[Q] Did newegg just sell me a refurb and sell it for new? - Galaxy Note II Q&A, Help & Troubleshooting

Maybe im just unlucky as hell,
I returned my first note ii purchase because its authenticity was seriously questionable.
I bought a new one at newegg for 600 during the post cyber monday sale. And i got it today, and I initially thought it was new since the samsung seal was there and everything. But once I opened it, i immediately noticed a few strange things for a "new" phone.
1. I immediately noticed considerable amounts of dust and particles on the screen, and saw some even stuck under the screen protector.
2. The screen protector and the back protector was not aligned with all the ports, and the back protector was peeling off.
3 battery compartment was open, not fully shut
4. There was a warranty from newegg in the box, which is kinda strange since they told me it was never opened...
So did Newegg accidentally send me a refurb or used one? I trust newegg enough to sell me a new one when i order a new one, but its just kinda strange to see these oddities... Should i call and ask? I think it might be possible that they messed up since it was hectic from all the sales and everything..

Always trust your gut.
I would send it back just to be sure.
What's the worst that could happen? Send you another refurb? Then pack it up and get a refund and shop for one elsewhere.
Beamed from Jupiter on my Galaxy Note II

Related

Anyone gotten a replacement battery cover?

So despite every effort to keep my shiny new atrix shiny and new, it has taken 2 major spills out of my truck when exiting the vehicle. Big lift + big tires = LONG fall to the ground, which has resulted in a few scratches/scuffs to the battery cover (which I swear doesnt fit proper now ).
Do they have replacement covers out yet? Stock, that is? I am going out tomorrow and buying a beast of a case for this thing. I'm hoping the cover is just a little tweaked and none of the actual phone body is messed up so with a new cover it will fit just fine again.
I saw them for sale on the Bell website, and it seemed like they were in stock.... I'll have to look for the thread...
eh...they have original and ruggedized battery covers on their website.
Bell Atrix Accessories
does it appear the bell cover is branded as "bell" or is ut just branded with motorola? i havent even taken the sticker off the back of my phone yet but the case is slightly tweaked from the fall so I would like to replace it.
Norcalz71 said:
does it appear the bell cover is branded as "bell" or is ut just branded with motorola? i havent even taken the sticker off the back of my phone yet but the case is slightly tweaked from the fall so I would like to replace it.
Click to expand...
Click to collapse
They should just be branded Motorola since they are OEM parts
I have one on the way currently from Motorola. I called their support told them I had scratched mine and asked them about buying one since the website does not currently list them. After a few moments the lady on the phone told me they were waiving the warranty exception and were going to send me one for free.
Support number was: 1-866-289-6686
can we get those Hybrid Cases in the states
Those cases are awesome. is it possible to get them in the states?
Lifted truck + phone in lap = fugged up. Ask my iPhone. It got 4 replacement screens haha. My Atrix got a case before it got out of the box! You are from GMfullsize right? Name looks familiar.
J-man67 said:
Lifted truck + phone in lap = fugged up. Ask my iPhone. It got 4 replacement screens haha. My Atrix got a case before it got out of the box! You are from GMfullsize right? Name looks familiar.
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Click to collapse
Before I clicked the thread I saw your username as the last post haha. on GMFS too.
I am going to possibly see if I can get the whole phone swapped at costco since for whatever reason the battery life has all of a sudden gone to hell in a hand basket. It was at 90% when I went to bed 8 hours ago and I woke up and it was at 60%.
Norcalz71 said:
So despite every effort to keep my shiny new atrix shiny and new, it has taken 2 major spills out of my truck when exiting the vehicle. Big lift + big tires = LONG fall to the ground, which has resulted in a few scratches/scuffs to the battery cover (which I swear doesnt fit proper now ).
Do they have replacement covers out yet? Stock, that is? I am going out tomorrow and buying a beast of a case for this thing. I'm hoping the cover is just a little tweaked and none of the actual phone body is messed up so with a new cover it will fit just fine again.
Click to expand...
Click to collapse
Otter box is what you need..it will save your phone from those long trips from the truck to the black top
Sent from my MB860 using XDA App

[Q] Replacement Screen!

Yo guys, Had a bad day today.... Broke the screen on my phone. Does anyone know where to get replacement screen's from now a day's? Preferably not Ebay as i hate it but If that's the only place i guess i must. Now I have checked ebay but the ammount of Galaxy Nexus S Screen's that are on there it didn't seam like anyone would have any replacement screen's... could be wrong though! Any help appreciated
Kind Regard's James Mackay
You broke the screen already!? What happened?
You not going to tell me that you didn't insure device worth 500quid?
Sent from my GT-P7510 using xda premium
ill admit that this is the first phone ive had that i DID insure !
What happened? ... How is broke?
I was wondering how long it would be before someone killed one. I very much doubt you'll have any luck sourcing a screen for one this soon after it's release, your only choice might be to contact Samsung regarding repair I'm afraid.
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
There wont be any replacement screens out for quite a while im afraid, maybe 6 months or more as this is such a new phone and all available stock will be going to make the phone itself or held by samsung for repairs. As mentioned before your only option if you want it fixed is to send it back to samsung for repair or claim under your contents insurance if you have accidental cover.
Mark.
wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
do you have accidental damage on your home insurance? might be worth checking if they will cover you that way. All my gadgets are covered this way, whether inside or outside the house.
God know's ha, I'm currently living at my mother's so no idea if she has or not! Ahhh well, as i said i didn't expect there to be any screens. I can still use the phone, and at the moment can't be arsed with the hassil of ringing all these place's to check if they will replace it. Thanks anyway's guys, Got a perspective from it if anything .
Did you pay for it with a credit card? You may be covered for accidental damage eg barclaycard:
Purchase protection
Buy eligible goods worth over £50 with a Visa or MasterCard credit card and they will be protected against accidental damage, loss or theft for the first 90 days, subject to an excess of £50. If any of these occur in that period, you should notify us within 45 days of the incident, and the police within 36 hours. You're covered for:
Sent from my Galaxy Nexus using XDA App
You might want to look into a warranty like square trade. I was looking at insurance options myself and square trade seems to be the best. They allow you to buy insurance for a phone that is up to 30 days old. It might not be the most ethical thing to do to buy it for an already broken phone but they wouldn't offer that service if it wasn't profitable for them.
The plan is not cheap, and there is a deductible for replacement but it beats having a broken phone for 2 years.
http://www.squaretrade.com/pages/android-landing1#coveragePop
wizkid6000 said:
can't be arsed with the hassil of ringing all these place's to check if they will replace it.
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Click to collapse
I am shocked . 500 quid phone barely a couple of weeks old and you can't be arsed to get it fixed? I would have literally in tears!
i saw on eBay it has already full housing.
The only parts site I know of is cnn.cn.
It doesn't look like they have anything for this phone right now though.
Well it isn't that bad. I can still use the phone perfectly and only notice the cracks when the screen is off. I can't get hold of a screen and am not dealing with insurance company a cause I feel them to be a majour pain in the arse. No point in getting worked up over something I can't change . I'll buy a screen when I find one online. Thanks for all your options though
Sent from my Galaxy Nexus using Tapatalk
I'll be going to china on december 7-8 and 14-16, i'll check it out for you, i'll look on the 7, and let you know, and if the price is ok, you can paypal me and i'll buy it on the dec 14, at present i'm searching for white nexus s battery cover for members in this forum.
dont expect the screen to be cheap, i remember the nexus s screen cost approximate USD 120 when the phone was first released.
I have had my Galaxy Nexus for 5 days, and have also cracked the screen.
Problem is I have no idea how it happened. Phone was fine this morning when I set out for work and put it in my trouser pockets. But when i got to work and went to use it there was a huge crack across the screen, about at the point where the curve starts.
So i thought i would try my luck and see if I could get it replaced under warranty, as i had not dropped it or damaged it in any other way, so felt it was a manufacturing defect. Unfortunately I had no luck. As far a Phones4u (Where ig got it from) are concerned a cracked screen is accidental damage, so i will have to pay to get it repaired.
Then they quoted me a cost of £40-£70 for the repair, with the final cost inside that range depending on the amount of damage they had to fix. Now if the fix comes in under £70 i will be extremely happy. When i broke a Galaxy S screen it was £70 for the part alone, so under £70 for the part and fix looks like a good deal, so i accepted thinking i would get nowhere with my warranty argument.
I am waiting for the catch as currently it sounds too good to be true, as i was expecting something closer to £200. I will let you all know how it goes.
Pics or it didn't happen
telepathically sent with my Galaxy Nexus which is being imprisoned by FedEx
pics
same thing happened to me, dropped from 2 feet onto linoleum.
still very usable, only somewhat annoying. guess i will wait a few months for replacements to appear. in the meantime i am ordering a case. also just want to say i have never dropped and broken a phone in my life before this.

T-Mobile Galaxy S II 2 D3O Case Dual Impact Warranty

This introductory video shows how strong this case is
http://www.youtube.com/watch?v=BPEciw3cBss
I bought this case on 11/28/2011.
Its around 4 months and look at the picture what happened to my case.
I have not even dropped it once.
I just took out the phone few time out of the case to pull the battery (hard reset)
Anyone knows if I can claim the warranty? bought it from ebay (US seller)
thanks,
Sent from my SGH-T989
i have heard of people having success going directly to tmobil stores and speaking with customer service.
sometimes customer service will replace the case on the spot. even if you paid cash and dont have a receipt, there maybe a record of your purchase in their computer (if they asked for your phone number.)
Sent from my SGH-T989
jordanishere said:
i have heard of people having success going directly to tmobil stores and speaking with customer service.
sometimes customer service will replace the case on the spot. even if you paid cash and dont have a receipt, there maybe a record of your purchase in their computer (if they asked for your phone number.)
Sent from my SGH-T989
Click to expand...
Click to collapse
Thanks but I bought it from ebay
I'd say just go up to T-Mobile and exchange it. They wont lose any money since its a defect. I am going to return mine due to the echo it produces on my phone and the gfs too.
I was getting off the greyhound and I dropped my phone... so after I got off the bus I went directly to the T-Mobile store and they replaced the phone and I bought this phone while I there... its pretty good... at first it was kinda hard pressing the power button but it got easier.
Its a lifetime warranty
I would give it a exchange try at a T-Mobile store myself.
I have the white and black one. Its starting to crack down the back from where the charger port is. I am going to check out the tmobile store. I forgot my receipt but Ill let you know how my visit goes.
The store rep said there was only a 30 day warranty on this case i bought mine in november as well.
Thanks for checking it out, I have to go 10 miles to check that out by myself.
My question specifically was to claim warranty from the manufacturer.
Let me know if you can findout where to go claim the warranty..
Horrible Case - Caused physical damage to my phone
I bought the T-Mobile Galaxy S2 right when it came out and purchased the case shortly after - around October, 2011. It's been on almost the entire time and I recently have pulled it off and noticed that the Power/Lock button is now depressed more than it should be. This is due to the stiff power button on the case keeping it pressed in too far.
T-Mobile see's this as physical damage to the phone and it took me 2 visits to a T-Mobile store and 3 calls to Tech support before they FINALLY warranty repaired it, due to the fact that this is an exclusive case sold by T-Mobile and not a 3rd party.
Now I'm looking for a better case to use when I get the replacement. Anybody happy with other cases? I'd prefer something not super thick.
Anyway, just a heads up - I'd stop using this case.
I love my D3O. Never had any problems.
Sent from my SGH-T989 using XDA
Weird!
I have a D30 case, and I take it on/off daily. I only wear it for work, then take it off throughout the day. Do this everyday and my case is still like new! (The buttons started to soften up too)
I'd say take it to T-Mobile store and talk to them about it. They always fix my problems in-stores, maybe cause I've been with them since 2000.

galaxy nexus repair price

I am one of those people who have a crack on my nexus screen.
its not a major crack in the middle of my screen so I am not rushing to get it fixed, but when I contacted a lot of repair shops near me, the price to replace the LCD is seems to range in $300-400.
will this price ever go down? some guy told me it will only go up as time passes..
im not sure if he said that so I'll go fix my phone at his shop
or
if he was being honest...
so the question is
will the price of repair cost for this phone go down eventually? if so, will it ever be around $100-200?
Sent from my Galaxy Nexus using XDA
Gonna have to do it yourself for a fraction of the price. It is not worth it to pay $300 for a repair... that's well over 1/2 the price of what a used device goes for. Even like $200 is atrociously high.
The cheapest I have found the replacement screen is $269, so the quotes you are getting sound about right. You could try to buy the screen and do it yourself. If you want to try it, here is a link to the part on Ebay: http://tinyw.in/vXxI. Also, for a complete teardown tutorial go here: http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1. Even though that is for the GSM model, it should still help you out because there isn't much difference.
As far as him telling you that it will get more expensive, I don't know. It is possible because because of supply and demand. It's also possible it could get cheaper especially if third party Chinese vendors start making them. You can get a screen & digitizer for an iPhone 3GS for $8 from China. They are not the same quality you would get from OEM's, but they do work. I have bought and fixed many, many broken iPhones and used the aftermarket screens and sold them for profit. The problem is, the Galaxy Nexus is not near as popular as the iPhone, so it's hit or miss whether or not these thrid party vendors will make them. If it was a Galaxy S 2, you could probably find it.
Good luck!
PS. Get the insurance next time. You would have to pay $100 deductible, but you would get a refurbished or brand new phone and usually the next business day after filing the claim.
You should definitely give Samsung a call, you should see the answers I posted in my related thread: [Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered and see if my notes there help you. I got my phone repaired for less than $165.00 which seems to be in your $100-$200 range.
Getting it repaired for $270 is INSANE people...you could get a new Galaxy Nexus for $349 from the Play Store right now.
I just cracked my screen (so dumb and I just knew it was cracked fro mthe way it hit the ground completely flat on the screen)...Samsung told me it will cost me $250 not including shipping...others have told me different prices from Samsung which is very disconcerting....I said screw it and ordered the entire LCD/Digitizer display from Ebay for $199 with expedited shipping which came out to $224....I'm pissed about about paying this price but I have a white Galaxy Nexus and want to keep a white one....so I just got fed up and ordered it...the process for doing it yourself doesn't seem too hard...and I already have a screw driver that fits the screws holding the phone together behind the battery door...hopefully all goes well tomorrow.
I actually just got off chat support with a Samsung rep, and they told me that it would be roughly $165 to send it in for replacement. Most everything else hovers around $150-$200, so I figure I'll just send it in to them.
Botched Attempt, WHAT TO look out for
http://forum.xda-developers.com/gal...-glass-lens-replacement-t1946828/post51659636
Botched Attempt, WHAT TO look out for
I just bought a new OEM screen digitizer LCD for less than 85. shipped on eBay.
Yeah, I had a crack in the digitizer glass. I bought a used ebay screen for $50 and replaced it myself. Works like a charm.

Trying to get a Note 10 + without getting screwed. Flashing unlock version possible?

I would like to buy a Note 10 plus. Thought about buy a new tmobile variant on ebay off a seller that has 2k sales but have read you may get screwed as they may get locked out if reported stolen. Would it be possible to buy the Unlock variant and flash tmobil firmware on it? Been looking at some threads, it looks like it's possible but I dont know enough to be 100% and maybe someone can tell me. Maybe I'll buy a Amazon Renewed one and flash it if possible otherwise my only other option would be to spend 700 on Ebay and hope it's not a return or some other open box form.
Don't understand your problem...you want an unused/new phone from ebay?
I bought recently 2 note 10+ from ebay and both arrived safely and are working fine. Both came with their box and are about 1 year old. The 1st one is a black one and has some light screen burn on the lower part of the display only visible when watching a light image or video. Except for that it has good battery life and is cosmetically in very good condition.
The 2nd one I bought very cheap, came with both the display and rear glass cracked but in good working order. I replaced the display including the frame and rear glass. The display came with a new OEM battery. Its now a converted aura glow into a white one. Except for its main board, camera's etc its a new phone.
I bought the new display for the first one but then decided that the screen burn was not enough to replace that good working screen, I hardly notice it so the idea came to buy a damaged one and repair that one...Have not decided which one I keep. Maybe the misses will give up her note 9 and take one of the note 10's.
When buying of ebay look at the pictures, ask for a invoice and see how the seller replies to your questions. I bought many phones, computer, watches etc, all high dollar items and have never been disappointed. If its to good to be true walk away, nobody will give you presents in this society!

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