I thought it was the video or movie or pic I compared yes, the bottom of the phone pixles were bad blacks were gray skin color faded very noticeable. This was a new one with the green battery also I waited in best buys store so long many times this sucked. Went replaced it showed them all good now. Love my phone it's superb. Word of warning not all posts are bs or OCD picky people. Look at your phone return it until you get one you like. I did there is a huge difference. Good luck to you all.
Sent from my SM-N930V using XDA-Developers mobile app
---------- Post added at 12:04 PM ---------- Previous post was at 11:59 AM ----------
For the link in China people do fraud bad, if you know about the country people will jump infront of your car to claim you hit them. They were also caught by Sammy they were cooking there phones so they would explode and sue them. They found out when the photos Cleary clearly show signs of something a battery exploding is not capable of. This being Asian countries I dont worry or expect it to continue.
Sent from my SM-N930V using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes sir.. A lot of is has to be with the local fan types that want to keep the name and brand safe. However there is nothing they can say to refute what is going on with these phones. I have seen the videos with the kids jumping in front of cars lol.. and let's say that 10% of the cases are fraud. That still doesn't negate what is going on elsewhere including here in the US. Originally the numbers were from other countries but a good percentage were here. And Sammy was unable to dispute the individuals claims. HAD that not been the case you can bet that they would have put out a campaign to protect their names. It's unfortunate but that is what happens when you rush a device out to customers and completely ignore quality control.
As far as why I stuck it out? This is why... I wanted to give this device a fair chance. Knowing that devices have imminent failures when they are on initial launch was something I was okay with. I was okay with it after the first, the second, and even the third. After hearing they were going to press quality control on all of the new devices - I was sure they would get it resolved. After all they make some of the best TV's on the planet, and I have own(ed) 12 of them. After receiving the 3rd device I was out of the time frame for TMO to return the device. But again, I was hopeful that the 4th would be fixed. When I received the 4th device - I did my normal hard reset, I then worked with the phone on the base apps for a day. I then installed FB and Twitter, and put my work / personal emails on the phone - all the time dealing with the LAG, dealing with the damn notification sound that loops and won't shut off, and other quirks like the limited battery. A couple days later TMO customers here in Florida were finally able to receive the 404 meg update! I should have known the 404 went hand and hand with the error found on the net. Because while it sped things up a bit, it caused more harm than good IMO. The battery was even worse and I still only had my email and the couple of apps... I was STILL hopeful that things would resolve themselves or another update would come out.
I have wanted to like this phone. (Since it seems the S7 Edge seemed to be flawless) But coming from a world where the phone just works, was snappy, the email you could delete as fast as you could swipe, the messenger just worked, didn't have lag, basically just set the bar high - I wasn't ready for a phone full of failures. The only thing I can say about the phone that is good? Are the SPen and the screen. (After turning the saturation off). Since I wanted to use this to display photos, I was blown away by the resolution. The issue? It takes too long to bring up photos OR I have to live with opening up the gallery app several times because it crashes loading photos of any size. From 120k to full high res images.
TMO has taken the stance not to replace phones here in Florida. They are pushing to go to Sammy. Samsung wants people to send a phone in but doesn't want to give a loaner and WONT give a time frame in which you can get your phone back. This isn't a compensation issue though I paid for my phone in full. This is a principle issue.
chillsen said:
i wished all these stories about this incident in china confirmed via imei that if indeed it was one of the updated phones or the older first release.
Click to expand...
Click to collapse
ASK And you shall receive:
CNNMoney obtained a video and pictures of the blackened device with Hui’s MacBook tainted with soot and some unidentifiable yellow substance. The IMEI as labeled on the box was checked to be clean and not affected by the recall.
“We are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it,” Samsung stated.
Four Note 7 explosions have been reported in China with Samsung questioning the validity of two claims. In one case, the company blamed an external heat source for causing the explosion.
http://pocketnow.com/2016/09/27/new-chinese-galaxy-note-7-explodes
So to me, 50% of the time is only good when you have 50% chance of winning the lotto... but when phones are blowing up? There is an issue here.. Sooner people stop turning their head to protect a brand that only hurts them in the long run, the better it will be.
Also.. (off topic)... Funny, but sad... If you have polarized glasses, put them on and look at your screen. I see imperfections all up and down the edges. My buddy has the S7 edge (no issues I may add) and I just looked at his, and there are no imperfections. SMH... BAH!
androidcentralsucks said:
Double post, sorry.
Yes sir.. A lot of is has to be with the local fan types that want to keep the name and brand safe. However there is nothing they can say to refute what is going on with these phones. I have seen the videos with the kids jumping in front of cars lol.. and let's say that 10% of the cases are fraud. That still doesn't negate what is going on elsewhere including here in the US. Originally the numbers were from other countries but a good percentage were here. And Sammy was unable to dispute the individuals claims. HAD that not been the case you can bet that they would have put out a campaign to protect their names. It's unfortunate but that is what happens when you rush a device out to customers and completely ignore quality control.
As far as why I stuck it out? This is why... I wanted to give this device a fair chance. Knowing that devices have imminent failures when they are on initial launch was something I was okay with. I was okay with it after the first, the second, and even the third. After hearing they were going to press quality control on all of the new devices - I was sure they would get it resolved. After all they make some of the best TV's on the planet, and I have own(ed) 12 of them. After receiving the 3rd device I was out of the time frame for TMO to return the device. But again, I was hopeful that the 4th would be fixed. When I received the 4th device - I did my normal hard reset, I then worked with the phone on the base apps for a day. I then installed FB and Twitter, and put my work / personal emails on the phone - all the time dealing with the LAG, dealing with the damn notification sound that loops and won't shut off, and other quirks like the limited battery. A couple days later TMO customers here in Florida were finally able to receive the 404 meg update! I should have known the 404 went hand and hand with the error found on the net. Because while it sped things up a bit, it caused more harm than good IMO. The battery was even worse and I still only had my email and the couple of apps... I was STILL hopeful that things would resolve themselves or another update would come out.
I have wanted to like this phone. (Since it seems the S7 Edge seemed to be flawless) But coming from a world where the phone just works, was snappy, the email you could delete as fast as you could swipe, the messenger just worked, didn't have lag, basically just set the bar high - I wasn't ready for a phone full of failures. The only thing I can say about the phone that is good? Are the SPen and the screen. (After turning the saturation off). Since I wanted to use this to display photos, I was blown away by the resolution. The issue? It takes too long to bring up photos OR I have to live with opening up the gallery app several times because it crashes loading photos of any size. From 120k to full high res images.
TMO has taken the stance not to replace phones here in Florida. They are pushing to go to Sammy. Samsung wants people to send a phone in but doesn't want to give a loaner and WONT give a time frame in which you can get your phone back. This isn't a compensation issue though I paid for my phone in full. This is a principle issue.
Click to expand...
Click to collapse
It is clear you do not like the phone and dislike anyone who does by name calling them. Move on by getting rid of the phone and onto the iPhone 7 then you can join those forums and post about how great that device is.
Wow I don't even have the patience to exchange my first let alone four?! Crazy lol just return the phone for a refund and look elsewhere, not worth the headache.
Would have loved too but it's past that point. They won't take them back and Sammy won't do anything either. Unless the phone is an imminent failure. It's garbage... Wait until their second rounds of recalls #ItWillHappen =/
I am with you, but if you read what I said, it explains why I held out lol... Glad you had good luck with yours! I wish I had that experience. With all of that being said, the reasons I had the first 3 swapped out was because all of those errors were verified wrong in front of the Samsung rep at BestBuy... And then with the reps at TMO here in Orlando. Even they could not believe the bs...
http://www.extremetech.com/electronics/236433-certain-samsung-washers-at-risk-of-explosion-even-without-a-note-7-in-the-spin-cycle
Self destruction...
androidcentralsucks said:
http://www.extremetech.com/electronics/236433-certain-samsung-washers-at-risk-of-explosion-even-without-a-note-7-in-the-spin-cycle
Self destruction...
Click to expand...
Click to collapse
Shouldn't this be posted in the washing machine forum?
I went to a cafe for years way back then, the coffee machine always broke down, the smoothie machine broke down, and even when it did work, the smoothies were watered down.. I kept going in hopes that they fixed the issue, but it seemed they were struggling. The coffee was amazing, the smoothies not so much.
What did I do? I accepted that the store was having a rough time, because clearly they didnt obviously want to intentionally sabbotage their own company, and so I went across the street and got a smoothie from somewhere else, but still continued to get coffees there.
Moral of the story? Well... You tell me OP.....
(hint, its definitely not "get over yourself and close your yapper")
Block service: Urgent fw update and software update in your note.
Samsung is pushing a update that makes your note 7 unusable!
Confirmed by samsung holland..
Maybe package disable pro can do it...
I don't actually see this as a problem considering the devices have been recalled worldwide.
escobar035 said:
Block service: Urgent fw update and software update in your note.
Samsung is pushing a update that makes your note 7 unusable!
Confirmed by samsung holland..
Maybe package disable pro can do it...
Click to expand...
Click to collapse
Why would you want to prevent Samsung from disabling a dangerous device they sold? Have you not been offered a return of your cash by Samsung? IN a few months Samsung will release its S8 series then we can take a look at that.
I need someone to explain why its imperative to keep ownership of a dangerous device that has been recalled twice losing the company multi billions of euros?
Ryland
They need to ban the iPhone too. I mean who would be comfortable knowing someone was carrying a device so dangerous it has been REPORTED it spontaneously explodes even when off?
The iPhone is DANGEROUS people. Ban it! I read about it in the news:
http://www.dailymail.co.uk/news/art...-college-student-s-iPhone-explodes-class.html
The Phone Company said:
*snip*
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Ryland Johnson said:
Why would you want to prevent Samsung from disabling a dangerous device they sold? Have you not been offered a return of your cash by Samsung? IN a few months Samsung will release its S8 series then we can take a look at that.
I need someone to explain why its imperative to keep ownership of a dangerous device that has been recalled twice losing the company multi billions of euros?
Ryland
Click to expand...
Click to collapse
It's not so much that it is imperative to keep ownership of these devices. It's the point that it is a voluntary recall, and Samsung sending out an update that disables these devices makes it a bit involuntary. Plus, if someone has paid the phone in full, don't they legally own it? For Samsung to disable it in that situation is a bit much I'd say. This is of course all regardless of whether it is a good idea to keep the phone or not, but that's not the discussion here.
The Phone Company said:
They need to ban the iPhone too. I mean who would be comfortable knowing someone was carrying a device so dangerous it has been REPORTED it spontaneously explodes even when off?
The iPhone is DANGEROUS people. Ban it! I read about it in the news:
http://www.dailymail.co.uk/news/art...-college-student-s-iPhone-explodes-class.html
Click to expand...
Click to collapse
I have to fight one battle at a time. I am mourning the loss of my Note 7. I don't want to be rude and certainly not confrontational when I write I don't care if the fruity brand goes bust and ceases to trade, no concern of mine. What is of concern to me is my families welfare to that end I hope I don't see someone with a Note 7 on an aircraft or public transport.
Every opportunity has been offered to return this defective device. There are zero excuses if an owner keeps one and causes others damage.
Ryland
---------- Post added at 10:48 AM ---------- Previous post was at 10:39 AM ----------
svache said:
It's not so much that it is imperative to keep ownership of these devices. It's the point that it is a voluntary recall, and Samsung sending out an update that disables these devices makes it a bit involuntary. Plus, if someone has paid the phone in full, don't they legally own it? For Samsung to disable it in that situation is a bit much I'd say. This is of course all regardless of whether it is a good idea to keep the phone or not, but that's not the discussion here.
Click to expand...
Click to collapse
So its morally incorrect for Samsung to block the use of a defective dangerous device but not morally incorrect for us to use them in public? Double standards me thinks?
Samsung are NOT going to take away your device. You can still own one as long as the recall where you live is not[/U] official, its the carriers who will block the phone etc. Samsung will not honour further warranties nor offer updates.
Can you explain why you would not want to cooperate with Samsung over the recall?
Ryland
I just noticed you live in the USA where the recall is official.
Ryland Johnson said:
I have to fight one battle at a time. I am mourning the loss of my Note 7. I don't want to be rude and certainly not confrontational when I write I don't care if the fruity brand goes bust and ceases to trade, no concern of mine. What is of concern to me is my families welfare to that end I hope I don't see someone with a Note 7 on an aircraft or public transport.
Every opportunity has been offered to return this defective device. There are zero excuses if an owner keeps one and causes others damage.
Ryland
---------- Post added at 10:48 AM ---------- Previous post was at 10:39 AM ----------
So its morally incorrect for Samsung to block the use of a defective dangerous device but not morally incorrect for us to use them in public? Double standards me thinks?
Samsung are NOT going to take away your device. You can still own one as long as the recall where you live is not[/U] official, its the carriers who will block the phone etc. Samsung will not honour further warranties nor offer updates.
Can you explain why you would not want to cooperate with Samsung over the recall?
Ryland
Click to expand...
Click to collapse
One good reason: I don't get my replacement phone until at least 10/28 because thats the day Pixel XL's ship.
svache said:
It's the point that it is a voluntary recall, and Samsung sending out an update that disables these devices makes it a bit involuntary.
Click to expand...
Click to collapse
It's not a voluntary recall in the United States since Thursday at 3PM Eastern time (October 13 2016), it's mandatory:
https://www.cpsc.gov/Recalls/2017/s...-Additional-Incidents-with-Replacement-Phones
If Samsung were to issue a "magic bullet" over the air that does brick/disable the Note 7 models that people are refusing to return as part of the worldwide recall process all that does is force the customers to do it anyway: they're not going to be happy with a dead/bricked device but they still have the option - even after all that BS they've gone through - to return it to Samsung and get a refund on their costs.
Again, I don't see a negative here.
Ryland Johnson said:
So its morally incorrect for Samsung to block the use of a defective dangerous device but not morally incorrect for us to use them in public? Double standards me thinks?
Samsung are NOT going to take away your device. You can still own one as long as the recall where you live is not[/U] official, its the carriers who will block the phone etc. Samsung will not honour further warranties nor offer updates.
Can you explain why you would not want to cooperate with Samsung over the recall?
Ryland
Click to expand...
Click to collapse
No double standards at all. If I want to use the device in a fire proof bunker, then that would be totally up to me as long as this is a voluntary recall. Disabling the device makes it impossible to use it, and renders it to nothing but a paperweight. The double standard is there when Samsung disables the device while you own it and calls it "voluntary".
Nobody is saying anything about not cooperating. As a matter of fact, my own and the wifes are both going back sometime early this coming week. But this isn't about that, this is about Samsung possibly disabling a device, rendering it useless while people may have paid over 800 bucks for it.
svache said:
But this isn't about that, this is about Samsung possibly disabling a device, rendering it useless while people may have paid over 800 bucks for it.
Click to expand...
Click to collapse
I just covered that aspect in the post right above yours.
br0adband said:
It's not a voluntary recall in the United States since Thursday at 3PM Eastern time (October 13 2016), it's mandatory:
https://www.cpsc.gov/Recalls/2017/s...-Additional-Incidents-with-Replacement-Phones
If Samsung were to issue a "magic bullet" over the air that does brick/disable the Note 7 models that people are refusing to return as part of the worldwide recall process all that does is force the customers to do it anyway: they're not going to be happy with a dead/bricked device but they still have the option - even after all that BS they've gone through - to return it to Samsung and get a refund on their costs.
Again, I don't see a negative here.
Click to expand...
Click to collapse
Where do you read that it is mandatory?
Please, read the small prints at the CPSC site, there's a whole article on the matter. But in short, it is a manufacturer initiated recall, making it voluntary. It is not the CPSC that initiated it, which otherwise would make it mandatory.
PhoenixJedi said:
One good reason: I don't get my replacement phone until at least 10/28 because thats the day Pixel XL's ship.
Click to expand...
Click to collapse
Okay. I can see you are, like me, upset about the loss of your Note 7. I get it I truly do.
It is fine for you to take a pee in your own home swimming pool. You paid for it your water blah blah however, when you visit your local public swimming pool and despite the fact you pay an entrance fee is it okay for you to pee in your public swimming pool even though you have paid for entrance?
I hope your answer to that is no? Its no longer a question of morality when an action we make jeopardises the health and safety of the community we share and live in.
There is another post on this forum where a father and mother have returned their Note 7's as they have a young child in the house. Some call that stupidity I call that responsibility.
Providing you don't endanger others I don't have any objection to another person owning a Note 7. I fear that scenario in real life doesn't exist though?
Ryland
Ryland Johnson said:
Okay. I can see you are, like me, upset about the loss of your Note 7. I get it I truly do.
It is fine for you to take a pee in your own home swimming pool. You paid for it your water blah blah however, when you visit your local public swimming pool and despite the fact you pay an entrance fee is it okay for you to pee in your public swimming pool even though you have paid for entrance?
I hope your answer to that is no? Its no longer a question of morality when an action we make jeopardises the health and safety of the community we share and live in.
There is another post on this forum where a father and mother have returned their Note 7's as they have a young child in the house. Some call that stupidity I call that responsibility.
Providing you don't endanger others I don't have any objection to another person owning a Note 7. I fear that scenario in real life doesn't exist though?
Ryland
Click to expand...
Click to collapse
To take your analogy for a moment, it wouldn't be up to the water company to stop delivering water if he wanted to pee in the water of a public pool, though. That's a bit the issue I'm having with Samsung if they do this. I totally agree with you on the other points, but I also feel Samsung shouldn't be doing that next step.
Ryland Johnson said:
Okay. I can see you are, like me, upset about the loss of your Note 7. I get it I truly do.
It is fine for you to take a pee in your own home swimming pool. You paid for it your water blah blah however, when you visit your local public swimming pool and despite the fact you pay an entrance fee is it okay for you to pee in your public swimming pool even though you have paid for entrance?
I hope your answer to that is no? Its no longer a question of morality when an action we make jeopardises the health and safety of the community we share and live in.
There is another post on this forum where a father and mother have returned their Note 7's as they have a young child in the house. Some call that stupidity I call that responsibility.
Providing you don't endanger others I don't have any objection to another person owning a Note 7. I fear that scenario in real life doesn't exist though?
Ryland
Click to expand...
Click to collapse
Here's the thing. The phones that verizon is offering as possible replacements (top of the line units) that you can switch the note 7 with include the iPhone 7, Pixel, Pixel XL, V20, S7, S7 Edge and a few others. Three of those phones are not out yet, therefore the Note 7 should not be allowed to be killed off until such a time as it HAS been replaced by the company with another phone. I get it, the phone can be dangerous, but people have lives and they've only given us ONE upgrade to replace it with. Why force people to waste it on a device they're not going to want when there are three brand new devices coming out that are eligable as replacement coming out?
svache said:
It's the point that it is a voluntary recall
Click to expand...
Click to collapse
About the possible "voluntary" term misunderstanding... maybe you and others missed this explicative post about this definition:
notefreak said:
Why do people think voluntary recall is any less serious?
"Most recalls of defective products are characterized as “voluntary,” a confusing term that can lead consumers to believe that the recall is optional. But voluntary recall is just government-speak for a deal that a manufacturer or retailer of a hazardous product has negotiated with the federal agency in charge of overseeing the safety of that product category. Voluntary recall would also seem to indicate that there are “mandatory recalls” that can be issued by the government should manufacturers or retailers refuse to cooperate, but nearly all the recalls announced last year were voluntary.
In light of this definition, consumers affected by this (or any other) recall should never assume voluntary implies:
less urgency for the need to comply with the recall, or that the recall is a preliminary measure taken by the company strictly out of an abundance of caution, i.e. that it would not otherwise be mandated by the regulating authority.
Do not be confused by the language: it is absolutely imperative that you take action and comply with the recall as soon as possible if you haven’t done so already."
This is from food safety site, but definition stands.
Aldo regarding liability:
"In some cases, a firm or company may initiate a recall voluntarily—meaning without a mandate from the CPSC. Such recalls are often the product of a negotiation between the product manufacturer/retailer with the federal agency that oversees their product category’s safety. Almost all announced recalls are voluntary. Voluntary product recalls are considered to be safeguards against potential lawsuits and sticky legal situations."
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=69116188&postcount=21
To sum up:
voluntary means that the recall has been asked "voluntarily" by a manufacturer/seller (Samsung in this case)
mandatory means that an authority has imposed the recall on a manufacturer/seller
Therefore the "voluntary" has nothing to do with a possible customer's option to comply or not with the recall!
I hope these 2 terms are more clear now...
For Samsung, bottom line is that with all the commentary here and elsewhere of folks insisting they will keep the device regardless, they've little choice but to force an update to ensure the unit is disabled. Sure it will upset some owners and may lose them a few customers, but it is the right thing for them to do given the situation. What the folks shouting about keeping them they aren't seeming to care about the risk they will be placing other innocent parties under.
Sure I liked the 7 overall, only -ve for me was the edge glass, I've been in since the original note-1 came out. Mine is sat in its box waiting to be shipped back and I've switched to SIM only and reverted back to the note-3 until something better than current offerings are available. For me it makes no sense at all to hold onto the 7 even if they were not actively disabled by an update/IMEI block. No way am I prepared to take the risk of it failing while I am driving/travelling, am with my family/friends or at work, thereby putting other lives at risk.
Bit like driving drunk really, sure you may be ok and get home safely 98% of the time, but that one time when you don't, how many others got hurt and who's fault was it, the maker of the alcohol, the publican who served you, or you yourself for exercising poor judgement?
If you do continue to keep the device and go the custom ROM route to try to evade disable measures, you are fully and personally liable for whatever transpires thereafter. Can you really afford to compensate an airline for the loss of an aircraft? All the families for their loss? The cost of search and recovery operations?
Bear in mind too that just being there with a note-7 may lead to being implicated even if the device was not the initial cause, just because it's a known hazard and you hadn't returned it...
themissionimpossible said:
About the possible "voluntary" term misunderstanding... maybe you and others missed this explicative post about this definition:
http://forum.xda-developers.com/showpost.php?p=69116188&postcount=21
To sum up:
voluntary means that the recall has been asked "voluntarily" by a manufacturer/seller (Samsung in this case)
mandatory means that an authority has imposed the recall on a manufacturer/seller
Therefore the "voluntary" has nothing to do with a possible customer's option to comply or not with the recall!
I hope these 2 terms are more clear now...
Click to expand...
Click to collapse
Thanks, reading that I think there may indeed a bit of a misunderstanding on both sides.
The rest of what I said still stands, though. While I agree people would be best to comply with the situation, I feel it should not be up to Samsung to actually disable the devices if someone paid them in full, and that was my point really. If providers at the other hand stop serving them, stop allowing them on their network and whatnot, then that would be a different situation entirely, but the device shouldn't be bricked.
svache said:
No double standards at all. If I want to use the device in a fire proof bunker, then that would be totally up to me as long as this is a voluntary recall. Disabling the device makes it impossible to use it, and renders it to nothing but a paperweight. The double standard is there when Samsung disables the device while you own it and calls it "voluntary".
Nobody is saying anything about not cooperating. As a matter of fact, my own and the wifes are both going back sometime early this coming week. But this isn't about that, this is about Samsung possibly disabling a device, rendering it useless while people may have paid over 800 bucks for it.
Click to expand...
Click to collapse
I truly understand your point. I think, perhaps, our wires are getting crossed. Maybe we are getting hung up on the word 'voluntary' as apposed to obligatory?
Perhaps, I don't know, so far Samsung have requested owners help them resolve this nightmare by returning their mobiles for a swop or full refund. I took the refund and will wait till March when the new devices are out.
Now, lets place ourselves in the shoes of Samsung. They produced arguably the most technologically developed mobile phone to date and we loved them. (trying to avoid the word 'best' as its subjective). Most unfortunately for us also Samsung, the said device has a major safety issue. Proof of that is Samsung has recalled the mobile twice, lost multi billions of euros and its another unknow what the brand damage fall out will be.
Has Samsung the legal right to block an unsafe device they released for public sale? I don't know? I know here in Europe once a recall is made 'official' it IS illegal to own, store, trade or sell such an item. I didn't need for the recall to be made 'official' Once I saw Samsung taking this massive blow I realised this was for real and I had to return both my devices twice.
Can you imagine how you would feel if while driving down the motorway your Note 7 decided to go pop and you swerved and caused an accident. WE cant claim ignorance after the fact. This is world wide news. I am sick and tired of seeing people take the pi55 out of the Note 7 and Samsung and us. The sooner all owners cooperate and return the mobile the sooner the vultures will stop circling and both Samsung and we can move on in safety.
You have the freedom of speech to walk into a cinema and shout 'FIRE'. With freedom comes responsibility.
Ryland
Here's the one thing though. What if they find that it wasn't a random issue and that the overheating was actually caused by some stupid people using defective USB-C cables with the phone (as that is a likely possibility, a bad USB-C cable can damage the phone in a way that the battery protection board and/or the charging circuits could be damaged). That would then prove the phones were not defective but were made defective by an external uncertified device. Then, anyone who DID keep their Note 7 is completely screwed even if its found that a faulty device/cable was plugged into the unit.
And don't say its not a likely scenario. They are still investigating, they can't replicate the situation in the lab, and this is a commonly known issue with USB-C cables that Samsung wouldn't try in the lab. CPSC says 92 units out of 1.9 million sold in the US overheated. It is completely possible there are 92 idiots in the world who don't know what a USB-IF certification is.
BTW FOLKS next update knocks us off the networks. They are killing the phone. On phone with escalations depts for sprint and samsung all night 4+ hours and they are basically saying to buy an s7 instead of the note 7 and then buy the new phone if/when it comes out.
:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:
And you are surprised by this? It has been reported this was coming.
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I'm wondering what you were trying to accomplish. Did you think you could talk them out of it? Bite the bullet. Should be some great deals this weekend in the S7E. I think tmobile is basically giving them away on contract.
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Did you actually just tried to convince them not to kill the phone over the phone?
mooncraterx said:
On phone with escalations depts for sprint and samsung all night 4+ hours and they are basically saying to buy an s7 instead of the note 7 and then buy the new phone if/when it comes out.
Click to expand...
Click to collapse
Were you trying to get them to cut you a deal? Like committing to let you move to a S7 Edge and then guarantee that you can move for free to whatever Samsung phone you want in 2017? Multibillion dollar companies don't cut one-off side deals when they have millions of customers. They can barely sell and support what they do offer and that their systems are designed to process.
In the U.S. the deal is you get your money back for your Note7 and $100 off via a bill credit if you stay with Samsung; $25 off if you don't. That's the deal and it's not going to get sweeter because they aren't going to reward hold outs for being hold outs. That would only piss the people who "did the right thing" off even further after having to exchange phones once, maybe twice, and ending up with something they may not have wanted. Based on comments made by the Samsung VP heading the U.S. there may be something down the road in terms of an offer on the 2017 phones for those that endured the debacle that was the Note7. That has nothing to do with Sprint, isn't being committed to now, and may or may not happen depending on where the Samsung brand stands in the spring.
So the choice boils down to exchange your Note7 and take your lumps or hold on to it until it become a collectable. I know some are trying to keep their Note7 until the 2017 phones come out but that may be problematic if Samsung imposes a year-end deadline for Note7 exchanges. I would if I were them. They want the phone out of people's hands and hold outs aren't their friends their problems.
This phone was going to be my last phone purchase and its halfway paid off.. now i have to buy another phone instead and wait sometime in the future to get the phone i actually want and start all over to pay? Well yes your right the corps screw the people and this is just one example because they messed it up. The people always pay not the corporations.
BarryH_GEG said:
Were you trying to get them to cut you a deal? Like committing to let you move to a S7 Edge and then guarantee that you can move for free to whatever Samsung phone you want in 2017? Multibillion dollar companies don't cut one-off side deals when they have millions of customers. They can barely sell and support what they do offer and that their systems are designed to process.
In the U.S. the deal is you get your money back for your Note7 and $100 off via a bill credit if you stay with Samsung; $25 off if you don't. That's the deal and it's not going to get sweeter because they aren't going to reward hold outs for being hold outs. That would only piss the people who "did the right thing" off even further after having to exchange phones once, maybe twice, and ending up with something they may not have wanted. Based on comments made by the Samsung VP heading the U.S. there may be something down the road in terms of an offer on the 2017 phones for those that endured the debacle that was the Note7. That has nothing to do with Sprint, isn't being committed to now, and may or may not happen depending on where the Samsung brand stands in the spring.
So the choice boils down to exchange your Note7 and take your lumps or hold on to it until it become a collectable. I know some are trying to keep their Note7 until the 2017 phones come out but that may be problematic if Samsung imposes a year-end deadline for Note7 exchanges. I would if I were them. They want the phone out of people's hands and hold outs aren't their friends their problems.
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Click to collapse
mooncraterx said:
This phone was going to be my last phone purchase and its halfway paid off.. now i have to buy another phone instead and wait sometime in the future to get the phone i actually want and start all over to pay? Well yes your right the corps screw the people and this is just one example because they messed it up. The people always pay not the corporations.
Click to expand...
Click to collapse
Think you're alone? People who bought third party or grey market are still trying to figure out how to either exchange or refund. What about people that bought accessories that are now useless and can't be refunded? What about people that used an upgrade (lease or contract) who left a phone they might have been happy with to end up with a phone they wouldn't have wasted an upgrade on?
There's a thousand tales in the cold city. Lamenting what happened isn't going to change it. I personally think Samsung U.S. will come out with some sort of program for former Note7 owners to get in to a 2017 phone more cheaply. But right now we're stuck with the hand we were dealt.
So what. The Note8 model number has leaked. Wait a few months for the N950 and stop crying
mooncraterx said:
BTW FOLKS next update knocks us off the networks. They are killing the phone. On phone with escalations depts for sprint and samsung all night 4+ hours and they are basically saying to buy an s7 instead of the note 7 and then buy the new phone if/when it comes out.
:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:
Click to expand...
Click to collapse
You can install a coustom rom and change the model number in the buildpro to that of s7 edge
BarryH_GEG said:
I know some are trying to keep their Note7 until the 2017 phones come out but that may be problematic if Samsung imposes a year-end deadline for Note7 exchanges. I would if I were them. They want the phone out of people's hands and hold outs aren't their friends their problems.
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Click to collapse
I don't think so.
Fit for purpose? No.
Satisfactory Quality? No.
As described? No.
I don't know about the US specifically but here in the UK, goods must meet those minimum standards or the vendor MUST give you your money back, give you a repair, or give you compensation. And if they don't you can sue them in what would be a 2 minute hearing before the judge awards in your favour. I'd be EXTREMELY surprised if similar consumer protection legislation did not exist in the US.
So Samsung / Sprint / Verizon / whoever will have to take a Note7 back when someone chooses to return it. Unless Samsung change their minds and decide that it's (a) safe, (b) reliable and (c) they switch the battery charging back to 100%. If they don't confirm/do all those things, you can give it back for a refund pretty much whenever you like. They cannot say, "sorry it's too late, you've had your chance" unless they make good the phone.
Samsung lost any rights to get "arsey" over late returns, the moment they started ****ing with our phones.
Chippy_boy said:
IAnd if they don't you can sue them in what would be a 2 minute hearing before the judge awards in your favour.
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Click to collapse
Out of curiosity, what reason would you provide to the judge for not availing yourself of offered remedies and intentionally holding on to a device deemed hazardous for months longer than you should have or needed to?
By the end of the year some of the things previously discussed (Samsung Account blocking, Play Services blocking, and IMEI blocking) are likely to be in place which will push all but the diehard hold outs off the Note7 and on to something else. Once some combination of those things are in place only 1-2% of Note7's will be unaccounted for. At that point Samsung will most likely care less about what happens to those remaining phones or the people clinging to them. With all that said good luck suing a multibillion dollar corporation in the UK or U.S. And no consumer protection agency in the world is going to defend someone's right to use a hazardous device for months longer than they should have. Like the title of this thread says, "The Note 7 is DEAD." And so is Samsung's caring about those that continue to defy the recall.
BarryH_GEG said:
Out of curiosity, what reason would you provide to the judge for not availing yourself of offered remedies and intentionally holding on to a device deemed hazardous for months longer than you should have or needed to?
By the end of the year some of the things previously discussed (Samsung Account blocking, Play Services blocking, and IMEI blocking) are likely to be in place which will push all but the diehard hold outs off the Note7 and on to something else. Once some combination of those things are in place only 1-2% of Note7's will be unaccounted for. At that point Samsung will most likely care less about what happens to those remaining phones or the people clinging to them. With all that said good luck suing a multibillion dollar corporation in the UK or U.S. And no consumer protection agency in the world is going to defend someone's right to use a hazardous device for months longer than they should have. Like the title of this thread says, "The Note 7 is DEAD." And so is Samsung's caring about those that continue to defy the recall.
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Click to collapse
You're clearly not conversant at all with UK law.
First, Samsung have few obligations to the consumer here in the UK, unless they sold you the phone. Their only obligations relate to the warranty. I could go on about their obligations under the warranty, but I can't be bothered and anyway I don't need to because of point two.
Second, in the UK, your contract is with your seller and it is the seller who is responsible for the goods meeting the requirements of the Consumer Contracts regulations as I stated above. These obligations last for 6 years and are unconditional.
So, to answer your question as to what reason I would give to a judge, I wouldn't need to give a reason. I could say I lent it to my pet Panda who wouldn't return it. Or that I was using it as a shaving mirror. Or I could say nothing at all.
It would never go to court in the UK, because the seller knows this and knows they would lose instantly.
Remember, this is a *voluntary* recall. It is entirely the consumers' choice whether they wish to return the phone or not. The phone if already "Not of satisfactory quality", since Samsung have told us so. Now that Samsung have messed with the phone and installed this 60% charging limit, they have made the phone "Not as described", since it is sold as having a battery of 3,500 mAH capacity and now it does not. If the carriers block the phone, then it is "Not fit for purpose". Basically the phone fails ALL of the consumer protection tests, and the consumer can return it whenever they want.
Let me ask you a question: Let's suppose it went to court and the consumer says, I was sold this $1,000 phone which is (a) dangerous, (b) doesn't charge to 100% and (c) can't make phone calls and I want my money back. And Verizon's (or whoever the seller is) response is "well you had your chance to replace it so tough". Do you *honestly* think a judge would say OK then Verizon you're off the hook? Really???
And another thing. Why are you so worked up about people keeping their phones, when it's got **** all to do with you? Just curious. I am not planning on keeping mine in perpetuity, but I will hang on to it so long as it works and as late as possible so I have to wait as little time as possible before switching to an S8. Why does this offend you SO much that you have to keep visiting this forum telling people the phone is DEAD? I find your behaviour bizarre to be honest.
Chippy_boy said:
And another thing. Why are you so worked up about people keeping their phones, when it's got **** all to do with you? Just curious.
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Click to collapse
I could care less what you do. You and others that want to keep your phones are on the wrong side of history. The phone's been recalled and deemed unsafe and Samsung's offered refunds and exchanges to get them out of people's hands. Every website known to man is questioning the sanity and rationale of those holding on to their Note7's in the stories published about the progress of the recall. That's the world view, not mine.
This is a quote from Samsung (emphasis mine). Does it sound like they care about the "feelings" of people refusing to participate in the refund and exchange program?
As of today, nearly 85 percent of all recalled Galaxy Note7 devices have been replaced through the U.S. Note7 Refund and Exchange Program, with the majority of the participants opting to receive another Samsung smartphone.
We remain focused on collecting the outstanding Galaxy Note7 phones in the market. To further drive participation, we will be releasing a software update in the coming days that will limit the phone’s ability to charge beyond 60 percent, as well as issue a reminder pop-up notification every time a consumer charges, reboots or turns on the screen of their Note7 device.
Here's the front page of this forum. Feel the desperation of those trying to pretend what's happening with the Note7 isn't happening or can be avoided? It's only going to get worse. If you take a step back you'll realize you're really not angry with me or anyone else here. You're angry at an inevitable situation you can't control.
BarryH_GEG said:
I could care less what you do. You and others that want to keep your phones are on the wrong side of history. The phone's been recalled and deemed unsafe and Samsung's offered refunds and exchanges to get them out of people's hands. Every website known to man is questioning the sanity and rationale of those holding on to their Note7's in the stories published about the progress of the recall. That's the world view, not mine.
This is a quote from Samsung (emphasis mine). Does it sound like they care about the "feelings" of people refusing to participate in the refund and exchange program?
As of today, nearly 85 percent of all recalled Galaxy Note7 devices have been replaced through the U.S. Note7 Refund and Exchange Program, with the majority of the participants opting to receive another Samsung smartphone.
We remain focused on collecting the outstanding Galaxy Note7 phones in the market. To further drive participation, we will be releasing a software update in the coming days that will limit the phone’s ability to charge beyond 60 percent, as well as issue a reminder pop-up notification every time a consumer charges, reboots or turns on the screen of their Note7 device.
Here's the front page of this forum. Feel the desperation of those trying to pretend what's happening with the Note7 isn't happening or can be avoided? It's only going to get worse. If you take a step back you'll realize you're really not angry with me or anyone else here. You're angry at an inevitable situation you can't control.
Click to expand...
Click to collapse
I'm not angry with you, I just find your posts very sad. Like this one above. All that effort typing rubbish about something you don't care about. You must have a lot of time on your hands. For all your protestations about it being "the world's view, not mine", it very clearly bothers you or you wouldn't keep banging on and on about it.
And as I say, Samsung can remain as focused as they like. I'll hand MY phone over when I want to, and not before. And I'll receive a full refund when I do. I am really not concerned how Samsung "feel" about it. I am enjoying using my phone which is working *perfectly* and I shall continue to do so.
Samsung and all the phone companies are doing damage control in social media.... remember that lol.
The whole situation is unprecedented but bottom line the recall is bs in general. these are not dangerous devices the devices are being pulled because they are TOO GOOD. that is the reason. If every product that failed at .0001% were recalled the store shelves everywhere would be EMPTY! The note 8 will have battery nerf for sure on it!
Chippy_boy said:
I'm not angry with you, I just find your posts very sad. Like this one above. All that effort typing rubbish about something you don't care about. You must have a lot of time on your hands. For all your protestations about it being "the world's view, not mine", it very clearly bothers you or you wouldn't keep banging on and on about it.
And as I say, Samsung can remain as focused as they like. I'll hand MY phone over when I want to, and not before. And I'll receive a full refund when I do. I am really not concerned how Samsung "feel" about it. I am enjoying using my phone which is working *perfectly* and I shall continue to do so.
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Click to collapse
Everyone of you have valid points. Realistically sammy made the choice for a recall in order to avoid massive lawsuits across the globe. My brother works for a top law firm and we talked about this and he said owners could and can still file for a heavy lawsuit which can help owners with better options rather than the current given.
Would be nice if people all over the world who own the device to stand up together against the corporation. That would also include not spending on any of the products they sell. If that was done for at least a month the message would be clear as they would lose revnue as well as stock market gains. Sorry if i blabbed on too much.
Chippy_boy said:
I'm not angry with you, I just find your posts very sad. Like this one above. All that effort typing rubbish about something you don't care about. You must have a lot of time on your hands. For all your protestations about it being "the world's view, not mine", it very clearly bothers you or you wouldn't keep banging on and on about it.
And as I say, Samsung can remain as focused as they like. I'll hand MY phone over when I want to, and not before. And I'll receive a full refund when I do. I am really not concerned how Samsung "feel" about it. I am enjoying using my phone which is working *perfectly* and I shall continue to do so.
Click to expand...
Click to collapse
So you are going to get yet another thread closed?
Why don't you understand that no one cares what you do with your phone. No one.
What peeves me with you is the way you insist on your rights of ownership that no one is attacking yet you constantly try to stifle threads where others, who are equally free to speak, desire to debate?
What you write about UK law is only part true. No court in the UK would find for you knowing Samsung and its retailers have been doing all they can to get the phones recalled. Samsung made a bloomer. Samsung corrected it with an international recall.
If you went to court.....No I will stop at that. Please go to court and then let us know the outcome.
Ryland
Ryland Johnson said:
So you are going to get yet another thread closed?
Why don't you understand that no one cares what you do with your phone. No one.
What peeves me with you is the way you insist on your rights of ownership that no one is attacking yet you constantly try to stifle threads where others, who are equally free to speak, desire to debate?
What you write about UK law is only part true. No court in the UK would find for you knowing Samsung and its retailers have been doing all they can to get the phones recalled. Samsung made a bloomer. Samsung corrected it with an international recall.
If you went to court.....No I will stop at that. Please go to court and then let us know the outcome.
Ryland
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Click to collapse
No-one cares??? That's a ****ing laugh. Have you missed the 500 posts saying anyone who chooses to keep their phone is an idiot / moron / psychopath etc.
I am not denying anyone any right of free speech Ryland. On the contrary, are you suggesting I don't have the right to question others about why they feel the need to slander anyone who wants to keep their phone for a while? How bloody ironic.
You might notice that I am not the only person who feels like they are being attacked constantly, btw. It's a recurring them on this forum and it's VERY tiresome.
And this "court" nonsense. Of course it would never go to court. I will take my phone back to CPW in December or January or whenever and they will give me a refund. End of. Sorry to disappoint you.
If my posts irritate you, PLEASE put me on your ignore list. You do not have to read them you know.
Chippy_boy said:
No-one cares??? That's a ****ing laugh. Have you missed the 500 posts saying anyone who chooses to keep their phone is an idiot / moron / psychopath etc.
I am not denying anyone any right of free speech Ryland. On the contrary, are you suggesting I don't have the right to question others about why they feel the need to slander anyone who wants to keep their phone for a while? How bloody ironic.
You might notice that I am not the only person who feels like they are being attacked constantly, btw. It's a recurring them on this forum and it's VERY tiresome.
And this "court" nonsense. Of course it would never go to court. I will take my phone back to CPW in December or January or whenever and they will give me a refund. End of. Sorry to disappoint you.
If my posts irritate you, PLEASE put me on your ignore list. You do not have to read them you know.
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Click to collapse
I notice that today you have been rude to a non English speaker about his spelling of the word "Analysis" Yet YOU, an English born speaker, write the word theme as "them"? Double standards.
In a major way my debate with you is not about the Note 7 but about your crusade for the right to keep ones freedom of ownership while stifling thread after thread, even to the point of thread closure, that no one has the freedom to debate things you disagree with here! That causes me concern with you. Freedoms apply both ways. Politeness also costs nothing.
Ryland :good: