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I found a portal of wholesalers and factories of China and Taiwan
some of them ask for a minimum of 50 pcs of Desire and a few accept to sale a single Desire.
I asked live to a saleswoman about if it's the real original and final HTC Desire and she told me yes.
She told me it will cost me 190$ + DHL and only 4 days delivery time
could this be real or it's a thief?
Sounds a bit suspect? Bit too good to be true?
Look for reviews of the wholesaler on Google and see if they are reputable?
I didn't like the way of payment: Wester Union
vegetaleb said:
I didn't like the way of payment: Wester Union
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Click to collapse
Western Union always smells like Scam!!!
It was so good to beleive I can get the Desire for 190$
suspicious
sounds very suspicius - probably it's just a look alike -I have seen many of them on the web for the diamond - diamond 2 etc.
ask if it support two sims - chinese phones usually do - and if it does it's sure a fake
Yes definitevely scammers
I googled the zip code and name they gave me
and they stole many people yet
No original Stuff in China available for us average people
Never trust chinese Companies. None of them have Licence to sell e.g. original HTC Phones/Parts to anywhere in the World.
Any known Company in the World gives legal Certificates and Licences to their Wholesalers.
None of those chinese Wholesalers have any legal base to sell these products to Europe or the US.
Price: How would genuine Brands keep up their pricing poilicy if all those chinese wholesalers would sell cheap stuff to the whole world?
Watch out for Chinese scams!
If you do business with those chinese fraudulents, use paypal in combination with your creditcard. this will give you the advantage of being able to stop the payment when the goods are not delivered, filing a complaint with both paypal and your credit card company.
Also, it will be useful to check out who is the domain registrar/registree using http://who.is/. If the full set of data on the domain (name, adress, telephone etc.) is available, it is less likely that it is a scam. Also look up other people's experiences with the particular seller.
Anyhow, the father of a friend of mine fell in the trap of such a site. After full payment he got a mail from the seller telling him that the Chinese customs would not let the package true and that, if he wanted to receive his goods, he had to bribe them. Of course the Chinese firm offered to do this for him, trying to lure him into transferring more money still. Long story short, it just a scam like the "Nigerian Prince" scams.
Does anyone have any experience buying the HTC Desire from China?
I read that the Nexus One has been cloned. I see no official report that the HTC Desire has also been cloned, but I have noticed a lot of suppliers selling the Desire through Alibaba. I am wondering if these are clones too.
Today I bought an HTC Desire off eBay from China which is supposed to be brand new in the box.
It was rediculously cheap - 50-60% cheaper than the cost of an HTC Desire from a US seller.
Now I am worried it's a clone.
I have protection from eBay PayPal so I should be ok, but I am curious to hear what people think.
Also, does anyone know of a program which will read and tell me the hardware specifications of my HTC? I'm looking for one of those apps like Intel provides to give you the model and serial number of your processor on your PC. I figure this is one way of confirming whether I have a real HTC phone when it arrives.
Any link to the eBay auction?
The "clones" of these high end cellphones in China are pretty fake. They resemble the real ones, but one can easily tell the difference. They definitely don't run android, and run some variation of Linux that is skinned to look like iPhone/WinMo/Android.
Once you have it in hand, it would be very obvious to you whether it is fake, either from the hardware or from the software, so there is no need to use any software to check the hardware specification.
There is no Nexus One/Desire clones that runs real Android or equipped with Snapdragon. Again, if it is a fake, it will be VERY obvious.
Thanks for your reply.
Here is the link.
I will ask the seller to send me pics he took instead of the ones he copied.
http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&item=260611334391&ssPageName=STRK:MEWAX:IT
$170 US for a Desire!! from a zero feedback seller in China.....id never go near such.
I know.
I am betting on eBay and PayPal buyer protection to save me if needed.
giant_rider said:
I know.
I am betting on eBay and PayPal buyer protection to save me if needed.
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Click to collapse
Judging from the fact that the image is just ripped from some blog site and not even an HTC press release shot, combined with the sellers score: 0. So no sales or even any buys to the account...
I would be very surprised if this guy has even seen a Desire in person, forget you receiving one in the mail from this seller
Is it really worth the trouble?
I can tell you with no doubt, its a fake one! Because even in China, you won't get a real 2nd hand desire at that price.
-------------------------------------
Sent from my HTC Desire
Alex_w said:
Judging from the fact that the image is just ripped from some blog site and not even an HTC press release shot, combined with the sellers score: 0. So no sales or even any buys to the account...
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This alone does not convince me.
When I sell items, I am lazy and rip images and descriptions from other listing.
However, add this to the fact that the seller has no scores...so maybe.
Hmmmmmmmmmmm
If it's too good to be true, it definitely is.
Sent from my HTC Desire
Are you serious when you said you bought it? HTC desire for 170 unlocked..really?
Where I live, I can barely get a dumbphone unlocked for that money.
Well, the picture was taken from some blog and the spec were copied from HTC website. That page alone can't tell whether the phone is real or not.
But as I said before, those Chinese clones of high end phones look really fake, and those Chinese sellers are not trying to scam people into believe that they are real. There is a market for cheap look-alike phones in China, and that market is what those "clones" are for.
People, the $170 final price is the result of an AUCTION, not a buy-it-now price. My bet is that this phone is real, but the fact that the seller is from China, together with the fact that he has 0 feedback, making no one wanted to bid on it. I highly doubt that he will ship you the phone, given how low the final price is. He will probably make up an excuse not to ship you the phone (out of stock, wrong listing, blah blah blah), and then refund you (I you had paid already). If he did ship you the phone, you win. If he shipped you a super fake clone, Paypal will get your money back. The only thing you will lose is time.
I took a chance on a simular "deal" for a HD2 and I was sent a small pink noname brand(actually works, my woman loves it) and a FAKE Iphone 3G. Get you paypal refund info ready.
G
tsekh501 said:
Well, the picture was taken from some blog and the spec were copied from HTC website. That page alone can't tell whether the phone is real or not.
But as I said before, those Chinese clones of high end phones look really fake, and those Chinese sellers are not trying to scam people into believe that they are real. There is a market for cheap look-alike phones in China, and that market is what those "clones" are for.
People, the $170 final price is the result of an AUCTION, not a buy-it-now price. My bet is that this phone is real, but the fact that the seller is from China, together with the fact that he has 0 feedback, making no one wanted to bid on it. I highly doubt that he will ship you the phone, given how low the final price is. He will probably make up an excuse not to ship you the phone (out of stock, wrong listing, blah blah blah), and then refund you (I you had paid already). If he did ship you the phone, you win. If he shipped you a super fake clone, Paypal will get your money back. The only thing you will lose is time.
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Click to collapse
I had the same thoughts.
I will see what I do.
I have not paid yet and can back out if I like by cancelling my transaction before payment.
I emailed the seller and asked for real pictures, why he is selling, what the serial number is, etc. I will see if he answers.
Unfortunately the seller's English is pretty bad so communicating is difficult.
Thanks everyone for your replies.
HTC doesn't sell cellphones in China offically
ebay buyer protection isn't worth ****. I got screwed when buying a PDA a couple years ago. ebay contacted me and told me not to send payment as his account was suspended. Unfortunately, I already had and received a box with a small rock in it which weighed what the PDA should.
I got about $200 back from ebay but I paid the guy $600.
USE YOUR CREDIT CARD AND YOU'LL BE FINE. THAT'S THE ONLY WAY.
Here are my golden rules for ebay, I hope this helps ....
NEVER buy a 'brand new' phone from ebay. You probably wont ever be able to return it, and might not have any kind of warranty.
Never buy anything from a seller with zero feedback. You simply cannot trust them if they do not have any reputation.
Never buy anything from China (unless you are sure about the seller).
st0kes said:
Here are my golden rules for ebay, I hope this helps ....
NEVER buy a 'brand new' phone from ebay. You probably wont ever be able to return it, and might not have any kind of warranty.
Never buy anything from a seller with zero feedback. You simply cannot trust them if they do not have any reputation.
Never buy anything from China (unless you are sure about the seller).
Click to expand...
Click to collapse
Add to this list only buy form China if you think the money is worth the risk
But 170 bucks isnt worth it for me maby for you then take your chances
0 feedback seller from China...
I bought a while ago a Sony headset from China (was dead cheap so gave it a try), the seller had plenty of feedback and I eventually got the headphones. They looked so good, very real. But the sound... was worse than the cheapest pound store ones!! Funny thing is the seller disapperaed from Ebay straight after the paypal payment... no refund for the fakes. I def learned my lesson.
I have seen a lot of this fake seller in china, all of them have 0 feedback or some fake feedbacks. Usually the sell all phones they can in a short period of time, and after that you get nothing and they will delete their ebay account.
I hope this one is not like it
It's one of either two things.
You got scammed and will be sent nothing (Which is what i'm expecting)
Or
You're going to be sent a very very bad nexus one clone.
I want to get a new android device. I have fallen out of love with windows mobile. all the rom flashing.. the ORD flashing has left me STRUNG OUT!!
i have the AT&T Pure and my wife has the Tilt 2..
they are BOTH worth some bucks and could easily help fund our new android addiction!
so
where to sell them?!
i'm pretty sure no one on this forum wants "FOR SALE" threads..
so how about "where should i sell it?!"
ebay is a good place, but fees are high.
What prices you got on pure and tilt2.
eBay will get you the most exposure. You can also try the Marketplace forum on this website. Also Craislist, which will allow you to avoid shipping fees if you find a local buyer that can pickup. But neither the XDA Marketplace or Craiglist offer any type of protection from scammers.
I use ebay frequently. When buying, you take a risk, but when selling, I never ship untill payment has been recieved. I also always mention that It won't be shipped w/o payment in the item description. Actual pictures (and several) and good descriptions will get you the most interest and bids, in my experience.
Also, its a risk, but I generally seem to be able to sell things at a higher rate when I am starting at really low prices, as compared to when I have a starting bid close to what I actually want it to sell for. Your best bet is to search ebay for you phones, see how they are selling and what gets the best price.
I am looking to purchase one Tmobile failed me twice - PM me!!
Another eBay tip: Sellers with better ratings get more people looking at their auctions, more people bidding, and therefore better sell prices. If you don't use eBay much, or at all, you might consider having a family member or friend with more transactions under their belt to post the auction for you. Especially for an item like a phone, I would personally only buy from a seller with a very good rating, and with a decent number of transaction under their belt.
I'd be interested in either jsut the Pure or both of them together. Let me know shoot me a PM with how much you'd like to get for them.
Thanks,
CrimsonCadillac
I am in US so shipping from there is <$700 now,
is it still the cheapest now?
Will it be cheaper after 12/9 that the canadian version had come out?
Who knows if you'll have to pay customs fees... I paid the extra $50 ($764) to go with a US reseller but they're being sketchy at the moment... See my post (Negri Electronics is being sketchy).
I'd say go US but maybe not Negri.. I'm sure everything is fine but still... You could pay more than you think with credit card international fees and customs fees depending on the shipping company they use.
EDIT -- I JUST GOT MY SHIPMENT NOTIFICATION!! WHOOOOO
Emama said:
I am in US so shipping from there is <$700 now,
is it still the cheapest now?
Will it be cheaper after 12/9 that the canadian version had come out?
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Click to collapse
International pricing is pretty firm. The UK prices aren't going to be effected by whatever happens in the rest of the world. A lot of folks in the UK and EU buy their phones outright so demand is what drives pricing. The SGS2 stayed pretty firm for about four months and then started to drop a bit. It's still over $500 having been out since May. If you're importing, don't look for bargains and sales because they don't exist (through legitimate resellers). I've bought from both Clove and Handtec and was pleased with both.
Found this: http://welectronics.com/gsm/Samsung/SAMSUNG_NEXUS-PRIME-TITANIUM-SILVER.HTML These guys are located in Chicago and selling for $724.99. Supposedly these prices are wholesale to the public. Anyone ever dealt with this retailer before?
how much is it gonna be in Canadian GSM version?
I imported from clove.uk to the US and they were great service. Shipped on a Wednesday, got here that Friday.
Though I must say, it shipped with DHL and the packaging was kinda sketchy for a $700 dollar electronic device. It was in a plastic DHL bag and the box the phone came in was just wrapped in fine-bubble bubble wrap. No damage and it works fine, but still kinda irked me when I saw it.
BlazinGTI said:
Found this: http://welectronics.com/gsm/Samsung/SAMSUNG_NEXUS-PRIME-TITANIUM-SILVER.HTML These guys are located in Chicago and selling for $724.99. Supposedly these prices are wholesale to the public. Anyone ever dealt with this retailer before?
Click to expand...
Click to collapse
They have physical store, I might try going there this weekend, happened I'm in Chicago now
Sent from my Nexus One using XDA App
jabberwocky127 said:
I imported from clove.uk to the US and they were great service. Shipped on a Wednesday, got here that Friday.
Though I must say, it shipped with DHL and the packaging was kinda sketchy for a $700 dollar electronic device. It was in a plastic DHL bag and the box the phone came in was just wrapped in fine-bubble bubble wrap. No damage and it works fine, but still kinda irked me when I saw it.
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How much did you pay finally? Did you have to pay tax in the US?
I was thinking of getting one but not sure from which store
Sent from my Nexus One using XDA App
apratomo said:
How much did you pay finally? Did you have to pay tax in the US?
I was thinking of getting one but not sure from which store
Sent from my Nexus One using XDA App
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$694 or something like that, there were no additional fees besides the item and shipping.
BlazinGTI said:
Found this: http://welectronics.com/gsm/Samsung/SAMSUNG_NEXUS-PRIME-TITANIUM-SILVER.HTML These guys are located in Chicago and selling for $724.99. Supposedly these prices are wholesale to the public. Anyone ever dealt with this retailer before?
Click to expand...
Click to collapse
Their store is only a couple blocks away from my house never heard of them until now though!
Sent from my Galaxy Nexus using xda premium
I ordered two GNs from clove which arrived today. No import duties. I have a thread in this forum showing the current policy regarding importing cellphones to the US (with documentation from the corresponding government agencies).
As for the packaging, I too am a little disappointed that they only used bubble wrap and a dhl bag. The corners of the boxes where slightly damaged; however, the phone itself was fine.
I preordered mine from Handtec and the experience was awesome. I ended up paying around $700 total and somehow the phone got to me within one day!!! It was awesome to see that tracking from Fedex on the day it was shipped telling me it would be at my doorstep by the very next day before 10:30am... now that's fast, especially coming from Europe!
apratomo said:
They have physical store, I might try going there this weekend, happened I'm in Chicago now
Sent from my Nexus One using XDA App
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KiNG OMaR said:
Their store is only a couple blocks away from my house never heard of them until now though!
Sent from my Galaxy Nexus using xda premium
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BlazinGTI said:
Found this: http://welectronics.com/gsm/Samsung/SAMSUNG_NEXUS-PRIME-TITANIUM-SILVER.HTML These guys are located in Chicago and selling for $724.99. Supposedly these prices are wholesale to the public. Anyone ever dealt with this retailer before?
Click to expand...
Click to collapse
http://www.popularelect.com/Samsung-Galaxy-Nexus-Prime-I9250-Unlocked-Phone-p/nexusprimeinstore.htm
Popular Electronics, which is right next door to Overseas Electronics has it for $699 in store - cash only. I plan to go there this week and buy myself one. $700 is the cheapest I've seen it go for. I've bought a phone and sold a phone from them before so they're legit.
http://dl.dropbox.com/u/108564/IMG_4995.PNG
I decided to email Popular electronics about the Galaxy Nexus and it seems like they're willing to bargain about the tax. Chicago has ridiculous tax at 9.75% so the phone would have been $767.15. With a simple email, they were willing to do $710 flat. I'm sure when a little more persuasion, I could get them to $700 or throw in a free case. Just a heads up to all the Chicagoans. Probably pick this up this weekend.
jekyoo_style said:
http://www.popularelect.com/Samsung-Galaxy-Nexus-Prime-I9250-Unlocked-Phone-p/nexusprimeinstore.htm
Popular Electronics, which is right next door to Overseas Electronics has it for $699 in store - cash only. I plan to go there this week and buy myself one. $700 is the cheapest I've seen it go for. I've bought a phone and sold a phone from them before so they're legit.
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jekyoo_style said:
http://dl.dropbox.com/u/108564/IMG_4995.PNG
I decided to email Popular electronics about the Galaxy Nexus and it seems like they're willing to bargain about the tax. Chicago has ridiculous tax at 9.75% so the phone would have been $767.15. With a simple email, they were willing to do $710 flat. I'm sure when a little more persuasion, I could get them to $700 or throw in a free case. Just a heads up to all the Chicagoans. Probably pick this up this weekend.
Click to expand...
Click to collapse
Don't you find it kinda shady that they're cash only and are willing to negotiate to remove sales tax? lol. I'm sure its fine. Just sayin'.
That does seem odd that they have a cash only policy. Really weird for an electronics store. Maybe they have a no receipt policy too.
But back on topic, I just bought my nexus from clove last night. Order is processing and now it's just a waiting game!
Sent from my LG-P999
When paying with cash, it's always considered under the table. They probably don't file their taxes legally so it helps them when people pay in cash. Good for both parties. They're a small electronics store, nothing huge but they do carry the latest phones.
Not sure about the receipt policy, probably isn't one but as long as it's brand new, I'll be happy.
jekyoo_style said:
When paying with cash, it's always considered under the table. They probably don't file their taxes legally so it helps them when people pay in cash. Good for both parties. They're a small electronics store, nothing huge but they do carry the latest phones.
Not sure about the receipt policy, probably isn't one but as long as it's brand new, I'll be happy.
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You forget about the third party. The government and all society that utilizes tax money. (Including yourself)
Taxes are there for a reason and should not be avoided by dodgy business practices.
I would check the phone out in-store to reduce your risk of having to return the device since you may not be able to.
Sent from my LG-P999
diablos991 said:
You forget about the third party. The government and all society that utilizes tax money. (Including yourself)
Taxes are there for a reason and should not be avoided by dodgy business practices.
I would check the phone out in-store to reduce your risk of having to return the device since you may not be able to.
Sent from my LG-P999
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Click to collapse
Of course it will be checked.
Tell that to Apple, Google, Facebook, Microsoft, IBM, Oracle and so on. They all dodge taxes. What they're doing it is legal but it's effects you also. It always seems like when a little business does it, they should be shunned by their practice. The way they're doing it is probably illegal but it's still dodging taxes.
http://publicintelligence.info/google-3-billion-tax-loophole/
Don't assume that paying with cash is always considered under the table.
Another reason for the cash policy is that is removes the credit card processing fees for the transaction. Depending on their processor, it should be around $0.25 + 2% of the transaction amount. So on a $700 transaction, that is roughly $14.25.
(American Express' fees are around 3.5%, so the cost on that transaction is around $25).
If you are a retailer, that extra credit card fee hurts quite a bit. Think about that the next time you buy a pack of gum with your credit card.
http://truecostofcredit.com/378767
That being said, in this instance their's a good chance that this is under the table. I would much rather buy the phone on my Amex and get the additional warranty they provide. Also, why not just import it from clove for $670 rather than paying $700 cash? Makes no sense to me.
jekyoo_style said:
When paying with cash, it's always considered under the table. They probably don't file their taxes legally so it helps them when people pay in cash. Good for both parties. They're a small electronics store, nothing huge but they do carry the latest phones.
Not sure about the receipt policy, probably isn't one but as long as it's brand new, I'll be happy.
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---------- Post added at 04:21 PM ---------- Previous post was at 04:17 PM ----------
jekyoo_style said:
Of course it will be checked.
Tell that to Apple, Google, Facebook, Microsoft, IBM, Oracle and so on. They all dodge taxes. What they're doing it is legal but it's effects you also. It always seems like when a little business does it, they should be shunned by their practice. The way they're doing it is probably illegal but it's still dodging taxes.
http://publicintelligence.info/google-3-billion-tax-loophole/
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Click to collapse
Very good point.
Just out of curioustiy will HTC honor the warranty? I got.it of eBay from a store and am curious if we get it?
Sent from my HTC One X using Tapatalk 2
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
MadHatter01 said:
Yes, you should have a 1 years warranty on it. You can call them and ask. Its a pain to use. You have to mail in your phone and its takes 2-3 weeks to get it back.
Click to expand...
Click to collapse
Expansys-USA says all the One X International units they sell have a standard 2 year warranty from HTC, not one.
There's a two years repair warranty from HTC. But they take like 2 weeks and sometimes don't fix.
Sent from my HTC One X using XDA
I called HTC and they said no!!!!
Sent from my HTC One X using Tapatalk 2
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
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Click to collapse
I have proof of ownership and the store I got it from said they get it directly from HTC.
Sent from my HTC One X using Tapatalk 2
VtHondaGuy08 said:
I have proof of ownership and the store I got it from said they get it directly from HTC.
Click to expand...
Click to collapse
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
I recently made a claim with HTC USA for my One X as the USB/charging port stopped working. The guy who took the call placed me on hold to see if the phone would be covered under the US warranty as the phone was from a different country. He came back on the line and said it was good to go and I wouldn't have to call HTC in the country of origin to file the claim. Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
nooomoto said:
Now whether or not they will cover the defect under warranty is in question as I have unlocked my boot loader and flashed a custom ROM. Phone is still in transit to HTC in Texas as of right now.
Sent from my Xoom using XDA Premium HD app
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And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
I think it comes down to who answers the phone call. I had an unlocked vivid purchased on eBay three weeks of use resulted in a dead speaker. Contacted HTC shipped the phone got it fixed, no receipt, sales record, etc required they track all that by imei number I believe.
Plus never ever tell them you purchased it from a "friend" or eBay. Simply lie, if that goes against your moral character that's understandable. Despite what sellers state on eBay unless you can confirm they are an authorized re-seller/seller HTC doesn't legally have to honor the warranty as you would be owner number 2 even if the phone was never turned on.
Sent from my HTC One X using xda premium
BarryH_GEG said:
And when they look at your receipt or ask you for one if you didn't send it in at the same time. Great news though if it works.
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I do have the receipt, however I wasn't asked for one either on the phone or in the email with shipping instructions.
Sent from my Xoom using XDA Premium HD app
BarryH_GEG said:
Here are the warranty terms:
This limited warranty shall apply to the HTC product (the “Product”). HTC warrants that the product is at the time of its original purchase free of defects in materials and workmanship (“Limited Warranty”).This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product (“Customer”). It shall neither exclude nor limit.
a) any statutory rights of the Customer or
b) any of the Customer’s rights against the seller/dealer of the Product.
2. This Limited Warranty shall last for twenty four (24) months from the date of original purchase for mobile devices and twelve (12) months for accessories (whether included in the mobile device sales package or sold separately) other than the media on which any software is provided, CDrom, memory card. (“Warranty Period”)
Customer shall present the PROOF OF PURCHASE upon claiming this Limited Warranty. This Limited Warranty may not be sold-on, assigned, transferred or given to any subsequent purchaser or acquirer of the Product. This Limited Warranty is only valid and enforceable in the countries where the Product is sold. Moreover, if Product is returned to be repaired under this Limited Warranty in the place other than where you purchased, HTC attempts to repair such Product but can not guarantee the outcome. Warranty service availability and response times may vary from country to country and may also be subject to a registration requirement in the country of purchase.
So here's why you're screwed...
- You're not the original purchaser
- You have no proof of purchase from an authorized reseller
- It was sold outside the country of intended sale
Samsung's policy is similar. Here's some advice on grey market phones. If you buy it from an authorized reseller in the country of intended sale you're covered. Handtec and Clove in the UK are authorized resellers and you have the benefit of a 24 month (vs. 12 month) warranty. Negri and Expansys-USA also handle warranty repairs for their customers by sending the phone to one of their overseas affiliates. Buy it from NewEgg, Amazon, eBay, and CL and you're on your own; meaning there is no warranty. And if they tell you differently they're lying.
SquareTrade covers grey market phones but you'll still need a receipt. They work with eBay and Amazon so purchases there may qualify. You'd need to verify that with ST.
Grey market phones aren't for everybody.
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While this is true, the country bit is not always enforced, especially for international phones. There are already multiple stories of HTC accepting repairs for example, for a UK phone sent in for repair in Germany/France/Somewhereelseineurope. Something I have come to understand about HTC is they are not Apple (for whom I used to do phone service). They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
kamui957 said:
They are a lot more forgiving about the international nature of many of their phones and tend to cut you a bit more of a break so that you continue to buy their phones up front
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Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
I wish I could find the email of someone higher up the HTC food chain and email them about the problem, I think its crazy they wouldn't honor the warranty.
BarryH_GEG said:
Great to know. I'm used to dealing with Samsung and their Nazis when it comes to warranty enforcment. My i9100 is in the UK as we speak getting its bezel replaced so I can sell it. On paper, HTC and Samsung look about the same. With Samsung you know you're screwed. It's kind of rough with HTC because you won't know you're screwed unless you are.
This guy was just refused service on his international One X.
http://forum.xda-developers.com/showthread.php?t=1631939&highlight=canada
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I thought samsung was good and at least replaced phones if it was their fault......no?
BarryH_GEG said:
1) If you bought the phone in the U.S. the warranty is automatically void because it was sold outside the country of intended sale. HTC doesn't offer unlocked phones in the U.S. therefore no reseller is authorized to sell it. A U.S. receipt for a device not offered in the U.S. isn't going to cut it with HTC.
2) Whether from an individual or a reseller, it is highly unlikely that whoever you bought it from got it directly from HTC. Most likely they purchased it from an overseas reseller or distributor who themselves may not be authorized by HTC. Therefore, in HTC eyes, you're not the original purchaser.
The manufacturers don't want people buying grey market phones and enforce the warranty terms very strictly. Outside of buying it abroad from an authorized reseller or Negri and Expansys-USA you have no warranty protection and HTC really doesn't care. The One X is my fourth imported device and there have been horror stories on every forum when people discover that they have no warranty. At this point, your best bet is seeing if SquareTrade will cover it. If who you bought it from intentionally misled you might try and reverse the sale.
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I recently ordered unlocked HTC One in USA from HTC