[Q] LG G3: Problem upgrading to 10L - G3 Q&A, Help & Troubleshooting

Last week, LG G3 notified me of software upgrade, I was running 10i at that time. So I went ahead and upgraded. I was expecting to get 10L but somehow it upgraded from 10i to 10J. So now I am running V10J-SEA-XX. I am not able to get OTA update as it shows that I am running the latest version which is not true. It shows last update on 24th Oct 2014. I am in India, phone was purchased from Dubai.
In hope to get 10L, I installed the LG Mobile Software Tool and to my pleasant surprise, it showed me an upgrade. I started the upgrade process, it download 1136.13MBytes of upgrade and started upgrading my phone. It failed in first attempt and it prompted me to remove battery, restart and press retry button which I did.
On Second attempt, everything went smooth, phone was rebooted in the firmware download mode, I could see 0-100% progress and the entire upgrade completed as expected.
However, when phone was restarted, I see that I am still on the same software, V10J-SEA-XX. It even shows last update on 24th Oct 2014 ( OTA date). I restarted LG Mobile Software Tool and it again shown the update available. When I choose to upgarde, it again downloaded the same 1136.13MBytes file. This time upgrade process completed in first time itself. Unfortunately, I am still on the same version.
Any help will be appreciated.

I read on the thread somewhere exactly same issue as yours and someone suggested that u should change your port to 41...
Doa bit of research and u will find the solution !

mustang2012 said:
I read on the thread somewhere exactly same issue as yours and someone suggested that u should change your port to 41...
Doa bit of research and u will find the solution !
Click to expand...
Click to collapse
Well, I saw a few threads, not sure the one you suggested but that solution is possibly applicable if the device was not recognized. Here I could see the progress on both LG tool and mobile so both are communicating fine. Pls correct me if I am wrong.
Anyway, changed the port to COM41 and trying again.
Update: Repeated the entire procedure with COM41. This solution doesn't work. I am still on the same V10J-SEA-XX.
.

Bump...can anyone help?
Thanks

Same Problem
Hi there sorry I can't help but I have the same problem.
Live in the UK but purchased an SEA version. Didn't realise it would cause me such an issue.
Unfortunately, I don't want to root my phone as it will possibly disable my Barclays Bank Mobile Banking app which is pretty useful to me.
My only hope is that LG will upgrade the SEA version to L when it does all the other regions as well.

KaidM said:
Hi there sorry I can't help but I have the same problem. Live in the UK but purchased an SEA version. Didn't realise it would cause me such an issue. Unfortunately, I don't want to root my phone as it will possibly disable my Barclays Bank Mobile Banking app which is pretty useful to me.
....
Click to expand...
Click to collapse
I am fine with rooting if that solves an issue. Any lead?

I just received an OTA update but it only updated to v10K, strangely no v10L yet.

contacted lg
Someone asked lg uae this question and what they have said is that the v10j or which ever one youve got for the region of ur phone is the same as the other regions' v10L or v10n and it isnt more advanced than ur version of v10...
(I cant post links because i am a new user)
Evidence is on the LG UAE twitter @lggulf approx 25 postd down
I live in uae and my g3 updated to 10k today

Related

[D850] Lollipop Update not found - Unlocked Phone

Hi,
I bought a LG G3 from Ebay which was blocked on AT&T for using it both in the USA and in Europe (I choose this model for its frequencies supported). It is a D850 model as you can expect.
After receiving it, I unlocked it to run different carriers. I rooted it as well.
I want to install the AT&T 5.0.1 update from OTA (I don't care about root right know). But I have one big problem. I keeps saying that my software is up to date which is wrong. Is it because I'm on T-Mobile right know and AT&T blocks the update ?!
I'm using build D85010d. right know and I never had a software update notification. I've tried to set my phone date to a couple days forward as suggested by Android Police. No luck.
I just want to have the update. After that if it says "you are rooted, you can't install", I will unroot it and reinstall.
Is there any way to update manually ? I heard it's impossible thanks to AT&T.
This is beginning to irritate me.
Thank you in advance
picobuntu said:
Hi,
I bought a LG G3 from Ebay which was blocked on AT&T for using it both in the USA and in Europe (I choose this model for its frequencies supported). It is a D850 model as you can expect.
After receiving it, I unlocked it to run different carriers. I rooted it as well.
I want to install the AT&T 5.0.1 update from OTA (I don't care about root right know). But I have one big problem. I keeps saying that my software is up to date which is wrong. Is it because I'm on T-Mobile right know and AT&T blocks the update ?!
I'm using build D85010d. right know and I never had a software update notification. I've tried to set my phone date to a couple days forward as suggested by Android Police. No luck.
I just want to have the update. After that if it says "you are rooted, you can't install", I will unroot it and reinstall.
Is there any way to update manually ? I heard it's impossible thanks to AT&T.
This is beginning to irritate me.
Thank you in advance
Click to expand...
Click to collapse
have you found any solutions to this? i'm using an unlocked att G3 as well (although not blocked) and I can't figure out how to update. i even tried to put someone's ATT sim in it and it still said it was up to date, which is completely false. god i hate att. can't update, can't use Qi charging, can't do anything.
I can't update my lg g3(d855) too. It's have the 4.4.2 kitkat and i want upgrade it to 5.0.1 lollipop.
Plzz help if u find a solution to this problem
Same issue .......how to update to lollipop manually ....................... if someone can help it will be appreciated :good:
I am having an issue with the AT&T Lollipop update, as well. I bought a D850 from eBay on KitKat 4.4.2, and when I inserted my AT&T MVNO SIM and checked for updates, it found the Lollipop update. It started downloading, but about 2/3 of the way through, the display shut off (I had it set for 15 minutes). When I got the display back, this action had stopped the download, and it did not continue. Now, when I check for updates, it just says I have the current version. I have run system resets, and tried a different AT&T SIM, but I can't get the Lollipop download again. Does the start of a FOTA download set a flag somewhere that prevents re-downloading?
Only thing I could think of is asking for a .kdz file for your phone and carrier and then flashing that using the LG Flash Tool
unable to update D850
I have the same issue. I have a D850 AT&T version and my is not showing any update available. I am in 4.4.2. Any solution how to update? Please help. Thanks to all
I'm another victim of this. Have someone found a solution? I'm desperated. And sad, I feel scammed.
At&t LG g3 d850
Hi, I'm New in the XDA forum.
My name is Neeraj
And when I saw your post, I found me.
What ever you do please don't do custom rom update.i found that in a hard way.
Like you I too bought one from ebay, at&t logo but unlocked, and while trying to update says it's up to date.
Later I found out I need at&t SIM to update the phone. Because it's only network unlocked not the entire phone. It still got some sorts of at&t restrictions.
Any way I went and rooted, installed twrp, and cm13 6.0.1 then Walla my phone goes into reboot loop and when it finally opens up the network doesn't work.
By the I'm in Australia , temporary residence and I don't have at&t SIM.
So good luck and infact i'm hoping some one will guide me too
I fixed it, don't know exactly if it will work on others.
But what exactly I did was search Google download official stock rom for at&t LG G3 D 850 ( KitKat or lollipop), flash the rom and Walla got my IMEI number restored and it fixed my boot loop problem.
Then backed up by all data, IMEI, etc and then flashes back to custom CM marshmallow. Now all is well. ?
Hope it this will help some one aleast a newbie lie me

G4 Stuck in Encryption mode.

Hi I bought a refurbished LG G4 and I set it up and used it for one day and it was great. But I went into the about section and noticed that it wasn't running Android 6.0 yet so I connected it to LG bridge and updated it through the program. Next thing I know after it finished updating it booted into encryption mode asking for a password. I try enter something and it goes to 29 attempts out of 30 if I try it again it just stays there and doesn't change or or go below 29 it has now randomly changed into Chinese too.
I contacted the company I bought it off and explained it to them and said there should have been an explanation in my package. But there wasn't.
It's not allowing me to boot into recovery and I have no idea what to do.
I used this phone for one day and spent a lot of money on this phone and I have no idea what I can do to fix this situation.
thomas.wesley said:
Hi I bought a refurbished LG G4 and I set it up and used it for one day and it was great. But I went into the about section and noticed that it wasn't running Android 6.0 yet so I connected it to LG bridge and updated it through the program. Next thing I know after it finished updating it booted into encryption mode asking for a password. I try enter something and it goes to 29 attempts out of 30 if I try it again it just stays there and doesn't change or or go below 29 it has now randomly changed into Chinese too.
I contacted the company I bought it off and explained it to them and said there should have been an explanation in my package. But there wasn't.
It's not allowing me to boot into recovery and I have no idea what to do.
I used this phone for one day and spent a lot of money on this phone and I have no idea what I can do to fix this situation.
Click to expand...
Click to collapse
not sure if flashing stock firmware will help... now the question is what version of android has right now.?
you can try the back to stock guide... not sure if it will erase everything .. but if you going to downgrade lets say you took the last update antiroll back 3 you can only downgrade to a firmware that its the same antiroll back version.. the last update from my variant its v3.. so ask first... then download firmware flash an d hope its wipes all and start from scrath..
http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
It says on the website that it's running Android 5.1.
I tried the KDZ method last night and I would get and error when the upgrage was at 9%.
It's a refurbished phone, if that makes all the difference?
thomas.wesley said:
It says on the website that it's running Android 5.1.
I tried the KDZ method last night and I would get and error when the upgrage was at 9%.
It's a refurbished phone, if that makes all the difference?
Click to expand...
Click to collapse
not sure, you best bet is to post that problem in that thread and provide all info and pic of error..
Use LGUP or LG FLASH TOOL 2014 for going back to the same kdz u were on? Also try to remember when u bought the phone did it had update center when u go into "about" u didnt try OTA via wifi?

looking for H815L kdz WORKING download.

Hey, i own an israeli H815L G4. Im currently running MM 6.0 , and i want to root my phone so in order to do that I need to downgrade my phone to LP . I have someone who uploaded his v10K rooted img, so all I need is a v10k stock of H815L and I cant find it anywhere. Also, I managed to find some v10H downloads, but none worked. looks like I came late to the party. Another question : If ill install the rooted img v10k I mentioned on my 6.0 MM , what will happen? will it work?
Please help, thanks.
You're In Luck
Hi there, I also own an Israeli LG G4 (H815L) and somehow I still have a H815L v10f kdz (5.1)
I am just notifying you that i am uploading it to a website and I'll PM you the link later
Lucky you, not afraid of loosing your warranty/ don't have a warranty.
TBH, if I knew there was no such defect as "The bootloop problem" i would of rooted my phone too.
you can't know with LG, i heard even a few G5 users got the defect :/
EDIT: You will have to OTA till you reach V10K tho, also, I downgraded once because of battery life issues, and this kdz worked for me.
Uploading right now
Wow! Thank you very much!
Just so you know, my phone died before and the motherboard already replaced once, to a 6xx serial num .. Im not sure the problem wont come back tho, but if it would, Im pretty sure that LG wouldnt even notice that my phone is rooted, since it wont even start-up.. so I'm taking my chances.
A question about needing to OTA to v10k, is it possible? I mean, wont it just "jump" to the most validated version there is ? (using LG Bridge)
Thanks again man .
Nirsassy said:
Wow! Thank you very much!
Just so you know, my phone died before and the motherboard already replaced once, to a 6xx serial num .. Im not sure the problem wont come back tho, but if it would, Im pretty sure that LG wouldnt even notice that my phone is rooted, since it wont even start-up.. so I'm taking my chances.
A question about needing to OTA to v10k, is it possible? I mean, wont it just "jump" to the most validated version there is ? (using LG Bridge)
Thanks again man .
Click to expand...
Click to collapse
Do the OTA through the actual phone, not LG Bridge.
You are correct, LG Bridge would jump you to the most validated version of this country (In Israel it would be V20D, but using kdz you can push officialy to UK V20H or Poland V20I)
But, in OTA, on the actual phone, it will jump you from version to version.
So, from V10F to V10G (you get the point).
Also my internet died on me a few mins ago so i have to restart the upload, so it should be done in an hour approximately. happy to help by the way
Edit: Hopefully i don't fall asleep by then lel. its 1:35 am here XD (Israel time zone is ****ed next to other countries, if you live here, then you probably know that already.)

Huawei GR3 Tag-L21 not receiving system upgrades

Hello Xda community,
hope i'm posting this on the right place, i have a problem i hope you guys can help me solve, i used to have my Huawei GR3 Tag L21 rooted, some days ago i downloaded the HUAWEI GR3 Firmware(TAG-L21, C328B126) at the official website so i could go back to stock, and i did, fresh phone unrooted (it didn't delete anything which i thought was strange), thing is, my mother has the same phone and while hers updated to L21C440B139, mine says there are no updates even though it's on stock firmware from early 2016 february 02, i'm asking this because i really want to try that famous app that starts with P and ends with GO, but it wasn't possible on this cellphone but with the L21C440B139 she's finally able to play it, thing is, after my mother huawei updated i thought mine would do the same but it didn't.
When i rooted my phone i used kingoroot and then transfered to S.U, to unroot i used S.U and used the firmware on huawei website for this phone.
Do you know how i can fix this ?
Regards.
help plz ?

G4 LGUS991 6.0 installation Help!

Hi folks. I have a US991 with 5.1 lollipop that is a replacement LG sent me. I need the 6.0 MM update. I have tried LG Bridge, but it's not recognizing the USB Connection to the PC. I have tried everything besides rooting the phone (am not comfortable doing that). I called/chatted online/and even emailed Tech support for AT&T and LG almost 10 times now, but they are simply not helping me at all. They keep saying I need to wait for available update or they tell me the other party has to resolve it. When I got to check for software update under settings it keeps saying I am up to date. What can I do at this point because I need the update. Thanks for any suggestions.
Extremedriver said:
Hi folks. I have a US991 with 5.1 lollipop that is a replacement LG sent me. I need the 6.0 MM update. I have tried LG Bridge, but it's not recognizing the USB Connection to the PC. I have tried everything besides rooting the phone (am not comfortable doing that). I called/chatted online/and even emailed Tech support for AT&T and LG almost 10 times now, but they are simply not helping me at all. They keep saying I need to wait for available update or they tell me the other party has to resolve it. When I got to check for software update under settings it keeps saying I am up to date. What can I do at this point because I need the update. Thanks for any suggestions.
Click to expand...
Click to collapse
Its a Driver issue on your PC, its not correct installed yet. My idea : have you dissabled the Automatic update in Windows 7, 8, 10 ? If this happend you must enable it again but can set from automatic to Manual and install the Divers or LG Bridge again. Happend so on my Sytem too.
Thanks for reply. I finally got mobile support tool to work on a friends laptop but when I ran it it shows my software is up to date just like it does in the update center of settings. Why would it not show me any updates at all knowing that my other G4 has MM on it?? Any suggestions. Thanks.

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