touch screen not working at all - G2 and Desire Z Q&A, Help & Troubleshooting

Running CM7.2.
My touch screen wasn't working sporadically over the last day or two. Then today it pretty much stopped completely. I thought it might be software related so I did a factory reset / cache wipe and now the screen isn't reacting at all (and I'm stuck a the start up screen.)
Wat do?

synpax said:
Running CM7.2.
My touch screen wasn't working sporadically over the last day or two. Then today it pretty much stopped completely. I thought it might be software related so I did a factory reset / cache wipe and now the screen isn't reacting at all (and I'm stuck a the start up screen.)
Wat do?
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Click to collapse
Sounds more like a hardware problem, like the ribbon cable that connects the digitizer to the rest of the phone was starting to break/disconnect (i.e.: sporadically and now not at all).

Related

[Q] G2 touchscreen stopped working after factory reset

Ok so I did a factory reset on my g2 and afterwords everything was fine but the touchscreen doesn't work and sometimes it clicks things on my phone, I can't even unlock my phone I can only use it when I do a factory reset because I can use the trackball for that, please any info would help
Ok so I've been able to still use my phone for the most part with no touchscreen (that's what I'm typing on). I've found similar issues but they all involve replacing the screen digitalizer but I'm not sure if its hardware before I buy one because I think its a aoftware issue, because when it first happened it would sometimes click things when I touched the screen but it wouldn't be what I touched

The worst situation I've seen on One X

Hello, I have a one X which was a new one given to me by HTC in warranty less than a year ago. I unlocked it some months ago and now had CM11 18/2 nightly on.
I had a problem: wouldn't charge if I put it in charge while it was on and turned it off while it was still in charge. Not only it didn't charge, it would discharge completely and in the morning I would find it with the led not even turning on, strangest of all it wasn't off, I had to press the power button till the buttons blinked and then turned off, then I could charge it. Really strange to me. It would charge only if left on while charging.
Other strange things. The screen was cracked really bad, and got even worse yesterday, that was no problem at all, it worked really flawlessly. Some times it would turn on without the digitizer working, i assure you it seemed much more like a software problem than a hardware problem, I repeat, it worked perfectly when it turned on "right".
Now it suddenly stopped working. It turned off while on and started doing the white htc screen thing and then turning off and on automagically. Went in recovery, tried to reinstall the rom, nothing different. Tried to wipe cache data dalvik system and then reinstall the rom, no luck. When I tap wipe dalvik it turns off and on again, it seems to wipe the others properly. Now it does the cyano animation and turns off or only the htc screen. No luck with adb sideload or fastboot, not recognized by computer.
Have you ever seen anything like this?
Do you have any idea what I could do?
Can I try a RUU or should it be Locked
somehow solved luckily

[Q] Phone stuck in screensaver mode

Hi!
I brought my Xperia Play phone USED two years ago and I've never had any problems with it.
However, recently, the phone has started to freeze itself in "screensaver" mode (Where the screen goes black after 15 seconds and locks the phone), but the screen won't light up no matter which button I press. I've had to restart the phone every time this happens.
It's been behaving strange at start up as well, as it sometimes take 20 minutes just for it to turn on, while on other occasions, it won't turn on at all!
Is this problem caused by the battery, or is it the hardware?
Is it with stock firmware?
Vortelf said:
Is it with stock firmware?
Click to expand...
Click to collapse
Yes.
I've never modded it or installed custom firmware/apps.
Have you tried factory resetting it?
Vortelf said:
Have you tried factory resetting it?
Click to expand...
Click to collapse
Yes, but it didn't fix it. The problem still occurs.
tldr: Black screen, no display, everything works "under" (I can answer the phone etc). Not a flex cable problem because occurs randomly, regardless of the slider being open or closed. The problem also occurs during boot up, so rather not a software problem.
I think I have something similiar. Everything was fine until a few days ago the screen didn't want to unlock..or at least I thought it was that.
Basically the phone sometimes works OK but sometimes if I turn off (lock) the screen, it won't go back. To be precise, the phone works and if someone calls me I can pick it up moving the finger where the slider should be, it's just the display doesn't turn on. Same goes for booting, bootloader logo etc, so IMO it's not a software problem.
Strange thing is that it just randomly pops back, sometimes when I move the gamepad slider, sometimes when I put in a jack cable or if I hard reset the phone (remove battery). I've had problems with the flex cable in the past and this time I know that it's not it (no difference if I open/close the slider).
My guess would be some power supply or LCD driver IC issues, because the screen stops working almost everytime if I put the phone into the dock. Moreover, if the screen doesn't work, the orange charging LED is not working (green and blue are OK). The moment the screen starts working, the orange charging LED starts working too.
it's very strange but I'm used to electronics doing strange stuff. Just wondering if I should give a try disassembling the phone and trying to fix it or just buy a new one or something?
I might add that I have bought a new battery ~3 months ago, but it's been working fine to this point. I have tried if the same problem occurs with the old/original battery and it's the same.
well, any ideas?
edit: This video shows something very similiar (except the backlight): https://www.youtube.com/watch?v=m4p0-kv1cxA
Same problem. And I guess this guy has it too.
http://forum.xda-developers.com/xperia-play/help/problem-flex-cable-brightness-t2803991
Any help?

[Q] lg g3 touch screen troubleshooting

Hi guys question for you. Ok I have an lg g3 about 2 months ago I dropped it and the screen shattered so I got a new LCD and digitizer. I installed it and it was working fine until about a week ago. The center stopped responding to touches unless I pushed a little harder and now yesterday the phone became almost unusable. I can hardly open the lock screen and to to open an app is almost impossible. Anything I can do to resolve this problem. I have rebooted and cleared cache and also done a factory reset. I have also unplugged the LCD and digitizer and plugged them back in still nothing.
I know this doesn't help but I am having the exact same issue.
For me I had my screen replaced and notice deadspots from time to time that would go away if I locked/unlocked the screen. So I did a little research and everyone was saying how I should do the touch firmware upgrade in the hidden menu so i did, and that killed the touch completely. Same issue as you, I can barely enter through lock screen. I even tried restoring to stock through .tot that didn't help.

Zenfone 2 Unresponsive Screen Problem? Help Guys.

Here's the video of my problem guys.
https://www.youtube.com/watch?v=i2DOknf_SJY&feature=youtu.be
Screen and the capacitive buttons isn't responding to touch although the screen is active and working. This always happens every 10 minutes. Really need your help guys.
What do you think is the problem? Is this a faulty Zenfone 2? This is not rooted. Using Stock ROM with latest update. I'm currently doing a factory reset. Will update later. Thanks
I had a problem with my phone not waking up, had to get a replacement.. so far the new one is flawless.
Sent from my ASUS_Z00AD using Tapatalk
I got the same problem as you, seems to be something you downloaded. I did a factory reset through the settings and it got rid of the problem.
Ty.
lostbuddy1 said:
I got the same problem as you, seems to be something you downloaded. I did a factory reset through the settings and it got rid of the problem.
Click to expand...
Click to collapse
Hopefully. I tried factory resetting the phone. Screen is not being unresponsive so far.
If problem continues, recommend performing a hardware reset including wipe cache partition. For hardware reset/wipe cache partition instructions please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
Asus_USA said:
If problem continues, recommend performing a hardware reset including wipe cache partition. For hardware reset/wipe cache partition instructions please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
Click to expand...
Click to collapse
I got this solved. It seems there is an error on the sim 2 tray.. The screen being unresponsive only happens if there's a text from sim 2 or a call from sim 2. Its not always happening but its really annoying if it happens since you have to wait for minutes in order for the screen to work again or you have to turn phone off. Now I only use sim 1 tray and never experienced the problem anymore.
This looks like a software bug as many users are complaining about this in asus zentalk forums.
rainversion13 said:
I got this solved. It seems there is an error on the sim 2 tray.. The screen being unresponsive only happens if there's a text from sim 2 or a call from sim 2. Its not always happening but its really annoying if it happens since you have to wait for minutes in order for the screen to work again or you have to turn phone off. Now I only use sim 1 tray and never experienced the problem anymore.
This looks like a software bug as many users are complaining about this in asus zentalk forums.
Click to expand...
Click to collapse
that's strange
Touch freezing while receiving call from sim2
during I receive calls on SIM 2, the touch screen becomes non responsive for some time. It recovers after sometime. already 4 update gone still ASUS team unable to solve this problem,I also email 2 times regarding this issue no response from ASUS,this is fundamental feature of phone ,ASUS team give first priority to solve this issue ASAP
Build no-MR7-LRX21V.WW_ASUS_Z00A-2.19.40.22_201150627_5104_USER044030427_201501060109
Touch panel version-5446_0X81_0Xba
rainversion13 said:
Hopefully. I tried factory resetting the phone. Screen is not being unresponsive so far.
Click to expand...
Click to collapse
Hello. I'm currently having the same problem with my zenfone 2, but I don't understand... how do you 'factory reset' the phone?
And is there any other way to fix this problem other than resetting the phone?
Read #6 post, even factory resetting could not solve the unresponsive touch screen issue. If you want no screen issues, dont use the sim 2. Try setting your mind that zenphone only uses 1 sim. Haha. Only use sim 1. You'll have no problem on unresponsive screen everytime there's a call or message coming from sim 2. Asus has yet to release a software fix for this as many are encountering this problem
rainversion13 said:
Hopefully. I tried factory resetting the phone. Screen is not being unresponsive so far.
Click to expand...
Click to collapse
rainversion13 said:
Read #6 post, even factory resetting could not solve the unresponsive touch screen issue. If you want no screen issues, dont use the sim 2. Try setting your mind that zenphone only uses 1 sim. Haha. Only use sim 1. You'll have no problem on unresponsive screen everytime there's a call or message coming from sim 2. Asus has yet to release a software fix for this as many are encountering this problem
Click to expand...
Click to collapse
I hope Asus fixes this problem real soon.
So, so far there is really no way to fix this yet? Because anyway, I'm not even using sim 2. Now what do I do...
I am also facing screen freezing issue due to SIM2 in my Zenfone2. I did a factory reset and the problem still persists. Is it that the phone is not suitable for dual SIM. Either it unfreezes after a min or so I had to hard boot it since the restart option on touch screen is not working. Phone per say is never frozen except the screen.
Can anyone suggest a solution on this forum
Touch freez issue on incoming call on sim 2
Having the same touch freez issue since i changed my sim 2...
Temporarily i am using zenmotion "hands up" feature to pick calls....
Waiting for asus to resolve the issue...
Touch freez issue
accidentally my screen got cracked, so i replaced the display. Now no more touch freez...
I think its a hardware related issue....
cm
This only happens to me with CM (12 and 13), not using SIM2 is not an option for me, so I'm stuck with stock rom.
I had this problem with the Asus Zenfone 2 View Flip cover. I removed the cover and the problem didn't repeat. So suspect something with the View Flip Cover app which causes the screen to freeze.
I'm having Ghost touch issues and screen becoming unresponsive before the ghost touches start to occur. I'm pretty sure that this is a hardware issue.. I've been able to fix the problem by turning off the phone and tossing it into the freezer for a few hours.
I'm going to re-flash stock rom and RMA and hope they actually fix the issue since it's intermittent.
I returned the phone for RMA last Friday and got it it back today.
I gave a detailed description of the issue on the rma form and they replaced the screen and so far it looks good. (I can tell it was swapped since some cosmetic damage on the lcd plastic bezel is gone)
Guess I'll give it a few days of normal usage to be 100% certain,but so far I can notice some touch response is better than the old screen too.
On a custom recovery / unlocked bootloader note (unofficial method)
Fortunately flashing back to stock was good enough and they didn't just send the phone back as an excuse.
I'm actually super impressed with the Asus rma process, and reckon the bad digitizers are a widespread and known issue since they replaced the screen so quickly and without hassle.
I'll definitely keep Asus as my hardware provider when I upgrade to my next phone and tablet!
guys.. i need help
i was using my phone..then it hanged..I cant use it anymore..the screen is still active..displaying the screen where it hanged...but its unresponsive..I cant do a thing....the power button is not working either..I cant even turn off my phone..and because we cant remove the battery on zenfone 2...how can turn it off?
pls help fast.
I am also facing the same problem from last two weeks after upgrading the phone to latest firmware update. I tried factory reset, cleared cache bit nothing worked. In case the screen is not responsive then I have to switch of the screen by physical button at top to unnlock sometimes I do this 2 or 3 times to get the phone working again.
And I am only using one SIM

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