Refund Note 7 but keep upgrade - Verizon Note 7 Questions & Answers

Has anyone talked to Verizon about returning the Note 7 but keeping the upgrade until a new phone comes out? Everything out now just doesn't suite my needs, and I don't want to buy an 8 month old S7 Edge that isn't going to replace my Note 5 or 7.
I chatted with Verizon, and was told that if I simply returned the device, whatever I activated on the line (even my old Note 5) would effectively x-out my upgrade even if it wasn't a brand new phone or an upgrade.
Now, one interesting thing is the upgrade is on my wife's line, but the phone is on my line... So question 2, would that work the same?

That's ridiculous. How would activating an old phone be using up the upgrade. I'm going to call myself in a few and see what they say because in my case. I no longer have my old phone so I'm buying one from someone this weekend to be able to activate it in place of this note 7. Dammit what a mess this entire thing has been.
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ACR_Manny said:
That's ridiculous. How would activating an old phone be using up the upgrade. I'm going to call myself in a few and see what they say because in my case. I no longer have my old phone so I'm buying one from someone this weekend to be able to activate it in place of this note 7. Dammit what a mess this entire thing has been.
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I agree, it's BS when everything else fails to compare. If that is the case, I'll buy an iPhone 7 plus and ebay it.

Ok I just got off the phone with Verizon cs. The rep I spoke to was real nice and she knew her info.
I asked her if I activate my old. Phone will I still have my upgrade and she said YES.
She says I can upgrade at anytime.
I then asked since Verizon canceled the contracts what to keep me from staying with my phone and not returning it. She said EVENTUALLY THE COMPANY WILL HAVE AN AUDIT AND THEY WILL THEN SEE THAT THOSE PEOPLE WHO STILL HAVE THE NOTE 7 HAVEN'T RETURNED THEM AND WILL EVENTUALLY BE BILLED FOR THE PHONE VIA WHICHEVER WAY YOU HAD YOUR PHONE PAYMENT SETUPLIKE. For instance i was going to pay monthly on mine for 2 years and if I keep the phone eventually when the phone is caught in the audit they would Then proceed to charge me monthly again for the phone.
Oh and something interesting she mentioned is when I originally swapped my old. Note 7 for this newer supposed safer note 7 that they didn't have me sign a new agreement. So basically there's nothing tieing me with this phone to them. But once again all it would take is a audit. Which they will eventually have done and they would flag it. I'd have to sign or return phone and be charged etc. Hopefully this answers some of your guys questions. I know it answered all my questions by calling.
I'm going back to my old phone. Getting all my refunds and upgrade next year when a hopefully. Newer better note 8 will be out.
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ACR_Manny said:
Ok I just got off the phone with Verizon cs. The rep I spoke to was real nice and she knew her info.
I asked her if I activate my old. Phone will I still have my upgrade and she said YES.
She says I can upgrade at anytime.
I then asked since Verizon canceled the contracts what to keep me from staying with my phone and not returning it. She said EVENTUALLY THE COMPANY WILL HAVE AN AUDIT AND THEY WILL THEN SEE THAT THOSE PEOPLE WHO STILL HAVE THE NOTE 7 HAVEN'T RETURNED THEM AND WILL EVENTUALLY BE BILLED FOR THE PHONE VIA WHICHEVER WAY YOU HAD YOUR PHONE PAYMENT SETUPLIKE. For instance i was going to pay monthly on mine for 2 years and if I keep the phone eventually when the phone is caught in the audit they would Then proceed to charge me monthly again for the phone.
Oh and something interesting she mentioned is when I originally swapped my old. Note 7 for this newer supposed safer note 7 that they didn't have me sign a new agreement. So basically there's nothing tieing me with this phone to them. But once again all it would take is a audit. Which they will eventually have done and they would flag it. I'd have to sign or return phone and be charged etc. Hopefully this answers some of your guys questions. I know it answered all my questions by calling.
I'm going back to my old phone. Getting all my refunds and upgrade next year when a hopefully. Newer better note 8 will be out.
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Yep, I went to a high volume brick and mortar here in Jacksonville and confirmed the same. I'm going back to my old Note 5 and will return this to a store for a refund. No stylus or 5.7" screen is a deal breaker for me at this point. I really want a microsd slot, but I'll just have to deal for now.

Related

Anyone using Edge to go from Note 3 to Note 4?

I am, and I did the transaction online. My phone is set to arrive Thursday (tomorrow). I am wondering how to handle the return of my old phone. I'm guessing a return label included in the box.
In another more general thread here, I asked about the possibility of keeping my Note 3 and turning in a different phone (Droid Maxx to be exact). Anyone know if this is realistic? I guess I will find out, and I will post my results!
emtownsend said:
I am, and I did the transaction online. My phone is set to arrive Thursday (tomorrow). I am wondering how to handle the return of my old phone. I'm guessing a return label included in the box.
In another more general thread here, I asked about the possibility of keeping my Note 3 and turning in a different phone (Droid Maxx to be exact). Anyone know if this is realistic? I guess I will find out, and I will post my results!
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If you were previously on edge, you need to send in your note. If you're edging up, I believe you still need to. That's the phone that was tied to the line at the time of the purchase.
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When you first start out with edge you can give verizon any phone, not necessarily the phone your using. If the phone is currently using Verizon Edge and you are edging up, then that phone has be given to Verizon. As for shipping, Verizon emails you the instructions and label. Put your not into a box. And ship it.
If you are adding edge to a line that didn't already have it and you are eligible for upgrade you don't have to turn anything in. If you are with in 1 year of your upgrade they will let you "early edge" that is what I did but you have to send in the phone that was active on the line when you did the edge agreement. I went and got a 10 dollar flip phone off Craigs list and sent it back..... lord like a charm. Make sure you do everything through customer service because the stores have different rules... they want the phone to have been on the line for at least 12 months . Total crap in my opinion but if you go in with a device that's only been on the line for 2 days they will turn you away. Hope that helps! If you have any questions feel free to ask!
Just went through this. When i added my gf to my line, i got to talking the guy about being the n4 and edging up from my n2. My contract isn't up until February. I told the guy i wanted to keep my n2 1)because i already paid for the thing 2) its like brand new since i had to make an insurance claim after cracking my screen. Guy said to just activate an old phone and do it. Woke up 4 hours early to get this done. Go to the store only to be told now i have to turn in my note 2 or i cant do it.. I really don't want to let my n2 go
WilliamSchfr said:
If you are adding edge to a line that didn't already have it and you are eligible for upgrade you don't have to turn anything in. If you are with in 1 year of your upgrade they will let you "early edge" that is what I did but you have to send in the phone that was active on the line when you did the edge agreement. I went and got a 10 dollar flip phone off Craigs list and sent it back..... lord like a charm. Make sure you do everything through customer service because the stores have different rules... they want the phone to have been on the line for at least 12 months . Total crap in my opinion but if you go in with a device that's only been on the line for 2 days they will turn you away. Hope that helps! If you have any questions feel free to ask!
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So, you were OK turning in the old flip on an early Edge? (My N4 isn't paid off yet, but is eligible for upgrade) How about the $200 Samsung trade-in deal? Can we still take advantage of that or is that for contract buyers only?
And JTProuhet, did you send your old one in with the provided labels or go to a store?
I'm not sure about the 200 dollar deal and yeah I turned in the flip phone no problem. The rules stipulate that all that is required is to turn in the phone that was active on the line when the early edge is made. So if you do get a flip phone you have to leave it active on the line until you activate the note 4 otlr whatever phone it is you're ordering.

Best Buy Recall Process?

Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
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SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
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Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
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So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
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Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
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Went in there today and pre order.
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I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.

I'm done... S7 with Free TV and Gear VR or something else?

I am done with the Note 7. Don't get me wrong. I paid straight cash for the device 870+ Tax @ Verizon. I love the phone. It's amazing and I've had no issues. But the thing is with all the media and the press -- the phone has pretty much devalued very quickly and will likely stay this way. When purchasing an unlocked device in full; I do it knowing that it will at least net me 1/3rd of the cost of the phone in recoup -- more if I find a deal for trading in. It won't be that way; So after getting approval Verizon will issue me a full refund, and I think I am just going to get an S7 Non edge variety and call it a day. With all the promos and rebates by switching phones im $350 in profit.. and don't have to worry about a device that within a years time will be easy to find for $50...
However... Pixel was anounnced, a bit underwhelmed as on SD card and I have 256 GB SD card that I port with me. So unless there is a better device with IP68 and Finger Print scanner I don't know of, S7 it is for me... what about you guys? Anything better? thoughts?
well, if ni issues so far, I really cant understand your point, I chose this device because of its performance and premium looks an feel, and of course, the s pen, I, in my case, never think about resale values, or something of the sort, I just THINK before getting a new device, as when I decided not to get the note 5, so, it is just a matter of what you want, and, who can offer it, for me, it is the note 7, eyes closed, hands down, period.
I love the Note7 myself. Im in a replacement unit and have had no problems. I will be keeping it unless they do another recall... in which i will switch it out for another if available. If theres not, I'll go back to my GN4... no other phone is better to me except the note 7.
Pretty sure one of the problems with keeping it (assuming it survives)is that os updates will likely be very lacking for this device. Already more scarce than normal.
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Well there are now 4 confirmed reports including a 13 year old girl. Note 7 is toast. If the carriers stop carrying it.. and you want to keep it.. you won't be able to return and upgrade to note 9 or whatnot.. anyway my story..
I am extremely pissed; After buying my Galaxy Note 7 from a Sams Club, then paying it off in full I was forced to switch the phone at a VERIZON retail store because I paid it off in full. With the new issues with the Note 7 popping up I no longer feel safe with even the exchanged model and wanted a refund. I spent 2 hours with Verizon on the phone on 10/07/2016 just to ensure the issue didn't happen like it did with the first exchange. I spent FOUR hours in a verizon store before they were finally able to exchange it from 6pm till 10pm. I called last night, got the okay to return my Note 7 for a FULL refund to local verizon, they even notated the account. Woke up and went in at 11 am this morning? Guess what. THEY SAID THEY CANT DO IT. they had no records I'd have to goto sams club. Spent from 11am-2pm in the store before arep from verizon 1800 finally picked up. They said NOW I would indeed have to take it back to Sam Club, they called the local Sams club manager who said it was fine.
I get to Sams club it's anything but fine. I spend the next 4 hours from 2pm till 6pm at Sams Club; They can't refund anything but the Taxes, and then they cant even refund that because Verizon already replaced the phone (which I called in and got CONFIRMATION I could do it). I then spent 2 hours on the phone with verizon rep only to get hung up on after 1:20 mins waiting on someone to pick up the phone. I then call a local verizon and low and behold it routes me to 1800 customer service INSTANTLY. They say they can refund $870 but I would have to get the taxes back from sam, I agree sams agrees; then wait the IMEI changed because the switch NOPE cant do it.
So, needing to FLY for a business trip I activated a Galaxy S7 and left my phone there so they can work with their Verizon rep to get the other device and pay me back my taxes, no eta on that.
I had to get a new number on my SWITCH because Verizon has my old returned note marked as still owing payments when I PAID IT OFF IN FULL a week after I bought it. now I am home after spending 11am-6pm working on this issue on my only day off needing to catch a flight in the morning ( a no go with the Note 7). However I have been on hold from 6:10 pm awaiting a representative to answer the verizon customer service line so I can switch my number from my note 7 to my S7. I am done. DONE I am beyond pissed off -- verizon cost me around 10 hours of my time which is valued at nearly $20 an hour and I am still on hold with them now. With customer service like this I will pay off my S7 when I get my refund from Verizon and switch carriers. I don't need these headaches and they don't communicate with one another.
SO WORD OF ADVICE. DON'T PAY OFF YOUR DEVICE OR YOU WILL BE SCREWED.
Having owned an s7 and tinkering with my wife's s7 edge I can safely say that there is no phone that comes close to the look feel and performance of the note 7. Not since the palm treo have I loved a phone this much. I will definitely lately stick with this one for the long haul. I had the for about 5 days and it's simple amazing. I could care less about what anyone says or thinks about this phone .

Free Verizon note 7?

So I went onto Verizon this morning and saw I had a credit on my account. Thought this was weird. I went into my devices and saw they reversed my contract and I am now eligible for a free upgrade. Does this mean we don't need to turn our phones in? Seems like Verizon doesn't even want them.
Anyone else seeing this?
Android_Fr3ak said:
So I went onto Verizon this morning and saw I had a credit on my account. Thought this was weird. I went into my devices and saw they reversed my contract and I am now eligible for a free upgrade. Does this mean we don't need to turn our phones in? Seems like Verizon doesn't even want them.
Anyone else seeing this?
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Mine says i'm upgrade eligible but it does not say it is free, still has a price
Mibuix0r said:
Mine says i'm upgrade eligible but it does not say it is free, still has a price
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When I said free upgrade I mean I don't have to pay off my contract and eligible for a update with no penaltys. Sorry if I was misleading. Still says if I get a new phone it will a cost every month. My point is we don't have to turn our phone in and we don't have to pay for it anymore. So in essence, it's free.
I just noticed I had "Upgrade Available" on my Note 7 and came here to ask about it. I wonder if this means I can skip Costco altogether? If so that would be awesome. I am on chat now trying to see what that means.
Yep. Because they no longer selling the note 7 series. They are canceling the contracts and giving your money back for the payments and upgrade back
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ikarma said:
I just noticed I had "Upgrade Available" on my Note 7 and came here to ask about it. I wonder if this means I can skip Costco altogether? If so that would be awesome. I am on chat now trying to see what that means.
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Give us an update when your done.
Android_Fr3ak said:
When I said free upgrade I mean I don't have to pay off my contract and eligible for a update with no penaltys. Sorry if I was misleading. Still says if I get a new phone it will a cost every month. My point is we don't have to turn our phone in and we don't have to pay for it anymore. So in essence, it's free.
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Yep. Wife upgrade got reversed. Mine didn't as I wasn't in the payment plan before hand. Mine might be a little tricky to be reversed as I was just month to month before hand. They assured me it will be reversed.. So tell me this. I exchange the note 7 get the s7e. So I should still have s free upgrade as all did was exchanged it. This is thru bb.
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They told me on Chat that I could take advantage of upgrade at a Verizon Corporate store even though I bought it at Costco. He did say there was a $20 upgrade fee but that is worth it to me to avoid Costco.
There was no mention of being able to keep the Note 7 though, he did seem a little confused that there was an upgrade available.
He just told me that Verizon may advise me to return Note 7 to Costco but I can still get upgrade at Verizon Store. I may try this afternoon. If anyone else tries please post results.
EDIT: Looks like you can do the upgrade online and preorder the Pixel. I haven't completed the process yet, not sure if that is what I want.
My dad said something about seeing a credit for $700 or something like that in our account today. I'm also wondering if I could get them to refund what I paid for the note 7 which was like $200(edge program) and keep the note 7 but order something else.
Even if they let you keep them I am certain they will blacklist all of the IMEI numbers on their network and it will become a wifi only device.
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neyenlives said:
Even if they let you keep them I am certain they will blacklist all of the IMEI numbers on their network and it will become a wifi only device.
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That's okay with me. I'd just use it for media.
DeMi-GoD said:
That's okay with me. I'd just use it for media.
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and for throwing flames :laugh: I'm really thinking about the s7 edge since you can root it but errr its already like 7 months old, a bit tiny, and usb 2.0
This may work. You don't have to send the phone back in. I'm trying to get the $180 I spent on it refunded to me and then I'll keep the note 7 but order a different phone... Maybe the v20 or something..
Think I will stick my old Core Prime on to the back of the Note7 and call it a day.... Call it my "modular solution".
Yep. Free note 7. He said don't send it back... And I'll be refunded the $180 I spent in a week or so.. I'm eligible for a free upgrade now...
So I have two notes waiting to be returned for the recall. We can keep these definitely?
If someone goes to the store and upgrades and they don't ask for the phone at that time, let me know please. Thx.
Anyone know if we could use the upgrade at Best Buy to get a phone with one of their promotions? Like the free Samsung TV or a $200 gift card?
I don't believe Verizon can bump these off the network legally. I have a plan in good standing. I will not adversely affect the network by using it. Big Red just passed the buck to Samsung is all. I have no repayment contract with Sammy either.
This is really the best case scenario for those that wanted to chance keeping the Note7.
st3ph3nbr!tt said:
So I have two notes waiting to be returned for the recall. We can keep these definitely?
If someone goes to the store and upgrades and they don't ask for the phone at that time, let me know please. Thx.
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Just spoke to my local Verizon. I was told that I can upgrade, but they will send me a box to return my note 7 at some point. I was hoping to keep it and upgrade. Lol.
st3ph3nbr!tt said:
So I have two notes waiting to be returned for the recall. We can keep these definitely?
If someone goes to the store and upgrades and they don't ask for the phone at that time, let me know please. Thx.
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The Verizon guy I'm still talking to said I don't need to send the note 7 back and I'll be refunded the $180 I spent for it and I'm already eligible for another upgrade.
---------- Post added at 05:41 PM ---------- Previous post was at 05:40 PM ----------
He also said I have no contract with Verizon anymore. Like my contract with the note 7 has been totally erased... No point in me returning it..

Will you loose a upgrade cycle if you return your note 7?

I am going to try to find a phone number or a email address for somebody with some real power at Samsung and/or Sprint. Here's why
If I turn in my Samsung note 7 and get say a S7. 1) Samsung really doesnt loose anything. A S7 cost about the same as a Note 7 and probably cost the same as the s7 to make which is way less than what they sell it for. 2) I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time. Why should I have to shell out when it was Samsung that screwed up. At that rate Samsung gets all of their money for the S7 and gets more money because I got the S8. Somebody needs to take this up with Samsung and the carriers. If I find some contact information I will
Why not just get a refund?
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Agreed, I'm on att next, which works for me because I always grab the newest phone. So why should I have to guve this phone back, get locked into "last year's model" (yes i know it didnt come out last year) that I purposely didn't grab when it came out, and miss the next new option, like the s8 when this is the phone i chose to give my s6 edge + up for, sure as hell not gonna grab another s6 edge + and pay it half off again after i paid off half the last one and turned it in for this phone.
I feel like i should be able to skip to the s8 when it drops if i want to, as long as i get a samsung phone in place of my note 7 they should do a temp contract to allow us to upgrade early. Honestly id rather just keep the Note 7 and upgrade to tge Note 8 next year as planned, aside from the s6 edge +, I dont really care for the S series, I'm a note guy and have been since the note 1. But because of all of this i gotta use my upgrade to get an "old" phone I passed over? Because i highly doubt ATT is gonna send my half paid off S6 Edge + back, so I'm basically phoneless.
At this pouny im thinking about just buying a cheap samsung outright to use, i dont want to lose Gear S3 capabilities whenever that drops, so I'm stuck with Samsung until the next upgrade, ill let my VR collect dust if i have to, but I'm patiently waiting for that S3, grabbing another brand phone or like OnePlus3 just isnt an option. Samsung or bust.
vilasman said:
I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time.
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The very reason why I paid off my Note 4 (I only had a few more payments left anyways) rather than trading it in as an upgrade is so I would be able to keep the Note 4 and use it as backup if necessary (I know it defeats the purpose of plans like ATT's Next, but I like to keep what I own and regard those plans similar as the old 2 year contracts). If I decide to return the Note 7, I will go back to my Note 4 to avoid being stuck or owing another year of payments on a phone that I don't want to begin with. Why not do the same? Get a refund on your Note 7 and go back to the 4 for a few months?
I gave my 4 to my mom. I'd rather fight with Sprint and Samsung than take something back from my mom
I'm in the same situation. My wife and I had the Moto x 2014. We got the note 7 and like a day later a cat knocked hers off the counter and shattered the screen. I thought of buying a cheap phone for her and both of us waiting it out for at least the S8 edge, but then I don't know what will happen to the deal I got for the geat s2 or the freebies from Samsung. There has Been absolutely nothing from either at&t or Samsung. I haven't gotten an email or text. Nothing. So is this phone really being recalled? Are they waiting to see if people will flock to trade it in before they offer anything? I would love to get a loaner s7 and then be able to upgrade within the next year. That to me sounds fair, given the bull**** everyone has gone through. But I don't want to be stuck with an already six month old phone. I love this phone an honestly it breaks my heart a little to part with it. The only reason I will is because of updates and possibly no warranty. I don't believe I'm at risk for fire.
That's where im at. If they can say i can upgrade to the new note or whatever next August, id do it in a heartbeat. Until then, im fine with this.
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
ATT will reset the upgrade cycle as well.
ryant35 said:
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
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Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
svache said:
Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
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I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
Here with bell in canada you go back to where you were before you started your contract. so if you had none, you will be switched to a month to month plan meaning off contract.
ryant35 said:
I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
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Ahhh ok, forget what I said lol
Guess I could do the same, but I'm not 100% on paying 600-700 for an older device :/

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