Connection problems? - EVO 4G Q&A, Help & Troubleshooting

On a friend's HTC EVO 4G, wifi has recently started experiencing problems. Previously it has been working when connecting to my friend's home wifi. But recently, there have been connection problems where pages fail to load and a connection error of sorts appears on the device.
All other wireless devices in the household work fine so I suspect the problem may not be in the router. Also, he claimed that no others problems occured previously. This being the case, it may either be a new router problem which I doubt or a phone problem which is most likely.
What things should I recommend he try to resolve this issue? So far, I've only been able to recommend a reboot of the router.

j814wong said:
On a friend's HTC EVO 4G, wifi has recently started experiencing problems. Previously it has been working when connecting to my friend's home wifi. But recently, there have been connection problems where pages fail to load and a connection error of sorts appears on the device.
All other wireless devices in the household work fine so I suspect the problem may not be in the router. Also, he claimed that no others problems occured previously. This being the case, it may either be a new router problem which I doubt or a phone problem which is most likely.
What things should I recommend he try to resolve this issue? So far, I've only been able to recommend a reboot of the router.
Click to expand...
Click to collapse
Ask him if he has recently installed any new apps and if he did,uninstall them,go to recovery and wipe cache and delvik and reboot.See if that fixes the issue.

It's running stock Android. I have recommend that my friend root his phone though.

j814wong said:
On a friend's HTC EVO 4G, wifi has recently started experiencing problems. Previously it has been working when connecting to my friend's home wifi. But recently, there have been connection problems where pages fail to load and a connection error of sorts appears on the device.
All other wireless devices in the household work fine so I suspect the problem may not be in the router. Also, he claimed that no others problems occured previously. This being the case, it may either be a new router problem which I doubt or a phone problem which is most likely.
What things should I recommend he try to resolve this issue? So far, I've only been able to recommend a reboot of the router.
Click to expand...
Click to collapse
You'll want to troubleshoot the major factors involved here. This includes the router, the phone, and possibly the internet connection.
Does the phone have similar symptoms when connected to other networks?
Does any other phone have similar symptoms when connected to the home network?
Does anyone else on the home wireless network have similar experiences?
That's a start. Hope it helps.

Related

[WIFI] Browsing works, market etc doesn't

Hello everyone,
My phone is doing good so far, i have some of the known bugs, but i'm very satisfied!!
But.... when i'm connected with wifi at home or at my gf's home (different locations, different hardware) I can use my browser but I can't use Market, Zedge etc. I'm a system administrator, so I already checked everything network-related that could cause the problem(Encryption, channel, toggle between g/n, ports). My HD2 doesnt have any problems.
Is there something changed on the HOX in how it handles a wifi connection?
Like to hear your ideas and suggestions!!
arthasz said:
But.... when i'm connected with my wifi at my home or at my gf's home (different locations, different hardware) I can use my browser but I can't use Market, Zedge etc. Since i'm a system administrator I already checked everything that could cause the problem(Encryption, channel, toggle between g/n, ports). My HD2 doesnt have any problems...
Is there something changed on the HOX in how it handles a wifi connection?
Click to expand...
Click to collapse
Mine is currently connected via wifi, and was also connected using the Mobile Network, and have had no market/email/browsing issues on any of those. Have you done any modifications on it? Are there any port lockdowns on those wifi signals you've been using?
DamoElDiablo said:
Mine is currently connected via wifi, and was also connected using the Mobile Network, and have had no market/email/browsing issues on any of those. Have you done any modifications on it? Are there any port lockdowns on those wifi signals you've been using?
Click to expand...
Click to collapse
The phone is still out-of-the-box. I only installed whatsapp and a few apps but nothing big.
I tried it with no security at all, port 5228 UDP/TCP are open, tried a different router.. no luck so far!
No such problems here.
Sent from my Transformer TF101 using XDA
I have the same problem with all Android devices. Enable the Data and connect to Market once (Accept the terms and conditions). Once Market authenticates then it should work with WiFi. I have spend hours trying to find out the cause but no luck. I tried to DMZ the router to make sure there is no Port being blocked. In case you find out let me know how you fixed it.
just make sure the date and time is ok
Posted the following in another thread but thought it would be worth posting in here:
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
I've actually had a similar issue, in that TuneIn kept refusing to stream, even after restarting the phone. Power-cycling the router fixed it, although other devices on the same network were having no problems.
Ok, Im starting to think this phone is killing my WiFi network.. having ip issues with all my laptops now everything is set to static now so lets wait and see..
Sent from my HTC One X using xda premium
Posted the following in another thread but thought it would be worth posting in here:
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
Click to expand...
Click to collapse
Haha 9/10 times rebooting helps, but this is something different ^^
Kind of having the same issue here. Please let me know if you find any solution.
(My topic http://forum.xda-developers.com/showthread.php?t=1591072)

Wifi dropouts

Is anyone else having sporadic issues with wifi on the One X?
I have two One X's, both running T-mob rom 1.26.110.5.
Wifi will work fine for some hours, then problems start. I usually notice this when returning to the browser - where the progress bar sticks at about 10% and goes no further in downloading a page.
This can happen to either of my One X's. At the same time, my other One X and both of my HTC Desires will continue to operate perfectly on Wifi. This situation can continue for quite some time, and usually I have to cycle the wifi power on the offending phone, whereupon that phone will connect fine again.
The good connection has lasted anywhere between 2 minutes to several hours.
This is intensely frustrating. When I got both phones home new the other day, I set one phone up first, and later in the evening first experienced this wifi problem. Thinking the phone had a fault, I continued and set up the second phone. But that also exhibited the same fault.
Note that all the time this is happening, I have 2 laptops, 3 other phones (included the other One X), and a media streamer, all connecting just fine to my same wifi access point. I doubt the access point is at fault - it has worked for years with the other equipment without issue.
Only the two One X's have intermittent problems connecting to it, and then not both at the same time.
So does anyone else experience this?
XDAgeek said:
Is anyone else having sporadic issues with wifi on the One X?
I have two One X's, both running T-mob rom 1.26.110.5.
Wifi will work fine for some hours, then problems start. I usually notice this when returning to the browser - where the progress bar sticks at about 10% and goes no further in downloading a page.
This can happen to either of my One X's. At the same time, my other One X and both of my HTC Desires will continue to operate perfectly on Wifi. This situation can continue for quite some time, and usually I have to cycle the wifi power on the offending phone, whereupon that phone will connect fine again.
The good connection has lasted anywhere between 2 minutes to several hours.
This is intensely frustrating. When I got both phones home new the other day, I set one phone up first, and later in the evening first experienced this wifi problem. Thinking the phone had a fault, I continued and set up the second phone. But that also exhibited the same fault.
Note that all the time this is happening, I have 2 laptops, 3 other phones (included the other One X), and a media streamer, all connecting just fine to my same wifi access point. I doubt the access point is at fault - it has worked for years with the other equipment without issue.
Only the two One X's have intermittent problems connecting to it, and then not both at the same time.
So does anyone else experience this?
Click to expand...
Click to collapse
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
OK. Will certainly try that. Ta.
I posted a response to this same query in your other tread regarding streaming in mezzo.
Sent from my HTC One X
I'm getting this with my new One X. I've tried rebooting the router, but it's no help.
same problem here, the solution until an update, is to take out the pasword from router, leave the wifi network without password
mihaigsa said:
same problem here, the solution until an update, is to take out the pasword from router, leave the wifi network without password
Click to expand...
Click to collapse
Are you serious? WiFi without password is an absolutely NoGo. I contacted today hTc with this problem. They said they know this problem, many users have reported it. They said to me I should let exchange my phone by my provider. That was not the the answer that I wanted to hear, but I hope they can fix it with a patch and it's not an hardware issue. But if you say deactivating the wifi password can temporaly fix this problem, it should be possible to fix it with an software patch.
I was having wifi problems as well and had lots of other devices which connected just fine. I reset the router and it seems to be going well...
Couldn't try it on another router to see if the router was the problem or it was the phone.
Otherwise love my new one x!!! YAYYY!
Got the same Problem. I just signed the device a fixed ip in the Router config and have no Problem since...
Maybe u should try some like that.
I have noticed WiFi drop outs. Have assigned a static ip, testing to see if it makes a difference
Sent from my HTC One X using Tapatalk 2 Beta-6
Mine stays connected but gradually the net slows down to a crawl to the point I have to restart the phone
Sent from my HTC One X using Tapatalk 2
I've noticed an improvement since creating a static ip and setting it up following these instructions
http://mhotspot.com/blog/themsk-fix-obtaining-ip-address-android-wifi-problem-2/
Also noticed that putting better battery performance ticked helps too
Sent from my HTC One X using Tapatalk 2 Beta-6
Go to WIFi settings->Advanced->tick best WiFi performance
This fixed my issues
Sent from my HTC One X using xda premium
Hmmm still getting problems with the WiFi may try and get my handset exchanged
Sent from my HTC One X using XDA
I assigned an ip for OX and ticked best wifi settings and have no problems
Mod or Die
Mine was showing the loop on connecting, authenticating, obtaining ip. That is a common problem in Android (and nowhere else), but I worked around it by connecting to a different router, then re-connecting to my own router. (In addition to all the other rebooting router, rebooting phone, rebooting refrigerator suggestions). Yup, static IP too. Still would get the problem.
Tracked it thru alogcat and can see the exact point of failure, but still cant fix it.
BUT IT GETS WORSE: My phone stopped scanning. It can't find ANY routers.
If you manually enter a hotspot it shows as not in range.
Mine is getting a little better with static ip and improved wifi performance ticked, but the issue is still here.
You lot should have posted here http://forum.xda-developers.com/showthread.php?t=1586820 duplicate thread
icebike said:
BUT IT GETS WORSE: My phone stopped scanning. It can't find ANY routers.
If you manually enter a hotspot it shows as not in range.
Click to expand...
Click to collapse
UPDATE:
Rebooting the phone didn't help. (It would still not scan for routers)
In Power Settings, there is a checkbox called FAST BOOT.
It came from the factory checked.
I unchecked it and now wifi scanning works again.
I still get the connecting, authenticating, obtaining IP Loop, on some routers. Rebooting the router will solve that as a temporary fix.
There is also a setting called Best Wifi Performance, which some suggest keeps the wifi chip from entering a deep sleep mode, making wake up faster. I checked that too.
Still not happy with the wifi problems. (no, its not my router, 7 other android devices connect to it just fine. Laptops and printers also).
Solution
Artius89 said:
Mine is getting a little better with static ip and improved wifi performance ticked, but the issue is still here.
Click to expand...
Click to collapse
Thats exactly what I found out too. Therefore it would be necessary to give the One X a own IP but in its own config. Not only on the router.
Do you know if this cn be done?
See also my post in the thread
http://forum.xda-developers.com/showthread.php?p=24855589#post24855589

[Q] Weird wifi issue

Hi everyone,
I'm enjoying my One X since last Thursday. I did have one problem, though : my wifi wasn't working at home. What happened is that the phone correctly connected at the network, but then it would "kill" the wifi.
I mean, neither of my laptop computer nor my old Desire (which were both connected before the One X) worked on wifi after I connected the One X, which by the way didn't work either.
Considering this issue I wen't to the carphone warehouse to have another phone.
I didn't go home straight, I got to try other wifi network, which worked perfectly.
But, at home, I'm still having the same issue !
Can anyone help me please ?
so none of your hardware is now connecting to your Wifi?
If so, I would suggest a hard reset of your Hub/router. If there is a reset button hold it in for 20-30 seconds, if not, unplug for 30 seconds.
If it's just your One X not connecting try going through settings to ensure its setup correctly.
Had the same issue with my sgs and avm fritzbox 7390. The only thing that helped was a complete factory reset of the fritzbox.
Try using a static ip, make sure it is unique.
There is a setting under wifi advanced to stop the wifi from sleeping when phone is off or kill it if the signal drops or if your phone is idle. I modified those and it works perfectly. Default setting is to kill it.
Nothing is wrong with your wifi. It's just the way you've got it setup.
Sent from my HTC One X using xda premium
jaspabt said:
so none of your hardware is now connecting to your Wifi?
Click to expand...
Click to collapse
Actually, my laptop and Desire are connected to the Wifi ; they can't connect only after i set my One X on the Wifi. It's like the phone is destroying the wifi network.
slang83 said:
Had the same issue with my sgs and avm fritzbox 7390. The only thing that helped was a complete factory reset of the fritzbox.
Click to expand...
Click to collapse
I just did a factory reset, but it didn't help.
eeeeeee said:
Try using a static ip, make sure it is unique.
Click to expand...
Click to collapse
Also did that, still didn't help
Cxpher said:
There is a setting under wifi advanced to stop the wifi from sleeping when phone is off or kill it if the signal drops or if your phone is idle. I modified those and it works perfectly. Default setting is to kill it.
Nothing is wrong with your wifi. It's just the way you've got it setup.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I didn't find those settings. In wifi advanced I only found an setting that disconnect the phone when signal is low.
I should mention that whenever the One X is set on wifi, it works for like a minute. Then all of my devices can't access the internet. Desire and One X are showing that they are connected, but no access to play store, browser... Computer is showing an error message "limited access". And my TV (which I get with my internet box) is freezing.
What I don't understand is that I tried on two friends' network, everything worked perfectly. Only at home As Cxpher said, I guess it must be my wifi that isn't set up correctly. But what can I do next, except hard reset and static ip ?
EDIT : I tried to connect the One X without having any other device connected. It worked, but as soon as I launched the Play Store, I lost the connection and had to reboot my box. Apparently the Play Store is messing everything up. Weither I have hardware connected or not, it never works (again, only at home).
Up.
Anyway, not being able to use my own wifi is a bit annoying
Same exact issue. Phone going back tomorrow.
WiFi fine for 2 years.
New one x WiFi dropping and having to reset router after 2 mins connected as all WiFi dies.
Seriously fcukd off!
Which router do you have? Is there any logging-function available in the router software/firmware?
Standard netgear.
It's been fine with s2 and hasn't needed to be reset for a over a year....until yesterday!.
Not overly tech, would a log facility help?
A log would help to see what is going on with the router when the phone connects. The fritzbox showed an authentication error when my sgs connected and killed the wifi for all devices in the network. Just googled your problem. Netgear and htc devices seem to have problems very often when connecting. You should try to get the newest fw for the netgear. Maybe that solves the problem.
Thanks for your help. Latest firmware is installed tho.
Bizzar issue!
Shame as its a nice phone too
I have a classic french box (called Bbox). For the record that actually is my second phone. I had the same issue with the first one, so I went directly to ask another one.
So has exchange phone resolved the issue?
Sorry I explained it wrong. I meant I already had the problem when I first bought the phone, so I went to get another one. I had the issue on both One X.
Well i have got a netgear router and have no problems at all must be something to do with you router or it setting i would do full reset and see if that helps
hi guys!
i had the same problem with my router ( netgear DGN 1000), i solved by updating the router firmware to latest manually! no more wifi drops now!
i hope this information can help all users with this issue!
In an other thread somebody had advised to deactivate the wifi password in the router. That helped fix the problem at his phone. I will try this too to confirm that. But wifi without password is an absolute NoGo in my opinion.
here the link: http://forum.xda-developers.com/showpost.php?p=24811292&postcount=6
I'm bringing this up again because issue is still here ; removing encryption on the wifi network changes nothing. Other thing now, it didn't only happened at home but also at work.
Warranty is now void, this is my second HOX and I had the same problem on both. Anyone has a magic solution ?
same issue
Im having the same wifi issue using a D-Link DIR-615. Wifi is working perfectly with other device but when my One X connect to wifi, it freeze the wifi network for all devices. I Always need to unplug/plug the AC cord to reboot and refresh the wifi network and after it may works for a couple of mins or maybe 1 hour and after I must reboot the router again.
My router firmware is up to date but there is no more support/firmware update for the DIR-615 REV. B since 2008!
I switched to static ip and snag persist so im back in dhcp.
I cleared the router log and will post it next time it will freeze.

WiFi disconnect

So, I noticed my pixel 3 xl WiFi is disconnecting frequently.
It's connected to a secure 5Ghz band.
I did reset network, updated to November update
My other devices are properly connected and never had an issue. My S8 has never had this issue.
I did forget WiFi and tried again. It's only pixel 3 xl that's doing that.
I am not rooted and bootloader is locked..
LimitsX said:
So, I noticed my pixel 3 xl WiFi is disconnecting frequently.
It's connected to a secure 5Ghz band.
I did reset network, updated to November update
My other devices are properly connected and never had an issue. My S8 has never had this issue.
I did forget WiFi and tried again. It's only pixel 3 xl that's doing that.
I am not rooted and bootloader is locked..
Click to expand...
Click to collapse
I'm noticing the same thing. Can't narrow it down. Are you using any of those VPN based ad blockers?
Sent from my Pixel 3 XL using Tapatalk
bigdave79 said:
I'm noticing the same thing. Can't narrow it down. Are you using any of those VPN based ad blockers?
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
Nope, no VPN either.
I was just using Chrome connected to my TV the first gen. And it randomly disconnected again.
I did complete factory reset too. Same thing.
I'm having this same issue. When connected to WiFi, things typically work for a few seconds, then they go to hell. It's intermittent, and it never works for longer than a minute.
In my household there a Pixel 2 XL, S9+, LG V20, and this Pixel 3 XL. All phone's, game consoles, laptops, security cameras, and even guest phone's work fine, but not the Pixel 3 XL. It does the same crap on my works WiFi too.
When I first setup the phone, I transferred data from my old phone. It took 22 hours to complete whatever tasks it had to complete when the transfer was done. That turned out to be the start of my wifi issues.
I've factory reset, reset network settings, deleted all sorts of caches, tried other networks, different network settings, even tried removing my case, and bought a new router. Nothing works...
I'm also having disconnect issues. One of the Pixel's wi-fi connection issues FAQs suggested resetting the wireless router to see if that cleared things up. I tried that after forgetting & re-establishing the connection didn't help. It made a substantial improvement, but it did not eliminate them. Obviously something else is going on.
Mine seems ok. The only disconnects I ever experience are my XBOX One disconnecting in the middle of games...
gregb882 said:
I'm also having disconnect issues. One of the Pixel's wi-fi connection issues FAQs suggested resetting the wireless router to see if that cleared things up. I tried that after forgetting & re-establishing the connection didn't help. It made a substantial improvement, but it did not eliminate them. Obviously something else is going on.
Click to expand...
Click to collapse
I tried this too with no improvements. I dont think this is a good solution though since my wifi doesnt work on any network i try. I work for a fairly large company, getting them to reset the hundreds of routers they have would definitely not work!
I had the issue too and read somewhere that turning on Bluetooth would stabilize the WiFi connection.
I tried it and it works for me.
I don't consider it a solution, but it might be a usable workaround for you.
I too have been encountering the issue with WiFi disconnecting. That said I only know it is happening due to picking up my phone and apps connected to my smart home report no connections. The phone has reconnected to WiFi but the apps are not recovering.
I am not using VPN ad blocking and my Bluetooth is on.
My Bluetooth is never off, but some devices use the same piece of hardware for both so I've done the opposite and shut it off to see if that might fix it and there's no difference whether Bluetooth is on or off.
Thanks for posting a new idea though!
Same problem here but only with AVM Fritz WLAN products. Access points from other companys work without problem.
Wi-Fi disconnects every few minutes, switches to mobile and immediately reconnects.
AVM Support say that they have tested it with one of the employees Pixel 3XLs and it's working without problems.
Google replaced my device but same issue with the new one.
I tried flashing the very first Factory Image and it has the same problem. And with Q the problem exists too.
I was able to find a solution for me. It was caused by AFWall+.
I uninstalled it and installed new beta 3.2. Setting everything by hand and now the disconnects are gone ?

WiFi issue in Moto One Action

Anyone experiencing WiFi issues with their One Action?
I am getting only around 15mbps on WiFi while my other phones are getting 45mbps+ on the same WiFi.
After phone reboot, I get full speed for a couple of minutes and then back to around 15mbps. Dunno if this is a software issue or hardware issue.
Please anyone can confirm if they have the same issue. (My phone is on the latest Android 10 update with June security patch)
You are not alone. It’s a known software issue with certain wifi routers. Personally,I didn’t experience any issues with my particular router, but many people do with other routers (for example Fritzbox).
Thanks for reply.
So that means my phone is not the problem?
Are there any fixes for the problem (or what this problem is called so I can look for solutions)?
In my case WiFi 2.4GHz is slow. Connecting to same router but with 5GHz band and everything seems fine.
shivamxDxD said:
Thanks for reply.
So that means my phone is not the problem?
Are there any fixes for the problem (or what this problem is called so I can look for solutions)?
Click to expand...
Click to collapse
You can add your comment here and maybe report the issue to Motorola, as well.
Sent from my motorola one action using Tapatalk
I fixed by using a TP-Link extender. The speeds are normal now.
Edit: Many users are reporting this problem after the Android 10 update. If you are experiencing this problem too then please keep telling the support this problem via email.
The phone is compatible with some routers and gives bad speeds on other routers after the Android 10 update.

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