[Q] cant get further than download mode, but odin wont recognize phone, kies no help - Samsung Epic 4G Touch

alright, I have had my et4g for about a year and a half now, I have successfully flashed probably close to 100 times if not more, back and forth from GB to ICS, NOT because Im actually smart enough to know whats going on, just that Im smart enough to read and follow the steps you smart people lay out for me in your posts.
I am also pretty sure I have gone back from JB to GB before but I dont remember for sure. I was currently running FK23 and wanted to revert to EL29 and just get whatever the latest official build was onto the phone because I was going to sell it since I just upgraded. AND heres where the problem came, I was doing the restore one click el29(same computer/cable/file I have always used) and everything was going fine and out of the corner of my eye I noticed the monitor dimmed a little bit (didnt sleep or anything, just dimmed. on a laptop that was plugged in) and not sure if thats when it happened but I saw the red fail, the bar on the phone was SO CLOSE to completed its not even funny, but it just continued to sit there. I noticed at the end of the script was a series of "removed" "added" and ended at another "removed".
I can get it into download mode but 2 different computers, 2 different odin OC's, 2 different cables, full odin, nothing recognizes it. when I plugged it into the other computer the computer played the sound and brought up a notification that the usb device had malfunctioned.
tried to use kies as well because when trying a normal boot it says "firmware upgrade encountered an issue. please select recovery mode in kies & try again" but it doesnt recognize the phone either, and I have no recovery code to try.
I have searched and found NUMEROUS threads about this problem, most never were resolved, ALL that were resolved were other devices or they could still boot, or something else.
I have no idea where to go from here, can anyone give me some help?
thanks in advance

Is it possible that the USB port on the device has finally kicked the bucket? Check the pins. See of they are lifted, bent, broken, etc. You can also pull the device apart and check the solder joints on the port. They could just have a bad connection on one of the data leads. Another thing to try, get a full stock flashable restore zip file and place it on your external SD card. Rename it to "update.zip" then in CWM or the stock recovery hit apply update from SD card.
Sent from my SPH-D710 using xda app-developers app

volume up + power just takes me to the "firmware upgrade encountered..." message, no way to get to recovery. looking in with a flashlight the port seems to be fine. now it has been acting up lately where it wouldnt charge if the cord was coming out at a little bit of an angle. it really only was happening with this dirt cheap car charger I got off monoprice though and Ive still been able to transfer files and charge for quite some time so I figured that wouldnt be the problem, especially when the problem happened in the middle of it having a steady connection for ~20 minutes prior to the issue.
know of a source to buy a cheap port I can try and repair myself (Im better at that sort of thing than messing with software so I think I might be able to do it)

maddmatt02 said:
volume up + power just takes me to the "firmware upgrade encountered..." message, no way to get to recovery. looking in with a flashlight the port seems to be fine. now it has been acting up lately where it wouldnt charge if the cord was coming out at a little bit of an angle. it really only was happening with this dirt cheap car charger I got off monoprice though and Ive still been able to transfer files and charge for quite some time so I figured that wouldnt be the problem, especially when the problem happened in the middle of it having a steady connection for ~20 minutes prior to the issue.
know of a source to buy a cheap port I can try and repair myself (Im better at that sort of thing than messing with software so I think I might be able to do it)
Click to expand...
Click to collapse
It might auto flash it at that point if it scans and detects "update.zip". I may be wrong though... Ebay will have them. I will think of some other options and report back. Last resort is to J-Tag it if even replacing the port doesn't work and there is nothing you can do with software. Either that or replace it with insurance and tell them you were updating to the newest ICS.
Sent from my SPH-D710 using xda app-developers app

well, didnt know what JTAG was, looked it up and looks like I have to send it off somewhere and pay 40+ bucks plus shipping to possibly get it fixed, to probably not sell the phone for THAT much more, so if it comes to that I just might leave the phone in its current state and forget about it. Ill try the port first though, and anything else you(or others) can think of trying. also I dont have insurance, I dont get it on my phones. I used to but by the time Ive had the phone for a while plus the cost of the deductible I could just buy a nice one off contract on ebay or something anyways. and this is actually the first time in a very long time I would need to make a claim. last time I would have needed to file it lost/stolen/broken was back on cingular when I had that wierd spin open walkman phone because it fell apart. and monthly insurance costs since then could buy me a couple new phones by now.

also, could it be that the usb port finally crapped out if the computer sees it every time I plug it in, it just says the usb device has malfunctioned. Im trying to find an update.zip to give a shot right now also, so far they are very specific on the condition of the phone to flash (must run this version, usb storage off, usb debugging on).

auto update.zip was a no go

try a 3rd cable

well, I can give that a shot but I used both cables to successfully transfer files from the wifes et4g to the computer that I am trying to fix my phone with, so I know the drivers are in there to recognize the phone and the cables work with another phone of the same model.
last night I tore the phone down and just made sure everything was clean and connected. none of the data connections behind the usb port were damaged, or inside the port but who knows about the part you cant see. anyways the phone still turns on and shows on the screen so I didnt make it worse. I ordered up a new port last night also so I guess as a last resort I am going to try that. I did notice that the moisture indicator on the inside of the back panel that pops off when dissasembling the phone shows it has gotten "wet", but I know its never sat in a puddle, never left on a counter with a spill. I have talked on it in the rain (inside the hood I was wearing) and also gotten some rain drops on the screen while I was dialing the number in the rain or checking a text in the rain but I just wipe it off and put it back in my pocket, which might have been a little damp from the rain, so how sensitive are these things, humid air must be enough to trigger the little purple "x"s then, right?

I had a Nexus S that quit working. Like your phone, it would go into download mode but none of my 3 computers would recognize it, but they did recognize my og Epic. Turned out the internal memory went bad without warning. It was still under factory warranty so I sent it to Samsung and they replaced the mainboard. I hope your problem is something simpler.
Sent from my SPH-D710 using Xparent Cyan Tapatalk 2

maddmatt02 said:
well, I can give that a shot but I used both cables to successfully transfer files from the wifes et4g to the computer that I am trying to fix my phone with, so I know the drivers are in there to recognize the phone and the cables work with another phone of the same model.
last night I tore the phone down and just made sure everything was clean and connected. none of the data connections behind the usb port were damaged, or inside the port but who knows about the part you cant see. anyways the phone still turns on and shows on the screen so I didnt make it worse. I ordered up a new port last night also so I guess as a last resort I am going to try that. I did notice that the moisture indicator on the inside of the back panel that pops off when dissasembling the phone shows it has gotten "wet", but I know its never sat in a puddle, never left on a counter with a spill. I have talked on it in the rain (inside the hood I was wearing) and also gotten some rain drops on the screen while I was dialing the number in the rain or checking a text in the rain but I just wipe it off and put it back in my pocket, which might have been a little damp from the rain, so how sensitive are these things, humid air must be enough to trigger the little purple "x"s then, right?
Click to expand...
Click to collapse
ah, another phone is using those cables fine. . Ok, my bad. Does sound like something borked on the phone (USB, flash memory, etc).

The purple X's dissapeared and the paper turns red when it gets wet. You are good.
Sent from my SPH-D710 using xda app-developers app

oh, ok. for some reason I thought that they were white then the purple x's appeared when they got wet, didnt spend any time today messing with the phone at all today, although nothing I can really do anyways til the port comes in the mail.

Related

Either my phone is possessed, or retarted. It wont stay off.

My phone is fully rooted with no nand unlock. And has been working great.... until recently.
I've had my phone on for about 2 weeks straight, because a friend told me its better to just leave it on. Well, yesterday while in the music app, it just went right into the startup animation. No bootscreen, just the animation. Now I noticed my phone was somewhat sluggish and decided I'm just shutting it off for a bit. Well, that's not going to well. It will not shut off. YES I HELD THE POWER BUTTON THEN POWER OFF. even with a battery pull it turns on right when the battery is in. I also noticed that ky ringtones and some settings don't restore after reboot and that sometimes I need to hit the keep button multiple times to wake it. Is this a software issue or hardware..... and if I need to return it, how do I remove the root? Or will they even notice? Could this be related to the root?
Thanks for feedback. Kinda panicking here
I had the exact same issue. What I figure happened was that in the process of rooting (plugging USB cable in/out so many times) a pin probably stuck itself high or low in the connector and caused the behavior you're experiencing now... that's just my theory though, but whatever it is, it's hardware related... so don't bother flashing the RUU and losing root over it -- I did and I kicked myself for it. What I ended up doing was exchanging my phone for another one and after two tries finally got one with a screen that wasn't pink -- in fact it was even slightly better than the original one I had.
If it's a dealbreaker for you not being able to turn off your phone, then by all means replace it. Just keep in mind you might have to swap out more than once if you're picky about refurb quality. Just my 2cents.
As for how to get rid of root, look over one of the RUU threads and download one... when you run the *.exe it extracts a bunch of files to your temp directory. Look for and rename rom.zip to PB31IMG.zip, copy it to your SD card root, and boot in fastboot and let it update from it... result = stock incredible again. Got that trick from:
http://forum.xda-developers.com/showpost.php?p=6679579&postcount=45
Edit: I only had the reboot after shutdown issue. Anything else sounds like something that could be fixed with a data wipe (that won't get rid of root). What I'd do now that there's a custom recovery, is make a nandroid backup just in case, that way if the data wipe doesn't work for fixing the setting sticking issue, at least you don't have to reinstall everything back and can just restore the backup.
Sorry guys...
vacaloca said:
I had the exact same issue. What I figure happened was that in the process of rooting (plugging USB cable in/out so many times) a pin probably stuck itself high or low in the connector and caused the behavior you're experiencing now... that's just my theory though, but whatever it is, it's hardware related... so don't bother flashing the RUU and losing root over it -- I did and I kicked myself for it. What I ended up doing was exchanging my phone for another one and after two tries finally got one with a screen that wasn't pink -- in fact it was even slightly better than the original one I had.
If it's a dealbreaker for you not being able to turn off your phone, then by all means replace it. Just keep in mind you might have to swap out more than once if you're picky about refurb quality. Just my 2cents.
As for how to get rid of root, look over one of the RUU threads and download one... when you run the *.exe it extracts a bunch of files to your temp directory. Look for and rename rom.zip to PB31IMG.zip, copy it to your SD card root, and boot in fastboot and let it update from it... result = stock incredible again. Got that trick from:
http://forum.xda-developers.com/showpost.php?p=6679579&postcount=45
Click to expand...
Click to collapse
See, this is exactly why when I was trying to root, I was pulling the cable at the PC end, not the phone end. MicroUSB is a lot flimsier then regular USB. Be careful guys... Oh, and I WOULD reflash just in case. They might give it to a tech to troubleshoot if this is software related, and I guarantee that he'll notice SuperUser.... .02$ deposited.
dreamersipaq said:
See, this is exactly why when I was trying to root, I was pulling the cable at the PC end, not the phone end. MicroUSB is a lot flimsier then regular USB. Be careful guys... Oh, and I WOULD reflash just in case. They might give it to a tech to troubleshoot if this is software related, and I guarantee that he'll notice SuperUser.... .02$ deposited.
Click to expand...
Click to collapse
Right on all counts, I have a usb extension cable the plug/unlug the DI with now. MicroUSB was loose out of the box--me no likee.
As far as sending the phone back with unusual software--I doubt HTC is gonna narc on you given the huge demand for DIs. It's always better to play it safe, but I haven't ever heard of a user getting a warranty claim bounced for rooted software installed, and I've been in the android game for a while now.
Try This
mikerulez121 said:
My phone is fully rooted with no nand unlock. And has been working great.... until recently.
I've had my phone on for about 2 weeks straight, because a friend told me its better to just leave it on. Well, yesterday while in the music app, it just went right into the startup animation. No bootscreen, just the animation. Now I noticed my phone was somewhat sluggish and decided I'm just shutting it off for a bit. Well, that's not going to well. It will not shut off. YES I HELD THE POWER BUTTON THEN POWER OFF. even with a battery pull it turns on right when the battery is in. I also noticed that ky ringtones and some settings don't restore after reboot and that sometimes I need to hit the keep button multiple times to wake it. Is this a software issue or hardware..... and if I need to return it, how do I remove the root? Or will they even notice? Could this be related to the root?
Thanks for feedback. Kinda panicking here
Click to expand...
Click to collapse
I'm not saying this will work at all, but....
If you're experiencing these things with USB plugged in... Unplug USB, and take out Battery.... Let it sit there for 30 seconds....
( I THINK that the "pins" are only for video out. If I'm correct, the "usb" part of it is actually a plate on the phone, and the pins are in the cable)
Once you put the battery back in, try using the phone w/o usb plugged in... if it behaves normally, replace USB cable. (Unless I missed something in your orig. post.)
Thanks.
Also, before you return the phone, do a hard reset and see if it fixes it (there is a slight chance it's software related.... obviously, you will lose everything, but whatever is backup up to goog. When you rooted, did you delete/remove any APPS at all?)
Ugh.... I do not want to return it. I hate refurbs. If i return it, is there a chance ill just get a new phone? Aside from that, i think i can confirm its hardware, more specifically in the usb port. I plugged in the charger and now it turns off fine. Annoying as hell, but i think im just keeping it. And after looking more i see that the screen never actually turns off, it just pauses then turn back on. I havent noticed and horrible side effects and maybe a reflash would help me. I never shut it off so ill deal for now.
Now if i want to do a nandroid backup, do i need to be in hacked recovery or will it work immediately? and can it be copied to an sd card and restored to a refurb if i got one?

[INFO/REFERENCE] USB Port Problems - Car Mode/Vlingo/Ghost Charging

This post is to describe the issues I've had with the USB Port in my E4GT. You may want to keep this thread handy in case it might help in the future.
This is software agnostic, so the kernel/ROM is not relevant.
So -- anywho -- yesterday I was out of town purchasing a new vehicle and noticed that my phone was getting really poor battery life. I generally can make it through a day with light usage, but I was getting serious, serious drain. I also had my first LOSs -- three of them within a hour. Since the beginning of October, I have only had one LOS, and that was a "ghost LOS". I think the LOS was obviously a major issue in the battery drain, but what I describe below could have had a serious effect as well.
I took the phone off overnight charge at 8:30 AM. After some discussions with the salesperson, he needed to do some stuff. I was waiting and reading a forum with xScope Pro (they didn't have Tapatalk). All of a sudden, Vlingo popped up and asked me to accept the license agreement. I cancelled out of that and the phone told me I was in car mode. I told it to deactivate car mode, and everything was okay. When I was using my EVO 4G, the forums were full of messages about car mode activating, but I never had that problem. I figured it was par for the course that one of my Androids would have this issue. By 4:30 PM, I had the car mode issue come up a few more times, but my car charger and my home charger worked fine.
This morning, my phone would not connect to the computer. I also had a strange "green screen" where everything was in a green hue on my phone. It apparently self-corrected about 10 seconds after it occurred. It would turn on the charging light, but not connect to the computer. My USB jig also did not function. It wouldn't turn the phone on. I started freaking out and was trying to prepare it to go back for a repair/replacement, but Odin wouldn't find it. I blew into the USB port to try to clear out any possible particles... That didn't help. I eventually jiggled/wiggled/cast magic and got it to Odin. Thinking it could be an issue with the kernel/ROM, I hoped that Odin back to stock would fix the problem. I did a ##RTN# reset and plugged it in. Absolutely nothing. No charging light, no beep from the phone or computer.
I started searching and found some XDA threads about the Int'l SGSII and apparently it is a known problem with these phones -- some people even replacing the USB ports themselves. I didn't look to see if the particular part was available for our phones, but I was able to solve the problem by the following:
Parts Required:
1. Dentek Floss Pick (or whatever is non-metallic and small)
2. Contact Cleaner (I didn't use this, but some people said it helped them)
My technique was to carefully use the toothpick to poke around in the USB port and flush out any particles that were in there. I didn't see anything come out. The interesting part of this was a suggestion to "bend the PCB down a bit". That's the part that sticks out of the USB port for your cable to seat on. I moved it down slightly (it doesn't seem to be terribly hard to move). Once I plugged the phone back in, everything worked again. My USB jig works, the regular charger works, the computer recognizes it. I plugged/unplugged it in many times after the "fix" and it seems to work!!
If you try this yourself, be careful not to damage the PCB in the USB port. I'm not responsible for anything that happens.
tl;dr version:
? USB port acting weird? Can't connect? Getting random car mode?
! Clean it out with contact cleaner/skinny toothpick
! Possibly bend the PCB down a smidge
Yeah you see this a lot on android phones and the normal cause is LD or in other words corrosion in the usb port
Sent from my SPH-D710 using XDA App
I just started having this issue last night after having it replaced once already for a "random menu key". Has this issue resurfaced for you at all since this "fix"?
I had the same problem, however, I read somewhere else to nudge the usb port up instead of down. I nudged it up (towards screen) just a bit, and it seems to work fine, now (fingers crossed). YMMV, maybe some are off kilter towards the top and others toward the bottom.
same problem
I have a epic 4g touch that was poorly rooted and needs to be restored but unfortunately odin will not recognize it WHAT SO EVER.
it charges but wont register in windows 7 64bit (desktop) or 32bit (laptop)
I've been using the same micro usb cable.
This mught be the solution, if it works i'll report back
Why does it have to be non-metallic?
Can't I use a pin or something?
Thanks for starting this thread. I just started getting the car mode problem where it will flicker and prompt me to exit car mode.
I'm guessing this trick will work.
Sent from my SPH-D710 using XDA
The metallic may short circuit your phone if you touch the pins together.
eljean said:
Why does it have to be non-metallic?
Can't I use a pin or something?
Click to expand...
Click to collapse
Sent from my SPH-D710 using Tapatalk 2
Hope it works for you!
mjs2011 said:
Thanks for starting this thread. I just started getting the car mode problem where it will flicker and prompt me to exit car mode.
I'm guessing this trick will work.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Sent from my SPH-D710 using Tapatalk 2
Seems good now. Not sure if this is safe or not, but I plugged my charger in, and then slightly tilted it down bending away from the screen. Since doing so, I haven't had any issues of car mode googling on/off on its own. It's been two hours since I did the trick where beforehand, the issue would occur every 10 minutes or less.
Sent from my SPH-D710 using XDA
toussant said:
I have a epic 4g touch that was poorly rooted and needs to be restored but unfortunately odin will not recognize it WHAT SO EVER.
it charges but wont register in windows 7 64bit (desktop) or 32bit (laptop)
I've been using the same micro usb cable.
This mught be the solution, if it works i'll report back
Click to expand...
Click to collapse
I'm sorry, I'm not trying to be a troll, but can you please elaborate on how a phone can be "poorly rooted"???
Sent from my SPH-D710 using xda app-developers app
The flash went bad and it got bricked. thats what I meant
:0)
Sent from my SPH-D710 using xda app-developers app
Ha! That actually worked. My phone started having the "forever on" red LED, and behaving as if it was always charging (screen wouldn't turn off after 5 seconds when locked like it normally does when unplugged). Bent the little pcb tab down with the end of a plastic toothpick and the light turned off. Hopefully it'll stay, but I'm guessing if it starts up again I'll just have to bend it a little more. THANKS.
Brent,
Glad you got it working! I have had to do this once more since I posted initially -- it really does seem to work.
Brent212 said:
Ha! That actually worked. My phone started having the "forever on" red LED, and behaving as if it was always charging (screen wouldn't turn off after 5 seconds when locked like it normally does when unplugged). Bent the little pcb tab down with the end of a plastic toothpick and the light turned off. Hopefully it'll stay, but I'm guessing if it starts up again I'll just have to bend it a little more. THANKS.
Click to expand...
Click to collapse
Been flashing a few roms and everything was going ok until,,,
Tonight Neither my laptop nor my desktop would recognize my phone! Tried different cables, ports, cuss words,,, nothing was working.
A small amount of pressure downward on the usb tab and, BINGO! Back on the road to flashing.
Thanks OP And XDA for being here. :laugh:
I started experiencing this car mode bug recently, and after doing a factory reset, reformatting all partitions and flashing 3 different ROMs with no luck resolving it, I was sure it wasn't related to software and was getting used to the idea that all the bumps, drops and abuse I had put my e4gt through had finally caught up with me. luckily found this thread and gave it a try. 6 hrs later and everything seems ok. thank you!
Sent from my SPH-D710 using Xparent Blue Tapatalk 2
Worked like a charm for me.
Hey thanks for this post man!! I am using SGS 4g, I was struggling with car mode issue since past few days. I was literally scavenging google and XDA until I came across this very valuable post of yours.
I didn't use the materials you suggested instead I used my old useless waste toothbrush to clean up the dirt and blew air in the USB port through my mouth forcefully. And ofcourse I had to bend the PCB a bit.
In the beginning the USB storage wasn't being detected on my laptop, then I bent the USB PCB a bit up and down very gently, this didn't work , so I decided to uninstall the USB storage device drivers from the device manager of windows 7. And there it was, done!! Hehehehe and boy oh boy was I thinking my phone was due for a repair or a check up.
It is a bit risky but as they say finders keepers, losers weepers....
Once again very useful post, thanks for the initiative :good:
Awesome. Glad it worked for you!
Faisal Merchant said:
Hey thanks for this post man!! I am using SGS 4g, I was struggling with car mode issue since past few days. I was literally scavenging google and XDA until I came across this very valuable post of yours.
I didn't use the materials you suggested instead I used my old useless waste toothbrush to clean up the dirt and blew air in the USB port through my mouth forcefully. And ofcourse I had to bend the PCB a bit.
In the beginning the USB storage wasn't being detected on my laptop, then I bent the USB PCB a bit up and down very gently, this didn't work , so I decided to uninstall the USB storage device drivers from the device manager of windows 7. And there it was, done!! Hehehehe and boy oh boy was I thinking my phone was due for a repair or a check up.
It is a bit risky but as they say finders keepers, losers weepers....
Once again very useful post, thanks for the initiative :good:
Click to expand...
Click to collapse
Sent from my SPH-L720 using Tapatalk 2
I have gotten so many replacements for this problem it's insane. I just got another one tonight. I have 4 batteries and an external battery charger now just to deal with the not being able to charge issue so my phone doesn't die while I'm at work. I'll have to try this next time it happens because I'm sure it'll do it again.

[Q] My glide is screwed after wifi download overnight

Hola, noob here with a problem.
My rogers captivate glide was behaving perfectly fine one night when I decided to download some large files over wifi. It was also plugged in for charging and I was using some app (forgot the name) to prevent my screen from turning off so I won't lose my wifi connection. I left it like that and went to sleep. Upon waking up, my phone was hotttt , the screen still on but it has faded into a greenish color with scan lines. It was unresponsive and I had to pull the battery. Ever since then, my phone would last no more than a few minutes before freezing and fading into scan lines. I thought it was a battery issue, so I got new batteries but that didn't help one bit. I even flashed the kernel and still no help. I did resets, recovery, wiped caches, took out sd card and sims, stock builts. Nothing worked. I can't connect the phone to the computer or wall charger either. The screen would instantly freeze and fades out upon plugging in the micro usb cord.
Have anyone had similar problems? Did I fried the soc? I don't think it's a problem with the screen since it was perfectly responsive the few minutes it worked. This noob needs helppp.
I've posted a video on youtube but I couldn't link to it, but if you search "captivate glide problem" you'll see a video showing the freezing problem I have. I'm from the US also, so I don't know if I could get samsung to fix it through warranty since the phone is Canadian.
Well I downloaded Modern Combat 3 and that was like about 1Gb and the screen turn off because I didn't touch it while it downloaded, and wifi kept going so I'm not sure why it didn't stay on for you
Sent from my SGH-I927 using xda app-developers app
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at www.mylaptopisbroke.com
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Sorry, but I agree with the previous poster, sounds like a hardware issue. Start the warranty process, can't know if it's gonna work til you try it.
Not to try to close the barn door after the horses have bolted, but in case you get into a similar situation with your new phone, there's an easier and safer way. When you're in the WiFi screen hit the menu button and under advanced settings there is the option to keep WiFi on during sleep. Also, as you have found out, be careful with any apps that directly control the hardware.
Had a very similar scenario as the OP described. Went to bed with it plugged in and streaming DI FM in high quality, woke up in the middle of the night by burning myself on the metal back plate. Unplugged it and pulled the battery, when I woke up in the morning after a rather worrisome night sleep I discovered my WIFI would not work unless I was within a foot of the router otherwise it wouldn't get any signal. I assumed the devices internals were damaged and that is what caused the problem, glad to know someone else aside from me has had a similar issue. Best bet would be trying to get a replacement through the warranty unless you have some type of protection plan through your carrier.
I see, thanks guys for the inputs. I had a feeling it's a goner. I can't do the warranty since it's rogers and I'm from the U.S.; bought it off Newegg unlocked without a warranty. So I guess I'm screwed.
Had the same thing happened to me. Had to send it to sammy to get fixed the had to replace the whole board
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
ericpeacock79 said:
Idk about the phone so much , but i am computer technician and it sounds like you overheated it, what we might call "burned it up".
The screen symptoms you have described are a dead giveaway, especially the lines
If this was a laptop, I would be sending it off for a reflow .
Typically, the circuit board gets so hot, the solder on the ships melts enough for a tiny bit of separation. This requires a "reflow ", where specialized equipment is used to repair the solder connections.
First, you should to a factory reset , then try to do a warranty claim. (unless u have insurance from your cellular provider, then u might check with that)
*edit, sorry, I missed the warranty part the first time I read ur post*
The next option would be to check with the guys at mylaptopisbroke
Email them, ask if they concur with my diagnosis and if they can help.
I have been dealing with them for about two years and always been highly satisfied. (They are in NY, I am in TN. I have sent literally dozens of devices to them)
If none of those 3 options work out for you, start looking for a new phone.
Sorry :-/
Sent from my SGH-I927 using xda app-developers app
Click to expand...
Click to collapse
I've contacted mylaptopisbroke and they told me that phone repairs have been discontinued until midwinter 2013.
Is there anywhere I could buy a new soc??
Try mobiletechvideos.com or phonedoctors.com
I've heard of reflowing oneself by putting it in the oven at 550 degrees for 10 minutes or something. FWIW.
Not sure I'd want to do it myself, not having better information, but perhaps there's something out there some googling will reveal.
I've look at the sites, no captivate glide stuff. Guess captivate glide is not that popular a model. I've read about reflowing, but too chicken to try. I did took took the phone apart but saw that the LED is on the board itself and couldn't be detached; it's housed in some soft rubber feely box. I had a feeling it would melt in the oven.
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
bobbinthreadbare said:
in the options you can change it to keep wifi on all the time.. i keep mine on all day.
Click to expand...
Click to collapse
Yeah... I know that now... too late though.. ahah
What have you done with this?
Have you turned it on recently and found it still works?
I have a similar problem and other threads have suggested it's a software problem that might be fixed by installing a new ROM via odin

[Q] Note 8.0 won't start... period. May be hard bricked.

A while back i used to "try" to root stuff. I sucked at it BAD. Anyway, I have a Galaxy Note 8.0 (GT-N5110) that I had rooted to a certain point (very superficial) and I just kept it the way it was, that way I could use Multi-window for any app. This morning I unplug my tab from the charger only to be disappointed that it will not turn on. Ive tried different power outlets, different cables, different base chargers, even the whole "power+vol_up+home" thing... nothing. I never updated the tab when Kitkat came through the pipeline. Im freaking out that a new major update automatically happened overnight or something. Im sorry to trouble you all, but does anyone have suggestions? Since it's rooted I can't take it to Samsung or Best Buy. Honestly if I could just get it back to stock, that would be awesome, but im more concerned about getting it to simply turn on. Any Ideas?
If your device is rooted you won't get an OTA update so that could not be the problem. You can try to unplug battery (mus open the device)"and see what happened. Maybe your battery is faulty or someting else.
K... I appreciate it Ill take a look. But, lets say I actually open it (without making things worse), how do I determine if the battery is in fact faulty? If it is, can I get a replacement? preferably an official samsung one.
EDIT:
Scratch that. Sry, Im just always scared of doin stuff, so I always feel like I have to ask the question, but I'll look it up. Im confident at least this should be easy enough for me to do Thank you again.
The problem with this device is you cannot pull out the battery easily. Maybe after that steps it boots up again.
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
varxtis said:
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
Click to expand...
Click to collapse
Wow, that suck. sorry for you man. For now, try to plug the tablet to a computer and while device manager opened and see if there is change. If the change say "qhsusb" or something along that line and not your model number . . . changing battery wont do anything because it's already hard bricked. if not, finger cross.
varxtis said:
What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
Click to expand...
Click to collapse
No. But sometimes after this step and reconnecting the battery the device boots up. Also a battery calibration is done.
I tried plugging in the tablet to the computer with the old battery and then without any battery. Neither one prompted anything in the device manager. Today I got the new battery (assuming its legit and in good condition) in the mail. I plugged it in, and nothing. Plugged the tablet with the new battery to the wall charger, nothing. Plugged the tablet with the new battery to the computer while running device manager, nothing.
I'm going assume that the new battery is dead and let it stay connected to the wall charger for 8+ hrs, and see if there are any changes.
I just really don't understand what the deal is and why this would randomly happen. Ive never had problems with the firmware or anything. I have felt like there was an issue with the battery being that it doesn't seem to be keeping much of a charge... but for it to just Hard Brick like this seems so out of the blue. Can anyone provide me with additional suggestions please?
Maybe I'll ask it this way...
Is there any way to test if the batteries are food? That way I can at least determine if the tablet is in fact hard bricked or just bad batteries.
Might not be what you want to hear, but if different cables, chargers and batteries don't work, then maybe there was a power surge overnight while the device was plugged into the wall that took out the device (I once lost a computer that way and now I only use surge suppressors (note that not all power bars are proper surge protectors! See here: http://en.wikipedia.org/wiki/Surge_protector ) that are UL 1449 certified with a low clamping voltage and high energy absorption rating as a minimum; the fancier ones can even tell you if your wall outlet has a grounding problem). Or your tablet's USB port is broken, but that doesn't make sense based on what you've said thus far. Or you're just super-unlucky and all of your replacement parts are also faulty (it could happen). Either way, I've got my fingers crossed for you!
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
https://learn.sparkfun.com/tutorials/how-to-use-a-multimeter
rtiangha said:
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
Click to expand...
Click to collapse
Ill definitely be looking into this option in depth tomorrow, and deeply appreciate it. At least it's something. T_T I don't want my tablet going to electro grave. This sucks so bad. This has been a month from hell
First my printer decides its time to start printing crooked over a couple of months, getting so bad that it jams up a few weeks ago, requiring me to get a new printer, which has been a fiasco in and of itself that still hasnt been resolved. Ive gone through 4 printers in one week, all of them different model printers, all from HP, and each and every one of them defective.
Then my laptops video card tweaks out because of installing Splashtop Stream, which starts a domino effect requiring me to do a factory reset on the laptop.
Then my Tablet just decides to kill over.
Then my Microsoft Arc mouse decides it doesn't the want to wheel to work requiring me to purchase a new one, and when I receive it, the cover for the battery compartment is missing and the wheel click is defective. It took 2 and a half weeks to resolve
Then I get bronchitis.
all in less than a month.
Alright, ya... it's dead. Oh well. Here's me trying to make the most of it: are there any places that buy bricked tabs? I figure the parts have to have some sort of salvage value.... maybe.
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
misternagoya said:
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
Click to expand...
Click to collapse
O_O That does suck!! Sry man.
varxtis said:
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
Click to expand...
Click to collapse
I randomly bumped here and I'm no expert, but if your tablet's motherboard is indeed dead, I believe there is absolutely no way they can tell that the device got rooted at some point. You did not "hard brick" it, that's a whole other thing, or at least so I've learned in my not-very-long experience. "Hard brick" should be the result of flashing a kernel made some other device, which definitely is not your case. Moreover, that does not kill the motherboard, it just makes anything unbootable: it's a software problem, so it can actually be detected. You had a hardware failure that most likely completely wiped any proof that you have ever modified your device, so the only problem that you might have, I think, is them telling you that they take no responsibility for what your power outlet has done to the device, but they shouldn't be able to detect any modification that you have made. In my opinion technical support is worth trying.
Awesome!! Thank you so much!
varxtis said:
Awesome!! Thank you so much!
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Click to collapse
You're welcome, good luck!
Just thought Id let everyone know that I managed to get Samsung to compromise on the matter since the Tablet is only 5 months past warranty (1yr 5mnths since purchase). So, not much longer and hopefully Ill have a tablet that works yet again.

Charging port barely charging

Hello all...
Ive had my m8 since the end of april. It's worked and charged fine up until last Thursday. I started to notice that when I have it plugged in, the led will come on and it'll say it's charging, but it doesn't actually charge, most of the time it continued to decrease. After playing with different cables and the gsam app I found that it won't actually charge unless I put pressure or weight on top of the end of the cable that is plugged in to my phone. Even then, I have to mess with it quite a bit and hope when I wake up, it'll be charged.
This has become increasingly frustrating every time I plug it in to charge now. Has anyone else experienced this problem with your device? Also does anyone know of a fix, besides paying the $149 to get it replaced with my ATT insurance plan? I really just want to wait until around April and get a new phone, preferably with a snapdragon 810 processor, however, at this point, I don't think I can make it until then.
mattprice86 said:
Hello all...
Ive had my m8 since the end of april. It's worked and charged fine up until last Thursday. I started to notice that when I have it plugged in, the led will come on and it'll say it's charging, but it doesn't actually charge, most of the time it continued to decrease. After playing with different cables and the gsam app I found that it won't actually charge unless I put pressure or weight on top of the end of the cable that is plugged in to my phone. Even then, I have to mess with it quite a bit and hope when I wake up, it'll be charged.
This has become increasingly frustrating every time I plug it in to charge now. Has anyone else experienced this problem with your device? Also does anyone know of a fix, besides paying the $149 to get it replaced with my ATT insurance plan? I really just want to wait until around April and get a new phone, preferably with a snapdragon 810 processor, however, at this point, I don't think I can make it until then.
Click to expand...
Click to collapse
If you are. Comfy tearing the phone apart the charging port is on its own board/cable.
Are you sure nothing is buried in the port preventing you from pushing the cable the entire way in?
dottat said:
If you are. Comfy tearing the phone apart the charging port is on its own board/cable.
Are you sure nothing is buried in the port preventing you from pushing the cable the entire way in?
Click to expand...
Click to collapse
Nothing is blocking the inside, I checked. It will plug in all the way fine, but I have to put pressure down on top of the cable where it connects to the port to make it work.
Ive taken mobile devices apart before, but from what I've seen on ifixit, it looks like a pretty daunting process for the m8 and I'm not so sure I'll be able to do it without damaging anything else.
I was just seeing if anyone else may if had this same issue and they knew of a way to get it going. I'll probably just have to take it in and get it replaced
mattprice86 said:
Nothing is blocking the inside, I checked. It will plug in all the way fine, but I have to put pressure down on top of the cable where it connects to the port to make it work.
Ive taken mobile devices apart before, but from what I've seen on ifixit, it looks like a pretty daunting process for the m8 and I'm not so sure I'll be able to do it without damaging anything else.
I was just seeing if anyone else may if had this same issue and they knew of a way to get it going. I'll probably just have to take it in and get it replaced
Click to expand...
Click to collapse
To be honest if the phone is otherwise in good shape they will probably warranty it if it doesn't look like abuse. Just make sure you are stock, locked, and s-on.
mattprice86 said:
Nothing is blocking the inside, I checked. It will plug in all the way fine, but I have to put pressure down on top of the cable where it connects to the port to make it work.
Ive taken mobile devices apart before, but from what I've seen on ifixit, it looks like a pretty daunting process for the m8 and I'm not so sure I'll be able to do it without damaging anything else.
I was just seeing if anyone else may if had this same issue and they knew of a way to get it going. I'll probably just have to take it in and get it replaced
Click to expand...
Click to collapse
If the usb port is not moving around out of the ordinary, then dirt is usually the culprit, and sometimes it gets hardened around the metal contacts with each attach / detach of the usb cable. Try using a tiny pin to carefully clean away the dirt from the metals.
I found it to be pretty useful in the past when i had likewise problems.
mattprice86 said:
Hello all...
Ive had my m8 since the end of april. It's worked and charged fine up until last Thursday. I started to notice that when I have it plugged in, the led will come on and it'll say it's charging, but it doesn't actually charge, most of the time it continued to decrease. After playing with different cables and the gsam app I found that it won't actually charge unless I put pressure or weight on top of the end of the cable that is plugged in to my phone. Even then, I have to mess with it quite a bit and hope when I wake up, it'll be charged.
This has become increasingly frustrating every time I plug it in to charge now. Has anyone else experienced this problem with your device? Also does anyone know of a fix, besides paying the $149 to get it replaced with my ATT insurance plan? I really just want to wait until around April and get a new phone, preferably with a snapdragon 810 processor, however, at this point, I don't think I can make it until then.
Click to expand...
Click to collapse
So in your country you don't have warranty? Even if there is a 12 months since April... Let me think?...
Sent from my HTC One_M8 using XDA Free mobile app
dottat said:
To be honest if the phone is otherwise in good shape they will probably warranty it if it doesn't look like abuse. Just make sure you are stock, locked, and s-on.
Click to expand...
Click to collapse
Agree, that unless the phone has obvious signs of physical damage or water damage, AT&T will replace it (with a refurb) under warranty, and it won't cost the OP anything. AT&T also typically won't check for software mods. Although, its a good idea to return to mostly stock, just in case.
redpoint73 said:
Agree, that unless the phone has obvious signs of physical damage or water damage, AT&T will replace it (with a refurb) under warranty, and it won't cost the OP anything. AT&T also typically won't check for software mods. Although, its a good idea to return to mostly stock, just in case.
Click to expand...
Click to collapse
Yea I was able to get a free replacement. They listed it as a defect. It comes in next Thursday, thank god. I just ran the 4.4.3 ruu. I'm going to try and relock my boot loader, but I don't know if I'll be able to BC I can't get it to recognize when I plug into the computer anymore.
Thanks for all the help
mattprice86 said:
Yea I was able to get a free replacement. They listed it as a defect. It comes in next Thursday, thank god. I just ran the 4.4.3 ruu. I'm going to try and relock my boot loader, but I don't know if I'll be able to BC I can't get it to recognize when I plug into the computer anymore.
Click to expand...
Click to collapse
Try to go to Windows Device Manager (with phone connected) find the device, and pick the option to manually select drivers, the select the MTP USB driver (not HTC drivers). For some reason, I lose fastboot/adb connectivity, and have to do this very frequently (even when no changes on the phone).
But this is only if you really want to relock the bootloader. Which is not stock whether its UNLOCKED or RELOCKED. Unless you want to do the mod to change the flag to LOCKED.
In any case, good to hear they will replace the phone (and rightfully so, as it seems to be a hardware failure not caused by physical damage). So good luck.
redpoint73 said:
Try to go to Windows Device Manager (with phone connected) find the device, and pick the option to manually select drivers, the select the MTP USB driver (not HTC drivers). For some reason, I lose fastboot/adb connectivity, and have to do this very frequently (even when no changes on the phone).
But this is only if you really want to relock the bootloader. Which is not stock whether its UNLOCKED or RELOCKED. Unless you want to do the mod to change the flag to LOCKED.
In any case, good to hear they will replace the phone (and rightfully so, as it seems to be a hardware failure not caused by physical damage). So good luck.
Click to expand...
Click to collapse
Thanks. The problem isn't detecting the drivers, BC I've connected it and used adb tons of times, but now, since it takes a lot of time messing around to charge, I have to do the same when I connect it to the comp.
I think I'll probably just leave the bootloader unlocked and s-off. I read some other threads about having issues turning s back on. I have it on 4.4.3 unrooted. Thanks for everyone's help
mattprice86 said:
Thanks. The problem isn't detecting the drivers, BC I've connected it and used adb tons of times, but now, since it takes a lot of time messing around to charge, I have to do the same when I connect it to the comp.
Click to expand...
Click to collapse
Gotcha. I completely spaced on the (obvious) fact that your connectivity issues could be related to the original issue of the damaged MicroUSB port!
Driver issues are so common, its like a knee jerk reaction for me now!
Not sure if it would help but you can get ADB WiFi on play store
Sent from my Nexus 7 using Tapatalk
Thanks. I had heard about adb WiFi but I want exactly sure what that was. I always just connected my phone to the computer before this happened.
I think I'm just going to leave the boot loader unlocked and s off. Seems like it shouldn't be a problem going back to ATT, as red point mentioned
It seems like the charging port is the cause
Update: I received my replacement phone last Thursday and mailed back my old one today. I did leave the boot loader unlocked and kept it s off, so we'll see if ATT tries to charge me for it. I'll let everyone know after they receive it.
My replacement was still running 4.4.2, so instead of going thru htcdev again to unlock the bootloader, I immediately downloaded, paid, and ran sunshine. It worked like a charm, unlocking my boot loader and turning s off. From there, I changed my cid to supercid, ran the ATT 4.4.3 ruu, then the Dev edition 4.4.4 ruu, then finally the Dev edition 5.0 ruu.
It's so great not having to mess with my phone for 20 min just to get it to charge. I also ordered a charger with Qualcomm quick charge 2.0 and it charges my phone amazingly fast.

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