I've owned my Galaxy SIII for almost three months now and it probably has the most defects out of any phone I've ever owned. The hardware buttons are loose, the back cover doesn't stay down on all the corners, and the back cover came with hairline cracks already on it. However, the final thing that really made me consider getting a replacement is the fact that the back cover doesn't even hold the battery in all the time. When I set my phone down on a hard surface without being extra gentle, the phone turns off. I temporarily solved this by putting a folded up piece of paper under the battery cover to keep the battery in better, but I don't think this should be necessary for a $200 flagship phone. I'm already over the 30 day return period, but would these reasons qualify for me getting a replacement phone under warranty?
I have 0 defects. My phone costed 549
Anyways call sammy and send it in for warranty
Yea I'd get a new one I paid $649 for mine and its perfect no problems at all!
Sent from my SGH-I747M using xda premium
Boo freaking hoo. Is there a reason you didn't return it for another phone?
Sent from my SAMSUNG-SGH-I747 using xda premium
CZ Eddie said:
Boo freaking hoo. Is there a reason you didn't return it for another phone?
Sent from my SAMSUNG-SGH-I747 using xda premium
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Don't be simple.
Best phone I've ever owned...not one defect.
You know what they say in diet commercials...."results not typical..."
I guess that's you.
rpavich said:
Best phone I've ever owned...not one defect.
You know what they say in diet commercials...."results not typical..."
I guess that's you.
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Lol this is still by far the best phone I've ever owned, but it doesn't make up for bad quality assurance on Samsung's part. I'm going to get this replaced and hope the next one I get still underclocks and accepts kernels as well as the one I have now.
Yeah man, get it replaced. You got a dud. No issues I haven't caused myself here.
Sent from my SGH-I747 using Tapatalk 2
EddyVercetti said:
I've owned my Galaxy SIII for almost three months now and it probably has the most defects out of any phone I've ever owned. The hardware buttons are loose, the back cover doesn't stay down on all the corners, and the back cover came with hairline cracks already on it. However, the final thing that really made me consider getting a replacement is the fact that the back cover doesn't even hold the battery in all the time. When I set my phone down on a hard surface without being extra gentle, the phone turns off. I temporarily solved this by putting a folded up piece of paper under the battery cover to keep the battery in better, but I don't think this should be necessary for a $200 flagship phone. I'm already over the 30 day return period, but would these reasons qualify for me getting a replacement phone under warranty?
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Click to collapse
Sorry for being blatantly sarcastic but loose buttons, cover not seating properly, battery falling out, and cracks? Obviously it was damaged. Before you got it. Pretty sure I'd return a TV with a cracked screen right away before stating it was the worst build quality of any TV ever due to dead pixels and screen flickers and the picture going wonky. I mean, come on man lol. Those defects absolutely would have qualified.. had you reported it right away.
Sent from my SGH-I747M using xda premium
It as a fake!!! Even the spelling was wrong on the phone you bought!! :laugh:
So let me get this straight. It came with cracks and you didnt return it right away?
Sent from my SAMSUNG-SGH-I747 using xda premium
It came with crack I kept it and smoked it
Sent from my SAMSUNG-SGH-I747 using xda premium
I agree with the group consensus; is there any reason you're reluctant to bring it back? Do you feel guilty about dropping it or something? If not you should be on your way to the store and hope the phone gods have mercy on you since the 30 day return period is over.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
EddyVercetti said:
I've owned my Galaxy SIII for almost three months now and it probably has the most defects out of any phone I've ever owned.
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EddyVercetti said:
Lol this is still by far the best phone I've ever owned, ...
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SOMETHING isn't adding up here.
rpavich said:
SOMETHING isn't adding up here.
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LOL
Since you're pass the warranty buy a new back cover or a case like an Otter commuter, it will keep the battery and button in place...btw still dont get why you didn't exchange it if it came with a cracked back. Lets see pictures of all these defects!
Wow, I did a COMPETE work over on my phone when I was getting it, checked EVERYTHING, the sales rep was getting a little agitated, but I ask her, if she were spending $500+ on a phone wouldn't you check everything? She shut her pie hole quick, and had her get another one once. Oh well.
Unlike some of you, I actually have enough hand-eye coordination skills to keep my phone in my hand. Cases are bulky and for the clumsy. I am still under the one year warranty and the hairline cracks are only visible from one specific angle. They're really not bad defects, but they just add up and get annoying. I'm only asking if this is worth getting my phone replaced because I don't want to restore to stock for no reason.
Sent from my SAMSUNG-SGH-I747 using xda premium
....... again..... if it had these defects.... and they've "added up" to become annoying.... why exactly did you decide to wait 3 months to try to do anything about it?
And if you think that cases are "bulky and for the clumsy"... then the only cases you must see anywhere are OtterBox Defenders and such. Did you ever hear of TPU? next to no bulk added to the phone (about as thick as a DVD... roughly), and gives the phone a bit nicer feel in the hand. Plus makes it a LOT less slippery than with no case at all. I've never dropped a phone either, but i'm not the type that's willing to risk the off chance that something DOES happen that a little bit nicer grip could have prevented.
The only "issue" (if you can even call it that) that i have with my phone that you are also experiencing is the loose volume/power button... which i'm pretty sure EVERYONE is experiencing. They aren't screwed into the phone in any way. They are slotted in, as they are for just about every phone. Yes, they're slightly loose, but it's not like they're ever going to just up and fall out of the phone.
At this point i'm tempted to ask if the hairline cracks you speak of are actual cracks or if you're just seeing the brushed finish of the back of the phone (assuming you have the Pebble Blue)
Still... why did you wait 3 months? Especially with the battery issue and such. I can toss my phone onto my bed, cover or no cover, and it doesn't shut off cause the battery popped out of place.
I've worked in the wireless industry for over 10 years I've yet to see anyone keep a phone out of the box with parts literally falling off and out of the phone. Hell I've never seen that at all for that matter. I can guarantee you've dropped that phone and I doubt that stuff happened out of the box. You may be in the on year warranty but if it has that sort of physical damage good luck getting it replaced.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Related
Does anyone's battery cover seem loose on one side? Mine is... also the insert over the charging port is loose. Not a deal killer but just wondering if anyone else noticed this.
Sent from my SCH-I500 using Tapatalk
Mine is not like that. Sounds like you need to return it to vzw. Everything on mine is nice a snug.
aczm1988 said:
Mine is not like that. Sounds like you need to return it to vzw. Everything on mine is nice a snug.
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Just got off the phone with tech they're sending me a new cover. Seems to be a known issue. If that doesn't sort it they're replacing the device.
Sent from my SCH-I500 using Tapatalk
My cover is good, though I did notice the insert as well....just as long as the port itself isn't loose
LowFire82 said:
My cover is good, though I did notice the insert as well....just as long as the port itself isn't loose
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Gotta love hardware version 0001 lol.
Sent from my SCH-I500 using Tapatalk
Just the luck of the draw with phones these days. Exact same device with completely different issues. I myself can barely get my back cover off its on so tight.
aczm1988 said:
Just the luck of the draw with phones these days. Exact same device with completely different issues. I myself can barely get my back cover off its on so tight.
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Mine is really tight. Thought I was going to break it trying to get it off when I had to put the battery in.
Sent from my ADR6350 using Tapatalk
sunder74 said:
Just got off the phone with tech they're sending me a new cover. Seems to be a known issue. If that doesn't sort it they're replacing the device.
Sent from my SCH-I500 using Tapatalk
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Does your cover kinda 'click' on the right side? Kinda hard to explain as I feel like its really tight, but the one side seems like there might be a very slight gap. It is kind of annoying. If this is your issue and they're willing to work with it, I might have to call them as well...
Its the ONLY thing I've noticed about this phone that I don't LOVE! Well, other than the locked software, but that's a whole other thing and will hopefully be corrected soon!
dboss007 said:
Does your cover kinda 'click' on the right side? Kinda hard to explain as I feel like its really tight, but the one side seems like there might be a very slight gap. It is kind of annoying. If this is your issue and they're willing to work with it, I might have to call them as well...
Its the ONLY thing I've noticed about this phone that I don't LOVE! Well, other than the locked software, but that's a whole other thing and will hopefully be corrected soon!
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That's exactly what I'm talking about. The right side clicks like has a gap. Yeah they sent me a replacement cover and said if that doesn't sort they'll swap it out.
Sent from my ADR6350 using Tapatalk
sunder74 said:
That's exactly what I'm talking about. The right side clicks like has a gap. Yeah they sent me a replacement cover and said if that doesn't sort they'll swap it out.
Sent from my ADR6350 using Tapatalk
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Good to know... I'm going to have to call them tomorrow and at least get it logged. I kind of got used to it, but if they have a fix I'd love to get it fixed. I actually notice it more when typing now than when touching the side of the phone...
Let us know if the new cover fixes it. I always prefer that to getting a new phone for some reason.
dboss007 said:
Good to know... I'm going to have to call them tomorrow and at least get it logged. I kind of got used to it, but if they have a fix I'd love to get it fixed. I actually notice it more when typing now than when touching the side of the phone...
Let us know if the new cover fixes it. I always prefer that to getting a new phone for some reason.
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Click to collapse
The new cover sorted it out. The thing is solid as a rock now.
Sent from my ADR6350 using Tapatalk
Did you contact HTC or Verizon to get the replacement cover?
Verizon tech support.
Sent from my SCH-I500 using Tapatalk
the inc1 had this problem with loose back. inc2 seems to be a bit much sturdier.
I'm being sent the back cover
Sent from my droid incredible 2
It worked for like a week but now seems to be loose again sucks!!
sent from my droid incredible 2
I had the same problem, then realized if I pushed the battey in harder the cover clicked on perfectly...
barn07 said:
Mine is really tight. Thought I was going to break it trying to get it off when I had to put the battery in.
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Click to collapse
Haha, same here. The whole time I was like "New phone, don't break it, new phone, don't break it!!!"
I just got a replacement due to the plastic piece around the metal chargin port is loose. it's extremely noticeable when trying to take off the back cover.. I got my refurb today, and SAME problem.. I think it's an issue with all inc2's, I saw two Verizon stores with their display models same problem.. one lady told me to bring it in to the store tech and they will fix it, I hung up called back and got a replacement shipped next day without question. BTW I HATE the way they **** refurbs now, very unproductive...esp for sending the old one back, AND whats weird is the refurb came with no battery, but WITH a SIM card and back cover... I'm keeping the back cover lol and the old SIM card is only good for my phone so I can't imagine they want it back.. I will update in 5-6 days if I get charged for the back cover, I've NEVER seen a phone sent with it, I've had about 5-6 Eris refurbs, and around the same for inc1.. got the inc2 on its release date 28 April, and can't believe the port is loose on this.. I originally had the hard gel case that was out when the phone first came out so I bought it and actually got a refund cos there was a Bulletin on it for recall, and now that I got my replacement that case really ****ed my power button up, my new refurb power button is sooo much better that gel case did something, so if u have that case id call for a refurb complying about the power button...
If you get a refurb, they come with new back cover... also, I received my package today... Saturday... USPS.. I wonder if they aren't sending with fed ex anymore, either way came REAL FAST! awesomeness.
EDIT: called back, and they did change from FedEx to USPS which means we now can get our refurbs on the weekends!! saweeeet.
I'm keeping the back I don't care if they charge me. the way they package it now is horrible for sending it back, not to mention no return label, they said they are sending me one but who knows and where do I bring it now, I had an old FedEx some I could have used and they said I couldn't use that anymore.
Hi folks
I'm considering getting the S III but am not sure about the screen durability as i've heard a lot of mixed reviews. How durable is it? Looking at some break tests on youtube suggests that the screen is a lot more sensitive as compared to other phone. Is that true?
btw, what is a good case for this device ?
Thanks!
denny_1986 said:
Hi folks
I'm considering getting the S III but am not sure about the screen durability as i've heard a lot of mixed reviews. How durable is it? Looking at some break tests on youtube suggests that the screen is a lot more sensitive as compared to other phone. Is that true?
btw, what is a good case for this device ?
Thanks!
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Click to collapse
I dunno if this counts, but I keep dropping mine and the only damage so far is a little scratching on the corner of the outer plastic bezel when I dropped it once pretty hard on some rough tar. I haven't seen any other blemishes on the case, and so far no scratching at all on the glass. I loved my Nexus One, but the glass on that scratched pretty easy just sitting in my pocket. Not so with the SIII, no scratches at all on the glass in the 3 mo I've had the phone.
I don't have a case for it.
Bigger the screen... The easier its going to break. Simple.
SiNJiN76 said:
Bigger the screen... The easier its going to break. Simple.
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+1 but on the flip side I always baby my phones and with the sgs3 its slim and fits in the pocket just fine. So no issues here for me and this awesome screen.. I highly recommend it to you.
Sent from my SGH-T999 using xda premium
The gorilla glass on this phone is garbage. ive never dropped a phone and a couple of weeks ago i slid it into my pocket and my pocket was broken. It fell like 2 inches from the ground on to pavement and wrecked the display and the bezel is all dinged up. gonna fix the display and get rid of it
Sent from my SGH-T999 using xda app-developers app
kobe4rings said:
The gorilla glass on this phone is garbage. ive never dropped a phone and a couple of weeks ago i slid it into my pocket and my pocket was broken. It fell like 2 inches from the ground on to pavement and wrecked the display and the bezel is all dinged up. gonna fix the display and get rid of it
Sent from my SGH-T999 using xda app-developers app
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Similar experience...phone dropped from my pocket while sitting, landed on the corner, cracked screen...probably hit the weak spot on the phone, regardless, shouldn't break that easily IMO..
It is not durable at all compared to my previous phones (gs2, hd2) if you drop it there will be serious cosmetic damage. The plastic is extremely soft.
Sent from my SGH-T999 using xda app-developers app
Get an Otter Box, you pay that much for a phone then spend an extra 50 bucks to keep it safe.
Get a case if your gonna pick up the GS3... its a beautiful phone but you need to make sure you can protect it... I dropped my phone 4 times since I got it and thank God I bought a case for it. If I didn't have one, then my screen would have been shattered already
Sent from my SGH-T999 using XDA Premium HD app
Op, keep in mind all these guys who broke their displays are a small percentage of a whole.
Sent from my SGH-T999 using xda app-developers app
yea that's why i'm hesitant in buying it (3 actually). The issue seems widespread and if it is a case of bigger screen then it is a serious design flaw or maybe a manufacturing flaw. At this point im probably going to put off buying this phone but let's see if things change
Snook321 said:
Get a case if your gonna pick up the GS3... its a beautiful phone but you need to make sure you can protect it... I dropped my phone 4 times since I got it and thank God I bought a case for it. If I didn't have one, then my screen would have been shattered already
Sent from my SGH-T999 using XDA Premium HD app
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What case did you buy? What do you like and dislike about it?
Do not have it yet, but Im going for the otterbox defender. Only negative I have heard from some is that the built-in screen protector lacks a bit in terms of looks on screen. Can always remove that tho.
RebDovid said:
What case did you buy? What do you like and dislike about it?
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I just bought the generic case from T-Mobile store... its grey. I mean its okay. It gets the job done but I'm looking to get the seidio case with kickstand. I just found that on the top left hand corner of my phone, I have a tiny dent on the side... its irritating the hell outta me but I only see it when I take the case off... guess it could be worse...
Sent from my SGH-T999 using XDA Premium HD app
papabear said:
Do not have it yet, but Im going for the otterbox defender. Only negative I have heard from some is that the built-in screen protector lacks a bit in terms of looks on screen. Can always remove that tho.
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Click to collapse
The built-in screen protector makes the display look cheap.
Sent from my SGH-T999 using xda premium
I feel like the S II was way more durable. But that's why I bought insurance for this phone. Never had insurance on any other device. And the fact that I have an extended battery and there really aren't any good cases for extended batteries made me get the insurance.
Sent from my Galaxy S III using Tapatalk 2
It's a phone and it uses glass, it doesn't matter what phone it is if your looking at Youtube and their hitting it with a hammer or dragging a razor over the screen then it's gonna do as expected. It's almost comical that people do these tests considering you spend money on the phone you should be responsible for it and take care of it. Accidents happen and the carriers know this so instead take care of your property, it doesn't matter who made it or what some moron with a hammer says.
all that is fine but generally speaking one does expect some level of durability for a device that costs upwards of $700 dollars, specially if the company is touting the latest and greatest gorilla glass 2 as one of the main features of the phone. Cellphones break when dropped, everyone should know that. But the amount of complaints i've come across regarding the S III and the different ways the screen is getting damaged is quite abnormal to say the least.
Anyway, i'm still debating whether i should pass on this phone or go for it. Anything new coming up in the coming weeks?
denny_1986 said:
all that is fine but generally speaking one does expect some level of durability for a device that costs upwards of $700 dollars, specially if the company is touting the latest and greatest gorilla glass 2 as one of the main features of the phone. Cellphones break when dropped, everyone should know that. But the amount of complaints i've come across regarding the S III and the different ways the screen is getting damaged is quite abnormal to say the least.
Anyway, i'm still debating whether i should pass on this phone or go for it. Anything new coming up in the coming weeks?
Click to expand...
Click to collapse
You never hear the whole story either when people give these reviews, "I had it in my pocket and the screen cracked" turns into I was drunk and fell down the stairs.
I still have all of my devices in perfect shape and it all comes down to how well someone takes care of their things. If your gonna carry the phone in your pocket with your car keys then its gonna happen, I see it all the time and like you said at $700.00 you should act like it's worth it. You want an honest opinion on the device? It's worth every penny but the one thing that would make me warm and fuzzy about it is if HTC built the body. It still feels solid but theres nothing like a well built frame like you would find on the One S or X. No other device comes close to the functionality and multitasking that this one does and I own 8 myself (different devices not all cells.)
Sent from my SGH-T999 using xda premium
yup the One X is really nice too. Too bad t-mobile doesn't carry it.
I'm going to call t-mobile again and see if i could get a better deal on the S iii's than what they offered me ($179 per phone)
So I've had my note 2 for about 4 days. Paid full retail $700. First thing this morning I dropped it and boom goes my screen. My problem is. I was sitting and it only dropped about 2 feet. Onto a soft wood porch floor. By soft wood I mean it is and old porch and needs replaced. The wood is old and soft. also the phone landed on the back. I feel like any phone should be able to survive such a small drop. Not to mention we have the new ultra durable gorrilla glass 2. Right? Wrong. Samsung refuses to even consider helping me out. It is against policy they say because I dropped it. But I think a device like this should have been able to handle such a drop. If I dropped it from 5-6 feet or if I dropped it on concrete I would understand. I have had 2 vibrants. 2 galaxy s2. 2 galaxy s3. And now the note. Paid full retail for all of them because I use straighttalk. I would think being such a loyal customer would mean something. Guess I was wrong. They will fix it for me. For about $200 and I have to ship it to them then be without a phone until it is shipped back. Not cool samsung... not cool.
sent via note 2 in boss mode @ quad core 1.8ghz
And as much as it sucks they just couldnt start replacing handsets for free/small fees. They're a business and it isnt their fault that you dropped it....as harsh as that sounds..
And yes im ready for you to come back all pissed and angry. But I didn't mean that to make you mad its just reality.
Take it how you want
Sent from my SGH-T889 using Tapatalk 2
tgamble160 said:
I feel like any phone should be able to survive such a small drop.
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Click to collapse
I agree with you... Thanks for the warning. I don't have the phone yet and after your comments, I may not get it. I know sometime, I will drop it and I would like something that can at least take some abuse.
Didnt you buy insurance from your cel service provider?
Sent from my SGH-T889 using xda app-developers app
tgamble160 said:
So I've had my note 2 for about 4 days. Paid full retail $700. First thing this morning I dropped it and boom goes my screen. My problem is. I was sitting and it only dropped about 2 feet. Onto a soft wood porch floor. By soft wood I mean it is and old porch and needs replaced. The wood is old and soft. also the phone landed on the back. I feel like any phone should be able to survive such a small drop. Not to mention we have the new ultra durable gorrilla glass 2. Right? Wrong. Samsung refuses to even consider helping me out. It is against policy they say because I dropped it. But I think a device like this should have been able to handle such a drop. If I dropped it from 5-6 feet or if I dropped it on concrete I would understand. I have had 2 vibrants. 2 galaxy s2. 2 galaxy s3. And now the note. Paid full retail for all of them because I use straighttalk. I would think being such a loyal customer would mean something. Guess I was wrong. They will fix it for me. For about $200 and I have to ship it to them then be without a phone until it is shipped back. Not cool samsung... not cool.
sent via note 2 in boss mode @ quad core 1.8ghz
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Click to collapse
Did you pay via a credit card? My card (citi dividends) has a 90 day protection against loss, theft and accidental damage. Check if you card has the same, then see if you can send them the $200 bill and they should pay you that. Also, most credit cards add a year onto the warranty, so keep your reciept
tgamble160 said:
So I've had my note 2 for about 4 days. Paid full retail $700. First thing this morning I dropped it and boom goes my screen. My problem is. I was sitting and it only dropped about 2 feet. Onto a soft wood porch floor. By soft wood I mean it is and old porch and needs replaced. The wood is old and soft. also the phone landed on the back. I feel like any phone should be able to survive such a small drop. Not to mention we have the new ultra durable gorrilla glass 2. Right? Wrong. Samsung refuses to even consider helping me out. It is against policy they say because I dropped it. But I think a device like this should have been able to handle such a drop. If I dropped it from 5-6 feet or if I dropped it on concrete I would understand. I have had 2 vibrants. 2 galaxy s2. 2 galaxy s3. And now the note. Paid full retail for all of them because I use straighttalk. I would think being such a loyal customer would mean something. Guess I was wrong. They will fix it for me. For about $200 and I have to ship it to them then be without a phone until it is shipped back. Not cool samsung... not cool.
sent via note 2 in boss mode @ quad core 1.8ghz
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Click to collapse
Try to find someone in town to fix it for you. I have a guy that charges about 70 bucks depending on the phone.
Sent from my Samsung Galaxy Note II via xda premium
Gorilla glass is hard, not durable. The hardness makes it scratch resistant, the tradeoff is it becomes brittle. Just like diamond, super hard but hit the right spot and its dust.
That said we all are owners of a super hi tech device that is NEVER MEANT TO BE DROPPED.
If it even survives 1 mishap, consider the gods smiling down on you.
Sucks but I think we expect too much.
Sent from a phone that's Note-worthy, via XDA Premium HD app.
I agree. Its not supposed to be indestructable. But also I expect it to withstand normal wear and tear. Like I said if it had been a drop from maybe 4 foot or higher, or a drop on concrete I would understand. Also like I previously said. I have bought every samsung phone since the vibrant. Actually 2. Of each me and my girl. And I paid full retail for all of them. They have all been registered with samsung. And I have never asked them for anything extra for free. But in this situation I believe the phone should have held up. And it didn't. Not even close, it was such a small drop and the entire screen is shattered. If you seen it you woukd think it was hit with a hammer. It still works,I just think my loyalty to them over the past few years could be rewarded with at least a slight break in the price. I'm all about samsung, I should be a salesman the way I try to push there products just because they are good products. And I feel they are looking at me like well look how much money he has dropped before with us. He'll just pay what it takes to fix his phone. And they are right. I just feel they could help me out.
sent via note 2 in boss mode @ quad core 1.8ghz
Dude, **** happens. I already dropped mine from about 4 feet. I freaked out. With no case. Just has a knick on the spen and a mark on the side.
The bigger the screen the more likely it will crack on impact.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
erick161 said:
Dude, **** happens. I already dropped mine from about 4 feet. I freaked out. With no case. Just has a knick on the spen and a mark on the side.
The bigger the screen the more likely it will crack on impact.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
Kind of the price we pay for not having to carry a 10 lb brick in a shoulder bag. Everyone want light and thin.
Sent from a phone that's 2 Note-worthy, via XDA Premium HD app.
madman604 said:
Kind of the price we pay for not having to carry a 10 lb brick in a shoulder bag. Everyone want light and thin.
Sent from a phone that's 2 Note-worthy, via XDA Premium HD app.
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Click to collapse
Agreed.
sent via nexus 7 in boss mode @ quad core 1.7ghz
tgamble160 said:
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
Click to expand...
Click to collapse
You obviously are missing the point. This can happen with ANY phone. Your phone just fell the "right" way. It doesnt mean its anymore fragile. So yeah...**** happens.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Your phone must have taken the hit in the perfect spot to shatter. This past Sunday at church, some of the youth were looking at my note II while I was having a conversation with someone else. A couple of the middle school boys were fighting over it and my phone flung out of their hands, hit the wall behind me where we were sitting, and it slammed the ground about 3 to 4 feet down. The battery and cover popped off, but there was little damage. All I can see now is a barely noticeable, tiny crack on the battery case, which is replaceable. The screen is as pristine as ever though. Side lesson? Don't ever let your note II out of sight when it's in the hands of a middle school boy. Or you can be the grinch of the group and not let the boys see it at all (girls are ok though).
tgamble160 said:
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
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I don't think you understand the differences between gorilla glass 1 and 2. 2 only got thinner, not more durable. These screens should not, and will not, be able to handle even a tiny drop. And on top of all this, you called Samsung expecting them to help?
tgamble160 said:
I'm not stupid I know **** happens. My point is you dropped yours from 4 feet and got a small nic. I dropped mine from 2 feet and my screen is destroyed. The phone should have held up to such a light impact. This post is more to warn people of how fragile the phone is than anything. So there is no need to come in and tell me **** happens like I'm some idiot saying oh my god I didn't think a phone could break. I am aware of how much a device is suppoed to be able to handle. These screens should be able to handle what mine didn't. So again more than anything a warning for everyone else to be careful. There are not as durable as they try to make you think.
Sent from my GT-P3113 using xda premium
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thanks for the warning.. might put a case back on but damn shes so sexy naked
That's a screw job if I ever heard of one, plus it sounds like you got a bad model. Mine survived a drop from a 6ft ladder onto solid concrete landing point blank on the corner with nothing but a scuff of the plastic that you can't even tell without me pointing it out.
It's just messed up that they won't replace it for you after such a short period of time
noted for future reference on my Note 2
dre89 said:
That's a screw job if I ever heard of one, plus it sounds like you got a bad model. Mine survived a drop from a 6ft ladder onto solid concrete landing point blank on the corner with nothing but a scuff of the plastic that you can't even tell without me pointing it out.
It's just messed up that they won't replace it for you after such a short period of time
noted for future reference on my Note 2
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Are you serious? Hes AT FAULT. Why would samsung replace it for him. That boggles my mind.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
And....That is why I bought a Square Trade coverage plan for about $5.75 per month after a discount.
As a famous man said **** does happen.
$5.68 = peace of mind.
Your screen breakage makes me shudder.
Sorry for your ****.
erick161 said:
Are you serious? Hes AT FAULT. Why would samsung replace it for him. That boggles my mind.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
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It's just bad business. I work in a customer oriented job, part of it is dealing with exchanges and whatnot, if you sell something and it breaks within a short amount of time regardless of the reason it's better to just replace it for them, on the grounds of good service and company image.
Had it been awhile then it'd be another story, but less then a week makes it look like you won't return or replace it cause you expect it to be a trend and have no faith in the product. And really there's money to be made there, charge a fee of some sort, replace the unit then fix the screen on the old one and sell it. Or just charge to replace the screen, that'd be the most fair offer to both and it'd make samsung look like it has good support for the customer.
Of course if he'd just bought insurance it'd be a moot point. 4.97/mo from tmobile, best thing to do by far
noted for future reference on my Note 2
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
sandiegopaneraiguy said:
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
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1st bold: stupid
2nd bold: source?
sandiegopaneraiguy said:
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
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These screens are not bullet proof, they're just really hard, and follow very basic laws of nature, ie. Material A will scratch Material B, if Material A is harder. So, never take your phone to the beach either as the miniscule pieces of quartz in the sand will lay waste to your phone too.
I agree, absolutely stupid and not something I normally do. But its just strange to me that three keys, none of which are particularly sharp scratched the screen in the 15 to 20 minutes they were in my pocket with the phone. My previous phone (Galaxy S2) was pretty well abused over the time I had it, and it still does not have a single scratch on the screen.
Just seems odd to me. And wanted this to be a warning to others that the screens are not as hard as we might otherwise think.
sandiegopaneraiguy said:
I agree, absolutely stupid and not something I normally do. But its just strange to me that three keys, none of which are particularly sharp scratched the screen in the 15 to 20 minutes they were in my pocket with the phone. My previous phone (Galaxy S2) was pretty well abused over the time I had it, and it still does not have a single scratch on the screen.
Just seems odd to me. And wanted this to be a warning to others that the screens are not as hard as we might otherwise think.
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Wow , that really sucks man . I'd have a ill panic attack if that happaned to me. It would literally make me for over another 650 to buy a new phone knowing those scratches were there within hours of buying it . :/ I hope you bought the Ins plan? Sorry for your loss sir.
Some_dude36 said:
Wow , that really sucks man . I'd have a ill panic attack if that happaned to me. It would literally make me for over another 650 to buy a new phone knowing those scratches were there within hours of buying it . :/ I hope you bought the Ins plan? Sorry for your loss sir.
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Dude its some scratch not a total loss but yeah i always make sure i that when i put my devices in my pocket there is nothing in it and other pocket for keys etc..
Sent from my SGH-T999 using xda premium
You have at least 14 days to return or exchange the device. Just go back and exchange the device.
JaguarXT said:
You have at least 14 days to return or exchange the device. Just go back and exchange the device.
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Why so they can keep increasing pricing ! No he needs to deal with it only return if it's a valid reason. Sorry to hear your screen is scratched though.
Sent from my SGH-T889 using Tapatalk 2
Some_dude36 said:
Sorry for your loss sir.
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LOL people. Are we talking family lost in war or are we still talking about phones here? Phones that still work perfectly and are basically still pristine?
Sent from my SGH-T889 using xda premium
_atlien_ said:
LOL people. Are we talking family lost in war or are we still talking about phones here? Phones that still work perfectly and are basically still pristine?
Sent from my SGH-T889 using xda premium
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What?...you normally talk about phones here actually.,... not "lost family" or issues as such! Dude...if you want to ... go talk on CNN forums.
_atlien_ said:
LOL people. Are we talking family lost in war or are we still talking about phones here? Phones that still work perfectly and are basically still pristine?
Sent from my SGH-T889 using xda premium
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Lol'd
Sent from my SGH-T999 using xda premium
sandiegopaneraiguy said:
I picked up my Note 2 on Friday night and leaving the mall I put it in my pocket. I then made the mistake of putting my keys in the same pocket and put two large scratches in the middle of the screen.
I thought these screens were nearly bullet proof???
I putt a Zagg screen protector on it yesterday and you can just barely see the scratches, but I know they are there....
Sent from my SGH-T889 using xda premium
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Click to collapse
It's your own fault dude. Gorilla glass never claimed to be scratch proof, its is more flexible than regular glass and stronger. I for one, always put a high end screen protector before I even turn device on. I call it "insurance".
KillaHurtz said:
It's your own fault dude. Gorilla glass never claimed to be scratch proof, its is more flexible than regular glass and stronger. I for one, always put a high end screen protector before I even turn device on. I call it "insurance".
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No need to fault anyone. The individual already knowledge fault. You like some people I know in my life. Rip a hole into the person even after they ripped a hole into themselves. Doing nothing more than being annoying.
Gorilla glass is scratch resistant. Which is why manufacturers use Gorilla glass. And why some people think of it as "bullet proof". Of course it is not "bullet proof" or scratch proof. Nothing better educator than experience.
---------- Post added at 04:58 PM ---------- Previous post was at 04:39 PM ----------
bipoler said:
Why so they can keep increasing pricing ! No he needs to deal with it only return if it's a valid reason. Sorry to hear your screen is scratched though.
Sent from my SGH-T889 using Tapatalk 2
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What are we going to do with you. You are in this: "Everyone at fault for devices costing higher and insurance costing higher" thing.
It is up to the store, in the mall, that chooses to take it back or not. Not that many get returned or exchanged in the grace time. And with the price deals that T-Mobile get they can afford it without spreading the cost to us.
The insurance thing is a different story from this grace time. Still $130 to $175 to replace a $699 device is a deal for the customers. Which means that the insurance business is still make very good profit. If it is worth it to you all depends on when the device is damaged/stolen or when you are planning to get another device. Saying to people not to return to repair or get replacement (after the grace time period) is like telling people to not go to the hospital because that will make your insurance higher. People should be able to go to the hospital even if they caused the problem. That is the price you pay in getting insurance yourself. This is the same with Cellular device insurance. If don't like this then don't have insurance and pay full price for each and every device. Then, for right or wrong, others are not effecting you.
When it comes to T-Mobile at 2013 on charging full price for devices: That has nothing to do with users "abusing" the system. T-Mobile is taking out the cost of the device from the monthly rates. So after spending $699 for a device you will get a lower cost monthly rate. And at the end save around $200 within two years of using that one device on the value plan. So stop blaming others for T-Mobile changing their business methods.
Of course you going to rip me a new one on this. I can hear now.
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Quick question in the insurance, let's say i lost my phone, when I pay the 130 or 175 and I get the new phone, do I still have the same phone number or I get a new number?
Sent from my SGH-T959 using Tapatalk 2
i dropped my phone face flat from the chest height on a bus and 2 feet face down to a table and no scratches or cracks
After you replace your device you still will have the same cellular phone number.
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DKM119 said:
Quick question in the insurance, let's say i lost my phone, when I pay the 130 or 175 and I get the new phone, do I still have the same phone number or I get a new number?
Sent from my SGH-T959 using Tapatalk 2
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My coverage thru ensquared covers theft and loss. Well worth it if you ask me. You would keep your same number.
*Signature blocks shouldn't default to free advertising.*
Sent from my T-Mobile Samsung Galaxy Note 2 via Solavei.
Have no idea how this happened...
Yea thats too bad. I would imagine droppage?
mscion said:
Have no idea how this happened...
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Dropped or that case is to hard on the corners
TWEAKED soon 2.0 NOTE 3
I have a very small crack there too.
Sent from my SM-N900T using XDA Premium 4 mobile app
Thanks folks. I did not drop it. I think it may be the case being too tight especially when I try to take it out.
I called Samsung and they would look at it and do diaognostics for free. The spokes person said
they may be able to replace the bezel for about $70 but I don't think they would actually do that. I'm sure their technician
will recommend replacing the screen, even though the screen it is not broken, cause it is all tightly glued together. Thats over $200.
I think it is kind of a bait and switch. Second. I don't want them to do dianositics. I just want them to fix the part. But they refuse to fix anything
without doing diagnositics. Go figure. Btw, showed it to a samsung sales person at best buy and low and behold he had the same crack and
the same case! It is called tech21 impactology. I bought it the first day I got the N3...
EDIT: Anyways. I don't know for sure what really happened, even if someone with the same case had the same problem. Correlation is not the same as causal but it makes you wonder.
EDIT: My sympathies @willham
I have the same cracked in the same exact spot! But I have a few cases, so I don't know which one could have caused it. I have never dropped my phone since I bought it back in October.
Sent from my SM-N900T using Tapatalk
I have the exact same crack in the exact same location. Must be a place of high stress. Not overally worried, but sucks cause otherwise mine is in mint condition. And I have dropped it a few times though, sitting on the toliet to the floor, off the couch, off the bed etc. No major drops though. I have the supcase unicorn beetle case on it since I've owned it.