Develop Bugs

[Review] Samsung UK service and repairs centre.

Finished the review and have to give them a 10/10 for speed and service. Read full review as your experience may vary.
Some background information first. The power button on the phone stopped functioning properly. It wouldn't recognise a long click all the time (would either detect it as two short clicks) as you can imagine it is pretty annoying and for the price I paid (£530 when it came out). This happened when I was AOKP so I thought I some how potched the flash. Went back to full stock 4.0.4 yakju images off Google's webpage and still same problem, it was at this point I knew it must be a hardware problem.
[Sun. 15/04/12 ~ 20:00] - Went on my Samsung account on-line (pre-setup) and asked for a service request. Done all the troubleshooting and asked for it to be repaired, they send me out a letter in which to send the phone (other option is I would pay).
[Mon. 16/04/12 ~ 09:30] - Got a text off Samsung in which it said my service request had been accepted.
[Tue. 17/04/12 ~ 13:00] - Post came and there was my letter inside was a pre-paid special delivery (insured for £500) Royal mail bag, my customer service request form, another form for the company it is going to (get to that in a moment), a list of stuff I had to do such as record tracking numbers and getting a receipt off the post office etc. And finally a bubble wrap envelope to put the phone in. It turns out that samsung doesn't actually fixes there items themselves (atleast in my case) but employees a company called Intercity Mobile Communications to fix it. This company also fixes other devices such as the Nokia Lumia 800.
[Wed. 18/04/12 ~ 11:30] - Sent off the package and got my receipt now its a waiting game.
[Wed. 18/04/12 ~ 20:00] - Tracked the package and it is now awaiting to get sent to IMC.
[Thu. 19/04/12 ~ 14:30] - Package has been delivered to IMC. Now it's a waiting game.
[Thu. 19/04/12 ~ 15:55] - Got a Text from Samsung confirming my phone had arrived and was now being repaired, wow... at this rate its actually possible I could get it back tomorrow (I have high hopes).
[Thu. 19/04/12 ~ 18:00] - Checked My Samsung and its status is Engineer Assigned, so I guess that it won't be here by tomorrow or the end of this week tbh.
[Fri. 20/04/12 ~ 17:30] - Checked My Samsung again and it had been assigned to an Engineer again (?) and now its status is Pending, its the end of the week don't think ill hear much from the over the weekend.
[Mon. 23/04/12 ~ 17:30] - After about three Engineer Assigned on this one day, It say's repair completed twice (woo) nothing yet about it being sent back out.
[Tue. 24/04/12 ~ 11:15] - Got a text from Samsung stating that my phone has been repaired and will be shipping out to me within the next 48 hours.
[Wed. 25/04/12 ~ 20:30] - Checked My Samsung and my phone has been "Delivery in Progress" since yesterday, must have been late because I checked it last at 10pm. So its fixed just waiting for a delivery now.
[Thu. 26/04/12 ~ 18:35] - Checked my mail and no delivery yet status is the same on My Samsung, am going to call the up see what happens.
[Fri. 27/04/12 ~ 09:45] - Got a call back from ICM according to them the package was delivered Wednesday and they had the tracking number to prove it. Went my reception (I live in halls atm). And they put it in someone else's pigeon hole. This is the second time they have mixed my mail up, which shows there incompetence. But yes package was delivered here on the 25th so it was a week from when I sent it off. Very fast so I would say great company 9/10.
ADD ON... Would also like to note that the firmware the phone came back in is the same as I sent it out so they did not simply reflash it as other companies have done. A note was included with a diagram of what they done. Simply says replaced power button. All is well
Click to expand...
Click to collapse

I had to send my phone back to Negri Electronics to be repaired. The received the phone on the 7th of March. As of yesterday they said it could still be another week before I get my phone back. The issue with mine was the wifi stopped working. I'm guesing they had to replace the entire main board. Might as well of given me a new phone if that was the case. I think mine had to be sent to Samsung UK for repair from Negri though. Really missing my Nexus been over a month without it now.

Sounds like a smooth process...
However, does anyone have experience with Samsung's service process if one had to pay out of pocket for repairs (due to a lack of warranty)?

I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!

justanothernoob said:
I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!
Click to expand...
Click to collapse
Sweet, to bad samsung USA don't just fix it you would have it by now
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

Sam's Samsung Warranty Repair Experience - GN Screen Issue
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
Received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
Received the return packaging from Samsung on Thursday (26/04) and returned the phone back on Friday (27/04). Accordingly to Royal Mail, my phone has been held for delivery on Monday (30/04).
A new development took place on Friday (27/04). I got a call back from Samsung because apparently I left a very low score on their satisfaction survey after I last spoke with them. The lady on the phone recorded the conversation and I blurted out everything that ANOVO did on their first repair job. I was told that if they bodge the second repair, my issue will be escalated to a higher department and I might be eligible for a new replacement.
ANOVO received the phone for the second time on Monday (30/04).
I called the ANOVO office on Tuesday (01/05) for an update and the lady on the phone informs me of: 1. Volume and Power buttons have been fixed; 2. Correct phone build (YAKJU) and latest Android OS (4.0.4, IMM76I) has been installed; 3. The scratch on volume buttons has not been fixed because ANOVO wants me (the customer) to prove that they caused the damage.
I did not argue with the arrogant woman on the phone and said I will take up the matter with Samsung directly.
ANOVO dispathced my phone back on Wednesday (02/05).
I received my Galaxy Nexus back from ANOVO on Thursday (03/05) and guess what?
1. Volume and Power buttons are still messed up. There is no tactile feedback and they seem to be stuck and already depressed; 2. Phone has AGAIN been re-flashed with YAKJUXW build and Android 4.0.1 ITL41D; 3. Scratch on volume button still exists. The cover letter which I received this time, is exactly the same (apart from a different engineer's name) and does not even mention the three issues for which I had sent in the phone.
This is crossing the limit. Absolutely appalling service and blatant lies by the ANOVO Repair Company. Some manager from Samsung Call center is going to get a piece of my mind tomorrow morning.
So overall, my first Samsung Repair experience has been extremely poor and my phone has been operated upon twice (sent in for repair twice) and it is still not fixed. This is all with the same repair company - ANOVO. This company (ANOVO) may have fixed the initial issue for which I sent my phone in, but they definitely (perhaps not intentionally) created more problems for me; which they are unable to fix now.
I am trying for a new replacement now since there is no way I am going to send my phone in for the THIRD time, and that too with the ANOVO Repair Company. ANOVO is unprofessional, incompetent and they clearly do not care about what the customer has written in their page long cover letter.
Last update (09/05): Finally - after waiting for nearly a month - I have won my escalation appeal with Samsung. I have now been offered a brand new replacement for the Galaxy Nexus.
It was a fair decision to say the least, after my frustrating experience with the ANOVO repair centre and numerous phone calls to Samsung. I wrote a massive 3 page complaint letter (with all details) to follow Samsung's escalation process, but the end result is worth all the effort.
Just waiting to receive the return pacakaging now so I can return my bodged up Galaxy Nexus. I anticipate the replacement to arrive by mid of next week (15~17 May).
Cheers,
SAM

sidhaarthm said:
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
I will provide an update next week about the rest of my experience - whether Sammy repair my current GN or provide a new replacement.
Cheers,
SAM
Click to expand...
Click to collapse
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

Jameslepable said:
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk
Click to expand...
Click to collapse
Well, I never said that I flashed anything myself. In fact, I stated clearly that I received the 4.0.4 OTA from Goolge (in reality the OTA file was the only thing I flashed on my Stock, but Rooted and Unlocked BL GN). But before sending the device back, I relocked the BL, flashed the stock recovery and the 4.0.4 ROM, thus removing the Root in the process. The brightness flicker persisted despite all the aforementioned steps. So in a way, I'm correct in saying that a clean ROM flash doesn't help, but Sammy techs don't need to know my dirty troubleshooting efforts
In my Cover Letter, I requested the techies not to just flash the ROM again since I have established (with a clean wipe/reset) that the issue is most probably not software associated.
Come to think of it, our phones might indeed be in the same Operating Room!
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt

Hi,
have you had any updates from samsung?
I'm in a service request conversation with them at the moment, because my phone randomly reboots itself and gets stupendously hot whilst charging...
going to flash back to stock today and see if that helps. what are the chances they'll outright replace the handset?
thanks

if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10

sidhaarthm said:
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt
Click to expand...
Click to collapse
But could you have waited 23 weeks to buy the phone at a much lower cost?

cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM

Vulcan Road North, Norwich, NR6 6AQ. is A-Novo

cirian75 said:
Vulcan Road North, Norwich, NR6 6AQ. is A-Novo
Click to expand...
Click to collapse
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.

sidhaarthm said:
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM
Click to expand...
Click to collapse
In my case the the address on the package I had to send them had the company name on, also the separate for I had to fill in had specific details for that company
sidhaarthm said:
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.
Click to expand...
Click to collapse
As far as I know my phone is at a company called ICM (see op on Tuesday), it could be dependant on where about in the country you live. Although I wish they would just resend me another refurbished unit while they fix that one, sort of a rotation system.
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..

sidhaarthm said:
@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..
Click to expand...
Click to collapse
Yea just updated the op, been in uni all day.

My OP in this forum has been updated.
In short - I have received a Special Delivery Package from A-Novo today (24/04). I am at work right now and unable to confirm whether A-Novo has done a bodge fix or if my GN has been actually fixed. Nonetheless, I am going to video record my entire unpacking as cirian75 did. Just in case Sammy decide to smartly unlock my bootloader or simply flash a new ROM which changes my product from yakju to something else.

ANOVO - What a let down..
My OP updated in this forum:
I received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
So overall, my first Samsung Repair experience was very poor. The repair company fixed the problem for which I had sent the phone but created more (non minor) problems for me. I will definitely send the phone back and demand a proper fix or a replacement.
---------- Post added at 08:12 PM ---------- Previous post was at 08:10 PM ----------
cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Hi mate, please read my latest post in this thread. I've been let down big time by my first Samsung Warranty Repair (ANOVO).
Can you advice what you did after Anovo bodged your device and sent it back? Did you contact Samsung directly over phone, or did you call the Anovo guys?
Cheers,
SAM

My OP updated in this thread.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
So I now await the Special Delivery pacakge to send my phone off to ANOVO.

Screen Defect appeared at 31 days

Hi all -
Trying to figure out what to do.
Just today, I now have a small pink blotch at the bottom of my screen. It's about the size of half a penny. It started out dim, and has gotten a bit brighter. Or maybe I'm just noticing it more.
I've tried playing with screen settings, I did a battery pull, and even a factory reset. It's still there. 99.9% sure it's a hardware issue. I have a case for my phone, it has been babied, and never dropped.
The problem is that today is day 31. Figures.
What options do I have? I really don't want to do the "warranty exchange" and get someone else's used broken phone. I've done that process once before and it was horrible. The junky phone they sent me was even worse than my original.
Thanks!

do a warranty exchange through samsung, not your carrier. takes longer but you get a new phone, not a refurb.

TRusselo said:
do a warranty exchange through samsung, not your carrier. takes longer but you get a new phone, not a refurb.
Click to expand...
Click to collapse
Hmm, that's a good idea. I never thought of going directly through Samsung.
Thankfully, I didn't need to. I went back to the corporate store that I originally bought my phone at. The same guy that I bought the phone from ended up helping me too. I have to say, I went in ready to fight, but he immediately took care of it, and gave me a new phone. I was in and out in 15 minutes. I don't know whether he bent the policy, did me a favor, calculated the days wrong, or if there's a grace period, but he was very helpful.
I really have to hand it to them... this is the first time AT&T customer service has EVER impressed me.

TRusselo said:
do a warranty exchange through samsung, not your carrier. takes longer but you get a new phone, not a refurb.
Click to expand...
Click to collapse
damn, i didn't know i could do a warranty exchange through samsung either... is that possible? seriously i doubt this is true. but if so please tell me how to proceed thanks!

If it is a manufacturer defect you can contact your carrier and they will be able to take care of it. I see it happen all the time in my store and although the retailer cant handle it, your carrier can.

User Review - MobileTechVideos.com: Samsung Galaxy S III (I747) JTAG Brick Repair

Hello community!
Today I would like to post a review of a great service I used: GS3 JTAG Brick Repair. As many members here, I consider myself an advanced user. I want more than what the stock phone offers and our amazing devs satisfy that urge. I've had no issues rooting my G2X in the past and did it for several friends who had the same phone. The GS3 was a different kind of beast for me. I felt confident when I was about to flash; I thought I did my homework... But then I made a BRICK. WTF?!? My heart dropped... I haven't even had this phone for a month!!! I voided my warranty and now this?!? FML....
What to do? Where to go for help? Buy another $600 phone?
After I wiped the snot and tears, I turned to Google. This is how I found MobileTechVideos. The service that I was in need of was the "Samsung Galaxy S III JTAG Brick Repair." But I was impressed to find out that MTV also provided " ROM / Root Upgrade Service:" Not only would MTV turn my brick back into a GS3 but they would complete what I had intended to accomplish in the first place! My complete order looked like this:
* JTAG Brick Repair
* ROM / Root Upgrade Service:
* Rush Processing
* USA Express Return Shipping
* I asked for ClockWorkMod and CM9 loaded
The total for my service came out to $105.00
I shipped my phone USPS priority with $700 insurance. Total: $15.35
I shipped on Aug 24th at 4:35 from Los Angeles. The phone arrived at JTAG Aug 26th. I received the phone at 10:30am on Aug 30th. Now that, my friends, is service. Yes, I know I paid for it but it went exactly as described on paper. I excitedly ripped open the package, popped in the battery and tried to start my phone... And tried again..... And again. I almost crapped myself.. WTF is going on?!?!? Ooooooooh... It helps to charge the battery... So 20min later, I powered my phone. Thank you JTAG! I was overjoyed to see my phone power up with CM9! All the crappy/expensive backup plans fled my mind. No more insurance claim.. No more buying another phone... No more adding another line, getting a GS3 for $150, transferring the number, suspending the new account and paying an additional $10/month for 2 years.
JTAG FIXED MY BRICK​
I would HIGHLY recommend the services of MobileTechVideos to anyone who is suffering from a hard bricked GS3 or just want a PRO to do the ROM / Root Upgrade Service. With an advertised price of $30 for the ROM / Root Upgrade Service, I will send all future phones to MobileTechVideos and save all headaches and give myself peace of mind that the phone WILL be rooted correctly the first time.
*****​Now, for my ONLY gripe: return packaging. I would have liked to see my phone in more than just a padded envelope. I just picture the USPS workers playing "silent speed ball" with everything... If the phone was bubble wrapped and placed in a flat rated box, I would have felt better. The phone arrived without incident but this was the only aspect I have criticism for.
/*****​
Thank you, JTAG, for an amazing service that saved my butt. I speak highly of your company to my friends and will recommend your services to anyone who is curious or needs your expertise.
-Adam

did you use a usb jib to get into dl mode or anything?

Thanks for the review Alex. Expertzero, a JIG was no match for his situation as he had extensive bootloader damage...

Great experience with MobileTechVideos brick restore
Same story from me -- bricked my Verizon Samsung Galaxy S3. Dead, lifeless, very sad. Sent it in to Mobiletech with the request to simply restore the thing. Mailed it overnight on a Monday - it was back in my hands the very next THURSDAY, totally fixed. Price only $60, plus the $24 to mail overnight. (In addition, I requested the upgraded express fast service, and they didn't charge me for it.)
They do what they promise, and do it efficiently.

I used mobiletech videos the other day for my d2att.
There was no option for using next-day service during checkout. I imagine the owner probably would have allowed this after emailing him, but I didn't try.
I sent it in by USPS priority on Saturday evening.
Got it back by USPS 1st class on Wednesday.
Keep in mind I live two hours from these guys. So USPS didn't have far to go.
For the life of me, I couldn't get my computer to see the phone with Odin afterwards.
I had to do a LOT of work on my computer to get Odin working with the phone, which was weird because I never had a problem before.
But who knows what that was all about.
Anyways, phone is doing great and I'm happy I only had to go five days without it (including weekend).

CZ Eddie said:
I used mobiletech videos the other day for my d2att.
There was no option for using next-day service during checkout. I imagine the owner probably would have allowed this after emailing him, but I didn't try.
Well, I was confused about the next-day (express) service. The place to request next day service is in the main order screen, where you check off all the services you require (root restore, brick repair, JAG order). One of the options in that long list of services is "rush service." It's different from most order forms, which place shipping options at the end of the order. That's why I missed it - but I just e-mailed the company and asked to be upgraded. And they upgraded me for no charge.
I really like this company.
Click to expand...
Click to collapse

Agreed!
I had my Samsung Galaxy Note II repaired and unlocked. I'm in Canada and I was very impressed with how quickly they had me back up and running. My phone was double packed in padded envelopes on the way back to me too. Communication throughout the process was outstanding, even before I forked over any money. I definitely recommend MobileTechVideos to anyone in need of help.
Sidenote: I was able to root my phone successfully on my own a few weeks later, I was too stubborn to have them do it because I wanted to prove to myself I could handle it. It wasn't the easiest thing in the world, I am a novice when it comes to this stuff so my advice to anyone out there at my level of expertise is to let them do it and save yourself the headache and mini heart attacks as you pray you didn't screw up and brick your phone.
Great service all around. Can't thank you enough MTV.

Great experience as well!!
While I didn't brick my phone like most everyone else where in the thread so far, I had trashed the IMEI somehow on my Cappy somewhere along the line of ROM flashes I did. I sent it in to MTV to have that fixed and also had them load the latest AoCP ROM onto the phone.
Long story short .... phone came back in perfect working order and I've flashed a later version of that same ROM on the phone myself (fixed a low memory issue that I noticed). It runs perfectly now and while not a daily driver, will prove to be a reliable backup!!
Thanks MTV!

I didn't have as good an experience...
Had a Galaxy Tab what wouldn't boot, contacted them and decided its needed to have a boot from SD card option.. sent it in and they sent it back and everything worked ok,
Then I upgraded and decided to give my tab to my Mom, contacted them again to see if it was safe to factory reset due to the boot from SD thing, was told that it wasn't any problem, and I could do a factory reset..
I did one and it just sits at the logo and won't boot passed it, like it did before I sent it in the first time, contacted them again, they asked me how I did the reset, I replied,...
THEN the problem.... NO REPLY after that... That was months ago, I'm going to try again..
I don't want to have to pay AGAIN for it seeing as I asked if it was ok to do it before I tried it and they said it was good to go..

mobile tech videos
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.

refueler said:
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
Click to expand...
Click to collapse
I have sent three phones to Josh at Mobile tech video and each experience was pleasant. (Well after I got over shock of bricking a phone).They are quick and they fix bricked phones. For those who love flashing roms and playing with updates -- they are great safety net.

damage?
refueler said:
Just wanted to post real quick for mobile tech videos.
If you ever have a phone that you think is un fixable give these guys a chance first !!!!! They are awsome ! I was putting custom roms on my htc one and soft bricked it and could not fix it to save my life ! They fixed it and runs like there was never ever a issue
so if you ever have a phone issue go to mobiletechvideos
you will not be disapointed.
Click to expand...
Click to collapse
Im considering this, did they damage the casing of the phone to get at the circuit board? That's my hesitiation. The way I understand it, Jtag uses a direct connection tot he motherboard to rewrite the storage. thanks for the feedback!

If they did they are in the wrong line of work! Getting it open is extremely easy to do.

DocHoliday77 said:
If they did they are in the wrong line of work! Getting it open is extremely easy to do.
Click to expand...
Click to collapse
I also recommend them. They saved me from brick dom a couple of times. Fast service, feiendly, good communication.

I sent my Verizon Sch-i535 S3 in for J TAG repair after PayPal Payment.
I sent as required by USPS, Insured.
Tracking shows they received the S3 on Aug 20, 2014.
Code:
[B]Order #24368
Shipment Activity Location Date & Time
[B]Delivered BRYAN, TX 77807 August 20, 2014 10:38 am [/B]
Out for Delivery BRYAN, TX 77801 August 20, 2014 9:10 am
Sorting Complete BRYAN, TX 77801 August 20, 2014 9:00 am
Arrived at Unit BRYAN, TX 77801 August 20, 2014 8:41 am
Departed USPS Facility ROCHESTER, NY 14606 August 19, 2014 6:09 am
Arrived at USPS Facility ROCHESTER, NY 14606 August 19, 2014 12:58 am
Code:
EDIT:Aug 27, 2014
Today I got this email:
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Awaiting Fulfillment[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order
http://mobiletechvideos.mybigcommerce.com/
Code:
EDIT:Sept 8, 2014
Today I got this email:
[B]Order Status Change[/B]
Hi Bob
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Completed[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Code:
EDIT:Sept 9, 2014
Today I got this email:
[B]Order Status Changed[/B]
Hi Bob
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Shipped[/B]
Shipment Tracking Numbers / Links
(USPS Priority Mail 1-3 Business Days)

Map their address
I tried to map their address but couldn't find it.
mobiletechvideos
10124 COUNTY ROAD 244 CALDWELL TX 77836-2396
Also don't understand the double Website name
mobiletechvideos.mybigcommerce.com

Could be a residential, county area. Google doesn't map low population areas as thoroughly as higher ones as i understand it.
But if you have some issue trusting them, find another. There are tons out there, but none that i am aware of that are as highly spoken of in these forums.
Check ebay. Some are offering the service as low as $25 now.
Sent from my SAMSUNG-SGH-I747 using Tapatalk

No luck dealing with MobileTechVideos....
I sent my bricked Galaxy S3 to MobileTechVideos over three weeks ago and haven't heard anything from them since (except that they got it). I've sent two emails and left one phone message (they rarely answer) over the last couple of weeks just asking for a status update, but have been totally ignored. Maybe they're just super-busy, or maybe I just got ripped off for $65 and my phone. I even paid extra for "expedited processing."
Will update if/when I ever get a working phone. (Or if I don't....)

Be aware
People be aware. I believe mobile tech videos has gone south overnight. My experiences has been pretty much the same as previous posters. My first clue is when I contacted the company to have my phone fixed Josh was really a tentative... after they got my money and my phone that's the last i heard from them for about 2 months. Finally I sent them an email asking for my phone back and allowed them to keep my 50 bucks. They did mail it back to me packaged very poorly.. surprised it didn't break the screen. Better off taking phone to a local shop.

connexion2005 said:
Thanks for the review Alex. Expertzero, a JIG was no match for his situation as he had extensive bootloader damage...
Click to expand...
Click to collapse
Do you have an email please?
Are you still doing phones?
Thanks

[Q] Backlight dead?

Hi,
I just get a e-980.
With no special reason, the screen stop working, I realized under the sunlight, that my LCD still working, but I have no more backlight.
I can barely see white color shapes.
Is it a ''normal'' issue with those phones?
- I've opened it, clean contacts from ribbon cables. - didn't work
- I've done a complete stock reflash with LgFlashTool - didn't work
If you guys have no clue, I'm scared that I'm dealing with a brick, and get back my old reliable desireZ
thank you

Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center

vivebatu said:
Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center
Click to expand...
Click to collapse
yep. All done.
Like I said, I can receive calls/txt. I ear the unlock sound, etc. I can see LCD ON under bright sunlight.
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
Maybe some body here can sell me a functional LCD with broken digitizer??, mine is brand new.
I just dont want to dump more money in it, since the HTC is working strong, even for a 4 yo device
I'll try with LG warranty service, but it was a final sale

Exactly same issue with me too
I bought my LG OPTIMUS G PRO a few days back refurbished, it worked flawlessly for around a week. A few days ago its screen went blank even though it was possible to use screen blank like answering calls etc, i thought humidity has affected it and buried it in rice for one day and it worked again but after 2 days it again went blank and this time burying it didn't help. I am without luck now and looking for some workaround. Please someone help us if anyone knows how to fix it?
Awaiting eagerly for some suggestions.:crying:

Mmm seem to be a LG problem...
Event on optimus G forums people seems to have this trouble.
You just remind me something, went the screen go off, it was 90% rel humidity here, good point.
I tried to put it under high heat and the freezer. no luck.
All I want to know it's if it's the main board problem or screen.
Last time with LG pos, my brother had the LG 3D, wow, pos as well, nexus aren't the best phone as well.
HTC ftw, but the latest models are so no-user friendly on the hardware, seems like they try to copy apple.
My moto milestone 500mhz (2009) still working better than this, lol.

If you don't have a warranty, I'd open it up then clean and reseat the screen dongle connector.

This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app

bigdaddytrayn said:
This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app
Click to expand...
Click to collapse
yeah, but how you'll be sure that problem wont came back in a year?
The last time I heard about backlight stop working/burn, it was on compaq laptop with pentiumII processor.
1 1/2 year old phone, that's not normal.
any way, I put the phone in a bag of rice for the night, powered up, and the back light came on for 3 seconds.
-- 5 days and still have NO supports from LG.

This is just a thought. I had something similar happen in one of two ways, either the screen turning all red or dark. It was an issue with a night reading program, Twilight. After I managed to turn that off the problem went away.
If you have programs like Lux or Twilight running or anything that can control the screen try and turn them off.

Update.
I didn't touch the phone for days, leaving the battery out. Then I put it back just to be ready to retry a clean flash.
Screen all black.
I had something to do, I leave it on my desk for few hours, and when I came back to play with it, the screen light up. It's been a day , no issue, but some times the screen flicker.
It will probably let me down soon.
Strange issue : the home button led light doesn't work anymore.
Is it because I flashed the telcel stock rom on the e980 at&t?

DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it

IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.

oVeRdOsE. said:
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
(
Click to expand...
Click to collapse
I see a lot of people try to blame manufacturer for the issues of their phone. LG, HTC, Samsung, Apple.
Remember, they all offer one year warranty. So if your phone is still under warranty, go RMA. I already got two HTC and one Samsung exchanged.
If your phone is not under warranty, did you buy it used ? Then you should blame the previous owner or yourself. Why did this happen to your phone ONLY while ten's of thousands of users here are fine?Did you do something that may cause the issue?
This is not personal. I just try to say something fair when I see people said "Never touch LG/Samsung/HTC.."
It won't help your phone come back. And it did mislead other users

ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
Click to expand...
Click to collapse
It doesn't sound like they told you to "go screw yourself" exactly. It actually makes quite a bit of sense that a manufacturer would want all of a faulty device to arrive rather than that their customer just send them the parts they assessed as faulty. If they had to send you a new device, they would probably want the old one intact.

oVeRdOsE. said:
DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it
Click to expand...
Click to collapse
I called LG to exchange my Nexus 4 earlier this year. I call only once and they give me a shipping address( HTC also give address when I called ), asking to ship within 10 days or so .
They did NOT ask the carrier of my Nexus 4.( T-Mobile if you want to know ). They just check Imei and verified that the phone was under warranty.
I did not send the phone back to LG in the end. Someone bought it from me. The Nexus 4 has light yellow tint on display but hardly noticeable. The buyer don't care..
My point is, OP, I guess you did not told us that your phone might not be under warranty
---------- Post added at 01:16 PM ---------- Previous post was at 01:06 PM ----------
ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
Click to expand...
Click to collapse
Asking you to shipping back to factory is Exactly what is called customer service.
All manufacturers do so!
They need to run full software and hardware check on your device, making sure that all parts are working when they return the phone to you.
You might care a few bucks shipping cost . But truth is that maybe battery was not just the faulty part. Something else MIGHT go wrong as well. They need to find out once you call in for RMA.
It is YOU don't know what customer service is, Not them.

my HTC 10 died!

so, I go on vacation and put my phone in airplane mode since I'm out of the states. I'm backpacking in Aruba and place my phone in my backpack (contents: clothes, towel, water bottle, food) I took pictures from spot to spot. well I go to take my phone out and it is burning up. I mean super hot. Phone would not wake up/turn on. I was bummed.
Had the phone activated and was using it for a total of 5 days, then placed it in airplane mode when I left the states on the 4th. The 5th is when this saddening event took place. I finally got back into the states and got home on the 13th. I pulled my sim and activated my good ol m8. I noticed the backside of my sim card had brown spots on it. Looked like it was burnt or rust. It wiped off leaving faint spots. Sim card is working in the m8.
Has anyone had any issues and had to have their phone repaired? Apparently HTC says this is covered under warranty...and that if there is any other damage than what I described they will use the uhoh warranty.
I have tried every button combo, plugged in and everything day after day hoping it would turn back on. I do not even get a notification light when plugged in. The PC also doesn't recognize the device.
tldr: phone got super hot and wouldn't cut on. I have to send in for repair
-HTC One m8-

If it's been under 30 days, I'd return it as faulty and get another new one. Take advantage of the option to return it!

JWhetstone02 said:
so, I go on vacation and put my phone in airplane mode since I'm out of the states. I'm backpacking in Aruba and place my phone in my backpack (contents: clothes, towel, water bottle, food) I took pictures from spot to spot. well I go to take my phone out and it is burning up. I mean super hot. Phone would not wake up/turn on. I was bummed.
Had the phone activated and was using it for a total of 5 days, then placed it in airplane mode when I left the states on the 4th. The 5th is when this saddening event took place. I finally got back into the states and got home on the 13th. I pulled my sim and activated my good ol m8. I noticed the backside of my sim card had brown spots on it. Looked like it was burnt or rust. It wiped off leaving faint spots. Sim card is working in the m8.
Has anyone had any issues and had to have their phone repaired? Apparently HTC says this is covered under warranty...and that if there is any other damage than what I described they will use the uhoh warranty.
I have tried every button combo, plugged in and everything day after day hoping it would turn back on. I do not even get a notification light when plugged in. The PC also doesn't recognize the device.
tldr: phone got super hot and wouldn't cut on. I have to send in for repair
-HTC One m8-
Click to expand...
Click to collapse
Did you try holding down the volume up and power button
Sent from my HTC 10 using Tapatalk

I've tried everything. Every possible button combo for at least 10 seconds.
It definitely hasn't been 30 days, and I mentioned to return it, and they kept saying that since it was activated and in use, that they will issue a repair ticket. So that was my only option they gave me. I did call back and get another CSR, but they both asked has it been used and or activated. I didn't want to lie lol
-HTC One m8-

JWhetstone02 said:
I've tried everything. Every possible button combo for at least 10 seconds.
It definitely hasn't been 30 days, and I mentioned to return it, and they kept saying that since it was activated and in use, that they will issue a repair ticket. So that was my only option they gave me. I did call back and get another CSR, but they both asked has it been used and or activated. I didn't want to lie lol
-HTC One m8-
Click to expand...
Click to collapse
let the phone cool off and hold power button and vol down for at least a minute

Delete

jollywhitefoot said:
let the phone cool off and hold power button and vol down for at least a minute
Click to expand...
Click to collapse
lol the phone has been dead for over a week. It has been cooled down enough. Nothing works. No charging led when plugged up (have let it sit overnight) nothing
-HTC One m8-

JWhetstone02 said:
lol the phone has been dead for over a week. It has been cooled down enough. Nothing works. No charging led when plugged up (have let it sit overnight) nothing
-HTC One m8-
Click to expand...
Click to collapse
lol. ok. I just saw 10 seconds and know that's not always long enough to turn the phone on or turn it off and then back on if it gets stuck in a state where the screen is off.

jollywhitefoot said:
lol. ok. I just saw 10 seconds and know that's not always long enough to turn the phone on or turn it off and then back on if it gets stuck in a state where the screen is off.
Click to expand...
Click to collapse
Unfortunately I held it down a long time and nothing happens. Its finally sent off to be repaired. took them 3 days and 5 phone calls to get a shipping label generated...I've never had any troubles with HTC until now lol
-HTC One m8-

JWhetstone02 said:
I've tried everything. Every possible button combo for at least 10 seconds.
It definitely hasn't been 30 days, and I mentioned to return it, and they kept saying that since it was activated and in use, that they will issue a repair ticket. So that was my only option they gave me. I did call back and get another CSR, but they both asked has it been used and or activated. I didn't want to lie lol
-HTC One m8-
Click to expand...
Click to collapse
Well, you're certainly able to return it within 30 days even if it's been used because I'm going on my 3rd unit trying to get one without the dreaded yellow tint at the bottom of the screen. It can all be done from the ordering email you receive... that is if you ordered it direct from HTC. I just request a refund and re-order a new one, no questions asked!

If the battery is dead and nothing happens when you plug it in with original power and cable then there is nothing to be done.
Sent from my Nexus 5 using XDA-Developers mobile app

holz75 said:
If it's been under 30 days, I'd return it as faulty and get another new one. Take advantage of the option to return it!
Click to expand...
Click to collapse
They don't do that. I tried when I was having issues with my device. Their answer was if I wanted a brand new device, I'd have to return and repurchase. ? (And lose out on my coupon and potentially lose my 12 mos financing with PayPal.)

jonathan3579 said:
They don't do that. I tried when I was having issues with my device. Their answer was if I wanted a brand new device, I'd have to return and repurchase. (And lose out on my coupon and potentially lose my 12 mos financing with PayPal.)
Click to expand...
Click to collapse
Yeah, that's what I meant. :good: Return and repurchase.

so I finally heard back from HTC on the 22nd. They said my phone was exposed to liquid....ok I thought maybe the water bottle may have leaked...but here was no sign of it that day. Anyways, I opted to use my UH-OH protection to get a new/replacement device. They processed that and told me I would be contacted in 24 hours. That was not true
Have called/online chatted each day trying to get a status of my phone. Finally got someone today who told me the exact thing. "the uh oh department is waiting on a replacement device for you. You will be contacted by the escalation team within 24 hours"
So yea I'm a little frustrated with HTC at the moment. Never had any problems with them until now.
-HTC One m8-

I just did a separate chat and acted as someone who was very interested in purchasing the HTC 10. Asked all easy questions and then asked for shipping. They said if I was to purchase today, I'd revive the phone next business day.
I'm on the edge about calling back and complaining some more about them able to send out phones if they are purchased, but yet tell me hey are waiting on a device.
sorry, rant over lol
-HTC One m8-

Side note UhOh protection will only ship to your credit card billing address for advanced replacement.
A person can ship theirs in and have a replacement sent to whatever address you want but it requires them receiving the old unit before shipping the new unit.
Sent from my HTC 10 using Tapatalk

JWhetstone02 said:
I just did a separate chat and acted as someone who was very interested in purchasing the HTC 10. Asked all easy questions and then asked for shipping. They said if I was to purchase today, I'd revive the phone next business day.
I'm on the edge about calling back and complaining some more about them able to send out phones if they are purchased, but yet tell me hey are waiting on a device.
sorry, rant over lol
-HTC One m8-
Click to expand...
Click to collapse
Well, your replacement phone will probably be coming from a different stock of phones. Even it happens to be a new device rather than a refurb, you won't be getting the retail box or anything. It'll just be the replacement phone by itself.

datafoo said:
Side note UhOh protection will only ship to your credit card billing address for advanced replacement.
A person can ship theirs in and have a replacement sent to whatever address you want but it requires them receiving the old unit before shipping the new unit.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
holz75 said:
Well, your replacement phone will probably be coming from a different stock of phones. Even it happens to be a new device rather than a refurb, you won't be getting the retail box or anything. It'll just be the replacement phone by itself.
Click to expand...
Click to collapse
HTC has had my phone since the 14th or 16th. I just want an HTC 10 back. Having it for the few days has spoiled me. Although this m8 is still a beast, I'm just wanting the best of the best.
-HTC One m8-

holz75 said:
Well, your replacement phone will probably be coming from a different stock of phones. Even it happens to be a new device rather than a refurb, you won't be getting the retail box or anything. It'll just be the replacement phone by itself.
Click to expand...
Click to collapse
I used Uh-Oh protection about 11 days after receiving my phone (in May) and they sent me a brand new unit in the box with full accessories just FYI.
JWhetstone02 said:
HTC has had my phone since the 14th or 16th. I just want an HTC 10 back. Having it for the few days has spoiled me. Although this m8 is still a beast, I'm just wanting the best of the best.
Click to expand...
Click to collapse
You should have a service number and a login to track process. You'll be able to see if they've received your handset and where they're at in the process. If it's Uh-Oh protection covered they are required to ship you a new handset within 2 days of receipt of your old handset.

datafoo said:
I used Uh-Oh protection about 11 days after receiving my phone (in May) and they sent me a brand new unit in the box with full accessories just FYI.
You should have a service number and a login to track process. You'll be able to see if they've received your handset and where they're at in the process. If it's Uh-Oh protection covered they are required to ship you a new handset within 2 days of receipt of your old handset.
Click to expand...
Click to collapse
Oh, that's good to hear! I had spoken to HTC about a replacement device, and that's what they told me... but I'm assuming there's a difference between a standard replacement and using the Uh-Oh protection?