[Q] Unable to detect country - Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl

When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?

fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I haven't had that problem, have you tried doing a reset and starting over?

fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
This only happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.

lsherif said:
This happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.
Click to expand...
Click to collapse
Considering I bought my Note at Best Buy and no one's found a way to root it yet, that can't be the stem of my problem.

Same issue here
The same thing happens to me. I'm also in the US and bought my tablet from Best Buy. It attempts to load Samsung Hub, but then stops and gives me a message that 'this service is not supported in this country'. I attempted to contact Samsung, with as low of expectations add I could muster, and they said I should go to settings, general, app manager, all apps, then force stop it, clear data and restart the Note. Didn't work for me, but luckily I didn't expect it to.

I'm in the UK, and bought my 10.1 from the US. Could this be why I can't watch HD Play Movies? Is it worth flashing the UK firmware via Odin?

Same Here
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.

kylerobin said:
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.
Click to expand...
Click to collapse
Who is your home HSI provider? Post some traceroutes.

californiarailroader said:
Who is your home HSI provider? Post some traceroutes.
Click to expand...
Click to collapse
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk

fezzle said:
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.

californiarailroader said:
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.
Click to expand...
Click to collapse
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk

fezzle said:
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Man, that stinks! I will keep on checking, if I can find out something I will let you know!

Related

Anyone elses rooted phone stopped getting paid app access today?

Title says it all.
Yep, blocked or somethings gone wrong.
Market enabler says it is working and access is ready. Go into market, select all apps and then change view to paid.
Getting message "no matching content in Android Market"
Killed tasks, started phone from scratch and still the same.
No problems here...
anyone got any help here please?
I can still see paid apps with my rooted while unlocked hero using market enabler.
Fixed it.
Market enabler was defiantly blocked/or bust in on my phone. Reinstall of app failed, everything failed except for....well PM me for details because I ain't posting it here. I have a feeling it may have been a deliberate act either by Google or Netcom though I cannot see how the later could have achieved this.
Same here.
Worked a couple of days ago.
Not anymore.
Have Onecall and that uses telenor and network Norways net.
Not netcom. Is Google that is ****ing us over again.
Same here , since yesterday , i cannot see paid aps in Market with ME
http://code.google.com/p/market-enabler/issues/detail?id=6
Basically it says that 3.0 beta works if you set it to o2-de.
And I can confirm that it works (for how long, who knows)
Right now I'm buying out the market in case someone at Google decides it'll be a good idea to remove paid apps again.
I just wish I could actually locate CoPilot GPS....
death_hawk said:
http://code.google.com/p/market-enabler/issues/detail?id=6
Basically it says that 3.0 beta works if you set it to o2-de.
And I can confirm that it works (for how long, who knows)
Right now I'm buying out the market in case someone at Google decides it'll be a good idea to remove paid apps again.
I just wish I could actually locate CoPilot GPS....
Click to expand...
Click to collapse
Just tried,
It works when installing 3.0 beta like you said. I can also see CoPilot on the list of top paid apps.
Can you tell me if this:
http://www.cyrket.com/package/com.alk.copilot.marketplace.na.full
shows up?
Or if the North American one from here shows up:
http://www.alk.eu.com/copilot/android/
I tried both using all 4 profiles in ME3 and none show up.
Calm down, calm down.
As I said, I have sussed the problem and it is not the blocking of T-mobile. It is your operator resetting your location and there is a simple fix.
I have reproduced the problem and a a workaround. Think about it, how can the operator block you if you are on wifi? The market enabler spoofs the location of the phone so the operator sends a message to the unit to reset location back to the home country provider. Google then blocks that as it was before the phone was Market Enabled. All you have to do get the phone back into a position of spoofing its location.
They could not block access for the T-mobile spoof as that would piss of all American Android users on T-Mobile who are not spoofing but have it for real. Therefore country id, in the marketplace, must be a combination of two factors. Google has just found a way of resetting one. I worked out a way of putting it back.
death_hawk said:
Can you tell me if this:
http://www.cyrket.com/package/com.alk.copilot.marketplace.na.full
shows up?
Or if the North American one from here shows up:
http://www.alk.eu.com/copilot/android/
I tried both using all 4 profiles in ME3 and none show up.
Click to expand...
Click to collapse
Ummm, I guess you're right. It doesn't show up. I guess the US T-Mobile profile is blocked?
OH come on read please.
For the last sodding time it's not blocked! I am on the T-mobile spoof address after resetting my location!
or if nothing works anymore you go the easyest way like i do since yesterday..... takeout my Orange Swiss simcard, put it in my X1, make it as a router, put my german Simyo simcard into my hero and go online by wifi over X1 if im on the way or use my wify at home...... if using a german simcard oder another one from an activated country everything will work wherever you are

[Q] "Sign in to network" notification

Hello,
A few days ago I started receiving a notification saying "Sign in to network" and below that the name of my carrier (see the screenshot). When I click on the notification, the browser opens up but does not load any page and just stays blank. At that time the notification disappears but then appears again after a while.
Has anyone seen this and do you know why it may be appearing? I am fully stock on 4.2 and unrooted.
Thanks!
Does nobody know?
Hi,
Same problem here (with Mtel network operator),
After updating to 4.2.1 the problem still persists. After I click on the notification it asks me to open in a browser and then opens this address for a second 173.194.70.101/generate_204 , and turns into blank page.
I think that when I walk away from one network cell to a another it asks me to sign into the new cell, but I am not really sure..
I`ll keep posting if I find the solution..
Not sure if there is any difference for GSM variants of Gnex, but have you tried updating your PRL & Profile?
(Settings>About Phone>MTel? system updates)
Sometimes after a flash/upgrade until I update my Sprint profile, service seems spottier. Only other thing I can think is that your phone somehow is no longer provisioned with your carrier, shouldn't be the case (I think) when dealing with GSM carriers since your SIM what provisions the phone, but maybe poke around settings to see if there is some sort of self-provisioning option, or call M-tel.
Check your APNs. You might need new/corrected APN settings or something. That usually shows up when you're on a network (usually WiFi) that needs a user/password or accept a disclaimer to get through to the internet.
However on a mobile network the APN should serve as the connection settings and the SIM serves as authentication to the network. Normally you wouldn't be able to connect to mobile internet. Does MMS work?
Sent from my Galaxy Nexus using xda app-developers app
Hey, guys, thanks for your input. Actually, since yesterday I stopped receiving this notification all of a sudden. I have not done anything in the mean time, so I guess it was something on the carrier's end that got resolved or something.
wyvorn said:
Hey, guys, thanks for your input. Actually, since yesterday I stopped receiving this notification all of a sudden. I have not done anything in the mean time, so I guess it was something on the carrier's end that got resolved or something.
Click to expand...
Click to collapse
I'm also facing the same problem. I'm on Vodafone Portugal and occasionally I'm with full network signal but I don't have internet. When I check the notification bar I have that same message and if I click it, it opens the same "empty" web page.
I'm running stock 4.2.1 yakju.
VuDuCuRSe said:
I'm also facing the same problem. I'm on Vodafone Portugal and occasionally I'm with full network signal but I don't have internet. When I check the notification bar I have that same message and if I click it, it opens the same "empty" web page.
I'm running stock 4.2.1 yakju.
Click to expand...
Click to collapse
Hi there. Since this issue disappeared for me without any action on my end, I am assuming that it is related to something on the carrier's end. It may be worth contacting your carrier's support?
im facing into the same issue too.. but still not solved till now..
its not apn related problems for me..
Have the same problem Here
Hey guys, i just have the same problem here.
It has been 10days till now
currently using galaxy s4, android 4.2.2, from Indonesia (carrier's : XL Axiata)
Does anyone know how to fix this problem ??
It will very helpful to me, cause i'm very annoyed of this notification
this notification (Sign into Network) pop up nearly 10 times a day.
I have several times contacted the carrier (XL) and the samsung centre too, but both didn't know what is the problem.
Thank you.
ShinigamiDestiny said:
Hey guys, i just have the same problem here.
It has been 10days till now
currently using galaxy s4, android 4.2.2, from Indonesia (carrier's : XL Axiata)
Does anyone know how to fix this problem ??
It will very helpful to me, cause i'm very annoyed of this notification
this notification (Sign into Network) pop up nearly 10 times a day.
I have several times contacted the carrier (XL) and the samsung centre too, but both didn't know what is the problem.
Thank you.
Click to expand...
Click to collapse
Hi there. By trial and error i found out that this icon starts appearing when the carrier throttles your internet speed. For example, I have unlimited internet traffic but when I reach 512 MB of traffic, the internet speed is lowered to 128 kbps. This is when the icon starts appearing for me. I also found out that if you dismiss it, it will appear again if you change connections (e.g. go from wifi to mobile). I find this behaviour annoying but I found no way to prevent it, as it seems to be something on the carrier's side.
I have the same problem only on my android phone (4.2.2) Samsung Galaxy S3 when I am at my home WIFI..
Could it be a virus. only diffference is the IP.. my browser tries to load this: 173.194.35.99/generate_204
i've blocked this IP. I can't even access play store now! rest all things work
hdaackda said:
I have the same problem only on my android phone (4.2.2) Samsung Galaxy S3 when I am at my home WIFI..
Could it be a virus. only diffference is the IP.. my browser tries to load this: 173.194.35.99/generate_204
i've blocked this IP. I can't even access play store now! rest all things work
Click to expand...
Click to collapse
i dnt think its caused by virus. Try check ur apn setting. Or reformat ur phone.
When you connect a mobile device with Google Play via WiFi, I have found that I must allow ssl traffic via port 5228. This connection I think is an authorization service deployed by Google. If you trust it or not, when you block outbound port 5228 (or if you block Googles' ip's) you will see the "sign into network" This is because Google Play assumes (poorly) you are connected to a WiFi network which requires a captive portal login (ie Hotel WiFi sign-in page). I am no dev but I believe the "generate_204" thing just forces the mobile browser to open a new tab so the login page will appear. It's not spooky just annoying.
Why did Google choose to deploy ssl over port 5228 and not the standard 443? Not sure, but it might lead to your Firewall's security policy blocking it as it did for mine.
I started getting the same notification on my nexus 5 recently. I had reached my data fair usage allowance and so it started appearing. I noticed that in the data usage setting the warning bar was set to my fair usage limit so I just raised the bar and hey presto no more warnings. Based on this I reckon when your data usage cycle resets each month you'll see the warning disappear until you hit your limit again.
Just done a quick test by dropping the data usage bar back to where it originally was, turned off WiFi and started browsing the web. The warning appeared again.
hdaackda said:
I have the same problem only on my android phone (4.2.2) Samsung Galaxy S3 when I am at my home WIFI..
Could it be a virus. only diffference is the IP.. my browser tries to load this: 173.194.35.99/generate_204
i've blocked this IP. I can't even access play store now! rest all things work
Click to expand...
Click to collapse
i am facing exactly the same issue on my Optimus G... any solution?
Its DNS issue
Hi All,
I have same issue on my Huawei Asend Mate rooted 4.2.2. even i flashed a diffrent ROM on it. problem still presist. but when i change its DNS from 192.168.1.1 to 8.8.8.8. Now its working fine.
fazal.mehmood said:
Hi All,
I have same issue on my Huawei Asend Mate rooted 4.2.2. even i flashed a diffrent ROM on it. problem still presist. but when i change its DNS from 192.168.1.1 to 8.8.8.8. Now its working fine.[/QU
please post your steps in changing the DNS really want data on my lg g flex tmobile im already rooted :cyclops:
Click to expand...
Click to collapse
I have had this issue ever since I got this current phone (not a Samsung, but hear me out). From what I can tell, it is because it can not contact someone (probably Google) via cellular network. I also get this when on a WiFi connection with no internet (or very, very slow), further supporting this.
I am in an interesting situation. My carrier only has 1 APN for both MMS and data combined. However, I only get MMS with my plan, not full data. Therefore, I need to keep data enabled in Android to use MMS. Because of this I get this notification ALL THE TIME.
I'm going to try to get a logcat when it happens and see if I can find the exact service and maybe kill it. I'll update if I figure it out.
wyvorn said:
Hello,
A few days ago I started receiving a notification saying "Sign in to network" and below that the name of my carrier (see the screenshot). When I click on the notification, the browser opens up but does not load any page and just stays blank. At that time the notification disappears but then appears again after a while.
Has anyone seen this and do you know why it may be appearing? I am fully stock on 4.2 and unrooted.
Thanks!
Click to expand...
Click to collapse
I have the same problem.It make notification at the time u linked to mobile data too, and i can't suffer it any more.So i have searched all internet and have no progress.But i found the way to block its notifications rather than voiding generation.
It's a notification generated from "Android System" and seems like a network-check function. So the problem have the mobile carrier's part(I'm in china, you know). And u can't block all notifications of "Android System" using tools like LBE or Gravitybox or anyothers cause it is useful all the time.
This Xposed Mod can help us: NotifyClean, it is the only tool to block several notifications u want of one app.
Use it in ur rooted system with xposed framework,and open it from xposed. It can log all notifications and u can tick the "Sign in to network"s in "Android System".

Samsung Hub & Watch On not working in US

When I try to open Samsung Hub it crashes while trying to open and gives me an error message saying that 'this service is not supported in this country'. Samsung Watch On crashes and says that it 'can't detect country, please try again later'. I've tried resetting after force stopping and clearing all app data as instructed by Samsung's "help". It would be odd if this service actually wasn't available in this country especially as they offer that $50 credit for purchasing tablet. I'm wondering if this is an issue that everyone is experiencing or if it's just me.
haterbait said:
When I try to open Samsung Hub it crashes while trying to open and gives me an error message saying that 'this service is not supported in this country'. Samsung Watch On crashes and says that it 'can't detect country, please try again later'. I've tried resetting after force stopping and clearing all app data as instructed by Samsung's "help". It would be odd if this service actually wasn't available in this country especially as they offer that $50 credit for purchasing tablet. I'm wondering if this is an issue that everyone is experiencing or if it's just me.
Click to expand...
Click to collapse
That's weird, they're both working fine for me on my US Note 2014. I have seen a couple of other people report that issue too though, I'm not sure why it's doing it, but most people aren't having those issues.
I would guess that for some reason the tablet doesn't think it is in the US. One place I would start is a close examination of your router and wifi. Do a traceroute and see if you can find any evidence of an IP address outside the US.
jalanjkcarp said:
I would guess that for some reason the tablet doesn't think it is in the US. One place I would start is a close examination of your router and wifi. Do a traceroute and see if you can find any evidence of an IP address outside the US.
Click to expand...
Click to collapse
So, I tried a traceroute, something I've never done before, and it shows my connection jump all around the world practically. If this was the reason for the apps to fail to recognize my country, what, if anything, could I do to fix it? Thanks for the help.
haterbait said:
So, I tried a traceroute, something I've never done before, and it shows my connection jump all around the world practically. If this was the reason for the apps to fail to recognize my country, what, if anything, could I do to fix it? Thanks for the help.
Click to expand...
Click to collapse
Can you post some traceroutes? Do sites like Yahoo, Google and Comcast.
Also can you get into your router configuration settings and see what time zone the router is set to?
californiarailroader said:
Can you post some traceroutes? Do sites like Yahoo, Google and Comcast.
Click to expand...
Click to collapse
You might have to baby step with me a bit here. Previously, I just went to a traceroute website and typed google.com into their search box. It gave me a list of IP locations and showed a map with a physical route on it. It appeared to jump all over the place, between the US, where I am, and somewhere in Europe. Just now, I did it again and the route seemed to stay within the US. It should be the same info I get regardless of which device I use to perform this, right?
jalanjkcarp said:
Also can you get into your router configuration settings and see what time zone the router is set to?
Click to expand...
Click to collapse
The time zone was wrong, but after changing it to the correct time zone, the issue persisted. Is there another setting I need to change? Thanks to the both of you. Samsung hasn't been especially helpful here. They had me clear the app data, confirm the time zone on the tablet, and even a factory reset. Didn't help. I still need to try connecting using another Internet connection than my own, once I get some more free time!

Galaxy Watch 4G LTE

Hello everyone, I've had a problem for a few days. (I am from France)
I have a galaxy S10 running Android 10
And a Galaxy watch under tizen 4.0.0.4 (I'm waiting for 4.0.0.7)
The stand-alone mode works, but the remote connected mode (4G) no longer works. However, I am good in 4g on the phone and on the watch. Also, I have activated on galaxy wearable, the remote connection box. (see picture)
Is this a problem from Samsung? Watch? Phone? Thanks for your help ?
mminoss said:
Hello everyone, I've had a problem for a few days. (I am from France)
I have a galaxy S10 running Android 10
And a Galaxy watch under tizen 4.0.0.4 (I'm waiting for 4.0.0.7)
The stand-alone mode works, but the remote connected mode (4G) no longer works. However, I am good in 4g on the phone and on the watch. Also, I have activated on galaxy wearable, the remote connection box. (see picture)
Is this a problem from Samsung? Watch? Phone? Thanks for your help ?
Click to expand...
Click to collapse
Have you enabled it with your carrier? Mine required an extra plan to be able to use the 4g with my watch.
Thanks U for your Answer.
Of course, it s actived
Sometimes I have to reboot watch to make it work
Good day to you I'm working on the assumption that it is something that has worked and stopped functioning temporarily.
I wouldn't worry about it too much to be honest.
The watch connects to the phone over LTE via some cloud servers, occasionally they have issues with getting the watch to connect with the phone effectively, it happened to me a few weeks back but sorted it's self out after a few hours.
If it's something that's been going on for a longer time than a day or so, then it's time to start troubleshooting.
renton82 said:
Sometimes I have to reboot watch to make it work
Click to expand...
Click to collapse
thanks U and i already reboot the two
step0011 said:
Good day to you I'm working on the assumption that it is something that has worked and stopped functioning temporarily.
I wouldn't worry about it too much to be honest.
The watch connects to the phone over LTE via some cloud servers, occasionally they have issues with getting the watch to connect with the phone effectively, it happened to me a few weeks back but sorted it's self out after a few hours.
If it's something that's been going on for a longer time than a day or so, then it's time to start troubleshooting.
Click to expand...
Click to collapse
thank you for the answer. I also think that it comes from samsung servers because even when my watch is connected by Wifi and the mobile in 4g (or wifi because I also tested) it does not work anymore. However, it's been over 2 days now, so I don't think it comes from the watch ... Am I wrong?
Hmmm, try uninstalling the wear app, then reinstall again, if that isn't working you can try resetting the watch to factory settings and try again, it is possible it's a Samsung service issue, definitely something isn't handshaking somewhere, 2 days seems a bit of a long time for it to be a service issue though :/
Well, I tested everything to find out where the problem could come from. However, less than one could say is that Samsung technicians are not ... How to say ... Responsive! And that's a shame. That said, the main thing is to have found (I hope) the solution, and that it could help people.
The problem came from the toggle of the request "notif arriving on lel" and which is sent to the samsung account and then that the watch receives it and by analyzing my samsung account (with a pc on the samsung site), it generates that the "cloud" part of my account was not active but in error (and no response from samsung on an e-mail that I sent to them, hence my amazement about the reactivity).
Suddenly, I had a second samsung account, I re-paired everything, put this new account in wearale (essential), checked on the samung site that cloud state "active" and the ca worked direct .....
So the mystery: why my cloud (which is used to receive notifications) was in error .... I would never know lol. Or was it a confluence between the 2 accounts? I don't think it worked before ... In advance, I completely deleted this account that had the error.
I hope this solution will be eternal lol and that it will help

New Firmware Release for Galaxy Watch Active2 - SM-R825U

Samsung released Firmware Update R825USQU1BTH9/R825UOYN1BTH9 for the Galaxy Watch Active 2 (SM-R825U) (on 9/23/20)
One UI Watch Version 2.0
Tizen Version 5.5.0.1
ECG, etc. !
Build Number : R825USQU1BTH9 Tizen version : Tizen 5.5.0.1 Release Date : 2020-09-23
• Advanced Running Analysis : Giving you the insights you need to improve your running form.
• VO2max : Check the maximum amount of oxygen you utilize during exercise to improve your endurance.
• Added the new Samsung Health Monitor App for ECG Measurements.
(※ Available on Galaxy smartphones with Android 7.0 and later.)
• Detect falls : Watch can send out SOS call and messages to emergency contact when a hard fall is detected.
• Enhanced Notification : Upon receiving a message notification, a chat window appears and can also view images.
• AR Emoji/Bitmoji : Send AR Emoji and Bitmoji through the watch.
• Capture : Supports scroll capture feature that automatically sends the screen-capture image to the phone.
Samsung released Firmware Update R825USQU1ATH1 for the Galaxy Watch Active2 (SM-R825U) on 9/02/20
Change Log Indicates:
· Improved system reliability
Samsung released Firmware Update R825USQU1ATF2 for the Galaxy Watch Active2 (SM-R825U) on 7/24/20
edit: I finally got the ATF2 update on my Unlocked SM-R825U on 9/24/20. After that update, the 9/23/20 R825USQU1BTH9Tizen Update Downloaded.
Samsung Unlocked Version: https://doc.samsungmobile.com/SM-R825U/XAR/doc.html
AT&T Version: https://doc.samsungmobile.com/SM-R825U/ATT/doc.html
· Device stability improvements, bug fixes.
· New and / or enhanced features.
· Further improvements to performance
Samsung's description is lacking
Does anyone have further insight to any of the updates above?
I received this too... very vague. Anyone?
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
LuvrGirl said:
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
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Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
Hi, where do you guys live? Where is this update released? Nothing here in Sweden
yeah
Arzo001 said:
Hi, where do you guys live? Where is this update released? Nothing here in Sweden
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nothin in norway either, we'll probably be getting it a few months after the rest of the world gets it, as always. :good:
that's why I switched to apple.
still love my active 2 though
peace
LuvrGirl said:
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
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So last night I tried doing a reset on my active 2 watch to see if that would help. The Numbersync option in the watch no longer showed it was on so I tried turning it on but I would get an error message saying "Mobile network unavailable". Tested it out by calling myself and sending myself a text from another phone and nothing was received on the watch. So watch only worked independently using it's own phone number.
Here's the weird thing now... this morning I wake up and started receiving calls and text messages and they started showing up on my watch! So I go into the watch menu for numbersync and it looks as if it's not turned on but somehow it's synced with my phone?
So currently it's working as if it's synced. So now I'm wondering if I should even go thru the menu option to enable numbersync even though it's working as if it's enabled?
Edit: watch receives calls and messages but because it's connected via bluetooth to my phone. Once disconnected from bluetooth the watch just works independently. Still getting same error message of "Mobile network unavailable" everytime I go into the watch menu and try to get a sync code.
rmcomer said:
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
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I'm having the same issue. Has anyone found a fix for this yet?
ssnssmom said:
I'm having the same issue. Has anyone found a fix for this yet?
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No fix that I know of. I did several resets and went thru 2 esim changes all at the AT&T store and nothing worked. The watch has no internet connection after this last update. Phone calls work but no internet. Test it by disconnecting Bluetooth and using it standalone. You should be able to get into the Galaxy Store or update Weather and nothing works because there's no mobile data.
I ended up having to file a warranty claim thru Samsung and my watch is in route right now to Samsung.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Same problem!
rmcomer said:
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
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I have also experienced extremely long wait times for support, and usually just hang up now. I was told AT&T was aware of the problem and say it has to do with an update from Samsung and a new update from Samsung will be needed to solve the problem. I hope we can learn more!
LuvrGirl said:
No fix that I know of. I did several resets and went thru 2 esim changes all at the AT&T store and nothing worked. The watch has no internet connection after this last update. Phone calls work but no internet. Test it by disconnecting Bluetooth and using it standalone. You should be able to get into the Galaxy Store or update Weather and nothing works because there's no mobile data.
I ended up having to file a warranty claim thru Samsung and my watch is in route right now to Samsung.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
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Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Call from AT&T Tech Support
LuvrGirl said:
Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
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I received a call today and learned that AT&T was working on some "profile problems" in their NumberSync program that many are experiencing (such as those in this thread). The person called to verify my login name. Before the call, I did update the Galaxy Wear App (that I was told earlier should solve the problem), but that made no difference. I was also told that I would receive a return call in 24 to 48 hours when they had fixed the problem and they would help me connect to NumberSync. I am glad they escalated my ticket a few days ago; hopefully that means I am in the queue of known people with problems to have the problem fixed (if that is the problem and there is a fix). There must be hundreds or thousands with the same problem for them to give some attention to it????
LuvrGirl said:
Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
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“PBA” stands for Product Board Assembly.
I’m having the same problem as you. The watch works fine when paired with my phone, but in standalone mode I can’t get any mobile data, and I can’t activate Numbersync.
Do you know if your watch overheated when downloading the update? While the update file was downloading to my watch, it overheated and shut itself off because the file was so large. After I restarted the watch, the update completed and everything was working except mobile data. I’m wondering if this has something to do with it.
Please let us know if everything works after replacing the PBA. I may need to send my watch in to Samsung for a replacement as well.
Zagzagel said:
“PBA” stands for Product Board Assembly.
I’m having the same problem as you. The watch works fine when paired with my phone, but in standalone mode I can’t get any mobile data, and I can’t activate Numbersync.
Do you know if your watch overheated when downloading the update? While the update file was downloading to my watch, it overheated and shut itself off because the file was so large. After I restarted the watch, the update completed and everything was working except mobile data. I’m wondering if this has something to do with it.
Please let us know if everything works after replacing the PBA. I may need to send my watch in to Samsung for a replacement as well.
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I can't remember exactly if it overheated or not. I know it did reboot but don't remember if I myself turned it back on or if it rebooted by itself after the update...
I"ll come back and update once I get my watch back and can confirm.
LuvrGirl said:
I can't remember exactly if it overheated or not. I know it did reboot but don't remember if I myself turned it back on or if it rebooted by itself after the update...
I"ll come back and update once I get my watch back and can confirm.
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Thanks! Also, what kind of phone are you using? I am using my Galaxy Watch Active 2 paired with an iPhone 11 Pro Max, or setup independently in standalone mode. You can set the Watch Active 2 up in standalone mode by scrolling down on the watch’s initial setup screen and pressing the “?”. Either way, I am unable to receive mobile data after the update.
The reason I ask about the type of phone you have is when I called AT&T support, they said it was impossible to receive mobile data if the Watch Active 2 is paired with an iPhone or setup in standalone mode, but this doesn’t make sense because it was working fine for me before. I’m wondering if the update disables mobile data unless the Watch is paired to an Android phone.
Zagzagel said:
Thanks! Also, what kind of phone are you using? I am using my Galaxy Watch Active 2 paired with an iPhone 11 Pro Max, or setup independently in standalone mode. You can set the Watch Active 2 up in standalone mode by scrolling down on the watch’s initial setup screen and pressing the “?”. Either way, I am unable to receive mobile data after the update.
The reason I ask about the type of phone you have is when I called AT&T support, they said it was impossible to receive mobile data if the Watch Active 2 is paired with an iPhone or setup in standalone mode, but this doesn’t make sense because it was working fine for me before. I’m wondering if the update disables mobile data unless the Watch is paired to an Android phone.
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I have a Samsung Galaxy Note 8 and both my watch and Note 8 were purchased directly with AT&T and have had continued service since day 1.
That doesn't make sense at all actually because if it's an LTE watch and it has it's own line, it's supposed to have all the functions available - and that includes phone calls, texts, and internet (data).
My Numbersync issue is resolved
Tumbleweedtoo said:
I received a call today and learned that AT&T was working on some "profile problems" in their NumberSync program that many are experiencing (such as those in this thread). The person called to verify my login name. Before the call, I did update the Galaxy Wear App (that I was told earlier should solve the problem), but that made no difference. I was also told that I would receive a return call in 24 to 48 hours when they had fixed the problem and they would help me connect to NumberSync. I am glad they escalated my ticket a few days ago; hopefully that means I am in the queue of known people with problems to have the problem fixed (if that is the problem and there is a fix). There must be hundreds or thousands with the same problem for them to give some attention to it????
Click to expand...
Click to collapse
Last Friday I called AT&T about my NumberSync issues after my Active2 watch update. They said they'd call back when they researched it. I received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
rmcomer said:
I also received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
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Congratulations and thanks for this helpful information! I have yet to receive a call to finally resolve the issue, and I just tried to get a code and still get the same error message. Perhaps tomorrow I will be fortunate to receive a call too. I will let everyone know. I will also be curious to know if those who sent their watches in for warranty work will have a seamless syncing with their new or refurbished watches. At least I now know where the problem lies and that AT&T has found a solution at least for some! Thanks again! BTW: I was thinking of upgrading to the s20, but did not want to do so if this problem continued..
guys can u tell me in R825U unlocked which csc u used ...as iam on R825F (XSA) and want to shift to USA..unlocked
And do anyone has the latest firmware that can be used to after changing the CSC region.
rmcomer said:
Last Friday I called AT&T about my NumberSync issues after my Active2 watch update. They said they'd call back when they researched it. I received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
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Click to collapse
As of today, August 7, no one has called me back to resolve this issue and numbersync still does not work for me. When trying to call or chat with ATT Support, I am told they have a high call volume. So, I have been promised by tech support that they have a solution and that I would be called within 48 hours and still no call. After trying several times, it appears they have to fix the problem and call you to fix the problem, because I still cannot get a code. I hope we can hear some good news from someone that we can finally get a code without needing a tech support call. I suppose we will get no tech support calls over the weekend.

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