[Q] Touchscreen unresponsive waking up from standby - G3 Q&A, Help & Troubleshooting

Is this happening to anyone else?
The power button and volume buttons work but the screen is entirely unresponsive. The only remedy is to remove the battery. It has happened three times but not predictably enough to reproduce.
The phone is rooted with IORoot and I'm running Xposed, G3Tweaksbox with quite a few of the theming options enabled (inc. status bar and lockscreen contents). I also disabled the Knock feature through the hidden settings. I'm completely aware that customization might be the cause, but curious if anyone else has had similar symptoms or knows of relevant bugs.

Happens to me as well, D855 version. It happens once a day but i can unfreeze it, i keep tapping the screen and pressing randomly power and volume buttons. It unfreezes after 5-6 seconds but it's by no means a FIX. This should not happen on a new phone and i'm thinking of selling mine and buying some other model by a different manufacturer.

No combination of screen presses for any amount of time gets it working. It's happening 4-5 times a day and is only resolved by taking out the battery.
I tried the method from http://forum.xda-developers.com/showthread.php?t=2792580 but my firmware version did not change.

It only happen to me if I disable the Knock feature..Try to activate the knock feature and see if it helped

Thanks, @bollefinn. Enabling Knock does seem to resolve the problem. Of course, it creates new problems with the phone turning on in pockets, but that's of less concern.

bollefinn said:
It only happen to me if I disable the Knock feature..Try to activate the knock feature and see if it helped
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Disabled in settings or in the hidden menu?

Daum Ex said:
Disabled in settings or in the hidden menu?
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Hidden menu

bollefinn said:
Hidden menu
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Well that confirms it i hope. I'll give it a shot...

Related

Turn off knock on?

Hi guys, does anyone know how to turn off knock on on the G3? Tried looking for it in gestures settings like in the G2 but can't seem to find it. The g3 keeps waking while in my pocket making it feels constantly warm. Anyone else experiencing this? I don't mind just using the button at the back to wake it. The placement for the button is quite comfortable actually.
I'm sorry to hear this is a problem on the g3, I have this problem on the double tap to wake code on my Nexus 5 and so I just turned it off. I know for the galaxy 2, sorry g2, voice dictation, they released firmware fix for this I think
rancur3p1c said:
I'm sorry to hear this is a problem on the g3, I have this problem on the double tap to wake code on my Nexus 5 and so I just turned it off. I know for the galaxy 2, sorry g2, voice dictation, they released firmware fix for this I think
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Click to collapse
Can you tell me how you did the wake code on the nexus 5?
And to the op, isn't there a setting in the screen gestures section of the phone to turn it off?
You can turn it off in the hidden system settings menu
Dial 3845#*855# to access it.
20degrees said:
Can you tell me how you did the wake code on the nexus 5?
And to the op, isn't there a setting in the screen gestures section of the phone to turn it off?
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No I couldn't find it. I'm looking through the hidden menu but no luck either.
reva1ation said:
No I couldn't find it. I'm looking through the hidden menu but no luck either.
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Click to collapse
@reva1ation
Please post in the right section. Read the FORUM rules
Thanks. Your thread moved from General to Q&A section
Spewy1 said:
You can turn it off in the hidden system settings menu
Dial 3845#*855# to access it.
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Sorry, could u let me know which setting exactly do I need to disable in that menu? Many thanks!
reva1ation said:
Sorry, could u let me know which setting exactly do I need to disable in that menu? Many thanks!
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Click to collapse
It is the very last setting in the list, just scroll all the way down to the bottom.
If you have the Korean model replace the 855 with 400
I turned this feature off as it will save battery life too as it needs to keep the screen driver awake happy using the back button.
Spewy1 said:
It is the very last setting in the list, just scroll all the way down to the bottom.
If you have the Korean model replace the 855 with 400
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Click to collapse
855 opens my hidden menu. But I still can figure out which option to choose after scrolling down to the bottom. The screen shot shows my menu. Could u let me know which option should I be disabling?
reva1ation said:
855 opens my hidden menu. But I still can figure out which option to choose after scrolling down to the bottom. The screen shot shows my menu. Could u let me know which option should I be disabling?
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Click to collapse
You need to scroll down there are more options below it's the very last one.
jutley said:
You need to scroll down there are more options below it's the very last one.
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But that's my last setting... What's the title of the option?
Knock on off
20degrees said:
Can you tell me how you did the wake code on the nexus 5?
And to the op, isn't there a setting in the screen gestures section of the phone to turn it off?
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Click to collapse
reva1ation said:
No I couldn't find it. I'm looking through the hidden menu but no luck either.
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Click to collapse
we don't have that functionality by default, it's patched into custom kernels and eats 2-3% battery per hour (another reason I turn it off)
Just so you know, I had issues with Knock On unlocking my phone in my pocket so I turned it upside down and the issue is 100% gone !
I think it's due to the light sensor not being 100% in the dark then the taps on the lap unlocked the phone. When it's upside down the light sensor is kept in the dark
I just can't find that setting... Ive looked everywhere. My phone is rooted with towelroot. Is that the problem?
turt said:
Just so you know, I had issues with Knock On unlocking my phone in my pocket so I turned it upside down and the issue is 100% gone !
I think it's due to the light sensor not being 100% in the dark then the taps on the lap unlocked the phone. When it's upside down the light sensor is kept in the dark
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Click to collapse
Is it really the light sensor? I think the proximity sensor would make more sense in this case! Otherwise you wouldn't be able to use the knock on feature in the darkness...
Screen wakes in my pocket whichever way up I put it in and I don't want to have the screen face outwards. This is very annoying and didn't happen on my G2 - The screen is clearly very sensitive. I don't want to turn off knock on and I don't really like knock code.
Spewy1 said:
Screen wakes in my pocket whichever way up I put it in and I don't want to have the screen face outwards. This is very annoying and didn't happen on my G2 - The screen is clearly very sensitive. I don't want to turn off knock on and I don't really like knock code.
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Same here. Upside up or Upside down makes no difference for me. Display from body away seems to be the only real solution...
Looks like a few of u are experiencing the same problem. I have been facing the screen away from me as a solution but it feels so awkward when I m so used to have the screen face in. And I can't find the hidden settings to turn knock on off. They really hid very well I guess.

touch screen stops working

this has happening to me lot now. I could be in the middle of any app and the touch screen will just stop working totally until i lock the screen with the power button and then unlock it.
Just a wild guess, do you have DT2W/DT2S enabled?
aloy99 said:
Just a wild guess, do you have DT2W/DT2S enabled?
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Yeah, I do have it enabled currently. Is it really that buggy?
3165dwayne said:
Yeah, I do have it enabled currently. Is it really that buggy?
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I've experienced some issues with DT2W/S on other devices/roms, even when its a feature enabled by the kernel.
Try disabling it.
I'll be sure to try it the next time I have the issue.
bump
happening here as well. noticed the logo used for the "interruptions" settings menu pops up as an indicator at the top of the screen every time this happens. tried changing around the settings within interruptions with no luck. also have dt2w off. imgur . com/KK7riD
sumwhat1 said:
happening here as well. noticed the logo used for the "interruptions" settings menu pops up as an indicator at the top of the screen every time this happens. tried changing around the settings within interruptions with no luck. also have dt2w off. imgur . com/KK7riD
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Click to collapse
Hardware problem
Il you put two fingers and make some pressure between the front camera end the rear side of the phone, the screen becomes alive

Device wake issues (power button ignoring first press)..

Hi,
I've had my M9 for a couple of weeks now, and slowly getting it to work how I want it to. One thing nagging me is this weird issue I have with waking the device from sleep.
I have tried to disable all the gesture/smart wake features (double tap the screen, etc). The issue I'm having seems to relate to the light and/or proximity sensor. It seems (and I haven't been able to find any info on this, online or on the phone) that there is a feature which will enable the device to wake up when being picked up or taken out of my pocket. This doesn't always work, but sometimes it does. When I pull my phone from my pocket, it will sometimes wake up. When I glide my finger over the front camera & light sensor, it will sometimes wake up. This is a minor annoyance, as I would like to only be able to wake my device by hitting the power button.
It gets really annoying when these 'gesture' wakes start to interfere with the power button wake. For example (and this is happening more often than not), when I pull my phone out of my pocket, the phone is off, then I hit the power button once, and the phone still doesn't wake. Hitting the power button a second time will wake the device. It seems to me that the smart waking is some how interfering with the manual waking.
Is anyone else seeing this behavior?
Any suggestions for a solution?
Thanks a lot for any help.
This is really odd considering the M9 doesn't support air gestures. Sorry, I have no solution, but is it possible you may have installed an app that may be causing this?
I would think two button push would be the normal, otherwise you could accidentally hit it once and turn the screen on. Do you have Ambient display and pocket detection all turned off ?
Gravity Screen in the play store gives you total control of all that stuff
That for the replies guys.
Clsa, there is no way to disable ambient display & pocket detect because those features do not exist on the M9 (at least... Not that I have found). That's what is bugging me.
I don't think the 2 button press is normal. I've never had to do it on previous phones.
Fernand - not sure if it is another app causing it. I think I have no extra apps installed compared to my last phone.
I just tried Gravity Screen, and it seems to just give me the ability to enable all the features I want to disable.
Any other suggestions?
[email protected] said:
That for the replies guys.
Clsa, there is no way to disable ambient display & pocket detect because those features do not exist on the M9 (at least... Not that I have found). That's what is bugging me.
I don't think the 2 button press is normal. I've never had to do it on previous phones.
Fernand - not sure if it is another app causing it. I think I have no extra apps installed compared to my last phone.
I just tried Gravity Screen, and it seems to just give me the ability to enable all the features I want to disable.
Any other suggestions?
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Click to collapse
Settings / Display & Gestures / Ambient display (Wake screen when device is picked up or notifications arrive)
Pocket Detection is part of some Rom Tweaks (insertcoin & viperOne if i remember right)
Hi again, that option is not available on my phone. Do you see it on your M9?
I don't have a custom ROM. Not rooted either.
[email protected] said:
Hi again, that option is not available on my phone. Do you see it on your M9?
I don't have a custom ROM. Not rooted either.
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Click to collapse
Yes I have it, but I'm on LeeDroid right now. He adds so much stuff i forget whats "custom" and whats stock
Got the same issue
The power button will ignore the first push while standing by for a long time. Thought it might be caused by apps like greentify?
Hi Ducati, is that a fact or is that just how you understand it? Seems strange that that would be intentional. But it definitely seems to be the case.
I do not have greenify installed either.
Do you get similar behaviour on your One?
After a bit more testing. I can confirm that there are some sort of air gestures on this device. I can wave my finger in front of the front light sensor/camera, and the device will wake.
This doesn't happen all the time, I am not always able to reproduce this. But right now, it is happening. Can anyone else reproduce this?
http://somevid.com/N1OnU8JS
I have the same issue on my M9. Glad I found this thread. Thought my power button was defective.
I can't activate any gestures by waving my hand.
I think it's happening mostly when waking from deep sleep.
I know it's an old thread, but I just installed CyanogenMod 12.1 and I guess my google-fu is rusty. I find that if I hit the power button in quick succession (double click) it turns off the phone. Anyone know how I can stop this?
By quick succession I mean multiple times within 20 seconds

Touchscreen issues

Anyone run into intermittent issues on their watch? Sometimes I have to tap 2 or 3 times for the watch to wake. Other times I have to use the power button to wake as even 10 taps doesn't wake it.
I've also noticed general sensitivity issues where the touchscreen has issues like scrolling through the quick settings when dragging down from the watch face.
+1
I noticed that as well
tiny4579 said:
Anyone run into intermittent issues on their watch? Sometimes I have to tap 2 or 3 times for the watch to wake. Other times I have to use the power button to wake as even 10 taps doesn't wake it.
I've also noticed general sensitivity issues where the touchscreen has issues like scrolling through the quick settings when dragging down from the watch face.
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Click to collapse
Nope, my watch has been perfectly responsive to touch. Tilt-to-wake is pretty hit or miss, though. Are you on your custom kernel or back on stock?
btonetbone said:
Nope, my watch has been perfectly responsive to touch. Tilt-to-wake is pretty hit or miss, though. Are you on your custom kernel or back on stock?
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I was on stock but now custom and saw the issues and this is my first replacement because of this issue. I may just return the device. I'm not happy with a device that can't get basic touchscreen right. My OnePlus One has some touchscreen issues but not this bad. It shouldn't fail to wake after 3+ taps.
Have you tried turning on "Show Touches" in Developer Settings? You might be able to find a pattern of what's not working.
btonetbone said:
Have you tried turning on "Show Touches" in Developer Settings? You might be able to find a pattern of what's not working.
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Good suggestion. I didn't see a pattern but it showed when I had the wake issue that that touches always registered in a certain location on the phone. It helped to have ambient on so I could see the touches. It would definitely register them but always near the lower left corner of the screen.
Either way, I returned this device after seeing this same issue two devices in a row [emoji17]. I wanted to have a device that works the way it should. It was fun playing around with something new. The next gen Asus is a possibility but I'm shaken away by them right now. Maybe new moto.

Weird, inconsistent touch screen behaviour after screen replacement

So I've recently replaced my screen and I'm getting some strange behaviour with the touch interactivity. I have turned on tap visibility in the developer options and will try and descibe what is happening...
It seems to really dislike some apps, for example on the home screen it is the worst - It sees my fingertip contact when i tap, but its as if i'm holding my fingers down. This is the kind of behaviour in the lock screen too.
The weird thing is though, that I can get to the settings menu through holding the power key > "Side key settings" - and everything works perfectly. In other apps it its also pretty usable - though maybe slightly more laggy sometimes and can hang for a few moments.
I am wondering whether this sounds like a software or a hardware issue to anyone with more expertise? (relatively new to this repair/modding stuff). I have tried downgrading it to a younger version of android with odin but that didn't work. I am also wondering whether rooting might open some possibilities?
Thanks
ptanim said:
So I've recently replaced my screen and I'm getting some strange behaviour with the touch interactivity. I have turned on tap visibility in the developer options and will try and descibe what is happening...
It seems to really dislike some apps, for example on the home screen it is the worst - It sees my fingertip contact when i tap, but its as if i'm holding my fingers down. This is the kind of behaviour in the lock screen too.
The weird thing is though, that I can get to the settings menu through holding the power key > "Side key settings" - and everything works perfectly. In other apps it its also pretty usable - though maybe slightly more laggy sometimes and can hang for a few moments.
I am wondering whether this sounds like a software or a hardware issue to anyone with more expertise? (relatively new to this repair/modding stuff). I have tried downgrading it to a younger version of android with odin but that didn't work. I am also wondering whether rooting might open some possibilities?
Thanks
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looks like you have replaced your screen with a non functioning/ not original screen
can you check if FP is working
JuanTamqd21 said:
looks like you have replaced your screen with a non functioning/ not original screen
can you check if FP is working
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Sorry, what's FP?
ptanim said:
Sorry, what's FP?
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fingerprint

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