Auto Shutdowns While Charging - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

My Note 3 Neo, Shut downs by itself sometimes while it is charging. Could someone help me with this?

mynameisjj_ said:
My Note 3 Neo, Shut downs by itself sometimes while it is charging. Could someone help me with this?
Click to expand...
Click to collapse
Have you modified anything? (rooted?)

mynameisjj_ said:
My Note 3 Neo, Shut downs by itself sometimes while it is charging. Could someone help me with this?
Click to expand...
Click to collapse
Backup ur data and apps, perform a factory reset. If the problem persists then take it to the service centre.
PS- before doing the above steps do check for updates, it might solve ur issue.

peRFect! said:
Backup ur data and apps, perform a factory reset. If the problem persists then take it to the service centre.
PS- before doing the above steps do check for updates, it might solve ur issue.
Click to expand...
Click to collapse
Yea I did a reset before but the problem was still there, my phone is also updated to the latest as well, I'll probably send it for a check later thanks
Souron29 said:
Have you modified anything? (rooted?)
Click to expand...
Click to collapse
Nope, I bought this phone on the 19/07/14, I had the problem since first day but I wanted to check if it'll eventually get rids of the problem itself but it apparently is still there.

mynameisjj_ said:
Yea I did a reset before but the problem was still there, my phone is also updated to the latest as well, I'll probably send it for a check later thanks
Nope, I bought this phone on the 19/07/14, I had the problem since first day but I wanted to check if it'll eventually get rids of the problem itself but it apparently is still there.
Click to expand...
Click to collapse
Yup, better get it checked.

Mine had same problem. Got motherboard replaced under warranty and problem is fixed!
Sent from my SM-N750 using XDA Free mobile app

fylim said:
Mine had same problem. Got motherboard replaced under warranty and problem is fixed!
Sent from my SM-N750 using XDA Free mobile app
Click to expand...
Click to collapse
how long does it take to change the mobo?

Related

Trouble making calls

Hi. I just upgraded my phone and my wife's phone to official T-mobile 4.3. I rooted my phone using No Tripping Flash counter image. Everything works fine until phone looses the signal and after that I need to reboot phone to make calls, if I don't reboot it just ending calls immediately after I dial. My wife is having same issue with her phone. Anybody know how to resolve this issue?
Igor977 said:
Hi. I just upgraded my phone and my wife's phone to official T-mobile 4.3. I rooted my phone using No Tripping Flash counter image. Everything works fine until phone looses the signal and after that I need to reboot phone to make calls, if I don't reboot it just ending calls immediately after I dial. My wife is having same issue with her phone. Anybody know how to resolve this issue?
Click to expand...
Click to collapse
What is your Current Baseband ? Can you try after factory reset ?
I am ok with doing factory reset on my phone since it is rooted and I have Titanium Back up but my wife won't agree to it.
See if after Factory Reset AND without restoring Titanium, are you able to make calls just fine ? If yes we'll find ways for your wife.
EDIT - Try My Backup Pro for your wife in the absence of Root.
Perseus71 said:
See if after Factory Reset AND without restoring Titanium, are you able to make calls just fine ? If yes we'll find ways for your wife.
EDIT - Try My Backup Pro for your wife in the absence of Root.
Click to expand...
Click to collapse
I will try it tonight and let you know
I did hard reset and same thing. At some point I can't make calls, my phone as soon as I dial it ends calls. Any ideas?
Check IMEI under Settings > About
Perseus71 said:
Check IMEI under Settings > About
Click to expand...
Click to collapse
What about IMEI? it is there under status.
Igor977 said:
What about IMEI? it is there under status.
Click to expand...
Click to collapse
Does it match to what you have on the label behind the battery ?
Perseus71 said:
Does it match to what you have on the label behind the battery ?
Click to expand...
Click to collapse
It is same IMEI behind battery and in the settings. I think problem is phone loosing the signal and can't automatically find it. Sometimes instead of restarting it I put my phone in airplane mode and take it off so I push it to find signal.
Igor977 said:
It is same IMEI behind battery and in the settings. I think problem is phone loosing the signal and can't automatically find it. Sometimes instead of restarting it I put my phone in airplane mode and take it off so I push it to find signal.
Click to expand...
Click to collapse
Have you tried different Modem per my previous advice ?
Perseus71 said:
Have you tried different Modem per my previous advice ?
Click to expand...
Click to collapse
I haven't, will try tonight.
Tried UEMJ4 and I didn't have any signal so flashed UEMJC
Replaced SIM card and still experiencing same issue. What else could I try?
Igor977 said:
I haven't, will try tonight.
Tried UEMJ4 and I didn't have any signal so flashed UEMJC
Click to expand...
Click to collapse
What was the result afterwards ? If it still continues, please raise a Warranty issue with T-Mo.
I'm getting same issue once in awhile. Doesn't happen all the time
Sent from my SGH-T999 using XDA Premium 4 mobile app
Perseus71 said:
What was the result afterwards ? If it still continues, please raise a Warranty issue with T-Mo.
Click to expand...
Click to collapse
I will install custom Rom on my phone but my wife doesn't to have refurbished phone, which she will receive with a warranty.
celeox said:
I'm getting same issue once in awhile. Doesn't happen all the time
Sent from my SGH-T999 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It doesn't happen to me all the time but when it does it is annoying.
Just to add to this, I am getting this randomly as well, and I am bone stock. I thought it was something to do with my new car since I use Bluetooth all the time now, but every now and then, I go to make a call, and it just ends the call immediately. The only resolution is to reboot the phone.
celeox said:
I'm getting same issue once in awhile. Doesn't happen all the time
Click to expand...
Click to collapse
Did you try different Rom ?
Igor977 said:
I will install custom Rom on my phone but my wife doesn't to have refurbished phone, which she will receive with a warranty.
Click to expand...
Click to collapse
Try the custom Rom before going to Warranty.
fermunky said:
Just to add to this, I am getting this randomly as well, and I am bone stock. I thought it was something to do with my new car since I use Bluetooth all the time now, but every now and then, I go to make a call, and it just ends the call immediately. The only resolution is to reboot the phone.
Click to expand...
Click to collapse
It probably is related to Bluetooth given the 2 antenna are so close. But it could be the new 4.3 Stock Rom too. After Reboot do you consistently get good signal till you use Bluetooth ?
Perseus71 said:
It probably is related to Bluetooth given the 2 antenna are so close. But it could be the new 4.3 Stock Rom too. After Reboot do you consistently get good signal till you use Bluetooth ?
Click to expand...
Click to collapse
Nope, phone is perfectly fine otherwise. I decided to see what T-Mobile support would suggest. They first wanted me to try and clear data/cache on just the Dialer app, however those options weren't available, so she took me to stock recovery and performed a cache wipe. Since the problem is sporadic, there is little else to do except to wait and see if the problem returns. They claimed this is a memory problem in the dialer app though, so I am not sure if that was a s.w.a.g. (sophisticated wild ass guess), or if it has been reported enough times for T-Mobile to actually seek out information from Samsung.

Another Update for Note 4 Today

http://www.att.com/esupport/softwareUpdateArticle.jsp?sid=KB425932&cv=820
142.17 Mb. Download OC4 after update. This software update includes
•Update Private Mode settings
•EAS fix for encryption bypass
•Removal of Softcard
•Emergency Dial fix related to Lookout & Mobile Locate
•Google Security Patches
worried about this one
might lock it down more
tailgunner9 said:
http://www.att.com/esupport/softwareUpdateArticle.jsp?sid=KB425932&cv=820
142.17 Mb. Download
Click to expand...
Click to collapse
Can someone check to see if rolling back to KK would be an option after the update?
Maybe someone who doesn't care about root try for the rest of us who are waiting for a root miracle...
still waiting for lollipop!
lollipop update is not yet available for non at&t users via odin.
I am not believing that no body can upload it for us!!
Escobar27 said:
Can someone check to see if rolling back to KK would be an option after the update?
Maybe someone who doesn't care about root try for the rest of us who are waiting for a root miracle...
Click to expand...
Click to collapse
We can roll back i did it this morning.
darkbots said:
We can roll back i did it this morning.
Click to expand...
Click to collapse
Rollled back on the update from today, or was it the first 5.0 update you rolled back from?
760hacker said:
Rollled back on the update from today, or was it the first 5.0 update you rolled back from?
Click to expand...
Click to collapse
It was from today's update. I did it this morning. I let it install then used Odin back to KK.
i installed the update today and my phone got super hot... anyone had the same problem??? same thing happen when i installed the first update to lollipop
lacz713 said:
i installed the update today and my phone got super hot... anyone had the same problem??? same thing happen when i installed the first update to lollipop
Click to expand...
Click to collapse
Yes my got hot too. By the way still seeing the 4g come and go.
Sent from my SAMSUNG-SM-N910A using xda premium
lacz713 said:
i installed the update today and my phone got super hot... anyone had the same problem??? same thing happen when i installed the first update to lollipop
Click to expand...
Click to collapse
Yep I had the same happen to me also. Had to take the phone apart and let it air out in front of a fan. By the way anybody encounter any bugs in today's update?
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
MrHaPpY66 said:
Yep I had the same happen to me also. Had to take the phone apart and let it air out in front of a fan. By the way anybody encounter any bugs in today's update?
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
Updated last night. Phone got pretty hot. I was having a kind of increased battery drain since 5.0, but this seems to have taken care of it, as far as I can tell from just this morning.
To those who are experiencing the hotter than normal phones, are you using the supplied Fast Charger?
Mine is dead after charging overnight. When I picked it up this morning it was very hot, but couldn't get any response out of it. Taking it to a ATT Device Support Center to try and get a warranty replacement. This was the first time I had charged my phone after installing the update yesterday afternoon.
Maybe a chance the small update screwed with the fast charging somehow?
These updates are becoming more and more of a headache. I really wish they would stop just shoving these things out here before being throughly tested. And if they don't, at least they could unlock the bootloader. I'd take it from there.
I actually haven't had too much of an issue. Android system seems to be taking up less battery than before which is nice. Just to make sure I did a factory reset, cleared cache and installed everything fresh. So far battery life seems the same as before.
My battery life is better but won't know for sure until several days. I see android system taking way less %, actually android also.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Can someone test the call forwarding settings?
Phone app > Settings > more settings > call forwarding
I'm interested in seeing if the 'SIM or network error' is still happening after that update. I updated to the 5.0.1 and it broke forwarding, and thus my gear S...so I rolled back to kitkat last night and it's happy again.
My heartrate sensor keeps lighting up on its own after the update.
dboogie2288 said:
Can someone test the call forwarding settings?
Phone app > Settings > more settings > call forwarding
I'm interested in seeing if the 'SIM or network error' is still happening after that update. I updated to the 5.0.1 and it broke forwarding, and thus my gear S...so I rolled back to kitkat last night and it's happy again.
Click to expand...
Click to collapse
Unfortunately it's still showing "Network or SIM error". It wasn't fixed with the OC4/5.0.1 update.
Not really a big deal but did this happen to any one else after the update?
Sent from my note 4 using xda app
falcons2 said:
Not really a big deal but did this happen to any one else after the update?
Sent from my note 4 using xda app
Click to expand...
Click to collapse
Happened once when going from KK to Lollipop. It eventually came back a week later.

GPS signal lost

The GPS signal gets lost 2 mins after I start navigation.. Any ideas? Help?
Sorry that this exactly the type of post one hates to read when in your situation, my GPS experience has been the best I've had with any other phone, haven't tested after the recent update which broke some things for most of us.
ditto Litoven. Very good gps on my ZF2.
Have you done anything non-stock'ish on your phone, resource88? That would be the first place I would look.
If you haven't done anything odd w/ the phone, then I'd recommend getting it replaced since it just came out it's under warranty.
ycavan said:
ditto Litoven. Very good gps on my ZF2.
Have you done anything non-stock'ish on your phone, resource88? That would be the first place I would look.
If you haven't done anything odd w/ the phone, then I'd recommend getting it replaced since it just came out it's under warranty.
Click to expand...
Click to collapse
I may have deleted some apps after rooting but I wouldn't know what would cause the GPS to lose signal. At first I thought it was due to the phone being in my pocket but it loses signal while holding it as well. I don't remember this happening when I used GPS before rooting but I could be wrong.
resource88 said:
I may have deleted some apps after rooting but I wouldn't know what would cause the GPS to lose signal. At first I thought it was due to the phone being in my pocket but it loses signal while holding it as well. I don't remember this happening when I used GPS before rooting but I could be wrong.
Click to expand...
Click to collapse
Worst comes to worst, restock phone... If it works then you know you had something to do with the problem...
ultramag69 said:
Worst comes to worst, restock phone... If it works then you know you had something to do with the problem...
Click to expand...
Click to collapse
I factory reset my phone, tested GPS and still get GPS signal lost & " searching for GPS". Now I have no clue what's the problem.
I had this same problem. Somehow it just fixed itself on my phone, I think after the next reset. I really don't know what might have caused it to constantly lose lock at first.
Sent from my ASUS_Z008D using XDA Free mobile app
psommerfeld said:
I had this same problem. Somehow it just fixed itself on my phone, I think after the next reset. I really don't know what might have caused it to constantly lose lock at first.
Sent from my ASUS_Z008D using XDA Free mobile app
Click to expand...
Click to collapse
Yea I think mine fixed itself because I used it yesterday and it didn't lose a signal.
For Zenfone 2 GPS troubleshooting, recommend using the pre-installed ASUS app called 'ASUS Support.' There are several helpful tips regarding basic troubleshooting techniques for your device's software and hardware issues.
Please also see ASUS ZenFone Quick Service and FAQ:
http://www.asus.com/us/support/self-service/11/
http://www.asus.com/us/Phones/ZenFon...esk_knowledge/

How to root this Canadin Note 7 or block WiFi killing update ?

Hello. This is locked to Bell. It already got the 60% battery update a while back.
I will NOT be using this as a phone. It will be used for other purposes like outdoor remote wifi cam or something so I need the wifi working.
Is there any way to block the Wifi / Bluetooth killing update or root it and install a custom ROM ?
Again, I don't care that they blacklist the IMEI. It won't be used as a phone. Thx.
Nevermind. I solved it. No thanks to XDA lol
THS1989 said:
Nevermind. I solved it. No thanks to XDA lol
Click to expand...
Click to collapse
Mind posting the solution?
Spike96 said:
Mind posting the solution?
Click to expand...
Click to collapse
Flash a custom rom first and then flash a custom kernel. All will be back to normal :good:
I have a note 5 rooted running a note 7 rom and I keep getting the message from Samsung popping up on my phone to return it - I hope they don't disable my cellular / wifi / Bluetooth - wonder if I should flash a note 5 rom to be sure
golfinggino said:
I have a note 5 rooted running a note 7 rom and I keep getting the message from Samsung popping up on my phone to return it - I hope they don't disable my cellular / wifi / Bluetooth - wonder if I should flash a note 5 rom to be sure
Click to expand...
Click to collapse
That's not a smart idea... Very risky. I'd flash a Note 5 ROM.
golfinggino said:
I have a note 5 rooted running a note 7 rom and I keep getting the message from Samsung popping up on my phone to return it - I hope they don't disable my cellular / wifi / Bluetooth - wonder if I should flash a note 5 rom to be sure
Click to expand...
Click to collapse
Its not an issue according to me because if they have to disable cellular etc then it will be in form of a stability update to trick people. Your phone will be affected only if the developer of the note 7 rom uses a new base firmware. Since you have a note 5, they cant even disable your imei number just because you use grace ux. I would prefer deleting samsung push service, Fota update service & KLMS agent apks from root (There can be something i am missing. If so please specify). Perhaps it may stop those messages
KingRaheel said:
Flash a custom rom first and then flash a custom kernel. All will be back to normal :good:
Click to expand...
Click to collapse
I also have the Bell version, Snapdragon. Where can I find a Custom Rom/Kernel that works with my version, SM-N930W8? Thanks!
MrHarBear said:
I also have the Bell version, Snapdragon. Where can I find a Custom Rom/Kernel that works with my version, SM-N930W8? Thanks!
Click to expand...
Click to collapse
lol....where have you been for the last 2 months? no such thing unless your still on the original firmware .
Sent from my SM-N930W8 using Tapatalk 2
force70 said:
lol....where have you been for the last 2 months? no such thing unless your still on the original firmware .
Sent from my SM-N930W8 using Tapatalk 2
Click to expand...
Click to collapse
I am completely new here, sorry. So does that mean it is completely dead after the 15th and can't really do anything about it?
MrHarBear said:
I am completely new here, sorry. So does that mean it is completely dead after the 15th and can't really do anything about it?
Click to expand...
Click to collapse
we dont know 100% yet....there is an adb block method posted here somewhere which seems to be working on CAN devices....if they kill our imei then we have another problem
Sent from my SM-N930W8 using Tapatalk 2
force70 said:
we dont know 100% yet....there is an adb block method posted here somewhere which seems to be working on CAN devices....if they kill our imei then we have another problem
Sent from my SM-N930W8 using Tapatalk 2
Click to expand...
Click to collapse
Well, what do you guys use to back everything up on the computer such that if the block indeed happens I don't end up loosing everything?
force70 said:
lol....where have you been for the last 2 months? no such thing unless your still on the original firmware .
Sent from my SM-N930W8 using Tapatalk 2
Click to expand...
Click to collapse
Im counting the days brother.
Laugh, told my gf her phone may not work after 15th, she almost killed me. Shes messaging me now as we speak. Telling me how much she loves Nova luncher and how cool her phone looks now.
ahah funny how she never got the sms from rogers informing of the block.
I went over to see her yesterday. Flashed her phone again, blocked everything like mine with debloater, just in case. (she didn't have anything blocked and update never was pushed suprisingly.)
Now its fishing time. Sitting quietly, waiting to see what happens.
p/s (ive been messaging few people on kijiji on imei fix, so far no luck.)
MrHarBear said:
Well, what do you guys use to back everything up on the computer such that if the block indeed happens I don't end up loosing everything?
Click to expand...
Click to collapse
it wont wipe your device you just wont have access to the cell network,wifi or bluetooth.
force70 said:
it wont wipe your device you just wont have access to the cell network,wifi or bluetooth.
Click to expand...
Click to collapse
I thought part of the update will disable charging? That means if the juice runs out the phone won't even turn on right? Sorry for the novice questions.
MrHarBear said:
I thought part of the update will disable charging? That means if the juice runs out the phone won't even turn on right? Sorry for the novice questions.
Click to expand...
Click to collapse
no its okay....thats what we have read...no idea what will happen...id back everything up to your ext Sd card and/or copy it to your pc
---------- Post added at 05:47 PM ---------- Previous post was at 05:46 PM ----------
Own31 said:
Im counting the days brother.
Laugh, told my gf her phone may not work after 15th, she almost killed me. Shes messaging me now as we speak. Telling me how much she loves Nova luncher and how cool her phone looks now.
ahah funny how she never got the sms from rogers informing of the block.
I went over to see her yesterday. Flashed her phone again, blocked everything like mine with debloater, just in case. (she didn't have anything blocked and update never was pushed suprisingly.)
Now its fishing time. Sitting quietly, waiting to see what happens.
p/s (ive been messaging few people on kijiji on imei fix, so far no luck.)
Click to expand...
Click to collapse
me also. .which is odd as imei repair is nothing new. makes me wonder if they are saying no for liabilites sake
And block updates!
Sent from my flaming hot Note 7 via Tapatalk!
We are the ALLIANCE!!!!

camera issue

Hi recently I have a issue with camera as I uploaded picture shows almost every time when I take a picture it shows on the top of phone ,never gong by itself must go to apps close camera Manual. Anyone know what is going on?
paullu said:
Hi recently I have a issue with camera as I uploaded picture shows almost every time when I take a picture it shows on the top of phone ,never gong by itself must go to apps close camera Manual. Anyone know what is going on?
Click to expand...
Click to collapse
Where do you upload it ?
Never seen that. Mine are auto upload to google photos and never got a problem.
mafy31 said:
Where do you upload it ?
Never seen that. Mine are auto upload to google photos and never got a problem.
Click to expand...
Click to collapse
No this is not uploading. It just sometime appear on the top after I take a picture. It never go the way if I don't force Close it.
paullu said:
Hi recently I have a issue with camera as I uploaded picture shows almost every time when I take a picture it shows on the top of phone ,never gong by itself must go to apps close camera Manual. Anyone know what is going on?
Click to expand...
Click to collapse
I've never had that issue before but it seems it happens on some define. I did a quick search and found that others have the issue too even on the S10.
Here are a few suggested fixes. Hope one of them helps.
http://seektogeek.com/s10-keeps-showing-refining-picture-and-camera-keeps-crashing-on-samsung-s10/
Man I thought my At&t 10 plus was the only one.View attachment 4867767
Sent from my SM-N975U using Tapatalk
paullu said:
Hi recently I have a issue with camera as I uploaded picture shows almost every time when I take a picture it shows on the top of phone ,never gong by itself must go to apps close camera Manual. Anyone know what is going on?
Click to expand...
Click to collapse
butchieboy said:
Man I thought my At&t 10 plus was the only one.View attachment 4867767
Sent from my SM-N975U using Tapatalk
Click to expand...
Click to collapse
Just thinking, what are your settings, do you save on SD card ?
Tried to reset the camera app. settings + delete cache etc ?
mafy31 said:
Just thinking, what are your settings, do you save on SD card ?
Tried to reset the camera app. settings + delete cache etc ?
Click to expand...
Click to collapse
Yes I have SD card and save pictures to it.i did reset camera and clear cache all of that. But no luck.
It's always important to mention your phone's model and firmware version when reporting a problem like this. Other threads about this problem say it's fixed by the ASJ8 update. Do you have that firmware yet?
paullu said:
Yes I have SD card and save pictures to it.i did reset camera and clear cache all of that. But no luck.
Click to expand...
Click to collapse
So i assume that you tried to save to internal storage ? Else could be SD saving fault.
Gary02468 said:
It's always important to mention your phone's model and firmware version when reporting a problem like this. Other threads about this problem say it's fixed by the ASJ8 update. Do you have that firmware yet?
Click to expand...
Click to collapse
I did get a update two days ago but problem still exist.
mafy31 said:
So i assume that you tried to save to internal storage ? Else could be SD saving fault.
Click to expand...
Click to collapse
I did that too. I reset camera and change save pictures to internal storage but same thing
paullu said:
I did get a update two days ago but problem still exist.
Click to expand...
Click to collapse
Hm, sorry, in that case I don't know what to suggest. (I see you do have the ASJ8 firmware.)
Same here, I got the update also. My pictures are saved to phone. I went to Carmera app and forced closed that took care of it but its definitely an issue have read about many having the same problem.
Sent from my SM-N975U using Tapatalk
Does the problem occur in Safe Mode too?
Actually I have not tried it in safe mode. But I did see that another person having the problem did and stated that the problem was still there. Thing is, it doesn't happen with every pic[emoji848]
Sent from my SM-N975U using Tapatalk
I contacted At&t they are shipping new device today. Warranty exchange.
Sent from my SM-N975U using Tapatalk
butchieboy said:
I contacted At&t they are shipping new device today. Warranty exchange.
Sent from my SM-N975U using Tapatalk
Click to expand...
Click to collapse
Not sure what took you so long.
lennie said:
Not sure what took you so long.
Click to expand...
Click to collapse
Wellllll....lol I'm not sure either[emoji1787]
Sent from my SM-N975U using Tapatalk
If you received the ota camera update, it may be that you have background battery use restricted in the camera app.
Go to settings>apps>camera>battery>toggle 'allow background activity'. Reboot. Problem solved.
Stixxbixby said:
If you received the ota camera update, it may be that you have background battery use restricted in the camera app.
Go to settings>apps>camera>battery>toggle 'allow background activity'. Reboot. Problem solved.
Click to expand...
Click to collapse
Iusse looks solved! Allow camera background activity :good:

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