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Desire description changed to - "THE HTC DESIRE IS NOW IN OUR WAREHOUSE - PLEASE ALLOW 7 DAYS FOR DELIVERY."
If mine's not posted on a next day delivery today then I won't be able to get mine till Wednesday. Fingers crossed.
I reckon they probably don't have them, They offer next day delivery so if they took delivery on the 7th like everyone else (or have it shipped direct from the distributor) they would still be within the 7 days,
All their other handsets just say next day delivery. See the attachment for a laugh
Im not in the UK or I would call them to see if I can pick one up
I ordered with them last week. I might give them a call in a sec.
If it's in stock and I've paid for next day delivery I should get it tomorrow?
I wonder if they're telling porkies to get more orders in?
I'm just in a live chat with them and have just been told they won't have stock 'til tomorrow and to expect delivery next week as planned.
So the claim that they're sat in their warehouse might be a touch ambitious!
i just did live chat with them as well and they are shipping when it is released sim free, so i suspect they do have them in but are not allowed to ship until the 1st but then you have a bank holiday weekend so that would mean next day would still be the 6th as quoted.
I ordered yesterday and emailed them to see if my order would be sent out in the first batch this week, but got a reply saying it would be with me this week.
I think the person who sent email back to me forgot about bloody easter weekend so it will be next week I imagine.
Damn you Jeebus !!!
Also ordered from MPD and spoke to them on live chat. Sounds like they have to abide by the official date and indeed said they'd be shipped 6th/7th.
I concur
Also just spoke to MPD and they say stock comes in tomorrow but they will not start shipping until Tuesday.
I have another T-Mob account (for my son) and received a text on that one saying that the new number is now active. Does that mean they will charge my account from today or when I put the SIM in the phone?
It shows up on my T-Mob on-line portal jobby now.
Tom
i'm also a lil annoyed because i have noticed they are now doing the phone free on £25pm contracts and i paid £6 its not going to break the bank but still if i have to wait and get it the same time its a tad annoying. But yay not long now \m/
Have you contacted them about the price change?
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
Are MobilePhonesDirect phones Sim-Free? If they are:
WHY are their PAYG price and Sim-Free price sooo Different??? (For the desire!)?>
turnipman said:
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
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I had the same thing. I expect prices to drop, but not in the space of 2 days. Suffice to say, I sent them an email pointing this out and got told that once I have my phone if I get in touch again, I'll get refunded. Worth emailing them
Inertia
Once you have your phone they are expecting you not to bother.
turnipman said:
Once you have your phone they are expecting you not to bother.
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I can imagine, unfortunately for them I certainly will be bothering them!
Now they're saying 3 days for delivery instead of 7...
3 working days. It'll still be around the 6/7th when we receive them.
Anyone had a dispatch email from them yet?
I phoned this morning to make the point that they had them in stock, I'd paid for next day delivery, so I should expect it on Tuesday, right?
I was told that they've got 1000 in stock, 600 pre-orders and are starting on dispatching them today. Some will be going out today and some on Tuesday.
They guy was pretty noncommittal.
The wait is agonising!
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
hboos said:
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
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Mine's on contract. tmob.
Price of phone was £5.99 and they've now reduced it to free on that contract
mine has not changed to sent yet and i was in town today and they have them in stock in our tmobile shop ready to sell tomorrow, i was thinking it may be worth a trip down, see if they will match the deal and then cancel the one for mpd. I also had a phone call from vodafone saying they are selling the now (early) but they could not match the price though not far off.
Just got back from the AT&T store and had a chance to play with the 900 while I was there. Spoke with the manager for a few minutes who mentioned that there 'may' possibly be some sort sales promotion for the 900 that will soon be announced at all AT&T stores. Seemed like he knew what it was, but wasn't giving up the goods. Also he alluded to an earlier than April 8th release date.
Just throwing it out there.
Well, for what it's worth, if you go to the Nokia site they have a countdown clock. The clock points to Friday, not Sunday.
Nokia supposedly booked times square for a release party on Friday at 7pm.
For what it's worth, I stopped by two ATT stores on the way home:
One swore the launch was the 14th, and if I preordered, I'd be able to pick it up that day.
The second said if I preordered now, my phone would be available in 14-21 days according to their system.
Figure I'll just stop by on Monday and pick one up from one of the worthless ATT stores in my area. May have to stop by on Friday/Saturday as well as see what's going on, as a launch on the 8th when the stores are closed has all the employees baffled.
Promotions
My Understanding is only "Corporate" Stores are going to get the device early. I tried to preorder The Lumia 900 online as an upgrade. I could not do it online and was directed by customer care to go to one of 3 Corporate stores in my area (Fresno, Ca)On 3-30-12 to complete the order. One of the reps I know there said Nokia is pulling all the stops. All the reps in store have Lumia's, some black ones, some Cyan ones. A rep from Nokia actually came to FRESNO to train and show the features of the phone and share marketing tactics. The rep said that this was a first as all the training for other phones, including the I Phone took place at out of town meetings. He said the Nokia is going first class all the way and the promotion in store will be substantial, and was confident they would have product in store by Easter Weekend.
CrownSeven said:
Just got back from the AT&T store and had a chance to play with the 900 while I was there. Spoke with the manager for a few minutes who mentioned that there 'may' possibly be some sort sales promotion for the 900 that will soon be announced at all AT&T stores. Seemed like he knew what it was, but wasn't giving up the goods. Also he alluded to an earlier than April 8th release date.
Just throwing it out there.
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Is the promo free phone on new plan ? That is already known. Also Amazon has the phone for a penny. If they have something else as a promo beyond this, that would be pretty amazing.
PaullikesWINMO said:
Is the promo free phone on new plan ? That is already known. Also Amazon has the phone for a penny. If they have something else as a promo beyond this, that would be pretty amazing.
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Wish I knew, but he wouldn't say. Just said to keep my ears open as it would be announced soon. I'm hoping its something good, and not just an accessory or two thrown in.
If you wait until it's available at Costco, they usually throw in a car charger and case and tax is only charged on the price that you pay, not the retail price of the phone.
Not sure if it's going to be available at Costco on launch date though. A few days wait might be worth it though to save some extra cash and get some freebies.
Any word on the promo ?
Haven't heard anything on my end. Plan on stopping by the local att store after work to see if I can prod more info out of them.
I'll take some nifty new Nokia Lumia 900 accessories like a case or bumper.
$50.00 with 2 year contract at all corporate stores in New England (including upgrade, which I did)...
Even though their price tags say $100 (or $99.99, whatever)
[edit] http://www.engadget.com/2012/04/10/nokia-makes-lumia-900-free-to-all-att-customers/
So I just preordered the 360 from clove as they are the only ones I found in the UK allowing a paid preorder and not just a registration link.
I'm a bit sore that we have potentially a 8 week wait(or more if they have a lot of preorders), but I've been looking forward to this so I took the plunge.
Anyone else in the UK Preordered?
Yep, pre-ordered from clove here as well (black on black). If I don't like it I can always stick it on ebay or something - pity we UK'ers always have to wait for new tech
Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
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I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
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That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk
Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
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Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
Sent from my SCH-I545 using Tapatalk
Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
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I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
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Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
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zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
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I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
Sent from my SCH-I605 using XDA Free mobile app
I haven't seen any pre-order thread opened up yet on the forums for the Z Fold 3 so figured it's about that time! Who else is up for constantly refreshing the order page and checking if FedEx slips have been created?
Ordered: 8/15
Items: Z Fold 3 256GB Phantom Green, Watch 4 Classic 42mm Silver, Buds 2, Spen + Case
From: Samsung US website
All items still show 'preorder' on Samsung page and set for delivery 8/30 except for the Watch 4, which shows as 'In Process' and delivery for 8/27. I have a FedEx label created for estimated ship date 8/23 and delivery 8/25, which I'm assuming is the Watch 4.
I haven't been this excited for a phone in a while, looking forward to tracking the progress with everyone!
Order Date: 8/11
Expected Delivery: 8/27
Items: Galaxy Z Fold3 5G 512GB (Unlocked) Phantom Black
Galaxy Watch 4 Classic 42mm Black
Galaxy Z Fold3 5G Flip Cover with S Pen, Black
Order Date: 8/15 (after canceling my 256gb because the app gave preorders 512gb for free as of 8/15)
Expected Delivery: 8/27
Items: Galaxy Z Fold3 5G 512GB (Unlocked) Phantom Black
Galaxy Watch 4 Classic 46mm Silver
USB 35 Watt Duo (Samsung App Gift)
No labels in FedEx yet. Do you think something is wrong? Should I go to FedEx today and just camp out for a week? What if they didn't get the order? What if my order has covid? Can't wait to hear all the noise next week when T-Mobile ships theirs and Samsung still hasn't shipped unlocked. Oh I do so love this time of year!
i ordered a black 256Gb. Too early to expect shipping info.
Yea i preorder day 1.
FedEx app has a tracking number but its just label created.
I did happen to go back and order a s pen fold which will be here tomorrow.
Bit as samsung has always done. They will start shipping the day before release.
Pre-ordered 8/15, my work had a 10% discount for us on the Samsung store so that saved me a cool $200, plus still got the extras.
Fed Ex tracking already up, says expected delivery 8/24 but that'll change for sure. Can't wait!
How do some of you get tracking numbers? Maybe because i did not order from Samsung?
ronaldheld said:
How do some of you get tracking numbers? Maybe because i did not order from Samsung?
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I did and no tracking number yet. Ordered 8/15. I think that they're than likely have pallets that hit a point in distribution where they are tagged for shipping. As QTYs are available for certain regions, you get early tracking. The rest get it the same time, just behind the other ready to tag one's.
Poland, ordered 16.08. I have response from T-Mobile - till 5 working days.
Hi French, ordered fold 3 256 black on 12.08. My package in the way today. Reception tomorrow
Pre oder August 11 and still says processing already charged my account 4 days ago paid in full,still says August 27. I'm from California. Order the unlock version. On a side not last year my fold did not get out until the official launch date September 18. Usually I oder my phones with Verizon, they tend to always send phone like 5 days before launch date
ronaldheld said:
How do some of you get tracking numbers? Maybe because i did not order from Samsung?
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If you get an account with FedEx, you can see a package notice there as soon FedEx gets a shipping label request.
ronaldheld said:
How do some of you get tracking numbers? Maybe because i did not order from Samsung?
Click to expand...
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Sign up to fedex home delivery.
It will let you know when you have a oackage coming.
I have my tracking number already. 2.0lb for the bundle i got.
Eta aug 27th.
But no word from samsung or movement.
Basically when they make your order they make a tracking number also and it goes into fedex system.
Oh and my s pen fold did come today. Feels nice
Oh I don't even have a Fed Ex account, my order details just updated with tracking information yesterday.
Anyone use samsung financing? I am wondering if because I canceled an order prior some algorithm held mine from being shipped in case I bailed again ha.
i also have a FedEx shipment notification with an estimated ship date of 8/23 and delivery date on 8/25.
I have no account with Fedex, maybe that is a reason. I was told it could ship vis UPS.
So I ordered and money was taken out of my account right away. I did save my order number but no order info in my account. I have to search for it. I did contact live chat and they said i was going to receive something by the 17th, that didn't happen in which i didn't expect it to. No order update yet just an email this morning saying my order was still on track to be received by the 27th
Pre-Order 512GB Fold 3 with Watch 4 Classic all on Aug 11th expected delivery date is Aug 27th
Samsung website just say "In Process" no tracking #. Midwest US
I got a mysterious email today that said it was an update for one of the items on my order ####, and to check my order online and that it will deliver on the date stated there. I did nothing to spark that.
Date says 8/27 for the watch and the phone. Odd but that too might be automated for those without tracking #'s after a certain amount of time