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I dropped my phone today for the first time which caused the screen to badly crack, it still runs good but obviously i'm not happy. i'm within the 30 day window for verizon, would this apply? Not sure what to do, help would be appreciated.
Sent from my ADR6300 using Tapatalk
I think that calling Verizon would get you the best answer. Hopefully, you got the phone with insurance.
Told the guy to add insurance and he didn't, his bad for not doing, my
bad for not checking. Considering adding insurance, dealing with a broken screen for 3 weeks or so, then filing a claim.
Sent from my ADR6300 using Tapatalk
There are places that replace screens on iphones, this one is very new, but should be available.
Email these people and see if they have it just not up on their site yet.
http://www.pdasmart.com/pda-phones-screen-center.htm
Also did you break the screen or the digitizer?
Was the phone in a case?
Did it have the screen protector?
This could be useful information for all of us.
Just the glass screen, lcd still perfect, no protector or case. Checking the website now, thank you all very much
EDIT: did not see anything on the site. Thinking of adding insurance tmrw, and getting a screen protector to cover glass so I don't risk cutting myself.
Sent from my ADR6300 using Tapatalk
Extended Warranty
Is there any possible excuse the warranty would cover regarding a broken screen? I can't think of anything that won't end up being my fault. If anyone good at legal garble could help I would greatly appreciate it. Thank you.
http://support.vzw.com/terms/products/extended_warranty.html
You can just tell them you dropped it. Make sure you get the total equipment protection. Being that the DI is so new you may get a new phone not a refirb. Without INS I still think you fall under the MFG warranty but it won't cover a dropped phone.
Added insurance, as a guideline, how long should I wait before filing a claim? Any ideas?
Sent from my ADR6300 using Tapatalk
It should say somewhere on the website. It is usually a 30 day waiting period to discourage people from doing what you are doing. From what I see, there is a 30 day wait and a $89 deductible.
Didn't see anything on the site, sadly my phone fell out of my pocket getting into a truck at work this morning, good thing I have insurance
Sent from my ADR6300 using Tapatalk
Here is the web site to file a claim...give it a go!
http://www.phoneclaim.com/verizon
I wanna see a picture of this cracked screen.. just curious.
UgXvibe said:
I wanna see a picture of this cracked screen.. just curious.
Click to expand...
Click to collapse
Added a few pictures...Just glad the phone works as is, except for the slowly moving red blob moving across my screen...not good haha. Thanks for everyones help!
Was gonna make a joke about having root(I don't), but it's probably still to soon. lol
Ouch, I think I would cry.. good luck to ya.
Ouch is right.
I emailed HTC asking about replacement screens and they have not got back to me.
I know they will be available, but I don't know when.
Thanks for the sympathy guys, tried to file insurance claim today, not surprisingly I have to wait due to backorder.
Got an email from the guy at
http://www.pdasmart.com/pda-phones-screen-center.htm he will be getting screens for the DI next week, hopefully that can help someone else.
EDIT: Thanks for the site Lino.
Sent from my ADR6300 using Tapatalk
when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible
Click to expand...
Click to collapse
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
Sent from my ADR6300 using Tapatalk
tcberg2010 said:
Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference
Click to expand...
Click to collapse
You better get a good case and screen protector this time sir!
You better get a good case and screen protector this time sir!
Click to expand...
Click to collapse
Oh trust me I will be. Getting a zagg screen protector, still looking around for cases.
Sent from my ADR6300 using Tapatalk
Can anyone tell me where can I buy a kit for my samsung galaxy s 2 t989d?
My son dropped the phone and display cracked and now its all black
Sent from my Galaxy Nexus using xda premium
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
or you could send to Samsung directly for official repair and 90 day warranty for $160 (including shipping)
Sent from my SGH-T989 using Tapatalk
Check warranty before anything
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
Click to expand...
Click to collapse
I actually work for Samsung and set up warranty repairs for phones the phone is OOW by condition. there will be a charge to fix, which is right about $160 to repair. but it creates a 90 day warranty on the device.
you can call
1-888-987-HELP (4357)
or 1-800-SAMSUNG
located on Samsung website
Sent from my SGH-T989 using Tapatalk
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
Click to expand...
Click to collapse
You breaking the screen is not covered under warranty.
Thanks for the info...I called samsung they gave me a number in Montreal Quebec...
They said phone not under warranty...
Called the other number they gave but they will not sell me the part and to repair will cost $275.00 plus tax
Sent from my Galaxy Nexus using xda premium
Who's your carrier and did you buy insurance ? For 7 bucks a month T-mo will replace no matter what or how something happens to your phone, including loss, (or kids). Last I checked $130.00 deductible, but for a 500.00 phone I'd say worth it. Just be sure they don't try to palm off a refurbished phone to you.
camalus said:
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
LOL, my kids are the same way with my phones and tablet, but I let them play on carpet and in the car ONLY! If there's a chance, they already know the answer.
I'm in the same boat with a cracked screen, does anyone know if there is a resin of some kind. Also I just had this phone swaped out by tmobile and I might be able to play a warranty card. This would be a really good bussiness if someone could come up with a crack screen resin . I have serched and only found one you tube video, but they are not selling a product.
My carrier is Telus..But when I purchased the phone I didn't need insurance cause it was for me.
Then comes the new Samsung galaxy nexus so I got it and gave my son my s2x...1 week later he.drops it
I'm waiting for a few friends I have in China to see what they can do
Sent from my Galaxy Nexus using xda premium
I just recently cracked my screen on my phone and I had it replaced. I had hd2 before that and I dropped on the ground and I had it replaced. T-mobile works with Asurion. I'm sure Asurion will ask you for the deductable which is about 130 dollars so go ahead and give them a call. They send you another phone by next business day. Make sure you explicitly request a new phone. 866-268-7221. This is Asurions number for tmobile clients.
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
Click to expand...
Click to collapse
Pics or it's not true
Also how did you go about the repair, please do tell !
airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
Click to expand...
Click to collapse
Do you remember where you got the part? I am having a hell of a time finding one. I am looking for the lcd and a screen replacement for a decent price. The only one I found was $130 on ebay.
They go for about $65 used, grade B-C. New ones are $100+-, MAKE SURE U ORDER THE RIGHT ONE! These phones can be completely taken apart and reassembled in less than a half hour. Any questions, hit me up.
Sent from my SGH-T989 using xda app-developers app
---------- Post added at 11:10 PM ---------- Previous post was at 11:00 PM ----------
Yeah, u can buy NEW, but as soon as u turn it on....ITS NOT NEW ANYMORE! A "fully working" used one is just as good, believe me, I fix about 6-8 phones a week for fun and also so my friends dont take their phones in to get fixed just to get taken for hundreds and hundreds of dollars when IT DOESN'T REALLY COST THAT MUCH TO FIX PHONES.
Sent from my SGH-T989 using xda app-developers app
Used display
Some S2 used displays have a dead pixels or gray lines. Which is getting worse with the time. Mine looks like "zebra" especially in the cold weather. So better to invest in a new one. Ebay has it for about $100 now.
Just FYI.
A new screen is roughly $90-100 on Flebay. I won't be fixing the t989 I found in my Pile 'O Junk, as it still works fine. Could probably buy a whole new one for that price.
However, the LG E970 with the broken glass and digitizer is going to get a new display... for only $75.
I got 2 t989's with serial numbers about 200 apart, both had cracked screens, I bought a new screen for (at the time) $145, then id swap motherboards once in a while for kicks, then my buddy wanted to buy one so I put one together all complete, damn near brand new condition, and noticed when people called they couldnt hear us (him), like as if the mute was on. Also, I shot some video with the camera and was saying TEST TEST 123 and played it back and couldn't hear anything. Any suggestions?
Sent from my SGH-T989 using xda app-developers app
Few coworkers of mine have T-mobile and are looking for a Samsung device for VPN support. Due to being in contract they're looking to get a good phone without breaking the bank. So that leads to the T-Mobile site selling refurbed T989s for $30.
Any refurbed owners want to offer any feedback? I think their greatest concern is the 90 day warranty - but from what I know on the E4GT it's extremely likely that if it breaks you'll notice it before then. They're not looking to root it or do anything special either, in case that's a factor.
TIA and I did search by XDA forum search on General & Q/A before posting - so hopefully that will avoid the flaming.
P.S. Hope you guys get the OTA today and that it has the eMMC fix in there as it is rumored to!
No one has a refurbed GS2 from T-mobile? Find that hard to believe....
TIA
Sent from my SPH-D710 using XDA
Bump
Sent from my SPH-D710 using XDA
garwynn said:
Bump
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
iwasblown said:
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Person was quoted 100 for new blaze or 30 for GS2 refurbed as a few of their upgrade options. Value plan, they mainly need for vpn support, good browser and terminal emulator.
My thought was get the GS2 for that price... But only if the refurb isn't junk.
Sent from my SPH-D710 using XDA
As for link, just go to T-Mobile's site and look at current phone list. Was there as web only special.
Sent from my SPH-D710 using XDA
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
jfarhat said:
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
Click to expand...
Click to collapse
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
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sphogat said:
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
Click to expand...
Click to collapse
That's why I wanted to get some opinions before deciding to suggest or not. My thinking is that there isn't much in the GS2 that easily breaks, so if they go for it then watch it carefully...
Sent from my SPH-D710 using XDA
floor, wnmenir
garwynn said:
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Sure are, they're making room for the GSIII!
So... New GS Blaze or GS2 refurb in your opinion?
Sent from my SPH-D710 using XDA
VoiD_Dweller said:
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Click to expand...
Click to collapse
Same here, I hardbricked my phone a couple months ago and I'm sure the replacement I received was a refurb. I haven't had any issues with it so far.
Sent from my SGH-T989 using XDA
garwynn said:
Bump
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I have a refurb right now. Looks brand new. Send as a handset exchange from my amaze cuz they had none to send me. Youd never get a refurb with any damage or scratches from T-Mobile. I also have the premium handset protection so its always warrentied. Dont see the need to pay extra when I always can get other ones if there is problems.
Also for the person who said Blaze or SG 2, comeon now, thats an obv answer
I have a Epic Touch I am selling!!!
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
G1ForFun said:
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
How can you tell which one you have? Mine is a refurb I got last week and seems perfectly fine
So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink
Dam
Sent from my SGH-T989 using Tapatalk 2
It pains me to see that. Sorry man.
Sent from my SGH-T989 using xda app-developers app
Sadly i've noticed from my old vibrant that the gorilla glass is not what's it's made out to be... When you take your phone apart you'll see.. If you bend the glass it breaks with ease, and if you put pressure in one small area it's done for. I swear plexiglass is stronger than the ****.
check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white
gypsy214 said:
check Amazon man. it cost about 50 bucks for the whole housing u can even find it in white
Click to expand...
Click to collapse
EBay revealed a new screen to cost up around 180 bucks. I say buy a new phone.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.
obsoletepower said:
I was afraid that this would happen to my phone so I bought a Ballistics case for it (since Otterbox decided NOT to make a grossly over-priced case for the T989). Anyway, I'm sorry this happened to you
I would scour ebay for parts or see if someone is selling a defunct t989 you could buy and scavenge the parts. You shouldn't have to pay more than $200 including shipping.
Click to expand...
Click to collapse
That's the price of a new phone...
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
elesbb said:
That's the price of a new phone...
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....
beezie916 said:
Not if he has to pay full price....this is why I get insurance....took me washing my phone 4 years ago and I have had insurance on every phone I have had sense.....
Click to expand...
Click to collapse
I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
Click to expand...
Click to collapse
Ha I had a very poor experience with asurion.. every time I got a device it was defective, I ended up taking two apart and melding it into one functional device. Glad your experience was better!
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
beezie916 said:
Well 9 times out of 10 when I have had to use the insurance....I have gotten a new phone and the few refurbished ones I got were all defective so then I called up and got a brand new one the next day....I will say not finding much in the way of G2s for less than 200 around here much yet....I got one for 180 but I got lucky
Click to expand...
Click to collapse
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
He said 9/10...
It could have been more that 10 times lol
Sent from my SGH-T989 using xda app-developers app
That sucks, but please tell us more about the stick figure holding a knife in your picture...
elesbb said:
I use to have insurance. But after paying ten bucks a month for 22 months, plus the 100 deductible, that's outrageous for a refurbished device. They go for 200 on Craigslist in my area. Insurance is a rip off.. in my experience
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Not really because you get warranty for life you can have as many exchange as you want even when you brick your phone plus it works for any phone that is or was used to your sim card so I think paying my end 5 bucks is well worth it.
And by the way you are right, if i ever crack my screen I prefer to get a new one. people the repair cell phone screens never leave as it used to be. you can tell a lot that the screen been replaced
---------- Post added at 07:43 PM ---------- Previous post was at 07:17 PM ----------
Dmkjr said:
Wait, you've used insurance 10 times? And 9 of them were new? You def need it.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Hahaha the only phone I got from a warranty exchange that was new from tmobile was when my sensation got a power button defect and tmobile gave me the amaze brand new in box as a warranty exchange. then a few days later i guess they figure about the glitch because the amaze was not long since it came out and took it off from their system as a alternative phone lol.
but guess what I'm kinda tik off from tmobile is that I called to change a plan for my sons phone and the rep could hear an echo so we ketp talking and she said that if I wanted a warranty exchange, my answer was there is no point on getting the same phone that my have the screen bleed or else cause of samsung defect and she had the guts to gave me these alternative phone that I was like omg I better stick to what i have.
1. HTC AMAZE 4G I already had it sold it for the sensation
2. Sidekick 4g
3. Nokia Lumia.
4. Samsung Galaxy S 4G.
5. HTC HD2
Phones that are not even compatible to the S2
Warranty exchange and insurance claim is different. You can exchange as many times as you like but you can only claim insurance twice in 365 days.
Sent from my SGH-T989 using xda app-developers app
The other difference with an insurance claim is you have to pay a deductable of about 130 per claim when you have the TMOBILE US insurance. I had the insurance on my last phone the HD2 and never used it. Have it on the SG2 as well. Have no idea what you get when you have to file a claim, lesser phone if the phone is discontinued or refurbished?
I had coverage on other phones with SquareTrade and their servce was great. Bought a used phone off eBay, put on the coverage. If something happens, they basically refund the cost for up to two years. Not considering the insurance is dirt cheap compared to the TMobile monthly cost.
free2saute said:
So after work last night we all got together to drink some beers and talk I took out phone to call the wife and phone slipped out my hand tried to grab it in the air and just added more force for impact now my GS2 looks like this :crying:
Now i need some help or the best place to replace screen maybe even looking to change it to a different color I am in California
And I don't drink
Click to expand...
Click to collapse
Ouch! Well, if this will make it feel better, I've had worse:
Phone + Pavement + Bus # 85 = I'll leave the state of the phone to your imagination. I will, however, say that the SIM card inside was also dead.
And if that didn't make you feel better, I hope it at least made you laugh (I can tell you I wasn't laughing when I saw the result of this combo). That was expen$ive.
Ok, here's the deal: the glass on your phone is just that: glass. What makes it strong is that it's laminated: several layers of glass at tension against each other. You compromise one layer, the entire piece of glass is garbage, it cracks in a spiderweb pattern like what you see. So your glass is a goner.
What about the digitizer under it? Test it very carefully: touch everywhere on your screen and test if the phone will detect it. If not, your digitizer is gone too, you do need that $180 screen assembly. What about the LCD? Any dead pixels / lines / areas?
HOWEVER
If the LCD and the digitizer still work, there is some hope yet: your glass is broken, but your phone still works! What you need to do now is find a way to glue it together again. It will never be like new. It will never be strong again, and your phone will probably die a nasty screen death within a year or so, but that's a year you don't have to buy another phone. I think Walmart has some service to repair broken glass (at least here it does). If the digitizer works, that is. IF it works. And IF your LCD is not damaged. And IF that service is what it claims to be.
Don't expect miracles, your best case scenario is a phone with visual artifacts from the broken glass.
Damn ...
Heard they were now selling our phone for $299 brand new. Not sure how much truth there is to that since I'm in Canada but worth looking into.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device
elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
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I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
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Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
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I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
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So they want me to send this one back, and when they receive it, they will send another one back..
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If I get the original one back, does anyone know if they can tell I had it apart?
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I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
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Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
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elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
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Did you call? Are they sending your original back?
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monkeypaws said:
Did you call? Are they sending your original back?
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I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
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