[Resolved]Google voice mail not working? - T-Mobile Samsung Galaxy S II SGH-T989

So I installed Google voice to use their visual voice mail, and found that it installs fine, sets it as the default VM in the phones call settings, but when I received a call, tmo voice mail gets the redirect. I can't seem to figure this out. Anyone have a clue on this?
Sent from my SGH-T989

Bump... Anyone?
It's not just GV either, any of the market visual voicemail apps are not working either.
Any ideas?

You did go to http://voice.google.com and actually enable Voice on your line, right?

Interesting enough, that was the issue. I had google voice installed on my previous MT4G and it was all automated and worked fine before, but now that I'm on jellybean it said the install was fine but it never would trip over to GV, but now after re-registering the phone in my google voice settings, it worked.
Thanks for that.

Related

Google Voice routing bug

So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.
My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.
Lumenii said:
My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.
Click to expand...
Click to collapse
Are you on verizon?
I went through a hassle to get Google Voice setup correctly on this phone. Had to upgrade my Voice account to a full Google Voice number, instead of just a voicemail number. Doesn't really matter, since I'm only using the voicemail functionality of it, but still.
Go to the phone and call *71 and your number (so *718001112222 if your GV number was 800-111-2222) and it'll set the call forwarding up correctly. Just have to make sure it's a *FULL* Google Voice number (can be done on the website - voice.google.com)
fdm1 said:
Are you on verizon?
Click to expand...
Click to collapse
Yes, I am on Verizon. I use a full Google Voice account for calls, voicemails, and texts, and have call screening services turned off. I now use it on Galaxy Nexus and a Galaxy Tab 10.1; it's a wonderful setup.
On a side note, I did not have to call the routing number to set up my Voicemail forwarding. I simply selected "ok" both times during the Android setup process, ignoring the warnings about "incompatibility."
You should double-check your settings: https://www.google.com/voice#phones
fdm1 said:
So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.
Click to expand...
Click to collapse
My send to Google voicemail is working correctly when I dismiss a call, but the text messaging option still tries to use the built in messaging app even though I disabled it.
Anyone know a way to force it to use Google Voice for text messaging?
Thanks for suggestions everyone. Just did the *71 thing and will check to see if it worked when I get to work.
Not sure what you mean by full gv account... I use it for everything, so I'm assuming I am on full.
I also pushed OK and ignored the incompatible warning, but that didn't work last night... Maybe because of 4.0.2? Either way, hopefully im fixed now.
Sent from my Galaxy Nexus using Tapatalk
Edit: Just checked, the *71 plus the GV number did the trick. Thanks again everyone.

Disabling Google Voicemail

I've been bouncing around between ROM's lately and Google voice mail started acting a little wonky. Sometimes it wouldn't let me know when it received a voice mail and sometimes it would let me know 2 or 3 times. My Sprint number is not enabled through GV and I was just using the Google voice mail with my GV # forwarded to my Sprint #.
I decided I wanted to clear out everything and use the stock Visual Voice Mail app through Sprint and I couldn't get it to work, the Google voice mail kept receiving the voice mail. I went to the GV page and turned everything off...unchecked everything and turned off the call forwarding, nothing worked.
After digging around the interwebs.....I have learned of "conditional call forwarding". When you allow Google Voice to grab your voice mails, it is essentially call forwarding it to Google's servers. I had never thought about the way it worked and now it makes sense. As I was reading this, I ran across a few problems people were having when they forwarded their number to another phone and when they turned the forwarding off, the voice mails still went to the phone they had forwarded to previously....conditional call forwarding remained active even after they had turned off the forwarding, same as Google voice with me and others.
A few people posted about using dialing codes to fix this and I decided to chat with Sprint Tech Support to see if they had a fix. I let them know what I had found as solutions and sure enough, they had a matching solution...go figure. In your dailer hit *38 and call, when it connects you will hear a couple of busy tones and the call will end on its own. Reboot your phone and it should be good to go with your Visual Voice Mail app on your phone working again.
Call Sprint to have it reset.
sometime dialing the *38 and a reboot doesn't always work. My best advise is to call sprint and have them reset it for you. that was the only way I could used the default voice mail app.
Just tell them you had GV link to your number and you would like to use their/sprint voicemail instead of having your voicemail going to your GV inbox.
anthony67 said:
I've been bouncing around between ROM's lately and Google voice mail started acting a little wonky. Sometimes it wouldn't let me know when it received a voice mail and sometimes it would let me know 2 or 3 times. My Sprint number is not enabled through GV and I was just using the Google voice mail with my GV # forwarded to my Sprint #.
I decided I wanted to clear out everything and use the stock Visual Voice Mail app through Sprint and I couldn't get it to work, the Google voice mail kept receiving the voice mail. I went to the GV page and turned everything off...unchecked everything and turned off the call forwarding, nothing worked.
After digging around the interwebs.....I have learned of "conditional call forwarding". When you allow Google Voice to grab your voice mails, it is essentially call forwarding it to Google's servers. I had never thought about the way it worked and now it makes sense. As I was reading this, I ran across a few problems people were having when they forwarded their number to another phone and when they turned the forwarding off, the voice mails still went to the phone they had forwarded to previously....conditional call forwarding remained active even after they had turned off the forwarding, same as Google voice with me and others.
A few people posted about using dialing codes to fix this and I decided to chat with Sprint Tech Support to see if they had a fix. I let them know what I had found as solutions and sure enough, they had a matching solution...go figure. In your dailer hit *38 and call, when it connects you will hear a couple of busy tones and the call will end on its own. Reboot your phone and it should be good to go with your Visual Voice Mail app on your phone working again.
Click to expand...
Click to collapse
If you rooted just delete gmail.apk.I never use email apps because they alway run in background,i just use browser.
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
Google voice sometimes hours straight to voice mail without ringing my phone!
I had to unsync the 2 and now Google won't resync.
Frustrating.
I called Sprint tech (regular customer service is clueless) and they told me *38 and *28 both belong to Google. So if they don't work it's on Google and Sprint can't help.
That was last night.
I was able to re forward my voice mail to Google this morning but still can't sync my phone numbers.
*sigh
you got it
abhaxus said:
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
You are correct sir... Had issues with this when I switched from an Evo 3d to an iphone 4s and then to my e4gt.
abhaxus said:
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tprins228 said:
You are correct sir... Had issues with this when I switched from an Evo 3d to an iphone 4s and then to my e4gt.
Click to expand...
Click to collapse
Good additional info....thanks.

Google Voice App?

Okay I'm on my T-Mobile SGS3 and I got the Google Voice app. I only use this app to make International calls/text messages and I use this app as my voicemail.
Now, I think I have the voicemail portion set up properly. I set it up using google.com/voice and disabled the old phone and 're-enabled' the new phone in settings on the computer browser.
and now when I test to see if it works, i DO hear my voice-mail message and my google voice number also works. so it seems like it works, but when someone leaves a voicemail, i don't get a notification or anything. but my OLD Samsung Vibrant receives the notification instead.
tl;dr / cliffs:
installed google voice app
google number rings on phone
my voicemail 'message' works
when someone leaves a voicemail, i don't receive it. my old phone receives it.
That is odd. Have you tried uninstalling Google Voice on your Vibrant?
Lieu10ant said:
Okay I'm on my T-Mobile SGS3 and I got the Google Voice app. I only use this app to make International calls/text messages and I use this app as my voicemail.
Now, I think I have the voicemail portion set up properly. I set it up using google.com/voice and disabled the old phone and 're-enabled' the new phone in settings on the computer browser.
and now when I test to see if it works, i DO hear my voice-mail message and my google voice number also works. so it seems like it works, but when someone leaves a voicemail, i don't get a notification or anything. but my OLD Samsung Vibrant receives the notification instead.
tl;dr / cliffs:
installed google voice app
google number rings on phone
my voicemail 'message' works
when someone leaves a voicemail, i don't receive it. my old phone receives it.
Click to expand...
Click to collapse
Go to Google Voice on your computer and check the phone account?
Sent from my SAMSUNG-SGH-I747 using xda premium
I have the very same problem and my old phone recived notifications. The work around, not a fix, is to have google voice text you when you receive a new voicemail. To turn that on go to google voice settings on computer and check the box to send you a text when you receive a voicemail.
On Sprint, I got this to work by disabling voicemail on Google.com/Voice and then re-enabling voicemail on the website. I'm not sure if this is what you've tried or if you simply disabled your old phone and added your new one.
For some stupid reason, the setting doesn't exist on the phone itself, but doing this seemed to push the setting. It even greyed out the forwarding option on the phone. Good luck.
****. i dont think i disabled it from my OLD phone.
when i went to disable, i just hit the ##004# code on my new phone. i thought it would disable it completely. but now i guess i needed to put that code on my old phone?
which i can't do now cause t-mobile deactivated my old (large) sim. and also i reflashed a new stock rom on my old phone.
is that even the issue? the fact that i put the "deactivate" code using my new phone?
I used Google for voice mail but had a lot of problems, I switched Youmail and couldn't be happier, might want to give it a try..
Google play
http://tinyurl.com/7amoguh
okay, well, i've been workin at this for a couple hours now lol
and i don't know wth i did to fix it, but i fixed it.
tried a bunch of things. like re-installed the app. changed back to the carrier voicemail for a second and changed it back. changed it on google.com/voice again.
one of those things fixed it. everything is back to normal
I can't even get GV to configure my voicemail. I get a com.android.phone has stopped working error. ATT is of course no help. Anyone have other ideas?
I've done the following:
Uninstalled - Re-installed
Forced my GV # into call forwarding
tried the *004*1(GVnumber)#
and a Factory Reset
All with no luck....
wonder186 said:
I can't even get GV to configure my voicemail. I get a com.android.phone has stopped working error. ATT is of course no help. Anyone have other ideas?
I've done the following:
Uninstalled - Re-installed
Forced my GV # into call forwarding
tried the *004*1(GVnumber)#
and a Factory Reset
All with no luck....
Click to expand...
Click to collapse
Same here. AT&T
I haven't rooted my phone yet so I can't delete apps but I had ATT delete my 'att messages' app to see if that was the issue. It was not.... Back to the drawing board.
wonder186 said:
I can't even get GV to configure my voicemail. I get a com.android.phone has stopped working error. ATT is of course no help. Anyone have other ideas?
I've done the following:
Uninstalled - Re-installed
Forced my GV # into call forwarding
tried the *004*1(GVnumber)#
and a Factory Reset
All with no luck....
Click to expand...
Click to collapse
Same here.
It always crashed when changing voicemail providers on my old Skyrocket.
But then the voicemails still worked properly.
Not on the SIII, not yet. I havne't messed with it too much yet though.
T-Mobile user, this is how I got it to work:
Installed app, went through the steps to set it up till I got the com.android.phone error
logged into GV on my PC, removed old phone
reran setup steps, same error
verified GV recognized the new phone in web interface
seems to be working fine after that

Google voicemail not working on reject calls

Hi,
I have an issue with Google voicemail on my Galaxy S4 running Wicked v4. I've searched regarding google voice issues, but none seem to describe what I'm experiencing...
When someone calls my phone and I let it ring all the way through, then the caller gets my Google voicemail greetings and is able to leave me a voicemail in the Google voicemail system.(works as intended)
However, when someone calls me and I manually reject the call while it's ringing, the caller gets to my carrier's voicemail....
I'm expecting it to forward to my google voicemail, but it's not working as expected.
I'm on T-Mobile.
- I have set up a google voice number that's forwarding to my carrier number on my phone.
- I've enabled voicemail on it and configured the phone by punching in the *004*##### code provided by Google voice instructions.
- I have also checked my phone's configuration under Call Forwarding to forward to my Google number when busy, unanswered and unreachable.
- I have set the "Voicemail service" in my configuration to use Google Voice.
- In the Google Voice Settings on my browser, I have set the Forwarding Options for "When someone calls this phone directly and I don't pick up" to "Go straight to voicemail".
I have also called T-Mobile and have them DISABLE my whole voicemail on the carrier. So I have no voicemail box on T-Mobile system.
Someone stated that the T-Mobile's Visual Voicemail could be interfering with the calls... but in Wicked ROM, the Visual Voicemail has been removed and not installed.
I'm at a loss... What else could I have set to make it work?
Sounds like you've tried just about everything except one thing I found helpful. Deactivate then reactivate your Google voice service through your GV settings via a PC. See if that does it
Sent from my GT-I9505G using xda premium
jbdan said:
Sounds like you've tried just about everything except one thing I found helpful. Deactivate then reactivate your Google voice service through your GV settings via a PC. See if that does it
Sent from my GT-I9505G using xda premium
Click to expand...
Click to collapse
Hmm... Doesn't seem to do the trick. I'm starting to think it's something to do with Wicked ROM... but as I'm a newbie, I cannot reply to the ROM's thread. If it really is Wicked ROM's incompatibility, I may have to switch ROM... Too bad, I really like Wicked. :/
A bit off topic:
I also notice a new issue with the new Google Maps on the same phone. It's a tad inconvenience that I can't post to the ROM's thread to see if the other users of the same ROM are also experiencing the issues I'm having.

Verizon Voicemail not working on 5X.

Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Jexx11 said:
Anyone else having issues with their Verizon Voicemail on the 5X? Whenever I get a voicemail, instead of the regular notification that I have a new voicemail, I'm getting a text message with a bunch of gibberish, like this:
Code:
//VZWVVM:SYNC:ev=NM;id=4;c=1;t=v;s=xxxxxx;dt=27/10/2015 09:30 -0500;l=7;dev_t=5
Of course I just got off the phone with Verizon level 2 technical support and they told me that its my phone and it isn't compatible with the way their voicemails are handled in their system, which is just their way of passing blame to someone else.
Anyway, I'm still able to receive and check my voicemails, I just don't get the proper notifications anymore, just a text message with gibberish. I've tried the default google messenger and also Textra, and both do the same thing (thinking maybe it was my SMS app).
I also don't have visual voicemail, and told the verizon rep i just want basic voicemail, and they told me their free voicemail is some sort of basic visual voicemail now, which I think is part of the problem.
Any suggestions, or can anyone verify their voicemail notification icon is working correctly??
Click to expand...
Click to collapse
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
elreydenj said:
Same issue when setting up my sister's 5X. I had the issue initially when getting my Nexus 6 on Verizon very early. There will be an updated verizon visual voicemail app for nexus phones on Verizon in the future just as Motorola came out with one for the Nexus 6 IMO. There was one for the Samsung Galaxy Nexus on Verizon as well back in the day. Until then, your best bet is to use Google voice to handle Voicemail. Works really well once you have it set up. If you dont use your google voice number for anything else; set it to do not disturb in the settings on your desktop so that it goes right to voicemail once your Verizon line is not picked up.....
Click to expand...
Click to collapse
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Jexx11 said:
Thank you for this information, I will definitely give it a try for a workaround. Do I also need to install the Google Voice app on my phone for this to work?
Click to expand...
Click to collapse
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
elreydenj said:
No, you will not need the google voice app. You will need to access settings in google voice on your desktop. You can create a greeting through there and set the google voice line to do not disturb if you are not going to utilize it for normal calls. You will need to utilize hangouts to access the voice mails. They will come as texts and you can also listen to them through the hangouts app. Works really well in my opinion.
Click to expand...
Click to collapse
Ah yes I remember I played around with Hangouts and Voicemail back when the Hangouts Dialer was first released, I remember now that I had the option of listening to voicemails through Hangouts.
I think I have it all set up now, just have to find another phone to call my number and test it out lol.
Thanks again for the help!
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
This is the same issue CM users have had on Verizon with their visual voicemail.
Click to expand...
Click to collapse
I was told that would work as well when on the phone with Verizon.....
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
GertBFrobe said:
Just did a test on my 5x (Verizon) and it went into my VM and after I left a test message and hang up, it gave me the notification icon and sound. I never had visual VM before, so I don't know if that is the reason. Otherwise, working fine for me.
Click to expand...
Click to collapse
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
elreydenj said:
That is correct. However, did you make sure you have advanced calling activated on your account so that you can do data over voice..... Voice over LTE? Call in and activate it with Verizon if you dont. Sometimes with the activation of that , it automatically enters you into basic visual voicemail which can then be a problem.
Click to expand...
Click to collapse
This must be what happened with me, I activated advanced calling and I'm guessing that triggered basic visual voicemail which is the problem.
And the tech I talked to told me there was no way to remove basic free visual voicemail and go back to standard voicemail. Maybe she is wrong, I'm not sure, but either way I'm content with using Google Voice for now.
Sent from my Nexus 5X using XDA Free mobile app
Isn't there a second file for Verizon services?
Sent from my Nexus 5X using Tapatalk
wpbear said:
Call Verizon and ask for disable visual voicemail. Ask for standard voicemail and block both standard and advanced visual voicemail. Then the old school voicemail indicator will work again.
Click to expand...
Click to collapse
Yes, do this, for now anyway, until Visual Voicemail catches up with M. I still have Advanced Calling enabled, as well as HD calling, so VoLTE should work. With the Visual Voicemail removed (by VZW via chat in my case), I just get the old school simple voicemail notification on the status bar and dial *86 to retrieve.
Verizon Wireless Fixed my Issue
I had this issue since I got my Nexus 5X 2 months ago, and Verizon Wireless just fixed it over the phone and now it works fine. I don't use visual voicemail or anything fancy, although I used to use Google Voice up until a year ago.
He basically reinitialized the voicemail, so I had to set it up again from scratch, re-recording my outgoing message etc.
I should also mention my texts didn't work sometimes either... some MMS messages would just say "Downloading" and never download, and this happened often on my old Droid Maxx HD. The workaround was to disable wireless and wait for it to download over the data connection. Anyway this started happening on my new Nexus 5X also, but they reprovisioned the phone and fixed that also. :victory:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
jackdubl said:
You can turn this off yourself from the My Verizon app or the website. No need to call Verizon. It's listed under "manage features".
Click to expand...
Click to collapse
Just did this and it worked flawlessly. Thank you sir.

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