Develop Bugs

Warranty - Samsung US vs. Grey Market

If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!

If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.

Bigsam411 said:
If Best Buy starts carrying the GSM model I would get it there. Not that I like the place much (used to work there and couldn't wait to get out) but they honor the manufacturers warranty. This gives you a storefront to take the phone to in case it needs repair. Also they do offer a warranty that covers accidents due to drops and spills but if I recall correctly it cost too much and if you are careful or have it in a case you should be fine.
Click to expand...
Click to collapse
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.

mstyle88 said:
Thanks, yeah I wouldn't need accidental coverage, Im usually very good with phones. After a year of use on a phone I barely have any scratches on it. I just have had bad luck in the past with hardware defects, overheating etc.
Click to expand...
Click to collapse
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.

Man_Utd said:
I hear you. I've had two HTC phones, and both had parts fail on me. So I'm looking for a warranty as well.
I don't want to wait for a US release. Who knows when the GSM will be released. I haven't heard any rumors, so it could be awhile. I'm going to wait for the Canadian release (Dec 8th). Supposedly, you'll be able to buy it off contract for $650. And if anything happens to it, the wait time won't be as bad as shipping it back across the Atlantic.
Click to expand...
Click to collapse
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.

Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
I checked out Bell and Virgin. Both have specs of the phone and they both have the frequencies necessary for Tmo US. Check it out (I would post the link but I'm too new).
I remember someone saying Canada ditched CDMA awhile ago.

I emailed Squaretrade and while I didnt get an exact answer, it sounds like if you are a UK customer buying from one of these establishments then you can buy a warranty and be covered. I didnt ask about US stores like Negri or Expansys. I'll send the question to them and report back.

Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.

Lil Jones said:
I was thinking of the same plan of getting the Canadian version of the phone. But there is one little bitty set back, the two carriers getting it on the 8th (one if you count one is a MVNO) is Bell and Virgin. Both use CDMA. So that one is a no go. The Rodgers one coming next month will work however.
Click to expand...
Click to collapse
That statement is incorrect, bell and virgin are no longer using CDMA, i am a customer with bell and all new phones now use sim cards on the gsm network.

neok44 said:
Negri said when it first launched that they will honor the year warranty for you.
but i emailed them and asked about unlocking the bootloader and getting the warranty still and they said it's up to samsung UK.
so just remember, if you unlock the bootloader and you imported you may be screwed.
Click to expand...
Click to collapse
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.

From what I've heard if you purchased your phone from expansys-usa then all you need to do is send your phone to them and they will send it to Samsung for repairs. That's the reason I bought it from them.

If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?

If you bought from Handtec, they also said that you can send the phone back to them and they'll take care of the warranty process w/ Samsung UK as well, although it's obviously a little more costly to send to them than to Expansys-USA.

wrayrb said:
If you check the "Expansys USA Now Shipping" forum, you'll see quite a bit of information on the Warranty situation. Just search the thread for Warranty.
OP: should you move the Warranty parts of that thread to this one so it is consolidated and easier to find?
Click to expand...
Click to collapse
Good idea, I'll try compiling what I find either this afternoon or the weekend.

I bought mine from Expansys USA and they honor the one year Samsung manufacturer warranty. Just send it to them if there is an issue and they will send it to Samsung for repairs or warranty replacement. Yes, you may have to wait longer to get the phone back, but you still have a year warranty, and it's better to have this lovely device in my hands now than to wait until who knows when for the US to stock this officially somewhere. Go with Expansys, they shipped out right away and they know their products. Just my two cents.

nyijedi said:
I've read that people have already confirmed that fastboot oem lock works fine on the Galaxy Nexus, so it really shouldn't be a problem.
Click to expand...
Click to collapse
well thats good. i remember when i first got my Nexus One and the devs made it very clear that once you unlocked there was no going back, at the time.

If you buy "Grey Market" it is a roll of the dice---NO Warranty
mstyle88 said:
If and when the GSM model becomes available for sale in the US, what will the experience be if I need to do a warranty exchange through Samsung US? Would it be much easier and quicker than purchasing it through grey market? (ie. Expansys, Negri, etc) I assume with both instances, if something were to happen with my device, it would take many weeks to get it back from repair. If something did happen, I could also go with a local phone repair shop I suppose.
Also, if the GSM model became available in the US through Best Buy, would their black tie warranty service be better than the above options?
I guess Im just used to T-Mobile service where they send you a warranty replacement before you send in your defective device!
Thanks!
Click to expand...
Click to collapse
If you happen to buy a Samsung product from a Grey market dealer they will give you nothing but a cold shoulder...period. I bought a S5 2 months ago on EBay and it shot craps and the seller (some jerks in Houston Texas just say screw you) and when I called Samsung USA they basiically were nice until they found out it wasn't and "official" USA import. I now own a $600 brick. The "international warranty is in Farsi, so you can imagine I won't be sending it back to Iran for service.

Where to buy Note 2 (T-Mobile) from other than T-Mobile's Site?

I don't want to buy a Note 2 with 2-year contract and any pay sales tax on the $649 T-Mobile Note 2. What other site can I find the T-Mobile version for a descent price other than T-Mobiles site and Negri Electronics. Please let me know, thank you.

Amazon, costco, newegg, wirefly, etc. Google is your friend.

Walmart right know they give you a 100 dollar gift card when yoy buy a smartphone.
Sent from my SGH-T889 using xda premium

winlinmac001 said:
I don't want to buy a Note 2 with 2-year contract and any pay sales tax on the $649 T-Mobile Note 2. What other site can I find the T-Mobile version for a descent price other than T-Mobiles site and Negri Electronics. Please let me know, thank you.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=34899105&postcount=2
Where else can you buy the SGH-T889 for $649.99 or less & I haven't seen places without sales tax depending on your state..?

Craigslist. .
Sent from my SGH-T889 using Tapatalk 2

keep in mind you can always buy the phone on contract and cancel it for a $200 ETF

decalex said:
Craigslist. .
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
True that but personally I think at this point I'd rather pay for less-secondhand Note2 (free overnight delivery until Dec 20th during business days in my link above I was told although website simply says Free Shipping so it likely depends on US location)..
If it was an established business or someone I knew with less risk of aggravation, I'd consider it more.
---------- Post added at 11:47 AM ---------- Previous post was at 11:29 AM ----------
theoilman said:
keep in mind you can always buy the phone on contract and cancel it for a $200 ETF
Click to expand...
Click to collapse
I understand it's tempting on one level but is it really that simple? Ethical dilemma?

SMARTPHONEPC said:
True that but personally I think at this point I'd rather pay for less-secondhand Note2 (free overnight delivery until Dec 20th during business days in my link above I was told although website simply says Free Shipping so it likely depends on US location)..
If it was an established business or someone I knew with less risk of aggravation, I'd consider it more.
---------- Post added at 11:47 AM ---------- Previous post was at 11:29 AM ----------
I understand it's tempting on one level but is it really that simple? Ethical dilemma?
Click to expand...
Click to collapse
I think they charge u full retail for phone if you do this but i can be wrong
Sent from my SGH-T889 using xda premium

You're right, they do,
funziebear said:
I think they charge u full retail for phone if you do this but i can be wrong
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse

Can I purchase the Tmobile Galaxy Note 2 without contract and unlock it and get LTE with AT&T?
Also, are there problems if you buy the note 2 from Tmobile without any sevice from tmobile?
I want the tmobile version mainly because of its pentaband capability. true world phone, though LTE disabled
not really into FM radio these days, and the tmobile version is truly futureproof for at least 2-3 years, agreed?

winlinmac001 said:
Can I purchase the Tmobile Galaxy Note 2 without contract and unlock it and get LTE with AT&T?
Also, are there problems if you buy the note 2 from Tmobile without any sevice from tmobile?
I want the tmobile version mainly because of its pentaband capability. true world phone, though LTE disabled
not really into FM radio these days, and the tmobile version is truly futureproof for at least 2-3 years, agreed?
Click to expand...
Click to collapse
nothing is ever future proof in every way, but the note 2 will be able to use LTE when Tmobile rolls it out, so it's future proof in that sense. I'm not sure but I don't think it would work on AT&T LTE though- AT&T I believe uses different frequencies, so the LTE radios might not recognize each other. The note 2 has pentaband so you can at least get 3G and HSPA+ all over the world, but LTE varies a lot by carrier and country.
as for unlocking the phone, the note 2 can be unlocked manually for free- there's another thread in this forum to show you how. should be on the 1st page.

Thanks, silly question, but do you think it is worth buying the Note 2 from T-Mobile for the extra price, or is the International Version a smarter move? How would you weigh the pros and cons.
theoilman said:
nothing is ever future proof in every way, but the note 2 will be able to use LTE when Tmobile rolls it out, so it's future proof in that sense. I'm not sure but I don't think it would work on AT&T LTE though- AT&T I believe uses different frequencies, so the LTE radios might not recognize each other. The note 2 has pentaband so you can at least get 3G and HSPA+ all over the world, but LTE varies a lot by carrier and country.
as for unlocking the phone, the note 2 can be unlocked manually for free- there's another thread in this forum to show you how. should be on the 1st page.
Click to expand...
Click to collapse

winlinmac001 said:
Can I purchase the Tmobile Galaxy Note 2 without contract and unlock it and get LTE with AT&T?
Also, are there problems if you buy the note 2 from Tmobile without any sevice from tmobile?
I want the tmobile version mainly because of its pentaband capability. true world phone, though LTE disabled
not really into FM radio these days, and the tmobile version is truly futureproof for at least 2-3 years, agreed?
Click to expand...
Click to collapse
As I understand it, the T-Mobile LTE hardware has been disabled but is expected to be enabled via OTA update in 2013 where I've read people expect it to work on AT&T's LTE. I haven't heard anyone being able to enable it yet http://forum.xda-developers.com/showpost.php?p=34474595&postcount=63 so it hasn't been confirmed to my knowledge. In my still limited neighborhood speed tests of all major carriers T-Mobile surprisingly offered the best consistent speeds indoors by far & outdoors was not significantly different than Verizon LTE in terms of network experience (although Verizon did peak higher outdoors was surprisingly weak indoors).
If you pay full price for the Note2 http://forum.xda-developers.com/showpost.php?p=34899105&postcount=2 like I will likely do without service, then activate online & can go prepaid $30/mo plan or according to salesperson I spoke to yesterday at (877) 353-3614 can even try the service out with a pay by the day plan but since I've already done preliminary speed tests on a friends S3 I will likely just try the $30 mo plan. I do have an order # for the grey but haven't provided my payment info yet since it wouldn't ship until Monday at earliest anyway & I'm trying to get more answers on multi-view that I want..
Not sure anything is really futureproof in terms of the best experience but is the best ATM IMO.
Let us know what you're thinking or decide..

If you are not a TMobile Customer, do you still get the warranty honored by Samsung?

I'm shocked that people on XDA (who tend to be a bit more discerning than the average consumer) are still buying phones on contract. I have a paypal if you really don't need your money. Send it to me. I bought my Note 2 on CL for $450 almost a month ago. New in box. That kind of deal will be rare but you will definitely save at least a hundred bucks on CL. Only drawback is that squaretrade doesn't work with CL purchases.

winlinmac001 said:
If you are not a TMobile Customer, do you still get the warranty honored by Samsung?
Click to expand...
Click to collapse
I was told yes it carries the 1 yr warranty yesterday when I spoke to T-Mobile web at (877) 353-3614. I was told I had 30 days for a full refund on the Note2 (although would have to mail it to them in Tennessee at my expense if returned-likely less than <$10, there would be no restocking fee) but no refund on the prepaid service itself hence the day rates I mentioned above. I didn't get into the warranty procedure yet so if you or anyone knows or finds out post back because it's worth knowing before dropping that cash. I will call my local T-Mobile store to see if I can score a comparable deal & ask about their restocking fees & warranty service before deciding..
It might be worthwhile for you to confirm all this with T-Mobile web at (877) 353-3614 & post back. -Thnx
---------- Post added at 02:02 PM ---------- Previous post was at 01:45 PM ----------
_atlien_ said:
I'm shocked that people on XDA (who tend to be a bit more discerning than the average consumer) are still buying phones on contract. I have a paypal if you really don't need your money. Send it to me. I bought my Note 2 on CL for $450 almost a month ago. New in box. That kind of deal will be rare but you will definitely save at least a hundred bucks on CL. Only drawback is that squaretrade doesn't work with CL purchases.
Click to expand...
Click to collapse
For some use cases (that honestly I'm not entirely familiar with besides possibly reducing upfront investment) contracts may prove worthwhile if they better suit your use case but I agree that T-Mobile offers such flexibility with their plans that it's another reason I'm considering them now that the Note2 is available on all major carriers (though my speed tests were also what brought them to my attention).
When I checked CL today I could save only ~$68 including the nearly $48 in tax which doesn't seem worth it to me personally..glad it worked out for you though Appreciate you pointed out the squaretrade drawback -Thnx

_atlien_ said:
I'm shocked that people on XDA (who tend to be a bit more discerning than the average consumer) are still buying phones on contract. I have a paypal if you really don't need your money. Send it to me. I bought my Note 2 on CL for $450 almost a month ago. New in box. That kind of deal will be rare but you will definitely save at least a hundred bucks on CL. Only drawback is that squaretrade doesn't work with CL purchases.
Click to expand...
Click to collapse
Not running into getting blacklisted is sometimes worth full retail, just saying specially now that att and tmobile will merge their blacklist database
Sent from my SGH-T889 using xda premium

SMARTPHONEPC said:
For some use cases (that honestly I'm not entirely familiar with besides possibly reducing upfront investment) contracts may prove worthwhile if they better suit your use case but I agree that T-Mobile offers such flexibility with their plans that it's another reason I'm considering them now that the Note2 is available on all major carriers (though my speed tests were also what brought them to my attention).
When I checked CL today I could save only ~$68 including the nearly $48 in tax which doesn't seem worth it to me personally..glad it worked out for you though Appreciate you pointed out the squaretrade drawback -Thnx
Click to expand...
Click to collapse
Well, the OP says he wants to avoid a 2 year lockin with a carrier, which I agree with, considering the savings ($500-$1400 depending on the carrier and plan and that's AFTER accounting for the phone subsidy).
In Atlanta GN2s go for $575 which gives you greater than $100 savings on the device. And again, $50/month on SM vs $80/month on TMO is for me a no-brainer if one can come up with the phone. Carriers are a rip-off.

winlinmac001 said:
If you are not a TMobile Customer, do you still get the warranty honored by Samsung?
Click to expand...
Click to collapse
Yes, it's a manufacturer warranty.

_atlien_ said:
Well, the OP says he wants to avoid a 2 year lockin with a carrier, which I agree with, considering the savings ($500-$1400 depending on the carrier and plan and that's AFTER accounting for the phone subsidy).
In Atlanta GN2s go for $575 which gives you greater than $100 savings on the device. And again, $50/month on SM vs $80/month on TMO is for me a no-brainer if one can come up with the phone. Carriers are a rip-off.
Click to expand...
Click to collapse
As I mentioned earlier in the thread I plan to try T-Mobile's $30/mo plan so I hear you.
I did just call my local T-Mobile store & it's $50+tax more than http://forum.xda-developers.com/showpost.php?p=34899105&postcount=2 & 14 day return policy instead of 30 day grace period online & has a $50 restocking fee vs zero online I was told (though have to pay for return shipping likely <$10).
I did call T-Mobile web at (877) 353-3614 to follow-up on how the 1 yr warranty is serviced. I was told instead of taking it into a T-Mobile store you, you'd have to mail it to a US service center (at your expense but you'd be paying for gas-car expenses likely if taking it to a store) after troubleshooting yielded a Return Authorization. If you couldn't wait for a new one to be mailed to you after they received the returned one, then they do offer a replacement at a replacement fee of $50 where you would have to mail the old one to the center within 7 days (or likely incur the full cost of replacement so I'd mail the returned one with some insurance should it get lost).. They told me Samsung service would also be an option so I assume if you did not have T-Mobile service that would still be an option for you & if you want the T-Mobile service help could add a month or possibly even day plan..
Still sounds reasonable to me & where I'm leaning now. If T-Mobile had the official multi-view I'd be more certain that I'd provide my payment info on the order..-Personally I feel better about that option than Graigslist ATM.

No more unlocking phone

What is this crap. http://news.cnet.com/8301-17938_105...king-of-smartphones-becomes-illegal-saturday/

Not a fan of this

Heres my thoughts. Everybody will ***** and complain about this, but nobody will do anything about it. They will not tell us what we can and cant do with OUR own property. Sure, its now illegal to unlock our phones. The solution is simple, stop buying phones from all the carriers! Everybody stop buying phones and watch them all crumble without us. If everybody is not willing to stick together and make a stand....then dont ***** about the problem.
Sent from my SGH-I747M

While this still does suck you guys do realize this just means carrier unlocking right? Like unlocking so you can use an att phone in tmobile and vice versa. Plus it doesn't sound like it applies if you buy an unlocked phone or get the code from your carrier.
Sent via carrier pigeon...

Already a thread on this.... http://forum.xda-developers.com/showthread.php?t=2116859
Sent from my SGH-I747 using xda premium

So much for America " the land of the free"

"Free," as in market and due rights. No one said anything about manufacturers property.
Am I the only person in America who never goes to the AT&T store besides when I initially buy my phone? If it breaks, I fix it. It there's cellular issues or internal problems I go online and send it in. People are too dependent on the actual carriers. This is why they enact such measures like this because they know a majority of Americans see no other choice but to be subjected to such laws. From home if I unlock my phone I guarantee AT&T can't detect it and since I never go in to the store, they can't deny insurance that I never buy or warranties I always break after flashing the my phones an hour after I receive them.
Sent from my SGH-I747 using xda app-developers app

Mr Patchy Patch said:
Heres my thoughts. Everybody will ***** and complain about this, but nobody will do anything about it. They will not tell us what we can and cant do with OUR own property. Sure, its now illegal to unlock our phones. The solution is simple, stop buying phones from all the carriers! Everybody stop buying phones and watch them all crumble without us. If everybody is not willing to stick together and make a stand....then dont ***** about the problem.
Sent from my SGH-I747M
Click to expand...
Click to collapse
As soon as Google releases an LTE-compliant Nexus (or X Phone, or whatever else they may call it in the future), I will never purchase another carrier/OEM-branded phone again. In fact, I am seriously considering holding on to my S3 until such a phone comes out. LTE is becoming more and more ubiquitous, so it's only a matter of time until an unlocked, unbranded stock Android phone comes out that supports it. After all, the Nexus 4 has LTE capability (not an LTE antenna, though), and some crafty tinkerers managed to get it to connect to LTE.

There is a similar thread over on the TMo side (which is what I have), but I posted this in there.
It is NOT going to be illegal for you to unlock your phone. It WILL be if you do it without the permission of your carrier. That means that T-Mobile and AT&T will have to do it for you. For Verizon (and Maybe Sprint but not sure), there is an FCC requirement that any devices utilizing 700MHz for LTE cannot be locked.

Woody said:
There is a similar thread over on the TMo side (which is what I have), but I posted this in there.
It is NOT going to be illegal for you to unlock your phone. It WILL be if you do it without the permission of your carrier. That means that T-Mobile and AT&T will have to do it for you. For Verizon (and Maybe Sprint but not sure), there is an FCC requirement that any devices utilizing 700MHz for LTE cannot be locked.
Click to expand...
Click to collapse
This fact alone doesn't make it any less BS. We, not the carriers, are the rightful owners of the phone. As such, the decision of what we want to do with our phone should be made by us, not the carriers. Why should we get permission from the carrier to unlock the phone? If, for instance, I buy a Chevrolet, should I be legally required to obtain permission from General Motors before using another manufacturer's parts?

Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.

Woody said:
Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.
Click to expand...
Click to collapse
I just found the article linked below, which states that only phones purchased after January 26, 2013 will be affected by the new law. In other words, we are not affected by this law.
http://www.cnn.com/2013/01/25/tech/mobile/smartphone-unlocking-illegal/index.html?hpt=hp_t4
I'd be interested in looking into the logistics behind ownership of subsidized phones. I was always under the impression that a phone subsidy was an incentive to entice customers to sign a two year contract; after all, we are charged an early termination fee if we break the contract early, yet the device is ours to keep. Moreover, there's no formal lease agreement.
I completely agree with your analogy, but it's more applicable to rooting, rather than unlocking. From what I understand, rooting a phone automatically voids its warranty, regardless of manufacturer. Unlocking a phone, on the other hand, never voided the warranty. After all, no additional software is installed as part of the unlock process.

Woody said:
Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.
Click to expand...
Click to collapse
I've heard even if you buy a phone outright from a provider the law is still upheld even though you bought it out of contract.
---------- Post added at 10:28 PM ---------- Previous post was at 10:25 PM ----------
kgbkny said:
I just found the article linked below, which states that only phones purchased after January 26, 2013 will be affected by the new law. In other words, we are not affected by this law.
http://www.cnn.com/2013/01/25/tech/mobile/smartphone-unlocking-illegal/index.html?hpt=hp_t4
I'd be interested in looking into the logistics behind ownership of subsidized phones. I was always under the impression that a phone subsidy was an incentive to entice customers to sign a two year contract; after all, we are charged an early termination fee if we break the contract early, yet the device is ours to keep. Moreover, there's no formal lease agreement.
I completely agree with your analogy, but it's more applicable to rooting, rather than unlocking. From what I understand, rooting a phone automatically voids its warranty, regardless of manufacturer. Unlocking a phone, on the other hand, never voided the warranty. After all, no additional software is installed as part of the unlock process.
Click to expand...
Click to collapse
I am also curious of they will void the warranty now if a phone is unlocked...
there is no way to relock it either so you'd be screwed

Well I feel like if you buy a phone out right and pay full retail or whatever not the 199.999 2yr contract price then you should be able to do what ever you want to it.
Its like nike saying ok you bought our air max's you can only wear nike socks with them don't let us catch you wear reebok or adidas socks.

dligon said:
Well I feel like if you buy a phone out right and pay full retail or whatever not the 199.999 2yr contract price then you should be able to do what ever you want to it.
Click to expand...
Click to collapse
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.

Woody said:
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.
Click to expand...
Click to collapse
do they actually have to by law if you buy it outright?

Probably not by law but it is your property (once paid off) and if you don't have a contract then there should be no ties that bind. Now if you are using THEIR service/bandwidth they can enforce certain criteria based on services rendered.
Anyone can file a complaint, it is just hard to determine where and to whom it would be most effective.
Edit: I think I might get a copy of this law in the morning and read it on the pooper. I have a legal background so I can decipher some legalese. Anyone got a link? Not to another news source, but the actual law.

Woody said:
Probably not by law but it is your property (once paid off) and if you don't have a contract then there should be no ties that bind. Now if you are using THEIR service/bandwidth they can enforce certain criteria based on services rendered.
Anyone can file a complaint, it is just hard to determine where and to whom it would be most effective.
Edit: I think I might get a copy of this law in the morning and read it on the pooper. I have a legal background so I can decipher some legalese. Anyone got a link? Not to another news source, but the actual law.
Click to expand...
Click to collapse
I wonder if they could charge you a fee to unlock after you buying it outright

Woody said:
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.
Click to expand...
Click to collapse
Well att, tmo, probably would honor unlocking the phones. Verizon you may have trouble with as always

Ill never buy a carrier branded phone again

How to tell if my refurb is the t999L?

I made a warranty exchange, asking to try and get the new LTE variant and the guy said he'd try to send me one via warranty exchange. Opened the box and this is what came in it. Looking on the back, without the battery says regular t999, is this accurate way of telling? Or do I have to power it on?
Sent from my SGH-T999 using xda premium

Mine shows SGH-T999L under the battery, so you did NOT get an LTE version. I don't think that you would, they haven't be out long enough to have refurbs yet.

Yes what it says under the battery is what you got. They're not gonna replace your T999 with a T999L unless they are totally out.
And even if they were willing to do so, it'd probably only be done for people who are already in markets with LTE. Did you ever verify for sure your area has LTE?
Is that a refurbished or a new one though? Didn't someone say that the refurbs don't come with a battery?
Sent from my SGH-T999 using xda premium
---------- Post added at 11:39 PM ---------- Previous post was at 11:38 PM ----------
Looking at it more, you got the documentation, cables, SIM card.....If that's a nib device I'd say you still got really lucky!
Sent from my SGH-T999 using xda premium

That's the refurb I got. Back case, cables, battery, headphones, etc. Noticed the power button stuck a little, couldn't tell anything else was wing with it.
And yes, I am in an LTE area. Got another device on the way. Just gonna keep trying till I get it. Check my other thread for the details, this whole process has been going quite well surprisingly
Sent from my SGH-T999 using xda premium

I remember the other thread, but it'd help others if you post a link. (Probably should've.just continued posting there instead of a opening new thread)
I think.that's where someone said the refurbished devices don't come with a battery and other parts. I was just curious.
Sent from my SGH-T999 using xda premium

Model number would have the L playa!

Naturesretard said:
I made a warranty exchange, asking to try and get the new LTE variant and the guy said he'd try to send me one via warranty exchange. Opened the box and this is what came in it. Looking on the back, without the battery says regular t999, is this accurate way of telling? Or do I have to power it on?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Question, how you guys do warranty exchange? From below after 14 days (CA 30 days).
they will charge handling for the phone under manufacturer warranty
If you recently purchased a new T-Mobile phone
You have 14 calendar days for discounted purchases with an annual plan at retail stores (30 in CA), 20 calendar days for online purchases via t-mobile.com, and 30 calendar days for full price purchases from the date of purchase, to return purchased equipment to the point of purchase.
Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price. This return policy applies to the purchase of new equipment from T-Mobile or its authorized dealers. Proof of purchase is required.
We may charge a restocking fee. A different return period may apply to accessory purchases. Prepaid cards, software, or games are not refundable.
If your phone is defective and still under the manufacturer warranty
If your phone is defective and still under manufacturer warranty, you can return it directly to the manufacturer. T-Mobile can assist you by providing you with a replacement phone and submitting your phone to the manufacturer for you. This is a service that T-Mobile provides as a supplement to the manufacturer warranty that may come with your phone.
T-Mobile charges a processing fee for this service. If you would like T-Mobile to provide you with a replacement phone and to send your defective phone to the manufacturer for you, contact Customer Care to order a replacement. Please note that when you call, Customer Care will first attempt to troubleshoot your phone issues. For this reason, please make your initial call to Customer Care from a different phone or you may limit the ability to troubleshoot.

isiah said:
Question, how you guys do warranty exchange? From below after 14 days (CA 30 days).
they will charge handling for the phone under manufacturer warranty
If you recently purchased a new T-Mobile phone
You have 14 calendar days for discounted purchases with an annual plan at retail stores (30 in CA), 20 calendar days for online purchases via t-mobile.com, and 30 calendar days for full price purchases from the date of purchase, to return purchased equipment to the point of purchase.
Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price. This return policy applies to the purchase of new equipment from T-Mobile or its authorized dealers. Proof of purchase is required.
We may charge a restocking fee. A different return period may apply to accessory purchases. Prepaid cards, software, or games are not refundable.
If your phone is defective and still under the manufacturer warranty
If your phone is defective and still under manufacturer warranty, you can return it directly to the manufacturer. T-Mobile can assist you by providing you with a replacement phone and submitting your phone to the manufacturer for you. This is a service that T-Mobile provides as a supplement to the manufacturer warranty that may come with your phone.
T-Mobile charges a processing fee for this service. If you would like T-Mobile to provide you with a replacement phone and to send your defective phone to the manufacturer for you, contact Customer Care to order a replacement. Please note that when you call, Customer Care will first attempt to troubleshoot your phone issues. For this reason, please make your initial call to Customer Care from a different phone or you may limit the ability to troubleshoot.
Click to expand...
Click to collapse
Old thread lol
Sent from my SGH-T999 using xda premium

Where to buy SM-P601 variant online?

Hi, I want to buy note 10.1 2014 3g 32gb online, can you guys recommend a trusted website
Sent from my GT-N7100 using Tapatalk

Mashari_F said:
Hi, I want to buy note 10.1 2014 3g 32gb online, can you guys recommend a trusted website
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
negrielectronics.com (link)

lilo777 said:
negrielectronics.com (link)
Click to expand...
Click to collapse
I'm sure you've had some type of good experience with NegriElectronics, so I'm giving you the benefit of the doubt.
However, if you buy from them you are either ignorant or need your freakin' head examined...
http://forum.xda-developers.com/showthread.php?t=2468320
http://forum.xda-developers.com/showthread.php?t=2468365
Besides these 2 threads do a lot of research at Ripoff reports and other places.
I have personal experience with them.

lilo777 said:
negrielectronics.com (link)
Click to expand...
Click to collapse
where do you live

les_garten said:
I'm sure you've had some type of good experience with NegriElectronics, so I'm giving you the benefit of the doubt.
However, if you buy from them you are either ignorant or need your freakin' head examined...
http://forum.xda-developers.com/showthread.php?t=2468320
http://forum.xda-developers.com/showthread.php?t=2468365
Besides these 2 threads do a lot of research at Ripoff reports and other places.
I have personal experience with them.
Click to expand...
Click to collapse
I ordered a tablet and a phone from Negri in the past and everything worked just fine. They are definitely a legitimate business. That does not mean that one will never have any issues with them but that's true for any retailer.
---------- Post added at 11:40 AM ---------- Previous post was at 11:39 AM ----------
imobileface said:
where do you live
Click to expand...
Click to collapse
I am in US. But I did not order Note 10.1 from Negri. I got one from Amazon (a WiFi version)

lilo777 said:
I ordered a tablet and a phone from Negri in the past and everything worked just fine. They are definitely a legitimate business. That does not mean that one will never have any issues with them but that's true for any retailer.
---------- Post added at 11:40 AM ---------- Previous post was at 11:39 AM ----------
I am in US. But I did not order Note 10.1 from Negri. I got one from Amazon (a WiFi version)
Click to expand...
Click to collapse
You didn't read those threads obviously.
Not an isolated issue.
definitely selling used as new.
People received phones that were rooted and knox tripped and all kinds of other fun things.
Phones with IMEIs that were id'd being from stolen phones and were banned from carrier networks, etc, etc, etc
All open boxes, all missing something.
There is no way I would buy anything at any price from them.
Count yourself lucky.

les_garten said:
You didn't read those threads obviously.
Not an isolated issue.
definitely selling used as new.
People received phones that were rooted and knox tripped and all kinds of other fun things.
Phones with IMEIs that were id'd being from stolen phones and were banned from carrier networks, etc, etc, etc
All open boxes, all missing something.
There is no way I would buy anything at any price from them.
Count yourself lucky.
Click to expand...
Click to collapse
I've purchased from Negri before and got my SM-601 from them last week. It was "LTA" which means Latin America and had a Trinidad CSC; just like the N-8000 I bought from them last year. Both were shrink-wrapped as they left the Samsung factory. The issues you're quoting are specific to "unlocked" versions of U.S. carrier versions of the N3. There's no such thing as "unlocked" carrier versions of U.S. phones. Samsung sells no unlocked devices in the U.S. directly (except the GPe and developer edition phones) so those phones Negri was selling had to have come to them through a secondary source and had to have been opened and initialized to unlock them. I'm guessing it was a secondary source that screwed Negri who, perhaps inadvertently, ended up screwing their customers. I'd personally never buy a U.S. carrier phone from a non-carrier affiliated third party reseller because the origin of the phone would always be questionable. I didn't follow the issues you're referencing that closely but the few I read about were taken care of by Negri through exchanges or refunds. So I agree that some folks had problems with Negri but based on my past experience I ordered from them anyway and got what I expected. So I'd recommend them for gray market devices but wouldn't recommend them (or anyone else) for carrier-specific "unlocked" U.S. phones. Amazon check-out is a payment option so that and a credit card should offer more than enough protection in case anyone does have a negative experience.
I'm not defending the issues people had with Negri and the N3 but based on the positive experiences I and others have had doesn't mean they deserve to be lynched either. As with anything bought on line - caveat emptor.

BarryH_GEG said:
I've purchased from Negri before and got my SM-601 from them last week. It was "LTA" which means Latin America and had a Trinidad CSC; just like the N-8000 I bought from them last year. Both were shrink-wrapped as they left the Samsung factory. The issues you're quoting are specific to "unlocked" versions of U.S. carrier versions of the N3. There's no such thing as "unlocked" carrier versions of U.S. phones. Samsung sells no unlocked devices in the U.S. directly (except the GPe and developer edition phones) so those phones Negri was selling had to have come to them through a secondary source and had to have been opened and initialized to unlock them. I'm guessing it was a secondary source that screwed Negri who, perhaps inadvertently, ended up screwing their customers. I'd personally never buy a U.S. carrier phone from a non-carrier affiliated third party reseller because the origin of the phone would always be questionable. I didn't follow the issues you're referencing that closely but the few I read about were taken care of by Negri through exchanges or refunds. So I agree that some folks had problems with Negri but based on my past experience I ordered from them anyway and got what I expected. So I'd recommend them for gray market devices but wouldn't recommend them (or anyone else) for carrier-specific "unlocked" U.S. phones. Amazon check-out is a payment option so that and a credit card should offer more than enough protection in case anyone does have a negative experience.
I'm not defending the issues people had with Negri and the N3 but based on the positive experiences I and others have had doesn't mean they deserve to be lynched either. As with anything bought on line - caveat emptor.
Click to expand...
Click to collapse
It's good that you didn't have issues.
But if you google them, the N3 thread isn't the only place that mentions these same issues, basically selling used as new. You are incorrect about the boxes needing to be open. These are details that you would have to know the thread well to know. He sent out the phones locked and emailed the unlock codes and they were still open box'd, rooted, knox tripped, stolen, etc.
Does it really matter that he blames his suppliers? Would that make you feel better if you spent $700+ on a phone and it was stolen, used, and warranty voided?
He did get his behind handed to him in that thread and had to replace some phones.
Google is your friend here. I cancelled my order because he failed to deliver on any of his promises and to this day I don't think I would have received my phone from Negri. His postings in those threads were also pretty obnoxious and he pissed off a ton of folks not just me.
You can't defend sending out phones that are listed as stolen, rooted, or warranty voided because of Knox. There's just no way to defend that.

les_garten said:
You can't defend sending out phones that are listed as stolen, rooted, or warranty voided because of Knox. There's just no way to defend that.
Click to expand...
Click to collapse
Of course there is. If Negri (or anyone else) is selling thousands of devices a month they can't be expected to individually inspect every device they sell. They bought the phones in question from a third party assuming they were "A" stock. Clearly they weren't and cost Negri a lot of money and face in the process. You're assuming Negri was a conspirator and knowingly sent out bad merchandise. I'm assuming they were supplied with some questionable inventory from a third party supplier and were as screwed as the people that received the affected phones.
Again, I'm not defending Negri but its not fair to harpoon any business based on a less than a dozen reported issues out of thousands of customers a month served. Now that its come to light, if it happens again, I'd agree with your "no defense" claim.

BarryH_GEG said:
Of course there is. If Negri (or anyone else) is selling thousands of devices a month they can't be expected to individually inspect every device they sell. They bought the phones in question from a third party assuming they were "A" stock. Clearly they weren't and cost Negri a lot of money and face in the process. You're assuming Negri was a conspirator and knowingly sent out bad merchandise. I'm assuming they were supplied with some questionable inventory from a third party supplier and were as screwed as the people that received the affected phones.
Again, I'm not defending Negri but its not fair to harpoon any business based on a less than a dozen reported issues out of thousands of customers a month served. Now that its come to light, if it happens again, I'd agree with your "no defense" claim.
Click to expand...
Click to collapse
Google is not your friend apparently...
This isn't a one time complaint as I stated many times above.
Anyhow doesn't matter really does it?
You would do business with them again, me and a lot of other people wouldn't. I stated why I wouldn't. So the OP has his answer.
I googled them beforehand and saw the bad reviews and statements that they were selling crap as new in the recent past. I went on what some folks had said about how they didn't have any problems with them and placed my order anyhow. The rest is a matter of public record.
Just one last observation, if someone(vendor) is way below everybody else, as he was with the N3, be suspicious