[Q] Free Note 4! - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

Hello friends. So I preordered My Galaxy Note (4) a week ago and I traded my Galaxy S3.... Sprint Store called me yesterday and they said come and take your phone.
Now I got my phone, and I check my sprint account online but I'm still eligible un upgrade. Basically I got the device without using my line's upgrade. I called sprint to make sure if my line still eligible un upgrade and they said sure, it's eligible and you can get a new phone at any time!
Also Three or four weeks ago I upgraded IPhone 6+, and according to my sprint account, I'm still eligible un upgrade, I've never seen this issue before.
To make it easier to understand, I have 10 lines and I upgraded 2 of them last few weeks, but still my all lines are eligible un upgrade, I even called sprint to make sure if in fact this is true, and they said sure, all your lines are eligible an upgrade.
So my questions is: Did they forget to update my contract, or they actually did this by propose . I honestly don't know what to do and I'm thinking maybe calling sprint and tell them that I have free Two phones! Any advice would be appreciated and sorry my bad English guys.

I had situation like this 4 months ago, upgraded 3 lines and system did not "pick that up" and I was eligible for upgrade for promo price for another two months. Nothing in 2 months. After 2 months I am "still eligible for upgrade" but not for promo price anymore, they are offering me easy pay (per month). My guess is this will get updated itself in near future, but who knows miracles do happen .

I had that before too...use it before you lose it!! I was waiting for the note 2 to come out back then...waited 6 months then it was gone before the note 2 came out..I was sad

Thanks guys, but it looks like your situation was quite different than mine. I got these two phones for easy pay way not yearly upgrade

Related

Upgrading from DInc Before 2 Years Up Cost?

I have a Droid Incredible that I got probably a week or two after the release date (somewhere around May 2010). So my 2-year contract ends around the first or second week of May of 2012. My Dinc is pretty much dead, lots of problems with it now and I need to replace it before May. I was wondering if anyone in a similar circumstance (or anyone who knows) can give me an estimate on how much it will cost to upgrade to the GNex tomorrow? I also have a employer discount of 20% monthly and 25% on accessories (if that has any effect).
Also, in case it matters, my name isn't set as the owner of the Family Plan that I am on but I do have the main line that the Plan is attached two (the other two lines on the family plan are the added lines). Not sure if I need to get him to come with me (we live 2 hours apart) or if getting him on the phone/knowing his SSN would be enough to allow me to upgrade. I will be paying for it in cash so I don't need to charge it to the monthly phone bill.
Thanks,
Steven
I don't believe you can get an early upgrade until 20 months into your contract.. so you would have to wait until January to get it for $299.. Otherwise it will most likely be $649 off contract if you really can't wait..
That would really suck considering it is only like $150 for the ETA. They can't let me pay the $150+300 for the phone? I guess I can wait until mid January but my phone sometimes goes days where it reboots every 10-15 minutes plus even with the extended battery it can be 10% by like 1pm (used to last 2 full days easily). Some days it is virtually impossible to use and I just leave it at home. (sorry for ranting, lol)
Tytanius said:
That would really suck considering it is only like $150 for the ETA. They can't let me pay the $150+300 for the phone? I guess I can wait until mid January but my phone sometimes goes days where it reboots every 10-15 minutes plus even with the extended battery it can be 10% by like 1pm (used to last 2 full days easily). Some days it is virtually impossible to use and I just leave it at home. (sorry for ranting, lol)
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Haha no worries, I was in this position before my Nexus with my original Droid
You can certainly try, it depends on who you talk to really.. if you talk to someone who is having a particularly good day that has enough authority (I'm assuming a store manager could do this) then you might be able to get it a month early, who knows.. worth a shot. Goodluck
I have a Droid Incredible and Verizon shows I am eligible to upgrade. I had already planned on upgrading to the Nexus but I accidentally killed my phone over a month ago which made me even more anxious.
I don't think I upgraded to the Incredible right away (at release) but I might have. Still only a two week difference and I was eligible to upgrade (with a renewed contract) back in November for sure.
sglasgowaz said:
I have a Droid Incredible and Verizon shows I am eligible to upgrade. I had already planned on upgrading to the Nexus but I accidentally killed my phone over a month ago which made me even more anxious.
I don't think I upgraded to the Incredible right away (at release) but I might have. Still only a two week difference and I was eligible to upgrade (with a renewed contract) back in November for sure.
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Click to collapse
I got my OG Droid a week before the dInc came out, and I was eligible on 12/3... so those of you who bought a dinc day of, or really early on, may be eligible right now or very very soon.
That being said I spoke to a guy who got me my Rezound a day early (I returned it because it was bad, 2 of em) because I was going out of state and I just went about it not expecting them to help me but asking kindly for some help because my OG Droid's headphone jack is all but shot and I use it to listen to music in my car.
Dont know if it will work, but only a manager can force the system to let you get an upgrade early. Worth a shot, just dont get your hopes up. Good luck.
Edit: I just read about the not being the primary / authorized person on the account to make changes, you may run into a lot of road blocks. You may have to have the account owner call up Verizon and see if there is anything they can do to get you authorized to make changes. Even though you aren't charging the phone to the account. If you are paying the subsidized price for the device you are infact signing a contract that binds that line up for a set amount of time. (2 years most likely)
don't let the responses discourage you. I signec a 2 year this past march & got the thunderbolt. in october, the thunderbolt started having some "big" issues & I wasn't paying for insurance so decided to call 611 for the hell of it and see if they'd do anything for me.
they ended up offering me an early upgrade!
which I eventually used for the rezound and exchanging tomorrow.
definitely call them & see what they can do. I wouldn't bother going to a store as they'd just tell you to call anyway.
Early Upgrade
If you signed a "New Every 2" plan before Jan 2011, you should be able to upgrade your phone after 12months. VZ will tell you that's there's a $20 charge for upgrading early. This is an optional charge. I upgraded from my OG Droid (bought 11/09) 13months later to the Droid X on 12/1/10. Charged the extra $20 bucks. I signed a new 2 year contract (ne2). I just upgraded to the Droid RAZR on 12/3/11. When I upgraded to the RAZR, they waived the $20 charge.
After Jan/2011 VZW did away with the NE2 plans and now enforce the 20month upgrade discount policy. Now I'm not sure how this affects you when you are not the primary on the account. But I would at least look into it. Also if you go through multiple phones, talking to Customer Relations not service might help you get an early upgrade for repeat problem phones.
I tried Amazon Wireless and it said I wasn't eligible, so then I tried LetsTalk. They said I am not eligable until 1/4/12 so that is only 20 days from now. I am going to call Verizon this evening or tomorrow and see if I can get them to bump it up less than a month so I can purchase it earlier, otherwise I guess I can wait until January 4th.
It also said I can order it now and they will hold it for me until the fourth. LetsTalk's price is $174.99 for me to upgrade so I may order it now to lock in that sale price, though it would suck if they or somewhere else got a better deal by then. Hmm, decisions..
I emailed Verizon last week and they just called me back and left a voicemail saying they will let me get my upgrade early! I have to call the specific person back and I hope she will enable my upgrade not just force me to buy it through her (Verizon) instead of being able to get it though Amazon or LetsTalk since I would be saving $125. I will let you guys know in case anyone else is interested in upgrading early.
I was able to upgrade early despite being in contract only 8 months in with my Thunderbolt. I had to agree to buy some accessories which came out to be about $400 total but it sure beat the price of paying $650 + tax for another 8 months extension.
It all depends on who you talk to I guess.
I had the dinc and got it about 3 weeks after release. I got my nexus on Thursday and just had to pay the $20 early upgrade fee. Was about $360 when it was all said and done. Go to your store and just ask. Doesn't hurt.
Sent from my Galaxy Nexus
I had to buy it through Verizon but she discounted it so it wasn't the full $300. I should have it in two days and I already purchased a screen protector and also the extended battery for $25. A nice Christmas present to myself.
I too came from having a Dinc. I got my Dinc in July 2010. When I was on VZW website it said I was able to upgrade back when the T-Bolt came out. I just waited till the GN came out and ordered it and only had to pay the $299 + tax. Nothing else. Was disappointed no discount like the old days w/ new every 2 years but oh well. I was even able to bill to my account w/ free shipping and just got it and life is good.

Sprint keeps changing my contract date

I know this may not be the best place for this but and I never rant but I am pissed and figured everyone in this forum has sprint as a carrier so i would like to get some feedback. Ill try to make this short and add to it if i get any responses.
I bought eh Evo on a 2 yr contract june 2010. in sept of 2011 i bought the galaxy 2. after 3 days i returned it due to LOS. at the time of purchase i asked the rep "if i return this phone will my contract date revert back to june 2010" he said yes. well i returned the phone and a week later when i called to check my contract date it had been changed to sept 2011. I explained the situation after being on the phone for hours and having to fax over receipts and call multiple times over a months period it was "resolved". in Dec the LOS was resolved so I paid full price for the galaxy 2 at Walmart so my contract date wouldn't change. I activated the phone called a week later to check my contract date and it was still june 2011. yesterday I called to add a phone to my line but out of curiosity i asked about my contract date and was told Dec 2011. I had to search for the receipt, fax it to sprint to prove I paid full prince for it and was on the phone for 2.5 hours 3 different times. I told them prove to me that I signed another 2 year agreement. finally I just hung up because it was unbelievable that the reps had to read my notes each time I called and didn't interpret it right. so i had to explain all over again. Finally some lady called me back and resolved the problem. I was so damn pissed and she kept saying please calm down sir i understand you frustration. I calmly said no problem Ms. just tell me how this happened and I will understand. she replied " it seems someone went into the system and changed you date for no reason". My question is would you stick with sprint knowing that this has happened more than once and i have to hold on to receipts on phones that a no longer own just to prove something that was supposedly resolved? I have the receipt for my evo because i still own it and for my second galaxy 2 because I still own it but now it seems i have to keep every receipt even if i don't own the phone anymore. The only reason I may stay is because Whenever i get a tmobile phone i go over 5gb in less than 2 weeks. They have me trapped.
Unfortunately it seems like you added a line. When you add a line on sprint even if you are using your own phone, a new line comes with a 2 year contract with sprint, which to me makes absolutely no sense at all. If you had only switched the phone on to your current evo line the contract date should have remain the same, but from reading what you had wrote up there. It looks like you add a second line while paying full price for the phone.
im0rtalz said:
Unfortunately it seems like you added a line. When you add a line on sprint even if you are using your own phone, a new line comes with a 2 year contract with sprint, which to me makes absolutely no sense at all. If you had only switched the phone on to your current evo line the contract date should have remain the same, but from reading what you had wrote up there. It looks like you add a second line while paying full price for the phone.
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Click to collapse
Nope same number = same line. I used to swap out phones on a weekly basis by just changing the msl and some other number directly on the phone. and ike i said after a week or so after activating this phone i checked to make sure that my contract date didn't change and at that point it had not. someone had to have manually went into my account and changed it. the lady who finally resolved the situation even said someone did something the shouldn't have.
I has similar issues years ago and told Srint to go eff themself and went to Tmo. Only came back to Sprint because I got married and wife had them. Tmo service is much better but gotta keep wife happy.
Sent from my SPH-D710 using Tapatalk

at&t and verizon upgrade dates

i was informed by a guy who commented on my post on the at&t facebook page, that if your upgrade was after march 1, 2012, that verizon and at&t will add another 6 months to your contract. what do you all think about this, and more that these 2 phone companies are being backed by the us government?
Didn't you sign a contract that stated the term of the agreement was 2yrs? If so, if they change anything on your contract, they are guilty of breech of contract. Why would they want to extend the period of your contract anyway? That's saying, we won't let you spend another $200+ for a new phone, for 6mo longer. Doesn't make sense.
here are some sources for you...
http://www.engadget.com/2013/06/09/att-extends-upgrade-period-to-two-years/
http://www.engadget.com/2013/04/12/verizon-upgrade-eligibility-extends-to-a-full-two-years/
in short, it used to be at the 20th month, you can upgrade and re-new your contract. but now, you have to wait until the 24th month.
but i believe this only applies to new customers/contracts/renews.
I think this is great.... I have been wanting to leave att for years, but I always see the shiny new device when 20 months rolls around and end up buying it. Now next time I am eligible for an upgrade my contract will be up too, so moving to another carrier will be much more tempting.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 4 Beta
If you buy a Nexus, or any phone, outright they won't haveyou under their thumb
They can change the upgrade dates if they want
I Did a cross upgrade with my wifes account back in Dec. They messed up the order and sent 2 s3 for free and gave back the upgade eligability for my wifes line. Today I called to ask about cross upgrading again. Both of my s3's have cracked screens. I don't have an upgrade available for my line until Dec. 2014. Told them I wanted a cross upgrade and why. They responded by offering me an early upgrade on an S3 for $1 or the s4 For $100 on my line. And still left my wife's line upgrade in place. Waived the activation fee and overnighting it for free. So in 6 months I have gotten 3 s3's for a total of $1(that includes upgrade fees and shipping) and I still have my wife's upgrade for later when I want either the s4 or whatever. The customer rep was very upfront with telling me that they can waive whatever they want including upgrade dates. I still have unlimited data and I pay a great rate because of my companies discount. So all in all I have always been a fan of ATT and it's customer care department. Just be polite!!
Oh and they can't do anything for Iphones. Another reason to stay android.

Refund Note 7 but keep upgrade

Has anyone talked to Verizon about returning the Note 7 but keeping the upgrade until a new phone comes out? Everything out now just doesn't suite my needs, and I don't want to buy an 8 month old S7 Edge that isn't going to replace my Note 5 or 7.
I chatted with Verizon, and was told that if I simply returned the device, whatever I activated on the line (even my old Note 5) would effectively x-out my upgrade even if it wasn't a brand new phone or an upgrade.
Now, one interesting thing is the upgrade is on my wife's line, but the phone is on my line... So question 2, would that work the same?
That's ridiculous. How would activating an old phone be using up the upgrade. I'm going to call myself in a few and see what they say because in my case. I no longer have my old phone so I'm buying one from someone this weekend to be able to activate it in place of this note 7. Dammit what a mess this entire thing has been.
Sent from my SM-N930V using Tapatalk
ACR_Manny said:
That's ridiculous. How would activating an old phone be using up the upgrade. I'm going to call myself in a few and see what they say because in my case. I no longer have my old phone so I'm buying one from someone this weekend to be able to activate it in place of this note 7. Dammit what a mess this entire thing has been.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I agree, it's BS when everything else fails to compare. If that is the case, I'll buy an iPhone 7 plus and ebay it.
Ok I just got off the phone with Verizon cs. The rep I spoke to was real nice and she knew her info.
I asked her if I activate my old. Phone will I still have my upgrade and she said YES.
She says I can upgrade at anytime.
I then asked since Verizon canceled the contracts what to keep me from staying with my phone and not returning it. She said EVENTUALLY THE COMPANY WILL HAVE AN AUDIT AND THEY WILL THEN SEE THAT THOSE PEOPLE WHO STILL HAVE THE NOTE 7 HAVEN'T RETURNED THEM AND WILL EVENTUALLY BE BILLED FOR THE PHONE VIA WHICHEVER WAY YOU HAD YOUR PHONE PAYMENT SETUPLIKE. For instance i was going to pay monthly on mine for 2 years and if I keep the phone eventually when the phone is caught in the audit they would Then proceed to charge me monthly again for the phone.
Oh and something interesting she mentioned is when I originally swapped my old. Note 7 for this newer supposed safer note 7 that they didn't have me sign a new agreement. So basically there's nothing tieing me with this phone to them. But once again all it would take is a audit. Which they will eventually have done and they would flag it. I'd have to sign or return phone and be charged etc. Hopefully this answers some of your guys questions. I know it answered all my questions by calling.
I'm going back to my old phone. Getting all my refunds and upgrade next year when a hopefully. Newer better note 8 will be out.
Sent from my SM-N930V using Tapatalk
ACR_Manny said:
Ok I just got off the phone with Verizon cs. The rep I spoke to was real nice and she knew her info.
I asked her if I activate my old. Phone will I still have my upgrade and she said YES.
She says I can upgrade at anytime.
I then asked since Verizon canceled the contracts what to keep me from staying with my phone and not returning it. She said EVENTUALLY THE COMPANY WILL HAVE AN AUDIT AND THEY WILL THEN SEE THAT THOSE PEOPLE WHO STILL HAVE THE NOTE 7 HAVEN'T RETURNED THEM AND WILL EVENTUALLY BE BILLED FOR THE PHONE VIA WHICHEVER WAY YOU HAD YOUR PHONE PAYMENT SETUPLIKE. For instance i was going to pay monthly on mine for 2 years and if I keep the phone eventually when the phone is caught in the audit they would Then proceed to charge me monthly again for the phone.
Oh and something interesting she mentioned is when I originally swapped my old. Note 7 for this newer supposed safer note 7 that they didn't have me sign a new agreement. So basically there's nothing tieing me with this phone to them. But once again all it would take is a audit. Which they will eventually have done and they would flag it. I'd have to sign or return phone and be charged etc. Hopefully this answers some of your guys questions. I know it answered all my questions by calling.
I'm going back to my old phone. Getting all my refunds and upgrade next year when a hopefully. Newer better note 8 will be out.
Sent from my SM-N930V using Tapatalk
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Click to collapse
Yep, I went to a high volume brick and mortar here in Jacksonville and confirmed the same. I'm going back to my old Note 5 and will return this to a store for a refund. No stylus or 5.7" screen is a deal breaker for me at this point. I really want a microsd slot, but I'll just have to deal for now.

Leasing a Galaxy s6 through Sprint (PSA, and question)

So i just went into the sprint store earlier this week and discovered ive had my s6 for two years now (which btw is amazing, since it runs like its brand new. Probably with the help of @tdhite's lovely work)
What that meant for me, is that my lease with Sprint is "over"... Which just means that, i have three options:
1. Pay the rest of the total, about $200, to buy the phone.
2. Keep paying the "lease"... But that does NOT count towards the $200 buyout price... This is in contrast to sprints new lease program called Flex, where if you keep paying it DOES count towards the buyout price.
3. Return the phone and get a new phone. And since I've had this phone for two years, I'm being offered a "loyalty credit" which means they take like 33% off the lease price of a galaxy s8, s8+, or note 8. Im not sure how this will change once the s9 is released.
I knew these terms when i got the phone, but since two years have passed, i just forgot.
I say all this because i figure most owners of the Sprint Galaxy s6 are in the same boat, since the Flex program wasn't available for the s6. And i wanted to warn anyone who may have forgotten the terms, like i did.
Also, i was curious about people who do know about this, and what your plans are to reconcile your lack of ownership if your device
Nye-uhls said:
So i just went into the sprint store earlier this week and discovered ive had my s6 for two years now (which btw is amazing, since it runs like its brand new. Probably with the help of @tdhite's lovely work)
What that meant for me, is that my lease with Sprint is "over"... Which just means that, i have three options:
1. Pay the rest of the total, about $200, to buy the phone.
2. Keep paying the "lease"... But that does NOT count towards the $200 buyout price... This is in contrast to sprints new lease program called Flex, where if you keep paying it DOES count towards the buyout price.
3. Return the phone and get a new phone. And since I've had this phone for two years, I'm being offered a "loyalty credit" which means they take like 33% off the lease price of a galaxy s8, s8+, or note 8. Im not sure how this will change once the s9 is released.
I knew these terms when i got the phone, but since two years have passed, i just forgot.
I say all this because i figure most owners of the Sprint Galaxy s6 are in the same boat, since the Flex program wasn't available for the s6. And i wanted to warn anyone who may have forgotten the terms, like i did.
Also, i was curious about people who do know about this, and what your plans are to reconcile your lack of ownership if your device
Click to expand...
Click to collapse
I ran into the same issue until I realized another option. My lease was up but still love my s6. Wife wanted to upgrade so I elected to get the upgrade to the s8 for her and keep my phone. I was then allowed to buy my s6 for $57 instead of the $200. I did a similar thing with the S5, contract said 200 but if I upgraded and wished to keep my old phone I could buy the s5 for $20 instead of $200.
Sent from my SM-G920K using Tapatalk
kbless60 said:
I ran into the same issue until I realized another option. My lease was up but still love my s6. Wife wanted to upgrade so I elected to get the upgrade to the s8 for her and keep my phone. I was then allowed to buy my s6 for $57 instead of the $200. I did a similar thing with the S5, contract said 200 but if I upgraded and wished to keep my old phone I could buy the s5 for $20 instead of $200.
Click to expand...
Click to collapse
Exactly, my biggest problem with all this is I still like my s6 and feature-wise, i prefer it over the s8. Although the battery life of the s8 would be nice...
But at the same time, i don't think I'm that attached to it to want to spend another $200, I'll want to upgrade soon... I'm just not ready yet.
That's very interesting that if you upgrade the purchase price of the s6 goes down! Thank you for that. I'll definitely do that then, and probably see if i can sell it for something, since everyone else on my plan has already recently upgraded and i don't need two phones lol.

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