So I just got my HTC one from best buy about a week ago and it just developed a long line of stuck pixels. Who do I contact since I have a blue one? Best buy?
Sent from my only One.
yojoe600 said:
So I just got my HTC one from best buy about a week ago and it just developed a long line of stuck pixels. Who do I contact since I have a blue one? Best buy?
Sent from my only One.
Click to expand...
Click to collapse
Ya, I would just run it back to Best Buy. I'm sure they'd exchange it.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Even if I bought in online I could go to the store right?
Sent from my only One.
yojoe600 said:
Even if I bought in online I could go to the store right?
Sent from my only One.
Click to expand...
Click to collapse
I would refrain from the store if possible they might screw with your plan. They have to add the phone to your account and they'll probably try to change your data plan in store. I get my phone tomorrow in the mail :good: hopefully there aren't any issues.
zetsumeikuro said:
I would refrain from the store if possible they might screw with your plan. They have to add the phone to your account and they'll probably try to change your data plan in store. I get my phone tomorrow in the mail :good: hopefully there aren't any issues.
Click to expand...
Click to collapse
I was wondering when yours was coming. The only problem is with the pixel problem it sometimes fixes itself and then comes back. Which is quite annoying.
yojoe600 said:
I was wondering when yours was coming. The only problem is with the pixel problem it sometimes fixes itself and then comes back. Which is quite annoying.
Click to expand...
Click to collapse
How long ago did you get your phone again? I just hope they don't try to screw with your data plan if you do go into the store. Maybe just request a replacement online via the BestBuy website?
zetsumeikuro said:
How long ago did you get your phone again? I just hope they don't try to screw with your data plan if you do go into the store. Maybe just request a replacement online via the BestBuy website?
Click to expand...
Click to collapse
they should not mess with the plan when exchanging. And I ordered on the 26th and got it on the 2nd.
yojoe600 said:
they should not mess with the plan when exchanging. And I ordered on the 26th and got it on the 2nd.
Click to expand...
Click to collapse
I'm sure they'll try to force you to activate the phone in store and who knows what the rep will do. That's why I aborted at the store since the punk was trying to change my plan.
zetsumeikuro said:
I'm sure they'll try to force you to activate the phone in store and who knows what the rep will do. That's why I aborted at the store since the punk was trying to change my plan.
Click to expand...
Click to collapse
Yea I know what you mean. I will make sure that doesn't happen.
yojoe600 said:
Yea I know what you mean. I will make sure that doesn't happen.
Click to expand...
Click to collapse
I think they will give you some BS about store policy about them having to activate phones in store.
zetsumeikuro said:
I think they will give you some BS about store policy about them having to activate phones in store.
Click to expand...
Click to collapse
Haha I can picture that. I can get the pixel line to fix itself when I use the dead pixel app, but it comes back after a while... This is so frustrating it was perfect untill today.
yojoe600 said:
Haha I can picture that. I can get the pixel line to fix itself when I use the dead pixel app, but it comes back after a while... This is so frustrating it was perfect untill today.
Click to expand...
Click to collapse
I'm worried about mine too lol. When I had the Rezound I had 4 brand new out of box that had dead/stuck pixels.
zetsumeikuro said:
I'm worried about mine too lol. When I had the Rezound I had 4 brand new out of box that had dead/stuck pixels.
Click to expand...
Click to collapse
I usually have good luck. I have never replaced a phone.
yojoe600 said:
I usually have good luck. I have never replaced a phone.
Click to expand...
Click to collapse
I have odd luck with phones. But it has gotten me a lot of free phones lol.
Related
I am on the lookout for a Galaxy Nexus in Mumbai, India. I want to make sure that I get my money's worth when buying the phone i.e I don't want to get ripped off by the seller.
Can you please tell me how I can know if a phone is new or used previously.
I already read but people in the comments have reported that they don't always work:
http://www.groovypost.com/howto/howto/check-android-reconditioned-or-oem-status/
http://www.groovypost.com/howto/howto/access-hidden-menu-android-phone/
just checked..didnt work on mine. someone commented that this only works for CDMA phones and not GSM model, i have a GSM gnex
k786 said:
just checked..didnt work on mine. someone commented that this only works for CDMA phones and not GSM model, i have a GSM gnex
Click to expand...
Click to collapse
I know. That's why I posted this thread - to see if someone else would have a answer.
There's very little you can do to check if it's new or not other than call Samsung and see if someone has registered the unit with them for some reason or another. Although the seals on the box being broken would be a massive give away
EddyOS said:
There's very little you can do to check if it's new or not other than call Samsung and see if someone has registered the unit with them for some reason or another. Although the seals on the box being broken would be a massive give away
Click to expand...
Click to collapse
Oh trust me, the seal is not really the most trustworthy sign.
TheMysteriousOne said:
Oh trust me, the seal is not really the most trustworthy sign.
Click to expand...
Click to collapse
Seriously i have seen my friend who used to own a cell phone shop open n re seal a cell phone box with ease.. not many can no the difference.
Sent from my Galaxy Nexus using xda app-developers app
TheMysteriousOne said:
Oh trust me, the seal is not really the most trustworthy sign.
Click to expand...
Click to collapse
No, but if it's broken the phone isn't new is it?
EddyOS said:
No, but if it's broken the phone isn't new is it?
Click to expand...
Click to collapse
Obviously. Is that even a serious question?
Sdobron said:
Obviously. Is that even a serious question?
Click to expand...
Click to collapse
No it's not, perhaps a should've been added to the end...
EddyOS said:
There's very little you can do to check if it's new or not other than call Samsung and see if someone has registered the unit with them for some reason or another. Although the seals on the box being broken would be a massive give away
Click to expand...
Click to collapse
When i got my nexus in the mail my buddy took it out of the box and put his phone in to play a joke on me and didn't even break the seal. I asked him how he did it and he said he didn't even realize he had done that. So no the seal is no indicator at all lol.
Sent from my Galaxy Nexus using xda premium
Wdustin1 said:
When i got my nexus in the mail my buddy took it out of the box and put his phone in to play a joke on me and didn't even break the seal. I asked him how he did it and he said he didn't even realize he had done that. So no the seal is no indicator at all lol.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I find it hard to believe you can undo the seal without damaging it, I had to proper rip mine to get into the box. Perhaps the EU ones are more secure!!
Either way, unless you're getting it from an official dealer it's hard to say whether it's 100% new or not
Well, sad day today. A golf ball landed on my galaxy s3's screen. Needless to say, golf ball > galaxy s3.
Called customer service to see how much it is to be replaced, and with my insurance, its a big 166$. Ridiculous.
EDIT:
My brother works at a Radio shack, and they'll fix it for like 100$.
Has anyone used Radio shack before to get a screen replacement? If so, how long did it take, and did they do a goob job?
feet taiserva
Purchase the replacement screen on eBay, watch a video on youtube on the screen replacement. It's easier than you think and wouldn't cost much at all. If your opposed to that I would trust them, it's not difficult.
MiG8GT said:
Purchase the replacement screen on eBay, watch a video on youtube on the screen replacement. It's easier than you think and wouldn't cost much at all. If your opposed to that I would trust them, it's not difficult.
Click to expand...
Click to collapse
The 100$ is what my brother said, after looking online it actually ends up to being 329$.
I'm thinking I'll let T-Mobile do it... I don't want to risk destroying it myself..
Kind of sucks though, a golf ball dropped and cracked it as bad as it did, it's at the bottom, like right on the home button, but the crack went to nearly the top of the screen.
Did you check eBay?? I would think they were way under $100 for the screen.
MiG8GT said:
Did you check eBay?? I would think they were way under $100 for the screen.
Click to expand...
Click to collapse
Well I checked Amazon, I have Amazon Prime for free for being a student.. and they are around $15-20.
I just don't want to take the chance that i make it worse than it already is... I'm not good at all at doing things like that, I'd rather it be done by someone who knows what they are doing.
Also, they said I could use a phone from the T-Mobile store until mine is replaced, which is pretty cool..
Understandable you don't want to make it worse than it already is. Try looking for places in your local area, there are repair shops that fix phones and video game systems for a fraction of the cost. Some times on Groupon they have Groupons for say $60 for a screen replacement, that's always another option you could check out.
MiG8GT said:
Understandable you don't want to make it worse than it already is. Try looking for places in your local area, there are repair shops that fix phones and video game systems for a fraction of the cost. Some times on Groupon they have Groupons for say $60 for a screen replacement, that's always another option you could check out.
Click to expand...
Click to collapse
Yea, I will look around.. But I do like that I can take it to T-Mobile, and they will loan me a phone while it's being fixed. I'll have to odin it back to stock though. Oh well.
Thanks for the input!
Can't hurt to check around. Anytime!
Ontop of having Radio Shack doing it...it will void your warranty...to keep your warranty either have T-Mobile or Samsung fix it.
Sent from my Galaxy S III
CodyRst said:
Well I checked Amazon, I have Amazon Prime for free for being a student.. and they are around $15-20.
I just don't want to take the chance that i make it worse than it already is... I'm not good at all at doing things like that, I'd rather it be done by someone who knows what they are doing.
Also, they said I could use a phone from the T-Mobile store until mine is replaced, which is pretty cool..
Click to expand...
Click to collapse
Good call just pay the price and don't worry about the other stuff
Sent from my SGH-T999 using xda app-developers app
daxecutioner24 said:
Good call just pay the price and don't worry about the other stuff
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Well I called the insurance company this morning. They said $150, and that my replacement phone will be here tomorrow.
All is well, atleast it still works so I can use it until the new one comes tomorrow. Glad im getting a new one as well, instead of just getting this one fixed and sent back.
Thanks for feedback guys! :victory:
Well, as new as a refurbished phone can get. Any replacement/warranty phone that congress from tmobile is most likely going to be refurbished. I know because I have one and I'm very nit picky about my phone and always find some small defect with it.
Sent from my SGH-T999 using xda premium
ucantak3dis said:
Well, as new as a refurbished phone can get. Any replacement/warranty phone that congress from tmobile is most likely going to be refurbished. I know because I have one and I'm very nit picky about my phone and always find some small defect with it.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Yeah, I have had that experience as well... Although more often than not, I end up with a busted camera which is more than a *minor* defect...
Asurion sometimes sends out BNIB devices but only if a) they don't have a refurb on hand or b) you've gone through a few refurbs in a short time.
I tried fixing my Nexus One's cracked screen...ROYALLY ****ed it up (just a little too much glue & ripped a ribbon) and ended up wasting $150 even after selling it for parts on eBay.
I would say if you are thinking about doing it yourself and don't have a lot of patience/manual dexterity/proper tools & work environment, don't try.
Also I figure the S3 is probably a lot harder to take apart than my old N1.
CodyRst said:
Well I called the insurance company this morning. They said $150, and that my replacement phone will be here tomorrow.
All is well, atleast it still works so I can use it until the new one comes tomorrow. Glad im getting a new one as well, instead of just getting this one fixed and sent back.
Thanks for feedback guys! :victory:
Click to expand...
Click to collapse
Yeah it may come plastic wrap and all but it's a refurbished one. Fixing the one you had at least you knew it was ok and how old it is compare to a used one that may bring a host of issues.
Sent from my SGH-T999 using xda app-developers app
Well got the replacement today, was surprised when i opened it.
It came with the phone, a battery, a back cover, a usb and charger, headphones, a new sims card.
I'm wondering if I need to send back my old battery, or just the old phone?
CodyRst said:
Well got the replacement today, was surprised when i opened it.
It came with the phone, a battery, a back cover, a usb and charger, headphones, a new sims card.
I'm wondering if I need to send back my old battery, or just the old phone?
Click to expand...
Click to collapse
Just the old phone. You keep all accessories and back cover.
Sent from my SGH-T999 using Tapatalk 2
Towle said:
Just the old phone. You keep all accessories and back cover.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Sounds good, just dont want to be charged for a battery or usb cable
I thought when you do an insurance claim the broken phone is yours.
Sent from my SGH-T999 using Tapatalk 2
Five0nIt said:
I thought when you do an insurance claim the broken phone is yours.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
That thought makes no sense at all,
Sent from my Nexus 7 using xda premium
Does anyone have yellow tint at the bottom of there display? Its not pink tint but off white. Very annoying. Not sure what to do.
Yup have it as well..now on my 2nd 10. Tianma panel. Having youtube on repeat during the past days on full brightness to see if the screen will get any better (dry out the glue). Can always try... right?
Otherwise it's going back for replacement...
Can you share the pic ..
mine has it too, I have my second 10 on the way and it should be here tomorrow. Really hoping that is fixed, so annoying. I'd keep it if the whites where consistent...
joshuadjohnson22 said:
mine has it too, I have my second 10 on the way and it should be here tomorrow. Really hoping that is fixed, so annoying. I'd keep it if the whites where consistent...
Click to expand...
Click to collapse
yeah its annoying especially since I see it now all the time. Id take the pink over this yellow anyday
joshuadjohnson22 said:
mine has it too, I have my second 10 on the way and it should be here tomorrow. Really hoping that is fixed, so annoying. I'd keep it if the whites where consistent...
Click to expand...
Click to collapse
how do you request a replacement? or switch out?
aknotts415 said:
yeah its annoying especially since I see it now all the time. Id take the pink over this yellow anyday
Click to expand...
Click to collapse
Yeah well I had pink too but that got better but this has stayed the same
aknotts415 said:
how do you request a replacement? or switch out?
Click to expand...
Click to collapse
I requested but they told me I had to reorder and then return the first one. They also said I could send the bad one back and after they processed it I could reorder but I want to have a phone
joshuadjohnson22 said:
Yeah well I had pink too but that got better but this has stayed the same
I requested but they told me I had to reorder and then return the first one. They also said I could send the bad one back and after they processed it I could reorder but I want to have a phone
Click to expand...
Click to collapse
wow thats crap. So you loose the $100 off?
aknotts415 said:
wow thats crap. So you loose the $100 off?
Click to expand...
Click to collapse
No they gave it to me using the promo code HTC1011 it still worked
joshuadjohnson22 said:
No they gave it to me using the promo code HTC1011 it still worked
Click to expand...
Click to collapse
how close is ur replacement model to getting to you? I dont wanna keep ordering it and getting bad panels lol. Did they upgrade you too next day shipping for free?
aknotts415 said:
how close is ur replacement model to getting to you? I dont wanna keep ordering it and getting bad panels lol. Did they upgrade you too next day shipping for free?
Click to expand...
Click to collapse
It will be here tomorrow, I ordered it really late on the 11th it immediately went to pending fulfillment and shipped Thursday night (12th) but with the weekend it will be here Tuesday. Not too bad but no they didn't upgrade shipment.
My uncles had this in his One V, it never went away even 3 years later.
Better to ask for a replacement, pink tint ''glue'' is different
Okay lol keep me posted buddy! I already had a return request for my phone as I was disappointed by the camera somewhat. Ill wait too see how your new one is and make a decision lol I dont wanna play find the good panel game lol
vegetaleb said:
My uncles had this in his One V, it never went away even 3 years later.
Better to ask for a replacement, pink tint ''glue'' is different
Click to expand...
Click to collapse
Good to know, I'm hoping for a sharp panel.
joshuadjohnson22 said:
It will be here tomorrow, I ordered it really late on the 11th it immediately went to pending fulfillment and shipped Thursday night (12th) but with the weekend it will be here Tuesday. Not too bad but no they didn't upgrade shipment.
Click to expand...
Click to collapse
vegetaleb said:
My uncles had this in his One V, it never went away even 3 years later.
Better to ask for a replacement, pink tint ''glue'' is different
Click to expand...
Click to collapse
joshuadjohnson22 said:
Good to know, I'm hoping for a sharp panel.
Click to expand...
Click to collapse
Hey josh just saw your message about google voice, i message you back. Sorry I didnt see it lol
aknotts415 said:
Okay lol keep me posted buddy! I already had a return request for my phone as I was disappointed by the camera somewhat. Ill wait too see how your new one is and make a decision lol I dont wanna play find the good panel game lol
Click to expand...
Click to collapse
haha alright I'll update you tomorrow night after work. I hope it is better but we will see. I still have my 6P so worst case is I will stick with that until the new nexus is announced.
aknotts415 said:
Hey josh just saw your message about google voice, i message you back. Sorry I didnt see it lol
Click to expand...
Click to collapse
Thanks!
joshuadjohnson22 said:
Good to know, I'm hoping for a sharp panel.
Click to expand...
Click to collapse
did they charge you return shipping?
aknotts415 said:
did they charge you return shipping?
Click to expand...
Click to collapse
Not sure if they will or not, they told me to let them know when my new device is here so they can process the return. I'm not sure what that means but I would assume they would. Who knows with them lol
joshuadjohnson22 said:
Not sure if they will or not, they told me to let them know when my new device is here so they can process the return. I'm not sure what that means but I would assume they would. Who knows with them lol
Click to expand...
Click to collapse
Okay hmm lol kinda lame treatment since it was their defect...lol...
aknotts415 said:
Okay hmm lol kinda lame treatment since it was their defect...lol...
Click to expand...
Click to collapse
I agree, after google I got spoiled. I have never had such good support on a phone.But ironically I had the same screen issues on the 6P and I had to go through like 5 replacement units before having a good one
Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Monkey D.Luffy007 said:
Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Click to expand...
Click to collapse
Yes u should go for replace
I agree. Replace it man. It's a beautiful device in my opinion. And it's one thing if you end up scratching it. But to receive it scratched is a shame. Replace it. When you get the new one you will feel way happier despite the wait...
Are you from India? Cause even I got mine scratched on the back. I even notified for replacement but wasn't contacted.
Monkey D.Luffy007 said:
Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Click to expand...
Click to collapse
Totally! The phone must come without scratches. Anything out of the box different from perfection must be returned immediately.
akshaypatil869 said:
Are you from India? Cause even I got mine scratched on the back. I even notified for replacement but wasn't contacted.
Click to expand...
Click to collapse
Yes I am from India. I contacted amazon via customer service number and they said they need to see the crack so they gave me an email to which I sent pictures of the cracked location and they approved it and sent me an email that I am eligible for a replacement. They will collect my phone tomorrow.
amit000in said:
Yes u should go for replace
Click to expand...
Click to collapse
metalmike6 said:
I agree. Replace it man. It's a beautiful device in my opinion. And it's one thing if you end up scratching it. But to receive it scratched is a shame. Replace it. When you get the new one you will feel way happier despite the wait...
Click to expand...
Click to collapse
arides said:
Totally! The phone must come without scratches. Anything out of the box different from perfection must be returned immediately.
Click to expand...
Click to collapse
Done!Thanks guys .
If RMA a VZW Pixel 3 XL through Google, will they send me a Google Store version back?
Unfortunately there is no real way to determine what they will do. My suggestion would be to return the phone, then order a carrier unlocked phone.
coolhandz said:
If RMA a VZW Pixel 3 XL through Google, will they send me a Google Store version back?
Click to expand...
Click to collapse
No because as soon as you give them the IMEI number they'll know it didn't come from the Google Store and they won't RMA at all. You'll have to return it at Verizon.
westside80 said:
No because as soon as you give them the IMEI number they'll know it didn't come from the Google Store and they won't RMA at all. You'll have to return it at Verizon.
Click to expand...
Click to collapse
I gave Google the IMEI and they gave me the option of either using Verizon or Google. I decided to use Google in the hopes of potentially getting an unlocked Google Store version as a replacement.
coolhandz said:
I gave Google the IMEI and they gave me the option of either using Verizon or Google. I decided to use Google in the hopes of potentially getting an unlocked Google Store version as a replacement.
Click to expand...
Click to collapse
Did you ever find out if you will get a Google device back, rather than the Verizon version?
agroff1993 said:
Did you ever find out if you will get a Google device back, rather than the Verizon version?
Click to expand...
Click to collapse
I got the confirmation email that my old device was received today and that they sent out another unit. They also gave me the IMEI which i checked out at a few sites, but I didn't see any indication of whether it was a Google Store variant or not. Is there a good way to check somewhere? Otherwise I just have to wait until Thursday when I get it back.
coolhandz said:
I got the confirmation email that my old device was received today and that they sent out another unit. They also gave me the IMEI which i checked out at a few sites, but I didn't see any indication of whether it was a Google Store variant or not. Is there a good way to check somewhere? Otherwise I just have to wait until Thursday when I get it back.
Click to expand...
Click to collapse
I don't know of a way you can check with your IMEI number. I am anxious to hear what model you get though. What did you RMA for?
agroff1993 said:
I don't know of a way you can check with your IMEI number. I am anxious to hear what model you get though. What did you RMA for?
Click to expand...
Click to collapse
I was having issues with the mic. Whenever i called someone the heard static real bad with what sounded like feedback or a high pitched whining noise. Issue persisted whether i used the buds provided or while on speaker. Bluetooth had no issues though.
Fingers crossed that it is Store version, but I'll settle for better call quality.
coolhandz said:
If RMA a VZW Pixel 3 XL through Google, will they send me a Google Store version back?
Click to expand...
Click to collapse
Why would you want a Google Store version back? You bought a VZW model right?
bobby janow said:
Why would you want a Google Store version back? You bought a VZW model right?
Click to expand...
Click to collapse
For the unlocked bootloader.
coolhandz said:
For the unlocked bootloader.
Click to expand...
Click to collapse
Why didn't you just buy a Google version to begin with?
coolhandz said:
For the unlocked bootloader.
Click to expand...
Click to collapse
Oh got it. You bought the Verizon version on some kind of deal and now you want the Google version so you can avoid the couple of hundred bucks it might cost you to bl unlock? Help us out here, spell it out.
bobby janow said:
Oh got it. You bought the Verizon version on some kind of deal and now you want the Google version so you can avoid the couple of hundred bucks it might cost you to bl unlock? Help us out here, spell it out.
Click to expand...
Click to collapse
No. I didn't get it on some sort of deal. I don't qualify for synchrony financing because i filed for bankruptcy last year. I got laid off the same time my wife had a brain aneurysm and the bills got out of control. Now we live an expensive part of Denver so our kids can actually go to a decent school with better peers. I work two jobs, my wife one, and i am a full-time student. So yeah. I bought it from Verizon because I've been in good standing with them and didn't have to put money down. Life happens. Tired of people taking crap about buying through them. If I could, i would have got out through Google. Maybe i will be able to next year or the year after that.
coolhandz, I appreciate your honesty here. Sorry if you felt like I was giving you crap.
I'm actually a bankruptcy attorney. You could probably find out where with a very simple Google search. I hope your post-BK life is going well. Please send me a PM if I can help out with any advice about rebuilding credit or something else.
Mitchell
mitchdickson said:
coolhandz, I appreciate your honesty here. Sorry if you felt like I was giving you crap.
I'm actually a bankruptcy attorney. You could probably find out where with a very simple Google search. I hope your post-BK life is going well. Please send me a PM if I can help out with any advice about rebuilding credit or something else.
Mitchell
Click to expand...
Click to collapse
Ditto. Can't help with legal stuff though. Good luck.. who would've known?
?
So what was ur results on RMA? THINKING DOING SAME IF ANY LUCK
jmendozanunez said:
So what was ur results on RMA? THINKING DOING SAME IF ANY LUCK
Click to expand...
Click to collapse
Call quality is much improved. New device is a Verizon. A bit bummed. I'll continue to hope that a root method is found amd maybe next year I'll get the Google version.
Question, would you guys RMA for what might be a speck on the inner lense rim?
It's not affecting photos but i just noticed it today and i'm not sure if it's a dirt particle or if it's part of the lense \rim housing under the glass...
masri1987 said:
Question, would you guys RMA for what might be a speck on the inner lense rim?
It's not affecting photos but i just noticed it today and i'm not sure if it's a dirt particle or if it's part of the lense \rim housing under the glass...
Click to expand...
Click to collapse
Is there anything else wrong with your device?
zetsumeikuro said:
Is there anything else wrong with your device?
Click to expand...
Click to collapse
No lol