[Q] Signal - T-Mobile Samsung Galaxy Note II

Okay,
So i have tried a bunch of things. About a month ago my phone started having issues with not being able to register on the att network. It is a t889 model of the note. Well I thought okay maybe my antenna because I read somewhere that the antenna goes out if you have dropped the phone a few times. Phone looks great no damage have a tech 21 case so its never had a cracked screen or anything. But so I replace the loud speaker antenna part and still nothing. No service. It has progressively gotten worse. Tried a different rom becasuse again I read that you need the most recent version because something with provider. Well after trying different roms and different settings nothing. So i did experiments with different sim cards nothing. Even tried an active t-mobile sim card. Okay so long story short I finally looked at the signal strength with the sim card not insterted and it showed connection bars? I was like what? and then I looked at the signal strength and it is like -80 to -100 dBm and 45ish asu. Well when I put the sim back in it jumps to -130 to -113 with 0 asu and ofcourse no bars. and it is able to register on a rare occassion at one time it would register more often and let me send text and have data but wouldn't make phone calls again it has degreaded over time. Now I have nothing can someone please help me figure this out because it is driving me bonkers and is sucking up all of my free time.
Thank you,
please dont just tell me to put it on gsm only tried that
please dont tell me to flash a different rom tried that
please dont tell me to flash another modem tried that multiple times
I have reset the phone back to original settings and used triangle to get rid of any void warranty things.
If I have to take it somewhere i would I just would rather fix it myself wifi works fine everything works fine just cant register due to the signal issue.
PLEASE HELP
P.S.- If I put it in auto connect (LTE/WCDMA/GSM) -100 dBm and 40 asu signal but drops after about 20 secs.
Checked imei it is clean.
Model: SGH-t889
version: 4.3
Baseband :T889UVUCMK7
Kernal: 3.031-2085660 [email protected] #1 Tues Nov 19 2013
Build: JSS15J.T889UVUCMK7
Again this is driving me crazy PLEASE HELP
update rplaced the usb charge board no difference.
do I need to try replacing the rear housing since there is a 4g antenna in it or does the flex cable have anything to do with my problem.....

Related

bad reception on sgn

I am on att wireless
I have noticed that in a low service area i get none at all.
However my wife on her iphone has 1/2 bars and my bro on his atrix also has 1/2 bars.
Anyone else having similar issues?
12/7 Update - More information on what I have attempted
Setting APNS for 4g on ATT
getting correct 4g data plan on account
New Sim cards
Replacement Galaxy Nexus
Different Roms
Stock Restore Rom
restore to default and install nothing
different radio
update to 4.0.1
Once the signal drops to almost unusable levels , the only way to get it back is either reboot the phone or toggle airplane mode. After that the signal returns to a solid 89-93 DBM. After roughly 30-60min it will then drop and I have to toggle it again. All other phones in my location have no problem including my iphone 4s with the exact same sim card.
I am in a decent location for signal. On the nexus reboot its at -89 dbm , my iphone 4s is at -87. The iphone stays that way and the galaxy nexus over time drops to -105 to -111.
Still no conclusion.
I only have problem with Wi-Fi where the reception is considerably weaker than any other device just around it.
aimetti said:
I am on att wireless
I have noticed that in a low service area i get none at all.
However my wife on her iphone has 1/2 bars and my bro on his atrix also has 1/2 bars.
Anyone else having similar issues?
Click to expand...
Click to collapse
Bars mean very little, as devices have their indicators calibrated differently. You should be comparing signals, in dBm for a meaningful comparison.
The acid test, of course, is whether you can make and hold a call, and or send/receive data.
aimetti said:
I am on att wireless
I have noticed that in a low service area i get none at all.
However my wife on her iphone has 1/2 bars and my bro on his atrix also has 1/2 bars.
Anyone else having similar issues?
Click to expand...
Click to collapse
Yeah kind of hard to gauge from bars. Nokia and motorola are known for excellent reception. Samsung not so much. They do seem to be improving on all fronts though, including wifi and gps.
Sent from my samsung gt i9250 which is in the wrong country.
I havent got too in depth with testing but its simple to see there is an issue. Everyone around me can make calls and i cant. Cell standbye taking up battery life as well and has been out of signal for a while
I'm seeing a similar issue.
When I have 2g only selected, I get 2 bars -98 asu 7. When I have it deselected I have no bars and signal is -111 asu 1.
Well ive had similar issues
Today I wiped phone and came back to initially 4/5 bars and download speeds of 4 down 1 up.
Then after about 10 min , right back down to 1/0 bars and 800 kbps down 200 up.
popped off back cover and then pulled sim , reset sim and then reboot. Again it initially came back with 4/5 bars with hsdpa. Again about 10 min later back down to 1/0 bars and a -113 dbm reading,
Then oddly enough i was in the status screen just watching it hover around -113 to -105 , it clicked to edge full 5 bars , then came back to 3G 4 bars and now at -93 dbm.
Does this sound at all normal? I havent changed location more than a few feet through all this. My wifes Iphone seems to be having 0 issues right next to me.
just watched it do it again.
Was at 1 bar went to 0 , got stuck on -113 dbm for about a minute or 2 clicked over to edge-2 -87 dbm then back to hsdpa -93 dbm
:/ i got no clue at this point
there is a video showing some of the issue
http://youtu.be/dbSAEHVcosI
aimetti said:
just watched it do it again.
Was at 1 bar went to 0 , got stuck on -113 dbm for about a minute or 2 clicked over to edge-2 -87 dbm then back to hsdpa -93 dbm
:/ i got no clue at this point
there is a video showing some of the issue
http://youtu.be/dbSAEHVcosI
Click to expand...
Click to collapse
Is this at home or a place where you frequently are? If so, I would do one of two things (provided you want to keep the device):
Write an NFC tag that you can tap on your way in (and presumably on on the way out as well) that would switch you over to "2G only" (which it seems gives you a better signal), and back to 3G/3.5G on your way out the door. or...
Either write yourself, or wait for one to be written, a kernel that will throw more power to the radio (at the expense of battery life however- but if you are constantly searching for signal your phone is probably wasting a ton of battery right now anyways)...
ya i am at home.
My wife consistently gets 3 down 1 up on her 4s.
No one else seems to be having issues , perhaps mine is just defective?
this is what happens when i lightly grip phone
http://youtu.be/-eqlMUoeq_I
aimetti said:
ya i am at home.
My wife consistently gets 3 down 1 up on her 4s.
No one else seems to be having issues , perhaps mine is just defective?
Click to expand...
Click to collapse
Maybe, but I can't think of a way to reliably test whether it is defective or not. My Samsung phones have always had lightly weaker radios than my HTC and Moto phones, and my sister's iPhone, so I will wager that it is just that in the name of battery life the radio is under-powered, which can be changed in the kernel. I was in a similar boat back when I was on T-mobile (right on the edge of service), and luckily someone had posted a custom ROM for the G1 that routed more power to the radios, and gave me just enough to hold a signal and use my wifi for data. Whatever that kernel in that ROM did, it gave me about 10 dbm difference. You might want to throw a request in the development section.
you can also try exchanging the device (if ever unhappy at all you should try to), but I am wondering if it will actually make a difference. Do you know someone with a recent Samsung phone like a SG2 (not LTE/Skyrocket) or maybe one of their Windows phones (I don't know what radios/speeds they use), to see if it gives similar results?
s.m.knipe said:
Maybe, but I can't think of a way to reliably test whether it is defective or not. My Samsung phones have always had lightly weaker radios than my HTC and Moto phones, and my sister's iPhone, so I will wager that it is just that in the name of battery life the radio is under-powered, which can be changed in the kernel. I was in a similar boat back when I was on T-mobile (right on the edge of service), and luckily someone had posted a custom ROM for the G1 that routed more power to the radios, and gave me just enough to hold a signal and use my wifi for data. Whatever that kernel in that ROM did, it gave me about 10 dbm difference. You might want to throw a request in the development section.
you can also try exchanging the device (if ever unhappy at all you should try to), but I am wondering if it will actually make a difference. Do you know someone with a recent Samsung phone like a SG2 (not LTE/Skyrocket) or maybe one of their Windows phones (I don't know what radios/speeds they use), to see if it gives similar results?
Click to expand...
Click to collapse
Ya , i was at my brothers house yesterday with no service at all.
My bro had an atrix with 1/2 bars and service.
my wife had an iphone 4 with 1/2 bars and service
and my sister in law had a galaxy s2 with 1/2 bars and service as well.
I had 0 at all.
The odd thing is , every time I reboot my phone it holds on to 4/5 bars at the location im at right now for a good 10 minutes , then flatlines.
aimetti said:
Ya , i was at my brothers house yesterday with no service at all.
My bro had an atrix with 1/2 bars and service.
my wife had an iphone 4 with 1/2 bars and service
and my sister in law had a galaxy s2 with 1/2 bars and service as well.
I had 0 at all.
The odd thing is , every time I reboot my phone it holds on to 4/5 bars at the location im at right now for a good 10 minutes , then flatlines.
Click to expand...
Click to collapse
what APN are you using? Use the same APN settings as your Sis-in-law's GS2- when my Nexus first came I noticed the APN did not match my Atrix and it would not hold an HSPA+ signal for long; I changed it to match the Atrix and speeds/holding towers has been much better. Try the APN thing.
The GN and GS2 would have the same radio chip (I would imagine), and be set to draw the same amount of power by the kernel. If the APN thing doesn't work then you might want to consider an exchange I guess, maybe it is defective
The fact that it flatlines AFTER 10 minutes (presumably after all the syncing is finished for the various apps and services) is suggestive of a sort of "demand" model- like maybe the device amps up the radio when it knows there will be a lot of need, then scales back when demand is less- or over compensates at first, then under compensates later after some sort of calibration? The ten minute thing sounds odd, but sounds like something software/firmware/kernel-based...
[Keep in mind that there is much speculation contained in that advice, the true test for defective or not would simply be another GN at the same location- as that is unreasonable we'll have to speculate. Also, if your sis-in-law comes back over, check her phone status for her signal strength (not bars but dbm and asu) and see if it matches yours. The bars that you see are a software representation of those two numbers, and can be modified to under represent the actual signal.]
I am using the default cingular 410 apn
ive been reading that if support put a 4g data plan on my phone that it could potentially cause data loss. Is that correct?
also changed to 2g only for now and have 5bars -81 dbm constant.
aimetti said:
I am using the default cingular 410 apn
ive been reading that if support put a 4g data plan on my phone that it could potentially cause data loss. Is that correct?
also changed to 2g only for now and have 5bars -81 dbm constant.
Click to expand...
Click to collapse
Not sure I follow, if AT&T made your data plan a 4G data plan, it would interrupt your service?
I think you are asking if changing these APN settings will trigger something at AT&T, and they will "bump" you to a 4G plan- in which case I don't really know, I had to jump onto a "4G" plan when I got my Atrix. I think it would never reach that point though, when you set up the new APNs, that step where you touch the dot to select the HSDPA APN, it would default back to your cingular 410 apn if it were not able to connect (via SIM provisioning or whatever). If unavailable it wouldn't be connected at that rate to begin with.
How old is the data plan you are on (is it prior to the tiered plans)? If you are worried about the connection (APN) not matching the SIM, you could request a new (4G) SIM. Maybe stop in your local store, or call customer service and tell them you are thinking about buying a 4G phone, your friend's brother's uncle' pizza delivery boy's nephew has an unlocked phone you could test speeds with, could they switch out your old SIM for a newer 4G one to see if it will be worth your while at your house, then just pop in that new SIM, change the APN and away you go? (Or to be even less complicated take your old phone in with your old SIM, and just ask for a new SIM card, that yours isn't working right, and it should be a new 4G (not LTE) card...
Well, at least the phone is usable on the 2G band for you, and will save a lot of battery. Meanwhile we'll try to get you connected to an HSPA+ tower.
s.m.knipe said:
Not sure I follow, if AT&T made your data plan a 4G data plan, it would interrupt your service?
I think you are asking if changing these APN settings will trigger something at AT&T, and they will "bump" you to a 4G plan- in which case I don't really know, I had to jump onto a "4G" plan when I got my Atrix. I think it would never reach that point though, when you set up the new APNs, that step where you touch the dot to select the HSDPA APN, it would default back to your cingular 410 apn if it were not able to connect (via SIM provisioning or whatever). If unavailable it wouldn't be connected at that rate to begin with.
How old is the data plan you are on (is it prior to the tiered plans)? If you are worried about the connection (APN) not matching the SIM, you could request a new (4G) SIM. Maybe stop in your local store, or call customer service and tell them you are thinking about buying a 4G phone, your friend's brother's uncle' pizza delivery boy's nephew has an unlocked phone you could test speeds with, could they switch out your old SIM for a newer 4G one to see if it will be worth your while at your house, then just pop in that new SIM, change the APN and away you go? (Or to be even less complicated take your old phone in with your old SIM, and just ask for a new SIM card, that yours isn't working right, and it should be a new 4G (not LTE) card...
Well, at least the phone is usable on the 2G band for you, and will save a lot of battery. Meanwhile we'll try to get you connected to an HSPA+ tower.
Click to expand...
Click to collapse
thanks for all the help really appreciate it.
Anyways a few things have happened since I last posted.
I had an iphone for the last 3 years. I went into ATT last week and got a normal 4g sim card in advance. Today I called my buddy who is a manager at a corporate store and he checked my account. Found that the lady had the wrong data on it. He ended up setting the sim to the 4g plan etc (which is unlimited)
I was able to add the ATT HSDPA apn and successfully connected to it. Prior to this I actually installed modaco's rom and restored everything.
At this point I am getting consistently 3 bars in my house (which is more than my wifes iphone 4s) on 4g.
Seems to be working much better now. The only other issue that remains is when I turn on WIFI. If i turn it on the cell reception goes to 1 bar or sometimes 0. I dont have the exact dbm values right now unfortunately. Calls and text still seem to go through however. Is it possible the wifi is drawing power designated for the radio?
Thanks again !
aimetti said:
thanks for all the help really appreciate it.
Anyways a few things have happened since I last posted.
I had an iphone for the last 3 years. I went into ATT last week and got a normal 4g sim card in advance. Today I called my buddy who is a manager at a corporate store and he checked my account. Found that the lady had the wrong data on it. He ended up setting the sim to the 4g plan etc (which is unlimited)
I was able to add the ATT HSDPA apn and successfully connected to it. Prior to this I actually installed modaco's rom and restored everything.
At this point I am getting consistently 3 bars in my house (which is more than my wifes iphone 4s) on 4g.
Seems to be working much better now. The only other issue that remains is when I turn on WIFI. If i turn it on the cell reception goes to 1 bar or sometimes 0. I dont have the exact dbm values right now unfortunately. Calls and text still seem to go through however. Is it possible the wifi is drawing power designated for the radio?
Thanks again !
Click to expand...
Click to collapse
Awesome, glad it worked out.
And possibly yes, depending on how the kernel relegates power wifi could "commandeer" a little from the cell radio, and reduce the dbm just enough to reflect in the "bars" algorithm.
perhaps a new radio will eventually come out that I can test.
either way seems to be at least in service now , signal definitely drops when i hold the phone but as long as I can make calls it should be fine.
aimetti said:
perhaps a new radio will eventually come out that I can test.
either way seems to be at least in service now , signal definitely drops when i hold the phone but as long as I can make calls it should be fine.
Click to expand...
Click to collapse
in the meantime i'll suggest using the open signal widget https://market.android.com/details?id=com.staircase3.opensignal&hl=en
which will tell you the real reception in the phone, and see what you are getting behind those bars
don't expect to make a good call when the signal drops to -90 dbm and above
and if you have multiple phones like i do, then you can compare if other phone in the same spot, connected to the same tower, is having higher or lower dbm than SGN
for example my Nexus S had worse reception than my Milestone XT720.... go figure
AllGamer said:
in the meantime i'll suggest using the open signal widget https://market.android.com/details?id=com.staircase3.opensignal&hl=en
which will tell you the real reception in the phone, and see what you are getting behind those bars
don't expect to make a good call when the signal drops to -90 dbm and above
and if you have multiple phones like i do, then you can compare if other phone in the same spot, connected to the same tower, is having higher or lower dbm than SGN
for example my Nexus S had worse reception than my Milestone XT720.... go figure
Click to expand...
Click to collapse
Thanks I will try it out,
Overall i dont think the issue is fixed at all now. Went to bad and signal dropped all the way again. Stuck at -111 dbm. I held the phone i saw it switch to edge 5 bars and then click over to H 4 bars.
I really believe its some kind of software thing. If I cycle airplane mode on / off I get 4 bars (unknown dbm but its working) of 4g service. I know the service is here and working as my wifes iphone is fine but something is causing it to not hold the signal and eventually drop and not recover.
Makes no sense
Downloaded the app ,
Was at 42% signal strengh, I noticed when I picked up phone and lightly held it , it dropped right on down to 5% and got stuck there. This wasnt death gripping it either , barely holding it. Does anyone else have this issue or is it just mine? I know all cell phones have this issue but this seems excessive , worse than my iphone 4 ever was. I then cycled airplane mode again and signal strength went right up to 65% again -89 dbm

Is anyone else having signal issues? Possible baseband update?

I recently purchased a samsung captivate glide and I have noticed very spotty coverage and dropped cell connections. Whenever I am indoors I cannot get a signal. The cell reception is very sensitive and constantly shows no connection. I was unsure if anyone else was having this problem?
I found another thread that had a loose sim card issue and attempted the fix but this did not work. I've also tried my sim in another phone in which i had no problem with cell reception. I've relashed the ROM and Kernal multiple times, rooted, unrooted, nothing seems to fix my reception issue... I was not sure i there was a baseband update or I just have faulty hardware. I'm eager to get this phone working at full capacity. How can I get it working properly?
Pertinent Info:
Android Version 2.3.5
Basband Version I927UCKI3
Kernal Version 2.6.36.3
Build Number GINGERBREAD.UCKI3
Carrier AT&T
Thanks in advance.
CommanderXander said:
spotty coverage and dropped cell connections
Click to expand...
Click to collapse
Sounds like status quo for AT&T
On a serious note; I am not having any such issues here in southern Louisiana where I usually don't get anything but Extended; rarely ever see 3G.
Been looking around for more information. I'm going to try and get a new sim and see what happens. Looks like i'm stuck for the time being :/
CommanderXander said:
I recently purchased a samsung captivate glide and I have noticed very spotty coverage and dropped cell connections. Whenever I am indoors I cannot get a signal. The cell reception is very sensitive and constantly shows no connection. I was unsure if anyone else was having this problem?
I found another thread that had a loose sim card issue and attempted the fix but this did not work. I've also tried my sim in another phone in which i had no problem with cell reception. I've relashed the ROM and Kernal multiple times, rooted, unrooted, nothing seems to fix my reception issue... I was not sure i there was a baseband update or I just have faulty hardware. I'm eager to get this phone working at full capacity. How can I get it working properly?
Pertinent Info:
Android Version 2.3.5
Basband Version I927UCKI3
Kernal Version 2.6.36.3
Build Number GINGERBREAD.UCKI3
Carrier AT&T
Thanks in advance.
Click to expand...
Click to collapse
Try pulling the battery cover and see if your SIM card is loose? I've advised for a couple different folks having signal issues the same thing, nobody else seems to have the same problem I did - using a smartphone SIM, it looked like the metal cage for the SIM card was a millimeter too large in width and height, I used some strong clear tape to hold the SIM in place and havent had any issues since...
HTH!
L4T
//Edit - I need to read the _ENTIRE_ post before replying - sorry, I'm fresh out of ideas if the loose SIM card wasn't the problem :\ -tidE\\
Ok I take no credit for this, but felt bad about the useless post above, crawled a couple more posts this morning, and it looks like mariol66 may have found another solution -
mariol66 said:
I kept losing data recently running osimood, went to network settings and changed carrier option from gsm/hspa to hspa only, I haven't disconnected yet
Sent from my SAMSUNG-SGH-I927R using xda premium
Click to expand...
Click to collapse
If that works for you, thank _him_, I'm just trying to get the word out
L4T
hi similar problem .have you got solved?
CommanderXander said:
I recently purchased a samsung captivate glide and I have noticed very spotty coverage and dropped cell connections. Whenever I am indoors I cannot get a signal. The cell reception is very sensitive and constantly shows no connection. I was unsure if anyone else was having this problem?
I found another thread that had a loose sim card issue and attempted the fix but this did not work. I've also tried my sim in another phone in which i had no problem with cell reception. I've relashed the ROM and Kernal multiple times, rooted, unrooted, nothing seems to fix my reception issue... I was not sure i there was a baseband update or I just have faulty hardware. I'm eager to get this phone working at full capacity. How can I get it working properly?
Pertinent Info:
Android Version 2.3.5
Basband Version I927UCKI3
Kernal Version 2.6.36.3
Build Number GINGERBREAD.UCKI3
Carrier AT&T
Thanks in advance. [/QUOTE
Recently i purchased from ebay imported to India.I got similar problem.Signal is consistently not good,even near the tower.Have anyone got similar problem solved?Please help me.
Click to expand...
Click to collapse
be more specific on your problem,is it like the person you quoted,your on 2.3.5 ect?

[Q] No network signal after falling in the water

Hello, can someone help me?
Two weeks ago my nexus galay fell in the water. I missed one day drying and after that he returned to work perfectly, but does not catch network signal.
The phone recognizes the SIM card but is in "emergency calls only".
I decided to open the phone and made ​​an electrochemical cleaning with alcohol but to no avail also did not notice any signs of corrosion cast. The assistance of samsung from where I live is terrible and besides my nexus has no more warranty. Any advice?
I bought a broken used galaxy nexus off ebay for the fun of a project, it has no signal. I was wondering how I could go about diagnosing the problem. I still have baseband and IMEI, MEID. I tried flashing the newest radio in the verizon developer radios thread, I didn't have a signal on stock or CM10.1 that I am now on. Signal strength says -120 dBm and 99 asu when I turn off airplane mode. I did an online checker on the IMEI MEID and it says they are good. I am leaning towards trying to buying a replacement part but a little unsure what to replace, I was guessing this http://www.ebay.com/itm/New-Antenna...834?pt=LH_DefaultDomain_0&hash=item416893d82a

[Q] Cannot stay connected to any LTE bands. Need advice and ideas please.

Okay, here's the problem. Since June 3rd my phone will not stay connected to 4g. I toggle airplane mode and I instantly lock on to 4g. Signalcheck reads between -109 and -115. This is normal for me at home. Until the 3rd I could hold that lte 1900mhz (band 25) and never drop it unless i went further into my home. I almost never get band 41 unless Im closer to a tower. Band 26 is nonexistant in Buffalo (too close to canada).
Since then I toggle airplane mode and can lock on to LTE 25 (same signal strengths) but it drops to eHRPD 3g every single time.... Within 10-15 seconds. Same happens when I reboot.
I am running full stock, stock recovery, ZVG, and the G2 is rooted.
I have tried:
Disabling band 26 and 41. And connecting to any combination of them on/off.
Modifying the bsr timer, etc.
Updating prl, profile, and even reactivation many many times.
Factory reset on ZVG, 3x.
Full TOT back to ZVE, unrooted. (Still same problem even on ZVE, unrooted and yes I never had this issue on ZVE before updating to ZVG the first time.)
Redownloaded ZVG and reinstall after TOT, no improvement.
Called sprint and have been working with engineers in Oklahoma city office. They swear up an down its not a tower issue, or a eCSFB problem.
I have the same problem even away from my home towers.
I have opened the device to inspect for damage, or moisture, there is none I can see.
I havent dropped it hard, or exposed it to any water that I can think of.
So anyone have any ideas on what I should try next, or do to get my 4g to stick?
Im a bit at a loss. Ive tried every setting, trick, or troubleshooting step I can think of.
Thanks in advance for any help or knowledge you can provide.
For anyone that may have a problem like this in the future I solved my issues by having sprint send me a new sim card. Being that I bought my g2 the day it was released I guess maybe my sim went bad. It was a long shot and my last ditch effort to get 4g back. I now have a steady 4g signal.
Thanks for posting what fixed it for you. I've also been having this same problem for about the last 2 weeks. It just won't hold LTE. I'll stop by my local Sprint store today for a new sim and hopefully that does the trick for me as well.
Unfortunately even with the new sim card the problem returned after a few days. I called Sprint and asked them to put in a dummy sim number to unregister the sim, and then re-add the sim back. It fixed the problem immediately once again.
Frankly, I dont understand what the problem is. I know its related to the sim card but I havent reset (powered down) my phone in a week. Im kinda worried the problem will come back if I do. Cant see it being a bad sim reader in the phone. Otherwise it wouldnt start working on 4g again after resetting it via sprint.
Im stumped.
I can always call sprint and have them reset the sim again but Id rather know if its some kind of bug that will be fixed. I contacted LG and they acted like I am outta my mind.

calls are disconnected after few minutes

hi all,
stock 551ML no root, the calls running on SIM1 (4G) gets disconnected after 5/10 minutes. i suddenly see the radio bars disappearing, i can't hear anymore the called party, and then the call drops. Tried with 2 different carriers on SIM1. The phone is always enabled with 2 SIM's, but on the second one (whatever the carrier is) there's no such problem. I think this phone has large issues when dealing with 2G/3G/4G swap, signal quality on SIM1 is terrible (tested in comparison with wife's iphone6+ with same carrier same location) and often i lose signal on SIM1. Definitely not a work phone in this way. any idea? can a full reset improve the situation?
Please ensure firmware is updated to latest version. Next please try performing a hardware reset including cache wipe partition. http://www.asus.com/us/support/FAQ/1011956/
If the problem continues then it may be a hardware issue with the SIM slot and will require RMA service.
Sincerely
ASUS_USA
[email protected]
after few weeks i can say more about this issue, on SIM1 the 4G slot. (stock phone updated and wiped completely)
1) carrier signal reception has now slightly improved with .59 and .63 update
2) problems on switching from 4G to 3G still there, when 4G signal is poor the phone is not able to detect it, and tries and tries and tries sending data to nowhere. after a minute or so, switch to 3G happens and i got network connectivity again
3) comparison with iphone6+, samsungS5 and sonyZ3 (same network, same location) is still terrible, while i got no network, iphone does and loads the pages, slowly but it loads the full page. i think here is the price difference between the two -> antenna, radio, optimized software for any signal condition
4) under bad (bad from a 551ML point of view) signal conditions the battery drains a lot more faster, and that's fine but at least i would like to use the phone, to receive calls, messages, whatsapp and so on.
5) during a call on SIM1, it still happens that signal disappear and i the call is dropped, less frequently than i had before .59 update, but still happens.
6) i'm calling using SIM2 BTW, SIM2 on 2G has no issues.
i will be soon able to compare with honor7 (it should have a very good optimization on the radio part) and let you know.
bye
I am on AT&T in the US and having a similar problem and hoping someone can help except for me it is SIM 2 that is the problem and for me it is at home. Last night I was on a call that kept dropping, and it was not a good thing at all and I had to end the call. I pretty much cannot sustain SIM 2 calls in my house but SIM 2 elsewhere is okay; calls on SIM 1 are perfectly fine and with my previous phones (Note 3, iPhone, Windows Lumia 1520) no reception problem history ever at all. So this clearly is a device issue and not an AT&T issue as I get good coverage in my house. I had two phones up until a month ago when I opted to consolidate by getting the ZF2.SIM1 is perfectly fine most of the time-I've never dropped a call although a couple times I have to say I've not heard as well for a moment as I could, so I question if my house and the Zenfone2 are a good match, although that is really a weird thing as I live in a major suburban metro area that is not a coverage problem in any way shape or form with any dead spot problems, so I am wondering if something is wrong with my hardware and I need to exchange my phone. I'm going to have to pop my SIM 1 back into my Note 3 in the interim and forward calls on my second line in the interim in the meantime if that's the case . (my windows phone takes a nano SIM) and send my ZF2 back for an exchange Should I do a hard reset? Why would my house be a problem? It's not a dead spot area or remote or anything like that. I really like this phone already got a new SIM 2 card once before when I had problems at first but it seemed to be better until I then tried to make a c all yesterday and it wouldn't work.Could my phone be defective? Hard reset?? My software is up to date.
Sent from my K010 using XDA Free mobile app
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Federic0 said:
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Click to expand...
Click to collapse
Glad to hear things worked out for you. My situation didn't work out. I just returned the Zenfone yesterday. I had gotten the replacement phone through ASUS, still replaced yet another SIM card, and the problem with my SIM 2 persisted and got even worse. For me, the SIM slot being 2G did turn out to be the destructive feature of the device. My area is too upgraded for it apparently. You're the only other person I've come across that has referenced SIM 2 usage to me, so I get the sense that most people are just using the ZF2 as a single SIM and don't have a second phone line or data line. Therefore I can understand people being happy overall as it's a decent device for a single SIM user. You are lucky that your SIM 2 coverage is good everywhere. Mine was good in some areas but certainly not in and around my house and there my SIM 2 was unable to sustain phone calls. I didn't care about data-I only wanted phone calls but I couldn't do calls even.I had no cellular connection and my SIM 2 would X out and drop off all the time.
I never had a problem with SIM 1. I always got calls just fine and I found that ASUS always provided updates and I noticed changes in battery life. I was pleased in every other regard but the very purpose that I bought the phone for -to be able to get calls to both my phone lines. I do think ASUS dropped the ball with the 2G slot and need to make their next model with both slots supporting LTE. They me might get me back as a customer if they do.
Sent from my K010 using XDA Free mobile app
It looks like I am not the only one who has the sim 2 signal issue. My phone has this issue from day one, the signal of sim 2 just comes and goes all the time. Software update doesn't help at all. I've also tried putting a new sim card, but still have the same problem. I think this is a hardware issue.

Categories

Resources