[Q] HTC desire 816 touch problems.. - Desire 816 Q&A, Help & Troubleshooting

Hello guyz.. My htc 816 touch screen not working properly, have to press several times each button.. This suddenly happened.. I turn on in settings "show touches" and began to see in the left down corner on the back button that the touch is moving there and pressing back very fast.. Now this issue often appear .. But now the soft keys are not pressing from the first time I touch them.. The notification bar is to hard to open either.. And tapping a message is a massacre hehe..
P.s : I'm rooted.. And I try to install cm12 but nothing happened.
Plz friends help.. And thanks

Flash a RUU, or restore a stock backup and see if the problem persists.

I have the same issue. 816x single SIM. Any Rom I flash I get this same issue after a few minutes into the Rom. Only on stock it works normally. I have used most recent released of twrp and cwm. I have also tried garak kernal and stock trying to narrow it down. Any ideas on this?

FoxyDrew said:
Flash a RUU, or restore a stock backup and see if the problem persists.
Click to expand...
Click to collapse
OK I'll try... And I will tell u what happens..

uushh2u said:
I have the same issue. 816x single SIM. Any Rom I flash I get this same issue after a few minutes into the Rom. Only on stock it works normally. I have used most recent released of twrp and cwm. I have also tried garak kernal and stock trying to narrow it down. Any ideas on this?
Click to expand...
Click to collapse
R u sure is the same issue?? Cuz I'm worry it's a hardware issue..

Sounds the same to me. Have to hit home keys few times to get it to work, trying to text is hectic. During swiping it'll select things instead of swipe. Put on pointer location youll see it on and off while moving around the screen (even though you're doing a circle with your finger). Something around those lines?

Did anyone find a fix on this at all? Seen a few posts on this but no answers yet.

I have the same issue . plz help

same here. on virgin mobile, is there any fix?

i have 2 phone with this issue
plz help to fix

Sepid Gsm said:
i have 2 phone with this issue
plz help to fix
Click to expand...
Click to collapse
I also have this problem. Just started two days ago. The most problematic is the going back button and the home button. Text is a nightmare as swipe works intermittently and it's all so slow. I've had to turn it off and on to get out of the camera or off another page due to the back button not working. It has also started bringing up random pages that I haven't touched, as someone else said somewhere.
I've taken the sim card out but that doesn't seem to be the problem.
So, if I restore to factory settings as has been suggested, what happens to my apps? I'm only concerned about my one paid app as it was $28! Can I just download via pc as I did initially?
What if this doesn't work? This is a new phone from January ... I love it :crying:

Anelei32 said:
I also have this problem. Just started two days ago. The most problematic is the going back button and the home button. Text is a nightmare as swipe works intermittently and it's all so slow. I've had to turn it off and on to get out of the camera or off another page due to the back button not working. It has also started bringing up random pages that I haven't touched, as someone else said somewhere.
I've taken the sim card out but that doesn't seem to be the problem.
So, if I restore to factory settings as has been suggested, what happens to my apps? I'm only concerned about my one paid app as it was $28! Can I just download via pc as I did initially?
What if this doesn't work? This is a new phone from January ... I love it :crying:
Click to expand...
Click to collapse
take it to hTC if it's under warranty.
paid apps will remain in your Google account if you have purchased them in google playstore.

seekfind said:
take it to hTC if it's under warranty.
paid apps will remain in your Google account if you have purchased them in google playstore.
Click to expand...
Click to collapse
Thanks. I have hard reset to no avail. Now to tussle with Kogan...

Any firmware solution so far?

ctnerdem said:
Any firmware solution so far?
Click to expand...
Click to collapse
Have sent back to Kogan and am still waiting. Been gone for over a week now

zheo77 said:
Hello guyz.. My htc 816 touch screen not working properly, have to press several times each button.. This suddenly happened.. I turn on in settings "show touches" and began to see in the left down corner on the back button that the touch is moving there and pressing back very fast.. Now this issue often appear .. But now the soft keys are not pressing from the first time I touch them.. The notification bar is to hard to open either.. And tapping a message is a massacre hehe..
P.s : I'm rooted.. And I try to install cm12 but nothing happened.
Plz friends help.. And thanks
Click to expand...
Click to collapse
Your device software is not up to date speaking bootloader wise. This happens and causes your device touch functions to act up. This was an early issue when device was just released.
Sent from my 710C using XDA Free mobile app

Related

Screen problems

im running 2.2.1
the screen gets a little crazy ex in the browser sometimes it will only be in pinch to zoom when i only have one finger on the screen and it also the touch buttons stop working the only way to fix it is to lock and unlock any solution to this it is really annoying!
Mine also acts weird.. but not sure about browser. Have experienced it while playing games like Angry Birds. It keeps zooming in & out for whatever action u do while playing ABirds. Does not happen everytime...
I have the same problem begins two weeks ago but now the broblem there is at any operation of my phone, for example when i am writing a message the screen write characters, or automaticaly press the selections in the last line of the screen, i have eclair and cannot use my phone, i go to service on monday.
it is so annoying any fix?
Junglenutz said:
it is so annoying any fix?
Click to expand...
Click to collapse
I went to motorola service center yesterday and they change the touch screen and i get it back tommorow morning. Up to now all is ok!
ive heard it was a software issue
I have the same problem and it seems to get more and more annoying... The problem appears now and then and it disappears after I push the power button 2 times (turn screen off and on).
I'm waiting for an official Froyo to send the phone to service.
have you tried wiping cache, wiping data, and reflashing the sbf?
M having the same problem! TRied REstore 2 times din works i'm probably gonna un root n take it to moto!
If any1 got the fix then plzz post!
d2000269 said:
I went to motorola service center yesterday and they change the touch screen and i get it back tommorow morning. Up to now all is ok!
Click to expand...
Click to collapse
WAt happent did they fix it??

[BUG] Can't unlock

Hi,
I faced an annoying bug : i can't unlock my phone, i can't slide the ring to the top.
I tried to force close HTC Lockscreen but it doesn't seem to resolve the problem, i have to reboot.
Anyone have the same problem ?
you may have to try a factory reset from the bootloader.
turn phone off then restart holding down power button & volume down.
remember u will loose all ur data !!
JoOoSs said:
Hi,
I faced an annoying bug : i can't unlock my phone, i can't slide the ring to the top.
I tried to force close HTC Lockscreen but it doesn't seem to resolve the problem, i have to reboot.
Anyone have the same problem ?
Click to expand...
Click to collapse
Hi. I'm facing the same problem. And I bought mt HOX 12 days ago Also when I try to make a call, instead of calling, it is taking me to the Groups screen.
I've restared the phone a couple of times, tried to restore factory settings, but the problem persists.
yet the phone responds to the above for a few hours a day
Any ideas? I do not want to sent it to service. not yet!
thank you!
Does it have the problems when charging?
Sent from my HTC One X using xda app-developers app
did you unlocked bootloader of your phone? do you have a custom rom?

Physical Keyboard stops working

Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,
urundai said:
Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,
Click to expand...
Click to collapse
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.
urundai said:
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.
Click to expand...
Click to collapse
If it is launching Different apps then it is the Quick launch that is the cause. You can see what Shortcut is associated with which app go here:Settings -> Applications -> Quick Launch
Most Launch with Search + any key. Perhaps your search button is stuck.
JB
Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?
If the random apps are opening, open the landscape keyboard and press the search button. If you accidentally press it and then you press a corresponding letter to open a certain app, it'll so that. And when you hit back, the phone thinks that you pressed the wrong letter key and has that quick open on. Just press search again. That's all lol
Sent from my SAMSUNG-SGH-I927R using xda premium
I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx
phatryan69 said:
Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?
Click to expand...
Click to collapse
I am on stock. It's just annoying when it happens at least once in 2 days.
I am thinking of rooting it and installing a custom rom to see if that takes care of it. Will keep you all posted.
I might turn on the debugging level in the logs as well to see if I can find out what's going on. Given that this happens only every two days or so, not sure if that will help much but let me see.
antonyfirst said:
I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx
Click to expand...
Click to collapse
I am on Rogers stock ROM. At this point, it certainly looks like something to do with the software (will be hard to find several of us having the same hardware problem).
dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
+1.
My keyboard stops working too, but this doesn't happen very often. I experience this about once in 3-4 weeks for now.
I have had this problem a few times as well (on stock AT&T).. QWERTY doesn't respond at all, reboot fixes it! Got me worried the first couple of times though
I continue to run in to this once in a while. I have tried pressing all kinds of keys (search, alt etc) with no success. At times, I see some of the keys working but not others.
Anyway, this looks like software / driver issue. Looks like reboot is the only cure so far.

I747m screen problem...please help!

Ive searched everywhere and can't seem to find anyone with a solution. Ive found a post with the same problem but no solution.
So yesterday my s3 started having problems waking up. Meaning when I lock it usually you bring up the lock screen by pressing the power button or home button. Problem is when I press either one, screen doesnt come on. The buttons do. If I tap the screen I can hear the ripple effect but the screen doesnt light up. I have to keep locking and unlocking till it finally works. Averege of about 6 tries. When I get a call most of the time the screen doesnt come on either. I can still answer since I know where the slider is. When I do turn it on everything works perfect. No flickering or any other issues. When it boots it works perfect...never fails. Just when I lock it.
I tried restoring already, thinking its a software issue...still does it. What piece of hardware could cause this? I'm stumped. Please any advice would be great.
I'm not rooted and running 4.1.1 oem rogers software.
Sent from my SGH-I747M using xda app-developers app
felcom said:
Ive searched everywhere and can't seem to find anyone with a solution. Ive found a post with the same problem but no solution.
So yesterday my s3 started having problems waking up. Meaning when I lock it usually you bring up the lock screen by pressing the power button or home button. Problem is when I press either one, screen doesnt come on. The buttons do. If I tap the screen I can hear the ripple effect but the screen doesnt light up. I have to keep locking and unlocking till it finally works. Averege of about 6 tries. When I get a call most of the time the screen doesnt come on either. I can still answer since I know where the slider is. When I do turn it on everything works perfect. No flickering or any other issues. When it boots it works perfect...never fails. Just when I lock it.
I tried restoring already, thinking its a software issue...still does it. What piece of hardware could cause this? I'm stumped. Please any advice would be great.
I'm not rooted and running 4.1.1 oem rogers software.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
My guess is that you have something draining all your RAM or being hard on your CPU. When you restored, did you factory reset?
You might have to backup your stuff, factory reset. Test it, if it still does it, bring it up with Rogers for a replacement. If it doesn't, reinstall your stuff until you find the culprit.
You could troubleshoot it also by uninstalling the latest apps you installed.
BWolf56 said:
My guess is that you have something draining all your RAM or being hard on your CPU. When you restored, did you factory reset?
You might have to backup your stuff, factory reset. Test it, if it still does it, bring it up with Rogers for a replacement. If it doesn't, reinstall your stuff until you find the culprit.
You could troubleshoot it also by uninstalling the latest apps you installed.
Click to expand...
Click to collapse
Like I said...Already did a factory reset. Meaning All apps were gone. Started fresh. Even without going through the first setup (setting up google account etc etc) if I lock the phone its hard to wakeup.
Phone is out of warranty so no go there....
I'm just not understanding what is causing it. I know the screen is fine...buttons are fine...everything points at a software problem. I found a post from a while back where someone was having the same problem....no solution was posted though. I even took the phone apart last night thinking a bad connection or something...disconnected the screen and reconnected it...didn't do anything.
If the screen was going bad wouldn't I have issues all the time? Once I wakeup the phone it works perfect...no flickering or anything. When it boots (which I've done like 30 times between today and yesterday) the screen has come on every single time perfectly fine. Everything tells me it's software related...but after doing a factory reset and running original firmware it seems as though it must be a hardware issue...but which component.
I know the phone wakes up when I press the buttons...I can see the menu and back buttons light up...and if I tap the screen the ripple sound is there...just the screen doesn't wake up....till I try a few more times....very frustrating.
Thanks Again for trying...if anyone has any ideas....greatly appreciated. I'll try and find original Rogers firmware and install with odin...see if that works....
felcom said:
Like I said...Already did a factory reset. Meaning All apps were gone. Started fresh. Even without going through the first setup (setting up google account etc etc) if I lock the phone its hard to wakeup.
Phone is out of warranty so no go there....
I'm just not understanding what is causing it. I know the screen is fine...buttons are fine...everything points at a software problem. I found a post from a while back where someone was having the same problem....no solution was posted though. I even took the phone apart last night thinking a bad connection or something...disconnected the screen and reconnected it...didn't do anything.
If the screen was going bad wouldn't I have issues all the time? Once I wakeup the phone it works perfect...no flickering or anything. When it boots (which I've done like 30 times between today and yesterday) the screen has come on every single time perfectly fine. Everything tells me it's software related...but after doing a factory reset and running original firmware it seems as though it must be a hardware issue...but which component.
I know the phone wakes up when I press the buttons...I can see the menu and back buttons light up...and if I tap the screen the ripple sound is there...just the screen doesn't wake up....till I try a few more times....very frustrating.
Thanks Again for trying...if anyone has any ideas....greatly appreciated. I'll try and find original Rogers firmware and install with odin...see if that works....
Click to expand...
Click to collapse
Sounds indeed like software issue. I'm not so sure what would cause it on stock rogers though.
Either way, you can find the stock ROM on sammobile.com or on this thread: http://forum.xda-developers.com/showthread.php?t=1822308
You'll need Odin to flash it. (It doesn't trigger the flash counter)
felcom said:
Phone is out of warranty so no go there....
Click to expand...
Click to collapse
Did you buy your phone with a credit card? Some cc's have warranty built in. Mine doubles what the manufacturer offers.
Thanks for the link. I will try it tonight and post the results. Really hoping it works.
Sent from my SGH-I747M using xda app-developers app
I downloaded the newest firmware. 4.1.2 official rogers. Problem persists. Must be a hardware issue. Thing is what could cause this? Is it the screen...is it the gpu? I imagine if its gpu the phone is only good for parts as I imagine its part of the motherboard. Oh well...might be getting the s4 sooner then planned.
Sent from my SGH-I747M using xda app-developers app
felcom said:
I downloaded the newest firmware. 4.1.2 official rogers. Problem persists. Must be a hardware issue. Thing is what could cause this? Is it the screen...is it the gpu? I imagine if its gpu the phone is only good for parts as I imagine its part of the motherboard. Oh well...might be getting the s4 sooner then planned.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
If you're down for a little test, you could try with a custom ROM.
Use the link I gave you and flash pre-rooted Rogers' ROM. From there, install TWRP (or cwm) using goomanager (from the Play Store) and flash a custom ROM as per their instructions (Don't forget the Gapps).
Before anything though, make a backup
Never know, might save you some time on that S4.
BWolf56 said:
If you're down for a little test, you could try with a custom ROM.
Use the link I gave you and flash pre-rooted Rogers' ROM. From there, install TWRP (or cwm) using goomanager (from the Play Store) and flash a custom ROM as per their instructions (Don't forget the Gapps).
Before anything though, make a backup
Never know, might save you some time on that S4.
Click to expand...
Click to collapse
Thanks. I might try it. Dont think I have too much to lose at this point. I always try and keep my phones nice so that when I get a new one I can sell the old one for good money to help offset the cost. This really messes with that system as the phone isn't worth much now...just bought an extended battery too...was planning to keep it for at least another 6 months.
Sent from my SGH-I747M using xda app-developers app
So just a quick update. For no apparent reason the phone started working fine again. It now turns on and off just fine. I'm not going to mess around with it anymore. That's really bizzare. I'll give it a couple days and will report back if it continuous to work fine or if the problem comes back. Thanks for the input.
Sent from my SGH-I747M using xda app-developers app

problem with keyboard htc one m8

after i update phone to 5.0.1 sometimes i have a problem with keyboard ,randomly they stopped work ,
when i tapping the place and keyboard should appear nothing happens.
after one or two minut going back :/
any experience with this,,
thank guys
i noticed the same thing...i had to reboot the phone few times...
Same issue here!
You can wait till christmas, but nothing works to get your keyboard back..except booting..
Yes same issue here. I've mentioned it not long after the Developer Edition received the OTA.
It's not even something that we can recreate, it's just completely random. It stays that way until a reboot and then it's fine again. Very irritating.
try to clear data in app settings, that work for me :/ 4 days no problems
vahica said:
try to clear data in app settings, that work for me :/ 4 days no problems
Click to expand...
Click to collapse
do other keyboards work?
vahica said:
try to clear data in app settings, that work for me :/ 4 days no problems
Click to expand...
Click to collapse
not an expert here; can you explain how/where/what?
Donky1973 said:
not an expert here; can you explain how/where/what?
Click to expand...
Click to collapse
go to ;
settings-apps-all-htc sense input- clear data
mxisme said:
do other keyboards work?
Click to expand...
Click to collapse
They've never worked for me... unfortunately.
vahica said:
go to ;
settings-apps-all-htc sense input- clear data
Click to expand...
Click to collapse
ah...the sense-input thing...makes sense...thanx!
No problems here.
Deleted cache but problem still occurs...randomly of course.... not that many times anymore though..
Donky1973 said:
Deleted cache but problem still occurs...randomly of course.... not that many times anymore though..
Click to expand...
Click to collapse
Hello, the same problem with the keyboard .On any firmware, I have 6 different firmware problem persists.
p . s . TEL Verizon
Still having this damn problem.. Anyone know if it's isolated to Verizon phones? I'm on Verizon 5.0.1 stock, both the HTC and Google keyboard do it. Completely random, about once every day to 2-3 days. So annoying.
I'm having trouble with my HTC one M8
vahica said:
after i update phone to 5.0.1 sometimes i have a problem with keyboard ,randomly they stopped work ,
when i tapping the place and keyboard should appear nothing happens.
after one or two minut going back :/
any experience with this,,
thank guys
Click to expand...
Click to collapse
I had a problem with the keyboard lagging which got worse after the lollipop update, I was considering a warranty claim or rooting the phone and then the microphone packed in and the decision was made, I called the network who advised me to send it to HTC for repair which I did, it also had a few sync problems too, I asked the technical support guy about this problem and he said it would have to be reflashed, I sent it to them and they did the work, replacement microphones, replacement receiver, replacement lower board, replacement rubber something or other which I was told is something under the screen, replacement camera and a few others and of course it was flashed, I got it back after 8 days expecting my otherwise brilliant phone to be as it should be as I have come to expect from HTC, I switched it on and did the initial stages of making it work, I let it restore the last backup I made (off the phone with faults) which reported had failed but it started to restore the backed up apps, settings and my contacts, everything restored to how I had it before minus a couple of apps and a few notification settings, I have been using it for 2 days now however the keyboard has not been fixed by flashing it, unless the errors could have been brought in by the restoration? I have experienced the screen freeze and start jumping, jumping to the all open apps page, keyboard lag, keyboard is inaccurate, I went into the EE shop and they said that it should go back to HTC again, I haven't tried to hard reset it and go back to the factory settings and not restore the backup image this time, I've never had any problems with the 3 HTC phones I've owned, it is a good phone otherwise
Damn, I just went back to Dev Edition and sure enough it happened to me. Has this ever been fixed? This is way too annoying for me.
Possible Fix
For what it's worth, I went into App Manager to clear the Sense Input data as suggested by a previous poster (thank you) but did not have a 'Clear Data' button. There was a 'Settings' button though where I was able to turn off HTC Sense Input, after which my Swype keyboard immediately started working again. First time I've been able to resolve this SUPER annoying issue without rebooting the phone. Time will tell if it's a real fix; I'll update this post if not.
Phone is a brand new M8, still on stock 5.0.1

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