[Q] Phone entirely dead, what gives? - G2 and Desire Z Q&A, Help & Troubleshooting

This morning the alarm went off on my phone and woke me up. I walked over and silenced it, everything seemed normal: it had been plugged it all night and the battery seemed full.I didn't unplug it, but simply dismissed the alarm and went off to shower, have breakfast etc. Half an hour later, I come back, the phone is completely dead. Still plugged in but LED is not lit. Holding down the power button does nothing, holding down power+volume does nothing. No screen activity, no vibrate, no LED. I tried replacing the battery, used both a spare Anker I had lying around and the original HTC battery. I tried plugging it into 2 different chargers as well as to my PC, nothing at all - I don't even get a charging LED.
Considering the phone had been plugged in all night and was working this morning, I don't think this is either a dead battery or a faulty USB port issue. Can't be sure of course. Can anyone advise me on how to diagnose the problem?

Just wanted to update to say that after a full day of it charging the phone is still completely dead and makes no response when I attempt to switch it on. I've ordered yet another spare battery with an external battery charger just to make sure that's not the issue, although, as I said in the OP, I very much doubt that's the case since the phone had been charging all night and was working and fully charged 1 hour before I notice it had died.
Any advice appreciated!

OK, another update, a brand new Anker battery with an external charger arrived today. After charging it for an hour and inserting it into the phone, trying to switch it on once again did nothing. No LED activity, nothing on the screen. Power+voldown also did nothing. So whatever's wrong with it is not a power issue: it died out of the blue, an hour after waking me up in the morning, while it was just sitting on my desk plugged in!
I've already bought a Moto X to replace it with, but if anyone has any ideas to help me fix it (or at least find out why it died) I'd really appreciate you sharing them! I love this phone and I would dearly love to keep it around as a backup!

Related

I might have killed my Battery (FIXED...for now)

Hey Guys,
I am running the Cell Pro 9.5 ROM and since yesterday my phone doesnt turn on.
So this is what happened, I never got a chance to recharge my phone yesterday and so I used it to the very last bit of juice. The phone kept switching itself off with the critical level battery warning and I kept turning it back on. So it got to a point where it wasn't switching on at all. So I pluged in the phone to the computer to charge and left it there for approximately an hour (the orange charging light was on), came back and tried to switch the phone back on and it didnt respond at all. Took out the battery, tried the soft reset button etc and everything else I thought of with no luck. So I plugged it back on and suddently it turned back on, did the boot up, loaded the touchflo and I saw the battery level was at "0" and then suddenly it turned of with a "tuck" sound (similar to a PC when you hold down the power button or turn the power off without shutting down). This has been repeating since then, I have left it plugged in and every 5-10 minutes or so the phone switches on by itself and shows the boot screen, go all the way till HTC animation and powers off suddenly. I have had no luck in turning the phone back on, I dont what is causing the issue - wether its the battery or the phone.
Please give me your thoughts....I am completely lost without my phone...
- issue was that the phone kept restarting as soon as the battery stored enough charge for a reboot. I pulled out the battery at one of the restart cycle as advised below and stopped it from repeating it. After that the phone let the battery charge without a restart, did not mess with it for a long while.
Never let the battery drain all the way down to 0%. Not sure if it affects the battery, but it sure will give you enough hassle that you wont repeat it.
DesperateScorpion151 said:
Hey Guys,
I am running the Cell Pro 9.5 ROM and since yesterday my phone doesnt turn on.
So this is what happened, I never got a chance to recharge my phone yesterday and so I used it to the very last bit of juice. The phone kept switching itself off with the critical level battery warning and I kept turning it back on. So it got to a point where it wasn't switching on at all. So I pluged in the phone to the computer to charge and left it there for approximately an hour (the orange charging light was on), came back and tried to switch the phone back on and it didnt respond at all. Took out the battery, tried the soft reset button etc and everything else I thought of with no luck. So I plugged it back on and suddently it turned back on, did the boot up, loaded the touchflo and I saw the battery level was at "0" and then suddenly it turned of with a "tuck" sound (similar to a PC when you hold down the power button or turn the power off without shutting down). This has been repeating since then, I have left it plugged in and every 5-10 minutes or so the phone switches on by itself and shows the boot screen, go all the way till HTC animation and powers off suddenly. I have had no luck in turning the phone back on, I dont what is causing the issue - wether its the battery or the phone.
Please give me your thoughts....I am completely lost without my phone...
Click to expand...
Click to collapse
The same thing happened to me last night... but mine works now. what I thought it was is that it kept turning on as soon as it had enough battery to do so then it would die and repeat... So every time it would turn on
I would take the battery out and let it charge some more and then when it quit turning back on I left it overnight and now its on...
msn.debord said:
The same thing happened to me last night... but mine works now. what I thought it was is that it kept turning on as soon as it had enough battery to do so then it would die and repeat... So every time it would turn on
I would take the battery out and let it charge some more and then when it quit turning back on I left it overnight and now its on...
Click to expand...
Click to collapse
Ok....I will try that and report back....
Sorry you pull the battery then the cord then put the battery back in then cord. Also it will take a lot longer if you charge it on the computer.
Never mind mine quit working again...
msn.debord said:
Never mind mine quit working again...
Click to expand...
Click to collapse
I managed to get it charging after pulling out the battery and putting it back again. Charged it through a computer cause i dont have my charger with me.
I turned it on and the battery said 40% and now every second or so it is dropping by 1%. I can literally watch it dropping down sitting here. The phone doesnt want to charge when it is on. I plug in the usb and the LED turns orange and then turns off. Now the battery is at 25%, This is litterally in about a minute or less. I dont know whats wrong, is it the Battery?
I had this exact same thing happen to me twice on previous HTC hardware (wizard). The first time I couldn't save it and just had to buy a new battery. However, the second time it happened I was able to resurrect it once I got it plugged into a higher-current charging source, like the wall charger it came with, or even most car chargers (that's how I saved it when I couldn't get to my wall charger). I had to let it sit on there for about an hour before it held enough charge to stay on, and another 2 hours before it was fully charged, but it worked just fine after that.
You battery may indeed be toast from what you describe. I have had the experience of totally discharging the battery and the device not coming on at all. I recommend that if you do this, you should fully charge it using the wall charger NOT the computer (if the computer works at all. it didnt in my case). I have done this a few times now and the battery turned out fine each time.
jmmmmm said:
You battery may indeed be toast from what you describe. I have had the experience of totally discharging the battery and the device not coming on at all. I recommend that if you do this, you should fully charge it using the wall charger NOT the computer (if the computer works at all. it didnt in my case). I have done this a few times now and the battery turned out fine each time.
Click to expand...
Click to collapse
Thanks.....
My issue seamed to be fixed. I had to rely on a computer as I didnt have access to my charger and by the time I did my phone was at approximately 65% charge. I plugged it in and charged it all the way to 100%. Replugged it and left it for a little more while to make sure it got charged completely. I have been using it since today morning 9am and now it is 2pm at 73% after couple of calls, messages and emails.
Few more charging cycles with the wall charger and I am hoping it will be back to normal.

[Q] [Question]Evo won't turn back on.

I was charging my Evo on my computer today and all of a sudden my battery died. Now it won't turn back on. After the first attempts to turn it on it would only get as far as the first HTC Evo 4G screen, then it would turn back off. This happened about three times and now it won't do anything at all.
I also noticed that when I put it on the wall charger that the red LED light doesn't even come on anymore.
Does anyone have any idea what this could be or how to fix it? I hope it's only the battery, because I can replace that!!! But I hope that's it. I don't really have enough money to be buying a new phone right now.
PLEASE HELP....SOMEBODY PLEASE!!!
P.S.
I had just installed an app called "Juice Defender" about an hour before my phone died. It's an app that's supposed to make your phones battery life last longer. I didn't configure it or anything. I just installed it. If anyone is famillier with this app is it possible that this could have caused this issue?
Just pull the battery & put it back in, then stick it on the (wall) charger overnight. The battery's probably just super-dead.
If it's not fixed in the morning, take it to Sprint & let them test a different battery. If it's your phone they should give you a new one for free as long as you have insurance.
The battery is super drained, let it sit on the charger for a couple of hours.
It worked!!
I tried what you've suggested. I left it on the charger overnight. Around six, when I woke up, it still wouldn't work. I removed the battery one last time and put it back on the charger. Now, all of a sudden, the LED light came back on. It flashed on and off about six times and then it stayed on.
I'm really relieved. Gonna leave it on until it's fully charged.
Thanks for the info.
Just hope it doesn't happen again.
Well glad that it worked. Just be sure to when the Evo starts flashing the red notification light, you need to get it to a charger. If you're out and about, I turn mine completely off at that point.

Empty DHD not charging, not powering on, no led.

Hello people
A couple of hours ago, my phone shut down due to empty battery. I came home, plugged it in and booted it, all was fine. At about 60% I shut it off and went to have lunch, when I came back and tried to turn it on, I couldn't.
Led was orange at the time, I unplugged the power cord but the led stayed on! I removed the battery to be able to reboot it, but when I re-inserted it I still wouldn't boot.
Now no matter how I try to charge it, led stays off like it's not charging. Tried various different cables/chargers, the same. Tried to plug it to the charger without battery but no led flashed. Tried to boot without sim/sd card, still the same.
Any ideas?
My battery has never been changed (for a year now) and has had a bunch of full drains. Could this be a dead battery? :/
Well seems the phone is fried... I tried two more official batteries and no go...
Sorry to hear it. I thought that at first when I read your thread but I thought because I am not the most experienced person here, there might be some kind of fix.
HTC will most likely if not certainly replace this handset for you, seeing as it just happened out of the blue.
Well I certainly hope so, problem is I suspect it's an import (from another European country) and local HTC service generally does not do well with European imports.
Anyway I'll give it a try, meanwhile I'm getting a sensation soon
I have a similar problem.
I'm lucky that my girlfriend has the same handset as I do, the I could compare the phone abnormal behavior tho that of her properly working phone.
The first thing I've noticed, after a while when the charger was attached, was that the phone is very hot and that the battery keeps draining out in a surprisingly high rate.
After a while I've noticed that even when the phone is turned off it wont recharge. Sometimes the Orange LED is on when recharging while it is off, and the LED stays on for a few seconds after removing the charger, as if it was still charging. Note that the affects of connecting the charger to the phone, are mainly the ones listed below (not necessarily altogether)
* The phone indicates as if it recharges.
* Going to an infinite loop of rebooting and crashing.
* Getting hot when power supply is plugged, or at any time when the phone is turned on.
Ultimately the battery was empty, and the only way I had to keep using the phone (mostly to diagnose the symptoms listed here) was to swap the battery with the one of my girlfriend's device, and charge my battery in her device while using her's. That's the place to mention that the battery works just fine and that the phone is draining any battery, no matter what.
I took it apart to have a closer look at the source of all of the heat emitted while the phone is turned on, and it seem to come from the motherboard itself.
That's all I have.
The worst thing is that a friend of mine who helped me opening it up broke the pcb of the volume keys. Now I checked and It turns out that that pcb is actually part of the flex cable, which sort of extension of the motherboard and is mainly the second most important piece of hardware of all the phone parts (not that there are so many). If I would be able to expose the conductors inside the flat cable I might be able to solder an alternative volume pad I'll make out of old some miniature switches I have. The cable is very thin. any Ideas of how to expose the relevant conductors without ripping the cable apart?
Just a (late) update:
It's been almost two years, I had given the phone to a close friend of mine after a couple of weeks since writing the first post, just in case he could resurrect it, nothing.
Then, a couple of months down the road, the phone suddenly woke up! He tried to connect it with the charger, after months of not being able to charge or boot it up and somehow it worked. And it has been working flawlessly ever since.
I just got it back to give to my girlfriend until her sensation is fixed, flashing Viper now
In case something like this happens to any of you, don't give up!

Galaxy S II Won't Turn On or Charge!!!

BACKGROUND:
At first, it just started turning off for no reason (probably a month and a half ago).
Then this week, it would start to randomly turn off, and start vibrating constantly when charging. After fiddling with the buttons, it would eventually find itself into download mode and then later turn itself on.
NOW:
Monday morning, after several days of draining the battery to 0% (due to me solely charging it for an hour a day), the phone went dead. Then, that night, upon trying to charge it and turn it on, it remained stuck on a black screen. After taking out the battery, it would continuously beep while still connected to the charger. As soon as I put in the battery, it would become COMPLETELY unresponsive, with and without the charger. After fiddling with it for over an hour, I put it down and slept, leaving the battery and charge in the phone.
Tuesday morning, I clicked the power button, and the phone flashed to the lock screen. It displayed it was at 0% battery, but I think it showed a charging sign. I used the phone for almost 2 minutes, checking my texts, before it again went completely black. The phone became completely unresponsive (no beeping or anything, regardless of anything I did). I connected it to a wall charger again, and left it there for the entire afternoon.
Then when I picked it up at around 6 o clock, I discovered that the continuous beeping stopped, and it would only beep after holding the power button for around 5 seconds. It could beep regardless of whether the battery was out or not.
After charging it all that night, I found I could make it flash the Samsung logo for a fraction of a second after holding down both volume buttons and the power button. I looked it up, and supposedly it brings you to recovery mode, but I believe my phone is switching off immediately after bringing up the logo.
At around 12, Tuesday night, I again decided to hold down the power button (just to reassure myself of it still somewhat functioning), and it powered on for around ten seconds (!!!) . It got all the way to the end of the pink loading bar screen, but then beeped and restarted. The second time, it lasted only around three seconds, without even getting to the loading bar screen, before powering off. It became completely unresponsive afterwards, no beeping, regardless of where it was charging and whether the battery was in or not.
Wednesday morning (today), after having left it charge all night, the phone still was completely unresponsive. I then left it to charge the entire afternoon (until now), and it was still completely unresponsive. I took it apart and played around with the power button, but it didn't seem to be stuck. I've now put it back together and leaving it connected to the wall charger once again.
What I've Tried:
Tried connecting it to Kies (computer doesn't even recognize it)
Tried putting into Recovery Mode (unresponsive)
Tried putting into Download Mode (unresponsive)
Switched chargers (unresponsive)
Held power button (beeps, now doesn't do anything)
Held both volume buttons and power button (beeps then quickly flashes samsung logo)
Cleaned off some of the micro usb lint with a tooth pick (coincided with the stopping of continuous beeping, not sure if it caused it)
What I think it could be:
Faulty power button (this is what I thought it was, but now it's not vibrating)
Faulty battery (I kept draining to 0%, but if this is the problem, it doesn't explain the phone not displaying anything when it's connected to a charger w/o battery inside)
Faulty usb charging port (I've heard it sometimes causes vibration problems. wouldnt explain the restarting).
Fried motherboard (phone has had some water damage, but I'm not sure if it's the MOBO, considering its symptoms)
HELP WOULD BE GREATLY APPRECIATED.
Not Alone
hey, this isnt really an answer, but maybe something to bump this up. Mine went last night.... won't boot, won't charge... goes into download mode but no matter how many times i switch cables, install Samsung drivers, install Keis, or anything imaginable- i cannot get it to communicate with my PC. if i could i would be able to fix this problem.
i really hope that someone will take a look at these issues and give some input. my call to Samsung was useless, i wasted hours with redundancy. I bought the phone used off Ebay in mint condition... have taken it apart and cleaned it with no avail. i fear that soon the battery will be dead and there's no way to charge it. sucks. Samsung really should recall/replace this because so many people have similar issues. whether it's the USB Flex or the battery or the motherboard they should be responsible. looks like ill be getting a nexus 4 afterall.
please let me know if you figure anything out.
sluchy523 said:
BACKGROUND:
At first, it just started turning off for no reason (probably a month and a half ago).
Then this week, it would start to randomly turn off, and start vibrating constantly when charging. After fiddling with the buttons, it would eventually find itself into download mode and then later turn itself on.
NOW:
Monday morning, after several days of draining the battery to 0% (due to me solely charging it for an hour a day), the phone went dead. Then, that night, upon trying to charge it and turn it on, it remained stuck on a black screen. After taking out the battery, it would continuously beep while still connected to the charger. As soon as I put in the battery, it would become COMPLETELY unresponsive, with and without the charger. After fiddling with it for over an hour, I put it down and slept, leaving the battery and charge in the phone.
Tuesday morning, I clicked the power button, and the phone flashed to the lock screen. It displayed it was at 0% battery, but I think it showed a charging sign. I used the phone for almost 2 minutes, checking my texts, before it again went completely black. The phone became completely unresponsive (no beeping or anything, regardless of anything I did). I connected it to a wall charger again, and left it there for the entire afternoon.
Then when I picked it up at around 6 o clock, I discovered that the continuous beeping stopped, and it would only beep after holding the power button for around 5 seconds. It could beep regardless of whether the battery was out or not.
After charging it all that night, I found I could make it flash the Samsung logo for a fraction of a second after holding down both volume buttons and the power button. I looked it up, and supposedly it brings you to recovery mode, but I believe my phone is switching off immediately after bringing up the logo.
At around 12, Tuesday night, I again decided to hold down the power button (just to reassure myself of it still somewhat functioning), and it powered on for around ten seconds (!!!) . It got all the way to the end of the pink loading bar screen, but then beeped and restarted. The second time, it lasted only around three seconds, without even getting to the loading bar screen, before powering off. It became completely unresponsive afterwards, no beeping, regardless of where it was charging and whether the battery was in or not.
Wednesday morning (today), after having left it charge all night, the phone still was completely unresponsive. I then left it to charge the entire afternoon (until now), and it was still completely unresponsive. I took it apart and played around with the power button, but it didn't seem to be stuck. I've now put it back together and leaving it connected to the wall charger once again.
What I've Tried:
Tried connecting it to Kies (computer doesn't even recognize it)
Tried putting into Recovery Mode (unresponsive)
Tried putting into Download Mode (unresponsive)
Switched chargers (unresponsive)
Held power button (beeps, now doesn't do anything)
Held both volume buttons and power button (beeps then quickly flashes samsung logo)
Cleaned off some of the micro usb lint with a tooth pick (coincided with the stopping of continuous beeping, not sure if it caused it)
What I think it could be:
Faulty power button (this is what I thought it was, but now it's not vibrating)
Faulty battery (I kept draining to 0%, but if this is the problem, it doesn't explain the phone not displaying anything when it's connected to a charger w/o battery inside)
Faulty usb charging port (I've heard it sometimes causes vibration problems. wouldnt explain the restarting).
Fried motherboard (phone has had some water damage, but I'm not sure if it's the MOBO, considering its symptoms)
HELP WOULD BE GREATLY APPRECIATED.
Click to expand...
Click to collapse
It may be your battery, u need to remember why they tell u not to run the phone that way, the batteries our phones run need to maintain a certain charge in order to work correctly, if like u said u only charged it an hr or so a fah for over a week and drained completely more than once u may have rendered ur battery unable to hold a charge, in effect not allowing the phone to run its boot process, I would try a new battery, because beyond that the only other logical explanation is a hardware failure, stuck power button wouldn't render the device unresponsive only when the battery was put in like that, it would bootloop, have u ever just held ur power button in? The phone vib an shuts down a. Vib again n shut down, not become unresponsive, I would try a new battery, and if it works, respect the charge lol
Sent from my SGH-T989 using xda premium
I would agree, seems to be the battery. I bought 2 batteries and a 110V charger on eBay for $30. They don't have the NFC antenna in them but I've never missed it. Not only that but charging that way saves the wear and tear on the USB port.
T989D
latest CM 10.1 nightly
latest Uber nightly
My Idea
Follow the procedure on this website
galaxys2root.com/t-mobile-galaxy-s2/how-to-unroot-t-mobile-galaxy-s2-jelly-bean/

HELP! Can't charge Galaxy Tab S 10.5

I've been having all kinds of trouble getting my tablet to charge. It's acting really weird. Over the last couple of days, I will turn the tablet on and it will say 80% charged (after being plugged in all night). Then, with it still plugged in, it will drain down to 15% in about 30 minutes. Why would it drain so fast (if at all?) when it's plugged in? It's also been taking hours for it to charge once it hits that 15% and I don't use it.
At first, I discovered my charging cable was to blame. I'd plug it in, but the tablet wouldn't detect it was connected unless I pulled on the wires just right for them to make contact. Apparently there was a broken wire inside the plug of the cable. So I replaced it with a new cable. Everything seemed to be working good then, and was actually getting proper charges again. Now though, it doesn't seem to want to work.
I was using the tablet yesterday to check my email. It had been plugged in all day and not being used. It said it was at 100%. After about 10 minutes though, the tablet shut off saying "battery low". When I try to turn it back on, I get the battery indicator showing it's at 0%. So I left it plugged in the rest of the day and over night. I just went to turn it on about an hour ago, and it's still sitting at 0%!
I thought maybe the cable was bad again, so I found another charger and tried that. It does the same thing the other cable does.. It stays off until I plug in the cable. Then, as soon as it's in, the tablet "wakes up" and displays the battery indicator. Like, it detects a power source has been plugged in. But no matter what I do, and how long I keep it plugged in, it stays at 0%. I can force the tablet to turn on by holding the power button. It goes through the boot animation prior to loading the screen. Then, in about 5 seconds, it turns itself off again.
I don't think the battery is truly at 0%. If it were, how would it be able to boot up without even a cable plugged in? I really don't know what to do now. I've rooted it, so I can't send it in to Samsung for repair. I don't even think the warranty would still be good at this point anyway. The tablet is at least 3 years old (based on when I joined this site looking for root help). And I think it was 2-3 years older than that before I bought it. Is there anything I can do?
I can't wait anymore. So frustrating to own something that's worked great then all of a sudden decide to no want to even power on anymore. I've spent all day trying to get it to charge with other cables. I've tried chargers, I've tried just straight cables. Plugging into the wall, plugging into the computer, plugging into the USB port in the car. Nothing works. So I hopped over to Amazon to just order a new tablet. I can afford it, not big deal there. But then I saw a ribbon cable used to replace the USB port on the tablet. Maybe the port is bad? Lots of "highly recommended" reviews. I went ahead and ordered one. It was less than $7. If it doesn't work, I still have the money to go forward with buying a new tablet. If it does, money saved! I went ahead and bought the "customers also buy" kit, with a replacement battery (just in case it's not the port), and a set of tools. If the cable is all I need, I'll have a spare battery. If the battery is all I need, I'll have a spare ribbon. If it still doesn't work, I'll go back to my original plan.
Just kinda bummed this is where I have to go now. Why would it suddenly just stop altogether like that? Is it because I keep it plugged in 95% of the time? Should I keep it unplugged till it's drained then charge it and unplug it again right away? I used to have to do that with an old cell phone. This is my first tablet so I dunno. If I end up needing to replace the whole thing, it'd be nice to know from experienced users what the best way to do it is, and what, if anything, I can do to prevent it happening again.
I'd suspect the battery is kaput.
It's not a good idea to keep the battery on permanent charge, there's no need. Let it cycle normally.
Well, all told this was an educating experience. I got the battery first. It came about 40% charged. Once it was installed I used TWRP to create a system backup and downloaded it to my computer. Then I left it plugged in overnight. The next day it was down to 30%. So the "charging" indicator on the screen was just a bunch of lies. I got the replacement charging port a day later and installed it. I didn't do anything else with the tablet, just left it turned off and the charging cable plugged in. It said it was charging, but again, after about 12 hours of charging overnight, the following morning it was down to 18%. So I'm returning both the battery and the port. They may still be working fine, and the problem is elsewhere in the tablet. I accidentally broke the little metal connectors over the power button (it's a contact sensor, and the connectors sit on top and complete the circuit when the button is pressed) when I took the back off to replace the parts. I also cracked my screen, although I think it's just the protector I put on it. I'm not sure what else to try at this point. The tablet is essentially a paperweight now. I can turn it on and watch the battery slowly drain to 0%, but I'll never get any more use out of it. So I decided to do a system wipe prior to putting it away for some future project to try and rescue it. Now it's stuck with the "Teamwin" screen flashing at me. I give up. I looked at Amazon to see if I could just buy another one, but they don't have any "new" left. They're all refurbished or "slightly used" from 3rd parties. I looked at other tablets, and bought a new Samsung Galaxy Tab S5E. It looks like it has the best reviews and marks. The only issue would be the wifi, but it seems to be a hit or miss with people. Some people say it's a problem, others say they don't even have a problem. So.. <shrug> I'll see how it works for me.

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