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Just received my GN from Expansys a few days ago (I'm in CA) and I'm looking for the right insurance for it. Does anyone have any advice on which one to go with? Do they both cover grey market devices? Does anybody have any experience with either one?
Sent from my Galaxy Nexus using XDA App
I called sqauretrade about my imported GN... They said that they might not cover it because it is a black market products... He said that if you can get it serviced in America, then they could cover it. But if you need to send it out of the country in case of a repair, it sounded like they won't warranty the product.. I use sqauretrade for all my new appliances so I know their good, I would just give them a call and tell them you have a imported phone...
Squaretrade will NOT cover this phone.
Ensquared will.
joshnichols189 said:
Squaretrade will NOT cover this phone.
Ensquared will.
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Thank God I read this! I was about to purchase 2 warranties for my Nexus'!
Have any details on the deductible or how much the plans cost?
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Ensquared will definitely cover the Galaxy Nexus. I purchased mine through Negri and its all good.
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seh6183 said:
Thank God I read this! I was about to purchase 2 warranties for my Nexus'!
Have any details on the deductible or how much the plans cost?
Sent from my SAMSUNG-SGH-I777 using XDA App
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ensquared.com
$58 for one year + $75 deductible up to two claims
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greensnow said:
ensquared.com
$58 for one year + $75 deductible up to two claims
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Click to collapse
Wow their plans are much better.
Sent from my SAMSUNG-SGH-I777 using XDA App
Bought my square trade warranty online... bummer if they won't honor my warranty. I listed where I bought the phone. Its not black market its grey market. The site will insure eBay products so this doesn't make any sense. If I could use the Samsung warranty I would never have needed this! Nothing in their agreement said anything about not insuring my phone.
Sent from my Galaxy Nexus using xda premium
Negri will warranty the phone for 1 year, but they just send it to Sammy for you.
This ensquared warranty sounds interesting as I emailed SquareTrade back when I first bought it and they said they would NOT cover it.
This is definitely interesting. Does anyone have any experience with Ensquared? I have never even heard of them...
Sent from my Galaxy Nexus using xda premium
I wonder if squaretrade will honor a claim on my GN. It is purchased from Dailysteal, and the item page says nothing about imported, US plug charger inside the box. I even uploaded the receipt and it says approved on the warranty page.
same here. They have the receipt and everything. My phone is Korean with a little banding but it gets great banding and UV/of well so I'm just going to keep it. Would have rather had the Chinese made model
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BruceCLin said:
I wonder if squaretrade will honor a claim on my GN. It is purchased from Dailysteal, and the item page says nothing about imported, US plug charger inside the box. I even uploaded the receipt and it says approved on the warranty page.
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That has nothing to do with anything. If it is not a Verizon Galaxy Nexus it came from Europe, whether your charger is US or not.
There was a huge thread on this in Q&A a while back and Squaretrade will not cover a GSM Galaxy Nexus.
Hmmm i'm looking at the ensquared one for my Canadain Nexus. I mean that seems to be a good price for insurance i just never heard anything about them. Can anyone vouch for them ?
Guys, I really don't think Ensquared covers the international GN.
From their terms: http://www.ensquared.com/1_Year_Phone_Insurance_Terms.htm
Under exclusions:
Covered Products not readily available in the United States through Communication Service Providers (overseas unlocked phones).
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I honestly really don't see any company offering insurance for a grey market item. The only way I see to have a warranty is through Negri or Expansys, who will physically handle the phone for warranty work in the UK.
This morning I had to place an insurance claim for my Galaxy Nexus with Ensquared. They took the claim and said I should have the new device within 1-2 business days. I'll keep you guys updated.
NextNexus said:
This morning I had to place an insurance claim for my Galaxy Nexus with Ensquared. They took the claim and said I should have the new device within 1-2 business days. I'll keep you guys updated.
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What is their deductible and I'd assume you're referring to the GSM version?
jonathan3579 said:
What is their deductible and I'd assume you're referring to the GSM version?
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Yes and $75.
Damnit, I just bought a Squaretrade warranty through eBay for my GSM Gnex. If they don't cover it, is there any way to cancel my warranty?
EDIT: Just got off the phone with Square Trade. They said since my phone was purchased on eBay it will be covered under their warranty. *phew*
I bought the phone through newegg, and purchased their 1 year ADH phone warranty, is that good, or did i make a mistake?
Now I understand that there have been quite a few threads on insurances companies but I want to know what you guys went for and why.
SquareTrade covers everything except lost and stolen but i have seen exceptional reviews with them
-They require you to buy their insurance within 30days
-$69 for 1 year (Coverage up to $750)
-$99 deductible
Ensquared does cover lost and stolen and I have seen decent reviews with them.
-They require you to buy their insurance within 90days
-Claims all phones are replaced NEW
-$58.99 for 1 year (Coverage up to $1000)
-Max of $75 deductible on any smartphone
I've read much on SquareTrade but i havent found much on Ensquared in terms of reviews. If anyone does have experience with Ensquared that would be nice. Insurance that covers lost and stolen is golden.
Now there are other companies too such as Negri and Asurion. I've read Negri is unreliable with their umbrella insurance company. Asurion is okay but doesnt cover every carrier.
Input would be great. Remember, we all just want to secure our investments
Also interested. I have a coupon for square trade, but ensquared is tempting with those prices.
Att/Asurion is pushing it with that $200 deductable
I wouldn't recommend Ensquared. Here's why.
mysterioustko said:
I wouldn't recommend Ensquared. Here's why.
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I read that but I've also read positive ones. If you go to the xda thread that he links in his write up, you can see good experiences on the last page.
Sent from my SPH-D710 using xda premium
iastonish said:
Also interested. I have a coupon for square trade, but ensquared is tempting with those prices.
Att/Asurion is pushing it with that $200 deductable
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Yeah I agree about that with Asurion. And haha lucky, wish I had a coupon too
Sent from my SPH-D710 using xda premium
Subscribed for more user reviews. :good:
Had a friend use Ensquared. She had a At&t Samsung Captivate, lost it, and filed a claim. They sent out a brand new international S2 as a replacement (when they were JUST released).
She later found the Captivate, and they told her she can go ahead and keep both phones. Cool.
bigb252 said:
Had a friend use Ensquared. She had a At&t Samsung Captivate, lost it, and filed a claim. They sent out a brand new international S2 as a replacement (when they were JUST released).
She later found the Captivate, and they told her she can go ahead and keep both phones. Cool.
Click to expand...
Click to collapse
Yeah these are the type of reviews I'm looking for
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I've used square trade over the years and have been very satisfied
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msd24200 said:
I've used square trade over the years and have been very satisfied
Sent from my SAMSUNG-SGH-I747 using xda premium
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So have I, on many many electronic devices.... but their rates are just ridiculous now! Here's an email dated 7.7.07 (odd....)
SquareTrade Care Plans are available everywhere you shop, whether it's Amazon.com, Best Buy, or your local store, and always cost just 10% of the purchase price.
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10% of the purchase price? That would have been $15 for me buying this phone.... What about big expenses? Here's one from 11.23.07:
Covered Plan Price:
$87.74
Coverage Term:
3 years
Level of Coverage:
Standard
Covered Item:
Phones & PDAs
Other
Coverage Amount:
$749.99
Coverage Starts:
11/14/2007
Coverage Through:
11/14/2010
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Yes, I did buy my first unlocked, international Windows Mobile phone for $750 back in the day, it was F-ing nuts.... okay, okay, so times change, let's see something newer and more relevant then! On 7.21.10, I bought my girlfriend a warranty for her Captivate, here's the breakdown:
Your Care Plan Summary
Care Plan Price $67.20
Care Plan Term 2 Years
Level of Coverage ADH
Covered Item Phones & PDAs - Samsung
(later on in the email....)
A $50 deductible applies on ADH-related claims for Cell Phones only.
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That's on par with today's plans, and they have nearly doubled the purchase price and has doubled the deductible! There's got to be a better solution here, especially when we all baby the crap out of these phones and only have an accident every 5-6 warranties or something....
I haven't had any experience with those two companies, but might I suggest you look into Best Buy? Within the initial 30 days you can add it. Its $9.99 a month, they don't cover lost or stolen, but don't have a deductible. I've used them on my Original Galaxy S II, when the screen broke they shipped it off and then gave me the cash value. I used the in store cash value to get the Skyrocket. Anyway, just an idea!
I think I'm gonna go with ensquared lol
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I think I am too. I've never broken a phone before but after buying this off contract I don't want to risk it.
I tried best buy but since I'm tmobile and didn't buy it from them I can not get their insurance, black tie.
Sent from my SGH-T999 using xda premium
You can get best buy insurance regardless of where you buy it from
Sent from my SPH-L710 using xda premium
circuit.007 said:
I think I am too. I've never broken a phone before but after buying this off contract I don't want to risk it.
I tried best buy but since I'm tmobile and didn't buy it from them I can not get their insurance, black tie.
Sent from my SGH-T999 using xda premium
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I'll just feel safer with insurance. Just to have a good mindset haha. And best buy sounds okay to me if they accept our phone like the guy above me says. Oh well
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Just curious, does best buy cover international phones?
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gtuansdiamm said:
You can get best buy insurance regardless of where you buy it from
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I asked them once and they told me I had to buy the phone there to get it.
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I am interested in this as well. And for whatever it is worth here are the BBB ratings for the "big three" discussed. (can't yet post links)
Ensquared has an A- rating with BBB.
Squaretrade has an A+ rating with BBB.
Asurion has an A+ rating with BBB.
ctbaker said:
I am interested in this as well. And for whatever it is worth here are the BBB ratings for the "big three" discussed. (can't yet post links)
Ensquared has an A- rating with BBB.
Squaretrade has an A+ rating with BBB.
Asurion has an A+ rating with BBB.
Click to expand...
Click to collapse
Asurion with a A+ rating? I find that very hard to believe.
ctbaker said:
I am interested in this as well. And for whatever it is worth here are the BBB ratings for the "big three" discussed. (can't yet post links)
Ensquared has an A- rating with BBB.
Squaretrade has an A+ rating with BBB.
Asurion has an A+ rating with BBB.
Click to expand...
Click to collapse
I can live with an A- right? Haha
Sent from my GT-I9300 using xda premium
squaretrade is around $100 with coupon...which is 1/6 of the gnote's price. typically, that ratio for me is about 1/4 the cost of the phone, so it never seemed worth it. my current phone is the evo shift, which i don't think has gorilla glass, and amazingly, doesn't even have a scratch on the screen.
apparently, i'm very careful with my device (even on the second leg of the 2 year contract when i'm less careful with it). so i'm considering whether or not insurance is a sucker's bet or a good investment on this one.
what route did you guys go with?
Sent from my Transformer TF101 using Tapatalk 2
finalhit said:
squaretrade is around $100 with coupon...which is 1/6 of the gnote's price. typically, that ratio for me is about 1/4 the cost of the phone, so it never seemed worth it. my current phone is the evo shift, which i don't think has gorilla glass, and amazingly, doesn't even have a scratch on the screen.
apparently, i'm very careful with my device (even on the second leg of the 2 year contract when i'm less careful with it). so i'm considering whether or not insurance is a sucker's bet or a good investment on this one.
what route did you guys go with?
Sent from my Transformer TF101 using Tapatalk 2
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I will be for sure I have a 20% off somewhere in my email
Any info on this "Coupon" would be appreciated. Or is there a link to a coupon code?
KB112 said:
Any info on this "Coupon" would be appreciated. Or is there a link to a coupon code?
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Mine was emailed to me as a individual code
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@ Donnie, I'm guessing you have been a prior customer. That's why they sent the email. I'll have to see if I can find any general codes. Thanks.
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KB112 said:
@ Donnie, I'm guessing you have been a prior customer. That's why they sent the email. I'll have to see if I can find any general codes. Thanks.
Sent from my shooter using xda premium
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Yea never had to file a claim but this is my 4th
Sent from my SPH-L900 using Tapatalk 2
I never have a phone more than a year, and always did TEP. now with the crazy deductible and 11 per month i passed. Wife and i now both foo not have insurance, i hope it doesn't bite me. Going to stick 20 per month into a "oh crap i broke my phone" fund.
bwillet said:
I never have a phone more than a year, and always did TEP. now with the crazy deductible and 11 per month i passed. Wife and i now both foo not have insurance, i hope it doesn't bite me. Going to stick 20 per month into a "oh crap i broke my phone" fund.
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With S. T. You can always return the unused portion of your warranty. If you buy a 2year warranty and sell the phone after a year and do not choose to include it in the sale then log on and you return the half you haven't used time wise
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I bought one yesterday, but not before complaining that the iPhone 5, with the same 649.99 retail price tag, is $30 less than the "smartphone" plan. They sent me a coupon code for the difference
Sprint can keep their warranty for $11/mo. I'm now paying less than $5/mo with SquareTrade.
My girlfriend just lost her note 2 and I was wondering if the insurance will send us a new note 2 or a refurbished one . Anyone already went throigh insurance with this phone ?
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it'll most likely be a refurbished one. any warranty replacements are always refurbished phones so this case shouldn't be any different.
You won't know the difference both are new.
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I recieved a replacement about a month ago from asurion and it was brand new in a sealed box battery spen back cover. And I know of 3 other people on xda that have gown replacements thru asurion. All received new phones
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westkhalifa13 said:
My girlfriend just lost her note 2 and I was wondering if the insurance will send us a new note 2 or a refurbished one . Anyone already went throigh insurance with this phone ?
Sent from my SGH-T889 using xda app-developers app
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The replacement that I received through Asurion was refurbished.
PhilipTD said:
The replacement that I received through Asurion was refurbished.
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Click to collapse
I guess I got lucky .... if u can call it that. I broke my screen but at least I recieved a new one in return. .
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They can send you a new or refurbished depending on your luck. Of all my experience I have only heard, with own ears (and they kept their promise), Google, say that they only replace their warranty claims with new devices.
Well my girl ended up recieving a brand new replacement in sealed box with all accessories, which I thought was cool. Thank you guys for the replies and im thinking all replacements are new or refurbished according to reason for claim.
Every refurbished replacement I have gotten so far (all android phone historically) have come with a defect and I call Asurion and then they overnight a brand new one.
Sorry if I should have started a new thread, but it is insurance related.
My wife dropped her phone and cracked the screen.
It's an s3.
We pay the $7 or so per month for insurance, but they want a $150 deductible.
Is this how it works?
And if I'm paying a deductible, I want a brand new phone, not a refurbished old one.
Thanks.
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MarkP80nj said:
Sorry if I should have started a new thread, but it is insurance related.
My wife dropped her phone and cracked the screen.
It's an s3.
We pay the $7 or so per month for insurance, but they want a $150 deductible.
Is this how it works?
And if I'm paying a deductible, I want a brand new phone, not a refurbished old one.
Thanks.
Sent from my SGH-T889 using Tapatalk 2
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Yes that is how it works. And, good luck getting a new one. It is really up to asurion. I am not convinced they care what you or I think.
Hastily spouted for your befuddlement
Coug76 said:
Yes that is how it works. And, good luck getting a new one. It is really up to asurion. I am not convinced they care what you or I think.
Hastily spouted for your befuddlement
Click to expand...
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Thanks.
Well, that sucks.
Kinda makes me wanna cancel the dammed thing.
Except I won't, because in case I lose the phone for good, I bet even buying a used one will be more expensive...
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MarkP80nj said:
Thanks.
Well, that sucks.
Kinda makes me wanna cancel the dammed thing.
Except I won't, because in case I lose the phone for good, I bet even buying a used one will be more expensive...
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
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I just read in a thread on the S3 page that asurion is replacing broken S3s with new LTE S3s due to stock issues. Make sure you don't put the sim card in an old phone before you call and make the claim, they will switch the insurance to that phone. If you already have put the sim in the broken phone and run it that way for a day or two. Asurion can tell.
Check the last posts of the linked thread. Some of the thread is sketchy but some of it is able to be used legitimately.
http://forum.xda-developers.com/showthread.php?p=43358840
Hastily spouted for your befuddlement
Going to be a refurb and yes $150 for deductible, thats how it works. Phone will look brand new.
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How do warranty issues get handled? All my previous nexus devices have been from the play store. If bought from Walmart or best buy, are warranty issues handled any differently? Usually I called Google support directly for replacements.
Sent from my Nexus 4 using xda app-developers app
Google takes care of their own customers.
Anyone else deals with ASUS directly.. A fairly unpleasant thing from what I've heard.
If you buy from Walmart, however, they sell a 2 year drop and spill warranty for $28 (with purchase) that's eerily similar to Square Trade.
danvee said:
Google takes care of their own customers.
Anyone else deals with ASUS directly.. A fairly unpleasant thing from what I've heard.
If you buy from Walmart, however, they sell a 2 year drop and spill warranty for $28 (with purchase) that's eerily similar to Square Trade.
Click to expand...
Click to collapse
I'll have to check on that damage warranty, reason I'm in the marker for a new one. Have to check on cost of square trade too in order to compare price, because I'm thinking it would be much easier to deal with Google on non damage related warranty issues.
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For the first year, for manufacturing defects, yes. After that, IDK.
Bad part, and a personal example: after 3 months mine developed a bad charge cord.
Google wanted me to send everything back, including the perfectly functioning tablet, just to replace the defective cord.
They were incredibly nice, but their policy is incredibly dumb.
Square Trade is $59.99
Just checked yesterday.
ST and WallyWorld guarantee 3 day turnaround.
ASUS makes no claims whatsoever.
Seems square trade does it by 3 yr, and it's 74.
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Wow I don't know but I regret purchasing it from a third party now.I actually thought google still had involvement in rma claims or the like.
Best Buy has their own warranty service. It costs about $99. You can get a new device anytime and free repairs.
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Walmart seems to have a good deal, I'll check them out tonight, if not I guess I'll get from Google.
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scream4cheese said:
Best Buy has their own warranty service. It costs about $99. You can get a new device anytime and free repairs.
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For 50% of the purchase price, they better.
memphian said:
Seems square trade does it by 3 yr, and it's 74.
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Nope, they do a 2 year as well.
phonic said:
For 50% of the purchase price, they better.
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they also force you to use geek squad from what the guy at the store told me, said that is what the warranty is through.
Just use your amex
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finalhit said:
Just use your amex
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Man I'm glad I turned down Best Buy's extremely overpriced coverage. I used my Discover card and same thing, it extends mfr. warranties by a year on all warranties of 36 months or less.
Damn wish I knew Walmarts plan was so cheap.
A 32gb plus 2 year square trade is $330, at Walmart this would be $300.
But insurance is for suckers anyway right?
And I just looked it up, the CC (Chase freedom MC) I bought my tablet with offers extended warranty coverage as well. Just saved me $60! But that doesn't cover accidental., I'll just be careful.
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