THE PROBLEM
You can skip this part...
please help me
i have an error 403 when trying to download or update ANY application from play store, well the problem is only occur whenever i use 3g connection but when i use wifi connection there is no problem (but i really want to use my 3g connection).
for example when i tried update my angry bird space free edition the error message is : Update for "Angry Birds Space" could not be downloaded due to an error.(403)
and if i tried to download new app for example "dog vs cat" here is the error message : "Dog VS Cat" could not be downloaded due to an error.(403)
i live in Indonesia and using THREE as my provider
-Rooted and bootloader unlocked
-Model number : R800i
-Android version : 2.3.4 (stock rom)
-Baseband version : 8x55A-AAABQMAZM-203028D-56
-Kernel version : 2.6.32.9-DooMKernel [email protected] #14 (but it's seems it's not the kernel problem)
-build number : 4.0.2.A.0.42
i already tried to uninstall google play store update, but when it's automaticaly updated to "Google Play Store" the problem still occur.
(I tried to download from the old market but still the problem occur but without the error message just suddenly the download notification disapear)
and i already tried cleared the cache and data of both the Google Play Store app and the Download manager.
oh and dalvik cache too
i already tried delete the account.db and add it back, i already tried to use my sister google accout.
and even maybe i tried something that even i can't remember
i don't know what to do anymore i already google it and ask the google play support team but they said this :
"Thanks for following up and for providing those additional details about
the issue you're experiencing on Google Play. In reviewing the information
you've provided as well as our records, it appears that this issue is
related to the fact that you're not using the authorized ROM that came
with your device.
Using any ROM besides the factory default may cause the device to have
limited functionality and may cause unexpected behavior with the Google
Play Store app. Unfortunately, we won't be able to troubleshoot this issue
further because the issue appears to be unique to the way your device is
configured, and we can't recreate the issue with our devices here.
To resolve the issue, I recommend using the authorized Android operating
system provided by your manufacturer that can be obtained from their
website or your carrier."
must i go back to stock kernel?? but i love doomkernel and i'm still think that is not the kernel fault, because other user experience this too without doom kernel.
i already search and tried some of the solutions here, but still nothing work for me
please help and sorry for my baaaaaaaaaaaaaaaaaaaaaaaad english
Click to expand...
Click to collapse
"If you are using 3 network and live in Indonesia and unable to download from play store because 403 error... Read on..."
SOLUTION
For those in the future who is still struggling with this problem this is the solution based on the comment in this post :
"Delete the proxy in the access point setting"
That's it! Thanks this guys please
khurra said:
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
Click to expand...
Click to collapse
tama_dc said:
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
Click to expand...
Click to collapse
Click to expand...
Click to collapse
POSSIBLE EXPLANATION
As this guy said this is probably a Indonesian 3 operator fault
infernalMan said:
whoa thanks dude.
i've been searching for this.
my friend of mine experiencing this too.
tried to remove proxy and its work.
so its 3's bug i think.
Click to expand...
Click to collapse
so maybe best to use some Indonesian language to help other Indonesian here
"Hapus pengaturan proxy di bagian Access Point" kalau masih ada yang mau di tanya silakan saja
If your problem still persist please read the rest of the thread, and feel free to ask if you need some help
Try to wipe your cache and dalvik cache. I read somewhere that that might help.
Thanks
but i already tried that's still no hope
Have you tried clearing the market's data then rebooting?
To me it sounds like you accidently deleted a protocol, backup transport, sim toolkit - a system file that manages those things -
while you were uninstalling bloatware or so. Have a check for it
jacklebott said:
Have you tried clearing the market's data then rebooting?
Click to expand...
Click to collapse
Already tried that still nothing
i clear dalvik cache, wipe cache from recovery, and then reboot the device still nothing
sashake said:
To me it sounds like you accidently deleted a protocol, backup transport, sim toolkit - a system file that manages those things -
while you were uninstalling bloatware or so. Have a check for it
Click to expand...
Click to collapse
hmmm i don't understand what you meant can you please tell me a "how to" thanks in advanced
Uninstall update and let it update again. When I have error (eg it shows downloading but it isn't downloading for few minutes) I will always do this.
Sent from my awesome Xperia Play
harunakaze said:
please help me
i have an error 403 when trying to download or update ANY application from play store, well the problem is only occur whenever i use 3g connection but when i use wifi connection there is no problem (but i really want to use my 3g connection).
for example when i tried update my angry bird space free edition the error message is : Update for "Angry Birds Space" could not be downloaded due to an error.(403)
and if i tried to download new app for example "dog vs cat" here is the error message : "Dog VS Cat" could not be downloaded due to an error.(403)
i live in Indonesia and using THREE as my provider
-Rooted and bootloader unlocked
-Model number : R800i
-Android version : 2.3.4 (stock rom)
-Baseband version : 8x55A-AAABQMAZM-203028D-56
-Kernel version : 2.6.32.9-DooMKernel [email protected] #14 (but it's seems it's not the kernel problem)
-build number : 4.0.2.A.0.42
i already tried to uninstall google play store update, but when it's automaticaly updated to "Google Play Store" the problem still occur.
(I tried to download from the old market but still the problem occur but without the error message just suddenly the download notification disapear)
and i already tried cleared the cache and data of both the Google Play Store app and the Download manager.
oh and dalvik cache too
i already tried delete the account.db and add it back, i already tried to use my sister google accout.
and even maybe i tried something that even i can't remember
i don't know what to do anymore i already google it and ask the google play support team but they said this :
"Thanks for following up and for providing those additional details about
the issue you're experiencing on Google Play. In reviewing the information
you've provided as well as our records, it appears that this issue is
related to the fact that you're not using the authorized ROM that came
with your device.
Using any ROM besides the factory default may cause the device to have
limited functionality and may cause unexpected behavior with the Google
Play Store app. Unfortunately, we won't be able to troubleshoot this issue
further because the issue appears to be unique to the way your device is
configured, and we can't recreate the issue with our devices here.
To resolve the issue, I recommend using the authorized Android operating
system provided by your manufacturer that can be obtained from their
website or your carrier."
must i go back to stock kernel?? but i love doomkernel and i'm still think that is not the kernel fault, because other user experience this too without doom kernel.
i already search and tried some of the solutions here, but still nothing work for me
please help and sorry for my baaaaaaaaaaaaaaaaaaaaaaaad english
Click to expand...
Click to collapse
uninstall that play store.. and download this one http://forum.xda-developers.com/archive/index.php/t-1541177.html
hope it will fix your problem..
Reflash the Gingerbread Google Apps zip file. Mine did the same a while back and a flash fixed it
@harunakaze
What I meant was f.e. When I delete the 'SIM Toolkit' via Titanium backup. The 3g service won't work anymore. WIFI is still up and running great, I can also switch 3G on, but it won't ever give a service cause the SIM Toolkit is deletet.
Maybe you have accidently deletet such a backup service / transport protocol. So the downloading from the App store become impossible .
Whoaa thanks for the reply guys
i'm gonna try it all first, then i'm gonna post it here
i'm a little busy now
Well, i already tried allllllllll of it but still nothing workkssssss! this make me
hmmm but now sometimes i got an error 927 instead of 403 what is it?
and what is baseband?
doomlord say in his post "for optimal results it is HIGHLY recommended to use -36 baseband with corresponding libs... " what does that mean?
btw i tried to factory reset my phone, and finally i choose to install the gin2ics rom and i love it but the problem still there
and now i think about using alternative market for my phone any suggestion what market should i use? i want the best one (like amazon, opera mobile app store, fireplace market, etc )
sorry for bad english
It seems that Google Play need really good connection to download apps.
I made a trial, using same wifi connection but with different setting on router, that is the bandwith limiter.
One without limitation simply download the apps, and with 128kbps limitation the phone always fail to download with the same error message.
Also downloading from GPRS and bad 3G connection can make the same failure.
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
error 403
try to use your vpn settings configure it,or any 3 rd party app.same problem i had with yours before now playstore is working fine.its a network thing i might say that causes the problem.freee vpn servers are everywhere...browse
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
tama_dc said:
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
Click to expand...
Click to collapse
Thanks a lot!!!!:good::good::good:
tama_dc said:
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
Click to expand...
Click to collapse
thanks brother and its work
khurra said:
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
Click to expand...
Click to collapse
Nice it work....
Thx for solution,now my note back to normal
khurra said:
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
Click to expand...
Click to collapse
whoa thanks dude.
i've been searching for this.
my friend of mine experiencing this too.
tried to remove proxy and its work.
so its 3's bug i think.
Related
Hi guys,
this is driving me nuts. I've searched the webs and found some answers, but not anything I'd like to do to remedy this problem.
My brand new R800i, not rooted, won't download games from Google Play Store via wi-fi. It will just say "starting download" and then nothing happens, I can just just watch that bar indicating download as it does not move one bit. It seems some other people had this same problem, as I've found out on the internet. 3G works fine though. I had to download my games from the Play Store using 3G, which is a pain in the ass.
A few points to consider:
- I have only so far used one wi-fi point, which worked with all my previous Xperia Plays. Maybe if I try a different hot-spot, the problem will magically disappear?
- I do not want to root, unlock bootloader or do any such things with my XP.
- I do NOT want to reset my phone to factory settings, I would lose lots of savegame data.
- I HAVE tried several times clearing the cache of the Google Store app, Download Manager app and resetting the Google Talk app. Did not help.
- Downloading from any other source (Gameloft for example) works via wi-fi, it's just that stupid Google Play Store that does not.
- Some people say the problem should sort itself out after a few days...It's been two weeks and I still can't download via wi-fi from the Store.
Could any kind soul suggest a solution that does not involve resetting my phone, or rooting? Thanks for any advice.
Did u try clearing the data...not the cache but the data
cippi21 said:
Did u try clearing the data...not the cache but the data
Click to expand...
Click to collapse
Yes, did not help.
Besides, that just erases your user data right? Your log-in and password.
I will try it again just to be sure, but I think I did it too.
i too had same prob. but it got solved after 3 or 4 days... may be i was lucky.
Used to have this problem. Uninstall update ( this will get you back to old market) then let it update again. That's what I did.
Sent from my awesome Xperia Play
jeff7424 said:
Used to have this problem. Uninstall update ( this will get you back to old market) then let it update again. That's what I did.
Sent from my awesome Xperia Play
Click to expand...
Click to collapse
I had this problem once or twie abotu a year ago, and uninstalling the Android market update, then letting it redownloadsolved the issue, whereas the other options as a fix did not fix the issue, this did.
jgregoryj1 said:
I had this problem once or twie abotu a year ago, and uninstalling the Android market update, then letting it redownloadsolved the issue, whereas the other options as a fix did not fix the issue, this did.
Click to expand...
Click to collapse
...doesn't work for me, nor does anything else mentioned before Tried installing 3.8.15 via .apk and back to stock, clearing cache, data etc. Play Store works with UMTS/EDGE but not as good as before (takes a while before download actually starts, that behavior is new). With WiFi I don't get an error message but the download simply doesn't start. Everything else I do via WiFi works great (FTP-syncing calendar data stored on my NAS, browsing the web, file transfer via ES-FileExplorer and so on).
I use a Galaxy S3 with Siyah Kernel (1.5rc1), XXBLG8 Stock Firmware and XXLH1 modem. Same Market issue before the update (Siyah 1.4, Stock XXALE8, stock modem (May 2012)). So maybe it is not at all model related, but something with the market itself... Strangely I found just a few posts about this - here I have the most hope for help
Wutzhoppenstedt said:
...doesn't work for me, nor does anything else mentioned before Tried installing 3.8.15 via .apk and back to stock, clearing cache, data etc. Play Store works with UMTS/EDGE but not as good as before (takes a while before download actually starts, that behavior is new). With WiFi I don't get an error message but the download simply doesn't start. Everything else I do via WiFi works great (FTP-syncing calendar data stored on my NAS, browsing the web, file transfer via ES-FileExplorer and so on).
I use a Galaxy S3 with Siyah Kernel (1.5rc1), XXBLG8 Stock Firmware and XXLH1 modem. Same Market issue before the update (Siyah 1.4, Stock XXALE8, stock modem (May 2012)). So maybe it is not at all model related, but something with the market itself... Strangely I found just a few posts about this - here I have the most hope for help
Click to expand...
Click to collapse
Well, I am stumped man, dont know what to tell you. I am out of ideas. You may have already mentioned this but have you tried reflashing a ROM? Other then that at this point I am stumped...... hoping you can find a fix because that sucks....
Wutzhoppenstedt said:
...doesn't work for me, nor does anything else mentioned before Tried installing 3.8.15 via .apk and back to stock, clearing cache, data etc. Play Store works with UMTS/EDGE but not as good as before (takes a while before download actually starts, that behavior is new). With WiFi I don't get an error message but the download simply doesn't start. Everything else I do via WiFi works great (FTP-syncing calendar data stored on my NAS, browsing the web, file transfer via ES-FileExplorer and so on).
I use a Galaxy S3 with Siyah Kernel (1.5rc1), XXBLG8 Stock Firmware and XXLH1 modem. Same Market issue before the update (Siyah 1.4, Stock XXALE8, stock modem (May 2012)). So maybe it is not at all model related, but something with the market itself... Strangely I found just a few posts about this - here I have the most hope for help
Click to expand...
Click to collapse
Uninstall play store update, clear everything, reboot and try. That's what I did.
Edit: go to settings> accounts & sync > and check if you have background data checked.
Sent from my awesome Xperia Play
Big thanks to jeff7424 and jgregoryj1, that actually helped.
jeff7424 said:
Uninstall play store update, clear everything, reboot and try. That's what I did.
Edit: go to settings> accounts & sync > and check if you have background data checked.
Sent from my awesome Xperia Play
Click to expand...
Click to collapse
First: I know I am in the wrong model section, as I use a Galaxy S3 but post under Sony Xperia... Sorry for that - it was just a topic that seemed Google Play Store related rather than dependant on a specific model.
Second: I tried all of this (although I don't have such a section under settings/accounts on my phone) and more. I just flashed the latest stock firmware again*, did a full wipe, used TriangleAway! and every single thing I can think of. I even went to my google-account to see if there's something wrong, but no.
Still: UMTS works, WiFi doesn't. WiFi otherwise perfectly working with all kinds of uses. Tried all tips and hints, nothing works. Problem started a few days ago with older fw/ROM, which I didn't touch for weeks and worked fine until then. I really don't have a clue what changed!
EDIT: I also checked, if my ISP or my WLAN settings (router) are off - nada. I tried to install/update an app on another Android device in my household: this one works perfectly with WiFi. So it must be the Store itself...
UPDATE: Still no real solution! In the meantime it worked for a few days without my doing and in the same way it stopped working again today. I guess the Google server software is bugged. I placed a support request at Google-Support. This was an experience I can't make public enough:
Even though I initially told them what I tried they just did a copy&paste of their own F.A.Q. This went on for four days, the didn't even read my information. And I was quite thorough. I even made a network capture file, prefiltered it with Wireshark and attached it to the e-mail. As proof that my firewall isnt't blocking the traffic. No reaction to that, no technician was asked or involved, nothing. They simply closed the ticket and left me standing there. I'm still pretty pi...ed. This kind of "support" I don't want at all. Just a waste of time. I sincerely hope for a Google PlayStore replacement so one is not practically forced to use it. I'd volunteer to pay 1$ more for each buy just to circumvent that kind of nonsense Google is playing here.
This is me again. My problem is back, I can't download via WiFi from Google play store on both my Xperia play and Nexus 7. What is strange though is that SOME apps will download while others will not. It seems that apps I paid for some amount /like GTA 3, Max Payne, Reckless Racing/ and that were never completely free, WILL download. Others that I got for free /e.g. Call of Mini Zombies, Juggernaut, Heroes Call and many others/ will not download. This seems peculiar to me. Did anyone have this kind of behaviour on your android device?
Sent from my Nexus 7 using xda app-developers app
Now, it's me. I'm getting fed up. I had to clean data, clean cache of playstore and then got to clean the data and cache of download manager.
bangawasawa said:
This is me again. My problem is back, I can't download via WiFi from Google play store on both my Xperia play and Nexus 7. What is strange though is that SOME apps will download while others will not. It seems that apps I paid for some amount /like GTA 3, Max Payne, Reckless Racing/ and that were never completely free, WILL download. Others that I got for free /e.g. Call of Mini Zombies, Juggernaut, Heroes Call and many others/ will not download. This seems peculiar to me. Did anyone have this kind of behaviour on your android device?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
krishna442 said:
Now, it's me. I'm getting fed up. I had to clean data, clean cache of playstore and then got to clean the data and cache of download manager.
Click to expand...
Click to collapse
root ur phone.. unlock the bootloader.. INstall a Custom ROM and get over with it ! .. or Atleast Root ur phone and uninstall Playstore completely.. and market.. and install a newer version.. Rooting ur phone will not erase ur data.
saqibkhan said:
root ur phone.. unlock the bootloader.. INstall a Custom ROM and get over with it ! .. or Atleast Root ur phone and uninstall Playstore completely.. and market.. and install a newer version.. Rooting ur phone will not erase ur data.
Click to expand...
Click to collapse
Tried them! But no luck.
I had installed this app
https://play.google.com/store/apps/details?id=org.wahtod.wififixer
I don't know what happened, fixed!
Edit: no luck. Doesn't work.
Sent from my D5322 using XDA Free mobile app
Hello I'm Sorry if im making a new thread , I have a little problem over here
And sorry if my english weren't good, but i'll tried to explain my problem here as clear as possible
Im using a Verizon Galaxy Nexus but I live in South East Asia, The problem is :
I've already inject my phone number, so it could use call, sms function, even i can use the 3g function properly in my country
but.. I dont know why the "Android Market/ Google Play Store" continue to display "server error"
I've already tried to reinstall the gapps.zip using recovery mode, already wipe cache and dalvik cache
i also already clear the android google playstore data, removing, and readd my google account- Still.. Server Error
I've check the time and date and setting too, I even already use wifi to connect, but still Server Error
I already use the market enabler too
Please, can anyone help me how to fix this thing up, Ive already spent a whole day try to fix this thing, Thanks
[SOLVED] Finally After doing this steps, i am currently able to enter my Play Store
What I do :
Flashing into Sprint Stock ROM
Root
Remove account
Create new google account
Sync on with that new account
uncheck the setting : restrict background data ( in JB it located in setting - mobile network-data usage)
touch sync account 3 times
Connect Google Talk
Until it become green (our email background)
Enter Play Store, anddd IT WORKS! :laugh:
pleaseee someone help me
Sounds to me like you need a edited gfs, that removes restriction. This link might help.
[App] Android Market patched to skip self-update and remove device restrictions http://forum.xda-developers.com/showthread.php?t=1580827
jerrycycle said:
Sounds to me like you need a edited gfs, that removes restriction. This link might help.
[App] Android Market patched to skip self-update and remove device restrictions http://forum.xda-developers.com/showthread.php?t=1580827
Click to expand...
Click to collapse
Thanks Im going right now
jerrycycle said:
Sounds to me like you need a edited gfs, that removes restriction. This link might help.
[App] Android Market patched to skip self-update and remove device restrictions http://forum.xda-developers.com/showthread.php?t=1580827
Click to expand...
Click to collapse
I think that wont work, because the problem is, my play store cant even show anything except a gray background with 2 words Server eror - retry
From what i got, the link you reccomend to me emphasize on how you remove restriction on some application in certain countries
in that case, their play store should be able to going further into the play store than me, which is can only look server-error retry
in Addition, i also have a samsung epic 4g and already injected with the same operator as my galaxy nexus does, however my samsung epic can access the play store without any trouble, so that means the problem is not the restriction in my country
Thats make me really confuse
Anyway, thanks for your response, i greatky appreciate that :good:
UPDATE:
I am already running on Jelly Bean Unofficial
I Already Reflash the gapps with Jelly Bean's Gapps
andd
The Play store keep showing "SERVER ERROR - RETRY"
This thing really got me frustrated
anyone have an answer for this? help me
SOLVED, Thanks All
verentz said:
Hello I'm Sorry if im making a new thread , I have a little problem over here
[SOLVED] Finally After doing this steps, i am currently able to enter my Play Store
What I do :
Flashing into Sprint Stock ROM
Root
Remove account
Create new google account
Sync on with that new account
uncheck the setting : restrict background data ( in JB it located in setting - mobile network-data usage)
touch sync account 3 times
Connect Google Talk
Until it become green (our email background)
Enter Play Store, anddd IT WORKS! :laugh:
Click to expand...
Click to collapse
Thank you bro, but can you explain how to flash sprint stock to verizon gnex?
Are you using full odin stock from sprint gnex?
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
thehackersz said:
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
Click to expand...
Click to collapse
I have no such problems.
What version of Play Store do you have?
Simone said:
I have no such problems.
What version of Play Store do you have?
Click to expand...
Click to collapse
latest one i guess... 4.1.10
thehackersz said:
latest one i guess... 4.1.10
Click to expand...
Click to collapse
Might be a connection problem?
Simone said:
Might be a connection problem?
Click to expand...
Click to collapse
nope, it happened on mobile data and on the wifi.
[email protected]
11:18 AM (33 minutes ago)
to me
Hi Mohd,
Thanks for contacting us and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
Regards,
Brian
The Google Play Team
thehackersz said:
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
Click to expand...
Click to collapse
(sorry for the cross-post...but this issue needs more attention)
Unfortunately i think all of us who are affected by this apparent account "corruption" on Google's servers are out of luck until this gets more mainstream exposure. I spoke with 2 Google support techs which was a complete waste of my time. The techs seem to be aware of the problem yet continue reading from scripts like robots. I've yet to read of a single account of someone getting this issue resolved where the account is corrupt on Google's servers. As with everyone else who is suffering from this issue, I'm frustrated and I see no evidence of any progress being made to resolve this issue any time soon.
Since this account is tied to 3 android devices i own...all devices suffer from the same issue.
VERY FRUSTRATING!!
thehackersz said:
i had 4 android devices, note 2 stock unrooted, note 10.1 stock unrooted, nexus 7 stock rooted and nexus 4 stock unrooted.
all this 4 devices had a problem with Play Store error while retrieving information from server [rpc:s-5:aec-0]. i can't update anything and even my paid apps doesn't show as paid on my desktop and on my phone.
Anyone facing the same problem here? i tried to reset my note 2, note 10.1 and my nexus 7. non working, even tried to remove the google account and clear the play store cache and data. non worked.
Click to expand...
Click to collapse
I had this prob when changing roms sometimes. All I did was clearing google framework service cache and also clearing playstore cache. Then reboot. Hope it works for u.
Sent from my GT-N7100 using xda app-developers app
Got this problem around a week ago and still no luck...
Talked to Google rep but they seems unaware of this issue and gave me the workaround posted here (non working).
The best I can do to make them update again is this (follow carefully): add the second account, remove the first account,download anything with second account, re-add first account, remove second account, and download the update.
Note that the My Apps list will be empty, I use Changelog Droid ATM, but now app can update EXCEPT the PAID ONE, even though you already purchased it, it'll show BM-PPH-01 error.
SOLVED!!!
I have this alert instead of my apps "error while retrieving information from server. [RPC:S-5:AEC-0]"
I have tried everything, then I've written to googleplay-support, after one hour everything works perfect on my account
Mine started working this morning on my phone & tablet. I had tried all the fixes to no avail. Just started working on it's own
Sent from my SPH-L710 using Tapatalk 4 Beta
After the email dropped from google play support, i think my account back to normal. now i'm able to see my paid apps and able to update everything (paid and free). Seem likely problem with the new version of Play Store.
For those who still got this problem, you might need to send an email to play support. Hopefully they can reset your info at the end ie Remote Pc.
Good Luck Guys.
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
this really worked great job !
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
Amazing!! Worked a charm! Cheers
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
superb..worked for me too..
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
Worked for me either. Thanks!
---------- Post added at 07:22 PM ---------- Previous post was at 06:57 PM ----------
After all didn't work, now appears the "-24" error, any solution?
Thanks.
Cheers
After the upgrade to 4.3 I had this issue and this fixed the problem.
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
works great
sillywilly said:
Had the same problem.
This did the trick for me :
Go to settings/app.manager/all
Delete data + cache :
Google Play Store
Google Play-services
Google Services Framework
Hangouts
Market-feedbackagent (important)
Then delete google-account
Restart the phone and then re-add google-account.
This worked for me.
Click to expand...
Click to collapse
And for me also.. It really a great problem solve and super easy :victory:
Easier fix
Simply signing out of your Google account and signing back in fixes it, had the same issue appear this morning and fixed it in < 1 minute
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
I suggest to flash a factory image, may be, there is something destroyed in the firmware ...
Just wondering....
EngChi said:
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
Click to expand...
Click to collapse
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
weezlerox said:
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
Click to expand...
Click to collapse
It is both
a) Google Play Services require an update (which refuses to install)
b) com.google.android.keep (Google Keep) requires an update (otherwise not letting to open -" This app won't run unless you update Google Play Services"). when trying to update it takes you to the same screen for Google Play Services update which fails.
If it helps, the store shows me 4.0.34 section under "What's new" which I think is not the latest Google Play Services apk
Thank you
tried both...
Pandae said:
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
Click to expand...
Click to collapse
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
How about this?
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
weezlerox said:
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
Click to expand...
Click to collapse
I tried that too.. with noresults - may be not doing it right.
Used Wugs Nexus Root Toolkit (which I find to be excellent along with instructions) and tried to use ES file explorer to manually copy/load apk - no success.
thank you for trying to help
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
At this point I'd make backups and flash a new ROM (stock or custom LTE). Something's been corrupted that isn't easily fixable, and you'll save time in the end by starting over from scratch.
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
removed google+ from my account, solved.
weezlerox said:
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
Click to expand...
Click to collapse
for all its worth, I solved it by reflushing factory image and removing google plus entry from my google account. no issues now. thanks to all who helped!
If that is what worked, I am glad you have a working solution I can't take any credit for suggesting what you had probably tried anyway.....
Sent from my LG-P880 using Tapatalk
fix for google play services not updating
Simply had to run the update from
the play store on the web
and click on installed, choose device and click install... voila
this pushed the update to the phone and the update happens :laugh:
Hello
Sometimes ( 1 or 2 times per day), my google app are buggy : I do have wifi or mobiledata connection, but google play or google behave as there wasn't any : google play show a blank page with an infinite loading, google map show the preloaded map, but can't load anything more or can't make any search....
Of course if I access these via the browser, everything work...
To fix this, I have to reboot 1 or 2 times
any idea ? I have tried resetting host with no result.
I am root but these occured before rooting
Nytronx said:
Hello
Sometimes ( 1 or 2 times per day), my google app are buggy : I do have wifi or mobiledata connection, but google play or google behave as there wasn't any : google play show a blank page with an infinite loading, google map show the preloaded map, but can't load anything more or can't make any search....
Of course if I access these via the browser, everything work...
To fix this, I have to reboot 1 or 2 times
any idea ? I have tried resetting host with no result.
I am root but these occured before rooting
Click to expand...
Click to collapse
Are you root, play with kernel settings??
faizalotai said:
Are you root, play with kernel settings??
Click to expand...
Click to collapse
I am root but these issu occurred on stock
Never touched the kernel
Already tried to clean the data of the apps
Nytronx said:
I am root but these issu occurred on stock
Never touched the kernel
Already tried to clean the data of the apps
Click to expand...
Click to collapse
try uninstall google services updates...if your google play are the latest one, once you open it, it will request for updated version of google services, try update again..
I can't, any idea why ?by the way it happen in googe play, but in map and drive too
Nytronx said:
I can't, any idea why ?by the way it happen in googe play, but in map and drive too
Click to expand...
Click to collapse
youhave to untick android device manager in settings>security>phone admin
I tried what you said but the bug is still there
However, when I have found a temporary fix, if I click "force stop" on google play service, the service automatically restart and the bug is gone( until it comes again)
Before, the only temporally fix I found was to reboot 1-2 time the device ( even restarting google map or clearing his data didn't do anything)...
So I'm pretty sure the bug is in google play service
Should I clear the data of it? Would I lose my account info?
Nytronx said:
I tried what you said but the bug is still there
However, when I have found a temporary fix, if I click "force stop" on google play service, the service automatically restart and the bug is gone( until it comes again)
Before, the only temporally fix I found was to reboot 1-2 time the device ( even restarting google map or clearing his data didn't do anything)...
So I'm pretty sure the bug is in google play service
Should I clear the data of it? Would I lose my account info?
Click to expand...
Click to collapse
Maybe you can try this but required root access
http://forum.xda-developers.com/showpost.php?p=63099764&postcount=967
faizalotai said:
Maybe you can try this but required root access
http://forum.xda-developers.com/showpost.php?p=63099764&postcount=967
Click to expand...
Click to collapse
I still have this problem, do you have any other idea?