Hi guys,
My girlfriend bought a One M8 about 2 months ago and has had problems with it from about 2 weeks in.
Basically after buying the phone new, after about a week of use, the Earpiece speaker completely stopped producing sound - during calls and in general, for example when playing music, YouTube, etc. To check whether it was a hardware fault, I performed a factory reset which cured the problem.
A few days later the problem reoccurred. This time we took the phone back to the point of purchase, explained all this. I pushed for a full replacement explaining that a factory reset solves the problem but it reoccurs, but obviously the just gave me back the same phone.
Phone worked for about 2 weeks, then same thing. Tried another factory reset this time not restoring in any way (just to try as I know the Notification light not working could be due to this), same thing after a week.
Does anyone have any ideas? This is totally infuriating and I can't make any sense of it. Obviously its not the hardware, but can't understand what is going on hear. If anyone can shed some light it would be much appreciated.
Any ideas anyone?
I have purchased a HTC One M8 Dual Sim a week ago and have just experienced the same problem (I think as I have not tried to do a factory reset at the moment.
Did you get any further with this issue?
Mine is not the same as I did a factory reset and the problem still persists.
Guess I will have to look at replacing the speaker. ?
Sent from my HTC One_M8 dual sim using Tapatalk
vfreeze_31 said:
Mine is not the same as I did a factory reset and the problem still persists.
Guess I will have to look at replacing the speaker.
Sent from my HTC One_M8 dual sim using Tapatalk
Click to expand...
Click to collapse
Did anyone find a way to resolve this?
I had this problem once and took it back to HTC...I think they just resetted it and the earpiece speaker works again.
Now after two months the issue is back again.
This is a software issue for certain, though after resetting the problem persists....I have unlocked my phone and it shows modified...so might not be under warranty anymore.
Anyone know where the sound drivers are for the phone? or anything I can try to flash or change to fix this issue?
Its not just the ear piece speaker, but also the back mic...
I couldn't solve the problem. In the end I returned it to where I had bought it and insisted on a refund (demonstrating that after having the phone fixes the problem persisted), it took a while but I got it. Then bought another M8 from elsewhere which worked perfectly.
I'm afraid that probably isn't much help
Related
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu
iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.
Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu
I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.
I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!
Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.
Hello all.
I just got my HTC Desire yesterday, sweet phone I must say. I have a big problem though which has me on the very edge of sending it back.
The problem is that it reboots itself quite often, for example if I'm making a call or answering. It also does this when I'm on youtube or practically doing anything that demands a lot of memory. The only thing I've had no problems with is text messaging, which works fine. Anyways, since it's a phone I would love to be able to making calls with it (the longest call was about 4 minutes before the phone rebooted itself)..
Since I'm not sure whether this is a hard- or software problem I'm not sure whether to send it back. I have reinstalled it three times, two from Android and once by doing the whole press volume button down procedure. My question is, and it's urgent, Is there anything else I can do to "fix" it before I send it back? Or is this simply a hardware problem?
I'd really not want to send it if I don't have to since the guy I spoke to said that they have no clue as when they will get more in. They are sold out atm.
Please help!
Regards
the_swede
Well, it definitely shouldn't be doing that, so I think you should call your operator and arrange a replacement to be sent chop chop.
Absolutely, never had that happen to me
Dude, it needs to go back. My phone hasn't rebooted once since getting it last weekend.
I had the same problem arranged T-Mobile to replace it. Don't keep it pal get exchanged immediately.
you could try installing the generic htc rom using goldcard
I wouldn't even bother with that.
Hard reset and if it still does it, get it sent back.
I have not had any resets yet either,
You'll regret it afterwards, if you don't send back because simply it is a faulty model, reset won't make a difference. I have bought four of these and only one turned out this problem and had it swapped next day.
If the supplier is out of stock then just wait for stock to arrive and exchange it when it does.
Okay, thank you guys. I'll send it back.
Thing is that I'll have to wait until the next shipment to the store I ordered it from, and I've already been waiting since February for the bugger
Anyway, thanks again.
I found my SD card was not inseted properly and that seemed to lead to unpredictable behaviour from the Desire.
Hi all, I have been reading this forum for a while now, but this is my first post. I had a hero before I got the HTC desire hd, and I love both phones. But the desire hd has a problem. The phone has started turning off when I use the camera with flash. The camera is fine without the flash. Also the leds don't work with the flashlight app.
The phone isn't rooted, and hasn't been dropped etc. I have reset the phone and no difference. Any ideas. Cheers des.
some more info. The flash and the flashlight app used to work but now don't. sometimes the phone doesn't switch off when I try the camera flash, but the flash doesn't flash.
also I need to remove the battery to make the phone startup after this fault. the battery and sim card are fitted fine. The phone is about 6 weeks old sim free from handtec. I sent a email to HTC about the fault on Saturday, but have heard nothing back other than a email receive confirmation. are they usually this slow.
Sounds like a hardware fault to me. I'd return it for repair asap.
That's what I'm thinking too. Just don't want to be without the phone.. typically how long are they away for repair?
Depends if they're either gonna replace it right away or attempt to repair it. Repairing time is differnet everywhere...
Depends how busy they are and availability of parts. Unfortunately there is no way to be sure. Could be anything from 1-6 weeks.
Just to let you know HTC have arranged to collect the phone and take it for repair. 10 working days with no phone, boo.
Facing the same issue.
How was yours resolved and what was the problem according to htc?
depmesh said:
Facing the same issue.
How was yours resolved and what was the problem according to htc?
Click to expand...
Click to collapse
I had the similar problem. I fixed it by myself changing battery. It was faulthy. After changed it with another I didn't ha ve nothing problem again
Hi all,
I recently sent my GN (Running 4.0.2 stock, yakju build) back to be repaired because my phones wifi stopped working. what happens is that the phone's wifi seems be stuck "turning on", but never actually does. No wifi icon or anything appears. wifi hotspot doesnt work either. I had my GN from about a week after it was released (I'm in australia so that was about the 22nd December), and around the 15th January is stopped working. This issue cannot be fixed with a reboot, a hard reset, flashing stock roms, toggling airplane mode or anything trivial like that, as I (and others) have tried.
Now i have searched a while on google while i have been without my phone and I'm finding this problem is surfacing for other people too. From what i have seen there seems to be a correlation between 4.0.2 and this issue. Also, it seems to happen some time into the phones life; they do not have this issue when first purchased. I am concerned that this may be a recurring issue which surfaces over time, due to a design flaw or some sort of software issue. If so, this problem will start affecting a lot more people. If anyone who reads this has the same problem, could you please post when it started occuring and what rom, build etc (and anything else which may be helpful) you are running so we can shed a little light on this issue. which many more users i am sure will experience. cheers in advance
just incase anyone actually reads this Galaxy Nexus was sent back, and it was found that the printed ciruit board (PCB) needed replacing. More forums have surfaced since i last checked up on this problem so numbers are slowly rising. Once again, post here if you get the issue, we need numbers
Hi same issue i have butni solve i am living in turkey and i use habertürk news and i saw this application make notification wifi turning om.i reset my phone i load factory firmware but nothing happen ...always say wifi turning on...you need to change your system language another still write wifi turning on on screen in eglish and a application cause to this like my haberturk app
Sent from my Galaxy Nexus using XDA
same problem
Hi,
i had the same problem, wifi mac info was not showing anymore on the Nexus. Reboot and factory reset didn't help. Wifi wouldn't come on anymore.
Ask for a replacement, that's the only thing you can do
Can i ask what version of android you guys had? I'm wondering if this is going to be a recurring problem with hardware due to software issues or if it is purely a design flaw (PCB burning out, etc..) Cheers!
I have the same problem which happened last Saturday and it frustrated the hell out of me, i flashed to different versions of OS....didnt help...
restored to factory firmware and didnt backup the pictures and stuff on the phone!! (FML)
and brought it in to Fido on monday to have it serviced....
talking about bad luck...sigh....
they told me the turn around time is 10-15 business days... (N)
will report back once i hear from them
Before the issue happened, did your phone have any other issues? Say heating up while charging or running the WiFi?
I received a device in for repair with this issue and the customer reported it got really hot before the issue started happening. Everything looked fine on the motherboard - the WiFi antennas were intact. Reloading the software did nothing which means it's a hardware issue..
So very strange. I wonder what's causing this.
i remember when my wifi stopped working i was running 4.0.2. I was actually on holidays in Japan at the time and i was wifi hopping quite a lot around the airport (i was walking around and the wifi would go out of range, latch on again... etc) not sure if that had anything to do with it. Hopped on the plane home and i remember i was on airplane mode using an app called colornote. the phone hung pretty hard and i had to pull the battery. rebooted and tried again and after 10 mins, phone crashed again doing the same thing. Got home and the wifi wasnt working. Not sure if any of this had anything to do with it, but maybe. Didnt notice any overheating, but then again i was around snow haha
hi mrmiklepower
just wondering if your phone has been good since you got it back from repair?
i noticed the phone would reboot itself over and over again after i flashed it back to the stock rom. I just called the third party repair shop that my carrier sent the phone to, they told me its still being fixed.
Oh i hope they will return me my phone soon.
My phone is actually still being repaired also. It's been a total of 2 months since i sent if back! they contacted me and all i know so far is that the phones PCD needed replacing. when my phone arrives i will update as soon as i can. should receive it sometime this week, but its not certain. the majority of my ownership of this phone has been me waiting for its return
Holy mother of lord...
I actually called the third party repair shop that my carrier uses to check on the status of the repair. And they told me its actually In quality control which means the problem was fixed and they're just testing it before they send it back to the store where I brought the phone too. Hoping they'll send it in on Monday so I can either pick it up on the day of or the next day.....keeping my fingers crossed.
Will keep you posted on the status of it too.
Sigh
Ok I got my phone back today.
on the reference sheet I got from the repair shop
it states REPLACED PBA, BGA Failure
I looked it up online and PBA means Printed Board Assembly
which probably means the motherboard was defective and had to be replaced.
and now the phone is working fine. So i guess when this phone was made, there were some flaws with the motherboard on it, thus causing this problem.
Anyways, I hope this information helps with others who experience the same problem
Thanks for letting us know! O got mine back today with the same thing. So looks like there is no way of fixing besides sending it back. Good luck to anyone else who gets this problem
Sent from my Galaxy Nexus using xda premium
So it seems there's no fix for this?
I've been doing some research and it doesn't seem anyone can fix this.. I tried reflashing, wiping every possible thing, etc.. even flashing the stock software via odin. Still no luck.. It seems that we are indeed stuck with sending it back in for a supposedly defective part which seriously blows.
My other question is.. you guys who already received your phones back, did anyone end up with the problem again?
PLEASE if anyone knows how to fix this.. chime in!!!
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Since getting my phone back the problem has not occurred again. I don't think there is anything that can be done as a component needed to be changed apparently. Good luck :/
Zeon45 said:
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thanks, when returning to stock it flashes a new kernel. Also tried it again for the hell of it with faux's kernel, still no luck .
This sucks! This very same thing happened to me yesterday! I Odined back to stock.. no luck! Now after finding this thread, it looks like a hardware issue! That blows! I'll have to give Sprint a call tomorrow!
Hmm sucks to hear it's still cropping up around the place, I heard someone say this issue entered quality control. But anyway, if it helps I've had my phone back for about a month and a bit and its still going strong. hopefully it doesn't happen again though. good luck, hopefully it won't take too long for your phone to come back!
Hi,
I'm with Telus in Canada and had the exact same problem and had my GN repaired. It took only 2 weeks and I just got my unit back. I had already read a lot online about this issue so I asked the Telus rep to tell me what the issue was. She told me that the report states that the board was replaced. This is definitely a hardware problem. I'm hoping that the new board doesn't have this problem and my phone won't need to be repaired again,
I run 4.0.1 on my phone. Telus hasn't released an update yet. I was going to update mine by switching to yakju, but that's when I noticed that the wifi is not working and I thought it's not a good idea to change the stock ROM.
Hi all! I love my Galaxy S 3 but I believe that the head phone jack may be damaged because it is making a hissing / popping sound when playing audio on any headphones. I have never returned a phone before so should I simply do a factory reset, take the device back to AT&T, explain the issue and ask for to exchange for a new Galaxy S 3? Or should I say complain about a different issue and request a exchange for that? I activated my phone 3 weeks ago so I am still within the first 30 day period. The reason I mention the different issue is because I do not know what will qualify me for a exchange since I have never done this before. Thanks all!
Factory reset first to see if problem persists. If so return and tell them you reset it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Make sure you bring back everything it came with so they can just swap it out. Bring headphones to test if your new one has the same issue
Sent from my MB860