Help with more Netflix trouble shooting - Fire TV Q&A, Help & Troubleshooting

Couple of weeks back I wrote about Netflix stuttering/ dropping frames a few times per minute. Someone gave me some feedback that my internet connection might be too good for Netflix. This actually seems plausible given fast lanes and the fact that others with MUCH slower speeds are able to stream high quality without a hiccup.
I don't watch much Netflix but today I wanted to watch house of cards so I unplugged the Ethernet and switched to WiFi. The same issue persists...
Just wanting to watch the show, I switched the input to apple TV which is hardwired. Not only does it not have problems but the quality is NOTICEABLY better!
I have 2 aftvs. My other box doesn't have the stutter issue. The only differences are its running 51.1.4.1 and the box with the issue is 51.1.4.0.
Btw--i contacted amazon not just about this but also the recurring tiny screen problem, and the "unable to play this title" problem. They seemed to know disturbingly little. First, they told me if I had the old red icon Netflix to go to the appstore and uninstall the old one then install the new white one.
Of course I already have the new one. There is no standalone appstore to go to, and the update just over writes the old one. Are they even using fire TV over there?
Needless to say that didn't help, as I think tech support anticipated. Which is why they ended with "contact Netflix"
So anyone here have an idea? Thanks.

KLit75 said:
Couple of weeks back I wrote about Netflix stuttering/ dropping frames a few times per minute. Someone gave me some feedback that my internet connection might be too good for Netflix. This actually seems plausible given fast lanes and the fact that others with MUCH slower speeds are able to stream high quality without a hiccup.
I don't watch much Netflix but today I wanted to watch house of cards so I unplugged the Ethernet and switched to WiFi. The same issue persists...
Just wanting to watch the show, I switched the input to apple TV which is hardwired. Not only does it not have problems but the quality is NOTICEABLY better!
I have 2 aftvs. My other box doesn't have the stutter issue. The only differences are its running 51.1.4.1 and the box with the issue is 51.1.4.0.
Btw--i contacted amazon not just about this but also the recurring tiny screen problem, and the "unable to play this title" problem. They seemed to know disturbingly little. First, they told me if I had the old red icon Netflix to go to the appstore and uninstall the old one then install the new white one.
Of course I already have the new one. There is no standalone appstore to go to, and the update just over writes the old one. Are they even using fire TV over there?
Needless to say that didn't help, as I think tech support anticipated. Which is why they ended with "contact Netflix"
So anyone here have an idea? Thanks.
Click to expand...
Click to collapse
I've recently been having the same jitter/lag on Netflix. It's not all the time though. It seems to happen in episodes (no pun intended). With several back to back jitters over the course of a few minutes, then it's fine. I only occasionally get buffering pauses, so I don't think it's that. A clean reinstall and clearing of Dalvik/cache doesn't help either.
Were you able to find resolution?

xm41907 said:
I've recently been having the same jitter/lag on Netflix. It's not all the time though. It seems to happen in episodes (no pun intended). With several back to back jitters over the course of a few minutes, then it's fine. I only occasionally get buffering pauses, so I don't think it's that. A clean reinstall and clearing of Dalvik/cache doesn't help either.
Were you able to find resolution?
Click to expand...
Click to collapse
I did report in another thread (with the hope others would chime in but no one did) that 51.1.5.0 seemed to have fixed Netflix. Several weeks later I can confirm it did for me. Prior to that nothing I did could fix the multiple issues I was experiencing. If you're already on the latest firmware I'm not sure what it could be.
While it has improved, I find it strange that Netflix on my atv3 still displays a much better resolution than aftv. My conspiracy aka wild & crazy theory is the 2 streaming giants are fighting a passive aggressive war. Its not that outrageous. But I don't think amazon is intentionally throwing the monkey wrench. Its more like if there is an issue they could address they willingly choose to ignore it. Just a thought--sorry its not helpful. Hope you find a fix.

KLit75 said:
Couple of weeks back I wrote about Netflix stuttering/ dropping frames a few times per minute. Someone gave me some feedback that my internet connection might be too good for Netflix. This actually seems plausible given fast lanes and the fact that others with MUCH slower speeds are able to stream high quality without a hiccup.
I don't watch much Netflix but today I wanted to watch house of cards so I unplugged the Ethernet and switched to WiFi. The same issue persists...
Just wanting to watch the show, I switched the input to apple TV which is hardwired. Not only does it not have problems but the quality is NOTICEABLY better!
I have 2 aftvs. My other box doesn't have the stutter issue. The only differences are its running 51.1.4.1 and the box with the issue is 51.1.4.0.
Btw--i contacted amazon not just about this but also the recurring tiny screen problem, and the "unable to play this title" problem. They seemed to know disturbingly little. First, they told me if I had the old red icon Netflix to go to the appstore and uninstall the old one then install the new white one.
Of course I already have the new one. There is no standalone appstore to go to, and the update just over writes the old one. Are they even using fire TV over there?
Needless to say that didn't help, as I think tech support anticipated. Which is why they ended with "contact Netflix"
So anyone here have an idea? Thanks.
Click to expand...
Click to collapse
KLit75 said:
I did report in another thread (with the hope others would chime in but no one did) that 51.1.5.0 seemed to have fixed Netflix. Several weeks later I can confirm it did for me. Prior to that nothing I did could fix the multiple issues I was experiencing. If you're already on the latest firmware I'm not sure what it could be.
While it has improved, I find it strange that Netflix on my atv3 still displays a much better resolution than aftv. My conspiracy aka wild & crazy theory is the 2 streaming giants are fighting a passive aggressive war. Its not that outrageous. But I don't think amazon is intentionally throwing the monkey wrench. Its more like if there is an issue they could address they willingly choose to ignore it. Just a thought--sorry its not helpful. Hope you find a fix.
Click to expand...
Click to collapse
Thanks for the reply. I didn't take the latest update because I have mine with the system/data mounted to an external HD and the updates ability to use a USB seemed less robust than the hacked version. Maybe I should relook at updating now.

xm41907 said:
Thanks for the reply. I didn't take the latest update because I have mine with the system/data mounted to an external HD and the updates ability to use a USB seemed less robust than the hacked version. Maybe I should relook at updating now.
Click to expand...
Click to collapse
Well let me say the loss of mouse functionality might've made me hesitate but unfortunately I didn't know. I don't regret it because unlike others I don't use the BT keyboard for everything but had just bought the k400 like 2 weeks earlier so that probably wasn't money well spent...other than that I'm VERY happy with the new firmware.

KLit75 said:
Well let me say the loss of mouse functionality might've made me hesitate but unfortunately I didn't know. I don't regret it because unlike others I don't use the BT keyboard for everything but had just bought the k400 like 2 weeks earlier so that probably wasn't money well spent...other than that I'm VERY happy with the new firmware.
Click to expand...
Click to collapse
Oh. I thought the latest firmware brought native BT capabilities.

xm41907 said:
Oh. I thought the latest firmware brought native BT capabilities.
Click to expand...
Click to collapse
Oh yea it does...I was referring a specific functionality ( it was reported here) basically the mouse cursor is invisible on the home screen and on many apps I've tried. It makes the web browser tougher to use, I think. But yes BT capabilities improved, its just losing that cursor really messed things up for me and many others. I haven't explorered any Possible workarounds. I've only owned the keyboard for a short time but some use it for a lot of things. Might depend upon how often you use it.

Related

For those with concerns about getting a Galaxy Nexus

Well, i took the plunge today, and went out and got one sim free. I had concerns that the gps would be a bit naff, and that there may be screen defects, or sluggishness and all the other commonly complained about things on here. However, in reality, non of these things were evident. It just goes to show that sometimes you can read too much and put yourself off buying a device on these fora. Which I nearly did. So, i'm really pleased with mine, screen is just great, gps is very good, not noticed a great deal of lag, just little hiccups here or there maybe, but that's it. Certainly nothing more than i got from my iphone 4 when it's ram was a bit pushed. So, if you think you might be put off, don't be, it's just great
+1 i have the same experience with my VZW GN. A hickup here and there, the AMOLED screen has the linen appearance with whites on low brightness, but overall I'm happy with it.
My colleague's did burn through a lot of battery this morning, but I just unlocked and rooted it for him so we will see if this was something he installed.
+1 excellent device
Sent from my Galaxy Nexus using xda premium
I disagree with the OP.
My Nexus while at first seemed great actually has a few issues that are making me second guess my decision to return my Razr.
1. When switching from Wifi to 3g/4g my data stops working. I have to switch to airplane mode then back to restore it.
2. The speaker phone is aweful. While in the car its completley useless. I spend half of my conversation repeating myself becuase the other person can't hear me. I did a comparison with my wife Incredible and it was night and day.
3. When typing on the keyboard I notice that they keys being registered are not the keys I am pressing. Not all the time but on average its worse than the razr. The upside of this is that the autocorrection of ICS fixes the mistakes so its a wash in the end but still annoying.
4. MTP file transfer fail often when transfering files. I ended up using a wifi ftp server to get my titanium backup files.
5. Audio breaks up when trying to stream over bluetooth. Worked flawlessly on my Razr.
The last two are not so much bugs as design limitations.
6. No SD slot...I mean really... why can't nexus phones have sd cards.
7. No voice search button with the rest of the "buttons"
This is kinda what i meant, these problems seem to be device specific. Generally, they are ok, but as was the case with the sgs2, the early batches seemed dubious and the software was full of bugs. If you are lucky tho, (as the majority will be). All will be fine.
Forgot about the bluetooth audio streaming issues. Updated my post with that as well.
So far I've had no problems with Bluetooth audio either. Although I have not tested it extensively. Only tried it out to check it.
trevoryour said:
Forgot about the bluetooth audio streaming issues. Updated my post with that as well.
Click to expand...
Click to collapse
Ooooh Please can you elaborate on this. BT/A2DP Streaming is essential for me.
Seems like ICS gets faster as you use it more. Also, most apps are not totally designed for ICS; Yet.
I would say I am more likely to share a bad experience post on the internet than a good one. I am sure there are a lot of people who are happy with their device that just don't feel the need to say so online.
I agree with the OP. You should always give something a go and if it don't work out there is usually a warranty.
Sent from my Galaxy Nexus using XDA App
I agree with the OP, most of my fears about the phone have not come to life. No problems with the signal, although if there is a fix, I hope that it will help when I am at work. zero ****ing bars..why is every place I work at built like a bomb shelter with no signals coming thru???
i have faith someone will make a bigger battery for this thing...
cenwesi said:
Ooooh Please can you elaborate on this. BT/A2DP Streaming is essential for me.
Click to expand...
Click to collapse
I tried streaming spotify over the bluetooth audio link in my Ford Sync and the audio stream kept breaking up as if the phone was really far away or something. I had seen this before with my Incredible when it first came out but a reboot usually fixed it. I rebooted the nexus and the problem remained.
I also agree with OP, this phone has been perfect before. I was espeically surprised with the GPS lock i was getting. with my Charge i had to go outside and stand still for like 30 seconds to a minute to get it to lock on, the Nexus locked on almost instantly sitting in my chair inside my house...
Clearly all of these issues are luck of the draw. My phone has had no such issues. I suppose some phones having these issues and others not might indicate lesser build quality, but even iPhones have hit and miss problems like this.
Sent from my Galaxy Nexus using XDA App

OGP any known issues?

Now that the phone has been out for about half a year (1 month in the US), have any annoying/troubling issues been found?
For example, I was told by a manager at AT&T that some people who have the HTC One are complaining that the phone literally gets too hot to hold after "extended" video recording. They've only seen it with a few phones (owned by their salespeople), but it's been reported...
I've read both great and horrible reviews about the camera on the OGP, and I'm wondering if maybe LG is sourcing components from various vendors [something akin to TV manufacturers using display panels made by various manufacturers in models with the identical model number (AKA "the panel lottery")]. If that's correct, then maybe you get a good one and maybe you don't...but that's what I'm trying to find out.
I've read a few reviews/postings that some people had issues with battery life which turned out to be bad batteries. Anyone have that?
So, with that said, is there anything that seems to be out of sorts with the OGP?
The only issue I can find is the Wifi is junk.
raduque said:
The only issue I can find is the Wifi is junk.
Click to expand...
Click to collapse
Care to elaborate? I've not noticed any issues with mine.
It connects fine to both my routers, but will not sustain a stable data stream. It also seems far slower than it should be. Speedtest.net app runs about 2-3Mbps.
Sometimes, the test won't even complete, the Wifi will disconnect and reconnect.
It transfers fine for about 5 seconds or so. I just tried watching a free video on Google Play, and every 5 seconds the stream stalled. Web pages take forever to load, and forget about downloading a big app.
I guess I'll have to call AT&T, or visit a store. I paid full retail for this thing.
Edit: My routers are both a little bit older, a Belkin F5D7230-4 WirelessG and a Netgear WGR614V9, but I've never had this type of issue with any other device.
Edit2: I rebooted everything in sight, including (but not limited to) my routers, my cable modem, my switches, my WHS and the OG Pro. Seems to be more stable now, but still a little slow, around 2Mbps downstream.
There's only two issues with the thing, it's too good, and it's only on AT&T.
Seriously, there are a few niggling things.
1. The QSlide bar takes up too much space in the notification shade. Luckily, once you root, there's a fix around here somewhere for it.
2. The side buttons are very VERY shallow, to the point where even if you put on a SKIN the buttons are hard to feel and even get to. Still figuring out what to do about that one.
3. Not enough accessories. This is a very real consequence of it only being available on AT&T here, it's just not going to be as popular with the accessory makers as the Galaxy S4 and HTC One, which are pretty much available on every carrier.
raduque said:
It connects fine to both my routers, but will not sustain a stable data stream. It also seems far slower than it should be. Speedtest.net app runs about 2-3Mbps.
Sometimes, the test won't even complete, the Wifi will disconnect and reconnect.
It transfers fine for about 5 seconds or so. I just tried watching a free video on Google Play, and every 5 seconds the stream stalled. Web pages take forever to load, and forget about downloading a big app.
I guess I'll have to call AT&T, or visit a store. I paid full retail for this thing.
Edit: My routers are both a little bit older, a Belkin F5D7230-4 WirelessG and a Netgear WGR614V9, but I've never had this type of issue with any other device.
Edit2: I rebooted everything in sight, including (but not limited to) my routers, my cable modem, my switches, my WHS and the OG Pro. Seems to be more stable now, but still a little slow, around 2Mbps downstream.
Click to expand...
Click to collapse
my WiFi works great and I get a good range. I would look into getting a new router,I had this issue last year with all my Samsung phones once I got a we router things worked out great, Remember tech has a short life span you have to upgrade at times to keep everything on par.
Sent from my LG-E980 using xda premium
the frevia
nthknd said:
my WiFi works great and I get a good range. I would look into getting a new router,I had this issue last year with all my Samsung phones once I got a we router things worked out great, Remember tech has a short life span you have to upgrade at times to keep everything on par.
Sent from my LG-E980 using xda premium
Click to expand...
Click to collapse
Sound seems low on mine, even at full volume.
Shadowjack1965 said:
Sound seems low on mine, even at full volume.
Click to expand...
Click to collapse
It blasts my ears off with headphones, but I can easily crank my head unit to max and it's not anywhere near as loud of my NoteII was. I should be able to compensate by adjusting my gains, though.
Clipped voice commands in navigation
I read in another thread that at least 2 users were having issues with the voice commands during navigation. Their issue is that when the OGP speaks a navigation command, the audio stops in mid sentence. The last few words (or parts of the words) are clipped off. Example: instead of "turn left in 4 miles", they are getting, "turn left in 4 m", or instead of "proceed through the roundabout", they get "proceed through the roun".
Is anyone else having this issue? I'd be curious also if your phone is not having the issue.
My email client crashes every time I try to open an email. Used to work. Tried clearing data still crashes. Only problem so far.
Sent from my LG-E980 using Tapatalk 2
raduque said:
It blasts my ears off with headphones, but I can easily crank my head unit to max and it's not anywhere near as loud of my NoteII was. I should be able to compensate by adjusting my gains, though.
Click to expand...
Click to collapse
Wonder if it's just my particular unit somehow. Now I'll have to research adjustments that could make a difference.
Thanks.
Shadowjack1965 said:
Wonder if it's just my particular unit somehow. Now I'll have to research adjustments that could make a difference.
Thanks.
Click to expand...
Click to collapse
It could also be your headphones. I'm using a pair of Samsung OEM S3/NoteII headphones (all the controls work correctly).
When I mentioned adjustments, I meant to the amps in my truck, where 90% of my listening takes place.
I posted above about some users getting clipped voice instructions with navigation. I have not tried that yet but i found another voice issue. I don't know if it is due to an app or the phone. Using an NFC app (NFC Task Launcher), i have it set to read the time aloud when i tap an NFC tag to set my alarm. When it reads the time, it clips off the minutes and only reads the hours. For example, if i set the time for 11:30, all it says is "eleven", and cuts off the "thirty". Anyone else having voice issues?
Only actual issue I have is with the search feature in the contacts. When typing a name, it seems to reset or clear out the search field when you type more than 3 characters.
Anyone else seeing this?
Other than that, I love this phone. (I don't consider the slow progress on unlocking the bootloader to be an issue. The DEVs will crack this thing shortly. (They do have lives.)
Sent from my LG-E980 using xda premium
This phone is so far so good. The only thing I find uncomfortable is that when you exit your favorites tab from your phone app either by back or home button, and then when you hit phone again, it always brings you to the dial tab. It's kinda annoying since I never had that happen to me before on other phones.

Nexus 7 sudden reboots.

Hello,
I just bought this Nexus 7 and it is simply stunning. However, I have been having issues with it rebooting suddenly especially after trying to wake it up. I don't know what is happening and I cannot seem to get adb in Windows 8 to recognize it (even with updated Google USB drivers, USB debugging on, and mode set to PTP). I can't get a logcat.
If anyone can help me figure out what is going on, I would much appreciate it. Especially if I can get adb to work.
Google tech support would tell you to do a factory reset. Maybe twice.
If that doesn't work, return it.
Even if it cures it for a while, it may return.
That would be the sign of a possible hardware issue.
Google doesn't acknowledge or address the rebooting issues.
And Windows 8 has been a nightmare for some so far as drivers.
Google the Nexus 7/Win8 drivers issue, and you'll find a ton of possible solutions and no consistency so as to have one concrete answer.
danvee said:
Google tech support would tell you to do a factory reset. Maybe twice.
If that doesn't work, return it.
Even if it cures it for a while, it may return.
That would be the sign of a possible hardware issue.
Google doesn't acknowledge or address the rebooting issues.
And Windows 8 has been a nightmare for some so far as drivers.
Google the Nexus 7/Win8 drivers issue, and you'll find a ton of possible solutions and no consistency so as to have one concrete answer.
Click to expand...
Click to collapse
Just did that. I didn't want to reset it because of the time needed, but I don't have much of other options.
So far so good. If it continues to reboot, it isn't a big deal. I'm eyeing the 32 GB version anyway to swap for as 16 GB is a bit cramped.
Don't beat your head against a wall. Keep returning until you get a 'good' one.
I can't imagine the number of refurbished units that'll be offered for sale as soon as the real issue(s) get(s) found and addressed (if ever).
Whatever happens, don't get stuck as a lot of us did....
danvee said:
Don't beat your head against a wall. Keep returning until you get a 'good' one.
I can't imagine the number of refurbished units that'll be offered for sale as soon as the real issue(s) get(s) found and addressed (if ever).
Whatever happens, don't get stuck as a lot of us did....
Click to expand...
Click to collapse
As soon as I had posted that previous post, it had just rebooted after being put into sleep mode. Went back to Staples, got me the 32 GB one, and we shall see if this one works better. Hopefully it is just a hardware issue (I'm thinking the S4 Pro may have had a hard time with the low voltage on sleep mode) If not, I'm going to troubleshoot; maybe an app is causing the crash, maybe the firmware is creating issues, or both.
I'm keeping everything packaged for right now with the exception of the tablet itself. I've got a charger which works fine with it. Gotta love the two week return policies.
http://forum.xda-developers.com/showthread.php?t=2380866
Guhrasoh said:
http://forum.xda-developers.com/showthread.php?t=2380866
Click to expand...
Click to collapse
Curious, it looks like Chrome Beta may be at issue. I use it because I like being on the edge. I'll install Chrome Beta, see if the issue returns. If it does, I'm uninstalling it for right now (or just not launching it).
Try removing chrome
st33med said:
Curious, it looks like Chrome Beta may be at issue. I use it because I like being on the edge. I'll install Chrome Beta, see if the issue returns. If it does, I'm uninstalling it for right now (or just not launching it).
Click to expand...
Click to collapse
I can confirm that chrome beta was 100% the cause of the reboots on mine. Gone a week without a single reboot after uninstalling, and I had about half a dozen a day when it was installed.
Sent from my Nexus 7 using xda app-developers app
In my case, I've got Chrome rolled back to original and disabled and still have issues, admittedly the rebooting happens while asleep for the most part so that isn't nearly as intrusive as the frequent freezing.
Did it 2X just typing this...
http://forum.xda-developers.com/showthread.php?t=2380866

[Q] Internet Speed Discrepancies

In order to get the most out of my FireTV/Kodi setup, last week I switched to Comcast cable for their 105mbps service. The first few days, Speedtest.net showed a download speed of around 50mbps on both my computer and my FireTV. Last night, I was experiencing some buffering issues, which had totally disappeared the first few days with Comcast, so I did some more speed tests. I was excited to see speeds of 125mbps on my computer, but totally bummed to see that my FireTV was only reporting around 7 or 8mbps.
Why would there be such drastic performance differences between my computer and my FireTV? I would think some kind of issue arising over the long ethernet cable, but they were reporting consistent speeds between the two when I first got Comcast last weekend.
Raymondo17 said:
In order to get the most out of my FireTV/Kodi setup, last week I switched to Comcast cable for their 105mbps service. The first few days, Speedtest.net showed a download speed of around 50mbps on both my computer and my FireTV. Last night, I was experiencing some buffering issues, which had totally disappeared the first few days with Comcast, so I did some more speed tests. I was excited to see speeds of 125mbps on my computer, but totally bummed to see that my FireTV was only reporting around 7 or 8mbps.
Why would there be such drastic performance differences between my computer and my FireTV? I would think some kind of issue arising over the long ethernet cable, but they were reporting consistent speeds between the two when I first got Comcast last weekend.
Click to expand...
Click to collapse
That's kind of a drastic drop. I'd suspect the Ethernet cable. Longer cords will slow it down a*bit but more than likely it's a problem with the cable. How is it run? Is it possible it got squeezed?
Hardwired is always better but not always feasible. I bought my own modem and router. I actually get the speeds Comcast promises over WiFi with better range. Saving the monthly fee for Comcast equipment doesn't quite even out--it'll take years but my network is much better after switching.
Btw--have you tried the speedtests over WiFi? Sometimes my WiFi speeds beat hardwired but with WiFi you need to deal with interference.
As for cables and buffering, if there's something wrong with the cable it'll cause issues. It's like a race car going over 200 mph and hitting even a small bump. I use to drive my wife nuts with cables running through the house (I'm not much of a craftsman) But even though buffering is a part of xbmc I really don't experience much. And when I do it's usually fixed through power cycling the router. Of course if we're streaming it doesn't always matter how fast our internet is. If the server it comes from is slow, there's nothing you can do to speed it up.
***when I asked you to test WiFi speeds I assume you have dual band. 2.4ghz is craps imo. Another reason to buy your own router. In my area you only get 5ghz if you rent more equipment from Comcast.
Thanks for the response.
KLit75 said:
That's kind of a drastic drop. I'd suspect the Ethernet cable. Longer cords will slow it down a*bit but more than likely it's a problem with the cable. How is it run? Is it possible it got squeezed?
Click to expand...
Click to collapse
I agree that it sounds like a cable issue, but would that explain why we were getting mediocre but consistent speeds between the computer and Fire TV, and now the computer speeds are blazing and the Fire TV is limping along? I did the measurements when no activity was going on, so I don't think the initial 50mbps tests were because the computer and Fire TV were evenly splitting the signal. And I haven't touched the cable since it was installed, so I don't know how it could have gotten squeezed between last weekend and now.
KLit75 said:
Btw--have you tried the speedtests over WiFi? Sometimes my WiFi speeds beat hardwired but with WiFi you need to deal with interference.
Click to expand...
Click to collapse
I haven't yet. One thing I did try was using different speed test websites. I wound up getting totally different figures (shown in mbps):
• Speedtest.net: 125
• att.com/speedtest: 27.16
• speedof.me: 40.62
• cnet.com/internet-speed-test: 31.39
• bandwidthplace.com: 37.52
• myverizon.com: 20.79
• timewarnercable.com: 122.58
Plus many more that totally fluctuated. Oddly, all of the upload speeds were consistent at around 12mbps.
Good suggestion to power cycle the router. I'll try that this evening and report back.
Raymondo17 said:
In order to get the most out of my FireTV/Kodi setup, last week I switched to Comcast cable for their 105mbps service. The first few days, Speedtest.net showed a download speed of around 50mbps on both my computer and my FireTV. Last night, I was experiencing some buffering issues, which had totally disappeared the first few days with Comcast, so I did some more speed tests. I was excited to see speeds of 125mbps on my computer, but totally bummed to see that my FireTV was only reporting around 7 or 8mbps.
Why would there be such drastic performance differences between my computer and my FireTV? I would think some kind of issue arising over the long ethernet cable, but they were reporting consistent speeds between the two when I first got Comcast last weekend.
Click to expand...
Click to collapse
Raymondo17 said:
Thanks for the response.
I wish I could speak more confidently about it but what I've learned is networking is pretty complicated. I was happy to buy a router that was open source ready but what I learned was it's a lot different than having superuser privs on a rooted device. I've learned a lot but
I agree that it sounds like a cable issue, but would that explain why we were getting mediocre but consistent speeds between the computer and Fire TV, and now the computer speeds are blazing and the Fire TV is limping along? I did the measurements when no activity was going on, so I don't think the initial 50mbps tests were because the computer and Fire TV were evenly splitting the signal. And I haven't touched the cable since it was installed, so I don't know how it could have gotten squeezed between last weekend and now.
I haven't yet. One thing I did try was using different speed test websites. I wound up getting totally different figures (shown in mbps):
• Speedtest.net: 125
• att.com/speedtest: 27.16
• speedof.me: 40.62
• cnet.com/internet-speed-test: 31.39
• bandwidthplace.com: 37.52
• myverizon.com: 20.79
• timewarnercable.com: 122.58
Plus many more that totally fluctuated. Oddly, all of the upload speeds were consistent at around 12mbps.
Good suggestion to power cycle the router. I'll try that this evening and report back.
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Click to collapse
Speed tests can be effected by many factors. I find speed test.net to be most accurate. When it comes to networks, it can be a lot more complicated than it seems but most of the*issues I've spent hours or days agonizing over could've been solved by something as simple as a new cable. One time my speed test were fast but video kept buffering. I spent weeks troubleshooting. 2 techs came to my house. The 2nd was smart enough to check the cable outside my house. I live near the ocean and it got corroded. So it would register as fast but it was prone to frequent issues. That's why I always look for the simplest solution.
Also, I don't get too hung up on speedtests anymore. To this day my living room aftv still tests faster on 5ghz than wired but I keep it wired.
One wall away my other aftv is WiFi testing at around 100 mbps while the wired one tests at around 80 to 85. Oh and forgot to mention WiFi antennas aren't all the same either. My Mac is about 30 feet farther away from the router than WiFi aftv and Mac Always tests over 130 mbps.
I could go on but just so you don't get too hung up on figuring this out--keep the troubleshooting basic to start. Then if it's still giving you problems look deeper into it. Good luck!
After another frustrating night of aftv buffering, I sent my wife to bed and started yanking on cables and running speed tests. The simple act of turning off my PS3 and unplugging and plugging ethernet cables seemed to get me up from 8mbps to 25mbps. Swapping out a brand new Monoprice Cat6 cable for a Cat5e cable that Comcast had left behind bumped me up to around 30mbps. Still not the 50mbps I was experiencing when I first switched to Comcast, but better.
Then something KLit75 mentioned about testing my WiFi speed popped into my head, so I gave that a whirl. Speedtest reported 80mbps! I tripled my speed by going to WiFi! :good:
KLit75 said:
To this day my living room aftv still tests faster on 5ghz than wired but I keep it wired.
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So why don't you go WiFi? I'm kinda old school, and I learned to always go hardwired whenever possible. But I think in this instance, if the speedtest numbers tell the real story here, I'd be way better off going with the WiFi, no?
I replayed the show we were watching that kept buffering on us earlier in the evening (an episode of Town of the Living Dead), and this time it played smooth as silk. Even the gray progress bar scooted happily along, picking up more and more space ahead of the playhead as the show progressed. I'm psyched!
I do recall during the rooting process that being on WiFi held some danger of Amazon updating my software on me, but since I completed the rooting process successfully and, if I remember correctly, in the process turned off the ability for Amazon to do auto updates in the process, I'm not in any danger of losing my root via an auto-update from Amazon, am I?
You mean "root"? You're good. I believe you're thinking of the root guide. It's easier to get to the registration page with ethernet. But once you're rooted there is absolutely no danger of losing root via WiFi (at last no more so than with Ethernet.)
As for why I don't go WiFi when speed tests are faster...
1. 80mbps, for what I stream is more than fast enough.
2. It's like I mentioned earlier, no interference, provided your cable is in good health.
3. Speed tests aren't always the best way to measure quality.
***I hardwire when I can. That no longer extends to running a long cable through my house. I certainly could but why would I ? I stream fine over WiFi.
But like I said, just because it registers as faster on a speed testdoesn't meaner it's stronger in terms of not getting weakened by external factors.
Before I landed on hardwiring, I made sure I tested 3 different cables. The results actually were different and I just went with the cable that had the fastest speed test result. My rule of thumb--if it's within a few feet of my router I hardwired. And there is one weak spot in my house (my son's room) so I bought him a plugin power line adapter. He only needs it for gaming.
KLit75 said:
You mean "root"? You're good. I believe you're thinking of the root guide. It's easier to get to the registration page with ethernet. But once you're rooted there is absolutely no danger of losing root via WiFi (at last no more so than with Ethernet.)
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Lol. Yes, I meant "root," not "boot." I realized my doof, I mean, goof, and edited the post moments before I got your reply. Hey, it was pretty late when I posted, I'm surprised it wasn't more skewed than that.
Right after I posted, I went and checked my speed one more time before hitting the hay. For whatever reason, it was down from 80 to 30mbps, so I went to bed in a bad mood. But this morning I was getting 70mbps, so... I'll try not to let the speed tests drive me crazy. As long as I can get away from the frequent buffering of streaming content, I'll be happy.
Many thanks, KLit75, for your input on this. I really appreciate you takin' the time.
Raymondo17 said:
After another frustrating night of aftv buffering, I sent my wife to bed and started yanking on cables and running speed tests. The simple act of turning off my PS3 and unplugging and plugging ethernet cables seemed to get me up from 8mbps to 25mbps. Swapping out a brand new Monoprice Cat6 cable for a Cat5e cable that Comcast had left behind bumped me up to around 30mbps. Still not the 50mbps I was experiencing when I first switched to Comcast, but better.
Then something KLit75 mentioned about testing my WiFi speed popped into my head, so I gave that a whirl. Speedtest reported 80mbps! I tripled my speed by going to WiFi! :good:
So why don't you go WiFi? I'm kinda old school, and I learned to always go hardwired whenever possible. But I think in this instance, if the speedtest numbers tell the real story here, I'd be way better off going with the WiFi, no?
I replayed the show we were watching that kept buffering on us earlier in the evening (an episode of Town of the Living Dead), and this time it played smooth as silk. Even the gray progress bar scooted happily along, picking up more and more space ahead of the playhead as the show progressed. I'm psyched!
I do recall during the rooting process that being on WiFi held some danger of Amazon updating my software on me, but since I completed the rooting process successfully and, if I remember correctly, in the process turned off the ability for Amazon to do auto updates in the process, I'm not in any danger of losing my root via an auto-update from Amazon, am I?
Click to expand...
Click to collapse
Raymondo17 said:
Lol. Yes, I meant "root," not "boot." I realized my doof, I mean, goof, and edited the post moments before I got your reply. Hey, it was pretty late when I posted, I'm surprised it wasn't more skewed than that.
Right after I posted, I went and checked my speed one more time before hitting the hay. For whatever reason, it was down from 80 to 30mbps, so I went to bed in a bad mood. But this morning I was getting 70mbps, so... I'll try not to let the speed tests drive me crazy. As long as I can get away from the frequent buffering of streaming content, I'll be happy.
Many thanks, KLit75, for your input on this. I really appreciate you takin' the time.
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It's not a problem. If you're experiencing buffering it might be time to consider some advanced settings and unfortunately I'm not the one to talk to. I don't typically have buffering issues but it appears I'm more of the exception there.
There was actually a good thread very recently (last few days) I think it was title adjusting zero cache? Anyway it turns out lots of people set it to zero and that's not good for aftv. Read the entire thread then you might want to go to the org for more specifics.
I think I don't have buffering because I typically don't stream hd movie sources, especially over WiFi. Most of my online sources are tv shows from genesis. The others I almost alwaysuse local files.
KLit75 said:
There was actually a good thread very recently (last few days) I think it was title adjusting zero cache? Anyway it turns out lots of people set it to zero and that's not good for aftv. Read the entire thread then you might want to go to the org for more specifics..
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I'd very much like to read that thread, as I did the Zero Cache routine and it seemed to help for a little while, but then not so much. Was it in this forum, cuz I don't see anything pertaining to zero cache in the title since the start of the new year?
Raymondo17 said:
I'd very much like to read that thread, as I did the Zero Cache routine and it seemed to help for a little while, but then not so much. Was it in this forum, cuz I don't see anything pertaining to zero cache in the title since the start of the new year?
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It's this one. But like I said you might want to read then check related topics at the org. I don't pretend to know much about it but it seems there's not one catch all number to set. It's specific to your network.
In maybe a related topic, adbFire 1.16 was just released and I'm not certain but think the dev*made it simpler to change this/modify cache. If it's what I think it is it MIGHT make it a whole lot easier to play around/test different settings. But as always, do your research. I'm trying to help but it's not something I have experience with. I've been around long enough to understand this MAY be something that'd benefit you.
http://forum.xda-developers.com/fire-tv/help/adjusting-zero-cache-t3016416
KLit75 said:
It's this one. But like I said you might want to read then check related topics at the org.
http://forum.xda-developers.com/fire-tv/help/adjusting-zero-cache-t3016416
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Wow, that thread is exactly what I needed. And double-wow, somehow I was oblivious to this site's AFTV Help & Troubleshooting area, which is where most of my posts should have been placed in the first place, and definitely where a lot of my future reading will take place. Thanks for shoving me in the right direction, and my apologies to all for not posting in a more appropriate location.
KLit75 said:
In maybe a related topic, adbFire 1.16 was just released and I'm not certain but think the dev*made it simpler to change this/modify cache. If it's what I think it is it MIGHT make it a whole lot easier to play around/test different settings.
Click to expand...
Click to collapse
Yes, I checked out adbFire 1.16 last night. I was having trouble getting the main window on 1.15 to display at all, so I was using 1.14, which was a little sketchy as well. (I chalk it up to an aging Mac.) But 1.16 seems to be much improved.
Raymondo17 said:
Wow, that thread is exactly what I needed. And double-wow, somehow I was oblivious to this site's AFTV Help & Troubleshooting area, which is where most of my posts should have been placed in the first place, and definitely where a lot of my future reading will take place. Thanks for shoving me in the right direction, and my apologies to all for not posting in a more appropriate location.
Yes, I checked out adbFire 1.16 last night. I was having trouble getting the main window on 1.15 to display at all, so I was using 1.14, which was a little sketchy as well. (I chalk it up to an aging Mac.) But 1.16 seems to be much improved.
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I'm a Mac user myself. Is Mac on WiFi? If so I found toggling from 2ghz to 5 helps with your adbfire problem. Btw--my Mac is white unibody 2010. But I quadrupled the ram from 2 to 8gb and this machine runs Yosemite better than some newer macs I've seen (faster anyway) About an 80 dollar investment paid off big time! Otherwise I would've been looking at at least a grand to buy a new one. Just something to consider and don't go by what apple says! According to them my Mac only supports 4 GB but testers have run 16 GB with great results. Mine has been running 8 for the better part of a year. If you go that route I'd reccomend a clean install from USB to really see the results.
KLit75 said:
I'm a Mac user myself. Is Mac on WiFi? If so I found toggling from 2ghz to 5 helps with your adbfire problem. Btw--my Mac is white unibody 2010. But I quadrupled the ram from 2 to 8gb and this machine runs Yosemite better than some newer macs I've seen (faster anyway) .
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My mac is actually hardwired to the router. I'm realizing this beast is probably about a decade old now! I never used to get more than three years out of a computer. I pretty much maxed out the RAM when I bought it, so I think it's actually time for a new computer. But I will also say that I've got one of the brand new, black trashcan-looking Power Macs at work, and it's a dog. Crashes all the freakin' time. I wish I was still using my silver tower, so new isn't always better.

Anyone notice bugs with newest firmware?

Looking around the forum, I think I already know the answer, but thought I'd put the question out there. Ever since installing the newest firmware, both my aftvs have been acting a little funny. It's nothing I can pinpoint just little observations like the home screen takes a bit longer to fully load, after using an app i have glitches in the UI like the manage apps section will hang on the screen with nothing else, pin code definitely takes longer to validate (sometimes), and being a new member of prime I never experienced this before but twice I got the message "internet too slow". The last time I got this message I decided to reboot modem and router so I can't say for sure it wasn't the network but my speedtest clocked 142 mbps down. A long time netflix subscriber, aftv user for 14 months and until 2 days ago I didn't even know this message existed.
A lot of the things I'm describing could probably be attributed to network troubles but I can't really make sense of that given the fact it was fine before the update. BUT, like I said, I just started using prime too. Common sense wouldn't even nudge me in the direction of thinking that might be the culprit, however, I remember when netflix was having issues, one of amazon's own solutions involved clearing data in amazon video so who knows...
Really I might be making this post too long. All I really want is a consensus that people aren't having the same problems I am. Thanks.
Guess its just me. Lol
Well at least I can probably rule out firmware issue.

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