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My phone has been going great and giving no issues. Byt the other evening suddenly the toicuh screen stopped being responsive!!! Totally randomly. No drop or spil or anythign like that, no new software or roms recently.
When you open it the keyboard still lights up, and after a hard reset, you can navigate a bit using the keys. But ZERO response from the screen!!!
As i say, this is even with a hard reset!!! I also tried using masking tip to pressure the screen in case somethign was stuck.
Ok it mighty be the digitiser, or a loose connection. Im hoping not.
Has anyone experienced this or similar and is tehre anythign else i can try before i take the plunge and get someone to look at it??? (its out of warranty unfort)
Ouch
Sorry to hear. It happened to me months back. It started with very uncalibrated clicks... making corner clicking impossible to compensate for.
I've recompensated, but that didn't last long - and it eventually degraded to no touch screen. With insurance, I did get a refurbish for my woes.
I flashed Stock ROM and relocked. No luck.
I'd still back up everything.
Reformat SD card.
Reflash stock ROM
Relock the device - all to see if it helps.
I did have a similar recent problem - but in this case it's because I was using a clip on hard case front that must've been putting pressure on the touch screen.
Hopefully one of these helps you out. Good luck
When my screen stopped responding it was due to a more physical thing.
I read this somewhere and tried it, worked instantly!
You have to get your finger nail under the screen (try pushing your nail into the edge of the screen from the side) and lift the screen up a bit.
This worked for me. If you think its a physical and not software issue give it a shot.
I have had the same problem.
I bought new touch screen on ebay (about $15) and after replacement the device works well.
stop everything !!!!!
if you have Google G Mail set up on your phone remove it and it will fix it's self
somthing google / G mail is doing the tilt 2 doesn't like
causing the "Sleep Of Death"
Hi guys
I have tried all the above
Last resort is i got sprite backyup to work
BUT HOW THE HELL DO YOU HIT "NEXT" OR "OK" FROM THE KEYBOARD AS SCREEN DOESNT WORK????
npahlavan said:
When my screen stopped responding it was due to a more physical thing.
I read this somewhere and tried it, worked instantly!
You have to get your finger nail under the screen (try pushing your nail into the edge of the screen from the side) and lift the screen up a bit.
This worked for me. If you think its a physical and not software issue give it a shot.
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Click to collapse
Woohoo! It worked for me too!
Below is one more post on this topic from another forum:
Originally Posted by p38fln View Post
Well, I finally figured out how this is happening - the digitizer is GLUED on to the phone's plastic case. The glue is like rubber cement, not rigid like super glue. Eventually, the glue lets the screen slide into the center of the phone, until the digitizer actually touches the screen - and then, the digitizer stops working.
It's actually very simple to fix - slide a finger nail under the plastic by the speaker and gently pry the digitizer up. Then, put it back. You dont need to remove it totally from the phone. It will flex back to its flat shape as soon as the glue releases. As soon as you stick it back down, the touch screen will work again.
Recently i received my Xperia Z1C White. After some careful checking (that happens when you are a techy) i noticed that the frame bends slightly inwards at the back side. I made a small example of what i mean on a photo. The problem is. If you can press those parts of the frame inwards, what happens with the waterproof seal between that part of the frame and the plastic bezel on top of this? Is this the case with every Xperia Z1C or is this a rare problem?
I suspect this also is the reason why you can hear a sound while pressing the screen slightly.
Rinneh said:
Recently i received my Xperia Z1C White. After some careful checking (that happens when you are a techy) i noticed that the frame bends slightly inwards at the back side. I made a small example of what i mean on a photo. The problem is. If you can press those parts of the frame inwards, what happens with the waterproof seal between that part of the frame and the plastic bezel on top of this? Is this the case with every Xperia Z1C or is this a rare problem?
I suspect this also is the reason why you can hear a sound while pressing the screen slightly.
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Click to collapse
Same on my phone, but only the charging port side, and my phone squeaks too.
Me too - i can also press the frame inward. Oh my god, i´m a bit confused now...lets hope everything is ok and water is no problem for that...
*EDIT* But i have to say that this also is an issue to find on my Z1 !
Had a bit of convex shape on the back, barely noticeable. Hairdryer and pressing did the trick.
And no, don't be too harsh to the phone.
Glue seems to be unequally applicated.
Made in China after all.
I don't know why, but it doesn't seems any problem with my white phone.
I wonder hwo wide spread or problematic this is. On a normal phone this wouldnt be a problem at all. But on a waterproof phone every error can be a problem.
Mine seems to have the same microscopic gap on the back around the docking port.
I dunked it in a bowl of water and let it sit for 5 minutes. Took it out, dried it off - no problems.
The back of mine flexes when pressed hard in the center, but there are no gaps at the edges (even when pressed)
Is this something they'd accept a warranty replacement for? Where do you go about requesting such?
slvrarrow said:
Is this something they'd accept a warranty replacement for? Where do you go about requesting such?
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I think no warranty on this, they will probably consider it normal.
The problem with high precision designed devices like this and iphones is, that if something is a bit off you notice it easier.
I do regret it a bit that i didnt exchange it within the 7 days that it is possible to exchange a product after buying it in holland. But if it is widespread, then the case of a phone without the flexing frame/misaligned frame would be very small.
For anyone worried about the waterproof nature of their device, the only thing I can say is - test it. If the product works as intended you're golden. If not, you're covered by warranty.
I'm avid photographer and diver and with all new waterproof equipment, the first thing I do is test their waterproofing by either dunking them in the tub or the sink full of water.
You've bought a device with a capability which you should be able to trust. No need to find out 1 year later when you drop it in the toilet that your device is faulty.
Hejnfelt said:
Mine seems to have the same microscopic gap on the back around the docking port.
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Same here, only a small gap around docking port that can be ever so slightly pressed in under higher-than-normal pressure, never noticed it in every day handling.
Mine keeps pulling hairs out of my beard!
Sent from my Nexus 7 using Tapatalk
I believe there's a sensor-like surface when you open up one of the flaps (the micro-USB one I think). It's a small white square and it turns red when in contact with water.
This is how the service centres know that you are complying to proper usage. So do be careful not to get the internals wet
That would make sense
Sent from my D5503 using Tapatalk
I have exchanged mine, still a little flex around the charging port but the back is definitely more flush. No small gap and less cracking noise when pressing the back as well. Very content with the built quality of this phone now.
I had my note 4 screen assembly replaced after I dropped it. However, the screen is no longer completely secured in the phone. The screen pushes into the frame if I place pressure on the screen and I can get my finger under the edge of the assembly on the top left corner. The home button is also loose, but gets tight like it should be if I hold the screen down. This is an annoying issue and I've recently noticed that dust is getting inside the phone, which I'm worried will cause hardware damage. The front camera is already blurry and cloudy from dust getting inside. If I take the screen off and apply new adhesive, will the screen sit in the frame like it should or is it impossible to restore the feel on a phone with a screen replacement to what it was like from the factory? I hope you hear from you guys, and thanks in advance.
I would take it to a local Sprint service and repair location (or where ever you got your screen replacement). They should be able to reseat your screen in the housing and clean your camera right up. In terms of applying new adhesive, you shouldn't really need to. The 15 some odd screws on the back should take care of it. Source: I'm a S&R Technician
Thanks for the help! My problem is that I'm hesitant to return to the shop where I got the screen replaced, because when they originally replaced it I was unsatisfied with how it fit so I went back and had them do some more work. It was alright at first, but it began to get steadily worse in a fairly short amount of time. So I'm a little cautious of going back there to ask them to do more work. If I asked them to reseat the screen assembly, do you think it would help? Also, is it possible to return to an almost-factory feel with a replaced screen or do I need to accept that the assembly will never be quite as tight as it originally was?
Similar issue
I had a similar issue and I took it back to sprint which they fixed regardless of my device being rooted.
Did you have the screen replaced before you took it to sprint, or was the screen loose from the factory?
you can find the replace guide at ifixit, I don't leave the link,you can google it.
If you want to buy original LCD screen ,you can go to the HCQS.
Alright guys, I need help. I purchased my device right at the launch day. After a month, I accidentally dropped it badly, and even after it had tempered glass at the time (didn't have bumper) the screen got cracked along with tampered glass. Device was new at the time and I didn't want to spend another 100 bucks for display. And it wasn't that much badly damaged either, so I could live with it.
Fast forwarding to this date, after 2-3 months, the device was lying on the bed. A minute before it was working completely fine, but now it's display is dead! It was just lying there and there was no damage done whatsoever.
LEDs, charging, everything works just as fine, but the display shows some random greenish strips at random places when I press power key to turn it on.
Now, earlier accident was not covered under warranty, but this is definitely not my fault. If I take it to care center, how can I convince them that the screen did not die because of accident and that the accident was 2 months before.
Kind regards
try to heat down and the bottom of the screen. sometimes helps for amoled display if there isn't any visual damage to actual screen under glass.
acmerw said:
try to heat down and the bottom of the screen. sometimes helps for amoled display if there isn't any visual damage to actual screen under glass.
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Like I said, there are 2-3 cracks on screen as well when it was dropped earlier.
Hi guys
Can you check curved edges part of display near top and bottom portion to see when pressed with little pressure whether screen goes down ? Especially near front facing camera .
Thank You
Checked near the front camera area and yes ,the screen goes down a little upon pressing in the edges with little pressure.
raserdude said:
Hi guys
Can you check curved edges part of display near top and bottom portion to see when pressed with little pressure whether screen goes down ? Especially near front facing camera .
Thank You
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Mine as well.
@Yash24 , @tiberiuharcsa thanks guys for confirming regarding this issue.
Have it, too. But no problem. Seems to be normal.
allrightlite said:
Have it, too. But no problem. Seems to be normal.
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Well I would't call a loose and slightly moving screen something normal...
tiberiuharcsa said:
Well I would't call a loose and slightly moving screen something normal...
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Click to collapse
And what is to do now? Maybe all Z Plays have this. You must look very critical to see this "issue". For me it's ok. There is no 100% perfect phone.
But is the issue bigger, then I would call the support.
allrightlite said:
And what is to do now? Maybe all Z Plays have this. You must look very critical to see this "issue". For me it's ok. There is no 100% perfect phone.
Click to expand...
Click to collapse
I agree, it's not a major issue, I was thinking to take of the screen completley and reglue it using some duble sided tape... But there is a risk of breaking the screen in the proces... It's not worth it
What about putting duck tape across top and bottom of the screen? Don't forget to make holes for loudspeaker, front camera and proximity sensor. And for microphone and fingerprint at bottom
So, you're all saying that tbe whole screen is moving a bit in the case? Check teardown and you'll see that is actually glued. Not my favorite solution but I suppose is cost effective.
Sent from my XT1635-02 using Tapatalk
Zeljko1234 said:
What about putting duck tape across top and bottom of the screen? Don't forget to make holes for loudspeaker, front camera and proximity sensor. And for microphone and fingerprint at bottom
So, you're all saying that tbe whole screen is moving a bit in the case? Check teardown and you'll see that is actually glued. Not my favorite solution but I suppose is cost effective.
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Yah it's glued and very liberally glued at the top and the bottom of the screen. How do I know? Broke my screen a few months ago and replaced my screen myself.
flashallthetime said:
Yah it's glued and very liberally glued at the top and the bottom of the screen. How do I know? Broke my screen a few months ago and replaced my screen myself.
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That's good news, actually. I've watched some tear down videos and guy was heating screen before trying to take it off.
From where and for how much you got replacement?
Zeljko1234 said:
That's good news, actually. I've watched some tear down videos and guy was heating screen before trying to take it off.
From where and for how much you got replacement?
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Click to collapse
Bought a screen off eBay, yes you need to heat up the glue underneath the screen with a heat gun.
Got the new screen in after I had to remove all the small piece of glass that was still glued but it's not an easy repair and I still have screen issues I assume the screen isn't the same quality as the original one which comes with a silver backing plate.
In bright sunlight my screen turns blue
The battery maybe will never die, because a bigger LiPo much longer live as a small one and we just load again all 2 or 3 days. So that's ok that's build in. Maybe the screen is much earlier broken. Hope it doesn't broke
My battery has 3600mAh(3597)
flashallthetime said:
Bought a screen off eBay, yes you need to heat up the glue underneath the screen with a heat gun.
Got the new screen in after I had to remove all the small piece of glass that was still glued but it's not an easy repair and I still have screen issues I assume the screen isn't the same quality as the original one which comes with a silver backing plate.
In bright sunlight my screen turns blue
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So Moto should make it even less glued for easy repair
Btw, you forgot the price
Zeljko1234 said:
So Moto should make it even less glued for easy repair
Btw, you forgot the price
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175 Canadian labour free because I did the repair.
No moto shouldn't use any less glue, just don't drop your phone is my advise
flashallthetime said:
175 Canadian labour free because I did the repair.
No moto shouldn't use any less glue, just don't drop your phone is my advise
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I don't think that anyone is planning to drop the phone. Except maybe Turbo 2/Force.
https://youtu.be/fTJOL5ikuZA
Ironically, mine got green lines literally sitting on the desk.
I can confirm my phone has the same problem near the top left corner. It is so disappointing to see such a bad build quality.
If you observe carefully just above volume up button screen is not even inside the aluminum frame there is slight gap. And if you apply little pressure screen goes down. Is this normal ?
raserdude said:
If you observe carefully just above volume up button screen is not even inside the aluminum frame there is slight gap. And if you apply little pressure screen goes down. Is this normal ?
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Yes, normal. Maybe it's make easier to get the sceen away to replace the battery. Normally you can't see this. You must really look exactly
allrightlite said:
Yes, normal. Maybe it's make easier to get the sceen away to replace the battery. Normally you can't see this. You must really look exactly
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One more feature discovered