Credit Card Charged for Pre-Order - AT&T Samsung Galaxy Note II

Pre-ordered online about 10:00am Central Time, and I see AT&T has already charged my credit card the $300. Does that mean it's shipping already?

tangmu said:
Pre-ordered online about 10:00am Central Time, and I see AT&T has already charged my credit card the $300. Does that mean it's shipping already?
Click to expand...
Click to collapse
most definitely pending. ive never seen charges go through on the same day.

Could be a hold, I guess. The entry is "10/25 ATT K008 9969 BETHLEHEM PA $297.68". There's an identical entry for $1, which is the "is it valid" check. I remember at checkout there was a message to be sure the card had enough balance for the charge on the ship date, or the order would be canceled. That contradicts with the idea of them putting a hold.
Anyway .... something to talk about while waiting. Did anyone else get charged?

tangmu said:
Could be a hold, I guess.
Click to expand...
Click to collapse
Yes, when checking out, it said a hold would be placed for the amount of the purchase. The phones will ship out starting on Nov 6 and the charge will go through and show up on your statement..

tangmu said:
Could be a hold, I guess. The entry is "10/25 ATT K008 9969 BETHLEHEM PA $297.68". There's an identical entry for $1, which is the "is it valid" check. I remember at checkout there was a message to be sure the card had enough balance for the charge on the ship date, or the order would be canceled. That contradicts with the idea of them putting a hold.
Anyway .... something to talk about while waiting. Did anyone else get charged?
Click to expand...
Click to collapse
i see 2 charges too on my amex.
10/25/2012 AT T MOBILITY IALPHARETTA -- TEMP $x.xx
10/25/2012 AT T MOBILITY IALPHARETTA -- TEMP $xxx.xx

Min has the full amount as an authorization. Should fall off in a few days if I am correct.

mine got charged this morning too for the full amount but doesn't say anything about an authorization.

Mine got charged too because it was flagged as possible fraudulent activity, and Visa called me.
I even told the lady, they weren't supposed to charge me yet, but oh well.

Yeah the only think on my account were three 1 dollar charges.

Full charge on mine this morning.

barry99705 said:
Full charge on mine this morning.
Click to expand...
Click to collapse
It depends what kind of card - Usually debit cards get charged or a hold for full amount. Credit cards get a different deal, varies from bank to bank. If you don't have the funds. and its a check card or debit card, don't pre-order - it will not go through. Usually it drops back off in a 3-6 day period, then re-charged, over and over until it ships ( at least that's Best Buys MO. )

Alaris said:
Yeah the only think on my account were three 1 dollar charges.
Click to expand...
Click to collapse
Full charge just showed up on my account today!

I was told my card would be charged for the full amount immediately, and I was.
Sent from a state of Serendipity

Used a credit card. There's definitely a hold in place, but the transaction hasn't cleared yet (and presumably won't until it ships).

I'm the OP. Just want to give an update that the charges have dropped off my CC now, as others suggested it would.

tangmu said:
I'm the OP. Just want to give an update that the charges have dropped off my CC now, as others suggested it would.
Click to expand...
Click to collapse
I don't have an upgrade until 2 days before release. I'm curious to see if actual charges start showing up on 11/5 (indicating shipping, of the order), instead of the reported shipping date, of 11/6.

tangmu said:
I'm the OP. Just want to give an update that the charges have dropped off my CC now, as others suggested it would.
Click to expand...
Click to collapse
Why were you only charged $297? Do you have some of discount?
from a galaxy far far away....

Mad383Max said:
Why were you only charged $297? Do you have some of discount?
from a galaxy far far away....
Click to expand...
Click to collapse
I was charged only ~267 but I do have a discount.
Sent from my GT-P7510 using Tapatalk 2

Mine was $226.

Mad383Max said:
Why were you only charged $297? Do you have some of discount?
from a galaxy far far away....
Click to expand...
Click to collapse
They gave me a $25 discount, but I don't know why. So the $297.xx was what was left after adding sales tax and subtracting $25.

Related

Letstalk shipping status...

Just thought the Letstalk crowd could use one of these since the Wirefly folks have one and don't seem happy about sharing that thread.
Also, about to complete an order with Letstalk, if anyone wants $25 off I can try to add you as a friend referral during check out. PM me if interested.
Ordered mine Monday from Letstalk. My status still says its awaiting carrier approval.
Ordered mines on Tuesday and it says the same thing.
cdszoke said:
Ordered mines on Tuesday and it says the same thing.
Click to expand...
Click to collapse
Ditto...
I called cause I was getting Jealous of the shipping status on Wirefly. Rep said it says that because the phone is not technically out yet. She said it will probably ship Freaking Monday and I will get it Tuesday. Since overnight shipping does not work on the weekends
Ordered monday night, had to call in to verify CC info and was told phones should be in sometime Thursday and will ship Friday.
The rep said this was not concrete so things may change.
My order shows Ready for Fulfillment, and Carrier Approval on the second status.
I cancelled my order with them...I used a referall and got $25 off making my wirefly order $125. I then went on chat and requested free overnight and they did it. I placed the order at 1pm on Wednesday, 9/14 and 3 hours later at 4pm it showed shipped. They are actually going out tomm, so I'll have it by friday
you have to ask the chat reps to "expedite your order by forwarding your account to the activation team" they will do it and next thing you know, your status is literally changing through the steps every 15 mins....they are quick!
I have a corp account which doesn't have activation fees, so I'm good. In my entire history with sprint, i've never had a single activation fee. it all depends on which corp discount you have
if you want to still place a order and want $25 off, just use my link and we'll both save that amount.
http://wirefly.tellapal.com/a/clk/1TFmy
eyecon82 said:
I cancelled my order with them...I used a referall and got $25 off making my wirefly order $125. I then went on chat and requested free overnight and they did it. I placed the order at 1pm on Wednesday, 9/14 and 3 hours later at 4pm it showed shipped. They are actually going out tomm, so I'll have it by friday
you have to ask the chat reps to "expedite your order by forwarding your account to the activation team" they will do it and next thing you know, your status is literally changing through the steps every 15 mins....they are quick!
I have a corp account which doesn't have activation fees, so I'm good. In my entire history with sprint, i've never had a single activation fee. it all depends on which corp discount you have
if you want to still place a order and want $25 off, just use my link and we'll both save that amount.
http://wirefly.tellapal.com/a/clk/1TFmy
Click to expand...
Click to collapse
I think Ima do this.. Freaking LetsTalk! I want my phone ON FRIDAY! lol
The 25 off is not up front?
Well, at this rate 1am eastern thurs. If anyone were to change over to wirefly now, do you think they'd still ship it out thurs? They'ed probably end up going out on Friday at this point, no?
00Soul said:
Well, at this rate 1am eastern thurs. If anyone were to change over to wirefly now, do you think they'd still ship it out thurs? They'ed probably end up going out on Friday at this point, no?
Click to expand...
Click to collapse
Hmmm I dont know. LoL I want, I just want my phone before the WHOLE weekend pass. I'm stuck in letstalk.com huh?
NeeceeBabe said:
I think Ima do this.. Freaking LetsTalk! I want my phone ON FRIDAY! lol
The 25 off is not up front?
Click to expand...
Click to collapse
00Soul said:
Well, at this rate 1am eastern thurs. If anyone were to change over to wirefly now, do you think they'd still ship it out thurs? They'ed probably end up going out on Friday at this point, no?
Click to expand...
Click to collapse
the main thing is you have to keep pestering them every step of the way....their status updates are deadly accurate....
i had to call in twice since it said so and as soon as I hung up, it went back to normal. Something about a mismatch with my pin. and verify my address
so keep a look out on your status ...they are really quick about it seems....
i think the main ting is to get them to give u free overnight and it will bump you
i honestly had 3 orders placed....letstalk, amazon, and now wirefly. They don't activate your account or touch your upgrade till they actually open the box to program your phone and when one does it first, others can't do it. I still cancelled both orders though
with the $$, it only places a hold on your credit card, not actually charging it till shipping. so no mess to clean up.
---------- Post added at 12:09 AM ---------- Previous post was at 12:06 AM ----------
NeeceeBabe said:
Hmmm I dont know. LoL I want, I just want my phone before the WHOLE weekend pass. I'm stuck in letstalk.com huh?
Click to expand...
Click to collapse
you can still place orders with other companies....when one gets to activating it first, they'll get it...the 2nd one will be denied and order auto cancelled since u arn't eligible for an upgrade
SO your saying if I were to cancel my Letstalk order tomorrow, Do a wirefly tonight. I JUST might get my phone on friday???
NeeceeBabe said:
The 25 off is not up front?
Click to expand...
Click to collapse
here is a CTRL C V of what it says on the website
"* Referral rewards require the purchase of at least one mobile device and a qualified carrier service plan without the deactivation of your phone or downgrading of any feature or rate plan for a minimum of 90 days after activation date. Additional terms and restrictions apply, see http://wirefly.tellapal.com/terms for details."
---------- Post added at 12:15 AM ---------- Previous post was at 12:12 AM ----------
NeeceeBabe said:
SO your saying if I were to cancel my Letstalk order tomorrow, Do a wirefly tonight. I JUST might get my phone on friday???
Click to expand...
Click to collapse
exactly, but remember to utilize the online chat and ask for free shiping because letstalk has the free overnight
after that, go to another rep and ask them to expedite you
NeeceeBabe said:
SO your saying if I were to cancel my Letstalk order tomorrow, Do a wirefly tonight. I JUST might get my phone on friday???
Click to expand...
Click to collapse
If you pull this off please let us know. Just seems kind of late in the process for them to get ship it out to you before friday. If it was still 1pm 9/14 I'd say go for it, but 1:30am 9/15...
Do regular people (non-corporate account holders) get free activation at wirefly?
00Soul said:
If you pull this off please let us know. Just seems kind of late in the process for them to get ship it out to you before friday. If it was still 1pm 9/14 I'd say go for it, but 1:30am 9/15...
Do regular people (non-corporate account holders) get free activation at wirefly?
Click to expand...
Click to collapse
I was about too until I realized it would be 150 upfront and like 30days later u get the 25back. Smh I would want to buy a converter right now with that 25bucks lol.
Also my car payment is due this friday, My check wont go through with all these pending statuses lol.
Did you at least get the $25 off referral from Letstalk?
Just called about my order that was placed on monday. She said her supervisor told her they wouldn't be getting the phone in until friday and if they got them early enough, they would go out that day. Thus making the earliest I would see it, would be monday. I got nosey and asked how many orders they had so I could find out if it may go straight to backorder. She said at this point they only had about 100 orders for the phone and they had way more than that coming in. I know this may conflict with what others have been told, but that was the story that I got.
Sent from my SPH-D700 using XDA App
chrisnosleep said:
She said at this point they only had about 100 orders for the phone and they had way more than that coming in.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I hope this is the case. Some of their reps seem really dodgy to me, like they really hate their jobs.
Even if LetsTalk takes an extra week to ship, I don't mind, as I only payed $80 for this superphone. Sure I'd be disappointed, but still an amazing deal.
^Agreed^ but as with most all my purchases I want immediate gratification.
WhiteZero said:
Even if LetsTalk takes an extra week to ship, I don't mind, as I only payed $80 for this superphone. Sure I'd be disappointed, but still an amazing deal.
Click to expand...
Click to collapse
I agree, getting my upgrade for 123.99 with free overnight shipping, waived activation, and no tax is totally worth the wait.

Receiving my Galaxy Nexus today!

According to FedEx i will be receiving my (2nd) Galaxy Nexus. The first one i had a friend make me an interesting offer to buy it from me. So i sold it. Now im finally getting my second one. Here's to hoping that the screen isn't covered in lines and banding. The first GN i purchased i had it sent to my work address. Being that im off today i made sure it was shipped to my home, anyone have any idea what time FedEx delivers to residential? I have an odd address location (Court Way aka alley) and want to be ready for the arrival. Thanks!
When they deliver depends on the route in your area.
Here at work, they deliver at 9AM, my house they deliver around 11AM but at my old house they delivered in the afternoon.
Received my GN about an hour ago. Called Negri for a replacement/refund as the SIM card is not being read :-(
serialtoon said:
Received my GN about an hour ago. Called Negri for a replacement/refund as the SIM card is not being read :-(
Click to expand...
Click to collapse
Can you try another SIM card? (Friend, significant other, willing neighbour, unwilling neighbour...)
Rather be 100% sure it's the handset and not an easily replaced SIM card.
Is_907 said:
Can you try another SIM card? (Friend, significant other, willing neighbour, unwilling neighbour...)
Rather be 100% sure it's the handset and not an easily replaced SIM card.
Click to expand...
Click to collapse
I have a T-Mobile account and an AT&T account. Both SIMs dont work. It appears that the pins on the SIM tray are bent out to hell and some are broken off. I already contacted them and spoke with Sergio. 1 hr later he emailed me a prepaid FedEx label. I sent the phone out and its on its way to their warehouse. Great customer service!
serialtoon said:
I have a T-Mobile account and an AT&T account. Both SIMs dont work. It appears that the pins on the SIM tray are bent out to hell and some are broken off. I already contacted them and spoke with Sergio. 1 hr later he emailed me a prepaid FedEx label. I sent the phone out and its on its way to their warehouse. Great customer service!
Click to expand...
Click to collapse
Especially with your location, should be nice and easy!
serialtoon said:
I have a T-Mobile account and an AT&T account. Both SIMs dont work. It appears that the pins on the SIM tray are bent out to hell and some are broken off. I already contacted them and spoke with Sergio. 1 hr later he emailed me a prepaid FedEx label. I sent the phone out and its on its way to their warehouse. Great customer service!
Click to expand...
Click to collapse
That's awesome! Love to hear that kind of feedback. Means I am more likely to buy there some time.
Is_907 said:
That's awesome! Love to hear that kind of feedback. Means I am more likely to buy there some time.
Click to expand...
Click to collapse
Yup i even got the phone yesterday! They do some great work there. To top it off the phone is now 622$ shipped from them if you use the 25$ coupon they have. Loving the phone.
From where you got it. I am going to get one but I don't know from where. I want to use coupons to get any kind of discount. If you please can tell me from where and if also u have any valid coupon to use.
serialtoon said:
Yup i even got the phone yesterday! They do some great work there. To top it off the phone is now 622$ shipped from them if you use the 25$ coupon they have. Loving the phone.
Click to expand...
Click to collapse
Nvm. Looks like "sb25offkhk" works for $25 off the titanium silver model.
Also on another note, the coupon "GIFT" works for $30 off the pre-order of the white version, but won't work on the black version... interesting.

Anyone else get the "get excited about your new S8 Plus" text from TMobile?

I got a text earlier this evening that was all about how it releases the 21st but that they're shipping mine on the 19th "prior to its release". Not sure if that means that they're releasing it early or that they're shipping it then and I should get it by the 21st.
sanjsrik said:
I got a text earlier this evening that was all about how it releases the 21st but that they're shipping mine on the 19th "prior to its release". Not sure if that means that they're releasing it early or that they're shipping it then and I should get it by the 21st.
Click to expand...
Click to collapse
No text. Now I'm gonna worry until I get one lol.
Sent from my SM-G935T using Tapatalk
Yes I sure did... Very excited
Sent from my SM-N920T using Tapatalk
When will tmobile most likely try to charge my card? I won't have the funds available until Thursday. Hope it's not until then.
Sent from my LG-H918 using Tapatalk
neophilly said:
Yes I sure did... Very excited
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Ok. Now I really am worried. Ordered 2. No texts. That first night was a mess dealing with tmobile. Orders show as in process. Hope it's all good.
Sent from my SM-G935T using Tapatalk
i ordered one on the 8th and got no text yet.
Received text, no movement though on the website.
I received the text yesterday around 3pm PST from T-Mob. This morning my card was charged.
rizoh66 said:
I received the text yesterday around 3pm PST from T-Mob. This morning my card was charged.
Click to expand...
Click to collapse
See, that's interesting, they are NOT supposed to charge until the product ships. I'd call and ask why your card was charged if they're not shipping for another week at least?
been here done this.
ALot of times tmobile will ship out a day early. When i got my note 7. I got it 2 days before release.
They ship it with next day air 2 days before release.
SO with it being a launch date of 20/21 they will probably ship out next day air on the 18 night or 19 morning. and most will get there phones.
the 19 or 20.
sanjsrik said:
See, that's interesting, they are NOT supposed to charge until the product ships. I'd call and ask why your card was charged if they're not shipping for another week at least?
Click to expand...
Click to collapse
I'll let it be for a couple days and see if there are any movements from UPS or T-Mob. I was part of the Note 7 pre-order parade and got my hopes up for nothing.
rizoh66 said:
I'll let it be for a couple days and see if there are any movements from UPS or T-Mob. I was part of the Note 7 pre-order parade and got my hopes up for nothing.
Click to expand...
Click to collapse
My credit card hasn't been charged yet, so you're special then.
rizoh66 said:
I received the text yesterday around 3pm PST from T-Mob. This morning my card was charged.
Click to expand...
Click to collapse
Got the same thing. It's an authorization though. So just a hold, not a purchase
Sent from my SM-G935T using Tapatalk
sanjsrik said:
My credit card hasn't been charged yet, so you're special then.
Click to expand...
Click to collapse
And you're not...
rizoh66 said:
And you're not...
Click to expand...
Click to collapse
Well, considering your credit card has been charged a week early which means that you're accruing interest for a product you won't receive for at least a week, I think I'm very special since I'm not accruing that weeks' worth of interest on my credit card as mine hasn't been charged.
So, yup. I'm not that "kind" of special. I'm the special who won't be paying for fees for a week.
sanjsrik said:
Well, considering your credit card has been charged a week early which means that you're accruing interest for a product you won't receive for at least a week, I think I'm very special since I'm not accruing that weeks' worth of interest on my credit card as mine hasn't been charged.
So, yup. I'm not that "kind" of special. I'm the special who won't be paying for fees for a week.
Click to expand...
Click to collapse
You need a better credit card if you are paying fees on a purchase that hasn't been billed yet.
tourbound129 said:
You need a better credit card if you are paying fees on a purchase that hasn't been billed yet.
Click to expand...
Click to collapse
For the logic impaired...
YOU are paying fees for a product that was charged to a credit card that hasn't shipped yet that means 7 days of fees for I WILL NOT be paying fees as my credit card has NOT been charged as the product hasn't been shipped yet.
If anything, I'd suggest YOU contact the credit card because YOU will be paying fees for a product that hasn't shipped and will not ship FOR A WEEK.
I, on the other hand, WILL NOT be paying fees because I have NOT had my credit card charged.
You do realize, I wrote EXACTLY what I explained in detail in those lines above and you completely misunderstood what I wrote?
sanjsrik said:
For the logic impaired...
YOU are paying fees for a product that was charged to a credit card that hasn't shipped yet that means 7 days of fees for I WILL NOT be paying fees as my credit card has NOT been charged as the product hasn't been shipped yet.
If anything, I'd suggest YOU contact the credit card because YOU will be paying fees for a product that hasn't shipped and will not ship FOR A WEEK.
I, on the other hand, WILL NOT be paying fees because I have NOT had my credit card charged.
You do realize, I wrote EXACTLY what I explained in detail in those lines above and you completely misunderstood what I wrote?
Click to expand...
Click to collapse
I don't pay any fees on my credit card for anything I buy because I pay my statement in Full every month.
But by all means, enjoy your fees.
tourbound129 said:
I don't pay any fees on my credit card for anything I buy because I pay my statement in Full every month.
But by all means, enjoy your fees.
Click to expand...
Click to collapse
You win. Logic be damned.
The phrase I'm reminded of here is never argue with an idiot, he'll drag you down to his level and beat you with experience.
sanjsrik said:
Well, considering your credit card has been charged a week early which means that you're accruing interest for a product you won't receive for at least a week, I think I'm very special since I'm not accruing that weeks' worth of interest on my credit card as mine hasn't been charged.
So, yup. I'm not that "kind" of special. I'm the special who won't be paying for fees for a week.
Click to expand...
Click to collapse
It's my debit card... You're still not special.

Samsung's return policy?

Wondering what their return policy is? Also how long can I hold on to my trade in? If Samsung can't fix the supposedly sht camera during the return period, I will be doing a return.
15 days to ship the trade in.
30 days for returns of you bought with credit/debit card.
14 days for returns if you bought with Samsung credit/upgrade programs.
Either case 15% restock fee.
http://d1ptcuca2no1cq.cloudfront.net/docs/faq.html#tradeinpromotions
_Dennis_ said:
15 days to ship the trade in.
30 days for returns of you bought with credit/debit card.
14 days for returns if you bought with Samsung credit/upgrade programs.
Either case 15% restock fee.
http://d1ptcuca2no1cq.cloudfront.net/docs/faq.html#tradeinpromotions
Click to expand...
Click to collapse
They're going to keep $240 on a $1599 purchase? Ouch!
$35-$50 carrier assessed restock fees are a bargain in comparison!
cpufrost said:
They're going to keep $240 on a $1599 purchase? Ouch!
$35-$50 carrier assessed restock fees are a bargain in comparison!
Click to expand...
Click to collapse
Guess so, though I'm sure there are ways around it.
"What is your return policy?
Please note that you may be charged a 15% Restocking Fee for non-defective returned items. The restocking fee does not apply to the GX-SM530CF Smart Media Player if it is returned within 30 days of purchase."
VZTech said:
Wondering what their return policy is? Also how long can I hold on to my trade in? If Samsung can't fix the supposedly sht camera during the return period, I will be doing a return.
Click to expand...
Click to collapse
If you knew about the sht Cameras then why did you order the phone in the first place? You could have waited. Shrug
Paul_Deemer said:
If you knew about the sht Cameras then why did you order the phone in the first place? You could have waited. Shrug
Click to expand...
Click to collapse
When you pre order the phone on day one, no one knew that there were camera issues. Shrug
droidrev71 said:
When you pre order the phone on day one, no one knew that there were camera issues. Shrug
Click to expand...
Click to collapse
Exactly! If Samsung charges me a 15% restock fee, I will be contacting my credit card for a dispute. If the camera really does suck, they should refund me 100%.
VZTech said:
Exactly! If Samsung charges me a 15% restock fee, I will be contacting my credit card for a dispute. If the camera really does suck, they should refund me 100%.
Click to expand...
Click to collapse
Your fine man.. if the camera is having issues they can't charge you a restocking fee. Just stick to your guns! Then like you said, you have your CC company for backup. If Samsung gives you a hard time I'd even say your CC company will back you up. I'm hoping they fix the issues and we don't need to worry about returning.
I've returned phone to them before and was not charged a restocking fee. It usually applies to opened accessories.
shollywood said:
I've returned phone to them before and was not charged a restocking fee. It usually applies to opened accessories.
Click to expand...
Click to collapse
Same, I returned two Note10 +'s about a month apart for the camera with no fees. As long as it's in like new condition with all the accessories it should be fine.
Not sure why people are claiming 15% restocking fees, I also returned my note 10 without any fees
Shuthefrontdoor said:
Not sure why people are claiming 15% restocking fees, I also returned my note 10 without any fees
Click to expand...
Click to collapse
People (me) provided a link showering they claim they charge a 15% restocking fee.
The link:
http://d1ptcuca2no1cq.cloudfront.net/docs/faq.html#tradeinpromotions
_Dennis_ said:
People (me) provided a link showering they claim they charge a 15% restocking fee.
The link:
http://d1ptcuca2no1cq.cloudfront.net/docs/faq.html#tradeinpromotions
Click to expand...
Click to collapse
Just for clarification and peace of mind I asked via chat and they said no restocking fee
Shuthefrontdoor said:
Just for clarification and peace of mind I asked via chat and they said no restocking fee
Click to expand...
Click to collapse
That's good, I want trying to post inaccurate info, but instead what I found from Samsung's own sure.
Good to know they don't have a restocking fee though, since I have 2 Ultras on the way and only really want 1 lol.
_Dennis_ said:
That's good, I want trying to post inaccurate info, but instead what I found from Samsung's own sure.
Good to know they don't have a restocking fee though, since I have 2 Ultras on the way and only really want 1 lol.
Click to expand...
Click to collapse
Yes the way the site words it is a bit misleading, but good to know for those who are on the fence, now I'm excited for tomorrow delivery!

how to get my credit ?

hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
juggamonkey said:
hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
Click to expand...
Click to collapse
You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
_Dennis_ said:
You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
Click to expand...
Click to collapse
registering starts on march 4th
Ok thank you all
Just spoke with Samsung and they said to try again on March 4th.
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
coldcrush390 said:
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
Click to expand...
Click to collapse
I read their terms and it says, if you don't use any of the credit, you'll get it emailed to you 15 days after delivery of your phone. If you used only a partial, you'll lose whatever's remaining. Glad Samsung sent you a promo code for that $50. They sent me one for $70 because they kept canceling my order.
I chatted with Samsung today informimg that I received my pre-ordered Ultra from T-mobile yesterday and I wanted to know how to claim my $200 store credit.
They informed that the promotion starts on 03/05 and to check the inbox in the Shop Samsung app and the instructions will be there on how to get the $200 credit which involves uploading my receipt in which they will then verify.
Attached are my chat logs for reference
The credit is active on Shop now, but mine did not work the first time. I contacted Samsung and they said that the servers are overwhelmed right now. They also recommended that I uninstall and reinstall the app and to try again. It worked okay that time and I was able to complete the registration process for the credit. Now it's just pending approval.
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
Click to expand...
Click to collapse
So i contacted the chat again and the support guy wasn't much help, but almost right on the 12 hour mark, just got a notification that is has been approved. Now it says "Congratulations! Your submission has been approved." and then below it says "Your Samsung credit will be delivered soon. Your Samsung credit will be delivered in approximately 4-6 weeks" fml.....
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
Worked for me. Got almost instant approval and no proof of purchase.
joe12401 said:
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
Click to expand...
Click to collapse
yeah, every one has to. I think its to see the date of purchase to prove you pre-ordered it. Which i get, but its still stupid since the phone isnt even on shelves yet. so yes, we obviously pre-ordered it...
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
Click to expand...
Click to collapse
The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
_Dennis_ said:
The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
Click to expand...
Click to collapse
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
Click to expand...
Click to collapse
the approval was instant for me (like couple hours). the credit will take some time because its not just 1 or 2 people getting it.
this was simlar to my note 9 preorder promotion, when i got the free akg headphones. the approval took longer than this one (about a week).
the headphones got delivered in about 3 weeks.
just be patient. its not a life or death situation
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
Click to expand...
Click to collapse
Samsung doesn't care where you buy the phone, they make money either way. What they don't want is you buying the phone and returning it yet so getting the bonus. If you buy it from them, and you don't return the bonus items, they just reduce your refund. If you buy it from Verizon and claim the bonus, it's harder to get their money back if you return the phone.
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
Wadech said:
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
Click to expand...
Click to collapse
im getting black (assuming they stay in stock by the time i get the credit) buds+ and the 45w charger for work. My charger at work is so old that it cant charge while screen is on, only keep it from depleting.

Categories

Resources