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Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
I dropped my phone this morning getting into my car. It hit pretty hard upper left corner of the device. it actually struck the door sill panel the battery panel popped off and the batter fell out and the phone landed face first on the garage floor. I drive a 2010 camaro the car sits pretty low so it didn't have to far to fall. I have a zagg screen protector so no scratches on the screen nor did the screen crack or shatter (much to my surprise).
There is, however, a noticeable Chip on the housing in the Upper left corner above the HTC logo. This is surprising to me because I have heard many stories of the screen shattering falling on that part of the device.:huh:
My question is this. I have insurance on my phone. I am very anal about how my phone looks and operates and it having ANY scratches or nicks on it(nearly OCD) I have rooted the device, I have a great ROM i REALLY LIKE (kings unleashed rom Ultra Blakk R3).
Sooo.. Do i make the Claim?
Pro's:
Great ROM
Phone is FAST
Get a new or near new Phone (refurbished)
Phone may act funny do to the drop (later on)
Cons:
Backing up the Device (starting over)
Going through the Process of Rooting
Clearing the Phone back to Original Stock ROM
Spending the $100 Deductible (100 on bill)
I am sure I can think of more so this where i need your opinion folks.
Personally, I wouldn't claim that, because I don't see it worth 100$ for a new phone, for THAT. I'm a tech major, so I like my gadgets in pristine condition as well, but I couldn't justify it. And as far as backing up, you'd have to do a titanium for your apps, that's it. You couldn't restore your system settings cuz it wouldn't work on a new phone, just re-install the rom, and load your apps. As far as rooting, you can do it with unrevoked and be done in less than 5 minutes.
Overall: Don't claim.
I have only dropped my phone once but it was drastic, all the way from my pocket where i thought i was putting it, to the concrete...landed right on the corner and made a pretty good nick. Im not happy about it but my screen is OK and I certainly wont spend 100 bucks on a nick. also pondered a little touch up paint. If its acts up later...? dunno why that would occur cut OK, i would just make a claim then.
If you want to feel better just drop it again and make sure the screen shatters. Now you have more reason to claim it! I'm very anal about scratches and dings on my stuff it would drive me nuts.
Sent from my PC36100 using XDA Premium App
I've taken mine back for unrelated reasons and got a new (well, most recent was a refurb) phone at $0 with insurance on a couple occasions. The phones weren't rooted when I took them in, by the way.
I dropped mine & it has a nick on the side that drives me nuts sometimes. I thought about pulling the battery during a radio update to try to completely kill it so I wouldn't have to pay $100, but my conscience along with worries of bad karma got the best of me, so I've stuck with this one. It runs fine, so I've learned to live with it.
I also learned to put the case back on if I have to take it off.
If you have the cash then get a new phone. You won't be happy till you do, you know that.
Arnezie said:
If you have the cash then get a new phone. You won't be happy till you do, you know that.
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this describes myself well...
i say get a new one or wait for a new device and buy at retail.(I like being without contract)
Wait and upgrade to Evo 3D in two months. You might want to just put the phone in a nice silicon case so that you can't see the blemish.
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
pro_Ove said:
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Second option is the one I am most questionable about and I would like someone to advise me on. I was thinking about signing up for an insurance plan (I am currently with Vodafone, no insurance) then waiting some time and then claim on the insurance and receive a new phone, my question is; would that work? How long would I have to wait? Will I have to subscribe to some kind of premium plan for it to work? If so how much would it cost?
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
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Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
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I need a screen that covers the whole screen, but dont think there is on
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
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Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
I have phoned HTC and arranged it to be picked up for repairs on Monday, the phone operator has said that if it's just the screen to be replaced then it will cost me about £100 which hurts but I don't mind however I am sure they will try and charge me more, I have also mentioned that the screen had flickered before and it was unresponsive (It sometimes wouldn't pick up the touch however after cleaning the screen properly it worked again) so I will try arguing heavily when I get the quote.
To be honest, this is why phone insurance exists...
Sent from my HTC One X using xda app-developers app
pro_Ove said:
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
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I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
jo3yp said:
the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences
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Reference, please.
jo3yp said:
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
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When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
pro_Ove said:
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
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It's worth trying to give them a call.
They will install the RUU to return it to stock, they always do. It's quick, cheap, easy, and probably fixes a large portion of the problem phones they receive. There are simply too many apps that misbehave for them not to want to do this.
Obviously in your case, it's not required, but they will probably want to run a test afterwards in a clean environment.
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
pro_Ove said:
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
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let's be honest, the phone isn't advertised as having 'unbreakable gorilla glass' ( i know it wasn't you that said that , but either way it's bull****)
it's advertised to have gorilla glass, which is advertised to be stronger than normal glass. do remember that glass is very fragile, gorilla glass is still glass after all.
to be honest, i don't see why htc should give a discount? you dropped it, its not their fault, why should they pay for it!
i know it sounds harsh, and all you want is it to work again, but you can't blame htc for it, thats just ridiculous.
EDIT: quite frankly, i think it's stupid that they gave anyone a discount for a smashed screen. whoever authorised that probably has been either fired or had a warning by now..
I've become pretty exasperated with these phones lately, so I thought I'd share my experience. My question is: are these phones supposed to be this fragile?
It started two years ago: due to Verizon's discontinuation of unlimited data, I'd convinced my family (me and my parents) to move to T-Mobile. It seemed like a great deal: we could finally upgrade from our Galaxy S Fascinates, and the plan was cheaper too. Me and my dad, both power users, chose S4s, while my mother, who was more of a casual user, picked the S3 since it was cheaper. At first, it seemed great: the S4s were powerful, and the screens were awesome. We purchased the insurance, but neither me nor my dad bought cases, and my mom got an aftermarket back for her S3 with a swing-closed screen cover.
Fast-forward two months later. My mom's S3 started rebooting randomly, especially during periods of high use. It got so bad that we were considering replacing the phone, when I noticed that I could trigger a reboot by running a CPU stress test application. This pointed to a battery that was going bad and couldn't always provide enough voltage to keep the phone running. We replaced the battery, and were off on our merry way.
Over the next year of heavy use, the silver coating on the band of plastic around the front edge of my S4 started to flake off. By summer, it was totally gone, exposing the white plastic underneath. Meanwhile, my dad's S4 had developed an odd issue with the screen , causing vertical bands of color to be visible. It wasn't a huge issue, and he didn't seem to notice it.
After the first year, it all changed. A new issue cropped up first in my dad's, then my S4. It seemed that dirt had gotten inside the case, underneath the proximity sensor. The screen became more and more reluctant to wake up during calls. Dad could seem to keep his in check by canned-airing through the speaker grill on a regular basis, but I had no such luck. Once I hit dial, my screen would turn off for good unless the other person hung up, or I put my phone in a spotlight or direct sunlight. Eventually, I had to start pulling out the battery to hang up a call. I could only check my voicemail by plugging in headphones.
Then came the cracks. That autumn, it happened, that thing all phone-owners dread: After surviving several multi-foot drops with only dents and scratches, my S4 fell off of my leg when I was sitting on the ground, landed upside-down, and developed a small crack off to the side of the screen. It wasn't bad, but I was kind of shaken, since up until then I'd considered my phone screen to be pretty much invulnerable. Then, a week later, it fell only a few inches out of my pocket onto a stucco floor. It landed directly on the screen, and I heard an unholy cracking sound. I picked it up to find two cracks stretching diagonally from the top left to the bottom right of the screen. We discussed getting a new phone, but I decided that it wasn't worth the insurance deductible, especially since I would get a phone with the new KNOX bootloader. Later on, I dropped it another couple times, and the display shattered in a few places.
A few months later, Dad's phone's SIM card holder started to fail. At first, whenever he went for a bumpy motorcycle ride or otherwise shook his phone around, the S4 would lose cellular signal until he rebooted. It got worse over time, to the point where he was rebooting multiple times a day just to stay connected. I decided to do some troubleshooting, and, with his agreement, ODINed it to 4.4 touchwiz with the KNOX bootloader. It had been over a year, so we figured that the warranty had run out. This got results, as soon after booting up the phone it would show an error, "SIM Card Removed!" I guess that the other rom hadn't had this error, and just lost signal when the card momentarily disconnected. Anyway, we contacted T-Mobile, who gave him a new SIM card. The problem persisted, and he had to wait a long time at the store while it was being provisioned. We proceeded to call the insurance, who told us, surprise surprise, that buying the insurance also comes with an extended warranty. Which I had just voided. Now, Dad was really angry, since he had to pay $150 for basically no reason. We got the refurbished phone, but he refused to let me root it because that would void the warranty, and he didn't want to have to pay the insurance again. Instead, even though we had Titanium and Clockworkmod backups of everything, he painstakingly rebuilt all his user data by hand. And so the story ended. Or so we thought.
You see, about a week after he got his replacement, the screen cracked. He didn't drop it; according to him it just spontaneously happened. It wasn't very noticeable, and it wasn't a big deal.
Two days ago, his Wi-Fi just stopped. Completely. It wouldn't turn on in settings. Neither would Bluetooth. He did some research, and it turns out that a common issue with refurb S4s was that the internal Wi-Fi antenna would not make good contact with the mainboard. He went to a T-Mobile store, and found out that that little crack actually voided his warranty, so all of that manual rebuilding he did was for nothing. So, he took apart the phone according to a YouTube video, cleaned the antenna contacts, and put it back together. He turned it on, and it was still broken. Oddly enough, it worked for a while after uninstalling some apps, but it soon broke again. Desperate, he gave it to me in hopes that it was a software problem. I tried two different ROMs, but the issue persisted.
So, his replacement phone is a bust. The thing is, he refuses to consider any other phone because he goes through two or three batteries a day, and needs a phone with replaceable batteries, and these are becoming endangered species nowadays. So, he's going to get another S4 from the insurance company, which might be just as unreliable.
Meanwhile, Mom's S3 is still running Android 4.1, and has given us no trouble since the battery thing.
We owned our fascinates for the same amount of time and never had any hardware problems at all. I gotta think that this isn't normal. Are we unlucky, abusive, or is this actually the normal failure rate for these phones?
To me, the physicality of your use case suggests you should have the phones in strong cases. This kind of phone just isn't as physically robust as say the Motorola phones (e.g. the RAZR max series or even the Moto X). If you are going to be dropping it and taking it for motorcycle rides put it in a case and get a screen protector.
Yes, this slim design centered around an almost border less screen is relatively fragile. And yes the S4 has some design flaws like the sim card problem. My next phone may be a return to Motorola if they have a suitable contender at that time. Or other brand. Most of my phones have been Motorola and they have felt MUCH more solid than any of the recent Samsungs.
A note about removable batteries: instead, consider an external powers pack to recharge the phone. I got a pair of them at Costco... Very convenient!
Good post. Sorry to hear your troubles and best wishes going forward!
Sent from my SGH-M919 using Tapatalk
A long, slightly boring story, but what's the bottom line?
So you got 3 phones a few of which you broke. Just buy a new one and put it in a case. Are you abusive? I don't know. Everyone has their own definition of normal I guess. I don't normally drop my electronics. But hey, it's yours, and you can do whatever you like to it.
I still have my almost 4 year old galaxy s4. It's basically like new, without a single scratch and I gave it to my 9 yo son and got myself an s5.
Yeah, I still dislike using cases because I feel like they make the phone hard to hold, but I'm planning on getting one for my next phone because I seem to be too clumsy not to need one.
I wrote this after I spent like 4 hours getting increasingly frustrated trying to fix my dad's phone, with no results. I guess I'm just wondering if it's worth switching to a different manufacturer because of this ordeal.
I've had my S4 for over two years now and it looks, feels, and runs as good as the day I bought it. No nicks, cracks, scratches, or errors whatsoever. I've had mine in an Otterbox since day one, and I've never dropped it from more than a few feet onto carpet or hardwood a few times.
These Galaxy devices are about like any other device, really. If you abuse them or fail to properly protect them, then they'll crap out on you like anything else. No amount of rooting or roming can fix that.
I kill my battery daily, or I would if I wasn't sitting at a computer most days with a readily available power source. I do enjoy the ability to pull my batter (especially when rooting, hanging, etc...) but power packs work well too.
I've had the dirt in the sensor issue. I just took the phone apart and cleaned it (as canned air did not work in my case). It literally took 10 minutes. My newest issue (which did require an RMA to SquareTrade) was a stuck power button. For a full day I could not turn the phone on. I finally bit the bullet and paid the deductible for a "new" phone. The next day I was able to turn the power on again but I already received my replacement so I just factory reset the old unit and sent it back. Now I have a previously refurbed unit, I can only hope has the power button fixed.
In the end, $500 pieces of small electronic equipment might benefit from having a $10 case on them. YMMV
I've never had the slightest problem with the proximity sensor on mine. About once or twice every month, I'll take the Otterbox off and give the phone and case a nice rub down with a microfiber clothe. It keeps everything nice and clean. I've never had to use compressed air or anything to clean it out.
Protip: a little routine cleaning goes a long way toward maximizing the lifespan of your devices.
so i was at the lake today, had the pixel in my pocket, and without even thinking, swam straight into the middle of the lake to get into my buddies side by side.
I had pulled out my phone, realized it wasnt responding (screen was still on) then after me trying to unlock it, it randomly shut off. came back on with a ram dump message, then went off and stayed of for 5 hours. Finally got it to come back on, it kept restarting, i assume the water made the adhesive fail because the glass started lifting away from the chassis (no it wasnt the battery). And now its completely done, just an occasional white flash on half the screen.
luckily i bought the protection plan from google (through assurant) when i bought the device, so im getting that worked out now.
its about time i got a new device anyways. my speaker would always quit working, the back glass was cracked, the volume buttons didnt work half the time, etc. I used this phone like no pixel should be used , haha.
i decided to order a sim tray for one of my 5x's. and figured ill just use it on work or fun days, and switch to my pixel on casual and nicer/professional days.
i know, i know, lots of typing and reading right? well i mainly wanted to ask if anyone had experiences replacing there device through insurance, and how it went. did you get a refurbished device? same color? the rep put alot of emphasis on "it may be new or it may be refurbished, and the color may not be the same"
noidea24 said:
i know, i know, lots of typing and reading right? well i mainly wanted to ask if anyone had experiences replacing there device through insurance, and how it went. did you get a refurbished device? same color? the rep put alot of emphasis on "it may be new or it may be refurbished, and the color may not be the same"
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I personally have never had a device replaced through Google or the device manufacturer, but for those people who had their Nexus 6P's replaced through Google got refurbished devices, random colour and sometimes even a higher storage option than the device they turned in.
Doubtful you'll get a blue, even though it's the nicest looking, but they'll probably send a random coloured one, but hopefully not a VZW variant since that has the un-unlockable bootloader.
noidea24 said:
so i was at the lake today, had the pixel in my pocket, and without even thinking, swam straight into the middle of the lake to get into my buddies side by side.
I had pulled out my phone, realized it wasnt responding (screen was still on) then after me trying to unlock it, it randomly shut off. came back on with a ram dump message, then went off and stayed of for 5 hours. Finally got it to come back on, it kept restarting, i assume the water made the adhesive fail because the glass started lifting away from the chassis (no it wasnt the battery). And now its completely done, just an occasional white flash on half the screen.
luckily i bought the protection plan from google (through assurant) when i bought the device, so im getting that worked out now.
its about time i got a new device anyways. my speaker would always quit working, the back glass was cracked, the volume buttons didnt work half the time, etc. I used this phone like no pixel should be used , haha.
i decided to order a sim tray for one of my 5x's. and figured ill just use it on work or fun days, and switch to my pixel on casual and nicer/professional days.
i know, i know, lots of typing and reading right? well i mainly wanted to ask if anyone had experiences replacing there device through insurance, and how it went. did you get a refurbished device? same color? the rep put alot of emphasis on "it may be new or it may be refurbished, and the color may not be the same"
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I fell in a lake on july 4th with phone in my pocket.
Worked a little random screen movements(water under the screen)
Next day, wouldnt take a charge.
Chatted with google support, i have no insurance on teh phone.
they directed me to an approved repair shop in my town.
Took it in.
$54 they cleaned it out and dried up the water still in my phone 7 days later as I was on vacation and the Rice did nothing.
Phone works good as new.
Shop said if the corrosion was bad enough they would replace other parts, but fresh water isnt as bad as salt so I was fine.
Phone has been working like a champ since.
Keep it off so you dont induce any shorts and take it somewhere.
Bought a White Pixel XL from Best Buy (I wanted Black but they were sold out and I was in a hurry) and got a protection plan on it. My phone started exhibiting behavior indicative of a factory defect. Best Buy wanted $200 to replace. The protection plan was a colossal waste of money. Luckily I paid monthly for the protection instead of a lump sum up front. Anyways, I went to Google instead, who offered to replace it for free. Sent them my Pixel XL and got a Black Pixel XL in return. So it's possible they'll send you a different color, I suppose. The phone was new in box, not a refurb. Pretty happy.