What's up folks...I've got an issue with three different Mophie's and wanted some opinions.
Upon getting the cases, all works well. Lights are working/displaying, power button is active, switch works great, etc.
On all 3 cases (2 black cases from Best Buy and 1 silver from mophie directly) they randomly become unresponsive and dead to world at random times.
The only way I have found to "revive" them is to plug them in and the lights will show fully charged and ready to roll...only to do the exact same thing less than a minute later.
I've reached out to Mophie, and they had no idea what I was talking about...and I've returned the 2 black cases to Best Buy. I'm due to send the silver one back tomorrow, but was really hoping to avoid doing this, as it's the only case I've come across that I actually like...aside from this lovely little issue, that is.
So yeah...any best practices or anything would be ultra helpful.
Only thing I can really think of at this point would be either my phone or there is just something wrong in general with the packs...but I just find that so hard to believe, as there are countless out there that aren't having these issues. And if they are, I haven't been able to fid anything on line just yet.
Thanks again for any help, I really appreciate it.
I actually had the exact same issue on my first Mophie for the One. I had to kind of "jump start" it even though it was charged. Wouldn't light up or charge. Then I exchanged it after a couple days, and the micro-usb port on the replacement was bent (badly enough that the case wouldn't seal.) The third unit I got works perfectly, I love it. Thankfully I work at Best Buy and exchanging it only took a couple minutes.
I would recommend you swap it out until you get a good one.
Right on. That's kind of what I was afraid of. Good to know it's nothing on my end, just sucks that it might be one of those revolving door issues until I get lucky enough to find one that jives.
Thanks.
Sent from my HTC One using xda premium
Bought my 4th juice pack today. Seemed fine for a few hours...then it hit again. I'm going to just their in the towel, as all these returns are a pain.
Hope others aren't having these same issues
Sent from my HTC One using xda premium
I don't know about dead in minutes, but I've definitely felt the batteries are draining out much, much faster than they should. I'm considering doing a return or exchange to Best Buy (across the street from work, great stuff) soon. At least they price-matched against Amazon post purchase.
Mine does it on occasion, I just deal with it. Over all the case is a lifesaver.
Yeah, I've loved them in the past. But sadly a case that gives me 5% and then is useless until I can give it a jump start from a wall charger for another 5%.
I mean, if I was around a wall charger all the time, I wouldn't need the case.
Really a bummer.
Sent from my HTC One using xda premium
Going through the exact same issue. 4th case from best buy. I'm sending this 4th one to Mophie in hopes that it actually might work.
Sent from my HTC One using xda premium
xderekaustinx said:
Yeah, I've loved them in the past. But sadly a case that gives me 5% and then is useless until I can give it a jump start from a wall charger for another 5%.
I mean, if I was around a wall charger all the time, I wouldn't need the case.
Really a bummer.
Sent from my HTC One using xda premium
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I had a definite scare where mine wouldn't do jack for the first few days, but now things have evened out, and some error messages on my work computer yesterday tipped me off that the USB port I'd been using to charge was just flat out faulty. I think I'll run caseless for now (or buy a slimmer case), but definitely going to hold onto this for a trip.
Mine is doing the same thing. I bought it and the phone last Friday and used it Saturday but it did not seem to work. This is my fist Mophie and I could not remember what exactly to expect from reading the instructions. I took it home and charged it and all was good, or so I thought. I tried using it Monday and it showed to start charging my phone only for me to start hearing the phone warning of low battery every few seconds. I messed with it and it started working but only charged the phone for an hour than was dead. had to plug in to get a responce from it. I will take it back to BB and try another,.
I've got a replacement phone coming in tomorrow for other reasons...so I'm curious to see if anything changes. I REALLY want to keep this silver mophie, but it isn't looking likely.
Really hope someone from Mophie can voice on the matter, as I'm curious to see how widespread these issues are
Sent from my HTC One using xda premium
One last reply. Replacement phone didn't make any difference. Same issues as before.
Really tempted to keep trying the best buy method, but returning x amount of phones in hope of getting a good one...man.
Sent from my HTC One using xda premium
I'm having the same issue. I already exchanged one case and number two does the same thing. I bought this specifically for a trip I'm going on tomorrow. Not sure I even want a third one now
Sent from my HTC One using xda app-developers app
Related
3500mAh battery + cover- looks smoother than Seidio, but also looks like it could be cheaply made.
Check it out.
What do you think? Would you gamble on it? Why or why not?
i took the gamble, i'll let you know how it is in 2-6 business days
$19? Seems cheap...especially for an "extended" battery. Our 1900mAh battery as a replacement costs more than that, haha.
will this still fit in the lapdock?
Would probably fit in the lapdock if you took the back off
Sent from my MB860 using XDA Premium App
xandr115 said:
Would probably fit in the lapdock if you took the battery off
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Click to collapse
fixed for ya
I ordered one from Gorilla Gadgets. I can easily use the phone HEAVILY (games, calls, texting, facebook, music, bluetooth always on) from 630am to 10pm without charging or it dying.
Just took the risk as well. Will report back on how it does. 2-6 business days!
Keep us posted guys. My gf is picking up the atrix so this would be a good accessory to pick up
Sent from my HTC Sensation 4G using XDA Premium App
Im interested in seeing how this fits. Also how the battery life is with setcpu disabled under heavy use
Sent from my MB860 using XDA Premium App
I hope it's good but odds are it's crap like every other aftermarket battery.
Sent from my MB860 using Tapatalk
They took forever to ship it, but it's shipping now. Hope it gets here soon!
Well, came home to the package, and it does NOT fit in my phone. I don't know what else to do.
Sinful Animosity said:
Well, came home to the package, and it does NOT fit in my phone. I don't know what else to do.
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Geez man that really sucks. Thanks for letting us know tho.
I think I might not be trying hard enough to make it fit, but it just seems like it doesn't want to go in.
Hello, everyone. I received this battery a couple days ago. The battery doesn't just slip right in, you have to push really hard. Overall, the extra sign is not as bad as i thought. It actually blend in with the phone. I was using it heavily for 14 hours straight, when the phone said i have 1% left. I thought that the phone would shut off but it keep on going for another 3 hours. It probably can go on but im afraid it might ran out while im on the road. I recharge it and will continue to monitor it. The only problem i see is the battery indicator is not accurate. I hope that it will calibrate itself in a few more power cycle.
You had to push hard? I pushed super hard and I was afraid of breaking the phone. I'll give it another shot though!
Sinful Animosity said:
You had to push hard? I pushed super hard and I was afraid of breaking the phone. I'll give it another shot though!
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Yes, put the battery conductor side down first and push the rest of it down. It will work.
Sorry. I feel like an idiot for not being able to push a battery in. But when you put it in conductor side first, did the back of yours get stuck on the fingerprint scanner part?
I feel like I'm going to break the device if I push any harder.
Sinful Animosity said:
Sorry. I feel like an idiot for not being able to push a battery in. But when you put it in conductor side first, did the back of yours get stuck on the fingerprint scanner part?
I feel like I'm going to break the device if I push any harder.
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No, mines isn't stuck on the fingerprint part. I hope we got the same battery. I got mine from the link on the first page of this post.
I plugged my S III on the charger last night before I had gone to bed. This morning the phone wasn't on and so I thought maybe the charger had gone bad. So I put in my spare Samsung battery. The phone still didn't boot. So I took the battery out and plugged the phone into the computer to see if it would come on. Nothing. I've been running a rooted stock ROM, specifically the one that didn't trip the flash counter. Any ideas?
Was there a storm the night you left it plugged in?
from my AOKP galaxy s3
It could be a short circuit.
What is why I do not plug in all my chargers directly to the wall...
Use a UPS with builtin circuit protector and ground before plugging in your expensive GS3 or iPad 3 or whatever other gadgets you might have.
No, there was no storm. Clear skies all around. The phone gets warm at the bottom like it is charging, but nothing comes on.
TheWyzeMan said:
No, there was no storm. Clear skies all around. The phone gets warm at the bottom like it is charging, but nothing comes on.
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If you are under 30 days, then I would say get it excganged.
Sent from my SAMSUNG-SGH-I747 using xda premium
Nope. Got it June 25th.
Return to Samsung, the warranty period is one year. You can read more on Warranty Guide (that come with the phone) what is covered and what's not.
Good luck :good:
I knew there was a one year warranty. Was hoping a ota update broke it and I could fix it. Not been my day. Blown suspension on my car this morning.
TheWyzeMan said:
I knew there was a one year warranty. Was hoping a ota update broke it and I could fix it. Not been my day. Blown suspension on my car this morning.
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Damn! Sounds like a ****ty day! Hope things get better for you. Samsung should replace it one would think. But would rooting it void it?
Sent From My Samsung Galaxy SIII
Well the phone isn't turning on at all so I'm not terribly sure how they'd figure out it was rooted. Also, where is the model code? Not the model name, SGH I747. Samsung's site was asking for it and the choices were something like SGHI747MBAATT.
TheWyzeMan said:
Well the phone isn't turning on at all so I'm not terribly sure how they'd figure out it was rooted. Also, where is the model code? Not the model name, SGH I747. Samsung's site was asking for it and the choices were something like SGHI747MBAATT.
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It's either on the box or behind your battery on your phone.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Same exact thing happened to my phone, I took it to the store and luckily they exchanged it for me (even though it was well past 30 days). Good luck.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I think you just got a lemon from day one Samsung phones are cheap to begin with. Mine has been fine so far but I do baby it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I babied mine too. Has screen protectors in before I got the phone.
Thanks guys. Gonna go by AT&T today after work on the off chance Rey replace it out of the 30 day period. Then I'll call Sammy if they don't.
I think there was some sort of power outage over night in your area and it came back before you woke up.. happened to me once
mms6 said:
What is why I do not plug in all my chargers directly to the wall...
Use a UPS with builtin circuit protector and ground before plugging in your expensive GS3 or iPad 3 or whatever other gadgets you might have.
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Click to collapse
This is exactly why I installed a whole house surge protector, as well as each outlet in my house are individually surge protected. They cost more when I was building the house, but worth the additional $1K I spent upgrading all my outlets.
http://www.amazon.com/Leviton-5280-W-Suppressor-Receptacle-Industrial/dp/B0006I33Y6
Those are what each outlet has. My home theater has a seperate monster 7 outlet protector.
nest75068 said:
This is exactly why I installed a whole house surge protector, as well as each outlet in my house are individually surge protected. They cost more when I was building the house, but worth the additional $1K I spent upgrading all my outlets.
http://www.amazon.com/Leviton-5280-W-Suppressor-Receptacle-Industrial/dp/B0006I33Y6
Those are what each outlet has. My home theater has a seperate monster 7 outlet protector.
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Sounds like a good idea when I decide to have my house built!
Oh that's just neat. And AT&T would not outright exchange it, but I talked to their warranty dept. and they are sending me a new one and I'll out the old one in the box to send back to them. Guy I spoke to said he waived the few for the two day shipping. While I was glad, I couldn't help but feel like not giving warranty issues two day shipping for free to begin with is a bit of a ripoff. My device broke and I may have to wait more than a week to get a new one? Wth?
Hey all,
Having some charging issue with my device that will likely necessitate a replacement device. I've been hesitant to make the move given the quality issues of CLNR with Verizon in the early months of the GNex existence.
For those who have recently received replacements, did you encounter much problem? It seemed like the issues were mainly related to the screen or reception issues. I had my Gnex since day 1 and never had any dropped calls or weak/fluctuating 4G signal. I'm hesitant to give it up!!
Thanks in advance!
I just got a replacement 2 weeks ago and mine has been great. No issues at all. But every device is different
Sent from my Galaxy Nexus using xda premium
Its probably the charger cable,battery the USB port is broke. I suffered similar issues with a CLN HTC incredible. Try switching batteries cables or adapters. If all else fails take it back
I had similar issues with my original galaxy nexus after owning it for 8 months. The replacement they shipped me the ear piece on it didn't work. Sent that one back and the one after it I've had for almost 4 months now with no problems. A lot of it is just random bad luck, if I was you I'd send the old one in and hopefully your luck will hold up.
Sent from my Galaxy Nexus using xda app-developers app
It might be a good time for a refurb, considering VZW just retired the phone.. Is it possible the remaining Gnex stock was pulled for refurbs?
About two weeks ago I got mine replaced by verizon due to my phone having charging issues as well. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).
Thanks for the heads up. Went ahead with the replacement. Will wait and see.
Sent from my Nexus 7 using Tapatalk HD
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
kl323 said:
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
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Nothing to worry about. Mine also had a chip in the bottom right corner (about 1/4 in long and 1/8 in high) as well as light scratches near the top of the screen. Luckily the chip did not develop a crack, but none-the-less, the lady at the VZW store didnt say anything of it even when i pointed it out, and my return was accepted with no charges incurred.
Hi all. I had my One for almost a month now however just this morning I noticed the charger block is not charging the phone anymore.. At first I thought it was the phone having the charging problem but have finally concluded that it was the block having the problem. Have tried shaking it and can hear powder like sound inside. I wanted to open it but there are no screws to even begin with. Anyone experienced the same problem with the charger? Or could there be a way to restore this aside from having it replaced? Thanks in advance.
Sent from my Nexus 7 using Tapatalk 4 Beta
Powder? Crack it open with a hammer and post pics. You sure you didn't stuff your stash in the USB port. I hear tweakers do some strange things. Lol
Reminds me of a story: One of our nephews was doing that stuff and cut up his parents carpet to shreds in the middle of the night because he was trying to catch "carpet worms" haha.
I would just toss it myself. But then again I have so many alternative charging cords and "blocks" through out the house. Those things are available at every mini mart and store check stand around here for around $5. The wife bought a pink set up just last week so it wouldn't vanish.
Sent from my HTCONE using xda premium
Don't even worry about trying to "fix" it , you're more likely to set your house on fire later on if you don't know what you're doing. They are cheap but most people have 2-5 extra lying around anyway.
I'm a bit puzzled now because it suddenly worked again. Could it be that it overheated and shut itself off that time? But it was not even hot earlier. Almost tried cracking it with a hammer but thought of trying it one more time haha!
Sent from my HTC One using Tapatalk 4 Beta
The first one I had started glitching after the first day of using it. It wouldn't turn on and the battery check button stopped working. I sent it to Mophie and they replaced it and even swapped for the color I wanted which was silver. The silver one worked a little bit longer but after a couple of days, same thing. Also the silver one started turning yellow and getting dingey really fast. I sent that one back as well and had them again swap the color back to black. I cannot complain about their support department at all. Very fast and friendly. Well, I'm on my third one and it STILL has the same problem. It wont work until you plug it in for minute and it will randomly stop working again. When it did work, it was great. It would charge from 1% to 100% EASILY. I just wish they'd get this product in line.
I agree with this post. My HTC One mophie has same problem. Seems a waste of time sending in. Replacements have same problem. Great concept, poor implementation.
Sent from my HTCONE using Tapatalk
I have a black one that I purchased from Best Buy, and so far, so good for me. I don't use it every day, just when I know I'm gonna be using it a lot or away from an outlet for a long time, but whenever I flick the switch it starts charging.
treysgreen said:
The first one I had started glitching after the first day of using it. It wouldn't turn on and the battery check button stopped working. I sent it to Mophie and they replaced it and even swapped for the color I wanted which was silver. The silver one worked a little bit longer but after a couple of days, same thing. Also the silver one started turning yellow and getting dingey really fast. I sent that one back as well and had them again swap the color back to black. I cannot complain about their support department at all. Very fast and friendly. Well, I'm on my third one and it STILL has the same problem. It wont work until you plug it in for minute and it will randomly stop working again. When it did work, it was great. It would charge from 1% to 100% EASILY. I just wish they'd get this product in line.
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Wow. was really thinking of getting one of those.
I'm glad I saw this thread. I was just thinking about ordering one. It's a shame they are having trouble out of them. They are usually a great battery case. Well at least they were for the iPhone.
Has anyone test or heard of any other brand?
Sent from my HTC One using Tapatalk
Totally agree with the op... Mine stopped working after 2 months..
Stay away from them
Sent from my Nexus 10 using XDA Premium HD app
treysgreen said:
The first one I had started glitching after the first day of using it. It wouldn't turn on and the battery check button stopped working. I sent it to Mophie and they replaced it and even swapped for the color I wanted which was silver. The silver one worked a little bit longer but after a couple of days, same thing. Also the silver one started turning yellow and getting dingey really fast. I sent that one back as well and had them again swap the color back to black. I cannot complain about their support department at all. Very fast and friendly. Well, I'm on my third one and it STILL has the same problem. It wont work until you plug it in for minute and it will randomly stop working again. When it did work, it was great. It would charge from 1% to 100% EASILY. I just wish they'd get this product in line.
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I can totally relate to you. Everything has also happened to me as well. What a waste of money this was. I felt like breaking them but i can't sense i spent so much on them lol.
2 months for me as well...anyone know of a reputable alternative?
My Morphie is very strange. As best as I can tell, it only charges both the internal phone and case battery when the phone is turned off. I get some luck when I run down the internal phone battery to near depletion (with little switch pushed outward and showing red) and then switching until the green shows on the switch. This starts to recharge the phone battery. I get about 18-20 hours overall use excluding when the phone is turned off and charging. Far less than ideal.
Anyone tried the I-blason variety? It's about $60 on Amazon and seems like a nice alternative. I tried a cheap (Power Bank) alternative on ebay.. Terrible idea. It's on its way back now.
Sent from my One using Tapatalk
I have a silver one I ordered from Mophie's site that I haven't had issues with.
I bought a Mophie that was on discount (customer returned) about 4 months ago and its been working just fine. You just been digging out a bad batch.
I finally got mine working by using the USB cable that came with morphie. The only problem now is that it does not charge all the way to 100%, dies at 70%
Sent from my One using XDA Premium HD app
I picked up a couple of these guys and keep one in the car and one in my backpack...
Small enough to throw in a jacket pocket if necessary too...
I hate cases - gotta show off the beauty of the One.
http://www.amazon.com/Anker-Ultra-Compact-Lipstick-Sized-Smartphones-USB-charged/dp/B005NF5NTK/ref=sr_1_2?ie=UTF8&qid=1389206663&sr=8-2&keywords=portable+battery
Mine stopped working 3 days in for some strange reason the lights would show but no charging the device. Tried on my other htc one same issue there.
I just bought one from Amazon, coembe brand. 30 bucks. It didn't last one charge. I was so pissed Also it said 3800mah, that's not even close to being true. I don't know what the deal is with these products. Good concept horrible execution.
HTC ONE 32gb M7
S-off, Rooted up, Unlocked, Tampered like he'll...
Running Maximus HD 30.0
4.4 KitKat Sense 5.5
No S4 UI Bubbles & Smiley Faces Here...
*fingers crossed* so far no problem with mine. I don't use it daily, only when I travel or if I'm gonna be out all weekend or something.
jozanich said:
Anyone tried the I-blason variety? It's about $60 on Amazon and seems like a nice alternative. I tried a cheap (Power Bank) alternative on ebay.. Terrible idea. It's on its way back now.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
I know your question is old , but just incase someone thinkin to get I-blason , it act same as what i've read about Mophie.
I came here to look for alt , but looks there nothing good atm in the market