[Q] LG G3 Front Camera crash - G3 Q&A, Help & Troubleshooting

I love my LG G3 but the front camera has been giving me trouble.
For the first week its great (except my wife keeps borrowing it for selfies haha). Then suddenly the front camera stops working. Trying to activate front camera in any app (I tried LG Camera, Google Camera, Hangouts with Vid call) results in that app locking up for about 10 seconds then crashing back home screen on a pretty usable phone. Do it once more and the whole phone becomes unusable - even long hold power off won;t work, requiring battery extraction to recover it.
I have tried removing data and cache from the camera app and that didn't help.
Tried a software data reset (via the menus), that didn't help.
Just for kicks I enabled ART in developer menu to see if that possibly helped, it didn't (side note: ART seems snappy)
So I am at a loss now, next step after this is hard reset, but I am not optimistic that will achieve anything the soft reset didn't.
Anyone else encountered similar issues?
Nick

nick1973nz said:
I love my LG G3 but the front camera has been giving me trouble.
So I am at a loss now, next step after this is hard reset, but I am not optimistic that will achieve anything the soft reset didn't.
Click to expand...
Click to collapse
It didn't. Result seems the same as the menu based reset. Not unexpectedly.

Hi there,
Just got my Lg G3 and all works great but after a while (few hours) the same problem accured...the camera crashed when i switched from rear to front and after that even rear wouldn't work.
I did factory reset...still same problem. Then i focused on my case...i realized that this problem appeared when i installed quick circle cover (it has no wireless charging on the back cover) soo i removed it and installed original. Camera works like a charm now!
Sent from my LG-D855 using XDA Free mobile app

Lg G3 Quick Circle case
I have the same problem with Quick Circle case, my front camera dont work after i put case on phone.
Can u please tell me what have u removed and installed, cant resolve this problem.
Thanks

nick1973nz said:
I love my LG G3 but the front camera has been giving me trouble.
For the first week its great (except my wife keeps borrowing it for selfies haha). Then suddenly the front camera stops working. Trying to activate front camera in any app (I tried LG Camera, Google Camera, Hangouts with Vid call) results in that app locking up for about 10 seconds then crashing back home screen on a pretty usable phone. Do it once more and the whole phone becomes unusable - even long hold power off won;t work, requiring battery extraction to recover it.
I have tried removing data and cache from the camera app and that didn't help.
Tried a software data reset (via the menus), that didn't help.
Just for kicks I enabled ART in developer menu to see if that possibly helped, it didn't (side note: ART seems snappy)
So I am at a loss now, next step after this is hard reset, but I am not optimistic that will achieve anything the soft reset didn't.
Anyone else encountered similar issues?
Nick
Click to expand...
Click to collapse
Hi There,
Did you manage to resolve this issue with the front camera? I am having the same problem.
Thanks

Guys, do a hard reset..not a soft reset.
Anyways, its seems that there is a problem with the hardware itself since you mentioned that you've tried several camera apps and still force closing. Try bringing it to a service center..you might be able to get a replacement.
Sent from my LG-D855 using XDA Free mobile app

Related

Camera issue

Sent from my HTC One X using xda app-developers app
So I just recently bought a brand new One X from At&t's site. So far the phone is great and I really like it. But here is the issue and this is a weird one : the back 8mp camera doesn't work! I searched on google and youtube for solutions but to no avail. I say it doesnt work because it just shows a black screen and acts if its frozen or something, but I can press the home and other buttons succesfuly. It won't even let me switch to the front facing camera (no button to do so). So I did a factory reset on the device to see if that fixed it. It didn't but the front facing camera started working about 30 minutes into the usage after reset. It still doesn't show a button to switch cameras, and even other camera apps are the same (they just show front facing camera).. Any ideas on whats going on, or what I need to do..I am really trying to avoid a trip to the At&t store......cpied but the same problem
safest thing to do would to go back to the AT&T store, as long as it wasn't you who effed it up.

[Q] Camera crashes

Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
hol17 said:
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
Click to expand...
Click to collapse
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
You can try but I usually recommend just starting fresh since it could cause some errors.
Sent from my D5503 using Tapatalk
i
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
if u want better chance not to see these kindda issue u must repair ur firmware by PCC.
factory reset means wiping firmware
but repair by PCC means install fresh firmware
:good:
I've got the same issue. It's actually worst when using SnapChat. It just freezes sometimes. I did a factory reset from the phone and this solved the issues for a day, but now it's back. I'm gonna do a full reset from the computer now and see if this solves it.
I have the same problem with the camera!! Anyone fixed this problem without factory reset?
Sent from my D5503 using xda app-developers app
After running a full reset from PC this issue seems to have been solved.
Cfager said:
After running a full reset from PC this issue seems to have been solved.
Click to expand...
Click to collapse
And it's back. Camera often freezes the whole phone. When I listen to music, and starts snapchat and change from back to front camera, the whole phone freeze and the music stops for almost ten seconds.
Same here, 14.3.A.0.681. Did anyone found a fix?
The camera app opens and works, but at the moment to focus it just stuck on focusing and the photo is never taken.
I experience the same issue. Often, I have to wait for the camera to open, and SnapChat is unusable now. Don't really feel like resetting if people here are reporting that it doesn't fix the issues.
Same issue here. But on 785 (4.4, latest update, german TFT, unlocked BL and root). Camera hangs on every occassion, doesn't make a difference which capture method I use. Tried emptying cache and data for the camera app but that didn't solve anything. I don't want to reinstall my phone because it's a pain in the ass. Problem does not occur with the front camera.
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
koningjim said:
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
Click to expand...
Click to collapse
Having just sold my Z1 (after having .757 installed) and now using a 'spare' Z1 Compact until my Z2 arrives, I wasn't that surprised to notice that the Z1 Compact has exactly the same problems as the Z1.
Wiping, resetting, clearing the cache - all pointless in the long run. Any fix is coincidental. It's a bug that hasn't been completely fixed with .757. The mere fact I've had the same problems on both handsets shows it's the firmware.
If you unlock the phone and start up the camera via the icon, chances are it will work fine.
If you activate the camera from standby, it may fail (the freezing problem, or 'camera not available' error).
What .757 seems to have fixed is the issue where the phone starts to get red hot and then you get the warning that it's too hot to use the camera. I've been taking a lot of photos this last weekend and never had that happen, so at least Sony fixed one thing. I suspect that was down to a series of problems with the media server and creating thumbnails etc, all of which were fixed.
When you have the freezing problem, was the phone locked? In other words; was it locked, but you started the camera via the camera key or dragging up the camera icon? When you tapped power to turn off/on, did you then have to unlock again? If you subsequently unlock - does the camera work fine now?
My hunch is that this is where the problem lies. I've got pattern unlock and now have it set to not lock for 30 minutes. So if I'm taking photos, I unlock the phone and - touch wood - I have no camera issues for that time.
If the phone has locked itself later on, and I don't unlock first, I expect the camera to fail. Yet it doesn't always - but once is still too much. I missed a potentially awesome photo of my two year old son because of this - and it's bloody frustrating. Especially as there's no idea on when we might get another update.
Another problem I noticed on the first KitKat release was the on-screen keyboard appearing over the camera one time. I'd been using the keyboard in another app before firing up the camera using the button, so the camera fault must be down to how it sets itself up when launched - and what you were doing just before (unlock screen, another app) influences the likelihood of it crashing.
In any case, it's a pain.
But on the plus side, the quality of the photos I got over the weekend - mostly in manual landscape mode - are stunning. The phone is capturing a level of detail that is exceptional now. And auto mode is now generally pretty good too, suggesting it doesn't just bump up the ISO all the time.
Same bug here!
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
I'm having the same problem here. Does Sony is aware of this bug?
Does anyone know of a link where we can complain about it to the manufacturer?
I thought that something was wrong/broken with my phone, but then, after seeing your posts, it isn't... So no factory reset... Just wait for an update? even 3rd party apps seem to crash, expecially the google camera... Wth
I'm getting the same problem since the stock 4.4.2 update, battery life doesn't seem as good anymore either, but i'm always near a charger so the new Camera bugs are the most annoying.
You can't exactly "catch a moment" by whipping your camera out anymore, most of the time I'm waiting about 5-10 secs for the picture to appear ready to take a pic, especially noticeable on Snapchat or when switching from front-face to rear.
I woudn't mind but being on Stock Firmware I'm always waiting longer for Android updates, supposedly because of the extra rigorous testing etc!
bump !
it appears accessing camera from different locations (lockscreen shortcuts ...) confuses the mecanism, this added to some flashlight app and you're good to have the reboot-proof camera FC problem... pffff
Possible Fix!
*** possible fix! ***
I read this on another forum and for about 5 days now my camera has been behaving completely normal across all apps!
Little warning - for me this logged me out of some apps, and caused me to have to put some widgets back on - it almost behaved like clearing the cache when you're rooted, no data lost just a some apps liked twitter etc were acting like they were installed for the first time...
The method is to boot into safe mode once, then just power the phone off and boot as normal:
Hold down your power button
In the menu hold down the "Power Off" option and say OK to safe mode
Once you're in safe mode, turn the phone off
Turn the phone on again, it will boot as normal
Camera just now behave as normal!
Not only has it worked for me so far, but my whole phone seems a bit faster.
Good luck!
Yes have faced that issue with camera, just like my friend warned me :/ freezing, when clicking
Factory reset didn't do much good
Sent from my Z1 compact

G3 Camera not working properly...

I have searched and scoured the forums and have not found this issue. Maybe someone can shed some light...
When I would open my camera, sometimes the app would open and freeze (blank screen with only the back button showing). I would go in and clear the cache and data then force close the app. That would fix it temporarily.
Then there was a firmware update. Now my camera opens to a blank screen with the back arrow only.
I have cleared the cache and data, done a cache/data clear on the google app, even a factory reset. Then resorted to using the LG software tool and re-installed the firmware. Still not working.
I know there is this thread: http://forum.xda-developers.com/showthread.php?t=2090959, but my app is not crashing. It's just doing nothing like the camera is supposed to be working.
The phone has not gotten wet (as far as I know of), nor has it been dropped. It also has an Otterbox case on it.
Has anyone else had this issue?
My nephew has the same phone on Verizon and has no issues with his.
Note, I am running Android 5.0.1
Us Cellular is ordering a new phone for me. I did all above items that they would have. He was stumped also.
Sent from my LGUS990 using Tapatalk
LG G3 [D855] Front camera not working
Hi,
My LG G3 [LG-D855] front camera not capturing clear picture. Its showing blur image, compared to front camera back camera clarity is very bad for the last one week. I bought it from eBay 5 months back, now its creating this issues.
I tried with other camera apps [Google camera, etc.,] and I reset the default camera app. Still I'm facing the same issue. Its not even reading the WebWhatsApp QR code.
Please anyone help me to resolve this issue.
~Vinoth

Rear camera/Flashlight not recognized

My rear camera suddenly stopped working. My phone didn't get any hurt in nowhere, just suddenly it stopped working. I was takin photos since 10 minutes before, I locked the phone and I noticed that Torch tile disappeared. I thought it was a bug and I didn't care anymore. The day before I noticed that even rear camera stopped working, I was trying to take a photo but the "change camera" (from front to rear) disappeared in every camera app I was using, camera apps opened by default with front camera opened. I tried to reflash ROM thinking that it was a ROM problem (even if I was using the same rom since months ago and I've never had any kind of problem), no results. Reflashing everything starting from stock firmware, no results. As a last hope, I tried to replace the rear camera by buying a new one, but the problem it's still here. Could someone that experienced the same problem, tell me where the problem could be? Or maybe some possible fixes, every kind of help is appreciated. Thanks.
Same
I have the exact same problem. After wiping the cache the rear camera is recognised and I am able to take a picture with it (which is not saved into gallery) but about 5 minutes later the option to switch to rear camera has gone and all camera apps (including social media such as snapchat) is stuck on front camera. This leads me to think it's not a hardware problem but rather that of software with which I am running cm13 nightlies that I have updated every day for the past week in the hope it will be patched.
I have this exact same problem on my d855 too..!
Sooooo frustrating, I've been looking everywhere for a fix, tried full factory reset the other day (I'm running full regular stock with no root or anything), and sadly that didn't work either... I'm glad to read someone has tried changing the camera hardware, cos that was I step I've considered taking, but I now know would be a waste of time and money...
But still, the problem persists..!
Sent from my LG-D855 using XDA Free mobile app
ehk13 said:
I have the exact same problem. After wiping the cache the rear camera is recognised and I am able to take a picture with it (which is not saved into gallery) but about 5 minutes later the option to switch to rear camera has gone and all camera apps (including social media such as snapchat) is stuck on front camera. This leads me to think it's not a hardware problem but rather that of software with which I am running cm13 nightlies that I have updated every day for the past week in the hope it will be patched.
Click to expand...
Click to collapse
I don't think that's a software problem simply for one reason: I'm on the same rom and kernel since months and camera worked fine. It stopped working suddenly with no reason.
SkankinStudios said:
I have this exact same problem on my d855 too..!
Sooooo frustrating, I've been looking everywhere for a fix, tried full factory reset the other day (I'm running full regular stock with no root or anything), and sadly that didn't work either... I'm glad to read someone has tried changing the camera hardware, cos that was I step I've considered taking, but I now know would be a waste of time and money...
But still, the problem persists..!
Click to expand...
Click to collapse
Yeah now you made me understand why the camera worked for some minutes. I'll try clearing cache after installing new camera module. I'll report the result. Thanks anyway.
Edit: It's not working. At first boot, systemUI doesn't load well, when I reboot everything works fine but rear camera isn't working. Maybe late I'll try with phone's camera. Now I'm using the new one bought some days ago.
same here!!!!! I'm using LOS13.1 on my d855 and i can't fix it... any idea?
What OS are you guys running? Is everyone experiencing the issue on Cm13?
Also try cleaning the camera connections really well.
I have same problem. Although i expirienced it first time on Lineage OS 14.1. Now 30B, but it still not working. I was listening to music through external speakers, and suddenly it stopped working. Music app was "playing" but i couldnt hear anything and when i exit the app my phone just stops working and starts being laggy as hell. Later that day i found out my camera is not working. I tried reattaching cam connector but it did not work...idk if i should order a new camera or it might be a software fix or something
same problem
happened to me after upgrading to 6.0 , downgraded back to 5 with no luck , even opened my phone and released and reconnected the 3 cables inside with no luck at all . don't know what to do
It's "good" to see other people with the same problem as me.
I replaced the camera and it still won't work.
I'm afraid that it might the problem with our motherboard...How can software block our camera even tho all of us fully reinstalled ROMs/Modems etc? It would be awesome if dev would see this and tell us what is the actual cause of this
If you reinstalled the entire OS using a TOT method, no files are left behind. This is more likely a hardware issue.
The Camera module is extremely close to the problematic hot chip on the G3 so it's not impossible something got messed up.
I have a d852 in Canada that doesn't get hot and I'm having this problem too. Going to order a new camera since I know this is a hardware issue. Hopefully fixed the issue. Not cool having no rear camera or flashlight
It's impossible Every G3 gets hot...you either are not heavy user or idk...but every G3 that i've held had the issue of overheating at some point...and indeed it can ruin everything...imagine 120C on your processor...that kills everything around it...idk if my processor got that hot as i've seen in some cases it did on internet, but it did go up to 90ish...and that is too damn hot
FIX ISSUE be Done
Hi all .
Problem method for repair
Issue is easy buy new rear camera D855 or this same conector D820/D821/Nexus5 is this same and all works fine I'm tested on my D855 International
camera From D821 perfect fit and don't had any foult. Great work and my G3 alive rear again :good:
( !!! URGENT !!! Don't put any paper or any dirt this is short fix and maybe You can crack connector camera on motherboard !!!)
If U still like Your's G3 don't put any **** tourial with fix BUY NEW CAMERA couple $$ AND FIX very cheap and clean LG STILL ALIVE :laugh:
(Camera had two IC chip and that is problem (burned or heat out)
Flash light it's well had same problem if U have problem camera,
In camea foult You cant turn on flashlight (software thinking camera all time working if camera is broke).
If u tru turn on flashlight he said (on broke camera) " Immpossible turn on flash light when camera work" !!!!!

Camera issue or phone broken?

I've got the "cannot connect to camera" issue since last summer, but I can still use the camera if I reset my phone once or twice. It became seriously day by day until now, I cannot activate my camera completely. "Flashlight" shows gray in top menu (but flashlight hardware is fine), Google Camera will FC after few seconds I open it.
I saw many threads in XDA and Chinese forums, tried safe mode, factory reset, wipe all data and even flash factory images, relock bootloader by following those instructions but nothing helps. I don't know why because I didn't do anything to my phone and it just naturally became like this. Except for the camera, all the hardwares and softwares as well as functions are working properly, no signs of getting worse.
I'm not sure the camera module or the motherboard has broken or not, anyone still have any ideas to fix this?

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