Possible handshake issue? - Fire TV Q&A, Help & Troubleshooting

For as long as I had this aftv it has the sound cut in & out maybe 50% of the time. I thought it was a bug/defective unit since no other streaming device has issues. A reboot ALWAYS fixes the sound issue.
Last nite I pretty much confirmed its the tv causing this because I had set the sleep timer, but was still watching xbmc. I turned the tv back on. The video was still playing but sound cut in & out.
I have tried different cables, though I only have a couple of hq hdmis. There is no firmware update I could find for this tv. Taking a chance someone might know of a trick to fix this VERY annoying issue.

KLit75 said:
For as long as I had this aftv it has the sound cut in & out maybe 50% of the time. I thought it was a bug/defective unit since no other streaming device has issues. A reboot ALWAYS fixes the sound issue.
Last nite I pretty much confirmed its the tv causing this because I had set the sleep timer, but was still watching xbmc. I turned the tv back on. The video was still playing but sound cut in & out.
I have tried different cables, though I only have a couple of hq hdmis. There is no firmware update I could find for this tv. Taking a chance someone might know of a trick to fix this VERY annoying issue.
Click to expand...
Click to collapse
I've been losing audio sometimes too. I have my FTV hooked to my Yamaha receiver with HDMI. I figured out that my receiver needs to be on first, before I wake up the FTV. If I wake the FTV up, and then turn on the receiver, I have no audio. Make sure you power on your TV first, then wake up the FTV. If that doesn't work, try the opposite. Wake up the FTV, then turn on the TV.

Related

[Q] AFTV & Kodi = No sound after waking up from standby

Hey everybody,
I´ve got a little problem with my AFTV (unrooted, newest Amazon Firmware and Kodi dated 23.12.2014).
I configured everything I need and tried a movie from my synology but there was only the movie and no sound.
Trying a Haddon from a local radio station it is the same problem, no sound.
The original FTV, like Instant Video, is working normally.
Do you have an idea, what I can do to get sound working with Kodi?
Thank you
Temporer
*EDIT*
Problem occurs when the AFTV wakes up from standby and affect both systems, AFTV and Kodi.
Need more detail. You don't mention what audio is contained in the file (but you mention an add-on which I'm assuming is 2-ch stereo), what audio device you are sending to (e.g. receiver, soundbar, etc.), and which method (optical or HDMI) you are using for transport.
The sound in the movie is Dolby Digital 5.1 and from the addon it is 2.0.
Sound should go directly via HDMI to the TV.
Temporer said:
The sound in the movie is Dolby Digital 5.1 and from the addon it is 2.0.
Sound should go directly via HDMI to the TV.
Click to expand...
Click to collapse
What audio output settings do you have set in Kodi?
Hi everybody,
problem has been solved by itself.
After a complete power cut, everything is working fine.
Hi everyboby,
problem is still there.
But I have some new information:
- Problem occurs, when AFTV is waking up from Standby (complete AFTV has no sound)
- when I change the resolution from automatic to 1080p 60fps or 1080p 50fps, the sound comes back.
- Changing this setting back to automatic will not cause the problem again.
Any ideas, what exactly causes the problem and how to solve it?
Thank you very much
Temporer
Hi everybody,
I just tested the AFTV with a Toshiba TV and it is working fine.
I think this must be a problem between AFTV and Philips TV.
Any ideas?
Thank you
Temporer
Temporer said:
Any ideas?
Click to expand...
Click to collapse
Do you have another HDMI cable you can try?
Not that I think it will make a difference, but how are you waking the Fire?
Hey everybody,
I just tried the cdmi cable from my PS3. Same problem.
I wakeup the fire tv with the home buttons on the remote.
Maybe firmware in the TV? How old is it? Have you ever updated the firmware?
Hello
i have the same issue -on my Philips TV Designline ?
wellersl said:
Maybe firmware in the TV? How old is it? Have you ever updated the firmware?
Click to expand...
Click to collapse
You don't happen to know more about this do you? On my newer smart tv, firmware updates are automatic. But my bedroom aftv is connected to an old-ish tv with no Ethernet*and obviously no WiFi. It does have a usb port and DVD drive. But it's 1080p, good picture and I have little need to upgrade. Except...
I have this one of a kind issue where I need to reboot about 70% of the time before I use it
with aftv. The sound cuts in & out. Reboot fixes it. I was happy when someone showed me fast reboot, an app that simulates reboots but it doesn't work for this one issue. Needs an actual reboot.
Anyway just takin a shot you or anyone might know of a website with a database of firmwares. I'm thinking if it doesn't go online the tv doesn't typically get updates but I don't know.
I have a Samsung LN46A650. To upgrade the firmware, I download it to a USB stick, plug that into the WISELINK port, and follow the menu.
For you, the first step is to determine if there *is* an update.
Post the brand and model?
I have same issue with my Samsung TV ... well it has happened 2-3 times. I fix it by turning off and on the TV.
I believe it may be related to CEC going screwy when the device goes to sleep
HeXDeMoN said:
I have same issue with my Samsung TV ... well it has happened 2-3 times. I fix it by turning off and on the TV.
I believe it may be related to CEC going screwy when the device goes to sleep
Click to expand...
Click to collapse
I didn't mean to suggest that updating my firmware had anything to do with the issue folks here are having. I don't have the issue, but I routinely check for firmware and software updates on everything I own.
That said, I suppose it's possible, but I consider it very unlikely that CEC would have anything to do with this. Anyone else here have a universal remote that can test that out?
Temporer said:
Hi everyboby,
problem is still there.
But I have some new information:
- Problem occurs, when AFTV is waking up from Standby (complete AFTV has no sound)
- when I change the resolution from automatic to 1080p 60fps or 1080p 50fps, the sound comes back.
- Changing this setting back to automatic will not cause the problem again.
Any ideas, what exactly causes the problem and how to solve it?
Thank you very much
Temporer
Click to expand...
Click to collapse
hello
did your any other solution for this Problem ? - i find it so annoying ......
I have the same problem and turning the TV off and on fixes it for me too.
I've had my Fire TV with XBMC for about a year and I didn't have this problem at first. It really seems like a firmware update messed it up.
Temporer said:
Hi everyboby,
problem is still there.
But I have some new information:
- Problem occurs, when AFTV is waking up from Standby (complete AFTV has no sound)
- when I change the resolution from automatic to 1080p 60fps or 1080p 50fps, the sound comes back.
- Changing this setting back to automatic will not cause the problem again.
Any ideas, what exactly causes the problem and how to solve it?
Thank you very much
Temporer
Click to expand...
Click to collapse
charliebee said:
I have the same problem and turning the TV off and on fixes it for me too.
I've had my Fire TV with XBMC for about a year and I didn't have this problem at first. It really seems like a firmware update messed it up.
Click to expand...
Click to collapse
Hello
i tried that - without any luck - we got 3 Philips tv i our Household - all have the same issue - when connect to me Beamer there is no problem, so i think this could related to Philips TV ?
jakepe said:
Hello
i tried that - without any luck - we got 3 Philips tv i our Household - all have the same issue - when connect to me Beamer there is no problem, so i think this could related to Philips TV ?
Click to expand...
Click to collapse
Forgot to mention that my TV is a LG and that I don't have this problem on a cheap Dynex TV in the bedroom on my second AFTV...
Same problem is also present on Macbook Air. After waking there is no sound.

No sound when playing prime movies

I have 2 major problems:
1. amazon prime movies have no sound, and sound works properly every where else.
2. I cannot download amazon apps from amazon fire TV home screen, it won't even let me click into them to see the price.
Looking for some help what it could be.
Notable tweaks:
I have a rooted device with nova launcher, xbmc, rboxs module google play store module. And various other apps.
Not knowing how you are hooked up, that is hard to speculate about. One thing though, some movies are encoded with Dolby Digital Plus and not all equipment can handle it. The AFTV also has an Optical Out so one can get Dolby Digital instead. I pitched my Roku3 I for this reason. I could not get surround from Netflix movies. Had to to opt for Stereo.
Here's more info, I don't think its the way I'm hooked up. I have aftv HDMI to TV then fiber optics to sound bar. Appears to be software or something. Any one else had this problem?
bumpaudio said:
Here's more info, I don't think its the way I'm hooked up. I have aftv HDMI to TV then fiber optics to sound bar. Appears to be software or something. Any one else had this problem?
Click to expand...
Click to collapse
It's still a little hard to diagnose with that info. Could be the HDMI so you'd try a different cable (higher quality if possible)
I'm sure you've tried rebooting by now but sometimes that fixes lots of issues, in fact I've fixed some sound issues with a simple reboot. Other times I've unplugged it for a short period of time then plugged it back in.
The only other thing is lots of people have complained of netflix/prime video playback but I don't think the sound was the problem for any. The fix there, that I know of is go to amazon video in apps section, clear data 3 times, unplug 10 seconds then it works.
But I'm just hoping I might help. Based on the info I'm just taking a stab. Of course you might eliminate the sound bar or try a different tv if possible to rule out software like you suspect. Good luck.
Since you have Optical connected to your soundbar is Optical selected in AFTV Settings for sound output? Just asking.
No offense taken, thanks for your suggestion! I have ruled out the cables, I got the apps to work, it was a module that puts the amazon app store on that was causing other apps not being able to install.
So now its just the sound not working only while watch amazon prime videos, the sound works in every other app!
OK its all fixed you were right sound out put all it was. Went thru the trouble shooting tips here
http://www.amazon.com/gp/help/customer/display.html?nodeId=201452570
bumpaudio said:
OK its all fixed you were right sound out put all it was. Went thru the trouble shooting tips here
http://www.amazon.com/gp/help/customer/display.html?nodeId=201452570
Click to expand...
Click to collapse
DD+ is a nightmare for many with equipment a few years old. it is HDMI only and meant for 7.2. Kind of overkill for many. It is supposed to backward compatible to DD 5.1 but not in many instances. Had to ditch my Roku3 because of it but found the AFTV which is more fun anyway.
Film ve dizi seyret
Dizi filmler sinema filmleri için site önerebilirmisiniz acaba?
Sound fixed
bumpaudio said:
I have 2 major problems:
1. amazon prime movies have no sound, and sound works properly every where else.
2. I cannot download amazon apps from amazon fire TV home screen, it won't even let me click into them to see the price.
Looking for some help what it could be.
Notable tweaks:
I have a rooted device with nova launcher, xbmc, rboxs module google play store module. And various other apps.
Click to expand...
Click to collapse
Take a look at the amazon tab. I found a crossed out speaker icon on it. right click to unmute and then turn up the sound. worked for me. Check out chrome://flags/#enable-tab-audio-muting

Audio playback stopping/muting?

I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Well I guess that answers my question...
tjkrz said:
Well I guess that answers my question...
Click to expand...
Click to collapse
I've had a problem playing audio using Podcast Addict over bluetooth, but it's not similar to what you're describing. In my case, playback just pauses randomly for a second or two, then continues. This can happen after 1 minute of playback, or 20 minutes. I'm assuming at this point that my problem is with the app, android 6.0 is still very new and some apps may have problems (like camera apps flipping everything upside-down).
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Same here with Spotify... I find that I have to unplug and replug the headphones, hit pause, then play again. :/ Have you tried disabling Doze for your music player? It may have something to do with that, but I haven't experimented with it yet.
tjkrz said:
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Click to expand...
Click to collapse
Yes I Had this problem. Mine did the exact same thing as yours. I rebooted the phone and it seemed to fix the problem. I can't tell if I would have had the problem again because I sent my phone back the next day for a replacement. My WiFi was terribly slow so they are sending me a new 5X.
I'm having the same problem when I use Google Music. I don't even have to turn the screen off. Did you have any luck figuring the problem out?
jurey said:
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Click to expand...
Click to collapse
Yes, I did deselect "Power button instantly locks". I'll try putting it back to the default to see what happens. I know this has nothing to do with the "Smart Lock" state, because it happens even when I'm away from home.
Otherwise, I've found nothing that solves the issue. It's very annoying. The good thing is it probably only happens 10% of the time when I turn off the display with audio playing.
Yeah it's happening every single time I play music. Driving me crazy
Having the same problem. Seems to only happen when I'm doing something that would trigger the motion sensors. So when walking, all audio gets muted within a few seconds of me starting to walk, then stays muted. However, if I pause the audio, after 10 seconds I hear a pop (like the sound of a speaker turning off or something similar) and audio is available again. Exact same thing happens when I'm biking. If I'm stopped, music will continue until I start biking again, pause music, ten seconds later pop, resume. Everything is fine until I stop again, then repeat.
This isn't a problem when I take the subway, or a bus.
It's not just music that's muted though, all notification noises and alarms are also muted. The phone thinks the volumes are all where they're set, but won't play anything either over headphones, bluetooth or the speaker.
A reboot has not fixed my issue. System logs haven't revealed anything. Since this doesn't seem to be a super widespread problem, I'll be RMA'ing this one and hoping it doesn't happen on my next.
I'm not the only one
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Putting my phone away without turning off the screen seems to make this happen less. However, since this doesn't seem to be a super widespread problem, I've RMA'd my device. Not interested in starting out with a broken handset.
Been happening to me too - think since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon. How can we report issues like this to Google?
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Getting this too. Was out running earlier with headphones in, stopped playing randomly five or six times but found skipping track made it work again. At home, had it on loud speaker, got 5 seconds in but it froze, skipped track and got 3 seconds, skipped again and just got 1 second. Gave up after that..
But it works fine when connected to a bluetooth speaker or my car!
scgf said:
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Click to expand...
Click to collapse
I tried this - switched off the "Always On" option. Went for a 40 min run tonight with music on through headphones and it didn't stop playing once.
Even now, got the phone playing through loudspeaker and it's having no problems!
Exact same issue here .
Audio playback stops but device still thinks its playing ie speaker icon on top bar. Sometimes stopping app and restarting helps other times no joy. I have also heard the short pop sound when it stops.
So far has happened in Youtube, google music and in some games. Also intermittent loss of text alert tones too.
Only sure fire way to reset is to restart phone.
I shall give the switching google now always on off trick see if this helps and report back (never use it anyway but still it shouldn't prevent audio)
Try a reboot
droidXish said:
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Click to expand...
Click to collapse
I did more searching online and found enough other people are having a similar to think that there's something going on with the software. One post on a nexus 5 X subreddit had talked to Google support and went through a process of a safe mode boot as well as a reboot. I have not tried a safe mode boot but a reboot has resulted in the best playback experience I have had since owning this phone. No interruptions in audio for the last several hours . I'm on Verizon and have not received any updates as far as I'm aware. I am hoping that this will last.
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Tank87 said:
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Click to expand...
Click to collapse
After updating yesterday, I had it occur again this morning with video playback and the audio muting. So wouldn't be too hopeful, sadly...

Updated Fire TV to 5.0.5, then no sound and no audio/video streaming, help please.

I bought the fire TV when I can pre-order it, and I rooted it and block the firmware update. Recently youtube is not working, so I decide to update to latest OS as root is not that important to me. So I reset to to factory default then update to 5.0.5 (must be from 51.x). After installing new OS, there is no sound at all, not even from menu navigation. I tried each settings in audio and still no solution, reset, restart, change the HDMI cable etc.
What even worse is that I cannot stream video and audio at all. I have wired LAN to a router directly with 150Mb Comcast. Now I cannot even load the fireTV introduction video. I can install the youtube without any issue and it can load the play list, subscription list etc. I tried to stream Amazon video and MP3 and it stuck at the beginning and would never start.
I side loaded the latest kodi, it plays mkv from NAS but still no sound. The FireTV and TV have not been changed except OS update. Please help.
Do you have a little red muted audio sign in the top corner (right hand side) of youre screen? If thats the case using a keyboard press the + button to get the audio back on! If not search on Google i also had a problem simular to this a while back after a new install of Kodi & found the solution from there after looking through for around 5 minutes.
Hope this helps if so press that thanks button
It is not just kodi, but fire TV itself does not have sound.
Amelia2006 said:
It is not just kodi, but fire TV itself does not have sound.
Click to expand...
Click to collapse
I looked on the net for you, try these -
Go to Settings > Display and Sounds > Audio > Dolby Digital Output > Select Dolby Digital Plus OFF (I used Dolby Digital Plus Automatic and that worked)
Or this -
If you hear regular TV sound that means that whatever that sound comes from is still running. Maybe you have a cable box or DVR connected to an amplifier? You need to turn it off when you are using the Fire.
You should hear the sound from the Fire TV directly from your TV, not your amplifier. You'll need to make sure the TV's sound is turned up.
Or -
Check the volume setting. Most TVs have separate volume controls for each input, so it may be you just have that input turned all the way down. Also check your TV's owner's manual and see if the input you are using supports sound. On my TV one HDMI input processes sound and one is video only for some reason.
Or this -
Do you have another HDMI cable you can try? & have you tried on another tv?
Hope this solves ur problem (I keep my fingers crossed for ya), if it does press that thanks button
Sent from my SM-G900F using Tapatalk
I had the same problem and called amazon, and they told me it was a known issue and are looking into a fix.

Why can't this phone stream video through DLNA without cutting off the stream?

Is anyone else able to stream movies from this phone to their DLNA devices (my case I use either Panasonic smart TV or Xbox One to stream to)? I've tried AllConnect and BubbleUPnP (and lesser know ones from google play) and they all drop connection between 5 - 15 minutes into the stream. I've tried turning off battery optimisation on the apps but it made no difference, nor did a reset. On occasion the phone even soft reboots whilst streaming.
Never had this problem on my android tablet or other phones. Any ideas?
I'm on the latest stock android nougat, unrooted. Never got to see if it worked on MM.
Hi guys, could anyone help me out with this?
Had a bit of a breakthrough with it today... the phone streams video perfectly without cutting off after 5/10mins if I set the phone to 'stay awake while charging' in developer options and leave it plugged in. I assume by activating that setting there are processes being overridden and prevented from occurring that cut the video stream off in normal use.
Perhaps some system process related to doze/battery optimization?

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