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Just be aware that I have faced some of the worst customer service ever dealing with Expansys-USA. Not only were they really uncommunicative throughout the entire process (>2 days for an email reply), their customer service reps are also very ignorant when it comes to the status of our orders. I was told my phone would arrive on a Monday and ship that very day, but when I called in after the missed deadline I was told my phone wouldn't arrive in their warehouse until the following Monday. That phone ended up having the wifi issues and I needed an RMA. Once again I was given terrible service. I needed my phone by this Friday, June 12, and the customer service rep said that was possible and billed me for overnight shipping ($27). I called in because the order status page said they were still awaiting stock and the rep said she has no idea when the phone is coming in. Once again TERRIBLE SERVICE. She also seemed eager to hang up and did not allow me to finish asking questions (I remained civil throughout the whole conversation). After I receive my phone (that will hopefully work) I will never deal with Expansys again.
Definitely look elsewhere if you are looking to obtain a HOX.
EDIT: Forgot to add. I live in Northern California (for school) and my house is in Southern California (hometown). I specifically gave my home address to the rep for the RMA. When I called in, the girl on the phone told me the order was set to ship to my apartment. This was perhaps the most infuriating part of my experience.
very sorry to hear about this. but in fairness i have to say i had an entirely different experience. i ordered from the first batch in april (which was probably a mad house time) but included some other items in the order. i didn't realize that would delay my shipment, because i had not authorized payment for separate shipment. it all got straightened out by email and my phone arrived so quickly i was taken by surprise.
i think sometimes it's a function of how good your customer service rep is. the first one i dealt with never responded to a second inquiry. i hope she is gone, but it sounds like maybe you ended up dealing with her. it's a tough job market and i decided not to complain about her by name - but i probably should have. in any case, i was very fortunate and ended up in the hands of someone named eric who straightened everything out and because of that have no hesitation in recommending expansys.
by the way, before going to expansys, i had an even worse experience with negri, which did not even acknowledge my order, though my payment went through via amazon payments, and then tried to diddle me about no stock on hand when i asked about the lack of acknowledgement. i contacted amazon re cancellation and suddenly negri had a phone to offer me - at additional shipping cost after they had advertised free shipping. i refused to authorize and they gave in and cancelled from their end as well.
i guess it's always a case of caveat emptor.
I am sorry to hear about your negative experiences. If you would like to PM me your order ref I can look into it and sort it immediately.
Also, if either of you would be willing to PM me the correspondence you had and the Rep you spoke to, I would appreciate it. We definitely strive for much better service than what you received, and I would like to dive into this further.
1earful said:
very sorry to hear about this. but in fairness i have to say i had an entirely different experience. i ordered from the first batch in april (which was probably a mad house time) but included some other items in the order. i didn't realize that would delay my shipment, because i had not authorized payment for separate shipment. it all got straightened out by email and my phone arrived so quickly i was taken by surprise.
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I'm glad you got it sorted out in the end. The situation with negri sounds like a nightmare! And yeah, it's definitely sad that service can be so inconsistent at times.
Corey L said:
I am sorry to hear about your negative experiences. If you would like to PM me your order ref I can look into it and sort it immediately.
Also, if either of you would be willing to PM me the correspondence you had and the Rep you spoke to, I would appreciate it. We definitely strive for much better service than what you received, and I would like to dive into this further.
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Thank you very much for reaching out. Sorry for throwing the company under the bus but I was honestly appalled by how the situation played out this morning. I will definitely be PMing you soon.
@corey why is the HTC One X out of stock?
Sorry to hear about that man. On the other hand, I bought my HOX from Expansys-USA and had no problems.
sharp2G said:
@corey why is the HTC One X out of stock?
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The White is out of stock. We are currently sitting on a stack of Grey.
For me I had absolutely no problems with Negri Electronics. They answered all of my questions before my purchase. Ordered online, FedEx overnight, and received it in perfect condition the next day. Best thing was that they had the best price on the One X by a big margin.
Sent from my HTC One X using Tapatalk 2
I got two HTC one X from UK Expansys. They didnt even bothered to reply about a complaint I made.
Both colors are now out of stock black was out of stock couple hours ago now both colors can't seem to find any announcements from Tmobile yet about when the next batch comes I was just about to border mine
Sent from my SGH-T989
At this point, treat it like a pre-order. Put your order in, don't opt for faster shipping, wait, and hope.
Or, wait for other retailers to stock it, depending on your plan.
k0nane said:
At this point, treat it like a pre-order. Put your order in, don't opt for faster shipping, wait, and hope.
Or, wait for other retailers to stock it, depending on your plan.
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Gonna call them tomorrow and see if I can get on a wait list or something I wanna do then payment plan cuz i don't want another contract
Sent from my Jedi injected Hercules playing Mind Tricks
style154 said:
Gonna call them tomorrow and see if I can get on a wait list or something I wanna do then payment plan cuz i don't want another contract
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They'll let you put in your order without issue; there's no wait list at this point other than first-come-first-serve order fulfillment. You may still want to order online to get free overnight shipping; if that's not available, call.
double post, ignore
I think I have an extra black one coming.....Anyone in central nj here? Have no problem selling to help someone out before I return. Not looking to make, just what I paid.
Hehe,ignore.
Sent from my GT-N8000 using xda app-developers app
I would recommend placing your order online and just play the waiting game. One, when I ordered mine at 6am on April 29th, it gave me a message stating that my item was backordered and wasn't expected to ship until May 1st, when it actually ended up shipping that night and I got it the next day. And secondly, you want to place the order online to get the next day delivery, even if it is out of stock. But I can't say that you won't get the overnight shipping if you call, not sure how that would work since I ordered mine online.
Also, just as a side note for those who are iffy about T-mobile's service, I've had my wifi turned on ever since I got my phone and the service is top notch... wayyyyyyyy better than Sprint, speaking from experience. Cheers mates!
brokenbracket said:
I would recommend placing your order online and just play the waiting game. One, when I ordered mine at 6am on April 29th, it gave me a message stating that my item was backordered and wasn't expected to ship until May 1st, when it actually ended up shipping that night and I got it the next day. And secondly, you want to place the order online to get the next day delivery, even if it is out of stock. But I can't say that you won't get the overnight shipping if you call, not sure how that would work since I ordered mine online.
Also, just as a side note for those who are iffy about T-mobile's service, I've had my wifi turned on ever since I got my phone and the service is top notch... wayyyyyyyy better than Sprint, speaking from experience. Cheers mates!
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same thing happened to me, i was told on MONDAY (29th) by a CS representative that they were back-ordered, however i took a leap of faith and order online on TUESDAY (30th) with next day shipping and it said it would be delivered on the May 8th, however they mailed it and i got it WEDNESDAY May 1st . i guess the trick is to order online with next day shipping, and as of right now they are offering free next day shipping. So the trick is ORDER ONLINE and then play the waiting game, if it doesn't ship by the 5th/6th just call back and cancel and get it in store on the 8th. U have nothing to lose and everything to gain. If they charge u for next day shipping when ordering online just call the TMO CS representative and mention to the the free next day shipping promotion and they will adjust the price. (call AFTER you make sure your UPS package has shipped using the tracking #, calling prior to shipping may lead to CS representative pushing back your order...you've been WARNED) From there GOOD LUCK and Enjoy your S4 whenever u get it.
heres the ordering URL from TMO http://explore.t-mobile.com/samsung-galaxy-s4
XeoNoX said:
same thing happened to me, i was told on MONDAY (29th) by a CS representative that they were back-ordered, however i took a leap of faith and order online on TUESDAY (30th) with next day shipping and it said it would be delivered on the May 8th, however they mailed it and i got it WEDNESDAY May 1st . i guess the trick is to order online with next day shipping, and as of right now they are offering free next day shipping. So the trick is ORDER ONLINE and then play the waiting game, if it doesn't ship by the 5th/6th just call back and cancel and get it in store on the 8th. U have nothing to lose and everything to gain. If they charge u for next day shipping when ordering online just call the TMO CS representative and mention to the the free next day shipping promotion and they will adjust the price. (call AFTER you make sure your UPS package has shipped using the tracking #, calling prior to shipping may lead to CS representative pushing back your order...you've been WARNED) From there GOOD LUCK and Enjoy your S4 whenever u get it.
heres the ordering URL from TMO http://explore.t-mobile.com/samsung-galaxy-s4
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I asked.. Seems like they won't be crediting me, although I am a existing customer.
how many phones do you think the htc can create for a wholse 's days
timbadia said:
I think I have an extra black one coming.....Anyone in central nj here? Have no problem selling to help someone out before I return. Not looking to make, just what I paid.
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I am not in NJ, but am close by in MD. How much are you looking for? You can PM me.
I ordered over the phone during the day of April 29th that same day later on found out about the free overnight shipping called them up and got my credit.. And still received it the next day..
Sent from my SGH-M919 using Tapatalk 2
Question
For those who have ordered with T-Mobile via the $149 down and $20 a month...
Do you have to pay tax on the $149 down AND taxed on the $20 a month? Or do you get taxed just on the $149?
Nephilim-Giant said:
For those who have ordered with T-Mobile via the $149 down and $20 a month...
Do you have to pay tax on the $149 down AND taxed on the $20 a month? Or do you get taxed just on the $149?
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You get taxed on the entire $630. You pay the whole amount of the tax with your downpayment (about $45 in my case). After that, it's only $20 a month (no additional tax).
nitrogen618 said:
I asked.. Seems like they won't be crediting me, although I am a existing customer.
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i was/am and existing customer too. And the offer promotion didnt say existing customers excluded therefore it was valid for exisiting and non existing customers as long as u ordered on or before the 2nd of may they HAVE TO refund shipping, i would ask for corporate as it clearly stated on their website free next day overnight shipping if u order online valid until the 2nd of May. Anything less than a refund would be false advertising. Its really up to u how much effort u want to put into getting your money back and how well u explain it to them, but it really shouldn't be much explaining as the website clearly stated it was free next day shipping and its not your fault they didn't adjust their online ordering system to reflect the "promotion"
XeoNoX said:
i was/am and existing customer too. And the offer promotion didnt say existing customers excluded therefore it was valid for exisiting and non existing customers as long as u ordered on or before the 2nd of may they HAVE TO refund shipping, i would ask for corporate as it clearly stated on their website free next day overnight shipping if u order online valid until the 2nd of May. Anything less than a refund would be false advertising. Its really up to u how much effort u want to put into getting your money back and how well u explain it to them, but it really shouldn't be much explaining as the website clearly stated it was free next day shipping and its not your fault they didn't adjust their online ordering system to reflect the "promotion"
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Darn... I didn't notice it was only until the 2nd. Would have ordered another one before then.
GG2012 said:
Darn... I didn't notice it was only until the 2nd. Would have ordered another one before then.
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When they were out of stock yesterday I called them and got one ordered, said I was on a first come first serve list.
Called them at 10PM on the 2nd
2nd at 11PM said it was processed
10AM this morning the 3rd says shipped.
WOOOO
I ordered yesterday around noon and can't look up the order number... Called and they told me out of stock. But they have my money already
Sent from my Galaxy Nexus using Tapatalk 2
biggy8481 said:
I ordered yesterday around noon and can't look up the order number... Called and they told me out of stock. But they have my money already
Sent from my Galaxy Nexus using Tapatalk 2
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You should be able to. When you log-in to my.t-mobile.com, under Support on the top links, there is 'Order Status' on the very right. Put your order number and zip there. I have to do that since my new orders aren't showing up automatically on the Manage page.
This question is for anyone with knowledge or experience having been part of a business that has an account with Verizon. Regarding stock/availability.
I'm eligible for an upgrade since I moved my number from my personal account to my employer's business account. So they went ahead and ordered me a Note 4 (since I currently have the 3). Which is awesome and they did it themselves, I didn't have to ask.
Anyway my question is with all this confusion around release date etc etc, are business accounts effected by the stocking levels to the general public? In other words, if my employer pre-ordered the 4 only a few days ago, will I possibly have to wait longer to get the phone if VZW can't handle the supply and demand and have to wait for additional batches? Or do they fill business orders with any more priority, or have other's kind of "set aside" for businesses?
Not that it's a huge deal, I can certainly wait, I'm just curious. I was perfectly content and expecting an S5, so I'm already making out here.
I've been a business user for a while.. the date on the email that gets sent when the order is placed is usually the date it shows up. As far as I know they reserve a certain about for b2b and you are drawing from that pile. It almost always seems that the stores get it first.. and I usually would just go buy from them, but then I'd have to pay tax, which kills the deal.
Your account admin can check that for you from the business website. It shows the delivery date.
Sent from my VK810 4G using Tapatalk
tengtengvn said:
Your account admin can check that for you from the business website. It shows the delivery date.
Sent from my VK810 4G using Tapatalk
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The problem is that nobody, including Samsung, Verizon, and Best Buy can give a definitive date on the release of the VZW models.
Most say the 23rd ( whiich I have pre ordered in white from day one), some say tomorrow the 17th...........
From my business account:
See Details below for your order:
Status Awaiting Inventory
Expected Ship Date 10/23/2014
So, unless my order ships after that date, I won't make a big deal about it.
According to the VZW rep I called, the pre orders all come from one big pile. Your order falls in line with all the other pre orders.
I ordered a white N4 a few minutes after midnight when the pre order opened on the 19th. I got a ship by date of the 23rd. This date was constantly repeated by any rep I called.
My N4 is out for delivery today.
Mine has been delivered at the office. B2B customer
gerg004 said:
This question is for anyone with knowledge or experience having been part of a business that has an account with Verizon. Regarding stock/availability.
I'm eligible for an upgrade since I moved my number from my personal account to my employer's business account. So they went ahead and ordered me a Note 4 (since I currently have the 3). Which is awesome and they did it themselves, I didn't have to ask.
Anyway my question is with all this confusion around release date etc etc, are business accounts effected by the stocking levels to the general public? In other words, if my employer pre-ordered the 4 only a few days ago, will I possibly have to wait longer to get the phone if VZW can't handle the supply and demand and have to wait for additional batches? Or do they fill business orders with any more priority, or have other's kind of "set aside" for businesses?
Not that it's a huge deal, I can certainly wait, I'm just curious. I was perfectly content and expecting an S5, so I'm already making out here.
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I have a business account. Ordered mine on Monday 10/20 and it shipped today and will be delivered tomorrow, 10/23. Ive never experienced any issues with ordering through my business account when compared to any other type of account.
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk
Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app
That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.
O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.
Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.
I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.
This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.
I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too
Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland
its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...
Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.
I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.
so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..
See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.
apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
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link cut short and not working
yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.
magyosha said:
link cut short and not working
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Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.
Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.