Develop Bugs

[Q] Unable to detect country

When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?

fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I haven't had that problem, have you tried doing a reset and starting over?

fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
This only happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.

lsherif said:
This happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.
Click to expand...
Click to collapse
Considering I bought my Note at Best Buy and no one's found a way to root it yet, that can't be the stem of my problem.

Same issue here
The same thing happens to me. I'm also in the US and bought my tablet from Best Buy. It attempts to load Samsung Hub, but then stops and gives me a message that 'this service is not supported in this country'. I attempted to contact Samsung, with as low of expectations add I could muster, and they said I should go to settings, general, app manager, all apps, then force stop it, clear data and restart the Note. Didn't work for me, but luckily I didn't expect it to.

I'm in the UK, and bought my 10.1 from the US. Could this be why I can't watch HD Play Movies? Is it worth flashing the UK firmware via Odin?

Same Here
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.

kylerobin said:
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.
Click to expand...
Click to collapse
Who is your home HSI provider? Post some traceroutes.

californiarailroader said:
Who is your home HSI provider? Post some traceroutes.
Click to expand...
Click to collapse
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk

fezzle said:
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.

californiarailroader said:
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.
Click to expand...
Click to collapse
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk

fezzle said:
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Man, that stinks! I will keep on checking, if I can find out something I will let you know!

Need some help, wifi doesn't work, period. Long.

Not sure how exactly to describe my problem other than my wifi has never worked on my Note 4. I got fed up with it and finally had a replacement device ordered after a 4th trip to the sprint store for service where the last tech finally agreed that the device was defective only to have the same problem with the new phone too. I love the phone and after having the Note 2 for a couple of trouble free years wanted this one to replace it but I'm lost for words right now. We have 3 Galaxy S5's and the Note 4 on the same account, under the same roof, using the same routers, tv's to connect to, etc... all s5's work flawlessly with wifi, and using Allshare on our Samsung Smart tv (which we use a lot) so I know there's no issue with any other equipment and this issue is everywhere I go, not just at home. As far as me knowing what I'm doing, well maybe I'm missing something but I've had Android phones since day one and have been rooting since the Epic 4g (no root on the Note 4) so I'd like to think that I'd catch some kind of setting here plus 4 techs have re-set, updated, double checked, and replaced the phone with no luck. Here's what it does, power the phone up and connect to wifi, no problem, visit website or watch video no problem, super fast like it should be, about a minute later blue circle loading video or load next page and get a could not connect to network or refresh page. At that time I can simply switch wifi off and the page or video will load and be fine. Switch wifi back on same thing, works like a champ for about a minute then nothing. Then there's Allshare, never had a problem with my Note 2, ever, all of our s5's work flawlessly, try to connect my Note 4 and the tv can't detect the phone and the phone can't detect the tv. It will work every so often but only for about 30 seconds and freeze then you can't connect again. One more issue I believe to be having is the gps, I ride a road bike a couple times a week and track my mileage using a bike computer app, sometimes it will track me sometimes it won't at all, and if I use the Navigation I constantly get the "lost gps signal" message. I need some help here, I'm tired of going to the Sprint Store, I just want a phone that works! That bill keeps coming every month and each time I pay it I get pissed off that my 9 year old has a better working phone than me and I have the Next Big Thing. So far its been a big disappointment!

Did you factory reset after lollipop OB7 update?
Check your Wi-Fi and GPS settings. I believe most routers won't allow address conflicts but check your router for connected devices and make sure that isn't happening. Do you restrict wireless to MAC address on your router? Maybe you need to update the trusted MAC table?
May just be a factory reset takes care of the issues. If not, compare settings with the other phones.
Still not working? Try some static IP settings and set DNS to Google. (Long press your router in Wi-Fi networks and select modify, check advanced settings and scroll. You should see the Google DNS servers dimly lit just enter the same numbers) If not, Google it.
I can't compare the s5 to the Note 4 but comparing the Epic to Note 4, Wi-Fi signal strength and speed of connection is much better on the Note 4; I see more Wi-Fi networks, too. I haven't navigated with Note 4 so I can't compare that.

Won't stay connected

Just got this watch. I had the Moto 360 before, it worked fine.
This doesn't want to stay connected. I have to reset the watch, uninstall Android Wear and re-install it, then it'll connect once. After that, it disconnects and won't connect again. So notifications, syncing, weather, etc don't work.
Looking at my phone in Android Wear it just says Connecting.... on the watch, it says disconnected. Going into Bluetooth settings doesn't do a damn thing either.

Try Bluetooth Auto Connect from Playstore, it´s working for me on a Note3 with Omega Rom

Thanks for the reply. I managed to sort it out... I missed the step to click "trust device" during the initial set up. I didn't realize that was a necessary step for the watch to stay connected. You'd think it'd just do it automatically.

I don´t know, if it´s automatic, but i have the function with klicking on "trust device", no change, only the "Blutetoot Auto Connect" app is working.

This piece of crap is doing it again. Once its been disconnected, it won't connect again without complelety startinh over and resetting everything.
I'll check out that app.
You know, people can bash apple all they want, but at least their **** actually works properly.

Hasn't happened in a while, but if mine won't connect I just go to the android wear app and disconnect the Zenwatch then connect again. Works every time...

Tried that, many times.. never works. That app doesn't work either.

Well this is a serious problem I've had the watch for about six weeks now it took awhile to get initial set up to begin with I was at the point to return it on the first day , then I don't know how but it just paired and started working fine , I was very happy until today turned the watch on it wasn't paired and I've literally been trying for hours to get this chit to connect with no luck I've reset it ,tried the app mentioned above no luck at this point I give up I bough it at best buy but I'm past the return period I'm going to try and find some customer service rep ,at this point I give up trying to get the watch to work,if anyone knows of a customer service phone number I would greatly appreciate it , or if anyone here has any helpful information , ,I'm pretty tech wavy. But I surrender at this point what a shame I really liked the watch but the aggravation factor is to much ,sorry for the.long rant but there's no where else to vent or look for help maybe together as a group we can find some answers again any help would be greatly appreciated......

did you forget the watch in your phones Bluetooth settings?

kellybrf said:
did you forget the watch in your phones Bluetooth settings?
Click to expand...
Click to collapse
Thank's for replying but yes I've tried everything under the sun , just got home from work , going to see if I can't find a customer service number , if I can't get it resolved by the weekend I might as well throw 200$ in the Trash because That's where it's Going ....................:crying:

Go to settings / apps on your phone. Find google play services under running apps. See if device connection service is running. If not try rebooting your phone then the watch in that order and try to pair. You could also check if there is an update for play services and update if there is.
Sent from my LG-D802 using Tapatalk

Same issue here, boxing up my ZenWatch and bringing it back to Best Buy today. Still within the 15 days. I really like the watch but these random disconnects are a killer. Most of the time it auto-reconnects but every now and then I have to reboot everything--which is kinda ridiculous if I'm out running.
At least I'll have a different watch with everything else the same for comparison sake and report back.

Have you tried uninstalling zenwatch manager? Mine started disconnecting after the last update, and uninstalling seems to have fixed my issue
Sent from my SM-N900P using XDA Free mobile app

I had the same problem I think the update from google services broke it.
unpair the watch from your phone then factory reset the watch and this is IMPORTANT pair your watch using "android wear" NOT the Bluetooth from the system phone
after I paired my watch using Android Wear now the watch stay connected and reconnect normally

keops777 said:
I had the same problem I think the update from google services broke it.
unpair the watch from your phone then factory reset the watch and this is IMPORTANT pair your watch using "android wear" NOT the Bluetooth from the system phone
after I paired my watch using Android Wear now the watch stay connected and reconnect normally
Click to expand...
Click to collapse
After half a day working this seems to be the solution, thanks. :good:

Bad luck: two days later same problem persists (frequently disconnecting)

I am getting pretty tired of my Zenwatch not staying connected either. $200 is a lot of money for a watch that doesn't work right. It's had three or four updates since I bought it and it still sucks, should have sent it back the first week.
The Google nag to enable Google Now in the Android Wear screen is also a sore spot with me, if I wanted it enabled it would be enabled.
This whole "wearables" thing seems to be a poorly executed fad more than anything else, one that I'll be avoiding from here on out.

why would you have a watch that relies so heavily on google now and not enable it? connection has been just fine for me no several phones and software versions since I got it in January

kellybrf said:
why would you have a watch that relies so heavily on google now and not enable it? connection has been just fine for me no several phones and software versions since I got it in January
Click to expand...
Click to collapse
Same here. I mean, it has disconnected maybe 3 times since I got it in November, but it hasn't been a big issue. Toggling BT on the phone reconnected it. I also agree with you about Google Now. It's central to how Wear works. Using a Wear device without Now would be like buying a car and trying to drive it without starting the engine.

kellybrf said:
why would you have a watch that relies so heavily on google now and not enable it? connection has been just fine for me no several phones and software versions since I got it in January
Click to expand...
Click to collapse
You don't need Google now to benefit from owning this watch.
1. I like the ability to change watch faces and create my own with Watchmaker.
2. I can answer or dismiss a call from the watch.
3. Text and email notifications.
That's all I care about, anything else is an unnecessary distraction.

'Call not sent' error on Android 10 beta

Anyone having this problem where call doesn't connect with error of 'Call not sent'? This is doesn't happen when connected to Wi-Fi but happens most of the time otherwise and I have to re-try 2 times (sometimes 10 times) to get the call connected. I have tried clearing data for phone app but it didn't help. I am not seeing any reports on it in any beta discussion so I am guessing its not a beta problem? It never happened before the beta update and I installed the beta update from total reset instead of just updating.

Yes. Only happens when I am on Bluetooth connected to my car. I gave to call from the phone app instead of my driver control.

"Call not sent" error on Samsung Note10
I'm having a similar issue with my Note10, just shows "Call not sent.", whether connected or not to Android Auto or any other dock/bluetooth, it doesn't seem to fix the problem.
I have tried several active sim cards from different carriers which work fine in other phones, but in the Note10 I can only access the web and text. When trying to make a call with full signal bars and LTE next to it, it just shows "Call not sent". I've done all the usual restart, full factory reset from the recovery menu, even reflashed it via Odin with the latest firmware (N970U1_UES2BTA1) three times, then factory reset again, but it's doing the same. It seems to be a hardware problem, not a software glitch.
By the way, my phone is unlocked and I have checked the IMEI to make sure it's not blacklisted. I have also examined the charging port for any liquid damage, but it's completely clean and shiny. When I dial the test code *#0011# to compare the network status screen against a Samsung S9's, I've noticed that the "MIPI TEST SUCCESS" and "ASDiv: PASS THROUGH" at the bottom of the screen are MISSING on the Note10, which might have something to do with the failed calls.
Also, out of curiosity I have installed a couple of different phone dialers (Google Phone and Simpler Dialer), but the outcome is the same "Call not sent.".
Evidently there's a hardware problem with the Note10 series (some or all), because Samsung's own forum full of similar complaints.:=(

Same problem. Getting call not sent
Was not issue in Android 9. Only Android 10.
Galaxy note 10+ unlocked version on tmobile.
I've also had other random Bluetooth issues.
this issue got so bad, i am not able to make calls, unless i make multiple attempts.
so i just upgraded to the S20 Ultra. Same issue!!
Here are other factors and connected devices.
Connected to a Ford vehicle (Sync; 2017 Explorer)
Connected to Samsung Active2 smartwatch (but issues remained even when watch disconnected).
I've also tried to unpair / re-pair. To no avail...
Help!
Also here:
https://us.community.samsung.com/t5...-Android-Auto-after-upgrading-to/td-p/1077007

I am really glad I blocked updates, I am still running on Pie

billa said:
I've noticed that the "MIPI TEST SUCCESS" and "ASDiv: PASS THROUGH" at the bottom of the screen are MISSING on the Note10, which might have something to do with the failed calls.
(
Click to expand...
Click to collapse
I have an Exynos Note 10+ I don't seem to have this problem and when I did the test you did I got "MIPI TEST SUCCESS" but nothing about ASDiv.
Could this be a problem with the Snapdragon chipset?

ultramag69 said:
I have an Exynos Note 10+ I don't seem to have this problem and when I did the test you did I got "MIPI TEST SUCCESS" but nothing about ASDiv.
Could this be a problem with the Snapdragon chipset?
Click to expand...
Click to collapse
It certainly could be, on all other phones I always see the "MIPI TEST SUCCESS" in test mode, but not on the N970U.
It might be fixed with a new update, unfortunately there's still nothing newer available than UES2BTA1 as of right now.
I have the feeling it's a hardware issue rather than software, in which case it's not going to be fixable, short of replacing the main board.
No idea, why this started happening mostly after the last update.

billa said:
It certainly could be, on all other phones I always see the "MIPI TEST SUCCESS" in test mode, but not on the N970U.
It might be fixed with a new update, unfortunately there's still nothing newer available than UES2BTA1 as of right now.
I have the feeling it's a hardware issue rather than software, in which case it's not going to be fixable, short of replacing the main board.
No idea, why this started happening mostly after the last update.
Click to expand...
Click to collapse
Are you able to rollback?
As long as the bootloader is the same you might be able to go back to an update prior to the problem.
Not 100% sure but I believe the 5th number from the right in the build number is the bootloader version. Just need to make sure it is the same and you might be able to fix...
Sorry if I'm rambling, working on 3 hours sleep...

ultramag69 said:
Are you able to rollback?
As long as the bootloader is the same you might be able to go back to an update prior to the problem.
Not 100% sure but I believe the 5th number from the right in the build number is the bootloader version. Just need to make sure it is the same and you might be able to fix...
Sorry if I'm rambling, working on 3 hours sleep...
Click to expand...
Click to collapse
Right, but usually same bootloader version updates are just maintenance or critical security updates only.
Looks like some major changes have happened in the latest update, which could be causing the no call issue.
Just checked, and it's still the same version available.
Version: N970U1UES2BTA1/N970U1OYM2BTA1/N970U1UES2BTA1/N970U1UES2BTA1
OS: Q(Android 10)

I found a solution!
Google Voice app was the culprit. I uninstalled and so far it has been working for 2 days without issues. Tried this on both my new S20 and the Note 10+.

kingsfan33 said:
I found a solution!
Google Voice app was the culprit. I uninstalled and so far it has been working for 2 days without issues. Tried this on both my new S20 and the Note 10+.
Click to expand...
Click to collapse
But it's happening for others with or without the Google Voice app installed.
You may have had a different issue.

Chiming in late to the game with a Samsung Galaxy S20. I never had this issue with the new OS on my S10 but it started happening with the S20. It's also intermittent. Sometimes it works. I have tried unpairing and repairing. I have tried deleting the bluetooth device and reconnecting it. All to no avail. At least other folks recognize this issue and hopefully Samsung issue an update soon.

i have regerts (spelled wrong to be funny)
winol said:
I am really glad I blocked updates, I am still running on Pie
Click to expand...
Click to collapse
As nice as this phone is--I am annoyed with myself that I upgraded to Android 10--everything worked so great with 9!!! I wish there was a way to go backwards. I might investigate that, actually. I have a little downtime as of late.

I finally updated to android 10, ui 2.0, and, luckly, all is working fine, only thing I notice is that battery seems to last a little bit less…

i have Android 10 ui 2.1 with infinity rom 6.0 rom N975FD and everything works perfect including goodlock 2020

winol said:
I finally updated to android 10, ui 2.0, and, luckly, all is working fine, only thing I notice is that battery seems to last a little bit less…
Click to expand...
Click to collapse
For me, Android 10, whether UI 2.0 or 2.1
battery.... standby, is exceptional good .!
I am a power user, eg theming etc
so i don't worry or have time to worry,
about SOT ETC....
For me what matters is when , my device is sleeping.....!
/ if anything
is draining my device battery etc.
( Ihave about 200./300 apps.)
Suggestion... factory reset or did you already done that.?
See examples of device overnight
standby etc.

kingsfan33 said:
I found a solution!
Google Voice app was the culprit. I uninstalled and so far it has been working for 2 days without issues. Tried this on both my new S20 and the Note 10+.
Click to expand...
Click to collapse
THIS WAS THE FIX FOR ME! I'll have to research why Android 10 isn't playing nicely with Google Voice, but I'm glad I can hit call and it goes though, instead of hitting "send" over and over and over again!!!

S10+ Exynos, running Android 10 stock - same problem. Annoying as hell!
I can't uninstall GV because I use it for international calls.
Edit: BTW - it definitely seems to be affected by connected BT headset. As soon as I turn the BT headset off I am able to make the call (using MPOW headset, don't remember the exact model).

billa said:
But it's happening for others with or without the Google Voice app installed.
You may have had a different issue.
Click to expand...
Click to collapse
I have had this issue so many times on my S20+ unlocked. Swipe and touch to call just doesn't work. I saw this thread today when I had multiple call not sent instances. I force stopped Google voice and the problem disappeared. If I have to make an international call, I just to start Google Voice.

dhebi111 said:
I have had this issue so many times on my S20+ unlocked. Swipe and touch to call just doesn't work. I saw this thread today when I had multiple call not sent instances. I force stopped Google voice and the problem disappeared. If I have to make an international call, I just to start Google Voice.
Click to expand...
Click to collapse
Are you (were you at the time) connected to a BT headseat? It happens to me only when my headset is connected, and not just one - two different types of headseats and also happened once or twice when the phone was BT connected to my car. As soon as I disconnect the BT, all calls can be completed without a problem.

New Firmware Release for Galaxy Watch Active2 - SM-R825U

Samsung released Firmware Update R825USQU1BTH9/R825UOYN1BTH9 for the Galaxy Watch Active 2 (SM-R825U) (on 9/23/20)
One UI Watch Version 2.0
Tizen Version 5.5.0.1
ECG, etc. !
Build Number : R825USQU1BTH9 Tizen version : Tizen 5.5.0.1 Release Date : 2020-09-23
• Advanced Running Analysis : Giving you the insights you need to improve your running form.
• VO2max : Check the maximum amount of oxygen you utilize during exercise to improve your endurance.
• Added the new Samsung Health Monitor App for ECG Measurements.
(※ Available on Galaxy smartphones with Android 7.0 and later.)
• Detect falls : Watch can send out SOS call and messages to emergency contact when a hard fall is detected.
• Enhanced Notification : Upon receiving a message notification, a chat window appears and can also view images.
• AR Emoji/Bitmoji : Send AR Emoji and Bitmoji through the watch.
• Capture : Supports scroll capture feature that automatically sends the screen-capture image to the phone.
Samsung released Firmware Update R825USQU1ATH1 for the Galaxy Watch Active2 (SM-R825U) on 9/02/20
Change Log Indicates:
· Improved system reliability
Samsung released Firmware Update R825USQU1ATF2 for the Galaxy Watch Active2 (SM-R825U) on 7/24/20
edit: I finally got the ATF2 update on my Unlocked SM-R825U on 9/24/20. After that update, the 9/23/20 R825USQU1BTH9Tizen Update Downloaded.
Samsung Unlocked Version: https://doc.samsungmobile.com/SM-R825U/XAR/doc.html
AT&T Version: https://doc.samsungmobile.com/SM-R825U/ATT/doc.html
· Device stability improvements, bug fixes.
· New and / or enhanced features.
· Further improvements to performance
Samsung's description is lacking
Does anyone have further insight to any of the updates above?

I received this too... very vague. Anyone?

I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk

LuvrGirl said:
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Click to expand...
Click to collapse
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."

Hi, where do you guys live? Where is this update released? Nothing here in Sweden

yeah
Arzo001 said:
Hi, where do you guys live? Where is this update released? Nothing here in Sweden
Click to expand...
Click to collapse
nothin in norway either, we'll probably be getting it a few months after the rest of the world gets it, as always. :good:
that's why I switched to apple.
still love my active 2 though
peace

LuvrGirl said:
I just updated and now my numbersync doesn't work. It's as if it turned it off but watch says it's on.
Ughh. .
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
Click to expand...
Click to collapse
So last night I tried doing a reset on my active 2 watch to see if that would help. The Numbersync option in the watch no longer showed it was on so I tried turning it on but I would get an error message saying "Mobile network unavailable". Tested it out by calling myself and sending myself a text from another phone and nothing was received on the watch. So watch only worked independently using it's own phone number.
Here's the weird thing now... this morning I wake up and started receiving calls and text messages and they started showing up on my watch! So I go into the watch menu for numbersync and it looks as if it's not turned on but somehow it's synced with my phone?
So currently it's working as if it's synced. So now I'm wondering if I should even go thru the menu option to enable numbersync even though it's working as if it's enabled?
Edit: watch receives calls and messages but because it's connected via bluetooth to my phone. Once disconnected from bluetooth the watch just works independently. Still getting same error message of "Mobile network unavailable" everytime I go into the watch menu and try to get a sync code.

rmcomer said:
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
Click to expand...
Click to collapse
I'm having the same issue. Has anyone found a fix for this yet?

ssnssmom said:
I'm having the same issue. Has anyone found a fix for this yet?
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No fix that I know of. I did several resets and went thru 2 esim changes all at the AT&T store and nothing worked. The watch has no internet connection after this last update. Phone calls work but no internet. Test it by disconnecting Bluetooth and using it standalone. You should be able to get into the Galaxy Store or update Weather and nothing works because there's no mobile data.
I ended up having to file a warranty claim thru Samsung and my watch is in route right now to Samsung.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk

Same problem!
rmcomer said:
Same here. Watch updated and now numbersync isn't working and when I try to get a numbersync code, it always fails saying "Numbersync is currently unavailable."
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I have also experienced extremely long wait times for support, and usually just hang up now. I was told AT&T was aware of the problem and say it has to do with an update from Samsung and a new update from Samsung will be needed to solve the problem. I hope we can learn more!

LuvrGirl said:
No fix that I know of. I did several resets and went thru 2 esim changes all at the AT&T store and nothing worked. The watch has no internet connection after this last update. Phone calls work but no internet. Test it by disconnecting Bluetooth and using it standalone. You should be able to get into the Galaxy Store or update Weather and nothing works because there's no mobile data.
I ended up having to file a warranty claim thru Samsung and my watch is in route right now to Samsung.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
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Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk

Call from AT&T Tech Support
LuvrGirl said:
Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
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I received a call today and learned that AT&T was working on some "profile problems" in their NumberSync program that many are experiencing (such as those in this thread). The person called to verify my login name. Before the call, I did update the Galaxy Wear App (that I was told earlier should solve the problem), but that made no difference. I was also told that I would receive a return call in 24 to 48 hours when they had fixed the problem and they would help me connect to NumberSync. I am glad they escalated my ticket a few days ago; hopefully that means I am in the queue of known people with problems to have the problem fixed (if that is the problem and there is a fix). There must be hundreds or thousands with the same problem for them to give some attention to it????

LuvrGirl said:
Update:
So apparently my watch is in route back to me. Samsung repair ticket indicates the solution was "REPLACED PBA".
I don't know what PBA stands for. However, I could have sworn it was due to the recent software update since a lot of other people are having the same issue.
Sent from my AT&T Samsung Note8 [SM-N950U] using Tapatalk
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“PBA” stands for Product Board Assembly.
I’m having the same problem as you. The watch works fine when paired with my phone, but in standalone mode I can’t get any mobile data, and I can’t activate Numbersync.
Do you know if your watch overheated when downloading the update? While the update file was downloading to my watch, it overheated and shut itself off because the file was so large. After I restarted the watch, the update completed and everything was working except mobile data. I’m wondering if this has something to do with it.
Please let us know if everything works after replacing the PBA. I may need to send my watch in to Samsung for a replacement as well.

Zagzagel said:
“PBA” stands for Product Board Assembly.
I’m having the same problem as you. The watch works fine when paired with my phone, but in standalone mode I can’t get any mobile data, and I can’t activate Numbersync.
Do you know if your watch overheated when downloading the update? While the update file was downloading to my watch, it overheated and shut itself off because the file was so large. After I restarted the watch, the update completed and everything was working except mobile data. I’m wondering if this has something to do with it.
Please let us know if everything works after replacing the PBA. I may need to send my watch in to Samsung for a replacement as well.
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I can't remember exactly if it overheated or not. I know it did reboot but don't remember if I myself turned it back on or if it rebooted by itself after the update...
I"ll come back and update once I get my watch back and can confirm.

LuvrGirl said:
I can't remember exactly if it overheated or not. I know it did reboot but don't remember if I myself turned it back on or if it rebooted by itself after the update...
I"ll come back and update once I get my watch back and can confirm.
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Thanks! Also, what kind of phone are you using? I am using my Galaxy Watch Active 2 paired with an iPhone 11 Pro Max, or setup independently in standalone mode. You can set the Watch Active 2 up in standalone mode by scrolling down on the watch’s initial setup screen and pressing the “?”. Either way, I am unable to receive mobile data after the update.
The reason I ask about the type of phone you have is when I called AT&T support, they said it was impossible to receive mobile data if the Watch Active 2 is paired with an iPhone or setup in standalone mode, but this doesn’t make sense because it was working fine for me before. I’m wondering if the update disables mobile data unless the Watch is paired to an Android phone.

Zagzagel said:
Thanks! Also, what kind of phone are you using? I am using my Galaxy Watch Active 2 paired with an iPhone 11 Pro Max, or setup independently in standalone mode. You can set the Watch Active 2 up in standalone mode by scrolling down on the watch’s initial setup screen and pressing the “?”. Either way, I am unable to receive mobile data after the update.
The reason I ask about the type of phone you have is when I called AT&T support, they said it was impossible to receive mobile data if the Watch Active 2 is paired with an iPhone or setup in standalone mode, but this doesn’t make sense because it was working fine for me before. I’m wondering if the update disables mobile data unless the Watch is paired to an Android phone.
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I have a Samsung Galaxy Note 8 and both my watch and Note 8 were purchased directly with AT&T and have had continued service since day 1.
That doesn't make sense at all actually because if it's an LTE watch and it has it's own line, it's supposed to have all the functions available - and that includes phone calls, texts, and internet (data).

My Numbersync issue is resolved
Tumbleweedtoo said:
I received a call today and learned that AT&T was working on some "profile problems" in their NumberSync program that many are experiencing (such as those in this thread). The person called to verify my login name. Before the call, I did update the Galaxy Wear App (that I was told earlier should solve the problem), but that made no difference. I was also told that I would receive a return call in 24 to 48 hours when they had fixed the problem and they would help me connect to NumberSync. I am glad they escalated my ticket a few days ago; hopefully that means I am in the queue of known people with problems to have the problem fixed (if that is the problem and there is a fix). There must be hundreds or thousands with the same problem for them to give some attention to it????
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Last Friday I called AT&T about my NumberSync issues after my Active2 watch update. They said they'd call back when they researched it. I received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.

rmcomer said:
I also received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
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Congratulations and thanks for this helpful information! I have yet to receive a call to finally resolve the issue, and I just tried to get a code and still get the same error message. Perhaps tomorrow I will be fortunate to receive a call too. I will let everyone know. I will also be curious to know if those who sent their watches in for warranty work will have a seamless syncing with their new or refurbished watches. At least I now know where the problem lies and that AT&T has found a solution at least for some! Thanks again! BTW: I was thinking of upgrading to the s20, but did not want to do so if this problem continued..

guys can u tell me in R825U unlocked which csc u used ...as iam on R825F (XSA) and want to shift to USA..unlocked
And do anyone has the latest firmware that can be used to after changing the CSC region.

rmcomer said:
Last Friday I called AT&T about my NumberSync issues after my Active2 watch update. They said they'd call back when they researched it. I received a call this afternoon from AT&T about profile issues due to the new watch software and now my NumberSync issue is resolved. I was able to get my Sync Code and sync up my Galaxy s20 Ultra without any problems. A minute or so after syncing, I received tons of text messages that were sent to my phone from last week before the watch update.
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As of today, August 7, no one has called me back to resolve this issue and numbersync still does not work for me. When trying to call or chat with ATT Support, I am told they have a high call volume. So, I have been promised by tech support that they have a solution and that I would be called within 48 hours and still no call. After trying several times, it appears they have to fix the problem and call you to fix the problem, because I still cannot get a code. I hope we can hear some good news from someone that we can finally get a code without needing a tech support call. I suppose we will get no tech support calls over the weekend.